BrowserStack Reviews & Product Details

I like BrowserStack because it’s reliable and close to real-world usage.

You get real browsers and devices without setup pain, issues show up like they do in production, and debugging is easier with built-in logs, screenshots, and videos. It saves time and removes guesswork. Review collected by and hosted on G2.com.

What I dislike is the occasional flakiness and slowness, especially during peak hours.

Sometimes sessions lag, browsers disconnect, or tests fail for infra reasons rather than real bugs—which can be frustrating when you’re chasing false negatives. It’s great overall, but not always as fast or stable as you’d want for heavy parallel automation. Review collected by and hosted on G2.com.

At our company, we use it as Agent AI, for test management, and for App Live to support mobile automation. We rely on it often, and it is straightforward to implement. Review collected by and hosted on G2.com.

During our testing of the Generate AI feature, we noticed that it lacks an option to continue the chat and further refine the conversation. Review collected by and hosted on G2.com.

It supports multiple devices and now includes a parallel feature, allowing me to test scenarios on different devices with various operating systems simultaneously. There is also support for local BrowserStack. I also appreciate the App Live and Live Platform features, which make the Appium setup more efficient, enabling easier automation of mobile applications. Review collected by and hosted on G2.com.

Sometimes the device is not available, and the latest updated version is not up to date. For example, while most physical devices now have Android 16, BrowserStack still only shows the older version, Android 15. Review collected by and hosted on G2.com.

App Automate scales my PRs, not my stress. We shard our Appium suite across ~30 devices in parallel. A smoke pack that used to take ~55 minutes now lands in ~14–16 with a clear build status and per-session artifacts. Tunnels for real backends. The secure local tunnel lets test builds hit feature-branch APIs behind VPN, great for pre-merge validation without staging deploys. Geolocation/timezone + network profiles (3G/4G/offline) are handy for edge cases.

Solid session evidence. Every run gets one canonical URL with video, device info, console/network logs, and app/device logs—perfect for tickets and vendor escalations. Framework-friendly. App Automate plays nicely with Appium + GitHub Actions, tagging builds by branch/PR keeps history tidy and makes flaky test hunts less painful.

Console logs from embedded WebViews show JS errors alongside native logs; I don’t have to hop through multiple tools to prove where the bug lives. Review collected by and hosted on G2.com.

Peak-time queues on popular iPhones. Real devices can line up, cold starts aren’t simulator-fast. iOS signing quirks. Resigning IPAs for real devices occasionally trips on entitlements, fixable, but it eats time during setup. Tunnel fragility on long runs. Corporate proxies sometimes need custom flags, and very long sessions can drop if the network hiccups. Review collected by and hosted on G2.com.

Automate + parallel runs save the sprint. We run ~40 parallel sessions per PR via GitHub Actions. A smoke grid that used to take ~55 minutes on our old setup now finishes in ~12–15.

Debuggable evidence, not vibes. Live console, network logs, HAR downloads, videos, and screenshots make defects reproducible. The “one link to everything” is gold for triage and for writing crisp tickets.

Local testing that “just works.” The secure tunnel lets me hit feature branches and localhost APIs behind VPN. I can flip geolocation/time-zone/network shaping to mimic real user conditions. Review collected by and hosted on G2.com.

Occasional device queues. Real iOS devices can stack up during peak hours, cold starts are slower than simulators.

Local tunnel edge cases. Behind some corporate proxies, the tunnel needs a nudge (custom flags) and can drop on long runs.

Desktop RDP nuance. For legacy IE/old Edge testing, keyboard/input focus sometimes goes wonky when switching windows. Review collected by and hosted on G2.com.

App Live gives instant access to real Android and iOS devices, which removes the usual delays caused by device unavailability or lab scheduling. The touch interactions feel natural enough to validate gestures, scrolling behavior, and UI responsiveness, things emulators often fail to reflect accurately. I rely heavily on App Live when reproducing customer-reported issues, because matching the exact device and OS version is straightforward. Device logs, screenshots, and session recordings help capture evidence immediately, making bug reports much clearer for developers. Features like device rotation, network simulation, and app reinstalling within the same session save a lot of setup time during exploratory testing. Review collected by and hosted on G2.com.

Popular devices can take time to become available during peak usage hours. For animation-heavy apps, there can be slight latency in visual rendering. Older devices sometimes feel slow, which can impact the speed of exploratory testing. Review collected by and hosted on G2.com.

BrowserStack Accessibility makes accessibility testing feel like part of normal QA, not a separate audit that happens once a year. Running accessibility checks directly on real browsers helps catch issues that behave differently across Chrome, Safari, and Firefox. I like how issues are grouped by severity, which helps prioritize what genuinely blocks users versus what can be improved later. The Website Scanner is useful for coverage, it surfaces patterns across pages, not just isolated issues. Reports explain why something is an accessibility issue, which helps developers understand the impact instead of treating it as noise. Review collected by and hosted on G2.com.

Automated scans still miss interaction-heavy issues like complex keyboard navigation or screen-reader flow. The same issue repeated across multiple pages can inflate reports if not reviewed carefully. Review collected by and hosted on G2.com.

The bug capture feature assists me daily by making it easier to record and share any issues I find. I also find the test management tools useful for organizing test cases and for creating automated test cases with the help of AI. The affordable automation testing has helped me improve our process, especially when it comes to regression testing.

LCA has a good user interface and its ease of usage is so helpful. Implementing it on a daily basis is possible.

Customer support is also superb since there are instances where I have to file a bug and they've follow it thru until the issue is resolved.

I've been using the bug capture daily on any scenarios.

LCA, bug capture, and test management can be access thru local installation or extension. I love how it can be easily integration to my day to day process. Review collected by and hosted on G2.com.

LCA is still quite new, so there aren't many tutorials available online yet. Review collected by and hosted on G2.com.

What I like about BrowserStack is its wide coverage of real devices and browsers, which helps ensure product quality across environments.

The live testing and debugging capabilities save significant time during test execution.

It supports both manual and automated testing, making it flexible for different project needs.

Parallel testing significantly reduces execution time and improves overall efficiency.

Overall, it makes testing faster, cleaner, and closer to real user scenarios.

BrowserStack’s customer support is prompt, knowledgeable, and effective in resolving issues quickly.The support team provides clear guidance and follows up until the issue is resolved.

It’s simple, intuitive, and gets the job done without any hassle. Review collected by and hosted on G2.com.

The only thing I disliked about BrowserStack is:

1.Performance can occasionally be slower during peak usage hours.

2.Pricing can be on the higher side for small teams or individual users.

Occasional performance latency and limited customization compared to physical devices, though overall benefits outweigh these limitations. Review collected by and hosted on G2.com.