Accelo Reviews & Product Details

Accelo excels at integrating key business operations, especially those related to billing, project management, CRM, and time tracking. The platform has greatly reduced the burden of administrative work by automating workflows such as project scheduling, task assignment, and time tracking, among other processes. We rely on Accelo to monitor all billable hours, which helps us better understand our profit margins and evaluate employee productivity. Additionally, we use it to track financial activity related to work management, which has resulted in meaningful retainers for both our clients and staff. We also use Accelo in conjunction with other tools like Microsoft 365, Google Workplace, QuickBooks, Slack, and more.

Employees are absolutely managed by this platform, where their working hours are recorded and payments made based on their performance Review collected by and hosted on G2.com.

Accelo has not kept up with investing in their interface, which makes the platform less competitive and less appealing. We encounter significant issues with customization, especially when it comes to templates and managing workflows. Review collected by and hosted on G2.com.

Accelo is versatile in bringing all services together in a firm, from the project management, ticketing, billing and even CRM

The brilliant consolidation from this app ensures no more spreadsheets that creates errors and operational problems

Accelo values time, which is a solid metric that brings productivity and enhance efficiency, and this makes sure even single time is well tracked

Most of our processes are repetitive, and Accelo has established a systemic automation measures more so on administrative matters and this helps standardize our operations

The program supports multiple tasks or operations in a company, justifying its scalability and reliability

The support from Accelo is top notch, very authentic and helpful Review collected by and hosted on G2.com.

Accelo is a great software, but has some complications when setting it up

The analytical limitations is also a challenging part the app has problems with Review collected by and hosted on G2.com.

Accelo brings all tasks and their milestones together, helping us coordinate all the expenses, track the billing process, snd ensure all CRM are efficiently managed

We track the progress of all projects consistently, with transparency and accountability

Constantly tracking our projects ensures that our company makes profits from all the projects in progress

Accelo has drastically reduced manual overhead by establishing automated integration with email systems, custom fields and calendars

The response acquired from customer desk is friendly and impressive, giving customers high confidence Review collected by and hosted on G2.com.

Accelo is broad in covering multiple programs and operations, which demands high level of configuration and coordination, for proper resources use and thus causes a significant strain

Small enterprises finds no refuge or benefit from this app, where the set rates are extensively overstated Review collected by and hosted on G2.com.

I really appreciate that Accelo combines our CRM, Help Desk, Sales, Project Management, and Billing into one tool, which has been great for scaling our business as we grow. I love the help desk features, especially how I can check and verify timesheets and quickly audit them. It's also useful that with the help desk, a ticket is created to track the time spent when a customer contacts us, making it easy to bill post-paid clients in 15-minute increments. Review collected by and hosted on G2.com.

Accelo has some shortcomings, one major feature on the email that I would love to see is a "save as draft." If you click away from an email or get pulled in another direction, you could lose your email. It was actually pretty difficult. We had an advisor from Accelo help us out, but they needed to understand our workflows for success. While it took some time, (2-3 months) we finally did get settled. Review collected by and hosted on G2.com.

This tool is highly automated thus reduces time wastage in manual tasks doing repetitive tasks thus reducing time wastage and errors.

It has great integration capabilities with other platforms hence promoting highly streamlined workflow that has seen great productivity in the company.

The dashboard reporting and analytics in this tool is also on top notch. Review collected by and hosted on G2.com.

The tool has been seamless, I do not have dislikes. Review collected by and hosted on G2.com.

Being able to assign clients their own job boards, tasks with assignees, communication features in general stream, task streams, checklists per task as well as being able to track time per task - along with lists that are customizable to track literally everything. It's ALL here and it's quite useful. We used it extensively as our job management system and ticket system for various products for over 3 years. Review collected by and hosted on G2.com.

It has got to be the glitchiest platform ever created. Streams completely disappear once you submit, or you have to refresh 3 times to see them, let alone apply to them. Tasks start times do not work properly and seem to start whenever they feel like, and the entire infrastructure seems to have a mind of its own. Customer support has not always been helpful, and it's not easy to learn with a deep curve on how to read job boards, navigates jobs vs lists and implementation into existing processes is tough. Integrating people seems easy in setup but make a mistake on the profile and good luck changing it. It needs a huge quality overhaul. Review collected by and hosted on G2.com.

Accelo is a platform that bundles all operations in a company together, helping us not to keep shifting or switching between apps separately

Most of the recurring operations or tasks are automated, lowering the administrative overhead and reducing the hectic manual tasks

The program is versatile in handling the process of project planning, with monitoring mechanisms that helps users assign tasks and track expenses

There is robust lifecycle tracking, helping users to have valuable lead generation and manage all the relationships

Accelo evaluates the financial visibility of any project, the financial implications and the possible benefits

We create a very accessible and effective client portal, helping us share updates and ensure we communicate effectively Review collected by and hosted on G2.com.

Accelo is not suitable for small companies, it has overwhelming and complex configurations demands

Some modules on mobile app are not well polished and they affect the functionality of this app Review collected by and hosted on G2.com.

A few things I like best about Accelo are: 1) the ability to see and respond to all team members’ email correspondence with clients and vendors, 2) the ability of the engagement templates to be heavily customized, and 3) the ability to create customized shared lists. Review collected by and hosted on G2.com.

A few things I dislike about Accelo are: 1) the engagement page Insights tab does not show the total hours assigned to each team member - just work done and forecast budget overages, 2) to the same effect, you can filter by team member on the Overview tab, but I wish it would total the hours at the bottom for each team member based on the filter applied, 3) some of the reports provide too much information and are unable to be simplified to show just the specific information I am looking for. Review collected by and hosted on G2.com.

I like that Accelo is cloud-based, which makes accessing it easy from anywhere. It's also easy to learn yet highly configurable and flexible, allowing it to adapt to different needs. I appreciate how it acts as a central point for many different departments to collaborate effectively. Review collected by and hosted on G2.com.

Triggers could be easier to implement or test. While testing triggers, we have caused a lot of irreversible issues. It took the better part of a year to fully get invested and used to Accelo. Review collected by and hosted on G2.com.

Takes a bit to learn, but once you wrap your head around it, the ease of implementation and functionality is great. We use this every day in our agency and it helps us keep track of all of our clients, projects and invoicing. It also seamlessly integrates with Xero and other popular softwares. I have found the customer support to be good. They have a great range of articles you can read if you're having trouble. Review collected by and hosted on G2.com.

When switching from the old to new version of Accelo, I found quite a few key features were not transferred over that I use every day. This meant that I had to stay using the old version for a while. Additionally, there are some glitches sometimes with filters etc and the ability to produce dashboards and reports, but are usually fixed quickly. Review collected by and hosted on G2.com.