--- title: Accelo Reviews meta_title: 'Accelo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 685 reviews by the users' company size, role or industry to find out how Accelo works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 685 scale: '5' date_modified: '2026-07-18' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Accelo Reviews **Vendor:** Accelo **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 4.3/5.0 **Total Reviews:** 685 ## About Accelo Most PSA platforms tell you what happened. Accelo tells you what's coming. Professional services firms running on disconnected tools are making critical decisions on data that's always a few weeks behind: a project tool here, a resourcing spreadsheet there, an invoicing system that talks to neither. Scope drifts unnoticed. Margins erode before anyone sees them. Resourcing decisions get made on gut feel. And 42% of professional services firms are losing revenue they've already earned as a result. Accelo is an AI-powered PSA platform that connects project delivery, resourcing, and financials in one place and tells you what's coming before it becomes a problem. Not another tool to add to the stack. The platform that replaces the gaps between them. Where traditional PSA software records and reports, Accelo forecasts and flags. AI surfaces scope drift and margin risk in real time, while there's still a conversation to have, not a write-off to explain. Intelligent resourcing matches people to work based on skills, workload, and past performance, not just who has an opening in a spreadsheet. Capacity gaps show up against your live pipeline before they affect delivery, not after a hiring decision goes wrong. Accelo's AI is embedded across the platform, not bolted on as a separate module or a marketing claim. Predictive risk flagging monitors projects, resourcing, and financials simultaneously, surfacing early warning signals before they escalate. AI-predicted project completion dates update in real time as delivery data changes. Automated time capture logs billable hours as work happens, closing the gap between hours worked and revenue collected. Intelligent resource matching evaluates skills, workload, and past project performance (not just calendar availability) to recommend the right person for every engagement. For teams already using AI tools in their workflow, Accelo connects natively to ChatGPT, Claude, Gemini, and Microsoft Copilot via MCP, enabling natural language queries against live project, resource, and financial data without leaving the tools your team already uses. Every project your team completes makes the platform's recommendations sharper. Accelo serves agencies, consulting firms, IT services companies, and other professional services businesses with 20 to +500 employees managing a mix of project and retainer work, where leadership is making decisions based on incomplete or delayed data and the cost of finding out too late is already showing up in the margins. ## Accelo Pros & Cons **What users like:** - Users value the **ease of use** of Accelo, enjoying seamless access and efficient project management across departments. (34 reviews) - Users value the **comprehensive project oversight** of Accelo, enhancing coordination, efficiency, and profitability across tasks. (29 reviews) - Users value the **seamless integration** of Accelo, enhancing efficiency across multiple business functions for scalable growth. (26 reviews) - Users appreciate the **integrated client management** features of Accelo, enhancing efficiency and supporting business growth. (24 reviews) - Users value the **effective task management** provided by Accelo, enhancing project tracking and minimizing manual overhead. (24 reviews) - Users value the **automation features** of Accelo, which significantly reduce administrative tasks and enhance productivity. (23 reviews) - Users value the **time-saving automation** of Accelo, which simplifies operations and enhances productivity without constant app switching. (23 reviews) - Users value the **seamless integrations** of Accelo, effectively connecting sales, project management, and billing on one platform. (21 reviews) - Project Tracking (20 reviews) - Users value the **seamless team collaboration** in Accelo, enhancing growth and efficiency across all company levels. (19 reviews) **What users dislike:** - Users express frustration over **missing features** in Accelo, impacting usability and complicating task management. (20 reviews) - Users struggle with the **steep learning curve** of Accelo, requiring extensive configuration and causing frustration for small businesses. (19 reviews) - Users criticize Accelo for its **limited features** , which hinder efficiency and contribute to poor overall performance. (16 reviews) - Users find Accelo's **complexity** overwhelming, noting its steep learning curve and confusing multitude of options. (12 reviews) - Users find the **limited customization** in Accelo frustrating, hindering ability to tailor workflows to their unique needs. (12 reviews) - Steep Learning Curve (12 reviews) - Users find Accelo's interface **not intuitive** , leading to confusion and a steep learning curve for new users. (11 reviews) - Complex Usability (10 reviews) - Limited Functionality (10 reviews) - Glitches (8 reviews) ## Accelo Reviews ### 1. Best tool for Accountants **Rating:** 5.0/5.0 stars **Reviewed by:** Sam T. | Data Analyst & Data Integration Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Accelo?** Timesheet, Project and Reccuring contract management **What do you dislike about Accelo?** The inconvinience to log times bulky, you can not select time and change it too easily **What problems is Accelo solving and how is that benefiting you?** It is solving our project management problems and also it solves a major issue with invoiceing giving more flexibility with Invoice Wizzard to invoice bulky **Official Response from Megan Mathewson:** > Thank you for your review! We're glad Accelo is helping with your project management and invoicing. We’re continuously improving our platform, including enhancements to time tracking, to make your experience even smoother. ### 2. Powerful BI for managers and a simple interface for users **Rating:** 4.0/5.0 stars **Reviewed by:** Aled J. | Head of Quality and Resource, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Accelo?** I love how forecast combines useability with data analysis. it provide a quick and easy route to find work and log time for anyone using the system but gathers a range of useful data metrics that can be manuipulated to give powerful BI insights **What do you dislike about Accelo?** It would be useful to use more data manipulation in AvA. e.g. Putting a sum at the bottom of a table, subtracting one column form another. **What problems is Accelo solving and how is that benefiting you?** Forecast is allowing us to proejct capaicty levels up to a year in advance and inform hiring and freelancing decisions. It is also providing insights into our proejct service levels and budgets. The data supplied that can be analysed to find correcive actions. **Official Response from Anthony Parker:** > Thank you for your review and continued partnership Aled, much appreciated. Our advanced reporting allows you to do the things you mention and a lot more, so we will be in contact to discuss this further! ### 3. Good combination for agencies, but missing a few features **Rating:** 3.0/5.0 stars **Reviewed by:** Cleon K. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2024 **What do you like best about Accelo?** Invoicing and visibility of project retainer budgets. Setting up repeaters and invoicing clients is very easy compared to have two different systems (e.g. used to use Jira and Xero and have to create integrations that may break). **What do you dislike about Accelo?** Lots of features still missing, e.g. the typing experience in Jira/Notion with smart text everywhere is far more capable. E.g. writing and logging tasks in description is only simple text, so we have to doa workaround of logging in the stream for detailed explanation. Sometimes images don't even work properly. Also no dark mode. **What problems is Accelo solving and how is that benefiting you?** Timetracking has always been difficult - so having timers available is very easy **Official Response from Megan Mathewson:** > Thank you for sharing your experience! We're glad to hear Accelo is making invoicing and project retainer management easier for your team. Appreciate you highlighting the need for enhanced text capabilities and other features like dark mode. Stay tuned as we continuously make improvements to the Accelo platform. ### 4. Effective day-to-day usage **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Accelo?** I use Accelo every day for work. It is convenient that it syncs with Gmail, so I can easily log my time for emails on my daily timesheet. I like how I can manage my tickets and tasks and track their progress through statuses. I have reached out to their support team a few times, and the questions were resolved quickly. **What do you dislike about Accelo?** While Gmail is integrated, a few emails seem to fall between the cracks. Most emails show up in my daily timesheet, but usually there are one or two missing. I wish ticket statuses would update automatically based on email conversations, or that there was a checkbox when sending an email so I can easily update the status from there. Otherwise it's easy to forgot and the statuses aren't accurate. **What problems is Accelo solving and how is that benefiting you?** Accelo makes it easy to track my billable time **Official Response from Megan Mathewson:** > Thanks for sharing your experience! We're glad to hear Accelo helps streamline your day-to-day tasks and makes tracking billable time easier, especially with the Gmail integration. We appreciate your feedback on email syncing and ticket status updates. Our team is always working on refining these features to improve your workflow and make sure nothing falls through the cracks. Stay tuned for future updates! ### 5. Simple & Intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Kieran S. | Civil Projects Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Accelo?** Really great for putting together fee estimates, tracking time and tasks etc Multiple ways to record time and view tasks without overcomplicating the process. Customer support is great, and they take on board suggestions for improvements. **What do you dislike about Accelo?** Filters provide many options to show relevant data, but can take a while to get used to exactly how some of these work. Resource heat maps and reporting isnt as intuitive as the rest of the programme. **What problems is Accelo solving and how is that benefiting you?** We use it to provide fee estimates and timelines to clients, and monitor these against progress. As part of this we are able to view the resource allocation and have a better handle on our capaicty to take on additional projects **Official Response from Anthony Parker:** > Thank you for the review Kieran, much appreciated. I have passed your feedback onto our teams and your AM will be in touch shortly regarding the heat maps, as this is a popular module and we want to ensure we understand and respond to your comments - Thanks again! ### 6. Average Platform - Overpriced/sub par support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Accelo?** Not much - They seem to have alot of issues with thier servers going down. **What do you dislike about Accelo?** thier support which you only get if you pay on top of everything else. You cant even log a call to billing or support to let them know thier system has crashed **What problems is Accelo solving and how is that benefiting you?** Its causing more issues than it resolves, espically with contracts and billing our clients **Official Response from Megan Mathewson:** > Thank you for your feedback. We’re continually enhancing our platform, support accessibility, and service reliability to improve your experience. We'd be happy to chat with you about improving your experience, please reach out to us at support@accelo.com and we can connect you with our Operations Leadership team — we’re here to assist and always looking for ways to better serve our users. ### 7. Getting there! **Rating:** 3.0/5.0 stars **Reviewed by:** Gemma O. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Accelo?** I like using the timesheet overview functionality best so that I can keep an eye on how our team is tracking against targets. **What do you dislike about Accelo?** It's just so expansive so has taken a long time to adjust to and find my way around. The retainer functionality doesn't quite align with the way we plan our work, so that has been challenging. **What problems is Accelo solving and how is that benefiting you?** Accelo has helped us bring our billing and work all into the same place, which is helpful as we are using fewer systems. **Official Response from Megan Mathewson:** > Thanks for your feedback! We’re glad to hear that the timesheet overview is helping you track your team’s progress. We understand getting accustomed to Accelo’s wide range of features can take some time. Just know we have a dedicated team of Accelo experts ready to help if you ever have questions. Your insights are important to us as we continue to enhance the platform and make it even more user-friendly! ### 8. Forecast is great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Accelo?** Forecast has been great for our business so far, transforming the way in which projects are set up and how we obtain management information. I love the engaged product team. **What do you dislike about Accelo?** Forecast is on a journey and I'd love them to refine the financial reporting robustness (e.g. multi currency conversion and how that is used in different data sets in AVA). There are plenty of improvements that I know they're working on, but would be great to get a public roadmap with delivery dates so we can manage our internal stakeholders on any pain points. **What problems is Accelo solving and how is that benefiting you?** Forecast is solving different problems: a. Lack of real time management information b. Ease of scheduling c. Ease of project set up d. Ease of timesheeting Having a great look and feel is the icing on the cake. **Official Response from Anthony Parker:** > Thank you for the positive review and feedback. Good news - Project currency and conversion rates have been introduced. Please feel free to connect with me and we can provide more details. ### 9. Accelo: An Amazing Work Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Sufi H. | Digital Marketing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Accelo?** Accelo really shines with its project management and CRM integration. It’s awesome having everything I need in one place, and the automation helps me stay on top of tasks without getting overwhelmed. **What do you dislike about Accelo?** The system can be a bit tricky to get the hang of, especially with some of the more advanced features. I’ve also run into a few glitches that threw me off track. Overall, it’s a solid tool, but there’s definitely room for improvement. **What problems is Accelo solving and how is that benefiting you?** Accelo addresses the challenge of juggling multiple tools by integrating project management and CRM into a single platform. This integration saves me time, reduces the risk of errors, and helps me stay organised, ultimately boosting my productivity and client satisfaction. **Official Response from Megan Mathewson:** > Thanks for your awesome review! We're happy to hear that Accelo is helping you manage projects and CRM all in one place. We completely understand that getting used to some of the advanced features can take time, and we’re actively working on improving the interface experience to enhance your use of Accelo. Your feedback is super valuable to us as we strive to keep improving! ### 10. A powerful project and resource management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Accelo?** The user interface is human friendly. Creating a new project is quick. Task management and scheduling is made simple and quick. The user interface has good response time as well. **What do you dislike about Accelo?** In large corporations where accesses to specific projects should be restricted based on the organizational structure - this feature will require further improvements. Another example is project specific labels; these are missing. In the current version labels are created by admin and these labels are then common to all projects. **What problems is Accelo solving and how is that benefiting you?** Forecast is the platform to manage our company's internal projects. All projects share a common database and internal project portfolio is easy to manage. Prioritizing the work/tasks is one of the key benefits. ### 11. Good for viewing optimized data in one single place without having to match the information. **Rating:** 4.5/5.0 stars **Reviewed by:** Eunjoo L. | International Marketing Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Accelo?** Using Forecast has helped our team by predicting outcomes, guiding projects to success, and showing us best practices, so everyone can do their best work. In my beauty business, Forecast predicts market trends, manages inventory, and keeps our project timelines on track, ensuring our new product launches go smoothly and on time. **What do you dislike about Accelo?** One challenge we've encountered with Forecast is the initial learning curve; it took some time for our team to fully adapt and utilize all its features effectively. **What problems is Accelo solving and how is that benefiting you?** Forecast has really helped our beauty business by predicting what customers will want next in skincare, making sure we have enough products when they're most in demand, and keeping our schedule on track so new products launch when they should. It's made it easier for us to stay competitive and bring out new things people love. ### 12. Accelo Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Accelo?** 1 - The platform offers robust automation features for tasks like invoicing, time tracking, and client communication, which helps reduce administrative work and improves efficiency. 2 -Accelo makes it easy to track time against tasks and projects, ensuring accurate billing and making it straightforward to manage client invoicing within the platform. **What do you dislike about Accelo?** 1 - While reporting capabilities are robust, some users may find limitations in customizing reports to their exact specifications, which can affect data analysis. **What problems is Accelo solving and how is that benefiting you?** Effectively allows our business to capture billing for consultation work. **Official Response from Megan Mathewson:** > Thank you for your review! We're thrilled that Accelo's automation features are improving your efficiency with invoicing and time tracking. We understand the importance of customizable reporting, and we’re continuously working to enhance this feature to better meet your needs. Your feedback helps us make Accelo even more effective for capturing billing and supporting your business! ### 13. It gives us the tools to build an ever better organization **Rating:** 4.5/5.0 stars **Reviewed by:** Derek C. | Frontend Developer Professional, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Accelo?** Staying in touch and managing projects with my staff and clients has never been easier than with Accelo. Now everything from client emails and files to appointments and notes can be automatically tracked and shared with my entire team. We can access all information from anywhere and on any device thanks to their innovative technology solutions. It has also been great for sales; we are automating operations and gaining visibility for expansion. **What do you dislike about Accelo?** In short, Accelo gives us all the functionality we need. Pricing for small businesses is the only aspect that could be improved. **What problems is Accelo solving and how is that benefiting you?** By automating and centralizing all projects, we have been able to streamline operations, save time and increase productivity. Workload allocation and organization has been very helpful; I can now find and remember the resources I need with much less effort and complete tasks in the correct order. The ability to consolidate all tasks and projects in one place. It has simplified management, improved team communication and workflow, and made it easier to track progress, which has brought us efficiency and cost effectiveness. ### 14. Accelo transformed our business **Rating:** 5.0/5.0 stars **Reviewed by:** Alfred G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Accelo?** Accelo is a comprehensive agency management platform that has allowed us to better serve our clients and spend more time focused on delivery of creative marketing solutions and less time on paperwork, campaign administration, ticket and task management and time keeping. It has also helped us improve profitability. They also have frequent updates with new features which is refreshing to see. **What do you dislike about Accelo?** It can be a challenge to adapt your processes, but well worth it in the end. **What problems is Accelo solving and how is that benefiting you?** We used to use several platforms to manage everything we can now do in Accelo. Accelo improves communication with clients and staff, profitability by capturing previously unbilled work, and provides visibility to clients cutting down on clients feeling removed from the process. ### 15. Accello Review **Rating:** 4.5/5.0 stars **Reviewed by:** Pushpa B. | PPC Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Accelo?** The timesheet feature is within the task itself. You can add note and add your time spent unlike Jira **What do you dislike about Accelo?** Bit complex interface and quality of training available for using Accelo **What problems is Accelo solving and how is that benefiting you?** As said, it helps me add my time and manage the whole project at one place. **Official Response from Megan Mathewson:** > Thank you for your 4.5-star review! We’re thrilled to hear that you find the timesheet feature helpful for managing your projects. We appreciate your feedback on the interface and training quality, our team is committed to enhancing the user experience and providing better resources to support your success. ### 16. It gives me a new perspective on all our projects **Rating:** 4.5/5.0 stars **Reviewed by:** Levon T. | Principal Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Accelo?** Accelo's focus on simplification and maximum performance is one of the reasons I appreciate it. There are many useful elements in the interface that allow me to do my job better; it's a great option for getting things done in the real world. Thanks to this easy-to-use application, the efficiency of job creation has greatly improved, and I recommend it wholeheartedly. **What do you dislike about Accelo?** The speed of response from the support team is decent, although there is no chronological order in their responses and sometimes they respond in the wrong order. **What problems is Accelo solving and how is that benefiting you?** The integration of numerous work contracts has helped us achieve optimal performance; it's nice, convenient and has yielded great results. The importance of an effective project management system to achieve objectives is something that Accelo has instilled in us as leaders. It makes it easy for us to locate different resources, manage requirements and control tasks in the right order. **Official Response from Kit Lewis:** > Hi Levon, thank you for taking the time to leave a review! We love hearing the ways Accelo is helping your team with efficiency and making it easier to manage resources and get work done. We also appreciate your feedback about the order of support responses you've received in the past. Our Support team's top priority is providing helpful solutions as quickly as possible. Don't hesitate to reach out to support@accelo.com if you have additional concerns about response time, we'd love the opportunity to discuss further. Thanks again for your feedback and for taking the time to share your thoughts! ### 17. Efficient Project Management with Intuitive Forecasting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Accelo?** Forecast offers an intuitive interface that makes project planning and resource management seamless. **What do you dislike about Accelo?** The only downside is the learning curve for new users, which might require some initial training to fully leverage all features. However, once accustomed, the platform is highly effective. **What problems is Accelo solving and how is that benefiting you?** Forecast is solving the challenge of efficiently managing multiple projects and resources simultaneously. This results in better project outcomes, reduced time spent on manual planning, and improved team productivity. **Official Response from Anthony Parker:** > Thank you for your feedback, it is great to read you are getting value from Forecast, reducing time spent on manual planning and improving productivity. Earlier this year we released our Forecast Academy, which provided user training for end users, PMs & Admins. If you or your team would benefit from this and you were not aware, please connect with you Account Manager and we will get you added. ### 18. Great tool for project, as well as cost management **Rating:** 4.0/5.0 stars **Reviewed by:** Dishebh B. | Software Engineer 2, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Accelo?** I like how using Forecast, I have the ability to control and manage not only my SDLC but also the financial aspect of how my product is growing and at what scale. **What do you dislike about Accelo?** While it offers the project management feature, I can see there could be plenty more space left for it to be comparable to existing products in the market, like jira. **What problems is Accelo solving and how is that benefiting you?** It gives me an almost accurate brief of how my overall project is turning out to be, both in terms of sprint and SDLC, and how efficiently the financial assets are relocated and cosumed across various other projects. ### 19. Excellent Client Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Mike H. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Accelo?** We have a really responsive and helpful support team at Forecast who help us with any challenges we have on the system. Always available to give support and assist with customisation to enable the system to work in the best way for us. **What do you dislike about Accelo?** Sometimes there are limitations around specific functions we'd like but Forecast are always open to add more features and suggestions to their roadmap. **What problems is Accelo solving and how is that benefiting you?** Visibility on project budgets, time tracking and project delivery **Official Response from Anthony Parker:** > Thank you for taking the time to provide this feedback Mike, we appreciate your positive comments and overall feedback, it is great to partner with you! ### 20. Review of Accelo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Accelo?** Easy access and navigation Room for notation able to create invoices from your data base **What do you dislike about Accelo?** Not able to leave time with date of meeting More room for notation that stays on lead form once changed status sale ie from meeting, strategy session, road map planning etc **Recommendations to others considering Accelo:** Great multi functional CRM Excellent navigation, Quick access and easy to use **What problems is Accelo solving and how is that benefiting you?** Manageability of data base and conversion status **Official Response from Megan Mathewson:** > Thank you for your thoughtful review of Accelo! We are happy to hear your feedback highlighting both the strengths and areas for improvement, and we're glad you find the platform’s navigation and CRM functionality useful. Regarding your suggestions for time tracking with meeting dates and more room for notation, these are valuable insights we’ll take into consideration as we continue refining the product. Your input helps us better serve our users – thank you for sharing! ### 21. All Encompassing Project Management Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda R. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Accelo?** - Ability to take quote and convert right to a project - Everything is in one location (sales, quotes, projects, time logs, dates) - Very easy to log time - Provides the information/interface needed to make data-driven business decisions - Task dependencies make timeline creation/adjustments a breeze - Different invoicing types provide many options for clients **What do you dislike about Accelo?** - Applying/charging sales tax to clients in different states and for only certain deliverables is a challenge - The variety of date options (planned, scheduled, predicted, actual) are confusing for users **What problems is Accelo solving and how is that benefiting you?** Accelo is housing all of our delivery assets in one location, is providing us with a helpful resource for resource management, and is providing a direct tie for project budgets/time tracking for employees. With all of our project data housed in one location, we are able to analyze quoting/project success to make data-driven business decisions. **Official Response from Kit Lewis:** > Hi Amanda, Thanks for your detailed review! We're thrilled you've found Accelo to be an all-encompassing project management solution. Your positive feedback on quote-to-project conversion, centralized data and easy time logging is much appreciated and we're excited to hear how Accelo is aiding your resource management and supporting data-driven business decisions. We also appreciate your honest feedback about applying different sales tax to clients and your thoughts on the available date options. We will certainly take those into consideration for future improvements. Thanks again for your feedback and for taking the time to share a review! ### 22. Reviewing g2 product **Rating:** 2.5/5.0 stars **Reviewed by:** Sami A. | MOT tester, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Accelo?** In the past I have seen how it helps with how easy to use it is, simple and straight forward **What do you dislike about Accelo?** Sometimes navigating is a bit of a problem, like wanting to see how much time had been spent on certain projects in a certain amount of time, found it hard to get those features and others like that **What problems is Accelo solving and how is that benefiting you?** It helps with the views feature, seeing details of the project in one place easy to refer to, also allows me to see how to improve the projects ### 23. ONE SYSTEM TO RULE THEM ALL! **Rating:** 5.0/5.0 stars **Reviewed by:** Alon O. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Accelo?** The ability to combine your CRM, Project Management Tools, Ticketing, Time Tracking, Billing and Sales all in one!! No other system that does it better! I've seen Accelo implemented more than once, which is why I chose it as our ultimate one system to rule them all! Works amazing in the digital marketing space, and beats any of it's competitors like Monday, Hub Spot, Pipedrive and the likes... Beyond just the platform, the team and customer support is exceptional, all the way from the demo phase to the onboarding and system migration/implementation/integration, you cannot fault Accelo. Overall, including the ease of use and intuitive interface, Accelo is the go to daily tool any agency should consider using. It brings you great reporting, visibility and deliverability that is second to none! **What do you dislike about Accelo?** Not much to dislike, but could do with more automation features! **What problems is Accelo solving and how is that benefiting you?** Combining all our different systems into one, where we now can manage our client records, projects, tickets, time tracking, billing and sales. Historically, we were using a handful of different systems to do this, and for a digital marketing agency with over 500 clients, this transition to Accelo was a no-brainer for us! If you have any doubts about moving across, don't! Accelo delivers in all respects, which is very hard to come by in the tech world. **Official Response from Kit Lewis:** > Hi Alon, thank you for your stellar review! We're thrilled to hear about all the ways Accelo is helping you streamline your agency operations. Your endorsement of our platform's ability to successfully connect all aspects of client work is truly appreciated and we're delighted to be your go-to tool. . We also appreciate your shout-out to our exceptional team and customer support! We've noted your suggestion for more automation features and we are continuing to look for ways to enhance Accelo further. We're grateful for your trust and we are committed to continuing to deliver unparalleled value. Thanks again for taking the time to share your feedback! ### 24. A very good project management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammed B. | Associate Backend Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Accelo?** I like the ui, it's very easy to use. I also like the amount of integrations that are available for me. And the AI integration is a great thing to have. **What do you dislike about Accelo?** As much as I like the product I feel that it need some time for it to be comparable to the likes of jira. **What problems is Accelo solving and how is that benefiting you?** The overwhelming awareness of jira as the best tool for project management could have a great impact on thier growth. ### 25. It's growing on us **Rating:** 4.0/5.0 stars **Reviewed by:** Zain N. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Accelo?** How it allows for management of customers, projects and the overall workflow **What do you dislike about Accelo?** It's a pricey product, especially for small start-up practices **Recommendations to others considering Accelo:** Compare other platforms with it and see what offers a full workflow management suite **What problems is Accelo solving and how is that benefiting you?** It helps streamline our workflow and make all client/project related communication transparent. It is a power client-work management software that we are using currently to manage our contacts, clients, sales, project, billing and employee time tracking. **Official Response from Kit Lewis:** > Hi Zain, thank you for taking the time to leave a review. We're excited to hear that Accelo helped to streamline your workflows and that you've seen an improvement in transparency for both client and project communication! ### 26. Review - Product Development Firm **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Accelo?** Ability to see capacity overviews for an entire consulting team. **What do you dislike about Accelo?** A lot of labeling of categories in the tool are unintuitive and the calculations happening "behind the curtain" are not well understood (even when asking Forecast support about them). **What problems is Accelo solving and how is that benefiting you?** Managing resource capacity, insights into project budgets, and ability to run design sprints all out of the same tool. **Official Response from Anthony Parker:** > Thank you for the positive feedback around our capacity planning. If you connect with me or your AM regarding labelling as we'd like to understand what this refers to in more detail. ### 27. A clean and easy to use product **Rating:** 4.0/5.0 stars **Reviewed by:** Bernard M. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Accelo?** Fast to get up and running, but with enough depth to make it a key tool that runs our business. **What do you dislike about Accelo?** As Accelo is not specifically focused on MSP's, there are some integrations that competitors have ready to go that would be nice to see in Accelo. **What problems is Accelo solving and how is that benefiting you?** Accelo is the heart of our business. Everything we do is managed by Accelo. ### 28. Great Project Management Tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Jamiu A. | Clinical Trails Assistant Data Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Accelo?** This is a solid project management tool. I have used a lot of management tools out there and this is one of my favorites. The customer services are great at resolving issues and the platform is relatively easy to use. **What do you dislike about Accelo?** needs better Integration with Google platforms **What problems is Accelo solving and how is that benefiting you?** Making PM and RM easier ### 29. Great platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Accelo?** Insights on platform, have good real time metrics on projects and individuals Easy to use and fast. **What do you dislike about Accelo?** Do not have all functionnalities for more complexe business like having multiple business units. **What problems is Accelo solving and how is that benefiting you?** Forcasting and ressources assignments Following project budgets and timeline ### 30. Excellent experience with Forecast **Rating:** 4.5/5.0 stars **Reviewed by:** Jarod N. | Operations Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Accelo?** It's a versatile software, perfect for project management and team management by creating workflow structures. Would definitely recommend **What do you dislike about Accelo?** I don't really have any dislikes but if I had to name one it would be not being able to track completed items for MI and BI. **What problems is Accelo solving and how is that benefiting you?** Time management and project management ### 31. Confusing but making progress **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Accelo?** Much easier to track leave than our previous system **What do you dislike about Accelo?** Confusion in onboarding; support sometimes doesn't have the answers. **What problems is Accelo solving and how is that benefiting you?** Managing time within the team. **Official Response from Megan Mathewson:** > Thank you for your feedback! We're happy to hear that Accelo is making leave tracking easier for your team. We understand onboarding can be tricky, and our success and implementation teams are working hard to enhance the process and ensure support has the answers you need. We're committed to making your experience smoother as we continue to improve! ### 32. Great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Accelo?** The best thing about the app is that it is very flexible and offers many possibilities. There are regular updates with new features. **What do you dislike about Accelo?** Some features are behind the paywall of the more expensive package, while in my opinion, these features should be part of the basic package. **What problems is Accelo solving and how is that benefiting you?** Helps us with project management, resource manangement and register time entries. **Official Response from Anthony Parker:** > Thank you for your review and feedback, we are very pleased you are happy with Forecast! We have recently moved to a single licence (package) type, and everything is included in this "core" licence. Please connect with your Account Manager for more information and to see if this would be beneficial to you. ### 33. Switch to Forecast for all PM! **Rating:** 5.0/5.0 stars **Reviewed by:** Meredith G. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Accelo?** The customer service at Forecast is the best I've ever experienced. Becky & Andrea have been amazing answering my many questions on how to best use the platform to fit our needs. They are always very prompt & highly knowledgeable. Forecast has tons of features & they continue to roll out updates to better assist their clients. **What do you dislike about Accelo?** They rolled out quiet a few updates without giving any heads up or explanation of the new features last week. I would've liked to receive a guide on new features and any impacts they might have. **What problems is Accelo solving and how is that benefiting you?** We've just implemented a new resource management process that would be impossible without Forecast. We're still waiting on a few things: 1. When resource planning, task allocation only allows even time distributions across the selected dates. (ie. If you assign an 8 hour task for Mon-Tues, it evenly distributes it instead of being able to allocate 5hr Mon, 3hr Tues.) You can distribute time this way in project allocation but this method doesn't communicate to projects or time registrations in this mode. I would also love for them to add communication between the people schedule & timesheets but don't expect this for a while. 2. Exporting a detailed breakdown of invoices instead of only the project names & totals. **Official Response from Jake Masters:** > Meredith, we greatly appreciate your feedback. Glad to hear that you're happy with our Customer Service and Support. Additionally, I will pass along your note about product rollouts to the team. ### 34. It is a great Project management and CRM platform **Rating:** 4.5/5.0 stars **Reviewed by:** Anmol N. | Operations Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Accelo?** The way we can customize it, the way it integrates with othere services, just love it. And it is very easy to use and learn, if we want implement new things we can easily do it, i use it in my everyday work, and if we dont understand anything we can reach to technical or customer support. **What do you dislike about Accelo?** will be more helpful if we have more reports to view. **What problems is Accelo solving and how is that benefiting you?** helping me planning for projects, editing projects and invoices, purchase orders **Official Response from Kit Lewis:** > Hi Anmol, thank you for taking the time to share a review! We're delighted to hear your positive feedback on the platform's customization, the ease of use and your customer support experience. We also really appreciate your feedback about wanting more reports. We'd love to hear more about your ideas for new reports and encourage you to submit them to our Ideas Forum (linked below). Our team would also be happy to work with you to build custom reports to meet your team's needs. If you're interested in exploring this option, you can reach out to your Customer Success Manager to learn more! Thanks again for leaving a review and thanks for choosing Accelo! ### 35. Fully customizable to meet our workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Martin G. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2019 **What do you like best about Accelo?** Accelo allows us to keep track of everything in our business from prospects, to inquiries, to completion of projects to customer support. Accelo provides everything you need to run a professional services business, other solutions are just not in the league. **What do you dislike about Accelo?** The email/inbox functionality could still be improved to help move people out of gmail. Although it is a useful tool and has many benefits like auto time logging, some people cannot leave the extra features of Gmail. **Recommendations to others considering Accelo:** Determine your workflow first and setup Accelo to match how you best work **What problems is Accelo solving and how is that benefiting you?** Keeping track of time and resources and planning work completion with accuracy. This enables us to keep our clients fully informed on the status of their projects ### 36. Forecast:The #1 Forecasting App **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Accelo?** I think the AI predictive model allows businesses and business leaders to not only optimise their project planning, but also strategically set themselves up as a forward thinking business in their industry. **What do you dislike about Accelo?** I dont specifically dislike anything about forecast, maybe the price is too high? **What problems is Accelo solving and how is that benefiting you?** It has helped our team be more aligned regarding our future goals, allowing for a quicker turnaround for each project. ### 37. Best productivity results with this app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2024 **What do you like best about Accelo?** Forecast is helpful because it's an all in one. Especially the resource allocation feature is big help! **What do you dislike about Accelo?** Takes a while to get used to as it does have lot of features. **What problems is Accelo solving and how is that benefiting you?** It helps to solve the problem of lots of data and no idea how to use it effectively. This helps streamline data and helps with resource allocation effectively. **Official Response from Anthony Parker:** > Thank you for the review, Resource allocation is one of our most popular modules, especially with the use of AI to help pre project and when the project is in-flight. ### 38. Strategic Procurement Officer ,with 5 years experience in F&B sector and CAPEX for factories. **Rating:** 3.5/5.0 stars **Reviewed by:** Mazin M. | Procurement Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Accelo?** Easy to use and implementing for Operations **What do you dislike about Accelo?** I never faced an Issue for the feature maybe the intergration **What problems is Accelo solving and how is that benefiting you?** Supply ### 39. Easy to use, very user friendly, covers absolutely everything to do with any business, **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Policy | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Accelo?** Great customer service, good features and up to date visualisation **What do you dislike about Accelo?** No WIP report - has to be downloaded manually from timesheets or pay $000 to Accelo for a custom report **What problems is Accelo solving and how is that benefiting you?** Accelo saves everything in the cloud so we don't need other products to save the documentation **Official Response from Kit Lewis:** > Thanks for taking the time to leave a review! We're delighted to hear about your positive customer service experience and Accelo's ease of use! We appreciate you bringing up the WIP report and want to make sure you're aware of the Project WIP report available in Accelo for tracking work in progress. You can find more about this report in our help guide (linked below). If you have any additional questions, please don't hesitate to reach out to your Customer Success Manager or our Support team. Thanks again for your feedback and for choosing Accelo! ### 40. Forecast helps us keep all our projects streamlined and our teams workload balanced **Rating:** 4.0/5.0 stars **Reviewed by:** Natalie A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Accelo?** Forecast has really helped us as a design agency understand how much work our team has on our plates, what we have capacity for when planning future projects, and how we may need to adjust costs to cover what it really takes to complete a job. It's such a valuable tool from not only a traffic planning perspective but also financial. **What do you dislike about Accelo?** Forecast can be a bit daunting in the sense that there is SO much you can do or numerous ways to do a single thing. Once you figure out what processes and workflows work best for you and your team it's great but takes some real legwork to get there. **What problems is Accelo solving and how is that benefiting you?** Forecast has helped us solve quite a few of our scoping issues. We now have super solid data to determine our hourly rates and bids for new work. It also has been extremely helpful in managing our teams workloads to ensure everyone is balanced and able to work in a healthy manner. **Official Response from Jake Masters:** > Great to hear about how you're utilizing Forecast to understand capacity. Also, appreciate your transparency on what you dislike so we can do our best to improve the platform. ### 41. Trello **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Accelo?** How the project management softwares helps me a lot with my project and even my daily life **What do you dislike about Accelo?** To be more integrated with Android and Google services like Gmail. **What problems is Accelo solving and how is that benefiting you?** The atuomation for my personal structural designs **Official Response from Anthony Parker:** > Thank you for the review - We have recently released an enhanced integration into Google Calendar for time entry, which has been very well received by Forecast users. Please connect with your AM, or visit our help site for more information. ### 42. Consistent User **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Accelo?** The ability to connect different aspects of our business into one platform. **What do you dislike about Accelo?** Not being able to edit comments in a stream. **What problems is Accelo solving and how is that benefiting you?** It has become our hub for managing projects all in one place. We no longer have a number of different platforms but one source we can all use from project management to time tracking and billing. ### 43. Overall, a fairly good experience using accelo **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Accelo?** I like there are multiple ways to do things like log time, create tasks, etc. **What do you dislike about Accelo?** I find the being able to do certain activities multiple ways and having the platform be so nuanced and intricate means consistently using it in the same way across all team members can be a challenge **What problems is Accelo solving and how is that benefiting you?** It allows us to see where each of our projects are at and update to date correspondence etc with all clients **Official Response from Kit Lewis:** > Thanks for sharing your experience with Accelo! We're thrilled to hear you appreciate the flexibility of the platform, and it's fantastic to know that Accelo is helping you track project progress and making it easier to stay informed about your client communication. We certainly understand the challenge of consistent use with a robust, flexible platform like Accelo and appreciate you sharing this feedback. If your team is still looking for solutions for ways to better use the platform, we would be happy to assist. Don't hesitate to reach out with any questions you have! Thanks again for your review and for choosing Accelo! ### 44. Accelo keeps us informed! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Project Manager/Team Support, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Accelo?** Accelo allows us to easily know the critical information about each project. Keeping a project on schedule and on budget is so much better now that we are using Accelo to do it. **What do you dislike about Accelo?** We are constantly having to monitor where hours are being placed by Accelo in retainer periods. If we leave a retainer period from a previous month open, Accelo will often assign entered hours to an old retainer period even though the dates dont match. **What problems is Accelo solving and how is that benefiting you?** Making sure projects are staying on budget, and knowing where projects are financially during the entire process is a problem we dealt with for years before Accelo. Now we have it in real time, anytime. Accelo is saving us time, which saves us money. **Official Response from Kit Lewis:** > Hi Michael, thank you for taking the time to share your feedback with us. We are thrilled to hear that Accelo has been helpful in saving you and your team time and money by providing access to real-time project financials, as well as solutions for managing project schedules and budgets. We are sorry to learn that you have encountered some difficulties tracking time accurately during retainer periods. We would be grateful if you could provide us with more information regarding this issue so that we can work together to find a suitable solution. Please do not hesitate to contact our Support team at support@accelo.com to discuss this matter further. We appreciate your review, and your feedback is incredibly valuable to us. Thank you once again for your time! ### 45. Comprehensive project planning and management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Accelo?** Accelo is our source of truth company-wide for the status of all projects, tasks, tickets, campaigns, opportunities, etc. It's our master CRM and time tracker tool (time entries for client work, internal work, etc.) as well as time/bandwidth planning within teams. Our operations team has put a ton of effort to making Accelo our master tool for all project resources. We all have it open all day, every day. The timers, search functionality, associations, permissions, notifications -- all work great. **What do you dislike about Accelo?** We love Accelo for big picture, but the day-to-day tasks/work were still being tracked in spreadsheets until we recently migrated several teams to Jira. Some of the Accelo modules that promised day-to-day status/tracking and/or Gantt charts are a bit overpromised but not as usable in practice. **What problems is Accelo solving and how is that benefiting you?** Accelo provides the central location for project management, fee structures, time tracking and allocation, and central notes/documents for any given work across the agency. **Official Response from Kit Lewis:** > Thank you for your review! We're thrilled to see all the ways you're using Accelo to create one source of truth for your company. We see you have had some difficulty with tracking day-to-day tasks, and while we never like to see someone dissatisfied with the platform, we appreciate the feedback and would love to opportunity to learn more about the issues you experienced so we can resolve the issue or find ways to improve the platform moving forward. Don't hesitate to reach out to our Support team if you have any details you can share or if you have ideas for new features, you can submit them in our Ideas and Feedback forum linked below. Thank you again for your great feedback and for taking the time to leave a review! ### 46. My work week in a glance **Rating:** 4.0/5.0 stars **Reviewed by:** Ami L. | Digital Graphic Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Accelo?** I can see my work schedule for the week and see how much time I have left assigned for a project. It also gives me the option to add notes to tasks so that I can remember how time was spent if later asked. **What do you dislike about Accelo?** I don't like that I do not have access to see the rest of my teams calendar, I do not need access to amend the calendar, I would just like to be able to view it. When my manager is off, other team members ask if it is possible to work on something but I can not see if the team has capacity etc. **What problems is Accelo solving and how is that benefiting you?** It allows my manager to assign work to the team and see our capacity for the month. It means I am not assigned more work than possible within my working hours. I like that I can move and extend my own assigned jobs to be more accurate if a job is overrunning etc **Official Response from Jake Masters:** > Ami, it is great to hear that you find some time-tracking features beneficial. Additionally, we greatly appreciate your feedback, it helps shape the future of Forecast. ### 47. Accelo makes it easy to manage customers and leads **Rating:** 4.5/5.0 stars **Reviewed by:** Henadzi R. | Senior iOS Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Accelo?** Accelo is excellent because it has helped me motivate various accounting control activities; as invoices show the relative importance of a brand's revenue or expenses, the interface has been beneficial in allowing us to see a lot of numbers. Our company's data can now be accessed from a centralized location. This means that all team members have access to our centralized database. **What do you dislike about Accelo?** This would be an immediate service improvement since Accelo is an expensive platform, especially for new companies. **What problems is Accelo solving and how is that benefiting you?** Accelo is the program we use to integrate all of our internal financial procedures, and since then, everything has gone smoothly. Their generated invoices are accurate and have an astonishingly high compliance ratio and numerical estimates. It is packed with useful features and works well with other programs used in the business world. You won't regret betting on Accelo, a software that exemplifies remarkable fluidity in its operation, to manage your company's data, projects and performance metrics. **Official Response from Kit Lewis:** > Hi Henadzi, thank you for taking the time to share a review! We really appreciate hearing about your experience with Accelo and how the platform is helping you generate invoices, manage projects and centralize your company data for better reporting. Thanks again for sharing your feedback! ### 48. Great for Logging Time and Tracking Projects **Rating:** 3.5/5.0 stars **Reviewed by:** Shamara P. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Accelo?** It's helpful for keeping track of time and there are multiple ways to do so. You can log it manually or you can use a timer. **What do you dislike about Accelo?** I am not a fan of the task area's interface. I feel like it's hard on the eyes and you cannot insert hyperlinks like in Asana. **What problems is Accelo solving and how is that benefiting you?** At first my company used Asana and Harvest to do project management and time tracking. Then we switch to Accelo because it was everything in one plus a client portal **Official Response from Kit Lewis:** > Hi Shamara, thanks for taking the time to leave a review! We're thrilled that Accelo has been able to provide multiple solutions for your company by combining project management and time tracking into one platform, along with the added benefit of a client portal. We truly appreciate your feedback about the product interface and are excited to share that a new look for Accelo is coming in our upcoming release of Accelo v4! You can find more about the update in our last quarterly product update blog linked below. Thank you for choosing Accelo, and please don't hesitate to reach out if you have any more suggestions or feedback. We're here to help! ### 49. Really nice Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Patrice D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Accelo?** The software is easy to use, user friendly and we got all we need **What do you dislike about Accelo?** the only thing is the "schedule" we are unable to modify a schedule, we have to delete it and redo it **What problems is Accelo solving and how is that benefiting you?** With accelo, we see the time tracking of our employee, it's easy to follow the work in general **Official Response from Kit Lewis:** > Hi Patrice, thank you for taking the time to share a review! We're thrilled to hear you've had a great experience with Accelo, and we're glad to see how it's been helping with time tracking and making work easier to manage. We appreciate your feedback about the scheduling feature, and we'll certainly take that into consideration for future improvements. Thanks again for your feedback and for choosing Accelo! ### 50. Painful. Simply terrible software and company. **Rating:** 0.0/5.0 stars **Reviewed by:** Matthew C. | Managing Partner, Solution Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Accelo?** Honestly the only thing I can say I like is what the software presents itself to be. It seems like a "one-stop solution" for all needs of a professional services or consulting firm. This would be potentially very useful! **What do you dislike about Accelo?** Quality of the software. Shockingly terrible customer service. Manipulative and predatory sales tactics. This software was built a long time ago and has not been modernized to the extent it should have. Many modern User Experience functions are not included. It feels like early 2000's software that has had a UI facelift. The look is more modern, but the function is not. The user guides are not up to date and are not extensive. Finding out how this thing works is a tough slog. Help desk resources made some comments to us along the lines of "yes we know you've been sending us tickets very regularly". Seems they have a joke with each other about how our company reaches out to for help too often. Shouldn't this be a sign that they should improve the customers experience rather than laughing about how often they have problems? If you want to talk to someone who "almost" understands how the software works you must pay $300/hr. There are bugs that will make you wonder how this company is still in business. We've been using the software for 6 months and we've identified at least 4 bugs that they agree are not intended function. 4 in six months?! These are not small bugs either: 1. Template "overdue invoice" reminder sends a belligerent email to your customer without your consent. Their response is "We will prioritize this bug with the needs of other customers". 2. The customer portal has data labeled incorrectly for your customers so your customers are unclear on how they are getting charged. Was told they would "prioritize this with other needs" even though the fix is just changing a few text fields. 3. When consultants input time they are given access to your list of contacts within the customer even though user permissions are set not to allow this. Gives your consultants and potential third party partners a complete list of your sales contacts within a customer. It took 4 meetings with Accelo for them to understand why this was a bad thing. Then finally admitted it was a bug and given the "we will prioritize this" line. 4. Contractor license does now allow for valuable company reporting. We have about 20 contractor licences that we were sold. Then after implementation we find out none of their data flows into company reporting. Can't see them in profitability for the company etc. Why would anyone ever want a license where the financial data produced by that user does not flow into company reporting? Customer service manager told me "yes, well you have to understand that we want you to pay for the full license". Well, we were sold these other licenses and never told that the data would not flow into reporting until after implementation. Then we met with a senior implementation person that said no that's not intended function. He said he would get back to us with a fix, we never heard back. Still can't see profitability across the whole company. It's like being sold QuickBooks, then after you go through implementation you are told told "sorry the license you bought won't allow you to make a Balance Sheet you should buy the higher license that is 4x the cost of the one you bought" Bugs in software is understandable; it happens. Good software is hard to make and few do it at a high level. However, there is no excuse for bad customer service and predatory sales tactics. We evaluate software for a living. Accelo fails miserably in ease of use, function, price, customer service. It's bad. Really bad. Stay away if you value your sanity and hard earned cash. **What problems is Accelo solving and how is that benefiting you?** It's not solving anything right now. We have spent many hours trying to get it set up and we cannot use it the way we wanted to. Accelo, at this time, has been a total waste of time and money. **Official Response from Kit Lewis:** > Hi Matthew, we're sorry to see you’ve been unhappy with your experience on the platform so far. You mentioned that learning how to use the platform has been challenging. Because Accelo connects all stages of a client’s journey, it is a complex platform and it is most effective when customized to fit the unique needs of a business. This is why we encourage all new customers to take part in an implementation or training session to make sure the platform is set up successfully and to prevent issues down the line. We understand that some users prefer to implement the platform themselves, but proper professional setup and usage training is the best way to leverage the platform and more easily deliver your client work. We want to address the concerns related to our support services. We are sorry if you felt your concerns were not being addressed appropriately. We take the matters of our clients very seriously and can assure you that our team thoughtfully handles all issues or questions that we receive. We appreciate your feedback related to the current message in the overdue invoice template and are implementing updates. Users always have the ability to add a custom message at any time or select the default option that prevents any reminder message from being sent to clients. Additionally, our records show that your concern related to the contractor permissions issue was due to internal changes made on the user permission level. It appears a resolution was provided and there was no bug to fix. If you’re still experiencing issues related to these permissions, please let our support team know so we can assist. We understand that it can be frustrating when tickets need to be prioritized and our team is continuing to work on prioritizing improvements to the tickets process based on feedback shared by you and other clients. If you feel there is a critical change that is preventing you from successfully using the platform, please do not hesitate to let us know to help prioritize. Finally, we want to address the concerns around contractor licenses. By choosing to add users as contractors, there are some functionalities that do not carry over from our full license users, which is reflected in the cost per seat. It was shared in the sales process when our team stated that contractors are limited access users who can only view and log time to assigned work. This does limit reporting. If reporting on contractor data is something you need, we would be happy to work with you to update your account. Once again, we are very sorry to hear your experience with the platform has been unsatisfactory. If there is anything else we can do to ensure that you have a more positive experience moving forward, we would love the opportunity to do so. ## Accelo Discussions - [Is it possible to have a simplified UI for project management?](https://www.g2.com/discussions/is-it-possible-to-have-a-simplified-ui-for-project-management) - 1 comment, 1 upvote - [Is there a way to cache or offer of an on-premise client solution that can cache changes until internet connectivity is restored or no longer intermittent.](https://www.g2.com/discussions/is-there-a-way-to-cache-or-offer-of-an-on-premise-client-solution-that-can-cache-changes-until-internet-connectivity-is-restored-or-no-longer-intermittent) - 1 comment, 1 upvote - [Power BI Integration and Using the Power BI Client](https://www.g2.com/discussions/50137-power-bi-integration-and-using-the-power-bi-client) - 1 comment, 1 upvote - [How do I create quotes that have both an upfront cost and a recurring fee accurately?](https://www.g2.com/discussions/50112-how-do-i-create-quotes-that-have-both-an-upfront-cost-and-a-recurring-fee-accurately) - 1 comment, 1 upvote - [Why can't a deadline easily be changed](https://www.g2.com/discussions/50096-why-can-t-a-deadline-easily-be-changed) - 1 comment, 1 upvote - [View Accelo pricing details and edition comparison](https://www.g2.com/products/accelo/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+11%3A09%3A10+-0500&secure%5Bsession_id%5D=206ec076-09df-4f2b-8958-9be6bcaabaf8&secure%5Btoken%5D=20eeaac2042c8f289afe2544af6027c5c104f0f81c97fccb39117d754839f4d4&format=llm_user) ## Accelo Integrations - [Authorize.net](https://www.g2.com/products/authorize-net/reviews) - [Azure DevOps Labs](https://www.g2.com/products/azure-devops-labs/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Continuum](https://www.g2.com/products/continuum-2024-05-22/reviews) - [e-conomic](https://www.g2.com/products/visma-e-conomic/reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [GitLab Server CE Community Edition on Ubuntu Server 20.04](https://www.g2.com/products/gitlab-server-ce-community-edition-on-ubuntu-server-20-04/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kaseya Quote Manager](https://www.g2.com/products/kaseya-quote-manager/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Wordstream](https://www.g2.com/products/wordstream-wordstream/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Accelo Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Tasks** - Creation & Assignment - Due Dates - Task Prioritization - To-Do Lists - Dependencies - Drag & Drop - Recurring Tasks **Contract Management Platform Features** - Contract Creation - Contract Templates - Contract Editing - Contract Attachments - Contract Collaboration - Approval Process - Notifications & Reminders - Contract Database - Integrations / APIs - Reporting & Dashboards **Portfolio Management** - Portfolio Types - Planning - Alignment - Portfolio Mix **Customer Requirements** - Quoting - Configuration - Pricing **Planning** - Resource Definiton - Capacity - Scheduling **Content** - Versioning - File Request - Feedback **Task Creation** - Creation & Assignment - Due Dates - Drag & Drop **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Automation** - Workflows - Customization - Data repository **Communication** - Discussions - External **Bill Generation** - Templates - Digital Billing - Recurring Billing **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Pricing** - Pricing Flexibility - Discounting - Approval Workflow - Renewals **Projects** - Planning - Project Map - GANTT - Calendar View - Views - Project Budgeting - Issue Tracking - Templates - Critical Path - Time & Expense - Methodologies **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Project Management** - Dependencies - Priorities - Lean Management **Contracts** - Creation - Negotiation - Execution **Optimization** - Performance - Forecasting - Corrections **Collaboration** - Billing and Invoicing - Instant Messaging - Project Management - Analytics - Time Tracking - Mobile Application **Task Management** - Task Prioritization - To-Do Lists - Dependencies - Recurring Tasks **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Administration** - Permissions - Procedures - Remote Work **Content & Documents** - File Sharing - Notes - Search - Versioning **Bill Processing** - Consolidation - Batch Invoicing - Management **Generative AI** - AI Text Generation - AI Text Summarization **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Resource Management** - Resource Definiton - Capacity - Scheduling **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Resource Management** - Definition - Allocation - Optimization **Revenue** - Invoicing - Matching - Recognition **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Project management** - Task Prioritization - Dependencies - Planning - Views - Scheduling - Dashboards **Controls** - Custom Views - Followers - User Management - Calendars - Public Sharing **Integration** - Accounting - Payments - ERP **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Contract Management** - Autonomous Task Execution **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Admin** - Configuration Ease of Admin - Workflow Management - Document Management **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Project Monitoring** - Baselining / KPIs - Resource Allocation - Dashboards **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Data & Analytics** - Data Consolidation - Visualizations - Performance - Risk Analysis **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Workload** - Resource Allocation - Workspace - Configuration - Insights **Project Management** - Task Management - Planning - Visibility - Integration **Agentic AI - Billing** - Autonomous Task Execution **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Performance and Reliability - Output Document Generation **Channels** - Mobile User Support **Analytics** - Forecasting - Reporting - KPIs **Communication & Collaboration** - Communication Channels - Document Management - Collaboration **Remote Collaboration** - Alignment - Accountability - Connectivity **Generative AI** - AI Text Generation - AI Text Summarization **Strategy - Project and Portfolio Management** - Simulation - Tracking - Planning - Objectives - Visiblity - Alignment - Risk Management - Implementation - Optimization - Prioritization **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - CRM Integration - Integration API - Scalability - Reporting and Dashboards - ERP Integration **Administration** - Standard Integrations - Workflow - Access Management **Cost Management** - Project Budgeting - Time & Expense - Profitability **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Mobile Time Tracking** - Time Tracking **Platform** - APIs - Internationalization - Performance and Reliability - Mobile **Integration** - Front Office - Back Office - External data **Generative AI** - AI Text Generation **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations **Agentic AI - Project Collaboration** - Multi-step Planning - Cross-system Integration **Administration** - Business Tool Integration - Workflow - Automated Reminders - User, Role, and Access Management **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support **Agentic AI - Work Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance ## Top Accelo Alternatives - [Scoro](https://www.g2.com/products/scoro/reviews) - 4.5/5.0 (487 reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (16,490 reviews) - [BigTime](https://www.g2.com/products/bigtime/reviews) - 4.5/5.0 (1,699 reviews)