Freshservice Features

As reported in 736 Freshservice reviews. Routes tickets automatically to the appropriate user.

Prioritizes tickets based on factors configured by the user. This feature was mentioned in 739 Freshservice reviews.

Notifies the IT team when a ticket needs action. 793 reviewers of Freshservice have provided feedback on this feature.

As reported in 729 Freshservice reviews. Provides a forum for answers to common questions.

As reported in 693 Freshservice reviews. Integrates knowledge base articles into a ticket.

Displays important metrics relating to performance. This feature was mentioned in 774 Freshservice reviews.

As reported in 637 Freshservice reviews. Tracks time worked on a ticket.

Provides surveys to measure employee satisfaction. This feature was mentioned in 616 Freshservice reviews.

As reported in 702 Freshservice reviews. Enables access to service desk features via mobile device.

Enables employees to view the status of their tickets. This feature was mentioned in 725 Freshservice reviews.

Based on 550 Freshservice reviews. Provides a directory of all users within an organization.

As reported in 562 Freshservice reviews. Enables access to service desk features through multiple channels such as email, phone, or the portal.

Provides a repository of information that can be used by those seeking support. 137 reviewers of Freshservice have provided feedback on this feature.

As reported in 132 Freshservice reviews. Makes articles in the knowledge base searchable on the web.

Enables users to engage with other users to solve common issues. This feature was mentioned in 112 Freshservice reviews.

Optimizes the customer self-service experience on mobile devices This feature was mentioned in 114 Freshservice reviews.

Gives the user targeted, personalized results based on their activity or preferences 133 reviewers of Freshservice have provided feedback on this feature.

As reported in 134 Freshservice reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks This feature was mentioned in 138 Freshservice reviews.

Utilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 107 Freshservice reviews.

As reported in 129 Freshservice reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 175 Freshservice reviews. Collects and curates data insight about the performance and health of a company's system.

Based on 231 Freshservice reviews. Facilitates communication between users and administrators.

Based on 214 Freshservice reviews. Allows end users to remotely access to company's IT database.

Based on 257 Freshservice reviews. Helps organizations establish, implement, and adhere to ITIL regulation.

Based on 285 Freshservice reviews. Tracks IT assets and financial data.

Based on 317 Freshservice reviews. Integrates all IT service support functions for consistency and accuracy.

As reported in 180 Freshservice reviews. Allows the IT team to oversee all possible endpoints in a single source of reference.

Based on 109 Freshservice reviews. Automates the updating of security measures on enterprise devices.

Based on 168 Freshservice reviews. Provides cloud backup or disaster recovery solution to protect enterprise data and applications.

Based on 285 Freshservice reviews. Utilizes data to proactively identify and prioritize IT issues.

Based on 288 Freshservice reviews. Creates new or streamlines existing workflows to better handle IT support tickets and service.

Based on 320 Freshservice reviews and verified by the G2 Product R&D team. Tools to track and implement required IT changes in a system.

Based on 345 Freshservice reviews and verified by the G2 Product R&D team. Tools to organize and manage all IT assets within an organization.

Based on 373 Freshservice reviews and verified by the G2 Product R&D team. A means to view and analyze a large amount of data in order to gain business insights.

Based on 401 Freshservice reviews and verified by the G2 Product R&D team. A place for users to submit tickets when they require IT help.

Based on 376 Freshservice reviews and verified by the G2 Product R&D team. Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

Based on 369 Freshservice reviews and verified by the G2 Product R&D team. The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Based on 333 Freshservice reviews and verified by the G2 Product R&D team. Provides a service desk for users to submit tickets for IT-related issues.

Based on 270 Freshservice reviews and verified by the G2 Product R&D team. Tracks action-by-action asset performance with machine- or human-readable logs.

Based on 267 Freshservice reviews and verified by the G2 Product R&D team. Creates alerts when tracked assets encounter errors or performance issues.

Based on 303 Freshservice reviews and verified by the G2 Product R&D team. Automates repetitive tasks associated with IT service operations and maintenance.

Based on 311 Freshservice reviews and verified by the G2 Product R&D team. Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.

Based on 318 Freshservice reviews and verified by the G2 Product R&D team. Provides administrative tools for routine maintenance, upkeep, and tracking.

Based on 282 Freshservice reviews and verified by the G2 Product R&D team. Gives administrators control over user privileges and accessibility for IT assets.

Based on 286 Freshservice reviews and verified by the G2 Product R&D team. Gives administrators control over hardware and software resource allocation and tracking.

Based on 229 Freshservice reviews and verified by the G2 Product R&D team. Controls policies and configurations across business applications and hardware.

Based on 267 Freshservice reviews and verified by the G2 Product R&D team. Monitors systems constantly in real-time.

Based on 303 Freshservice reviews and verified by the G2 Product R&D team. Alerts users of incidents and issues as soon as they arise.

Based on 320 Freshservice reviews and verified by the G2 Product R&D team. Generates accurate incident reports.

Based on 25 Freshservice reviews. Utillizes AI to monitor and report on incidents in real-time.

Based on 341 Freshservice reviews and verified by the G2 Product R&D team. Assigns tickets to relevant team members.

Based on 331 Freshservice reviews. Cultivates a standardized workflow for enhanced organization.

Based on 295 Freshservice reviews and verified by the G2 Product R&D team. Grants transparent overviews for the lifecycle of each incident.

As reported in 75 Freshservice reviews. Condenses long documents or text into a brief summary.

As reported in 136 Freshservice reviews. Allows users to generate text based on a text prompt.

Based on 135 Freshservice reviews. Condenses long documents or text into a brief summary.

As reported in 70 Freshservice reviews. Allows users to generate text based on a text prompt.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives