What problems is Accelo solving and how is that benefiting you?
As a small, professional services organisation provide 365 consultancy and business-process solutions, we have the same challenges as large IT Consultancies but have to operate on fraction of the costs and resources. We operate across highly regulated industries, and different geographies, mostly working remotely and with high-degree of movement for our staff working in multiple clients and on several projects at any one time. Having been around more than 18-years, we developed various bad-habits, work-arounds, and acquired a set of tools overtime which were not very good a working together.
When one of core application providers decided to remove the project resource management toolset without a roadmap. We took the opportunity to review the range of modern tools and platforms, and looked over and compared multiple offerings from Monday.com through to Accelo. We settled on Accelo because it covered everything from our contacts, sales, contracts, project and resourcing, retainer mgmt and ticketing while providing extensive integrated reporting and a mobile experience. We could modernise our tools, remove 4 different providers and take opportunity to clean-up our business processes for: Contact and Sales management, Project coordination and time-management, and Customer portal and ticketing.
Accelo was it cost effective and the user's experience is consistent, integrated and seamless across all the different modules from CRM, sales, project mgmt, timesheeting, support ticketing and invoicing. We get out-of-the-box reporting and tracking, which is up to date, showing what's actually happening in our business. Review collected by and hosted on G2.com.
