# Top 10 Freshservice Alternatives & Competitors
**Average Rating:** 4.6/5
**Total Number of Reviews:** 1,336
The IT Service Management Tools solutions below are the most common alternatives that users and reviewers compare with Freshservice. IT Service Management Tools is a widely used technology, and many people are seeking user friendly, reliable software solutions with performance logging and policy dictation. Other important factors to consider when researching alternatives to Freshservice include end users and customer service. The best overall Freshservice alternative is Jira Service Management. Other similar apps like Freshservice are Vivantio, NinjaOne, ServiceNow IT Service Management, and SolarWinds Service Desk. Freshservice alternatives can be found in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) but may also be in [Service Desk Software](https://www.g2.com/categories/service-desk) or [Endpoint Management Software](https://www.g2.com/categories/endpoint-management).


## Best Paid & Free Alternatives to Freshservice
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  - [Vivantio](https://www.g2.com/products/vivantio/reviews)
  - [NinjaOne](https://www.g2.com/products/ninjaone/reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
  - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)
  - [SysAid](https://www.g2.com/products/sysaid/reviews)
  - [Atera](https://www.g2.com/products/atera/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [PagerDuty](https://www.g2.com/products/pagerduty/reviews)

## Top 10 Alternatives to Freshservice Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Freshservice stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Financial Services, and Retail, and find the best product for your business.


  ### 1. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
By Atlassian
**Average Rating:** 4.3/5
**Total Reviews:** 987
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.


Reviewers say compared to Freshservice, Jira Service Management is:
- More expensive
Categories in common with Freshservice: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Alerting](https://www.g2.com/categories/it-alerting), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management)
**Compare Jira Service Management with other alternatives:**
- [Jira Service Management vs Vivantio](https://www.g2.com/compare/jira-service-management-vs-vivantio)
- [Jira Service Management vs NinjaOne](https://www.g2.com/compare/jira-service-management-vs-ninjaone)
- [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management)
- [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk)
- [Jira Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus)
- [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid)
- [Jira Service Management vs Atera](https://www.g2.com/compare/atera-vs-jira-service-management)
- [Jira Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service)
- [Jira Service Management vs PagerDuty](https://www.g2.com/compare/jira-service-management-vs-pagerduty)

  ### 2. [Vivantio](https://www.g2.com/products/vivantio/reviews)
By Vivantio
**Average Rating:** 4.3/5
**Total Reviews:** 295
Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.


Reviewers say compared to Freshservice, Vivantio is:
- Slower to reach roi
- More expensive
- Better at support
Categories in common with Freshservice: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Service Desk](https://www.g2.com/categories/service-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Freshservice vs Vivantio](https://www.g2.com/compare/freshservice-vs-vivantio)
**Compare Vivantio with other alternatives:**
- [Vivantio vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-vivantio)
- [Vivantio vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-vivantio)
- [Vivantio vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-vivantio)
- [Vivantio vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-vivantio)
- [Vivantio vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-vivantio)
- [Vivantio vs SysAid](https://www.g2.com/compare/sysaid-vs-vivantio)
- [Vivantio vs Atera](https://www.g2.com/compare/atera-vs-vivantio)
- [Vivantio vs Zendesk for Customer Service](https://www.g2.com/compare/vivantio-vs-zendesk-for-customer-service)
- [Vivantio vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-vivantio)

  ### 3. [NinjaOne](https://www.g2.com/products/ninjaone/reviews)
By NinjaOne
**Average Rating:** 4.7/5
**Total Reviews:** 4,391
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience.


Reviewers say compared to Freshservice, NinjaOne is:
- Easier to do business with
- Easier to set up
- Better at meeting requirements
Categories in common with Freshservice: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Incident Management](https://www.g2.com/categories/incident-management), [Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)

**Compare:** [Freshservice vs NinjaOne](https://www.g2.com/compare/freshservice-vs-ninjaone)
**Compare NinjaOne with other alternatives:**
- [NinjaOne vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-ninjaone)
- [NinjaOne vs Vivantio](https://www.g2.com/compare/ninjaone-vs-vivantio)
- [NinjaOne vs ServiceNow IT Service Management](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management)
- [NinjaOne vs SolarWinds Service Desk](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk)
- [NinjaOne vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-ninjaone)
- [NinjaOne vs SysAid](https://www.g2.com/compare/ninjaone-vs-sysaid)
- [NinjaOne vs Atera](https://www.g2.com/compare/atera-vs-ninjaone)
- [NinjaOne vs Zendesk for Customer Service](https://www.g2.com/compare/ninjaone-vs-zendesk-for-customer-service)
- [NinjaOne vs PagerDuty](https://www.g2.com/compare/ninjaone-vs-pagerduty)

  ### 4. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
By ServiceNow
**Average Rating:** 4.5/5
**Total Reviews:** 1,881
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.


Reviewers say compared to Freshservice, ServiceNow IT Service Management is:
- More expensive
- Better at meeting requirements
Categories in common with Freshservice: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Configuration Management](https://www.g2.com/categories/configuration-management), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management)
**Compare ServiceNow IT Service Management with other alternatives:**
- [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Vivantio](https://www.g2.com/compare/servicenow-it-service-management-vs-vivantio)
- [ServiceNow IT Service Management vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk)
- [ServiceNow IT Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid)
- [ServiceNow IT Service Management vs Atera](https://www.g2.com/compare/atera-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-it-service-management-vs-zendesk-for-customer-service)
- [ServiceNow IT Service Management vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-servicenow-it-service-management)

  ### 5. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
By SolarWinds Worldwide LLC
**Average Rating:** 4.3/5
**Total Reviews:** 783
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.


Reviewers say compared to Freshservice, SolarWinds Service Desk is:
- Slower to reach roi
Categories in common with Freshservice: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk)
**Compare SolarWinds Service Desk with other alternatives:**
- [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Vivantio](https://www.g2.com/compare/solarwinds-service-desk-vs-vivantio)
- [SolarWinds Service Desk vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid)
- [SolarWinds Service Desk vs Atera](https://www.g2.com/compare/atera-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Zendesk for Customer Service](https://www.g2.com/compare/solarwinds-service-desk-vs-zendesk-for-customer-service)
- [SolarWinds Service Desk vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-solarwinds-service-desk)

  ### 6. [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)
By Zoho
**Average Rating:** 4.2/5
**Total Reviews:** 249
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.


Categories in common with Freshservice: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Freshservice vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus)
**Compare ManageEngine ServiceDesk Plus with other alternatives:**
- [ManageEngine ServiceDesk Plus vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs Vivantio](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-vivantio)
- [ManageEngine ServiceDesk Plus vs NinjaOne](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-ninjaone)
- [ManageEngine ServiceDesk Plus vs ServiceNow IT Service Management](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management)
- [ManageEngine ServiceDesk Plus vs SolarWinds Service Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk)
- [ManageEngine ServiceDesk Plus vs SysAid](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid)
- [ManageEngine ServiceDesk Plus vs Atera](https://www.g2.com/compare/atera-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs Zendesk for Customer Service](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-zendesk-for-customer-service)
- [ManageEngine ServiceDesk Plus vs PagerDuty](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-pagerduty)

  ### 7. [SysAid](https://www.g2.com/products/sysaid/reviews)
By SysAid
**Average Rating:** 4.5/5
**Total Reviews:** 749
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.


Reviewers say compared to Freshservice, SysAid is:
- Slower to reach roi
- Better at support
- Better at meeting requirements
Categories in common with Freshservice: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid)
**Compare SysAid with other alternatives:**
- [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid)
- [SysAid vs Vivantio](https://www.g2.com/compare/sysaid-vs-vivantio)
- [SysAid vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-sysaid)
- [SysAid vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid)
- [SysAid vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid)
- [SysAid vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid)
- [SysAid vs Atera](https://www.g2.com/compare/atera-vs-sysaid)
- [SysAid vs Zendesk for Customer Service](https://www.g2.com/compare/sysaid-vs-zendesk-for-customer-service)
- [SysAid vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-sysaid)

  ### 8. [Atera](https://www.g2.com/products/atera/reviews)
By Atera
**Average Rating:** 4.6/5
**Total Reviews:** 1,201
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.


Reviewers say compared to Freshservice, Atera is:
- Easier to set up
- Easier to do business with
- More expensive
Categories in common with Freshservice: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Freshservice vs Atera](https://www.g2.com/compare/atera-vs-freshservice)
**Compare Atera with other alternatives:**
- [Atera vs Jira Service Management](https://www.g2.com/compare/atera-vs-jira-service-management)
- [Atera vs Vivantio](https://www.g2.com/compare/atera-vs-vivantio)
- [Atera vs NinjaOne](https://www.g2.com/compare/atera-vs-ninjaone)
- [Atera vs ServiceNow IT Service Management](https://www.g2.com/compare/atera-vs-servicenow-it-service-management)
- [Atera vs SolarWinds Service Desk](https://www.g2.com/compare/atera-vs-solarwinds-service-desk)
- [Atera vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/atera-vs-manageengine-servicedesk-plus)
- [Atera vs SysAid](https://www.g2.com/compare/atera-vs-sysaid)
- [Atera vs Zendesk for Customer Service](https://www.g2.com/compare/atera-vs-zendesk-for-customer-service)
- [Atera vs PagerDuty](https://www.g2.com/compare/atera-vs-pagerduty)

  ### 9. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 6,989
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Reviewers say compared to Freshservice, Zendesk for Customer Service is:
- Slower to reach roi
- More expensive
Categories in common with Freshservice: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Freshservice vs Zendesk for Customer Service](https://www.g2.com/compare/freshservice-vs-zendesk-for-customer-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Vivantio](https://www.g2.com/compare/vivantio-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs SysAid](https://www.g2.com/compare/sysaid-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Atera](https://www.g2.com/compare/atera-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-zendesk-for-customer-service)

  ### 10. [PagerDuty](https://www.g2.com/products/pagerduty/reviews)
By PagerDuty
**Average Rating:** 4.5/5
**Total Reviews:** 963
PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.


Reviewers say compared to Freshservice, PagerDuty is:
- Better at meeting requirements
Categories in common with Freshservice: [IT Alerting](https://www.g2.com/categories/it-alerting), [Incident Management](https://www.g2.com/categories/incident-management)

**Compare:** [Freshservice vs PagerDuty](https://www.g2.com/compare/freshservice-vs-pagerduty)
**Compare PagerDuty with other alternatives:**
- [PagerDuty vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-pagerduty)
- [PagerDuty vs Vivantio](https://www.g2.com/compare/pagerduty-vs-vivantio)
- [PagerDuty vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-pagerduty)
- [PagerDuty vs ServiceNow IT Service Management](https://www.g2.com/compare/pagerduty-vs-servicenow-it-service-management)
- [PagerDuty vs SolarWinds Service Desk](https://www.g2.com/compare/pagerduty-vs-solarwinds-service-desk)
- [PagerDuty vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-pagerduty)
- [PagerDuty vs SysAid](https://www.g2.com/compare/pagerduty-vs-sysaid)
- [PagerDuty vs Atera](https://www.g2.com/compare/atera-vs-pagerduty)
- [PagerDuty vs Zendesk for Customer Service](https://www.g2.com/compare/pagerduty-vs-zendesk-for-customer-service)


---
## Freshservice Alternatives FAQs

### What are the best alternatives to Freshservice?

Top alternatives to Freshservice include [NinjaOne](https://www.g2.com/products/ninjaone/reviews) (4.7/5 with 4307 reviews), [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) (4.5/5 with 1867 reviews), and [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) (4.3/5 with 981 reviews). These platforms offer robust ITSM capabilities with strong automation, integration, and support features. NinjaOne excels in ease of administration and setup, ServiceNow in meeting complex enterprise requirements and AI-driven automation, and Jira Service Management in workflow customization and developer ecosystem integration.



### Which IT Service Management (ITSM) Tools tools do reviewers recommend instead of Freshservice?

Reviewers recommend [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) for its customizable workflows, seamless Atlassian ecosystem integration, and strong automation features. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) is favored for its intuitive UI, comprehensive endpoint management, and reliable customer support. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) is advised for organizations seeking scalable, AI-powered ITSM with extensive workflow automation and enterprise-grade integrations. Additionally, [Vivantio](https://www.g2.com/products/vivantio/reviews) and [SysAid](https://www.g2.com/products/sysaid/reviews) are recommended for their configurability, AI integration, and strong customer support, particularly for mid-market companies requiring flexible service management solutions.



### How does Freshservice compare to Jira Service Management?

According to G2 data, [Freshservice](https://www.g2.com/products/freshservice/reviews) holds a higher average rating of 4.6/5 from 1,335 reviews compared to [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)'s 4.3/5 from 981 reviews. Freshservice outperforms Jira Service Management across key usability dimensions, scoring 9.2 vs 8.2 in Usability (+1.0), 9.0 vs 8.4 in Support (+0.6), 9.1 vs 8.7 in Ease of Doing Business With (+0.4), 9.0 vs 8.0 in Ease of Admin (+1.0), and 8.8 vs 8.0 in Ease of Setup (+0.8). Freshservice is also favored for its ease of use, automation capabilities, ticketing system, and user interface, with 229 mentions of ease of use and 101 mentions of automation, compared to Jira Service Management's 46 and 31 mentions respectively. Users praise Freshservice for its intuitive design, efficient workflows, and strong integrations, which contribute to faster resolution times and better end-user experiences. Conversely, Jira Service Management is recognized for its powerful automation, deep integration within the Atlassian ecosystem, and flexibility in workflow customization, but it has a steeper learning curve and more complex setup requirements. Both platforms support ITSM needs effectively, but Freshservice is noted for being more user-friendly and easier to administer, while Jira Service Management excels in integration with development tools and scalability for complex workflows.



### Why do users choose Jira Service Management over Freshservice?

Users choose [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) over Freshservice primarily for its robust integration with the Atlassian ecosystem, including Jira Software and Confluence, which facilitates seamless collaboration between IT, development, and business teams. Jira Service Management offers highly customizable workflows, automation rules, and SLA tracking that align well with agile and DevOps practices, making it ideal for organizations requiring deep process control and real-time visibility across service and development operations. It is favored for its ability to link incidents directly to development backlogs, enabling faster issue resolution and better coordination. Additionally, Jira Service Management supports complex ITIL processes and offers powerful reporting capabilities when extended with add-ons. Despite a steeper learning curve and more complex setup, users appreciate Jira Service Management's scalability and flexibility, especially in environments where integration with software development and project management tools is critical. These strengths make Jira Service Management the preferred choice for teams seeking a comprehensive, integrated ITSM solution that supports both service management and software development workflows.




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