---
title: Bitrix24 Reviews
meta_title: 'Bitrix24 Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 608 reviews by the users' company size, role or industry
  to find out how Bitrix24 works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 608
  scale: '5'
date_modified: '2026-06-26'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---

# Bitrix24 Reviews
**Vendor:** Bitrix24  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 608
## About Bitrix24
Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place.



## Bitrix24 Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Bitrix24, making business processes and automation seamless and efficient. (22 reviews)
- Users appreciate the **team collaboration features** in Bitrix24, enhancing communication and productivity across the board. (21 reviews)
- Users value the **easy communication** features of Bitrix24, enhancing team collaboration and customer interactions seamlessly. (17 reviews)
- Users appreciate the **versatile features** of Bitrix24, which enhance organization, streamline processes, and improve customer experience. (16 reviews)
- Users find Bitrix24 **intuitive** , facilitating seamless communication, collaboration, and customer relationship management with ease. (14 reviews)
- Users appreciate the **integrated tools** of Bitrix24, allowing for seamless collaboration and boosting overall productivity. (14 reviews)
- Users love Bitrix24 for its **intuitive task management** , enabling seamless collaboration and increased productivity with integrated tools. (14 reviews)
- User-Friendly (13 reviews)
- Automation (12 reviews)
- Collaboration (12 reviews)

**What users dislike:**

- Users find the **learning curve steep** , requiring time and training to fully leverage Bitrix24's features. (10 reviews)
- Users experience **performance issues** with Bitrix24, including lag and slowdowns, especially in complex workflows. (9 reviews)
- Users feel Bitrix24 has **missing features** and insufficient offerings in the Standard plan, impacting functionality and value. (8 reviews)
- Users find Bitrix24 **not user-friendly** , as tools are hard to find and the system can be challenging to navigate. (8 reviews)
- Users experience **slow performance** in Bitrix24, especially with complex workflows and heavy program demands. (8 reviews)
- Users find Bitrix24's **limited features** frustrating, especially with required upgrades for basic functionalities and inconsistencies in promised offerings. (7 reviews)
- Poor Performance (7 reviews)
- Slow Loading (7 reviews)
- Steep Learning Curve (7 reviews)
- Overwhelming Experience (6 reviews)

## Bitrix24 Reviews
  ### 1. Integrated function for managing tasks and document. 

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maria Q. | Manager, Sales Development, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 30, 2019

**What do you like best about Bitrix24?**

The way Bitrix24 helps me track each project is very good and the best thing is that it provides me with the features I need, I like its user interface, and its chat is really useful, this platform is very complete with everything in sight, but still without getting confused. Bitrix24 has been very useful for our team, allowing us to quickly review and address the details of our current and future sales. 

**What do you dislike about Bitrix24?**

It only bothers me a little that it has an annoying notification system, usually it is usually quite good, it has served us for what we really need it, to follow-up projects and efficiently, without a doubt Bitrix24 is recommended 

**Recommendations to others considering Bitrix24:**

In the free version there are a number of peculiarities that are quite good, I have always recommended using the trial version before starting to use it, a sample that demonstrates the quality of the software, is based on the cloud and on the Android and iOS systems , as well as it provides us with a built-in disk storage, the storage of files is something specific for my company so it has been of great assistance and reinforcement. 

**What problems is Bitrix24 solving and how is that benefiting you?**

Bitrix24 has helped us in almost all possible ways, we can make video conferences and calls from the platform, it also helps us a lot because it is compatible with Android and iOS, it is a perfect software, that drives my company thanks to its system of HR included. 

  ### 2. Bitrix24 platform.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Henry K. | Assistant reseach manager, Accounting, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 13, 2019

**What do you like best about Bitrix24?**

Bitrix24 software being cloud-based platform, its easy to use and its accessible at all times and everywhere without restrictions. Also this software has an excellent customization features such as charts which helps in provision of accounting insights to all of pur clients. Also this software is the best user-customer collaboration by simplifying communication regime at all levels.Britix24 software is an amazing time tracking as well as workflow tracking and reporting at all times enhancing software's efficiency. Also its the best inventory and well as online translations tracking system and also this platform is so flexible and one can navigate several programs within a single workplace .This platform is great.

**What do you dislike about Bitrix24?**

We don't have much negative comments regarding this software but we could raise few concerns, low speed sometimes its not easy to log in to the system which lowers it's effectiveness and also its pricing regime its really high affecting small and normal business.

**Recommendations to others considering Bitrix24:**

Honestry Britix24 software is always amazing and its work is exceptional. We are fully satisfied and we say thank you so much management team.we therefore recommend it entirely.

**What problems is Bitrix24 solving and how is that benefiting you?**

We had problems in cloud content collaboration, poor internal communication, poor product and order management, poor vedio conferencing, poor inventory control as well as poor customization options. Through Britix24 software all these problems have been completely eraficated


  ### 3. awesome software

**Rating:** 5.0/5.0 stars

**Reviewed by:** robert w. | Account Manager, Hospital & Health Care, Enterprise (> 1000 emp.)

**Reviewed Date:** August 13, 2019

**What do you like best about Bitrix24?**

Ongoing help through most well known correspondence stations, for example, systems informal organizations, informing, communication, email or live visit, your payload arranging work to outside clients is extraordinary, their entrance to the source code and extra apparatuses stick out, similar to the e-learning help administration and reconciliation and customization alternatives. They likewise have astounding constant help devices that keep their clients glad to return for their items or administrations

**What do you dislike about Bitrix24?**

Utilizing the instrument isn't anything but difficult to utilize, it is truly finished to actualize and become familiar with its administration, the language it uses is to some degree complex, however once learned, it is a phenomenal apparatus, aside from that the designs are not truly adaptable, it is at the end of the day, you can't arrange the framework as per the client's needs, it needs to work with what the product engineers give, it needs a schedule capacity to be somewhat more complete.

**Recommendations to others considering Bitrix24:**

It is exceptionally prescribed to utilize this stage with which they will encourage the administration of the arranged works, a stage with which they will most likely get specialized help satisfactorily as per the learning of how they handle the devices that these offer and can utilize it ideally. The administration of client information, messages, showcasing information, battles and client faithfulness, will have more prominent representation of checking controls and alarms, is a stage with capacities for work the executives that ought to be viewed as giving an open door before passing the name of Bitrix24.

**What problems is Bitrix24 solving and how is that benefiting you?**

one of the advantages of Bitrix24 for me is to have the option to make the gantt outline of a venture effectively and basically putting the exercises with their dates and this device makes it programmed is ideal for me

  ### 4. This tool helped me optimize my business, as well as projects and tasks

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hunter C. | Director de desarrollo organizativo, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 23, 2019

**What do you like best about Bitrix24?**

We like this software very much, because it is a CRM application that allows us to manage and control multiple tasks in a simple and intuitive way, we can also generate reports and share documents, we have even been able to create web pages without the need of design or programming knowledge. We are also comfortable because we can master our five big areas. Which are composed of Communication, Tasks and Projects, CRM, Contact Center, Sites and Online Stores

**What do you dislike about Bitrix24?**

What we sometimes dislike is that Bitrix24 has very expensive prices that if a small company, would like to use this software would be complicated by the high price it offers. In addition, there is an extraordinary chat that generally promotes ultra business communication, this helped us to improve the working time

**Recommendations to others considering Bitrix24:**

I recommend this software because there are many advantages in it, because through Bitrix24 you can create your own web pages with a professional appearance, without spending too much on it and without having to have design and programming knowledge. This is especially useful for our company when considering projects, it is an excellent product since it allowed us to increase communication and the integration of my work group

**What problems is Bitrix24 solving and how is that benefiting you?**

This tool has given us excellent benefits, since with it we have been able to share files and schedule meetings through the platform helped me a lot by allowing us to create an online store, since it is very simple to do and does not take long. It also allows me to interact with my clients in a very easy and effective way through calls and chats

  ### 5. The best platform to manage.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.)

**Reviewed Date:** August 05, 2019

**What do you like best about Bitrix24?**

I like all its features, its good design, it is very fluid, it helps keep orders without delay, it allows us to comment on the information that is published about our University, the options to send follow-up to employees are very good and it works correctly, since I can see how they are doing their homework, I can also interact with customers, it is an excellent platform.

**What do you dislike about Bitrix24?**

Sometimes it becomes a bit slow, and communicating with support is a bit difficult, since it takes a long time to solve a problem and, on the other hand, it lacks functions, you must add more options to make it more complete.

**Recommendations to others considering Bitrix24:**

I recommend it because it is very easy to use since it helps a lot to advance the projections of the company, very practical at all.

**What problems is Bitrix24 solving and how is that benefiting you?**

It is a great help for educational institutions, since it offers a great discount, its mechanism has improved the workflow, it is easy to use and everything is very broad and simple.

  ### 6. The best in the market

**Rating:** 4.5/5.0 stars

**Reviewed by:** Patrick M. H. | Sr. Engineering Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 18, 2019

**What do you like best about Bitrix24?**

I like that it is an easy-to-use software of good design, I like that the notifications are almost impossible to ignore, which guarantees the timely response of the most urgent tasks, the assignment of tasks is done through the user's assignment. This is really good

**What do you dislike about Bitrix24?**

What I do not like about this service is the support that they offer. It seems to me that it should definitely be improved, however I have to emphasize that it is a very good service and it does not really need that much help.

**Recommendations to others considering Bitrix24:**

Works very well from the web or smart phone this software is highly recommended

**What problems is Bitrix24 solving and how is that benefiting you?**

This software helped us to have a better record of the hundreds or thousands of calls and emails that we receive and send weekly to our customers. This has allowed us to maintain interest in our current customers as well as future clients. In addition you can scan all the interactions and ensure that all have been successfully completed.

  ### 7. The best of the best!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Erica S. | IT Project Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 18, 2019

**What do you like best about Bitrix24?**

It is an excellent tool for organizing tasks associated with each department, allowing easy access from one to another and organizing events and meetings whose invitations are perfectly distributed and assigned to a general calendar. I consider this to be what I like most about Bitrix24, as it allows intra-company communication to flow easily.

**What do you dislike about Bitrix24?**

The price is one of its major disadvantages. Although it is not as expensive as other tools and is definitely more eye-catching and youthful, the price remains an important factor when deciding.

**Recommendations to others considering Bitrix24:**

My best recommendation would be to evaluate the price. Although Bitrix has incredible functionalities compared to its competitors and its implementation is relatively easy (it should be implemented by someone with knowledge in gamification, organizational charts, and computing), its price may be excessive for the use that some companies would give it.

**What problems is Bitrix24 solving and how is that benefiting you?**

The most important thing to highlight, from my point of view, is the ability to adapt a completely business and formal environment to a jovial one, where our young people and new hires feel excited to belong and perform like their peers and coworkers. Bitrix24 allows for this kind of interaction and general communication.

  ### 8. Bitrix is ​​ideal for social communication.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.)

**Reviewed Date:** August 01, 2019

**What do you like best about Bitrix24?**

I like that it offers many work tools to contribute to social communication, this network is very good and dynamic, I like the options you have to make calls to customers, send emails and other things, perform simple tasks, it is ideal for small Business. , and you can also perform multiple tasks at the same time, that's great.

**What do you dislike about Bitrix24?**

There are some functions that must be added, plus customer service is very difficult to communicate and they can spend hours trying to communicate with them, at first when I started using Bitrix it was a bit confusing and difficult, but then when I started operating and it was great.

**Recommendations to others considering Bitrix24:**

It has a free trial version, I started like this and then I bought the paid version and I am very grateful for the benefits that Bitrix offers me, if you use it, make sure you make the most of it and don't leave. so I recommend them.

**What problems is Bitrix24 solving and how is that benefiting you?**

I felt better when I started using Bitrix, I improved the task management system a lot, I kept track of all those projects, and watched the entire workflow, so that everything worked properly.

  ### 9. Expand the functionalities and facilities for your business projects

**Rating:** 4.0/5.0 stars

**Reviewed by:** Melvin S. | Information Technology Staff, Enterprise (> 1000 emp.)

**Reviewed Date:** May 17, 2019

**What do you like best about Bitrix24?**

I really like this system because it has a host of features and functions that fit the rhythm of my company, it facilitates the administrative processes of projects, has allowed the increase in communication and the integration of my team.

I really liked its policy and learning system, since it seemed to us a very integral and dynamic method of versatile systems. Its price is perfect, it is more I think it is low for all the things that this system has. For example the process of task management that is unique until now. Well I have not seen similar system like Bitrix24.

**What do you dislike about Bitrix24?**

When I started using this system after the training one does not cease to be surprised at the amount of functions that the system possesses, in which you can lose yourself if you are not aware of what you are doing, in my opinion this is a factor that allows distraction and it is not convenient in the execution of the work. Report this situation to the technical support team to see if it was possible that they could somehow hide the functions that are not used in order to eliminate any distraction.

**Recommendations to others considering Bitrix24:**

I recommend this system because I can say that it has given many benefits to my company, becoming a key piece in each of the sales, productivity, control and analysis processes that we manage. It provides easy-to-understand reports in order to quickly speed up decision-making time.

**What problems is Bitrix24 solving and how is that benefiting you?**

Thanks to this system I can have all my team working online wherever they are, as they can continue working even from their mobile devices, thanks to its CRM system that provides numerous integration functions with other systems.

  ### 10. The manager of all kinds of tasks for small businesses offering all kinds of organization. 

**Rating:** 4.5/5.0 stars

**Reviewed by:** Julio G. | General Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 16, 2019

**What do you like best about Bitrix24?**

It is very useful because it allows you to manage tasks and projects in the workgroup, it is very easy when sharing files, your online support is permanent and the best your storage service is excellent. Its interface is simple, which facilitates all activity, its online support is permanent and very effective indeed was a good acquisition in our company we are pleased. 

**What do you dislike about Bitrix24?**

To say that I dislike something of Britrix24 would not be the indicated since they are more their qualities than defects, certain things that to my taste they would have to improve like for example: it could be a little confusing for the functions of management of projects, something that happens to us All the time is that the service is deactivated which can delay the work in the company. 

**Recommendations to others considering Bitrix24:**

I recommend Bitrix24 as it is compatible with all mobile devices, whether Android or iOS. It is ideal for small and medium-sized companies, as well as for those companies that have customer-oriented services, it is very easy to manage projects, clients and employees from the same page. In truth it is a solid tool. 

**What problems is Bitrix24 solving and how is that benefiting you?**

Among the benefits that Bitrix24 has provided to my company are the short-term solutions it provides, our staff loved the ease with which the software is implemented. Basically, it benefits us in everything we manage and makes it easier for us to follow up on all our potential clients, we have also been able to share files and schedule meetings through the platform. 

  ### 11. It is very easy to follow up with bitrix24

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alberto L. | Marketing Project Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 15, 2019

**What do you like best about Bitrix24?**

We loved bitrix24 because with it you can make a very organized appointment schedule, which is quite practical as it allows us to always keep up with appointments. Bitrix24 is also very good at communicating with our potential customers from the CRM center. 

**What do you dislike about Bitrix24?**

We have found the task automation function bitrix24 not very convenient since it does not allow us to carry out our tasks in an organized way, and we are rather disappointed that the function is not customizable. Its monitoring and alerting system is sometimes not activated, making us lose time when carrying out manual follow-ups of our work. 

**Recommendations to others considering Bitrix24:**

We recommend quite bitrix24 to keep communications in excellent condition since the platform has a contact center suitable for any type of company, which allows us to enter our email, and manage widgets online, telephony, forms of websites, return of calls and open channels, all in one practical and simple tool that will be very useful for communications in your projects. 

**What problems is Bitrix24 solving and how is that benefiting you?**

The bitrix24 platform has helped us a lot with its expense tracking function. With it we have handled our administration very well, as well as it allowed us a good management of financial records. Also with this tool we can make reports of our expenses, which we can send for the approval of our superiors. Bitrix24 helped us a lot by allowing us to create an online store, which is very easy to do and does not take any time. 

  ### 12. The best crm platform in the market

**Rating:** 4.5/5.0 stars

**Reviewed by:** Pablo Cesar B. | Visualizador - Renderista, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 15, 2019

**What do you like best about Bitrix24?**

Easy to understand, cross platform. The free version is the best, it contains everything you need to develop a small business.

**What do you dislike about Bitrix24?**

I am very satisfied, I do not find negative ratings.

**Recommendations to others considering Bitrix24:**

It is the platform that offers more things in its free version. Very easy to implement and with online support and tutorials.

**What problems is Bitrix24 solving and how is that benefiting you?**

Since we started on the platform, we were able to unify all work areas and thus increase productivity, we no longer lost time with applications to communicate or send videos, generate graphics, etc.
We could do everything from the same platform.

  ### 13. In information is the best we could use.

**Rating:** 4.5/5.0 stars

**Reviewed by:** William N. M. | Executive Management Assistant, Enterprise (> 1000 emp.)

**Reviewed Date:** May 08, 2019

**What do you like best about Bitrix24?**

I like this system because it offers us a complete and wide vision of the functions that this software can do, thanks to its automation system, it allows us to manage each task as easy as possible. It also allows me to manage my daily work train and be able to import the information from my database that is in the cloud. It allows me to be able to update my marketing campaigns.

I love Bitrix24 a lot because it has been a lot of support and allowing us to help organize each process of the projects we are carrying in a timely manner, in a practical way that other systems cannot do. The calendars that this system has, has helped us a lot, because it has allowed us to optimize the times in our business.

It even allows us to chat to call each of our clients, thanks to its interface that is very easy to use.

**What do you dislike about Bitrix24?**

One of the things that I do not like is their prices, which for a small company is expensive. Of the rest I have no complaint.

**Recommendations to others considering Bitrix24:**

I recommend this system a lot because it allows you to optimize your task management in order to do it efficiently.

**What problems is Bitrix24 solving and how is that benefiting you?**

It has been of great benefit to have this system work as it has allowed us to perform as a team, facilitating all the processes involved in managing, being able to perform several tasks at the same time, thus being able to save time and effort, and above all allowing us to improve communication with each of our customers.

Thanks to this system, we have been able to keep a continuous follow-up of the tasks we perform and the service provided to each client, leaving us to be in continuous communication with them.


  ### 14. Excellent for managing groups and daily activities!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Mary V. | IT Recruiter, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 08, 2019

**What do you like best about Bitrix24?**

Bitrix24 is an excellent tool for organizing day-to-day activities by following flowcharts of activities and processes for each department. This organization is made easy as it is possible to maintain private user groups for each department, each activity, and meeting. The calendar allows for optimizing activities according to the achievement of objectives, sending invitations or meeting invites to all employees. Likewise, the general chat promotes intra-company communication, helping to improve the work environment.

**What do you dislike about Bitrix24?**

There are few things I don't like about Bitrix, however, the main one is that its platform is not very user-friendly. It requires a dedicated induction for users who have never used software of this type. Therefore, it is necessary to set aside time for the induction. 
Apart from that, sometimes it is complicated to organize teams from scratch quickly. To do it accurately, it must be done with care and patience.

**Recommendations to others considering Bitrix24:**

The main recommendation I can provide to users planning to use Bitrix to its fullest potential is to dedicate time, effort, and if necessary, money to proper training to adequately use each of its features, including users and administrators on the platform.

**What problems is Bitrix24 solving and how is that benefiting you?**

The greatest benefit I see in using Bitrix24, apart from the ability to tailor the organization of activities and workflows to each service or department according to their needs, is that the use of chats in an informal manner (despite being for intra-company use) enhances communication skills and the overall sense of well-being within the company.

  ### 15. Optimum platform and safe for communication

**Rating:** 4.5/5.0 stars

**Reviewed by:** Shannon M. | Marketing Manager, Automotive, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2019

**What do you like best about Bitrix24?**

Bitrix24 is an excellent communication platform with a nice interface that optimizes Broad communication between the client and the company, this is a product that automates and organizes the flow of work and projects efficiently and safely. It's very fast

**What do you dislike about Bitrix24?**

It would be nice if there was an option that would allow the client to evaluate us like this we could improve our losses a lot, the interface is nice but simple like the graphics in general that are basic. These details make its cost very high

**Recommendations to others considering Bitrix24:**

I recommend it with blindfolded eyes, it is a very good product that is evolving constantly, it is very easy to deepen and without doubt will facilitate the organization of your activities and projects

**What problems is Bitrix24 solving and how is that benefiting you?**

It is a very productive and intuitive software that in my case has improved by 15% organization and productivity, also allows me to interact with my clients in a way very professional through calls and chats. It has great facility to create accounts

  ### 16. Cloud Storage, Internal Company Communications and Video Conferencing

**Rating:** 4.5/5.0 stars

**Reviewed by:** Allison L. | Relationship Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 22, 2019

**What do you like best about Bitrix24?**

I am able to quickly Video Conference with others in my company.   I also enjoy the file sharing option and chat feature in "real time"

**What do you dislike about Bitrix24?**

sometimes it takes a few tries to connect using the video call option.

**What problems is Bitrix24 solving and how is that benefiting you?**

Instant Message is a must because I work remotely and we use it as our Company Intranet so I am able to stay current on company events and happenings.

  ### 17. Life saving CRM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marian H. | Owner, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 22, 2019

**What do you like best about Bitrix24?**

I started using Bitrix24 in January 2017. I was newly appointed as Sales Manager and the CRM they were using lacked critical functions. I needed a CRM that I could implement myself, but rich in functionalities and affordable. In March I was operational. Over the next 2 years I was envied by other managers for the way my team used the reporting capabilities.

**What do you dislike about Bitrix24?**

The mobile app was limited in functionalities

**Recommendations to others considering Bitrix24:**

Try it! It is amazing value for money! And try using it with Sales, Marketing, PMO, HR, Implementation depsrtments- it will show bigger benefits

**What problems is Bitrix24 solving and how is that benefiting you?**

Fast implementation. Excellent adoption. Best value for money.

  ### 18. Bitrix24 offers task automation very easy to apply

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michele A. | Marketing Director, Enterprise (> 1000 emp.)

**Reviewed Date:** April 26, 2019

**What do you like best about Bitrix24?**

Bitrix24 we like because it offers automation tools so that task management is as uncomplicated as possible. It allows to better manage the daily work flow, and the import of customer databases. In addition, its function of creating drip campaigns is excellent; It adds a lot of practicality to the marketing flow.

**What do you dislike about Bitrix24?**

The bitrix24 platform has several shortcomings, such as newsletter management, which can not be stored in external memory. Its management of market research is quite limited for digital workplace, and does not allow tracking of sales milestones. Nor has a committee management function integrated, in the case of companies with a large number of staff. 

**Recommendations to others considering Bitrix24:**

We recommend this service to all kinds of SMEs. With bitrix24 it will be easier to keep continuity of knowledge about websites and data management. It is also highly recommended for those who want to find better intranet solutions, and for customer management, thanks to its CRM integration. 

**What problems is Bitrix24 solving and how is that benefiting you?**

With bitrix24 there is a lot of facility to transfer data from websites and local units to centralized platforms to replenish content, and with that we can have better access to them. Your marketing campaign management system has helped us improve our sales force automation flow, and we have also improved our evaluation of potential customers. Another point in favor is that our financial records have improved in quality and speed

  ### 19. "Bitrix enables me to arrange my company procedures"

**Rating:** 4.0/5.0 stars

**Reviewed by:** DIMPLE K. | Digital Marketing Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 10, 2019

**What do you like best about Bitrix24?**

What I enjoy about Bitrix24 is I can track and manage the actions of this disease payment procedure of Upel University employees and their health care services. I can oversee the workflow of these duties of Password, Receipt of files, Settlement of Claim and Payment of providers. For each one of those procedures, I will assign jobs, set up calendars, feed and also check medical contacts. The program is simple to use, its interface is quite appealing for insurance analysts along with its own service coordinators, it's been the main alternative to maximize our support and actions with our policyholders.

**What do you dislike about Bitrix24?**


Bitrix offers you an entirely free standard bundle, as you create and manage the jobs, start the constraints of the amount of consumers as well as other plugins, which leads one to get another bundle. The personal cost is somewhat high, making it hard for individual clients to acquire the support and the job done may be dropped when leaving the machine or using it together with limitations. You also need to have personnel with an understanding of those servers, as you must handle the processing and storage of the information yourself.


**Recommendations to others considering Bitrix24:**

I would advise getting this software because its functions help firms monitor their own workflows of those procedures which compose their company operations. When they have to possess permanent communication with their employees, guaranteed and service suppliers at any time, Irrespective of where they are, Due to the fact that the program is from the cloud and may be accessed from some other information processing apparatus that has an Online link

**What problems is Bitrix24 solving and how is that benefiting you?**

Bitrix24 is a program that enables me to picture our impending tasks and our responsibilities to our policyholders, organizes structurally by way of the schedule each action in a form coordinated by dates and occasions. Other added benefits, is that the members of this team don't have any excuses to need to due to their assigned tasks, because the program is at the cloud along with the developers can access it in any system that has an online connection.

  ### 20.  optimize your work and project flows in your company with Bitrix24

**Rating:** 4.0/5.0 stars

**Reviewed by:** german a. |  Business administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2019

**What do you like best about Bitrix24?**

Bitrix24 has been very supportive and helpful because it has improved our workflow, it has organized our projects very timely, is practical and its functions are ideal for these processes, through its calendars has strengthened us more to optimize our business , she programs our activities placing expiration times and thus be aware of our work purposes, it can not be denied that it is a novel software and suitable for any company.

**What do you dislike about Bitrix24?**

Its disadvantages start in its interface that is not so modern, it is very simple, but it should be noted that it has good functions, another weakness that its costs are high and there is similar software that helps strengthen companies, customer service or technical is very slow to solve any inconvenience you may have.

**Recommendations to others considering Bitrix24:**

If you are looking to optimize your work and project flows in your company, Bitrix24 is a good option, because it organizes in an effective way the projects through calendars that it does in an easy and suitable way.

**What problems is Bitrix24 solving and how is that benefiting you?**

This software has good purposes and the help that has good tools and functions minutes to strengthen and improve timely any company, whether micro or macro company, its interface is not modern but we can do any function without complications, has good characteristics, we propose that If you decide to get good software, opt to acquire this which is very excellent.

  ### 21. CRM that combines different tools for project management.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ivan J. E. | Management Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 23, 2019

**What do you like best about Bitrix24?**

is a tool that is very well suited to the medium-sized company, it is an ideal tool to work with teams of more than 20 members, since it allows a suitable communication between the members of the team, a feature that I like very much about this application, is the integration with social networks, such as twitter and Facebook, which allows us to get closer to our customers, and make a closer contact with our customers, and with our partners, is also an ideal tool to collect all kinds of data, of our clients, and years helps to generate reports with the necessary information, for scheduling appointments with our clients and partners, is a tool that in general allows us to obtain a better communication with people, by different electronic means.

**What do you dislike about Bitrix24?**

Sometimes it is difficult to have an optimal control over all the characteristics, that this application presents, there are many tools that are at hand when using this tool, at the beginning, it was a bit overwhelming, to be able to understand the use of so many features, that We did not really use it, and we did not know if we were using the system correctly, I would also like this tool to be a little more flexible, and give me the opportunity to configure certain features in my own way, something I like is to be able to have the most possible freedom, in the use of any work tool, this allows me to be much more flexible and better guide my way of working.

**Recommendations to others considering Bitrix24:**

It is a tool that helps us to be much more proactive, in our work days, helping us to perform many tasks that we do daily, also helps us to have a better communication in our work team, which makes us work of the best possible way.

**What problems is Bitrix24 solving and how is that benefiting you?**

He helped us a lot in the projects in our company, is a tool that complements very well in the work groups, and also integrates correctly with other applications that we normally use in the area of human resources and in other areas in our company, this allows us to work as a team, and be much more effective in the different daily tasks we perform.

  ### 22. Great idea, some flaws to fix

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 05, 2019

**What do you like best about Bitrix24?**

I liked the organizational aspect of Bitrix24. As a project manager, I was able to have my own page for every different project and I could sort all my communication there.

**What do you dislike about Bitrix24?**

I didn't like some of the graphics, they felt cheap and like I couldn't trust the program. It also didn't feel very secure so I would have to store all my information also on my computer just in case. The worst part, however, was the nonstop notifications within the app.

**Recommendations to others considering Bitrix24:**

If you're a product manager, this tool was really helpful. The hardest part was the internal implementation and getting my coworkers to use it.

**What problems is Bitrix24 solving and how is that benefiting you?**

Organizing projects. Before we started using Bitrix24 we were organizing everything by paper or long email threads. This cut that down significantly. 

  ### 23. bitrix24 an option to organize our projects

**Rating:** 4.0/5.0 stars

**Reviewed by:** carlos p. |  Business administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 19, 2019

**What do you like best about Bitrix24?**

It's great to have Bitrix 24 as it gives us the opportunity to organize work flows, organize our projects in an optimal and safe way, guide us through work schedules, we can chat and make calls to our customers, we can make our arrangements of our company, its interface is pleasant and it is very timely and safe.

**What do you dislike about Bitrix24?**

It is deficient in its interface, it is very basic they should improve their graphics to make it more pleasant for the software administrator, they should improve the conversation function, they should add more features, they should make an improvement in their functions

**Recommendations to others considering Bitrix24:**

We can not deny that its acquisition has been very important, it is a very complete software, and its interface is good, we recommend it because through this software it allowed us to quickly organize our calendars of our activities and purposes to be carried out.

**What problems is Bitrix24 solving and how is that benefiting you?**

For us it is very intuitive, safe, reliable and also its costs are affordable to acquire it, its interface needs more adjustments to be more attractive to the administrator, but it is very good software, practical to manage

  ### 24. Bitirx is a good low cost CRM for starters 

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bankole  A D. | Director , Small-Business (50 or fewer emp.)

**Reviewed Date:** November 01, 2019

**What do you like best about Bitrix24?**

Bitrix24 is a great tool for managing customer relationships and information automation.
As a small business owner, it was a great pilot tool for me to manage customer details. I also integrated the CRM to my website and this worked for a while

**What do you dislike about Bitrix24?**

Bitirx24 is quite limiting in the free version
Its a bit difficult to learn as a new user and there are fears that as my details are in the cloud it may not be secure. 

**Recommendations to others considering Bitrix24:**

Make the interphase more customer friendly

**What problems is Bitrix24 solving and how is that benefiting you?**

Managing customer details
Email marketing and more

  ### 25.  Excellent, it helps a lot and we save time thanks to bitrix24

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Mining & Metals | Enterprise (> 1000 emp.)

**Reviewed Date:** September 18, 2019

**What do you like best about Bitrix24?**

 It has a real-time support through the mass communication channels currently used, such as mobile messaging, social networks, email and live chats, work planning is very good to achieve a better organization of tasks, access to the source code and additional tools such as the learning assistance service and the integration and customization options. You can also appreciate having different real-time assistance tools that keep your customers happy to continue consuming your products.

**What do you dislike about Bitrix24?**

The cost of obtaining the product, since it is a bit high for an individual customer, it is difficult to obtain the product, the organization system can be a bit confusing, and its alert system when not activated can make it difficult and slow down the fulfillment of our work.

**Recommendations to others considering Bitrix24:**

 We recommend giving this useful and powerful tool an opportunity, while providing good technical support in popular communication channels, as well as handling email, telephone and text messages. You can also manage customer relationships, billing budgets, marketing emails, sales management and more. Finally, manage customer acquisition and loyalty campaigns more easily.

**What problems is Bitrix24 solving and how is that benefiting you?**

We only think about solving after-sales services and customer service, to form personalized websites, to have a better and more outstanding call and email log, that's why we use Bitrix24, this powerful software allows us to maintain interest in our current customers and futures, Organize and manage projects, among other things very important to us as customers, consumers and service providers.

  ### 26.  Bitrix 24 a positive mechanism of acquired our company

**Rating:** 4.0/5.0 stars

**Reviewed by:** oswaldo r. | Administrador, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 17, 2019

**What do you like best about Bitrix24?**

Bitrix 24, has been consolidated as one of the best software that our company has acquired, it has strengthened the projection of our projects, the workflow has done it effectively, progressively, organizes our work group feasibly, by means of its calendar sees the way to guide on each process in a precise and precise way, it can also be done through it a communication between client and company, it is very good for our processes as a company.

**What do you dislike about Bitrix24?**

We have seen that its interface is very simple, they need to improve it and put better themes, they must expand their characteristics, their acquisition costs should lower them more to make them more accessible to users.

**Recommendations to others considering Bitrix24:**

This software is new, simple in its functions but successful at the moment of operating them. This can be an option to organize your project schemes within your company or company.

**What problems is Bitrix24 solving and how is that benefiting you?**

We can not deny that Bitrix 24 has been a positive mechanism acquired by our company, it has been very helpful to organize our labor flows, the projects are more organized, easy to handle, the data is at hand, we can interact with customers to through communications via chat or calls.

  ### 27.  organization of work instantly with bitrix 24

**Rating:** 4.0/5.0 stars

**Reviewed by:** lazaro p. | Gerente de gestión, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2019

**What do you like best about Bitrix24?**

It is fascinating to have bitrix 24 at hand, it allows us to easily perform our workflows in an effective way, it organizes our projects very timely, it is very good to guide by means of its calendar, it is exceptional optimizing our sales, it automates our managements of our projects to execute, is an easy tool and allows us to save time and money.

**What do you dislike about Bitrix24?**

As everything has weaknesses should complement the conversations within the platform, improve the graphic interface of this tool, the product has competitive prices, should look for the way to lower the prices of their licenses, when it is opened by means of Android mobile teams its operation is slow.

**Recommendations to others considering Bitrix24:**

This tool has been very useful, and it is good to recommend that it has helped us and has been very helpful, it allows us to improve our work day by day.

**What problems is Bitrix24 solving and how is that benefiting you?**

It has been an effective alternative to organize our projects by means of their calendars and thus locate where and when a work commitment is going to be executed, its easy handling is a primary factor and thus allows to have quickly any information already entered.

  ### 28. Best for managing big projects and video conferencing

**Rating:** 4.5/5.0 stars

**Reviewed by:** Akash G. | Relationship Officer, Banking, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 04, 2019

**What do you like best about Bitrix24?**

You can centralized your business information or projects

It's best CRM solution i think so it's more then a CRM

It's easy to setup and fully customisable

You can easily do email marketing with unlimited email templates

Powerful reporting system

**What do you dislike about Bitrix24?**

I don't think so is there anything which people will not like except sometimes Speed is slow and it's available only in English

**What problems is Bitrix24 solving and how is that benefiting you?**

As a RO I am getting leads , contact and deals

Conduct video conference with remote team

Sometimes i manage a project email campaign

  ### 29. Overall GUI

**Rating:** 3.5/5.0 stars

**Reviewed by:** Soumyajyoti C. | Digital Marketing Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 02, 2019

**What do you like best about Bitrix24?**

The gui is very extensive and contains a lot of options with integrations and add-ons. It is really helpful if you know your stuff. 

**What do you dislike about Bitrix24?**

As I mentioned in the previous answer, it's very extensive. Because of that if you're new to crm and bitrix24 it's really to get a flying start, but you have the support team to guide you through. 

**What problems is Bitrix24 solving and how is that benefiting you?**

It's extensive and contains a lot of options and solution for your every problem. Due to that you organize, schedule, and communicate with your team thoroughly. I have been able to keep a track of the progress of every project. 

  ### 30. Bitrix24 is a new Website Platform for the future

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jonathan M. | IT Consultant | Web Developer | Virtual Assistant, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 28, 2019

**What do you like best about Bitrix24?**

Very easy and handy, everything is in there.  Fewer worries on building websites using this platform.

**What do you dislike about Bitrix24?**

Less of stock photos, when you upload photos it went higher byte instead and causing slow website.

**Recommendations to others considering Bitrix24:**

Make it the code available even in free mode.

**What problems is Bitrix24 solving and how is that benefiting you?**

Fast building website and easy to implement.

  ### 31. Almost everything in one CRM Bitrix

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nisha J. | Web Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 21, 2019

**What do you like best about Bitrix24?**

Very useful CRM for management system. Its provides lots of features in free version. I like its Kanban and Gantt, These are very useful to track my projects where lie. Its one for feature, theme change is  very awesome. It also provides drive storage, where I can store all my files. It send notification of every task regarding deadline, new comments and any changes in task. With the help of this, I can track everything like my tasks, my attendance etc.


**What do you dislike about Bitrix24?**

First of all its loading speed is very slow, need to work on it.
Its price is high
It is a powerful software but not very user friendly(not easy to use).

**Recommendations to others considering Bitrix24:**

Overall experience is good. Everyone must have this CRM as it is very useful CRM to manage all things in one place only. It reduces so much time and stress also because it manages  everything easily.

**What problems is Bitrix24 solving and how is that benefiting you?**

Bitrix is very useful software. It saves lots of time and stress. I like its Kanban and Gantt, These are very useful to track my projects where lie. Its one for feature, theme change is  very awesome. It also provides drive storage, where I can store all my files. It send notification of every task regarding deadline, new comments and any changes in task. With the help of this, I can track everything like my tasks, my attendance etc.

  ### 32. The best all-in-one tool for your company (that I know)

**Rating:** 4.0/5.0 stars

**Reviewed by:** Andreas R. | Technical Marketing Specialist and Programmer, Retail, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 01, 2019

**What do you like best about Bitrix24?**

The best of bitrix is its simple interface and its ability to expand functionality according to the needs of your business

**What do you dislike about Bitrix24?**

The task manager could be simpler, it costs a bit to get hold of it

**Recommendations to others considering Bitrix24:**

I recommend reading the documentation well... it is a bit old-fashioned but it is better to read it first before experimenting.

**What problems is Bitrix24 solving and how is that benefiting you?**

We needed an application that would be like our company's intranet without having to develop it entirely ourselves.

  ### 33. Good but Bloated CRM

**Rating:** 3.5/5.0 stars

**Reviewed by:** Amit R. | Marketing Head, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 21, 2019

**What do you like best about Bitrix24?**

This is a good feature rich CRM system good part is it's free! The best thing I like about Bitrix 24 is the number of features/module it provides. Good Integration options as well

**What do you dislike about Bitrix24?**

It's sometime very confusing in-terms of navigation. The workflow needs improvement, they are too confusing in nature

**Recommendations to others considering Bitrix24:**

Make the software easy to use & lesser confused Modules

**What problems is Bitrix24 solving and how is that benefiting you?**

We are a consultancy firm and it helped us manage our clients. We used it to for project tracking & task management. But we don't use it now

  ### 34. Easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ariel S. | Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 03, 2019

**What do you like best about Bitrix24?**

One of the only crm mobile application.Easy to use.

**What do you dislike about Bitrix24?**

It has few options and not enough notifications.

**Recommendations to others considering Bitrix24:**

Implement Bitrix24 only when you know how is your sale process. Otherwise you'll find it difficult to success.

**What problems is Bitrix24 solving and how is that benefiting you?**

I know can follow my leads from my phone.

  ### 35. What is Bitrix24

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 10, 2019

**What do you like best about Bitrix24?**

It has got great features at a great tool for managing sales and creating tasks. it overwhelms in content management and communication on social platforms.

**What do you dislike about Bitrix24?**

The customer service is a bit lacking behind. It can be contacted mostly through mails and it take 2-3 days to fix the problem.

**Recommendations to others considering Bitrix24:**

Bitrix24 is a well-designed software which reduces the human hours to a great extent. CRM & Sales Reports is the best part which I like most about the software. It provides an option of asking collateral management. I am satisfied user, would surely recommend it to all my friends. 

**What problems is Bitrix24 solving and how is that benefiting you?**

It provides a way for easy customisation. It can be accessed from anywhere. Its outstanding features are bulk email, calendar sharing, daily planner, file sharing, sales funnel management and so on. 

  ### 36. Organize your projects in ease.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Martha N. | Data Scientist., Mid-Market (51-1000 emp.)

**Reviewed Date:** June 11, 2019

**What do you like best about Bitrix24?**

It is very easy to organize projects  and keep track of them. Messaging feature has made it a very good communication tool.

**What do you dislike about Bitrix24?**

It has a very poor performance on phone which limits it use when one is not near a computer.

**Recommendations to others considering Bitrix24:**

I would highly recommend Bitrix24  for organization of projects and communication of different teams.

**What problems is Bitrix24 solving and how is that benefiting you?**

I have been able to keep track of tasks assigned to me. It has also helped us keep track of our customers and keep useful information about them. This has increased our overall delivery. We are also  able to do our internal communications, this has reduced time spent moving from office to office and email to other inboxes.

  ### 37. Client Management & Online Marketing Application

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sohan B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 04, 2019

**What do you like best about Bitrix24?**

This software has inbuilt solution of file storage, mailing, and customer communication tool that makes easier to manage customer and develop the business online.

**What do you dislike about Bitrix24?**

One thing that we dislike about Bitrix24 is that using this application on mobile devices is with limited functionality and features.

**What problems is Bitrix24 solving and how is that benefiting you?**

We are storing our business files and documents, managing clients and conducting email marketing all through Bitrix24 .

  ### 38. With Bitrix24, make your project easier

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.)

**Reviewed Date:** July 27, 2019

**What do you like best about Bitrix24?**

I really like that I can monitor and control the activities, I can also be aware of my clients in a very effective way, also it allows me a very good communication and manage the schedules of the employees, it is a very useful tool

**What do you dislike about Bitrix24?**

I think it has a slightly high price for small businesses and its interface can be further improved. Finally, the notification system is somewhat repetitive and sometimes annoying.

**Recommendations to others considering Bitrix24:**

Bitrix24 will help you have better control in your business, it is a very useful tool, it makes your job easier

**What problems is Bitrix24 solving and how is that benefiting you?**

Thanks to Bitrix24 I have been able to improve the performance of my business, I can assign tasks to my employees very quickly and be aware of everything that happens in real time

  ### 39. Bitrix24 is perfect for handling important documents

**Rating:** 4.5/5.0 stars

**Reviewed by:** Diego R. | Sales Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** March 23, 2019

**What do you like best about Bitrix24?**

Bitrix we like a lot, especially for its great ability to manage databases, and the ease it offers the user when it comes to handling discussion boards. We really like its price, of only $ 39 per month, and its perfect orientation to the Webmail application. We also like your CRM tool, because it allows us to take full control of our potential customers. 

**What do you dislike about Bitrix24?**

What we most dislike about Bitrix24 is its slowness to make time reports, and its integrated calendar, which does not allow scheduling events properly. The website allows you to change customizable themes, but these are often confused with the letters on the page because they are white, and that makes it quite confusing to work with it sometimes. 

**Recommendations to others considering Bitrix24:**

Bitrix24 is totally recommended for all kinds of small businesses. It is very easy to create an account on the page and start working almost immediately. We also recommend it for its task management system, with which it is very easy to organize. 

**What problems is Bitrix24 solving and how is that benefiting you?**

Bitrix24 is excellent. It has helped us a lot to keep track of clients, and allows us to be in constant communication with them. Your chat and calls system saves us the effort of looking for external services, since it offers a high quality. In addition, it is quite good for the direct handling of customer surveys and comments. 

  ### 40. Very useful CRM and delivers everything in one package

**Rating:** 4.0/5.0 stars

**Reviewed by:** Neha J. | PHP Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 06, 2019

**What do you like best about Bitrix24?**

-Bitrix24 is a  streamlined CRM and very useful CRM
-Has Employee attendance time sheet and team management system
-Integrated Communications 
-can connect with the phone numbers and can make and receive calls
-Notification of urgent task or assignment or any activity
-Best tool for task and project management 
-One can post any updates and news 

**What do you dislike about Bitrix24?**

- Pricing is high
- Some of functionality are not polished or clear enough. 
- Loading Time slow, it should be improved
- There should be an accounting features.

**Recommendations to others considering Bitrix24:**

Anyone can run almost their entire business/company on it. It has great project, task, meetings, workflows and employees management system, overall all in one software. It has integrated communications system. Anyone can go for it.

**What problems is Bitrix24 solving and how is that benefiting you?**

This CRM is very useful and delivers everything in one package. Anyone can run almost their entire business/company on it. It has great project, task, meetings, workflows and employees management system, overall all in one software. It has integrated communications system. Any updates and news can be post that will be visible to every team member. Overall it is very very useful software.

  ### 41. Internal communication and project management.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 16, 2019

**What do you like best about Bitrix24?**

This platform has many features for managing projects and sending tasks to employees within companies, it has great characteristics. We can access it from different platforms, which is a great advantage. It can be accessed through the website, mobile applications, and desktop applications for Windows, Mac, and even the Linux platform. That is something really interesting and the biggest advantage I can observe.

**What do you dislike about Bitrix24?**

Its price is quite high and there are many people who do not have the necessary money for the subscription.

**Recommendations to others considering Bitrix24:**

I recommend the use of this platform in small and large companies, as it is used as a tracker to monitor and make business decisions about the time needed for a specific task. It provides motivation for continuous improvement and increases the efficiency and effectiveness of the organization. Workers cannot have excuses for not delivering tasks since everything is stored in the cloud, and in this way, the administrator will always have access to everything.

**What problems is Bitrix24 solving and how is that benefiting you?**

I am using Bitrix24 for internal communication and basic task management. It has been a great experience and very helpful for me, especially with many features. I will surely continue using it to track each project very efficiently. I use this application almost daily. This is one of the essential applications for every work team.

  ### 42. calendars and reminders makes us effectively comply with our work obligations

**Rating:** 4.0/5.0 stars

**Reviewed by:** aliskair d. |  Business administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 31, 2019

**What do you like best about Bitrix24?**

We have analyzed each of the software that refers to the organization of work flows and pending work and allow us to point out that Bitrix24 is one of the best since we were able to organize our projects in a timely manner, to organize our work through a calendar that works start and end dates of each eventuality acquired, it is very practical, dynamic, effective to perform these kinds of tasks within our company, their costs to be able to acquire are flexible for each micro and macro company.

**What do you dislike about Bitrix24?**

We identify that there are few shortcomings that this product has, but one of them is that when it is opened through Android mobile devices, (Cellular) it is slow and it is difficult to manipulate it by this means, they must add more contents so that be complete and effective for the administrator of each company that acquired this software.

**Recommendations to others considering Bitrix24:**

We recommend it because it is an extensive software, recognized by all for its high performance, by means of its calendars it has framed to lower the work flow of our company, envisioning in managing more sales in a short time

**What problems is Bitrix24 solving and how is that benefiting you?**

The solutions have been very pleasant, timely and efficient for our company, it has been easy to use, easy to use because its calendars and reminders make us effectively comply with our work obligations, it is practical to carry out these processes, optimizes our business and it makes it seem more opportune for us, we have advanced in our sales statistics, we are happy to have this product so successful for the world.

  ### 43. Great for a starter agency!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 15, 2019

**What do you like best about Bitrix24?**

The price, it's free if you have a certain number of employees and the widgets really help cement your professionalism

**What do you dislike about Bitrix24?**

It took a long time to get to understand the application. There should be more easier to follow tutorials.

**Recommendations to others considering Bitrix24:**

Set up a free account and play around with it for awhile before deciding to switch just to make sure it's right for your agency 

**What problems is Bitrix24 solving and how is that benefiting you?**

We are starting our own independent agency. I believe this application is perfect for a starter company

  ### 44. Very confusing app to use 

**Rating:** 1.5/5.0 stars

**Reviewed by:** Antonia P. | Administrative Assistant, Higher Education, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 07, 2019

**What do you like best about Bitrix24?**

I like the potential of it being our own social platform, and the possibility of use.

**What do you dislike about Bitrix24?**

It is very confusing to use, there is not much help to implement. We have tried several times to put into action, unsuccessfully.

**Recommendations to others considering Bitrix24:**

Take advantage of live tutorials that they offer from time to time.

**What problems is Bitrix24 solving and how is that benefiting you?**

We aren’t solving anything at this time. We would definitely like to have everyone understand how to use.

  ### 45. It does a lot, maybe even too much!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bernard S. | Team Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 21, 2019

**What do you like best about Bitrix24?**

The ability to scale into different functional areas as companies grow. The product is very extensible, well thought out and lends itself extremely well to smaller growing companies as well as mid-sized established companies.

**What do you dislike about Bitrix24?**

Just too much to chew for smaller shops or start-up companies. Very difficult for small co's to take on even when they can see the advantage of having a tool they can grow in to.

**Recommendations to others considering Bitrix24:**

The same for all software: 1) Make sure you are solving the right problem before making a buying decision. E.g., If your HR team can't seem to figure out how to add value in your company's recruiting process, the problem probably isn't the tool their using... 2) Make sure the tool fits your needs, abilities to implement and support and your budget.

**What problems is Bitrix24 solving and how is that benefiting you?**

 This is a stellar tool for mid-size companies or smaller shops on the rise and growing. It fits neatly in that space where you have a little money to spend on worthwhile products but not the ludicrous amounts of money you'd have to spend for "enterprise class" tools such as those from Oracle and SAP. That said, for smaller companies or start-ups it is way too complex and has far too great a learning curve. Small shops simply don't have the time and resources to dedicate to learning a tool as feature rich and comprehensive as Bitrix. All in all though, if you are keen to get value for your money, you'd be hard pressed to find more value for money than that offered by Bitrix 24.

  ### 46.  The best to organize Bitrix24

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 28, 2019

**What do you like best about Bitrix24?**

What I like about Bitrix24 is its ease of use, its interface is very attractive and lightweight, and I have the ease of tracking and managing actions, jobs, vendor receipts, files, I really like its platform. It is based on the cloud and the accounting management regime is more flexible, this is an incredible solution, I love the Bitrix24 software is very good for tracking and responding to all online transactions.

**What do you dislike about Bitrix24?**

What I don't like is its high price for the premium system, and I see that the software is still in development, and some interfaces are very complex, that it has all the tools in a single window, they should improve that and simplify it.

**Recommendations to others considering Bitrix24:**

If you are looking for software that helps you organize and increase communication, consider Bitrix24, it is very efficient and easy to use.

**What problems is Bitrix24 solving and how is that benefiting you?**

Thanks to this software I have been able to organize workflows and new projects, I have many benefits when using this, I manage customer relationships and I simplify everything

  ### 47. Cheap and cheerful

**Rating:** 3.0/5.0 stars

**Reviewed by:** Andrew B. | Head of Liveops and Support, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 09, 2019

**What do you like best about Bitrix24?**

Use the tool for in and outbound calls and its has a very cheap licence structure

**What do you dislike about Bitrix24?**

Voice features are very basic for EU needs

**Recommendations to others considering Bitrix24:**

You get what you pay for

**What problems is Bitrix24 solving and how is that benefiting you?**

Pricing for a low volume call environment

  ### 48. Not bad CRM system

**Rating:** 3.0/5.0 stars

**Reviewed by:** Murod N. | Support Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 30, 2019

**What do you like best about Bitrix24?**

Customer Relationship Management system Bitrix 24 is one of powerful software that you can use for managing your business: deals, projects, circulation of money and etc.
System has web interface, so users don`t need to install software to use  it. 
Users can have access to system from all over the world, if company`s administrator implement this access. Also, users can connect to system by just using their company`s username and password
Users can connect to CRM from any platform, that has a browser and connected to company`s network

**What do you dislike about Bitrix24?**

Usually, CRM needs to be configured for the company`s needs. Company will need to collaborate/talk with developers and during a long time wait for implementing system.
Administrators can install Bitrix 24 CRM in company`s infrastructure by different varieties. All of these has different issues while installing. Even when system is installed and partly configured, serious bugs can appear. So administrator need to be ready for many types of bugs while implementing system in the company.

If company just implement usual pack, there are many restrictions and anyway company will need to order individual pack  of system.

Some people love this program, some people hate and migrate to other software

**Recommendations to others considering Bitrix24:**

Bitrix 24 is not the best CRM systems, but developed individually option for organization - one of the best choice

**What problems is Bitrix24 solving and how is that benefiting you?**

Centralized deals and projects between managers 

  ### 49. Manage your projects.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Richard M. | Marketing Positions, Computer Games, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 17, 2019

**What do you like best about Bitrix24?**

It is a good platform to maintain order in a company and monitor employees efficiently, its interface works correctly and what it uses daily to manage the workflow.

**What do you dislike about Bitrix24?**

What I do not like about this great platform is that sometimes it is usually slow, its design is good, but its options are not in place and must accommodate it to make working time more enjoyable.

**What problems is Bitrix24 solving and how is that benefiting you?**

t helped me to keep in touch with employees and customers, I keep a daily follow-up to apply different tasks to employees who stand out in their work area.

  ### 50. For an Organization of your workflows, bitrix24 is the indicated one

**Rating:** 4.0/5.0 stars

**Reviewed by:** jorge c. |  Business administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2019

**What do you like best about Bitrix24?**

Initially, it has stood out for generating impact in terms of the re-organization of our work flow, it has determined as a priority our organization of our projects through calendars that aim to settle happy terms pending business. It has linked an effort to facilitate our efforts in a timely and safe way, it is an easy-to-use software, it is quick when it is handled, and this tool that has strengthened our company instantly is very cool.

**What do you dislike about Bitrix24?**

Analyzing this software in the first instance its interface is very simple, basic, the option would be to restructure the graphics to make it more attractive for whoever is using it, it lacks features to be complete in its entirety, when acquiring it we realized that It is expensive compared to other software similar to its functions.

**Recommendations to others considering Bitrix24:**

There are many similar software, but this software has excellent tools and functions, where it could bring progress and development to your company, it is easy to use and it is practical for those administrators who are not strong for the system.

**What problems is Bitrix24 solving and how is that benefiting you?**

This software is very practical and we are grateful to have this software, it has provided a great advantage in terms of organization and to have instantly the data we need, its customer support is good, and we can say that it is very good software to recommend


## Bitrix24 Discussions
  - [Is bitrix24 really free?](https://www.g2.com/discussions/is-bitrix24-really-free) - 2 comments, 1 upvote
  - [Is bitrix24 any good?](https://www.g2.com/discussions/is-bitrix24-any-good) - 1 comment, 1 upvote
  - [Why apk slow proces](https://www.g2.com/discussions/why-apk-slow-proces) - 1 comment, 1 upvote
  - [Can you implement the indentation of bullet lists](https://www.g2.com/discussions/50972-can-you-implement-the-indentation-of-bullet-lists) - 1 comment, 1 upvote
  - [How does Bitrix24 work best?](https://www.g2.com/discussions/how-does-bitrix24-work-best) - 1 comment, 1 upvote

- [View Bitrix24 pricing details and edition comparison](https://www.g2.com/products/bitrix24/reviews?page=8&section=pricing&secure%5Bexpires_at%5D=2026-06-26+14%3A03%3A00+-0500&secure%5Bsession_id%5D=a1c17527-5584-4832-aff5-79fe8900aeb6&secure%5Btoken%5D=731d2b23f6f869d052577927f5351da36e58f70f42b75003389818b8d6c4c334&format=llm_user)
## Bitrix24 Integrations
  - [1C EV Charging](https://www.g2.com/products/1c-ev-charging/reviews)
  - [3CX](https://www.g2.com/products/3cx/reviews)
  - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews)
  - [Asterisk](https://www.g2.com/products/asterisk/reviews)
  - [Calendly](https://www.g2.com/products/calendly/reviews)
  - [ChatArchitect](https://www.g2.com/products/chatarchitect/reviews)
  - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews)
  - [ComplyAdvantage](https://www.g2.com/products/complyadvantage/reviews)
  - [Data Studio](https://www.g2.com/products/data-studio/reviews)
  - [Google Analytics](https://www.g2.com/products/google-analytics/reviews)
  - [Google Drive to OneDrive Migration Tool](https://www.g2.com/products/google-drive-to-onedrive-migration-tool/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Jotform](https://www.g2.com/products/jotform/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Miro](https://www.g2.com/products/miro/reviews)
  - [MySQL](https://www.g2.com/products/mysql/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews)
  - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews)
  - [Twilio](https://www.g2.com/products/twilio/reviews)
  - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews)

## Bitrix24 Features
**Sales Force Automation**
- Contact & Account Management
- Partner Relationship Mgmt. (PRM)
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics

**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**File Management**
- Device Syncing
- Web Interface
- File Type Support
- Search
- Mobile Apps

**Communication**
- Status Updates
- Instant Messaging
- Activity Feed
- Notifications
- Comments and Voting
- Discussions
- User Directory
- Online Status of Coworkers

**Tasks**
- Creation & Assignment
- Due Dates
- Task Prioritization
- To-Do Lists
- Dependencies
- Mass Updates
- Drag & Drop
- Recurring Tasks

**Grammar**
- Grammar Check
- Tone Check
- Sentence Formatting

**Presenter Tools**
- Live Preview
- Notifications Blocker
- Remote Control
- Switch Presenter

**Knowledge Pages**
- Templates
- In-Content Feedback
- Versioning and Version History
- Decision Trees
- Duplicate Detection
- Content Editor

**Tasks**
- Tasks
- Details
- Priority

**Communication**
- Chat
- Discussions
- External
- Feedback
- Announcements

**Collaboration Tools**
- Screen Sharing
- Presentations
- Live Chat
- Hand Raising

**Calendar View**
- Multi-Calendar View
- Customizable Viewing

**Agentic AI - Kanban Project Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Cloud Content Collaboration**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction

**Agentic AI - Employee Intranet**
- Autonomous Task Execution
- Adaptive Learning

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Collaboration**
- File following
- File Sharing
- Simultaneously Editing
- Change Tracking / Audit Logs

**Content Management**
- File Sharing
- Document Collaboration
- Version Control
- Tagging
- Knowledge Base
- Surveys

**Projects**
- Planning
- Project Map
- GANTT
- Calendar View
- Views
- Project Budgeting
- Issue Tracking
- Templates
- Critical Path
- Time & Expense
- Methodologies

**Customizations**
- Templates
- Drag and Drop
- HTML Input
- Domain Name

**Knowledge Base**
- Q & A
- Link Sharing
- Searchable

**Formatting**
- Plagiarism Check
- Style Editor
- Citation Finder

**Conferencing Options**
- Group Live Chat
- Audio Conferencing
- Video Conferencing

**Knowledge Dissemination**
- Page Analytics
- Permissions
- Knowledge Sharing
- Notifications
- Advanced Search
- Browser Extension
- Organization
- Other Integrations
- Knowledge Integrations

**Kanban Boards**
- Kanban Cards
- Drag and Drop
- Visibility

**Content & Documents**
- File Sharing
- Notes
- Search
- Versioning

**Meeting Coordination**
- Scheduling
- Recording
- Participant Permissions
- One-Click Join

**Shared Calendar**
- Calendar Collaboration
- Multiple Calendar Management

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Administration**
- User and Role Management
- Policies and Controls
- Device Management
- Storage Limits
- Storage Zones
- Security

**Productivity Tools**
- Task Management
- Calendar
- Search
- Mobile
- Multi-Language Support

**Resource Management**
- Resource Definiton
- Capacity
- Scheduling

**Growth**
- SEO
- Site Analytics
- Marketing Tools
- E-Commerce
- Hosting

**Security**
- Verification
- Role-Based Permission
- Public vs Private

**Content **
- Idea Recommendation
- Content Generation
- Form Generation

**Application Tools**
- Password Protection
- Recording
- In-Browser Application

**Planning**
- Workflow
- Backlog
- Optimization

**Controls**
- Custom Views
- Followers
- User Management
- Calendars
- Public Sharing

**Software Type**
- Mobile
- Browser Application
- Desktop Application

**Accessibility**
- Screen Reader Compatibility
- Keyboard Shortcuts

**Agentic AI - Knowledge Base**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support

**Platform**
- Performance and Reliability
- Reporting and Auditing
- System of Record Integration
- APIs

**Administration**
- Moderation
- User, Role, and Access Management
- Performance and Reliability

**Project Monitoring**
- Baselining / KPIs
- Resource Allocation
- Dashboards

**Content**
- Email Integrations
- Content Management
- Permissions
- WordPress Tool

**Content**
- Trackable Analytics
- Import
- File Viewing
- Update Notifications

**Product Type**
- Standalone Application
- Plugin

**Project Management**
- Task Management
- Planning
- Visibility
- Integration

**Support**
- Customer Support

**Integration**
- Sync Multiple Calendars
- Import Events
- Software Integrations

**Agentic AI - Video Conferencing**
- Autonomous Task Execution
- Proactive Assistance
- Decision Making

**Agentic AI - Screen Sharing**
- Decision Making

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Communication**
- Social Features
- Tagging 
- Upload 
- Comments

**Remote Collaboration**
- Alignment
- Accountability
- Connectivity
- Offline Mode

**Notifications**
- Customized Calendar Notifications
- Location-Based Alerts

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Generative AI**
- AI Text-to-Image
- AI Text-to-Speech
- AI Image-to-Text

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Project Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Project Collaboration**
- Multi-step Planning
- Cross-system Integration

**Agentic AI - Calendar**
- Cross-system Integration

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Bitrix24 Alternatives
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