ClickSoftware Reviews & Product Details

ClickSoftware Overview

What is ClickSoftware?

ClickSoftware is defining field service engagement, empowering the world's most demanding, customer-centric organizations to optimize the full potential of every service interaction. With ClickSoftware, field service becomes the new competitive lever to drive differentiation and business value. The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and the knowledge gained from a global community of best practices. Exclusively focused on field service since creating the market, ClickSoftware has managed billions of service engagements and is relied upon by nearly a million field service professionals every day. The company is the recognized market and technology leader by analyst firms including Gartner, Forrester and IDC. And, Click is the field service solution of choice for Salesforce, SAP and top systems integrators. More than 350 global enterprises across 20+ industries tap into ClickSoftware for the world's smartest thinking in field service. ClickSoftware. The field service leader.

ClickSoftware Details
Languages Supported
German, English, French, Hindi, Italian, Portuguese, Russian, Spanish
Product Description

ClickSoftware is a provider of field service and workforce management software and solutions for every size of field service business in any industry.

How do you position yourself against your competitors?

ClickSoftware has technology that outpaces the competition. Intelligent automation (our most powerful, unique differentiator) is deeply embedded in everything we do; allowing for optimized decisions and execution that will master every moment of the service chain:

With ClickSoftware, a new order emerges as service moments are brilliantly organized into a cohesive picture. Our solutions are available in the cloud or on premises, and our service technology experts can help you bridge software and process in a way that makes your people more empowered and efficient.


Seller Details
Seller
ClickSoftware
Company Website
Year Founded
1985
HQ Location
Burlington, MA
Twitter
@ClickSoftware
4,398 Twitter followers
LinkedIn® Page
www.linkedin.com
306 employees on LinkedIn®
Description

Provider of mobile workforce management, service optimization and mobility solutions.


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ClickSoftware Reviews

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customer service assistant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is a great platform that has made the work easier and simpler. The interaction with the customers has become way more easier and comfortable due they feel more happier and contented. This has lead us to get loyal users with great feedback and improved sales. Review collected by and hosted on G2.com.

What do you dislike?

I don't find any issue and problem with this tool so i like it a lot. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I love the fact it builds up the communication between the company and the customers which leads to betterment and progress of the company. It is very easy to use as the features are very easy to understand and implement as well. Saves your time and works fast. Thus a must try for all. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I think the best part is that you consult to the support by call. In this way your problem will be solved instantly and quickly rather rather by email. It is great in workforce management tool that organizes your work and helps you in making better analyses and strategies for your company. Review collected by and hosted on G2.com.

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Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The best thing I like about it is that it has increased the communication with the users which allows you to give them satisfaction fully and also keep them happy. Thus they become your loyal customers which is great. It simplifies your work and gets you rid of the complications which is amazing thus helps you in provision of field services and workforce. Review collected by and hosted on G2.com.

What do you dislike?

The support of the platform takes time to answer you back which is time taking. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This helps in managing the tasks specially on the field which is great and relieves you from stress. the installation is good with ease in setup too. the features are easy to interpret and apply as well so it is accessible and flexible. The working is quick so it saves your time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This software has definitely increase the communication and interaction with the customers that has lead to more sales this time. It helps you in building structuring of the company which is great and saves you from headache thus make it effective. Review collected by and hosted on G2.com.

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Director Of Administration
Telecommunications
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Now I am more productive than before thanks to clicksoftware that relieves me a little more work, it helps me to gain time, the interactions with the client have improved a lot and that makes me happy. Sometimes the simple rather than the complicated is better and this software makes the complicated simpler, which with other software I could not do Review collected by and hosted on G2.com.

What do you dislike?

The technical support of clicksoftware takes to answer the emails and even more in solving the problems of connectivity software more database Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Have patience to the support because they take a long time to respond via email, so it is preferable to call them and use the online chat, otherwise it will be a matter of waiting for days for a solution Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In the past we sought to interact with the client much more to increase our portfolio of satisfied customers and of course improve communications, with this software we achieved it and therefore that makes us very happy. Apart from that, I and the organization increase productivity in a short time and that is reflected in the number of clients that we now have assets Review collected by and hosted on G2.com.

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Relationship Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is easy to track various workers or items remotely and this improves on compliance.

The support team of ClickSoftware is quick to respond to questions asked by the users.

Again, ClickSoftware has a well designed and therefore, someone can conduct significant tasks and changes.

Lastly, the application helps in time management, na dmakes complex and things that seem impossible easy. Review collected by and hosted on G2.com.

What do you dislike?

The vendor should think of including VPN connectivity so as it can access different internal resources of a company.

Eventually, the software is quite helpful entirely. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would advocate the use of this application in your company.

The software combines different roles in a different localities.

Therefore, manage the tasks on the field using ClickSoftware. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Structuring of stuffs is something that had challenged us for long.

Not until the time we obtained this product, and we were able to manage our workforce and different resources that are on the field. Review collected by and hosted on G2.com.

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Kevin James
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is a cool software that spares you from work and enhances your productivity more. Being effective and efficient, it helps you access with the time thus makes you more involved with your clients and giving them satisfaction. It is very easy and very comprehensible. It gives you better analyses of any kind of field service which is great in business. Review collected by and hosted on G2.com.

What do you dislike?

I love this application a lot as it has solved most of my concerns so no problem with it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is an excellent software that helps you in making better strategies by giving you good analyses. Its installation is uncomplex as well as setup. Very easy to use and accessible. Although its has a late chat service that responds late but it does replies and helps you where needed. The executions of gadgets is amazing which truly lives up to your expectations and interest. That is why i recommend it to you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

before this platform, we had to interact personally with our users and customers a lot, which lead to a lot of time wastage and also customers had complaints all the time. Now after its usage, we had reached better communication with the, we have also solved their issues. If they have got any issues, they can contact us asap and we help them instantly. It has led us to have better marketing strategy and also gain good market reputation. Review collected by and hosted on G2.com.

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UT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Es un software genial que le ahorra trabajo y mejora más su productividad. Al ser efectivo y eficiente, le ayuda a acceder con el tiempo, por lo tanto, lo hace más involucrado con sus clientes y brindándoles satisfacción. Es muy fácil y muy comprensible. mejores análisis de cualquier tipo de servicio de campo que sea excelente en los negocios. Review collected by and hosted on G2.com.

What do you dislike?

Me encanta la aplicación y que ha resuelto la mayoría de mis preocupaciones, así que no hay problema con ella. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Antes de la plataforma, teníamos que interactuar personalmente con nuestros usuarios y clientes, lo que generaba una gran pérdida de tiempo y, además, los clientes tenían quejas todo el tiempo. Ahora, después de su uso, habíamos alcanzado una mejor comunicación con el, también hemos resuelto sus problemas. Si tienen algún problema, pueden contactarnos lo antes posible y les ayudaremos al instante. Nos ha llevado a tener una mejor estrategia de marketing y también a obtener una buena reputación en el mercado. Review collected by and hosted on G2.com.

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PHP developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is an great field service that helps you by giving solutions of the problems in any size of the business area. They have all the options, you can contact them via email, call or even can have a chat with them. It is opened 24/7 and it reaches to you instantly. Review collected by and hosted on G2.com.

What do you dislike?

A better chat type system is needed which can take this company to another level. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is an effective tool that helps you in all you matter regarding your business. Provides solutions with good strategies and analytics. It is better if you go for call and chat rather than email beacause it takes the longer time. Apart from that it is user friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is very handy,, as it keeps everything at one place and it makes itself very useful for that. you don't have to open multiple programs . The navigation is fine for use. Review collected by and hosted on G2.com.

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Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

ClickSoftware is a very helpful program in the field of marketing and sales. We use it everyday to make our jobs easier. This form of technology is incredibly beneficial in generating solid data. Review collected by and hosted on G2.com.

What do you dislike?

The least helpful function of ClickSoftware is the interface. There are some factors that are difficult to use and take some additional time Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a shot! It has greatly benefited our company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ClickSoftware had increased productivity and assisted in the ultimate goal of generating sales leads and creating an ease of marketing Review collected by and hosted on G2.com.

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Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is very helpful in learning and helping out with all paper work on a daily basics Review collected by and hosted on G2.com.

What do you dislike?

It does have a few glitches and some of the things you try to search are hard to find Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a great program to have and help our tremendously Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have solved a lot of problems that we have in our workplace with our money and paperwork the beifita of the is software is actually pretty legit it helps alot more than you would realize Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ahora somos mas productivos que antes gracias a Clicksoftware que nos quita un poco más de trabajo, ayuda a ganar tiempo, las interacciones con el cliente han mejorado mucho. Este software hace que lo complicado sea más simple, que con otro software no podría hacer. Review collected by and hosted on G2.com.

What do you dislike?

El soporte técnico de clicksoftware resulta algo lento a la hora de resolver pero por lo demás todo funciona perfectamente. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Intentamos interactuar con el cliente más para aumentar la cartera de clientes satisfechos y, mejorar las comunicaciones, con este software lo logramos y, eso es fantastico. Aparte aumentamos la productividad en poco tiempo y se refleja en la cantidad de clientes que ahora tenemos. Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This software has helped fundamentally change our small business! It has allowed us to be more efficient as a team and effective as a hospitality service provider. I most enjoy the ability to plan and schedule company actions far ahead of time, track in real time, and report on any job function afterward with details that I can customize to best fit our team's needs. The user-friendly interface allows quick manipulation that saves me extremely valuable time. Review collected by and hosted on G2.com.

What do you dislike?

The only con would be lack of a more 'real time' messaging option for communicating with workers in the field. The current messaging feature is extremely handy, but a faster 'chat' type function (think facebook messenger, or mightytext) would take this software over the moon for my company. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

yes Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Click has allowed us to tailor a software system to the needs of our company. We have dramatically reduced our direct labor costs, which is far and away our number one expenditure. The ability to track and report on anything from job details to vehicle mileage and locations has completely changed our business, and will continue to do so as we grow and evolve as a company. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

Thanks to this software that relieves me a little more work, it helps me to gain time. Clicksoftware has the best tracking to doing more than one task. I most enjoy the ability to plan and schedule company actions far ahead of time, track in real time, and report on any job function afterward with details that I can customize. Review collected by and hosted on G2.com.

What do you dislike?

Lack of a more 'real time' messaging option for communicating with workers in the field. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Pretty good product, but not the best. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Now we are able to get full visibility on daily tasks and manage. Review collected by and hosted on G2.com.

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UA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Experience with StreetSmart has been excellent. Communicating with our drivers as well as seeing their location has been made extremely easy. The ease of use is very convenient, as well as the personnel made available to help the drivers understand the application use.Click is a breath of fresh air. They are nimble like a startup, have the most incredible management team that is willing to roll up their sleeves and jump in the deal to help get it done. Review collected by and hosted on G2.com.

What do you dislike?

Selecting date ranges gives too many warnings about what the date range can be (i.e. you change date A it warns you DATE RANGE CANNOT exceed X before you finish changing date B) It is mildly frustrating to very frustrating when you need to review certain dates.When submitting a review here related to Clicksoftware, I was asked by a Glassdoor interstitial popup to submit my review on the Francisco Partners Glassdoor page. One wonders what Francisco Partners is trying to hide. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This software is so easy to use. HIGHLY RECOMMEND!!! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problems of expenses and structuring of the staff were solved without any kind of problem with the Click Sfotware program. It get to accelerate certain steps and increase the speed to perform some tasks. I can see at this time are we move so fast, marketing sometimes has trouble keeping up. This is not a knock on them, but more of a testament as to how fast we are adding incredible capabilities to our already leading product. Review collected by and hosted on G2.com.

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UT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The best part is route optimisation where the dispatchers are given real time traffic updates and optimal route. Review collected by and hosted on G2.com.

What do you dislike?

We have not come something like that so far,as it provides with the best ways for tracking and dispatching in the sales field. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The outstanding software to track and manage field service dispatch software Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Able to track the dispatchers ,provide the optimised route to them with high efficiency and accuracy in real time. Review collected by and hosted on G2.com.

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Medical Biller
Hospital & Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This software has the best tracking when it comes down to doing more than one task. I really love that the software is upgrading their feature to make the work more efficient. Review collected by and hosted on G2.com.

What do you dislike?

The connectivity is very slow and only requires VPN and no internet connection. In addition, your computer has to have Silverlight which is complex to setup or download. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure that this product is right for the facility. We have different providers under the same tax id and very useful to follow up on our accounts in a timely manner. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Working in an healthcare insurance billing facility we selected this product for tracking accounts and assistance. The problem was what was timely filing for our claims and we have over 1000 accounts to track on. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is a great tool for workforce management and it is very user for scheduling task and managing assignments for the business. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I dislike particularly about this product except needs a significant investment to implement it successfully. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is very useful for the organization in planning and adjusting to the service that business changes in demand Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using this for mobile customizing mobile work force management and schedule calls. It is very useful for the organization in planning and adjusting to the service that business changes in demand. Review collected by and hosted on G2.com.

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GA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I LIKE EVERYTHING, IS SO INTUITIVE and very useful Review collected by and hosted on G2.com.

What do you dislike?

I dislike nothing, is everything very cool Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Help us make our job better Review collected by and hosted on G2.com.

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CC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It keeps me organized and I have in showed co

Workers of mine is like to be organized. Review collected by and hosted on G2.com.

What do you dislike?

I wish there was an app so I can take home with me and work from home and not have to do it on the laptop . Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a go , you will take a minute to understand it but will be able to keep your life organized. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helps with my scheduling and with adding paper work and other team jobs being organized . Most people like other sites but they are too expensive. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

More basic software. Easy to use. Easy to train others. Review collected by and hosted on G2.com.

What do you dislike?

Not as advanced as others. It’s expensive but not as good Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are better software programs out there. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Things needed to be open with vendor to resolve billing issues. Review collected by and hosted on G2.com.

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gwek
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I have used this software in my office and find it's versatility to be astounding. The layout makes both programs easy to use and has increased my productivity.

Would absolutely recommend! Review collected by and hosted on G2.com.

What do you dislike?

Some aspects of promotional emails I find to be repetitive or unnecessary, but I just unsubscribed to them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ClickSoftware has made me more productive with interactions of clients. Review collected by and hosted on G2.com.

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Cashier and Photo Specialist
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Click Support is simple to use and helps me so much with my everyday tasks at work. I would not be able to do IT work without Click Support. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that sometimes it runs very slow, but that comes with most software programs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps me fix errors and do troubleshooting. I noticed it really saves me time and I don't have to call tech support. Review collected by and hosted on G2.com.

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Store Associate
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It offers features such as demand forecasting, shift planning and management, scheduling and dispatch and performance measurement Review collected by and hosted on G2.com.

What do you dislike?

It can sometimes freeze up. Sometimes it will lag as well Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Shift planning Review collected by and hosted on G2.com.

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UT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Click is a breath of fresh air. They are nimble like a startup, have the most incredible management team that is willing to roll up their sleeves and jump in the deal to help get it done. Review collected by and hosted on G2.com.

What do you dislike?

The only con that I can see at this time are we move so fast, marketing sometimes has trouble keeping up. This is not a knock on them, but more of a testament as to how fast we are adding incredible capabilities to our already leading product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Frequently operates with limited resources Review collected by and hosted on G2.com.

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Registered Nurse Supervisor
Medical Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Excellent EMR and timesaver. Excellent design and ease of use. Would recommend to any office or healthcare business. Review collected by and hosted on G2.com.

What do you dislike?

None. Enjoyed the ease of use and ability Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Excellent EMR and timesaver. Excellent design and ease of use Review collected by and hosted on G2.com.

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IB
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I think the best program of human resources management for the ease of dealing with data and simplicity of use. It allows managers to optimize resources, reduce overtime and downtime and, in parallel, increase the productivity of the organization and the strategic planning of resources. Review collected by and hosted on G2.com.

What do you dislike?

The worst thing is that sometimes the system may fail and hang, or go slow, or present some errors when transcribing some important data. These are details that can be improved over time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would optimize more routes at street level, minimizing the time between trips would be better. It would also combine more tasks in the same environment and integrate all monitoring systems. It is possible to improve the processing of thousands of calls and reprogram them based on their importance. I would implement the integration with mobile devices. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problems of expenses and structuring of the staff were solved without any kind of problem with the Click Sfotware program. It get to accelerate certain steps and increase the speed to perform some tasks. Review collected by and hosted on G2.com.

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