# Top 10 Freshservice Alternatives & Competitors **Average Rating:** 4.6/5 **Total Number of Reviews:** 1,359 The IT Service Management Tools solutions below are the most common alternatives that users and reviewers compare with Freshservice. IT Service Management Tools is a widely used technology, and many people are seeking simple, sophisticated software solutions with performance logging and policy dictation. Other important factors to consider when researching alternatives to Freshservice include user interface and end users. The best overall Freshservice alternative is Jira Service Management. Other similar apps like Freshservice are Vivantio, NinjaOne, ServiceNow IT Service Management, and SolarWinds Service Desk. Freshservice alternatives can be found in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) but may also be in [Service Desk Software](https://www.g2.com/categories/service-desk) or [Endpoint Management Software](https://www.g2.com/categories/endpoint-management). ## Best Paid & Free Alternatives to Freshservice - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [Ivanti ITSM](https://www.g2.com/products/ivanti-ivanti-itsm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Top 10 Alternatives to Freshservice Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Freshservice stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Hospital & Health Care, and Retail, and find the best product for your business. ### 1. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) By Atlassian **Average Rating:** 4.3/5 **Total Reviews:** 986 Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Reviewers say compared to Freshservice, Jira Service Management is: - More expensive Categories in common with Freshservice: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Alerting](https://www.g2.com/categories/it-alerting), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management) **Compare Jira Service Management with other alternatives:** - [Jira Service Management vs Vivantio](https://www.g2.com/compare/jira-service-management-vs-vivantio) - [Jira Service Management vs NinjaOne](https://www.g2.com/compare/jira-service-management-vs-ninjaone) - [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [Jira Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus) - [Jira Service Management vs Remote Monitoring and Management](https://www.g2.com/compare/jira-service-management-vs-remote-monitoring-and-management) - [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [Jira Service Management vs Ivanti ITSM](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-jira-service-management) - [Jira Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service) ### 2. [Vivantio](https://www.g2.com/products/vivantio/reviews) By Vivantio **Average Rating:** 4.3/5 **Total Reviews:** 295 Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. Reviewers say compared to Freshservice, Vivantio is: - Slower to reach roi - More expensive - Better at support Categories in common with Freshservice: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Service Desk](https://www.g2.com/categories/service-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Freshservice vs Vivantio](https://www.g2.com/compare/freshservice-vs-vivantio) **Compare Vivantio with other alternatives:** - [Vivantio vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-vivantio) - [Vivantio vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-vivantio) - [Vivantio vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-vivantio) - [Vivantio vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-vivantio) - [Vivantio vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-vivantio) - [Vivantio vs Remote Monitoring and Management](https://www.g2.com/compare/remote-monitoring-and-management-vs-vivantio) - [Vivantio vs SysAid](https://www.g2.com/compare/sysaid-vs-vivantio) - [Vivantio vs Ivanti ITSM](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-vivantio) - [Vivantio vs Zendesk for Customer Service](https://www.g2.com/compare/vivantio-vs-zendesk-for-customer-service) ### 3. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) By NinjaOne **Average Rating:** 4.7/5 **Total Reviews:** 5,038 NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience. Reviewers say compared to Freshservice, NinjaOne is: - Easier to do business with - Easier to set up - Better at meeting requirements Categories in common with Freshservice: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Incident Management](https://www.g2.com/categories/incident-management), [Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management) **Compare:** [Freshservice vs NinjaOne](https://www.g2.com/compare/freshservice-vs-ninjaone) **Compare NinjaOne with other alternatives:** - [NinjaOne vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-ninjaone) - [NinjaOne vs Vivantio](https://www.g2.com/compare/ninjaone-vs-vivantio) - [NinjaOne vs ServiceNow IT Service Management](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management) - [NinjaOne vs SolarWinds Service Desk](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [NinjaOne vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-ninjaone) - [NinjaOne vs Remote Monitoring and Management](https://www.g2.com/compare/ninjaone-vs-remote-monitoring-and-management) - [NinjaOne vs SysAid](https://www.g2.com/compare/ninjaone-vs-sysaid) - [NinjaOne vs Ivanti ITSM](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-ninjaone) - [NinjaOne vs Zendesk for Customer Service](https://www.g2.com/compare/ninjaone-vs-zendesk-for-customer-service) ### 4. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) By ServiceNow **Average Rating:** 4.5/5 **Total Reviews:** 1,988 ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Reviewers say compared to Freshservice, ServiceNow IT Service Management is: - More expensive - Better at meeting requirements Categories in common with Freshservice: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Configuration Management](https://www.g2.com/categories/configuration-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) **Compare ServiceNow IT Service Management with other alternatives:** - [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Vivantio](https://www.g2.com/compare/servicenow-it-service-management-vs-vivantio) - [ServiceNow IT Service Management vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [ServiceNow IT Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Remote Monitoring and Management](https://www.g2.com/compare/remote-monitoring-and-management-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [ServiceNow IT Service Management vs Ivanti ITSM](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-it-service-management-vs-zendesk-for-customer-service) ### 5. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) By SolarWinds Worldwide LLC **Average Rating:** 4.3/5 **Total Reviews:** 787 SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Reviewers say compared to Freshservice, SolarWinds Service Desk is: - Slower to reach roi Categories in common with Freshservice: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) **Compare SolarWinds Service Desk with other alternatives:** - [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Vivantio](https://www.g2.com/compare/solarwinds-service-desk-vs-vivantio) - [SolarWinds Service Desk vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Remote Monitoring and Management](https://www.g2.com/compare/remote-monitoring-and-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SolarWinds Service Desk vs Ivanti ITSM](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Zendesk for Customer Service](https://www.g2.com/compare/solarwinds-service-desk-vs-zendesk-for-customer-service) ### 6. [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) By Zoho **Average Rating:** 4.2/5 **Total Reviews:** 251 Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool. Categories in common with Freshservice: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Freshservice vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus) **Compare ManageEngine ServiceDesk Plus with other alternatives:** - [ManageEngine ServiceDesk Plus vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs Vivantio](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-vivantio) - [ManageEngine ServiceDesk Plus vs NinjaOne](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-ninjaone) - [ManageEngine ServiceDesk Plus vs ServiceNow IT Service Management](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management) - [ManageEngine ServiceDesk Plus vs SolarWinds Service Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk) - [ManageEngine ServiceDesk Plus vs Remote Monitoring and Management](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-remote-monitoring-and-management) - [ManageEngine ServiceDesk Plus vs SysAid](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid) - [ManageEngine ServiceDesk Plus vs Ivanti ITSM](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs Zendesk for Customer Service](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-zendesk-for-customer-service) ### 7. [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) By Atera **Average Rating:** 4.6/5 **Total Reviews:** 1,274 Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model. Reviewers say compared to Freshservice, Remote Monitoring and Management is: - Easier to set up - More expensive - Easier to do business with Categories in common with Freshservice: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Freshservice vs Remote Monitoring and Management](https://www.g2.com/compare/freshservice-vs-remote-monitoring-and-management) **Compare Remote Monitoring and Management with other alternatives:** - [Remote Monitoring and Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-remote-monitoring-and-management) - [Remote Monitoring and Management vs Vivantio](https://www.g2.com/compare/remote-monitoring-and-management-vs-vivantio) - [Remote Monitoring and Management vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-remote-monitoring-and-management) - [Remote Monitoring and Management vs ServiceNow IT Service Management](https://www.g2.com/compare/remote-monitoring-and-management-vs-servicenow-it-service-management) - [Remote Monitoring and Management vs SolarWinds Service Desk](https://www.g2.com/compare/remote-monitoring-and-management-vs-solarwinds-service-desk) - [Remote Monitoring and Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-remote-monitoring-and-management) - [Remote Monitoring and Management vs SysAid](https://www.g2.com/compare/remote-monitoring-and-management-vs-sysaid) - [Remote Monitoring and Management vs Ivanti ITSM](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-remote-monitoring-and-management) - [Remote Monitoring and Management vs Zendesk for Customer Service](https://www.g2.com/compare/remote-monitoring-and-management-vs-zendesk-for-customer-service) ### 8. [SysAid](https://www.g2.com/products/sysaid/reviews) By SysAid **Average Rating:** 4.5/5 **Total Reviews:** 753 SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. Reviewers say compared to Freshservice, SysAid is: - Better at support - Better at meeting requirements - Easier to do business with Categories in common with Freshservice: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid) **Compare SysAid with other alternatives:** - [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [SysAid vs Vivantio](https://www.g2.com/compare/sysaid-vs-vivantio) - [SysAid vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-sysaid) - [SysAid vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [SysAid vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SysAid vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid) - [SysAid vs Remote Monitoring and Management](https://www.g2.com/compare/remote-monitoring-and-management-vs-sysaid) - [SysAid vs Ivanti ITSM](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-sysaid) - [SysAid vs Zendesk for Customer Service](https://www.g2.com/compare/sysaid-vs-zendesk-for-customer-service) ### 9. [Ivanti ITSM](https://www.g2.com/products/ivanti-ivanti-itsm/reviews) By Ivanti **Average Rating:** 4.0/5 **Total Reviews:** 324 Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT. Reviewers say compared to Freshservice, Ivanti ITSM is: - Slower to reach roi - More expensive Categories in common with Freshservice: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Freshservice vs Ivanti ITSM](https://www.g2.com/compare/freshservice-vs-ivanti-ivanti-itsm) **Compare Ivanti ITSM with other alternatives:** - [Ivanti ITSM vs Jira Service Management](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-jira-service-management) - [Ivanti ITSM vs Vivantio](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-vivantio) - [Ivanti ITSM vs NinjaOne](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-ninjaone) - [Ivanti ITSM vs ServiceNow IT Service Management](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-servicenow-it-service-management) - [Ivanti ITSM vs SolarWinds Service Desk](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-solarwinds-service-desk) - [Ivanti ITSM vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-manageengine-servicedesk-plus) - [Ivanti ITSM vs Remote Monitoring and Management](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-remote-monitoring-and-management) - [Ivanti ITSM vs SysAid](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-sysaid) - [Ivanti ITSM vs Zendesk for Customer Service](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-zendesk-for-customer-service) ### 10. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 7,089 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Freshservice, Zendesk for Customer Service is: - Slower to reach roi - More expensive Categories in common with Freshservice: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Freshservice vs Zendesk for Customer Service](https://www.g2.com/compare/freshservice-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Vivantio](https://www.g2.com/compare/vivantio-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Remote Monitoring and Management](https://www.g2.com/compare/remote-monitoring-and-management-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs SysAid](https://www.g2.com/compare/sysaid-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Ivanti ITSM](https://www.g2.com/compare/ivanti-ivanti-itsm-vs-zendesk-for-customer-service) --- ## Freshservice Alternatives FAQs ### What are the best alternatives to Freshservice in 2026? Top alternatives to Freshservice include [NinjaOne](https://www.g2.com/products/ninjaone/reviews) (4.7/5 with 4307 reviews), [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) (4.5/5 with 1867 reviews), and [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) (4.3/5 with 981 reviews). These platforms offer robust ITSM capabilities with strong automation, integration, and support features. NinjaOne excels in ease of administration and setup, ServiceNow in meeting complex enterprise requirements and AI-driven automation, and Jira Service Management in workflow customization and developer ecosystem integration. ### Which IT Service Management (ITSM) Tools tools do reviewers recommend instead of Freshservice? Reviewers recommend [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) for its customizable workflows, seamless Atlassian ecosystem integration, and strong automation features. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) is favored for its intuitive UI, comprehensive endpoint management, and reliable customer support. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) is advised for organizations seeking scalable, AI-powered ITSM with extensive workflow automation and enterprise-grade integrations. Additionally, [Vivantio](https://www.g2.com/products/vivantio/reviews) and [SysAid](https://www.g2.com/products/sysaid/reviews) are recommended for their configurability, AI integration, and strong customer support, particularly for mid-market companies requiring flexible service management solutions. ### How does Freshservice compare to Jira Service Management? According to G2 data, [Freshservice](https://www.g2.com/products/freshservice/reviews) holds a higher average rating of 4.6/5 from 1,335 reviews compared to [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)'s 4.3/5 from 981 reviews. Freshservice outperforms Jira Service Management across key usability dimensions, scoring 9.2 vs 8.2 in Usability (+1.0), 9.0 vs 8.4 in Support (+0.6), 9.1 vs 8.7 in Ease of Doing Business With (+0.4), 9.0 vs 8.0 in Ease of Admin (+1.0), and 8.8 vs 8.0 in Ease of Setup (+0.8). Freshservice is also favored for its ease of use, automation capabilities, ticketing system, and user interface, with 229 mentions of ease of use and 101 mentions of automation, compared to Jira Service Management's 46 and 31 mentions respectively. Users praise Freshservice for its intuitive design, efficient workflows, and strong integrations, which contribute to faster resolution times and better end-user experiences. Conversely, Jira Service Management is recognized for its powerful automation, deep integration within the Atlassian ecosystem, and flexibility in workflow customization, but it has a steeper learning curve and more complex setup requirements. Both platforms support ITSM needs effectively, but Freshservice is noted for being more user-friendly and easier to administer, while Jira Service Management excels in integration with development tools and scalability for complex workflows. ### Why do users choose Jira Service Management over Freshservice? Users choose [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) over Freshservice primarily for its robust integration with the Atlassian ecosystem, including Jira Software and Confluence, which facilitates seamless collaboration between IT, development, and business teams. Jira Service Management offers highly customizable workflows, automation rules, and SLA tracking that align well with agile and DevOps practices, making it ideal for organizations requiring deep process control and real-time visibility across service and development operations. It is favored for its ability to link incidents directly to development backlogs, enabling faster issue resolution and better coordination. Additionally, Jira Service Management supports complex ITIL processes and offers powerful reporting capabilities when extended with add-ons. Despite a steeper learning curve and more complex setup, users appreciate Jira Service Management's scalability and flexibility, especially in environments where integration with software development and project management tools is critical. These strengths make Jira Service Management the preferred choice for teams seeking a comprehensive, integrated ITSM solution that supports both service management and software development workflows. ## Explore Articles - [CCleaner vs WinZip System Utilities Suite vs Treesize for IT teams comparing disk cleanup software: which gives the best combination of cleanup depth, safety controls, and storage visibility across a Windows fleet?](https://www.g2.com/discussions/ccleaner-vs-winzip-system-utilities-suite-vs-treesize-for-it-teams-comparing-disk-cleanup-software-which-gives-the-best-combination-of-cleanup-depth-safety-controls-and-storage-visibility-across-a-windows-fleet ) - [What unified workspace software works best for a small team that's fully or mostly remote and needs everything in one place?](https://www.g2.com/discussions/what-unified-workspace-software-works-best-for-a-small-team-that-s-fully-or-mostly-remote-and-needs-everything-in-one-place ) - [What's the best employee recognition software for delivering measurable business value within the first three months of deployment?](https://www.g2.com/discussions/what-s-the-best-employee-recognition-software-for-delivering-measurable-business-value-within-the-first-three-months-of-deployment) - [What inspection management platforms let users create custom inspection templates without complex setup or needing IT to build every new form from scratch?](https://www.g2.com/discussions/what-inspection-management-platforms-let-users-create-custom-inspection-templates-without-complex-setup-or-needing-it-to-build-every-new-form-from-scratch) - [What's the best loyalty software for retail stores](https://www.g2.com/discussions/what-s-the-best-loyalty-software-for-retail-stores) - [Which food safety management platforms offer responsive customer support and hands-on implementation assistance?](https://www.g2.com/discussions/which-food-safety-management-platforms-offer-responsive-customer-support-and-hands-on-implementation-assistance) ## Spotlight Categories - [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) - [Affiliate Marketing Software](https://www.g2.com/categories/affiliate-marketing) - [Board Management Software](https://www.g2.com/categories/board-management)