ClickSoftware Reviews & Product Details

Now I am more productive than before thanks to clicksoftware that relieves me a little more work, it helps me to gain time, the interactions with the client have improved a lot and that makes me happy. Sometimes the simple rather than the complicated is better and this software makes the complicated simpler, which with other software I could not do

The technical support of clicksoftware takes to answer the emails and even more in solving the problems of connectivity software more database

Have patience to the support because they take a long time to respond via email, so it is preferable to call them and use the online chat, otherwise it will be a matter of waiting for days for a solution

In the past we sought to interact with the client much more to increase our portfolio of satisfied customers and of course improve communications, with this software we achieved it and therefore that makes us very happy. Apart from that, I and the organization increase productivity in a short time and that is reflected in the number of clients that we now have assets

It is a great platform that has made the work easier and simpler. The interaction with the customers has become way more easier and comfortable due they feel more happier and contented. This has lead us to get loyal users with great feedback and improved sales.

I don't find any issue and problem with this tool so i like it a lot.

I love the fact it builds up the communication between the company and the customers which leads to betterment and progress of the company. It is very easy to use as the features are very easy to understand and implement as well. Saves your time and works fast. Thus a must try for all.

I think the best part is that you consult to the support by call. In this way your problem will be solved instantly and quickly rather rather by email. It is great in workforce management tool that organizes your work and helps you in making better analyses and strategies for your company.

The best thing I like about it is that it has increased the communication with the users which allows you to give them satisfaction fully and also keep them happy. Thus they become your loyal customers which is great. It simplifies your work and gets you rid of the complications which is amazing thus helps you in provision of field services and workforce.

The support of the platform takes time to answer you back which is time taking.

This helps in managing the tasks specially on the field which is great and relieves you from stress. the installation is good with ease in setup too. the features are easy to interpret and apply as well so it is accessible and flexible. The working is quick so it saves your time.

This software has definitely increase the communication and interaction with the customers that has lead to more sales this time. It helps you in building structuring of the company which is great and saves you from headache thus make it effective.

It is easy to track various workers or items remotely and this improves on compliance.

The support team of ClickSoftware is quick to respond to questions asked by the users.

Again, ClickSoftware has a well designed and therefore, someone can conduct significant tasks and changes.

Lastly, the application helps in time management, na dmakes complex and things that seem impossible easy.

The vendor should think of including VPN connectivity so as it can access different internal resources of a company.

Eventually, the software is quite helpful entirely.

I would advocate the use of this application in your company.

The software combines different roles in a different localities.

Therefore, manage the tasks on the field using ClickSoftware.

Structuring of stuffs is something that had challenged us for long.

Not until the time we obtained this product, and we were able to manage our workforce and different resources that are on the field.

It is a cool software that spares you from work and enhances your productivity more. Being effective and efficient, it helps you access with the time thus makes you more involved with your clients and giving them satisfaction. It is very easy and very comprehensible. It gives you better analyses of any kind of field service which is great in business.

I love this application a lot as it has solved most of my concerns so no problem with it.

It is an excellent software that helps you in making better strategies by giving you good analyses. Its installation is uncomplex as well as setup. Very easy to use and accessible. Although its has a late chat service that responds late but it does replies and helps you where needed. The executions of gadgets is amazing which truly lives up to your expectations and interest. That is why i recommend it to you.

before this platform, we had to interact personally with our users and customers a lot, which lead to a lot of time wastage and also customers had complaints all the time. Now after its usage, we had reached better communication with the, we have also solved their issues. If they have got any issues, they can contact us asap and we help them instantly. It has led us to have better marketing strategy and also gain good market reputation.

It is an great field service that helps you by giving solutions of the problems in any size of the business area. They have all the options, you can contact them via email, call or even can have a chat with them. It is opened 24/7 and it reaches to you instantly.

A better chat type system is needed which can take this company to another level.

It is an effective tool that helps you in all you matter regarding your business. Provides solutions with good strategies and analytics. It is better if you go for call and chat rather than email beacause it takes the longer time. Apart from that it is user friendly.

It is very handy,, as it keeps everything at one place and it makes itself very useful for that. you don't have to open multiple programs . The navigation is fine for use.

Es un software genial que le ahorra trabajo y mejora más su productividad. Al ser efectivo y eficiente, le ayuda a acceder con el tiempo, por lo tanto, lo hace más involucrado con sus clientes y brindándoles satisfacción. Es muy fácil y muy comprensible. mejores análisis de cualquier tipo de servicio de campo que sea excelente en los negocios.

Me encanta la aplicación y que ha resuelto la mayoría de mis preocupaciones, así que no hay problema con ella.

Antes de la plataforma, teníamos que interactuar personalmente con nuestros usuarios y clientes, lo que generaba una gran pérdida de tiempo y, además, los clientes tenían quejas todo el tiempo. Ahora, después de su uso, habíamos alcanzado una mejor comunicación con el, también hemos resuelto sus problemas. Si tienen algún problema, pueden contactarnos lo antes posible y les ayudaremos al instante. Nos ha llevado a tener una mejor estrategia de marketing y también a obtener una buena reputación en el mercado.

This software has the best tracking when it comes down to doing more than one task. I really love that the software is upgrading their feature to make the work more efficient.

The connectivity is very slow and only requires VPN and no internet connection. In addition, your computer has to have Silverlight which is complex to setup or download.

Make sure that this product is right for the facility. We have different providers under the same tax id and very useful to follow up on our accounts in a timely manner.

Working in an healthcare insurance billing facility we selected this product for tracking accounts and assistance. The problem was what was timely filing for our claims and we have over 1000 accounts to track on.

This software has helped fundamentally change our small business! It has allowed us to be more efficient as a team and effective as a hospitality service provider. I most enjoy the ability to plan and schedule company actions far ahead of time, track in real time, and report on any job function afterward with details that I can customize to best fit our team's needs. The user-friendly interface allows quick manipulation that saves me extremely valuable time.

The only con would be lack of a more 'real time' messaging option for communicating with workers in the field. The current messaging feature is extremely handy, but a faster 'chat' type function (think facebook messenger, or mightytext) would take this software over the moon for my company.

yes

Click has allowed us to tailor a software system to the needs of our company. We have dramatically reduced our direct labor costs, which is far and away our number one expenditure. The ability to track and report on anything from job details to vehicle mileage and locations has completely changed our business, and will continue to do so as we grow and evolve as a company.

ClickSoftware is a great product. Wide varieaty of out of the box features, and very configurable.

It has a solid roadmap. The new version (Edge) is a major upgrade and it solves some of the main disadvantages the product had.

The ClickSoftware support team is excellent.

In current version (8.3) the technology used in ClickSchedule is not optimal. It has Silverlight, so you have to use Internet Explorer to use ClickSchedule. Besides, Silverlight is an outdated solution.

This is already addressed in the newer version, but we are in the middle of the migration project

Do your own research. Be careful to select the implementor, as the implementation process is very important for the rest of the project.

Don't use customizations! Although ClickSoftware is a flexible producto, try to use only out of the box features and don't use customizations. We are currently in the middle of a migration project, and now we have to get rid of all of the custiomizations we made in the past.

We prefer to work directly with ClickSoftware Professional Services as an advisor. Having their direct opinion is very important for quality assesment

We are an Insurance Company, and we selected ClickSoftware for Roadside assistance.

The problem we had was that we didn't know where our technicians were, or whethere they were available or not. We didn't have any visibility, and we didn't have any optimization neither. All of our assignments were manual.

Experience with StreetSmart has been excellent. Communicating with our drivers as well as seeing their location has been made extremely easy. The ease of use is very convenient, as well as the personnel made available to help the drivers understand the application use.Click is a breath of fresh air. They are nimble like a startup, have the most incredible management team that is willing to roll up their sleeves and jump in the deal to help get it done.

Selecting date ranges gives too many warnings about what the date range can be (i.e. you change date A it warns you DATE RANGE CANNOT exceed X before you finish changing date B) It is mildly frustrating to very frustrating when you need to review certain dates.When submitting a review here related to Clicksoftware, I was asked by a Glassdoor interstitial popup to submit my review on the Francisco Partners Glassdoor page. One wonders what Francisco Partners is trying to hide.

This software is so easy to use. HIGHLY RECOMMEND!!!

The problems of expenses and structuring of the staff were solved without any kind of problem with the Click Sfotware program. It get to accelerate certain steps and increase the speed to perform some tasks. I can see at this time are we move so fast, marketing sometimes has trouble keeping up. This is not a knock on them, but more of a testament as to how fast we are adding incredible capabilities to our already leading product.

I'm enabler and have tested this application for our Vodafone Field engineers.

It is very nice and easy to track all day tasks remotely.

Best tracker and ease of use are the best features which I have seen.

Click team is very supportive and provides upgrade frequently.

Requires VPN connectivity as it is accessing internal resources of organization.

VPN is quite painful if it is not working then app wont work on normal internet. this is quite dependency and user has to end up with no solution sometimes.

Lagging sometimes while connecting

I WOULD RECOMMEND THIS SOFTWARE TO ONE AND ALL WHO WANTS BEST TRACKING OF DAILY BAU TASKS. HIGHLY RECOMMEND!!!

Field engineers from all location can access their tasks remotely and efficiency increased drastically.

Now we are able to get full visibility on daily tasks and easily manage.

Click has a sales first focus that makes this 22+ year sales veteran excited to begin my day, every day. Not to mention, we have the best product in the market and the analysts agree. All the traditional bureaucracy and minutia of large companies does not exist here. If you need something, all you have to do is ask. Everyone is willing to help, including the CEO.

The only con that I can see at this time are we move so fast, marketing sometimes has trouble keeping up. This is not a knock on them, but more of a testament as to how fast we are adding incredible capabilities to our already leading product.

They pay their talent well, so if you are a producer, you can make money here. It's an incredibly exciting time to be at Click. With the new leadership and focus on Customer Success, we are at a tipping point and we are poised for explosive growth. I am excited to a part of this incredible company.

The product is very well designed, you can do a lot using just the configuration front-end application. Besides the professional service stuff really try to meet the goals of the company.

The lack of support in spanish is something that need to be improved. The performances of devices is something that need to check carefully prior any purchase.

At the beginning of the project ask for prototypes of ClickMobile application forms. There are many details that are really hard to understand just reading the designed documents provided by Click. Also pay attention to the performance of devices and assure that those really meet your expectations.

We integrated several legacy CRM systems, now all the tasks that need to be attended in the field are using the Clicksoftware. Now we have a centralize software that help us to focus on field productivity.

I think the best program of human resources management for the ease of dealing with data and simplicity of use. It allows managers to optimize resources, reduce overtime and downtime and, in parallel, increase the productivity of the organization and the strategic planning of resources.

The worst thing is that sometimes the system may fail and hang, or go slow, or present some errors when transcribing some important data. These are details that can be improved over time.

I would optimize more routes at street level, minimizing the time between trips would be better. It would also combine more tasks in the same environment and integrate all monitoring systems. It is possible to improve the processing of thousands of calls and reprogram them based on their importance. I would implement the integration with mobile devices.

The problems of expenses and structuring of the staff were solved without any kind of problem with the Click Sfotware program. It get to accelerate certain steps and increase the speed to perform some tasks.

A key aspect is the ability to handle variations in real time. All the best schedules must confront reality and the inevitable surprises that this hides.

By using ClickSoftware you can review its business model while managing scale and a large number of technicians moving the workforce towards the areas or tipolgie more important or strategic intervention.

At the moment the schedule of time travel is not dynamically updated with traffic infos: this is an important aspect in the big cities and the scheduling algorithm must also take into account the availability of the single technical materials

It 'was possible to introduce the single operator, reducing the time of intervention, fearlessly face the new KPI introduced by national legislation and initiate a timely monitoring of all activity for better management of operational operating costs

Thanks to this software that relieves me a little more work, it helps me to gain time. Clicksoftware has the best tracking to doing more than one task. I most enjoy the ability to plan and schedule company actions far ahead of time, track in real time, and report on any job function afterward with details that I can customize.

Lack of a more 'real time' messaging option for communicating with workers in the field.

Pretty good product, but not the best.

Now we are able to get full visibility on daily tasks and manage.

I like this product because it helps me buy time and this software makes the complicated thing simpler, than with other software I could not do. It is very easy to use because of its good interface

it is very good in its entirety the only inconvenient connectivity is very slow

this program has worked for me in all the senses, that's why I recommend it. I adapt to the organization quickly because of its ease of deployment

This software is very easy to use so I recommend it totally.

ClickSoftware is a very helpful program in the field of marketing and sales. We use it everyday to make our jobs easier. This form of technology is incredibly beneficial in generating solid data.

The least helpful function of ClickSoftware is the interface. There are some factors that are difficult to use and take some additional time

Give it a shot! It has greatly benefited our company.

ClickSoftware had increased productivity and assisted in the ultimate goal of generating sales leads and creating an ease of marketing

It is very helpful in learning and helping out with all paper work on a daily basics

It does have a few glitches and some of the things you try to search are hard to find

It is a great program to have and help our tremendously

I have solved a lot of problems that we have in our workplace with our money and paperwork the beifita of the is software is actually pretty legit it helps alot more than you would realize

I like the integrated solution for out of the box configuration.

Customizations or a propensity to customize configuration just because a customer says they have unique needs. There is enough OOTB config items in the software suite that ClickSoftware should be able to push back on clients with pride in their products. Click used customization to gain insight into add ons and standardizing the product but clients with customizations are left with the custom components and this ties their hands and willingness as clients to upgrade on ClickSoftware's internal desired schedule to move clients to version 9 or whatever it is called now.

Be aware of Click's own desire to maintain their relationship with you as a customer based on when you signed your agreement and pricing with them. Company direction at Click will change several times and their tone with you or their desire to help you with external vs internal solutions along with it. An example is the Cloud being an enabler for your business 4 years back and that it will not handcuff you or hinder you for years to come and all existing external APIs can be sorted through and supported. Well now that they have expanded their offering of applications and add-ons, and though the technology for web APIs is industry standard, you'll find their tone and solution is always one of an internal product solution and the cloud is being used as a vehicle to sell products (with customizations tying you down where business needs aren't met) rather than deliver what the customer might want i.e. a generic web service. Additionally accounts are mishandled and shift hands several times and it is even worse when dealing with support cases that remain open for months without resolution. There's no idea of SLAs for time to resolve, just someone sitting in India for Sev1 ticket to say "we answered in five minutes". This is really unfortunate as we felt we were moving forward with Click. The product is great in terms of end to end solutions for mobile workforce solution delivery and their integrations. Optimization is also a key benefit that is seeing material gains in how we run and reassess our operation.

Resource Planning, Daily Scheduling Deployments, Workload Optimization and Reassessment, Mobile timesheets, and payroll and billing integations as well as Data feeds into BI tools.

Ahora somos mas productivos que antes gracias a Clicksoftware que nos quita un poco más de trabajo, ayuda a ganar tiempo, las interacciones con el cliente han mejorado mucho. Este software hace que lo complicado sea más simple, que con otro software no podría hacer.

El soporte técnico de clicksoftware resulta algo lento a la hora de resolver pero por lo demás todo funciona perfectamente.

Intentamos interactuar con el cliente más para aumentar la cartera de clientes satisfechos y, mejorar las comunicaciones, con este software lo logramos y, eso es fantastico. Aparte aumentamos la productividad en poco tiempo y se refleja en la cantidad de clientes que ahora tenemos.

The scheduling capabilities of ClickSchedule is unmatched. ClickMobile is easy to deploy and maintain. The product is easy to integrate with and in context to other workforce management solutions simple to implement

Remote support can sometimes be challenging. There is no direct access to technical support from a customer perspective. Customers need to work through a partner. The other problem is product updates are not communicated that well. I did register on the ClickSoftware customer portal and will see if that make

The choice of implementation partner is critical. Make sure during the vendor evaluation process that the implementation partner has the necessary ClickSoftware skills to implement the solution.

Automated dispatch solves a productivity and response time problem in our business. The service levels to our customers are improving all the time.

The software is extremely helpful when you are working with a field based workforce. For the most part, it is simple and easy to use but also allows for customization.

The initial set up and launch does require some support from either Click or others in order to get the most out of the tool and limit future rework.

Before making the commitment to purchase, be sure you spend time talking to others that have implemented the software.

We are delivering a unique product what requires us to adhere to specific appointment times. While this is not the most common application of the software, it does allow us to utilize this for our specific needs. Click does help us be as productive as possible under our parameters.

A good concept and provides a good workforce management solution.

We implemented ClickSoftware in our company to try and improve the way we manage our field engineers.

We found that communication and willingness to resolve issues from Click was extremely poor.

Click personnel and technicians constantly provided incorrect information or blamed our system for the calendar not working as we requested it to.

When we ask on resolution on key issues the advise is usually to use a complicated work around rather than a workable solution. otherwise we would need an expensive a software change request.

before you go ahead make sure their base version matches your business needs exactly.

ask for detailed end to end demo of their product. get it witnessed by teams on the ground who will actually use it.

if they promise a resolution get it in writing, and get them to give you a detailed workable explanation of the resolution because chances are the resolution they provide will probably be useless.

workforce management.

ability to manage a large amount of schedules.

I like how we are able to distribute different tasks into diiferent resource pools. 20,000 tasks in 100 resource places , based on location , experience , and skill.

Licensing can easily become very expensive and this is a difficult hurdle for new companies just adopting this software.

Click has helped us better manage and distribute our resource , schedule deployments of field staffs , has helped with better optimizing our workload , payroll and integration of billing system into our business intelligence program.

Click Support is simple to use and helps me so much with my everyday tasks at work. I would not be able to do IT work without Click Support.

I dislike that sometimes it runs very slow, but that comes with most software programs.

It helps me fix errors and do troubleshooting. I noticed it really saves me time and I don't have to call tech support.

I have used click for WFM processes for my client and it has been really helpful for field agents and work scheduling.

It's very slow and takes a lot of time to process. This takes a toll on the agents

We were able to assign field technicians really easy. Also you can check the scheduling time of an agent whether he is actually free at that time of the day

el programa te ofrece una solida administración de tu personal y de tus recursos sin importar si eres una gran o pequeña empresa.

Hasta los momentos no presenta ningun problema

Que lo utilice por que es miy confiable.

El programa cubre tus necesidades a la hora de la elección de tu personal altamente calificado para todo lo referente a tu empresa.

This product is user friendly and easy to use. Can easily be taught to staff and is flexible. We have tried other products in the past and this product seems to be the best one the we have found so far.

There are a few quirks in the product that we have encountered along the way. There were some issues with the data saving.

It is a great product and easy to use. It is great for performance measurement and has helped solve many of our client issues.

This question does not really apply for us thus far. But it has improved with contract management

I have used this software in my office and find it's versatility to be astounding. The layout makes both programs easy to use and has increased my productivity.

Would absolutely recommend!

Some aspects of promotional emails I find to be repetitive or unnecessary, but I just unsubscribed to them.

ClickSoftware has made me more productive with interactions of clients.

It keeps me organized and I have in showed co

Workers of mine is like to be organized.

I wish there was an app so I can take home with me and work from home and not have to do it on the laptop .

Give it a go , you will take a minute to understand it but will be able to keep your life organized.

Helps with my scheduling and with adding paper work and other team jobs being organized . Most people like other sites but they are too expensive.

It is a great tool for workforce management and it is very user for scheduling task and managing assignments for the business.

There is nothing I dislike particularly about this product except needs a significant investment to implement it successfully.

It is very useful for the organization in planning and adjusting to the service that business changes in demand

We are using this for mobile customizing mobile work force management and schedule calls. It is very useful for the organization in planning and adjusting to the service that business changes in demand.

We love the functionality that we are able to build on our side. So many good out of the box products, but absolutely love that we can customize as necessary. They are good to work with through new ideas and implementation.

Hoping that future versions from Clicksoftware, allow for us to continue to house onsite rather than in the cloud. We haven't yet upgraded to the cloud due to functionality loss that we would sustain.

We have been able to see an increase in productivity, as well as in reporting across the board for our Field service departments.

Click is a breath of fresh air. They are nimble like a startup, have the most incredible management team that is willing to roll up their sleeves and jump in the deal to help get it done.

The only con that I can see at this time are we move so fast, marketing sometimes has trouble keeping up. This is not a knock on them, but more of a testament as to how fast we are adding incredible capabilities to our already leading product.

Frequently operates with limited resources

The features of this program are built to help you do the job expeditiously. It is seamless, and that is consistent through the product.

Nothing really. I enjoyed every aspect, and while I have some preferences such as shift management, there was nothing I didn’t like.

Helping me to forecast, and schedule employers to cover the necessary volume.

Most helpful thing, its easier to send the jobs through to the field agents.

Well, sometimes there are loading issues and slow due to the data

Sending jobs to agents, locating them on the maps within click software.

for me it was the first time i ever had to use a software like this so I don’t have much to go off of based on other softwares. But there isn’t much i don’t like about this it’s slick

The one thing i don’t like about this software is the layout of everything. it was kind of hard to learn at first.

i work in retail and it just makes my job easier when it comes to things

It's a good, simple service to use. It's not complicated at all I think more companies should use this service just based on simplicity. Too many other products complicate things

I wish it would be more updated. Working on ClickSoftware can be time consuming because it's not the newest software. People want quick and easy but this is only easy. It should be quick.

The business benefit is that it's easy for users to learn how to use it

The design is one of my favorite overall aspects of ClickSoftware. We are able to meet many of our objectives using this software.

I think there should be more customer support in different languages. For example some of my coworkers communicate primarily in Spanish. I think they would appreciate receiving customer service help in their primary language.

This software helped us increase overall productivity which in turn was a great way to get employees more motivated. Less effort is required to yield more of an outcome when using this product.

Ease of use and the support of the Cick staff.

Using only the Gantt chart you can't determine who the Primary Engineer is. You have to view the search results.

Visibility of jobs Tech's are assigned to. Reduced mileage.

The best part is route optimisation where the dispatchers are given real time traffic updates and optimal route.

We have not come something like that so far,as it provides with the best ways for tracking and dispatching in the sales field.

The outstanding software to track and manage field service dispatch software

Able to track the dispatchers ,provide the optimised route to them with high efficiency and accuracy in real time.

Excellent EMR and timesaver. Excellent design and ease of use. Would recommend to any office or healthcare business.

None. Enjoyed the ease of use and ability

Excellent EMR and timesaver. Excellent design and ease of use

The platform is quite convenient and benefits me a lot.

We need to spend time learning something from this platform.

I highly recommend the software to others.

The platform helps me learn a lot when using it. So we could easily understand what others are discussing.