Bitrix24 Reviews & Product Details

I find Bitrix24 incredibly valuable as it offers an all-in-one CRM and project board for free, which helps me keep my software costs low while managing real estate referral leads and agricultural consulting tasks. I really like its built-in Kanban boards that make visually tracking leads and tasks easy. Having the CRM, task management, and team chat integrated in one platform is a big plus for staying organized and efficient. The initial setup was quite straightforward, taking only around 16 minutes to get my first lead pipeline up and running. Review collected by and hosted on G2.com.

The interface of Bitrix24 can be a bit cluttered and overwhelming because it tries to do so much at once. The mobile app tends to be slow to load, particularly with a poor internet connection. I also find it frustrating that some of the more useful automation features are reserved for paid plans. It would be great to have a 'lite' or simplified dashboard mode for quick access to basic tasks without the complex CRM features. Improved offline support or a lighter mobile app would also be beneficial, especially with unreliable internet connectivity. Review collected by and hosted on G2.com.

This platform brings CRM, task management and other internal communication, customer support all into a single ecosystem. Dear CRM pipelines and automation rules are highly customizable for different sales process and I also like having emails, calls, chats and other customer history connected to the relevant CRM record. And their giant charts and Kanban boards, along with time tracking and recurring tasks, also make our project coordination much easier. It provides a strong value for business who are wanting to reduce the number of separate tools they use. Review collected by and hosted on G2.com.

Their interface can feel a bit crowded because they have so many features which are packed in a single platform. And new users may also need to consider time and training to understand the navigation, permissions, and other automation settings. Some menus and configuration options are not as intuitive as they could be. Setting up a complex CRM workflow may also need assistance from an experienced administrator or an implementation partner. Mobile usage can feel less convenient when handled with CRM or project management activities. Review collected by and hosted on G2.com.

The user interface is rather straightforward and standarized. Comes with all the functions I need and expect from a complete turn-key CRM solution. I started with the free version and then switched to the Basic plan. So far so good. Haven't had the time to try the Wordpress integration but will be hoping to do so in the weeks to come.

Overall It's a great tool if you want to run your business like the big fishes on the market! Review collected by and hosted on G2.com.

The mobile version needs a tad bit more refinement bc it kept crashing my on phone. Don't know maybe the fault it's on my end but everything else runs perfectly on my iphone 13. Review collected by and hosted on G2.com.

Our company was looking for a solution to automate the transfer of leads from the Indiamart marketplace to the Bitrix24 CRM in order to get rid of manual transfer of applications. As a result, viasocket turned out to be the most suitable tool for our tasks.

Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work correctly, but experts quickly suggested an alternative option with direct connection via client_id. In the future, any issues were resolved very quickly, usually within an hour.

I was also pleased with the interface: if you have previously worked with Zapier or Make, it will be very easy to get used to it — the logic of scripts and steps is almost identical. It took only a few minutes to set up the integration we needed.

An additional advantage is the ability to make arbitrary requests to Bitrix24 via the API. Despite the lack of the necessary ready-made node, using the Custom API Request, it was possible to fully implement the necessary logic for transferring data from Indiamart.

We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications. Review collected by and hosted on G2.com.

Nothing I dislike about the app. The app is perfect Review collected by and hosted on G2.com.

In short, the best part is having communication, project management, and CRM in one hub, which boosts productivity and reduces the need to juggle multiple apps. Review collected by and hosted on G2.com.

In short, the biggest drawback is that Bitrix24 tries to do everything at once, which makes it powerful but also harder to use smoothly without training or patience. Review collected by and hosted on G2.com.

What I like best about Bitrix24 is that it brings many tools into one place. I can manage contacts, track communication, assign tasks, and keep everything organized without switching between different apps. It helps improve productivity and makes daily work much easier. Review collected by and hosted on G2.com.

Bitrix24 can feel a bit complex at the beginning because it has so many features. The interface can sometimes be overwhelming, and it takes time to learn where everything is. Also, it can feel slower when using advanced features. Review collected by and hosted on G2.com.

Bitrix24 is an incredibly powerful all‑in‑one platform that makes managing tasks, communication, and customer relationships feel effortless. I love how everything—CRM, chat, calls, automation, and project tools—lives in one place. It’s user‑friendly, customizable, and perfect for keeping teams organized and connected. Review collected by and hosted on G2.com.

It is powerful, but the learning curve can feel steep at first. Some features are tucked away or require extra setup, which can be overwhelming for new users. Once everything is configured, it runs smoothly — but getting there can take time. Review collected by and hosted on G2.com.

I love that I can integrate Bitrix with my Google Calendar or my phone calendar, set up tasks, and access everything from anywhere. As a real estate agent, this CRM-specific use really stands out to me. Being able to load leads and create a sales path for each one is invaluable. The Bitrix team helped with the setup, and after that it was a breeze. I use this product daily to keep my sales channel full, and it makes my work as a real estate agent feel like a walk in the park. Review collected by and hosted on G2.com.

The online platform tends to be a bit tedious to navigate and is slow, but the cellphone app makes up for it. For an estate agent, the app is really where it’s at. Review collected by and hosted on G2.com.

Bitrix24 has tons of functionalities related to CRM, document management, communication, and also has a plethora of sales tools that facilitate the sales workflows in a big company like email marketing,sales funnels, automated workflows, etc. The user interface is straightforward, a bit outdated though. Performance is good, there is also integration with Zapier which translates into integration with almost anything. Pricing is a bit on the steep site, though if you are using all features, it is well worth it/ Support responds promptly, but not always efficient replies. Review collected by and hosted on G2.com.

The user interface is a bit outdated with functionalities split across many screens. The learning curve for some options was a bit steep. For a small organisation the pricing model is not flexible enough. Review collected by and hosted on G2.com.

That it is an all in one business platform, we are able to integrate with other platforms and update on features to specifically work best for us. The lay out is okay, it stores information well, such as files, calls, chats ect Review collected by and hosted on G2.com.

It has alot of issues, functions not always working properly, due to to the complexity of the software. Trying to create updates are time consuming and usually always end with other functions breaking or it going down temporarily. Review collected by and hosted on G2.com.