ClickSoftware Reviews & Product Details


What is ClickSoftware?

ClickSoftware is defining field service engagement, empowering the world's most demanding, customer-centric organizations to optimize the full potential of every service interaction. With ClickSoftware, field service becomes the new competitive lever to drive differentiation and business value. The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and the knowledge gained from a global community of best practices. Exclusively focused on field service since creating the market, ClickSoftware has managed billions of service engagements and is relied upon by nearly a million field service professionals every day. The company is the recognized market and technology leader by analyst firms including Gartner, Forrester and IDC. And, Click is the field service solution of choice for Salesforce, SAP and top systems integrators. More than 350 global enterprises across 20+ industries tap into ClickSoftware for the world's smartest thinking in field service. ClickSoftware. The field service leader.

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ClickSoftware Profile Details

ClickSoftware Profile Details

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Languages Supported
English, French, German, Hindi, Italian, Portuguese, Russian, Spanish
Vendor
ClickSoftware
Description
Provider of mobile workforce management, service optimization and mobility solutions.
Company Website
Year Founded
1985
HQ Location
Burlington, MA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
792
Twitter
@ClickSoftware
Twitter Followers
4,229
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Companies Using ClickSoftware

Xerox
Hewlett-Packard
CenturyLink
Vodafone
Best Buy
Lowes
PepsiCo
Ericsson
DIRECTV
Kodak
Caterpillar
Philips

ClickSoftware Reviews

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1-50 of 74 total ClickSoftware reviews
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Director Of Administration
Telecommunications
Small-Business
(11-50 employees)
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" With clicksoftware increase my productivity by 35%"

What do you like best?

Now I am more productive than before thanks to clicksoftware that relieves me a little more work, it helps me to gain time, the interactions with the client have improved a lot and that makes me happy. Sometimes the simple rather than the complicated is better and this software makes the complicated simpler, which with other software I could not do

What do you dislike?

The technical support of clicksoftware takes to answer the emails and even more in solving the problems of connectivity software more database

Recommendations to others considering the product:

Have patience to the support because they take a long time to respond via email, so it is preferable to call them and use the online chat, otherwise it will be a matter of waiting for days for a solution

What problems are you solving with the product? What benefits have you realized?

In the past we sought to interact with the client much more to increase our portfolio of satisfied customers and of course improve communications, with this software we achieved it and therefore that makes us very happy. Apart from that, I and the organization increase productivity in a short time and that is reflected in the number of clients that we now have assets

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customer service assistant
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"An excellent software for providing solutions for field sevices"

What do you like best?

It is a great platform that has made the work easier and simpler. The interaction with the customers has become way more easier and comfortable due they feel more happier and contented. This has lead us to get loyal users with great feedback and improved sales.

What do you dislike?

I don't find any issue and problem with this tool so i like it a lot.

Recommendations to others considering the product:

I love the fact it builds up the communication between the company and the customers which leads to betterment and progress of the company. It is very easy to use as the features are very easy to understand and implement as well. Saves your time and works fast. Thus a must try for all.

What problems are you solving with the product? What benefits have you realized?

I think the best part is that you consult to the support by call. In this way your problem will be solved instantly and quickly rather rather by email. It is great in workforce management tool that organizes your work and helps you in making better analyses and strategies for your company.

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Marketing Manager
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"An excellent solution provider for all sort of businesses."

What do you like best?

The best thing I like about it is that it has increased the communication with the users which allows you to give them satisfaction fully and also keep them happy. Thus they become your loyal customers which is great. It simplifies your work and gets you rid of the complications which is amazing thus helps you in provision of field services and workforce.

What do you dislike?

The support of the platform takes time to answer you back which is time taking.

Recommendations to others considering the product:

This helps in managing the tasks specially on the field which is great and relieves you from stress. the installation is good with ease in setup too. the features are easy to interpret and apply as well so it is accessible and flexible. The working is quick so it saves your time.

What problems are you solving with the product? What benefits have you realized?

This software has definitely increase the communication and interaction with the customers that has lead to more sales this time. It helps you in building structuring of the company which is great and saves you from headache thus make it effective.

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Relationship Manager
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"A Field Service Management Software. "

What do you like best?

It is easy to track various workers or items remotely and this improves on compliance.

The support team of ClickSoftware is quick to respond to questions asked by the users.

Again, ClickSoftware has a well designed and therefore, someone can conduct significant tasks and changes.

Lastly, the application helps in time management, na dmakes complex and things that seem impossible easy.

What do you dislike?

The vendor should think of including VPN connectivity so as it can access different internal resources of a company.

Eventually, the software is quite helpful entirely.

Recommendations to others considering the product:

I would advocate the use of this application in your company.

The software combines different roles in a different localities.

Therefore, manage the tasks on the field using ClickSoftware.

What problems are you solving with the product? What benefits have you realized?

Structuring of stuffs is something that had challenged us for long.

Not until the time we obtained this product, and we were able to manage our workforce and different resources that are on the field.

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Kevin James
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"A good toll for enhancing your productivity"

What do you like best?

It is a cool software that spares you from work and enhances your productivity more. Being effective and efficient, it helps you access with the time thus makes you more involved with your clients and giving them satisfaction. It is very easy and very comprehensible. It gives you better analyses of any kind of field service which is great in business.

What do you dislike?

I love this application a lot as it has solved most of my concerns so no problem with it.

Recommendations to others considering the product:

It is an excellent software that helps you in making better strategies by giving you good analyses. Its installation is uncomplex as well as setup. Very easy to use and accessible. Although its has a late chat service that responds late but it does replies and helps you where needed. The executions of gadgets is amazing which truly lives up to your expectations and interest. That is why i recommend it to you.

What problems are you solving with the product? What benefits have you realized?

before this platform, we had to interact personally with our users and customers a lot, which lead to a lot of time wastage and also customers had complaints all the time. Now after its usage, we had reached better communication with the, we have also solved their issues. If they have got any issues, they can contact us asap and we help them instantly. It has led us to have better marketing strategy and also gain good market reputation.

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PHP developer
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"An effective tool with strong customer serice providing solitions."

What do you like best?

It is an great field service that helps you by giving solutions of the problems in any size of the business area. They have all the options, you can contact them via email, call or even can have a chat with them. It is opened 24/7 and it reaches to you instantly.

What do you dislike?

A better chat type system is needed which can take this company to another level.

Recommendations to others considering the product:

It is an effective tool that helps you in all you matter regarding your business. Provides solutions with good strategies and analytics. It is better if you go for call and chat rather than email beacause it takes the longer time. Apart from that it is user friendly.

What problems are you solving with the product? What benefits have you realized?

It is very handy,, as it keeps everything at one place and it makes itself very useful for that. you don't have to open multiple programs . The navigation is fine for use.

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"Bueno en productividad"

What do you like best?

Es un software genial que le ahorra trabajo y mejora más su productividad. Al ser efectivo y eficiente, le ayuda a acceder con el tiempo, por lo tanto, lo hace más involucrado con sus clientes y brindándoles satisfacción. Es muy fácil y muy comprensible. mejores análisis de cualquier tipo de servicio de campo que sea excelente en los negocios.

What do you dislike?

Me encanta la aplicación y que ha resuelto la mayoría de mis preocupaciones, así que no hay problema con ella.

What problems are you solving with the product? What benefits have you realized?

Antes de la plataforma, teníamos que interactuar personalmente con nuestros usuarios y clientes, lo que generaba una gran pérdida de tiempo y, además, los clientes tenían quejas todo el tiempo. Ahora, después de su uso, habíamos alcanzado una mejor comunicación con el, también hemos resuelto sus problemas. Si tienen algún problema, pueden contactarnos lo antes posible y les ayudaremos al instante. Nos ha llevado a tener una mejor estrategia de marketing y también a obtener una buena reputación en el mercado.

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Medical Biller
Hospital & Health Care
Small-Business
(11-50 employees)
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"User-friendly "

What do you like best?

This software has the best tracking when it comes down to doing more than one task. I really love that the software is upgrading their feature to make the work more efficient.

What do you dislike?

The connectivity is very slow and only requires VPN and no internet connection. In addition, your computer has to have Silverlight which is complex to setup or download.

Recommendations to others considering the product:

Make sure that this product is right for the facility. We have different providers under the same tax id and very useful to follow up on our accounts in a timely manner.

What problems are you solving with the product? What benefits have you realized?

Working in an healthcare insurance billing facility we selected this product for tracking accounts and assistance. The problem was what was timely filing for our claims and we have over 1000 accounts to track on.

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Enterprise
(1001-5000 employees)
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"AWESOME"

What do you like best?

This software has helped fundamentally change our small business! It has allowed us to be more efficient as a team and effective as a hospitality service provider. I most enjoy the ability to plan and schedule company actions far ahead of time, track in real time, and report on any job function afterward with details that I can customize to best fit our team's needs. The user-friendly interface allows quick manipulation that saves me extremely valuable time.

What do you dislike?

The only con would be lack of a more 'real time' messaging option for communicating with workers in the field. The current messaging feature is extremely handy, but a faster 'chat' type function (think facebook messenger, or mightytext) would take this software over the moon for my company.

Recommendations to others considering the product:

yes

What problems are you solving with the product? What benefits have you realized?

Click has allowed us to tailor a software system to the needs of our company. We have dramatically reduced our direct labor costs, which is far and away our number one expenditure. The ability to track and report on anything from job details to vehicle mileage and locations has completely changed our business, and will continue to do so as we grow and evolve as a company.

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Enterprise
(1001-5000 employees)
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"Great overall experience. Is a good product, solid roadmap and excellent support team"

What do you like best?

ClickSoftware is a great product. Wide varieaty of out of the box features, and very configurable.

It has a solid roadmap. The new version (Edge) is a major upgrade and it solves some of the main disadvantages the product had.

The ClickSoftware support team is excellent.

What do you dislike?

In current version (8.3) the technology used in ClickSchedule is not optimal. It has Silverlight, so you have to use Internet Explorer to use ClickSchedule. Besides, Silverlight is an outdated solution.

This is already addressed in the newer version, but we are in the middle of the migration project

Recommendations to others considering the product:

Do your own research. Be careful to select the implementor, as the implementation process is very important for the rest of the project.

Don't use customizations! Although ClickSoftware is a flexible producto, try to use only out of the box features and don't use customizations. We are currently in the middle of a migration project, and now we have to get rid of all of the custiomizations we made in the past.

We prefer to work directly with ClickSoftware Professional Services as an advisor. Having their direct opinion is very important for quality assesment

What problems are you solving with the product? What benefits have you realized?

We are an Insurance Company, and we selected ClickSoftware for Roadside assistance.

The problem we had was that we didn't know where our technicians were, or whethere they were available or not. We didn't have any visibility, and we didn't have any optimization neither. All of our assignments were manual.

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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"StreetSmart for truck driver purposes"

What do you like best?

Experience with StreetSmart has been excellent. Communicating with our drivers as well as seeing their location has been made extremely easy. The ease of use is very convenient, as well as the personnel made available to help the drivers understand the application use.Click is a breath of fresh air. They are nimble like a startup, have the most incredible management team that is willing to roll up their sleeves and jump in the deal to help get it done.

What do you dislike?

Selecting date ranges gives too many warnings about what the date range can be (i.e. you change date A it warns you DATE RANGE CANNOT exceed X before you finish changing date B) It is mildly frustrating to very frustrating when you need to review certain dates.When submitting a review here related to Clicksoftware, I was asked by a Glassdoor interstitial popup to submit my review on the Francisco Partners Glassdoor page. One wonders what Francisco Partners is trying to hide.

Recommendations to others considering the product:

This software is so easy to use. HIGHLY RECOMMEND!!!

What problems are you solving with the product? What benefits have you realized?

The problems of expenses and structuring of the staff were solved without any kind of problem with the Click Sfotware program. It get to accelerate certain steps and increase the speed to perform some tasks. I can see at this time are we move so fast, marketing sometimes has trouble keeping up. This is not a knock on them, but more of a testament as to how fast we are adding incredible capabilities to our already leading product.

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Senior Executive
Telecommunications
Enterprise
(10,001+ employees)
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"Best for Field Engineers!! "

What do you like best?

I'm enabler and have tested this application for our Vodafone Field engineers.

It is very nice and easy to track all day tasks remotely.

Best tracker and ease of use are the best features which I have seen.

Click team is very supportive and provides upgrade frequently.

What do you dislike?

Requires VPN connectivity as it is accessing internal resources of organization.

VPN is quite painful if it is not working then app wont work on normal internet. this is quite dependency and user has to end up with no solution sometimes.

Lagging sometimes while connecting

Recommendations to others considering the product:

I WOULD RECOMMEND THIS SOFTWARE TO ONE AND ALL WHO WANTS BEST TRACKING OF DAILY BAU TASKS. HIGHLY RECOMMEND!!!

What problems are you solving with the product? What benefits have you realized?

Field engineers from all location can access their tasks remotely and efficiency increased drastically.

Now we are able to get full visibility on daily tasks and easily manage.

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UC
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"Definitely a recommended program."

What do you like best?

Click has a sales first focus that makes this 22+ year sales veteran excited to begin my day, every day. Not to mention, we have the best product in the market and the analysts agree. All the traditional bureaucracy and minutia of large companies does not exist here. If you need something, all you have to do is ask. Everyone is willing to help, including the CEO.

What do you dislike?

The only con that I can see at this time are we move so fast, marketing sometimes has trouble keeping up. This is not a knock on them, but more of a testament as to how fast we are adding incredible capabilities to our already leading product.

What problems are you solving with the product? What benefits have you realized?

They pay their talent well, so if you are a producer, you can make money here. It's an incredibly exciting time to be at Click. With the new leadership and focus on Customer Success, we are at a tipping point and we are poised for explosive growth. I am excited to a part of this incredible company.

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Profesional Proyectos
Telecommunications
Enterprise
(1001-5000 employees)
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Verified Current User
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"Very good product and excelent service"

What do you like best?

The product is very well designed, you can do a lot using just the configuration front-end application. Besides the professional service stuff really try to meet the goals of the company.

What do you dislike?

The lack of support in spanish is something that need to be improved. The performances of devices is something that need to check carefully prior any purchase.

Recommendations to others considering the product:

At the beginning of the project ask for prototypes of ClickMobile application forms. There are many details that are really hard to understand just reading the designed documents provided by Click. Also pay attention to the performance of devices and assure that those really meet your expectations.

What problems are you solving with the product? What benefits have you realized?

We integrated several legacy CRM systems, now all the tasks that need to be attended in the field are using the Clicksoftware. Now we have a centralize software that help us to focus on field productivity.

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Small-Business
(11-50 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Great worked program"

What do you like best?

I think the best program of human resources management for the ease of dealing with data and simplicity of use. It allows managers to optimize resources, reduce overtime and downtime and, in parallel, increase the productivity of the organization and the strategic planning of resources.

What do you dislike?

The worst thing is that sometimes the system may fail and hang, or go slow, or present some errors when transcribing some important data. These are details that can be improved over time.

Recommendations to others considering the product:

I would optimize more routes at street level, minimizing the time between trips would be better. It would also combine more tasks in the same environment and integrate all monitoring systems. It is possible to improve the processing of thousands of calls and reprogram them based on their importance. I would implement the integration with mobile devices.

What problems are you solving with the product? What benefits have you realized?

The problems of expenses and structuring of the staff were solved without any kind of problem with the Click Sfotware program. It get to accelerate certain steps and increase the speed to perform some tasks.

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PMO di ACEA ATO2
Utilities
Mid-Market
(501-1000 employees)
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"The way to optimize the workforce"

What do you like best?

A key aspect is the ability to handle variations in real time. All the best schedules must confront reality and the inevitable surprises that this hides.

By using ClickSoftware you can review its business model while managing scale and a large number of technicians moving the workforce towards the areas or tipolgie more important or strategic intervention.

What do you dislike?

At the moment the schedule of time travel is not dynamically updated with traffic infos: this is an important aspect in the big cities and the scheduling algorithm must also take into account the availability of the single technical materials

What problems are you solving with the product? What benefits have you realized?

It 'was possible to introduce the single operator, reducing the time of intervention, fearlessly face the new KPI introduced by national legislation and initiate a timely monitoring of all activity for better management of operational operating costs

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Manager
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"Software for optimization work."

What do you like best?

Thanks to this software that relieves me a little more work, it helps me to gain time. Clicksoftware has the best tracking to doing more than one task. I most enjoy the ability to plan and schedule company actions far ahead of time, track in real time, and report on any job function afterward with details that I can customize.

What do you dislike?

Lack of a more 'real time' messaging option for communicating with workers in the field.

Recommendations to others considering the product:

Pretty good product, but not the best.

What problems are you solving with the product? What benefits have you realized?

Now we are able to get full visibility on daily tasks and manage.

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mechanical engineer
Enterprise
(1001-5000 employees)
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"ClickSoftware"

What do you like best?

I like this product because it helps me buy time and this software makes the complicated thing simpler, than with other software I could not do. It is very easy to use because of its good interface

What do you dislike?

it is very good in its entirety the only inconvenient connectivity is very slow

Recommendations to others considering the product:

this program has worked for me in all the senses, that's why I recommend it. I adapt to the organization quickly because of its ease of deployment

What problems are you solving with the product? What benefits have you realized?

This software is very easy to use so I recommend it totally.

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Administrator
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"ClickSoftware changes the way things work"

What do you like best?

ClickSoftware is a very helpful program in the field of marketing and sales. We use it everyday to make our jobs easier. This form of technology is incredibly beneficial in generating solid data.

What do you dislike?

The least helpful function of ClickSoftware is the interface. There are some factors that are difficult to use and take some additional time

Recommendations to others considering the product:

Give it a shot! It has greatly benefited our company.

What problems are you solving with the product? What benefits have you realized?

ClickSoftware had increased productivity and assisted in the ultimate goal of generating sales leads and creating an ease of marketing

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Manager
Small-Business
(2-10 employees)
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"Using this software"

What do you like best?

It is very helpful in learning and helping out with all paper work on a daily basics

What do you dislike?

It does have a few glitches and some of the things you try to search are hard to find

Recommendations to others considering the product:

It is a great program to have and help our tremendously

What problems are you solving with the product? What benefits have you realized?

I have solved a lot of problems that we have in our workplace with our money and paperwork the beifita of the is software is actually pretty legit it helps alot more than you would realize

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AC
Enterprise
(5001-10,000 employees)
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"Application Manager"

What do you like best?

I like the integrated solution for out of the box configuration.

What do you dislike?

Customizations or a propensity to customize configuration just because a customer says they have unique needs. There is enough OOTB config items in the software suite that ClickSoftware should be able to push back on clients with pride in their products. Click used customization to gain insight into add ons and standardizing the product but clients with customizations are left with the custom components and this ties their hands and willingness as clients to upgrade on ClickSoftware's internal desired schedule to move clients to version 9 or whatever it is called now.

Recommendations to others considering the product:

Be aware of Click's own desire to maintain their relationship with you as a customer based on when you signed your agreement and pricing with them. Company direction at Click will change several times and their tone with you or their desire to help you with external vs internal solutions along with it. An example is the Cloud being an enabler for your business 4 years back and that it will not handcuff you or hinder you for years to come and all existing external APIs can be sorted through and supported. Well now that they have expanded their offering of applications and add-ons, and though the technology for web APIs is industry standard, you'll find their tone and solution is always one of an internal product solution and the cloud is being used as a vehicle to sell products (with customizations tying you down where business needs aren't met) rather than deliver what the customer might want i.e. a generic web service. Additionally accounts are mishandled and shift hands several times and it is even worse when dealing with support cases that remain open for months without resolution. There's no idea of SLAs for time to resolve, just someone sitting in India for Sev1 ticket to say "we answered in five minutes". This is really unfortunate as we felt we were moving forward with Click. The product is great in terms of end to end solutions for mobile workforce solution delivery and their integrations. Optimization is also a key benefit that is seeing material gains in how we run and reassess our operation.

What problems are you solving with the product? What benefits have you realized?

Resource Planning, Daily Scheduling Deployments, Workload Optimization and Reassessment, Mobile timesheets, and payroll and billing integations as well as Data feeds into BI tools.

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"Ganancias"

What do you like best?

Ahora somos mas productivos que antes gracias a Clicksoftware que nos quita un poco más de trabajo, ayuda a ganar tiempo, las interacciones con el cliente han mejorado mucho. Este software hace que lo complicado sea más simple, que con otro software no podría hacer.

What do you dislike?

El soporte técnico de clicksoftware resulta algo lento a la hora de resolver pero por lo demás todo funciona perfectamente.

What problems are you solving with the product? What benefits have you realized?

Intentamos interactuar con el cliente más para aumentar la cartera de clientes satisfechos y, mejorar las comunicaciones, con este software lo logramos y, eso es fantastico. Aparte aumentamos la productividad en poco tiempo y se refleja en la cantidad de clientes que ahora tenemos.

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EA
Mid-Market
(501-1000 employees)
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"The product offers a wide variety of scheduling functions."

What do you like best?

The scheduling capabilities of ClickSchedule is unmatched. ClickMobile is easy to deploy and maintain. The product is easy to integrate with and in context to other workforce management solutions simple to implement

What do you dislike?

Remote support can sometimes be challenging. There is no direct access to technical support from a customer perspective. Customers need to work through a partner. The other problem is product updates are not communicated that well. I did register on the ClickSoftware customer portal and will see if that make

Recommendations to others considering the product:

The choice of implementation partner is critical. Make sure during the vendor evaluation process that the implementation partner has the necessary ClickSoftware skills to implement the solution.

What problems are you solving with the product? What benefits have you realized?

Automated dispatch solves a productivity and response time problem in our business. The service levels to our customers are improving all the time.

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UT
Enterprise
(10,001+ employees)
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"Click software"

What do you like best?

The software is extremely helpful when you are working with a field based workforce. For the most part, it is simple and easy to use but also allows for customization.

What do you dislike?

The initial set up and launch does require some support from either Click or others in order to get the most out of the tool and limit future rework.

Recommendations to others considering the product:

Before making the commitment to purchase, be sure you spend time talking to others that have implemented the software.

What problems are you solving with the product? What benefits have you realized?

We are delivering a unique product what requires us to adhere to specific appointment times. While this is not the most common application of the software, it does allow us to utilize this for our specific needs. Click does help us be as productive as possible under our parameters.

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EI
Enterprise
(10,001+ employees)
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"Disappointing"

What do you like best?

A good concept and provides a good workforce management solution.

What do you dislike?

We implemented ClickSoftware in our company to try and improve the way we manage our field engineers.

We found that communication and willingness to resolve issues from Click was extremely poor.

Click personnel and technicians constantly provided incorrect information or blamed our system for the calendar not working as we requested it to.

When we ask on resolution on key issues the advise is usually to use a complicated work around rather than a workable solution. otherwise we would need an expensive a software change request.

Recommendations to others considering the product:

before you go ahead make sure their base version matches your business needs exactly.

ask for detailed end to end demo of their product. get it witnessed by teams on the ground who will actually use it.

if they promise a resolution get it in writing, and get them to give you a detailed workable explanation of the resolution because chances are the resolution they provide will probably be useless.

What problems are you solving with the product? What benefits have you realized?

workforce management.

ability to manage a large amount of schedules.

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Sales And Marketing Specialist
Oil & Energy
Enterprise
(5001-10,000 employees)
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"Helps with organizing field workers ; but very expensive."

What do you like best?

I like how we are able to distribute different tasks into diiferent resource pools. 20,000 tasks in 100 resource places , based on location , experience , and skill.

What do you dislike?

Licensing can easily become very expensive and this is a difficult hurdle for new companies just adopting this software.

What problems are you solving with the product? What benefits have you realized?

Click has helped us better manage and distribute our resource , schedule deployments of field staffs , has helped with better optimizing our workload , payroll and integration of billing system into our business intelligence program.

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Cashier and Photo Specialist
Retail
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"Click Support"

What do you like best?

Click Support is simple to use and helps me so much with my everyday tasks at work. I would not be able to do IT work without Click Support.

What do you dislike?

I dislike that sometimes it runs very slow, but that comes with most software programs.

What problems are you solving with the product? What benefits have you realized?

It helps me fix errors and do troubleshooting. I noticed it really saves me time and I don't have to call tech support.

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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Click software review"

What do you like best?

I have used click for WFM processes for my client and it has been really helpful for field agents and work scheduling.

What do you dislike?

It's very slow and takes a lot of time to process. This takes a toll on the agents

What problems are you solving with the product? What benefits have you realized?

We were able to assign field technicians really easy. Also you can check the scheduling time of an agent whether he is actually free at that time of the day

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Secretario administrativo
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"Clicksoftware revision"

What do you like best?

el programa te ofrece una solida administración de tu personal y de tus recursos sin importar si eres una gran o pequeña empresa.

What do you dislike?

Hasta los momentos no presenta ningun problema

Recommendations to others considering the product:

Que lo utilice por que es miy confiable.

What problems are you solving with the product? What benefits have you realized?

El programa cubre tus necesidades a la hora de la elección de tu personal altamente calificado para todo lo referente a tu empresa.

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U
Small-Business
(11-50 employees)
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"Good product and easy to use"

What do you like best?

This product is user friendly and easy to use. Can easily be taught to staff and is flexible. We have tried other products in the past and this product seems to be the best one the we have found so far.

What do you dislike?

There are a few quirks in the product that we have encountered along the way. There were some issues with the data saving.

Recommendations to others considering the product:

It is a great product and easy to use. It is great for performance measurement and has helped solve many of our client issues.

What problems are you solving with the product? What benefits have you realized?

This question does not really apply for us thus far. But it has improved with contract management

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gwek
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"Excellent environment"

What do you like best?

I have used this software in my office and find it's versatility to be astounding. The layout makes both programs easy to use and has increased my productivity.

Would absolutely recommend!

What do you dislike?

Some aspects of promotional emails I find to be repetitive or unnecessary, but I just unsubscribed to them.

What problems are you solving with the product? What benefits have you realized?

ClickSoftware has made me more productive with interactions of clients.

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C
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"Helps me get get or"

What do you like best?

It keeps me organized and I have in showed co

Workers of mine is like to be organized.

What do you dislike?

I wish there was an app so I can take home with me and work from home and not have to do it on the laptop .

Recommendations to others considering the product:

Give it a go , you will take a minute to understand it but will be able to keep your life organized.

What problems are you solving with the product? What benefits have you realized?

Helps with my scheduling and with adding paper work and other team jobs being organized . Most people like other sites but they are too expensive.

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UC
Enterprise
(5001-10,000 employees)
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"Click software review"

What do you like best?

It is a great tool for workforce management and it is very user for scheduling task and managing assignments for the business.

What do you dislike?

There is nothing I dislike particularly about this product except needs a significant investment to implement it successfully.

Recommendations to others considering the product:

It is very useful for the organization in planning and adjusting to the service that business changes in demand

What problems are you solving with the product? What benefits have you realized?

We are using this for mobile customizing mobile work force management and schedule calls. It is very useful for the organization in planning and adjusting to the service that business changes in demand.

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AC
Enterprise
(5001-10,000 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"ClickSoftware "

What do you like best?

We love the functionality that we are able to build on our side. So many good out of the box products, but absolutely love that we can customize as necessary. They are good to work with through new ideas and implementation.

What do you dislike?

Hoping that future versions from Clicksoftware, allow for us to continue to house onsite rather than in the cloud. We haven't yet upgraded to the cloud due to functionality loss that we would sustain.

What problems are you solving with the product? What benefits have you realized?

We have been able to see an increase in productivity, as well as in reporting across the board for our Field service departments.

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UF
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"Clicksoftware"

What do you like best?

Click is a breath of fresh air. They are nimble like a startup, have the most incredible management team that is willing to roll up their sleeves and jump in the deal to help get it done.

What do you dislike?

The only con that I can see at this time are we move so fast, marketing sometimes has trouble keeping up. This is not a knock on them, but more of a testament as to how fast we are adding incredible capabilities to our already leading product.

What problems are you solving with the product? What benefits have you realized?

Frequently operates with limited resources

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Program Aide
Non-Profit Organization Management
Small-Business
(11-50 employees)
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"Clicking for Convenience!"

What do you like best?

The features of this program are built to help you do the job expeditiously. It is seamless, and that is consistent through the product.

What do you dislike?

Nothing really. I enjoyed every aspect, and while I have some preferences such as shift management, there was nothing I didn’t like.

What problems are you solving with the product? What benefits have you realized?

Helping me to forecast, and schedule employers to cover the necessary volume.

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MS
Small-Business
(Myself Only)
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"Connects the gap between field and office users"

What do you like best?

Most helpful thing, its easier to send the jobs through to the field agents.

What do you dislike?

Well, sometimes there are loading issues and slow due to the data

What problems are you solving with the product? What benefits have you realized?

Sending jobs to agents, locating them on the maps within click software.

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U
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"My take on ClickSoftware. "

What do you like best?

for me it was the first time i ever had to use a software like this so I don’t have much to go off of based on other softwares. But there isn’t much i don’t like about this it’s slick

What do you dislike?

The one thing i don’t like about this software is the layout of everything. it was kind of hard to learn at first.

What problems are you solving with the product? What benefits have you realized?

i work in retail and it just makes my job easier when it comes to things

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U
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"Click software is.... ok"

What do you like best?

It's a good, simple service to use. It's not complicated at all I think more companies should use this service just based on simplicity. Too many other products complicate things

What do you dislike?

I wish it would be more updated. Working on ClickSoftware can be time consuming because it's not the newest software. People want quick and easy but this is only easy. It should be quick.

What problems are you solving with the product? What benefits have you realized?

The business benefit is that it's easy for users to learn how to use it

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UH
Enterprise
(10,001+ employees)
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"Awesome product that will revolutionize your company!"

What do you like best?

The design is one of my favorite overall aspects of ClickSoftware. We are able to meet many of our objectives using this software.

What do you dislike?

I think there should be more customer support in different languages. For example some of my coworkers communicate primarily in Spanish. I think they would appreciate receiving customer service help in their primary language.

What problems are you solving with the product? What benefits have you realized?

This software helped us increase overall productivity which in turn was a great way to get employees more motivated. Less effort is required to yield more of an outcome when using this product.

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WTI Project Dispatcher
Building Materials
Enterprise
(1001-5000 employees)
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"Easy to use; Click staff is always looking to help you be successful in using their software."

What do you like best?

Ease of use and the support of the Cick staff.

What do you dislike?

Using only the Gantt chart you can't determine who the Primary Engineer is. You have to view the search results.

What problems are you solving with the product? What benefits have you realized?

Visibility of jobs Tech's are assigned to. Reduced mileage.

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U
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"The perfect real time software for field service dispatch software"

What do you like best?

The best part is route optimisation where the dispatchers are given real time traffic updates and optimal route.

What do you dislike?

We have not come something like that so far,as it provides with the best ways for tracking and dispatching in the sales field.

Recommendations to others considering the product:

The outstanding software to track and manage field service dispatch software

What problems are you solving with the product? What benefits have you realized?

Able to track the dispatchers ,provide the optimised route to them with high efficiency and accuracy in real time.

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Registered Nurse Supervisor
Medical Practice
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"Excellent Ease of Use. Recommended!"

What do you like best?

Excellent EMR and timesaver. Excellent design and ease of use. Would recommend to any office or healthcare business.

What do you dislike?

None. Enjoyed the ease of use and ability

What problems are you solving with the product? What benefits have you realized?

Excellent EMR and timesaver. Excellent design and ease of use

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Graduate Student Researcher
Higher Education
Enterprise
(10,001+ employees)
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"Very useful software"

What do you like best?

The platform is quite convenient and benefits me a lot.

What do you dislike?

We need to spend time learning something from this platform.

Recommendations to others considering the product:

I highly recommend the software to others.

What problems are you solving with the product? What benefits have you realized?

The platform helps me learn a lot when using it. So we could easily understand what others are discussing.

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