WaitWell Reviews & Product Details

WaitWell is a comprehensive queue management and appointment scheduling platform built to elevate customer service, streamline operations, and boost overall efficiency. The system enables organizations to manage virtual queues, walk-ins, and pre-booked appointments through web links, QR codes, SMS, or optional self-service kiosks. Customers receive real-time notifications, AI-powered wait time estimates, and turn alerts, reducing uncertainty and frustration while improving satisfaction. Staff gain access to intuitive dashboards, advanced analytics, and reporting tools that help optimize workflows, staffing, and service delivery. WaitWell also supports secure payments and integrates seamlessly with key systems such as electronic health records (EHRs), customer relationship management (CRM) platforms, and student information systems (SIS), ensuring smooth data flow and stronger operational efficiency. The platform offers a range of functionalities tailored to meet diverse operational needs. With its queue management feature, customers can join the line via QR codes, kiosks, or online, receiving real-time updates on their mobile devices regarding their position in the queue and estimated wait times. This not only reduces congestion in waiting areas but also allows customers to engage in other activities while they wait, enhancing their overall experience. Additionally, the appointment management system enables users to book, modify, or cancel appointments conveniently from anywhere, providing flexibility and control over their scheduling. For healthcare providers, WaitWell also supports a seamless patient intake process, enabling patients to complete forms, provide medical information, and upload documentation prior to their visit. This helps reduce administrative workload, shortens check-in times, and ensures staff have the necessary information to deliver timely, personalized care. Combined with workflow automation, this feature streamlines staff responsibilities and creates a smoother experience for patients. Beyond intake, WaitWell integrates payment processing capabilities, allowing businesses to collect payments at the time of booking or when customers join the queue. This feature simplifies transactions and helps manage cash flow more effectively. The platform further supports virtual services by allowing businesses to integrate virtual meetings into their scheduling and queuing processes, catering to the growing demand for remote interactions. To assist businesses in optimizing their operations, WaitWell provides comprehensive analytics and reporting tools. Users can access over 30 different reports and a real-time dashboard to track operational efficiency, performance metrics, and customer satisfaction levels. This data-driven approach enables businesses to make informed decisions and identify areas for improvement. Moreover, the service workflow automation feature streamlines various tasks and communications across multiple locations, incorporating tools for document uploads, waivers, and forms. Finally, WaitWell prioritizes service accessibility, offering features that cater to customers with disabilities or language barriers. With options for language translation, kiosks, and lobby displays, the platform ensures that all customers receive equitable service, enhancing inclusivity within the service environment. Overall, WaitWell stands out as a comprehensive solution designed to improve the customer and patient experience while optimizing operational workflows for service providers.

Product Website

Seller

WaitWell Inc.

Languages Supported

Arabic, German, English, French, Punjabi, Somali, Spanish, Ukrainian, Chinese (Simplified)

Product Description

WaitWell helps organizations eliminate crowded lines and deliver exceptional service with smart queue management. Our cloud-based platform empowers customers to join virtual queues, receive real-time updates, and manage appointments with ease, whether they’re on-site or on the go. Designed for public-facing institutions and busy service environments, WaitWell simplifies operations, reduces wait times, and gives staff the tools they need to deliver faster, more efficient service. Trusted by governments, healthcare providers, campuses, and more, WaitWell makes it easy to serve better, every step of the way. Learn more at waitwellsoftware.com.

Overview by

Shannon Vander Meulen (Co-Founder and Chief Marketing Officer)

Pricing

Pricing provided by WaitWell.

Business

Starting at $250.00

Per Month

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WaitWell Integrations

(6)

Verified by WaitWell

WaitWell Media

WaitWell Demo - Let customers join by mobile device, kiosk or website

You choose how you want customers to join your queue. - Let customers view current wait times and join the line from home? - Have visitors scan a QR code on site and join the line using their mobile devices? - Join the line using an on-site kiosk (we can provide the hardware or show you ho...

WaitWell Demo - Find the right service right away

Waitwell’s service locator map helps customers quickly find the closest and most convenient service location while intelligently balancing demand across sites to reduce congestion and improve overall flow.

WaitWell Demo - Appointment of Walk-Ins? Manage them both from one screen

View appointments and walk-ins from one simple screen. Fill no-show and late cancel appointment slots with walk-ins to serve more customers daily.

WaitWell Demo - Service Reports and Analytics

Get powerful insights into wait times, balk rates, service volumes and service times by location, service type or service provider.

WaitWell Demo - Instant insights into service operations

WaitWell's unique service dashboard lets you see how service is going at any location. Or use our Master Dashboard to view location statistics at all locations, in real-time.

WaitWell Demo - Access complete data for every customer

WaitWell’s customer and ticket history gives staff a full view of each visitor’s past interactions, helping teams provide faster, more personalized service and make smarter, data-informed decisions.

See WaitWell in action

Official Downloads

(5)

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Interactive Demo

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Try an interactive demo created by the software seller (right here on G2).

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WaitWell Reviews (77)

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Taylor O.

Academic Advisor

Enterprise (> 1000 emp.)

2/21/2024

"WaitWell is a game changer"

3.5/5

What do you like best about WaitWell?

We brought WaitWell in when covid hit and it has been with us ever since. 3 times a year we go through super busy periods that allow us to manage the coming and goings of customers, having a hold option is wonderful, and having appointments show up and allowing them to check in has been good! We have certainly found it useful and will continue using this for years to come. It's nice that WaitWell continues to update and bring out new features and ideas for us to implement. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Updating the settings can be a bit of a challenge if you are not sure where something belongs. I have not been able to find any tutorials that walk you through certain things - it would be nice to have those versus having to email someone and wait for their response. Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

WaitWell allows students to check in before they get here and it allows them to put themselves on hold if we are not able to see them before they have to leave for class or other reasons. It allows us to manage the queue as efficiently as we are able to with the amount of students we see during those 3 super busy times of the year. We like the appointment booking and being able to attach waivers to allow us to check out the appointment before we meet with the students. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

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Thank you, Taylor, for your detailed review. We are so glad to hear that WaitWell helps to manage service during peak times. As we continue to add more and more features, it does make the system more complex. We do have a Knowledge Base with articles and videos to help users to navigate WaitWell and it could certainly we easier to find - you have to click on "Account" in the left side nav and then "Help Docs". Alternatively, reach out to your account manager at any time. We are really proud of our support and always get back to clients within 24 hours. We are happy to make the change for you or send you a Loom video to walk you through the change you are asking to make. Thanks again for being a loyal WaitWell customer - we really appreciate the support.

Kyle T.

11/17/2025

"Enhances Student Queue Management with Strong Integration"

4/5

What do you like best about WaitWell?

I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical and logistical issues, and efficiently locate students when their number is called. The integration with Outlook calendars, particularly the support for recurring appointments, is a significant improvement over our previous queuing software, making scheduling reliable. The transition from Qflow to WaitWell was relatively smooth, with issues being resolved promptly thanks to the responsive support team. The local availability in Alberta, modular building capabilities, and improved communication with students, coupled with excellent customer service, were also major factors after conducting an extensive options analysis, which led us to conclude that WaitWell was the best fit for our needs. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria required by various service points. Additionally, integration with other essential software like PeopleSoft is an option, but not one that our organization thought necessary at this time duplicates some processes. We currently only have it synced with Outlook calendars. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

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Hi Kyle, thank you so much for your review. We’re thrilled to hear that our product is helping students book appointments more easily and improving communication.

Regarding report customization, we’re rolling out some exciting new reporting features in the next few weeks that will offer much more flexibility. Stay tuned! Your account manager will be in touch with more details.

Gregory D.

Professor and Chair, Maternal-Fetal Medicine

Small-Business (50 or fewer emp.)

7/29/2025

"Best B2C Decision I've Ever Made"

5/5

What do you like best about WaitWell?

Waitwell instantly solved our jammed waiting room issue by allowing patients to wait for their same day services at home, at work, or while shopping and accurately advised them when to come to clinic, minimizing their wait time while maximizing our throughput.

It was easy to set up with the Waitwell project manager and did not require a lot of time from our team.

Since going live with Waitwell we have received more than 800 positive Google reviews. Our patients absolutely love the convenience. In this day and age of the angry 1 star review, it's really hard to get patients to share their positive experiences and yet our reviews are gushing about the Waitwell experience and that positive vibe spills over to wonderful and kind comments about our staff.

The Waitwell install process was seamless and integrates easily with our other systems. Our reception team is able to get quick and reliable assistance in the uncommon times when we need customer support.

I can't say enough good things about our Waitwell experience, it has been the best B2C decision I've made. I can't imaging going back to 40 grumpy people in the waiting room. The positive vibe that Waitwell has created for our patients spills over to the whole team. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

No complaints! Our WaitWell experience has been completely positive. Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

We offer same day x-ray services to about 80 patients per day. Before WaitWell they queued up in the waiting room 20-40 at a time and commonly waited for hours. Now, we rarely have more than 2-3 people in the waiting room at any given time and when they do wait, it is never more than a few minutes before they are called in for their exam. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

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Thank you for the glowing review Dr. Davies! We're thrilled WaitWell has transformed your clinic's flow, boosted patient satisfaction, and created a more positive environment for both patients and staff. It's great to hear the setup was smooth and support has been reliable. We appreciate your trust!

Verified User in Higher Education

Enterprise (> 1000 emp.)

9/11/2025

"WaitWell Transformed and Elevated Our Student Experience"

5/5

What do you like best about WaitWell?

WaitWell has been one of the easiest tools to set up. From procurement to implementation to maintenance, this tool has been incredibly easy for staff to learn and use. Most importantly, our students have found it to be incredibly easy and have commented on how the tool's features have allowed them to have a better experience when engaging with our office. The team assigned to support our implementation, particularly Scott, has been amazing, and this has truly been one of the smoothest technology launches I've ever experienced. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Currently, there is nothing to dislike about WaitWell. The tool is highly customizable, and when we've had questions, the WaitWell Team has been incredibly fast in providing answers and helping us resolve issues. Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

Our office experiences several periods of the year with extremely high in-person and phone traffic. WaitWell has enabled us to create a better experience for students engaging with our office by allowing them to join the queue from anywhere and receive accurate wait times for when they will be served. This queue management is incredibly powerful when you have students who need to make decisions about what they can do (such as eat or study) while they wait to be served. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

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Thanks so much for sharing your experience! We're thrilled to hear how seamless the setup and implementation have been, and even more excited that students are finding it easy and beneficial to use. It’s wonderful to know WaitWell is helping your office manage high-traffic periods smoothly while improving the student experience. We appreciate your feedback!

Jill G.

Director of Government Affairs and Operations

Small-Business (50 or fewer emp.)

2/7/2025

"Best Appointment System"

5/5

What do you like best about WaitWell?

The WaitWell system is very easy to use and allows our team to be able to service our customers quickly and efficiently. The customer support is outstanding; any questions or assistance is resolved in quickly and efficient timeline. Our customer service rep, Max Sturley, is the best. He response immediately, discussing best solutions for our business, and assist and guides us on how to use the system at the maximum benefit to our team and customers. Best part, it only took a few days to setup with a training class and training resources to access in the system are detailed but concise and very easy to follow. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Using the system for a year and have not had any major issues or complaints. Any obstacles we had, have been resolved immediately by reaching out to our customer service rep. At this time, we have no issues with WaitWell. Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

WaitWell system is allowing our customers to make online appointments for our services as a public tag agency in Louisiana. Also, is helping with organization and servicing our walk-in clients. Most importantly as management, it helps with reporting and ensuring I have right staff to provide excellent customer service. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

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Hi Jill,

Thank you so much for your positive review! We’re delighted to hear that our support team has been able to answer your questions quickly and provide the assistance you need.

We truly appreciate your feedback and are committed to ensuring you continue to have a great experience with WaitWell. If there’s anything else we can do to support you, please don’t hesitate to reach out.

Thanks again for being a valued part of the WaitWell community!

Verified User in Education Management

Enterprise (> 1000 emp.)

11/4/2025

"Convenient Real-Time Tracking for Students"

4/5

What do you like best about WaitWell?

I like that students can sign in from anywhere, and they get a message with live tracking. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive credit in the report. Additionally, it would help if we had the ability to remove someone from the wrong line and transfer them to the correct one. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

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Hi there,

Thank you so much for your review. We are glad to hear that WaitWell is helping your students wait efficiently both in person and online, and that it supports tracking their progress. WaitWell also includes a transfer feature that lets you move students to the correct line if they happen to join the wrong one. Additionally, the ticket details section provides a full history of where each student has been. If you need any assistance with these features, please reach out to your account manager and they will be happy to help.

Jasmine D.

Triage Specialist

Enterprise (> 1000 emp.)

11/9/2025

"J Davis Review"

5/5

What do you like best about WaitWell?

I love how quick we can interact with the students. We can interact and assist them while they are waiting, and see if they are in the correct line. This has been awesome. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

I don’t really dislike anything but I want to be able to customize the colors myself (lol not needed) Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

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Hi Jasmine, thank you so much for your review. I’m glad to hear that WaitWell is helping your team interact with students quickly and efficiently. You can absolutely change the colors in the platform yourself under Location Settings. If you’d like guidance on how to do this, please reach out to your account manager-they’ll be happy to help.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

11/4/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"A Resourceful Must-Have for Students"

5/5

What do you like best about WaitWell?

I love that we can communicate with the students thru text. This has allowed to reach students and ask questions while they wait in line. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

I have nothing to complain about. WaitWell has been great for our school Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

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Thank you so much for being a loyal WaitWell customer. We’re glad to hear that our product has helped your school communicate effectively with students and ensure they receive assistance from the right department.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

11/5/2025

"Great Queue Management, Needs Better Multi-Department Tracking"

4/5

What do you like best about WaitWell?

I like the queue organization. It is easy to use for staff. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

I would like to collect data on number of students serviced per desk, rather than only the staff who "completes" the call. Sometimes a service goes through multiple departments and everyone should get credit without the student needing to restart their wait time. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

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Thank you for being a WaitWell customer. We’re so glad to hear that our platform is helping your office stay organized and supporting you in collecting key data points. We also offer the ability to see how many students move through each desk. If you’d like help accessing or using this feature, please reach out to your account manager and they will be happy to assist you.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

11/6/2025

"Flexible Service Options and Direct Messaging Make Student Management Easy"

4.5/5

What do you like best about WaitWell?

I like that we can have different service options to filer students into different queues, as well as letting us add notes and message students directly. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

It can visually be hard to keep up with the different queues when they're all in one single line. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

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Thank you so much for your feedback. We’re very glad to hear that WaitWell is helping you improve student communication and serve students more seamlessly. With high volumes of students, we understand how overwhelming it can be to manage the number of people on the queue screen at once. That’s why we focus on making it easy to organize by service type and set capacities for each stage of the waiting process. If you need any assistance with these features, please reach out to your account manager. They’ll be happy to help.