Implementation wise we can say that Bizagi is living to our expectations. We decided to go with Bizagi because of its ease of use and fast implementation times and we are extremely happy in that regard.
We’ve been using Bizagi for 10 months now (since August of 2014). We have already deployed 12 business processes and we expect to deploy at least 4 more until the end of July.
As for our users, the great majority is also completely on board, although, as I’m sure all are aware, change isn’t always easy to manage. The major change is, of course, that we now know exactly what’s being done, by who and when.
All in all we are extremely happy with Bizagi and we give it a solid 8 out of 10.
From a developer point of view (since I’m the one responsible for all the deployments and also for the maintenance and user help desk), there are some improvements/functionalities that could be implemented in future versions of the BPM Studio that could really help, both from the implementation side and from the usability (work portal) side. This is to be expected, since perfection is unattainable.
The processes deployed are not specific to any one of our departments. Almost all of our departments, from back office and support services (Financial, Human Resources, Payroll), to front office and commercial department are already using Bizagi.
The bigest plus is that now we know that everybody is working in the same way, according to rules defined by all the stakeholders. Accountability is a tremendous tool to have :)