I reviewed G2 feedback on Salesforce Field Service and found consistent praise for its effective connection of field operations to CRM data. Reviewers often highlight accurate scheduling, asset tracking, and real-time updates from technicians. Salesforce Field Service suits organizations that want a unified service workflow tied directly to customer records.

When I examined Jobber’s G2 reviews, I noticed that many users appreciate its simplicity in managing jobs, invoices, and customer communication. Reviewers frequently mention easy scheduling, clean mobile workflows, and quick payment processing. Jobber is a strong fit for small service businesses seeking an organized and approachable FSM platform.

My assessment of Connecteam, based on G2 review insights, revealed that teams value its mobile-first approach to managing field staff. Reviewers often reference time tracking, task assignments, and structured communication tools. Connecteam works well for companies with large, distributed teams that need clear, centralized oversight.

I reviewed Field Nation G2 feedback and saw frequent recognition for its contractor-matching capabilities. Reviewers point to reliable technician sourcing, clear work order coordination, and performance insights. Field Nation is ideal for companies that rely heavily on independent field technicians.

My review of G2 feedback on Jotform revealed a clear appreciation for its customizable forms, which are used in field documentation. Users often note how easily technicians capture signatures, photos, inspection details, and job notes. Jotform suits teams that want flexible forms supporting consistent data collection in the field.

I analyzed Housecall Pro’s G2 review data and found that users appreciate how smoothly it manages the full job lifecycle. Reviewers often mention automated reminders, fast scheduling, and easy invoicing. Housecall Pro is designed for residential service providers who want an end-to-end operational tool.

I assessed ServiceTitan through G2 insights and found strong user praise for its robust workflow structure. Reviewers highlight job costing, advanced reporting, and technician tools that support large service teams. ServiceTitan suits growing field organizations that require detailed operational control.

I examined ServiceNow FSM across G2 reviews and found consistent recognition for its enterprise-level workflows. Users note automated dispatching, asset tracking, and strong alignment with the larger ServiceNow ecosystem. This platform benefits companies that run complex, cross-department service operations.

SAP Field Service Management (FSM) is a cloud-native, mobile-first solution that optimizes the end-to-end service process, from receiving a customer request to final invoicing. It transforms reactive repairs into proactive service engagements, ensuring operational excellence in the field. Powered by AI, FSM intelligently schedules the right technician with the correct skills and parts inventory, maximizing first-time fix rates and asset uptime. It features extensive mobile capabilities for technicians, including offline access to work orders, parts lists, and documentation. Seamlessly integrating with SAP's ERP core, FSM connects real-time service execution data directly to inventory, billing, and warranty processes, accelerating cash flow and boosting customer satisfaction.

XOi is a data-driven field service enablement solution that helps field service businesses digitize jobsite workflows, centralize asset intelligence, and connect the field to the office with real-time insights. Built for commercial and residential service providers, XOi supports contractors, technicians, manufacturers (OEMs), distributors, and asset owners by creating a shared, intelligent ecosystem centered around the asset. XOi equips teams to document service events, complete guided workflows, streamline communication, and generate insights from jobsite data—resulting in faster service, fewer callbacks, and greater transparency across every touchpoint. Technicians use XOi on the jobsite to access and contribute to a centralized knowledge base, capture visual documentation, and complete workflows that ensure consistency and compliance. Office teams benefit from real-time visibility into field activity, structured service history, and integrated communication between departments and stakeholders. Sales teams leverage XOi’s asset intelligence to power accurate quoting, site surveys, and long-term capital planning, turning jobsite data into strategic business advantage. XOi is ideal for field service organizations looking to: - Modernize technician workflows and eliminate paper-based processes - Capture and centralize asset data, documentation, and service history - Improve jobsite visibility for operations, sales, and management teams - Enable faster onboarding and upskilling through knowledge base access and live support - Support capital planning and proactive service strategies with Smart Reports and asset intelligence Key features include: - Guided workflows that standardize service delivery and reduce variability across teams - Optical Character Recognition (OCR) for instant dataplate capture and asset identification - Smart Reports that support sales and capital planning with enriched asset data - Shared knowledge base and service history that eliminate knowledge silos and improve first-time fix rates - Insights dashboards for real-time job, technician, and asset performance analytics XOi enables smarter decisions, faster service, and stronger collaboration across the entire field service ecosystem.

FieldPulse is an all-in-one business management solution specifically designed for field service teams. This software provides a comprehensive platform that assists users in managing various aspects of their operations, from scheduling and dispatching to customer relationship management (CRM) and financial documentation. By integrating essential functionalities into a single solution, FieldPulse aims to streamline workflows and enhance productivity for business owners, administrators, and technicians alike. The target audience for FieldPulse includes a diverse range of field service businesses, such as plumbing, electrical, HVAC, septic, glass repair, and garage door companies. These organizations often face challenges related to administrative tasks, team communication, and customer service. FieldPulse addresses these pain points by offering tools that simplify scheduling, manage estimates and invoices, and facilitate effective communication with customers. The software is particularly beneficial for companies seeking to improve their operational efficiency and enhance the overall customer experience. FieldPulse stands out in the market with its robust feature set, which includes not only standard field service management (FSM) capabilities but also advanced tools that cater to the needs of growing businesses. Key features such as a flat-rate pricebook, lead management, and inventory management empower users to make informed decisions and optimize their resources. Additionally, advanced reporting functionalities provide insights into business performance, enabling users to track key metrics and identify areas for improvement. The software's user-friendly interface ensures that even those with limited technical expertise can navigate the system with ease. However, its advanced features make it suitable for companies of any size that are looking to scale their operations. FieldPulse also offers customer management tools, timesheet tracking, booking portals, and franchise management capabilities, making it a versatile solution for various business models. By consolidating these functionalities into one platform, FieldPulse helps businesses reduce administrative burdens, enhance team collaboration, and ultimately drive growth.

I analyzed G2 insights for Fieldcode and saw repeated mention of its automation and sustainability-driven metrics. Reviewers value efficient dispatching, operational visibility, and tools that help reduce service-related waste. Fieldcode works well for organizations that prioritize both operational performance and environmental commitments.

ServiceMax, a PTC technology, maximizes the lifecycle and value of critical assets and machines. ServiceMax keeps the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax mobile apps and cloud-based software provide a complete view of assets to field service teams. ServiceMax customers can optimize service operations by better managing the complexities of service, support faster growth, and run more profitable, outcome-centric businesses.

Zuper is the most adaptable and intelligent field service management (FSM) solution that helps service businesses automate scheduling, dispatching, mobile workforce operations, and customer communications. Designed for mid-market and enterprise organizations, such as Roofing, HVAC, Plumbing, Electrical, and other field service companies—Zuper transforms technology into a competitive advantage. With Zuper’s unrivalled technology, organizations can empower field teams, delight customers and grow their businesses, transforming their teams into Zuper heroes. Key features: Intelligent Scheduling & Dispatching Automate scheduling and routing by matching jobs to the right technician based on skills, availability, territory and proximity, and generate efficient recurring routes to save travel time and fuel. Mobile App with Offline Mode Empower technicians with a user-friendly iOS/Android interface for job details, service history, checklists and customer data—even without connectivity—so they have everything they need onsite. Customer Portal & Real-Time Updates Offer end users a self-serve portal for service requests, quote approvals, job tracking, online payments and automated ETAs/notifications to keep customers informed at every step. No-Code Workflows & Automation Empower operations teams to build end-to-end workflows for scheduling, invoicing, contract renewals and notifications via drag-and-drop logic, reducing manual effort and errors. Analytics & Reporting Turn operational data into actionable insights with customizable dashboards and reports on workforce productivity, service performance and revenue trends, accelerating business growth through upsell opportunities and instant payments. Scalable Integrations Connect to 60+ best-in-class applications—such as HubSpot, QuickBooks, Zendesk and Sage—via prebuilt connectors and open APIs to maintain a unified, extensible technology stack.

GoSpotCheck by FORM is an industry-leading field execution app that guides, tracks, and improves performance in real time. Our easy-to-use mobile solution unleashes the power of field teams to drive market execution with dynamic task management, cutting-edge image recognition, photo reporting, field team communications, and advanced reporting – all within one easy-to-use platform. Guide teams, improve execution, and drive sales while creating a shared view of the field that helps leaders make better decisions, faster.