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Freshservice

Freshservice Alternatives & Competitors

(839)4.6 out of 5

Looking for alternatives to Freshservice? Tons of people want Service Desk Software to help with automate ticket routing, knowledge base/ticket integration, and surveys. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Service Desk Software that reviewers voted best overall compared to Freshservice. Based on reviewer data you can see how Freshservice stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Jira Service Management, SolarWinds Service Desk, ManageEngine ServiceDesk Plus, and ServiceNow IT Service Management are the most popular alternatives and competitors to Freshservice.

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Top Alternatives to Freshservice

  • Jira Service Management
  • SolarWinds Service Desk
  • ManageEngine ServiceDesk Plus
  • ServiceNow IT Service Management
  • SysAid

Top 20 Alternatives & Competitors to Freshservice

Browse options below. Based on reviewer data you can see how Freshservice stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Education Management, and Computer Software, and find the best product for your business.
    #1
  1. Jira Service Management

    (640)4.2 out of 5
  2. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    UL
    Most liked is automatically create the support ticket whenever received any mail from the client support team.

    Reviewers say compared to Freshservice, Jira Service Management is:

    More expensive
    #2
  3. SolarWinds Service Desk

    (636)4.4 out of 5
    Optimized for quick response
  4. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    AI
    I like it for managing our service tickets. For our team of three, it is a great way to track, update, and assign priority to issues.

    Reviewers say compared to Freshservice, SolarWinds Service Desk is:

    Slower to reach roi
    More expensive
    18%   of software applications aren't well liked by teams using them.
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    #3
  5. ManageEngine ServiceDesk Plus

    (163)4.2 out of 5
    Optimized for quick response
  6. Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Wael H.
    WH
    It's designed using the best-practices in ITMS so you find it easy for your service desk team to get hands-on experience quickly then use it efficiently. I used to do assets management (inventory...Read more
    #4
  7. ServiceNow IT Service Management

    (158)4.2 out of 5
  8. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Sanjay b.
    SB
    Service now offers a single system platform that organize all our works. It has best report options, interface, user-friendly. Has many data and thus provides us great planning for future.

    Reviewers say compared to Freshservice, ServiceNow IT Service Management is:

    Slower to reach roi
    More expensive
    #5
  9. SysAid

    (424)4.5 out of 5
    Optimized for quick response
  10. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Freshservice:
    John R.
    JR
    It fills all ourt needs for the ticketing system. And we have a great suppport, to implement any change and any addition we might need.

    Reviewers say compared to Freshservice, SysAid is:

    Slower to reach roi
    Better at meeting requirements
    #6
  11. SolarWinds Web Help Desk

    (46)3.8 out of 5
  12. Web Help Desk & Asset Management Software.

    AC
    Pretty simple to setup. Good functionality. Pre built categories and customizable categories.

    Reviewers say compared to Freshservice, SolarWinds Web Help Desk is:

    Slower to reach roi
    #7
  13. BMC Helix ITSM

    (255)3.6 out of 5
  14. BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with Freshservice:
    UI
    Coverage of all ticketing applications, wider features, although not organized very well.

    Reviewers say compared to Freshservice, BMC Helix ITSM is:

    Slower to reach roi
    More expensive
    #8
  15. Ivanti Service Manager

    (172)3.9 out of 5
  16. Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with Freshservice:
    MF
    Supposedly, a mature implementation can integrate with other Ivanti tools. We were not able to see that benefit due to more fundamental problems with the platform. There's very little benefit to...Read more

    Reviewers say compared to Freshservice, Ivanti Service Manager is:

    Slower to reach roi
    More expensive
    #9
  17. Cherwell ITSM

    (151)4.1 out of 5
  18. Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with Freshservice:
    RS
    Cherwell allows you to customize pretty much any aspect of the software to meet your needs. There is a lot of automating that can be done that will help cut down overhead.

    Reviewers say compared to Freshservice, Cherwell ITSM is:

    Slower to reach roi
    More expensive
    #10
  19. EasyVista Service Manager

    (84)3.9 out of 5
    Optimized for quick response
  20. EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

    Categories in common with Freshservice:
    DM
    The people! Working with the sales and professional services teams is what we like the best.

    Reviewers say compared to Freshservice, EasyVista Service Manager is:

    Slower to reach roi
    #11
  21. Micro Focus Service Management Automation X (SMAX)

    (64)4.1 out of 5
  22. Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

    Categories in common with Freshservice:
    GG
    Service Management Automation X, is a fundamental piece in the effective management of cases since it has self-service functions with which the users themselves in a few steps can resolve faults or...Read more

    Reviewers say compared to Freshservice, Micro Focus Service Management Automation X (SMAX) is:

    Slower to reach roi
    More expensive
    #12
  23. Zendesk Support Suite

    (2,284)4.2 out of 5
    Optimized for quick response
  24. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Freshservice:
    UC
    Friendly interface, very easy to navigate and locate all the tickets assigned. You can integrate it to your other social media accounts that is one really good feature.

    Reviewers say compared to Freshservice, Zendesk Support Suite is:

    More expensive
    #13
  25. TOPdesk

    (23)4.4 out of 5
  26. TOPdesk makes ITIL-based service management software for IT, Facilities Management, and eHRM help desks.

    Categories in common with Freshservice:
    Ioan-Andrei T.
    IT
    The automation of workflows and simplicity in filtering and resolving tickets and changes

    Reviewers say compared to Freshservice, TOPdesk is:

    Better at meeting requirements
    #14
  27. Footprints Service Desk

    (54)3.6 out of 5
  28. Service desk software designed for the way people use technology

    Categories in common with Freshservice:
    AC
    Footprints Service desk is can be extensively customized and configured, if you put in the time you can get it to do what you want. For our organization that led to creating different workspaces...Read more

    Reviewers say compared to Freshservice, Footprints Service Desk is:

    Slower to reach roi
    More expensive
    #15
  29. Spiceworks Help Desk

    (291)4.3 out of 5
  30. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with Freshservice:
    Nebojsa P.
    NP
    It integrates with SSO's and the users can instantly start sending tickets. The control and management of tickets is easy and intuitive. Central admin user can create graphs and ticket logs. The...Read more
    #16
  31. BMC Helix Remedyforce

    (27)3.6 out of 5
  32. BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.

    Categories in common with Freshservice:
    IB
    easy to use and easy installation. UI very friendly

    Reviewers say compared to Freshservice, BMC Helix Remedyforce is:

    Slower to reach roi
    More expensive
    #17
  33. Track-It!

    (85)3.6 out of 5
  34. IT Help Desk Software

    Categories in common with Freshservice:
    AI
    The system does maintain a strong database for assets.

    Reviewers say compared to Freshservice, Track-It! is:

    More expensive
    #18
  35. PagerDuty

    (572)4.5 out of 5
  36. PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.

    Categories in common with Freshservice:
    Sagara J.
    SJ
    Multiple types of notification options. Most preferred it the web-hook

    Reviewers say compared to Freshservice, PagerDuty is:

    More expensive
    Better at meeting requirements
    #19
  37. Clarity SM

    (35)3.9 out of 5
  38. Clarity SM from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.

    Categories in common with Freshservice:
    MM
    What I like the most about CA Service Desk Management is that it allows you to follow up on each of the tickets that users report, it allows you to compile documentation about the case, attended...Read more

    Reviewers say compared to Freshservice, Clarity SM is:

    More expensive
    #20
  39. Microsoft System Center

    (545)4.1 out of 5
  40. Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    RR
    one-click solution for software rollout and patching. integration with WDS for the operating system deployment. configuration management can be utilized. configured Inventory, Hardware &...Read more

    Reviewers say compared to Freshservice, Microsoft System Center is:

    Slower to reach roi
    More expensive