Top 10 Freshservice Alternatives & Competitors

Top 10 Alternatives to Freshservice Recently Reviewed By G2 Community

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Jira Service Management
By Atlassian
4.3/5
(975)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to Freshservice, Jira Service Management is:
More expensive
Categories in common with Freshservice:
IT Service Management (ITSM) Tools
IT Alerting
Incident Management
Service Desk
Help Desk

Vivantio
By Vivantio
4.3/5
(295)
Product Description
Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
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Reviewers say compared to Freshservice, Vivantio is:
Slower to reach roi
More expensive
Better at support
Categories in common with Freshservice:
IT Service Management (ITSM) Tools
IT Asset Management
Service Desk
Customer Self-Service
Help Desk

NinjaOne
By NinjaOne
4.7/5
(4,295)
Product Description
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience.
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Reviewers say compared to Freshservice, NinjaOne is:
Easier to do business with
Easier to set up
Easier to admin
Categories in common with Freshservice:
IT Service Management (ITSM) Tools
IT Asset Management
Incident Management
Enterprise IT Management

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SolarWinds Service Desk
By SolarWinds Worldwide LLC
4.3/5
(775)
Product Description
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
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Reviewers say compared to Freshservice, SolarWinds Service Desk is:
Slower to reach roi
Categories in common with Freshservice:
IT Service Management (ITSM) Tools
IT Asset Management
Incident Management
Service Desk

ManageEngine ServiceDesk Plus
By Zoho
4.2/5
(248)
Product Description
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
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Categories in common with Freshservice:
IT Service Management (ITSM) Tools
Incident Management
Service Desk
Help Desk

SysAid
By SysAid
4.5/5
(743)
Product Description
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
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Reviewers say compared to Freshservice, SysAid is:
Slower to reach roi
Better at meeting requirements
Better at support
Categories in common with Freshservice:
IT Service Management (ITSM) Tools
Service Desk
Help Desk

Atera
By Atera
4.6/5
(1,117)
Product Description
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
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Reviewers say compared to Freshservice, Atera is:
Easier to set up
Easier to do business with
More expensive
Categories in common with Freshservice:
IT Service Management (ITSM) Tools
IT Asset Management
Enterprise IT Management
Service Desk
Help Desk

Zendesk for Customer Service
By Zendesk
4.3/5
(6,832)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Freshservice, Zendesk for Customer Service is:
Slower to reach roi
More expensive
Categories in common with Freshservice:
Customer Self-Service
Help Desk

PagerDuty
By PagerDuty
4.5/5
(927)
Product Description
PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.
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Reviewers say compared to Freshservice, PagerDuty is:
Better at meeting requirements
Categories in common with Freshservice:
IT Alerting
Incident Management