evaluagent Reviews & Product Details

evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers.

Seller

EvaluAgent

Discussions

evaluagent Community

Languages Supported

Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, French, Hungarian, Indonesian, Italian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Turkish, Vietnamese

Solution Type

All-in-One

Used by Riverside and 2 others

Beta

Pricing

Pricing provided by evaluagent.

AutoQM & Improvement

Starting at $35.00

1 Per user Per Month

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evaluagent Integrations

(13)

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Ravi S.

Executive Operations

Mid-Market (51-1000 emp.)

8/10/2026

"EvaluAgent Makes QA Fast, Fair, and Actionable for Email Support Teams"

5/5

What do you like best about evaluagent?

What stands out most about EvaluAgent—especially in a fast-paced setting like email support for loveholidays—is how it turns quality assurance from a slow, manual chore into an automated, transparent tool for growth. Automated queueing and intuitive scorecards help remove bias from evaluations, and the seamless integration with email workflows lets team leads score inquiries quickly and deliver targeted, action-oriented feedback directly within the platform. For support agents, that means fair, consistent feedback along with clear 1-on-1 coaching tracks, making it easier to refine response quality and meet customer service standards in a way that feels straightforward and collaborative rather than punitive. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

While EvaluAgent is widely appreciated for streamlining quality assurance, real-world user feedback still points to a few areas where the platform falls short. I’ve often found that the navigation can feel clunky and outdated, with extra clicks needed to locate specific data or adjust date-range filters. I also ran into rigid reporting and filtering limitations when trying to isolate metrics for particular teams or messaging channels, and I’ve occasionally experienced unreliable automated system email notifications. Review collected by and hosted on G2.com.

What problems is evaluagent solving and how is that benefiting you?

In my role in loveholidays email support, EvaluAgent addresses a critical issue: fragmented, slow, and subjective quality assurance. It removes the guesswork from evaluating complex travel inquiries. In an environment where our email threads often include detailed booking changes, hotel policies, and cancellation rules, EvaluAgent automates conversation queues and assesses interactions consistently using targeted AI scorecards. This helps me directly by replacing random or biased reviews with fair, transparent feedback across all my email support cases, while also giving my team leads the clear insights they need for more tailored 1-on-1 coaching. As a result, I receive clear guidance that helps me refine my communication, keep on top of travel policies, and improve my service quality without feeling micromanaged. Review collected by and hosted on G2.com.

Ashwin B.

Executive - Operations

Mid-Market (51-1000 emp.)

12/5/2025

"EvaluAgent Streamlines Quality Reviews and Boosts Efficiency"

5/5

What do you like best about evaluagent?

As a member of the Operations Amendment Team at loveholidays, we’ve been using EvaluAgent for the past 10 months to assess and improve the quality of our customer service. Overall, the platform has made a real difference to our day-to-day operations, and I’m genuinely happy with it. Because it saves a lot of time, I can easily review my quality scores in detail without needing to contact my supervisor first. They’ve also introduced several new features, such as the Line item builder and AI integrations, which have made the platform even better. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

While EvaluAgent has improved its UI experience, the interface can still feel a bit clunky at times and would benefit from a more modern, streamlined design. Navigating certain features often takes a few extra clicks, and locating specific data points isn’t always as intuitive as it could be. Review collected by and hosted on G2.com.

What problems is evaluagent solving and how is that benefiting you?

EvaluAgent addresses the challenge of efficiently managing and elevating the quality of customer support operations. By providing a centralized platform to assess agent performance, track key metrics, and deliver comprehensive feedback, it ensures that both individual agents and the entire team can continuously improve. At Loveholidays, we have found this particularly valuable, as it streamlines the quality assurance process, reduces manual effort, and delivers clear, actionable insights that boost both customer satisfaction and operational efficiency. Review collected by and hosted on G2.com.

Imelda L.

Operational Development Director

Small-Business (50 or fewer emp.)

6/24/2026

"User-Friendly Features That Transformed Our Call Center Operations"

4.5/5

What do you like best about evaluagent?

It has proven to be very user-friendly for both our evaluators and agents.

Three specific features have made a significant impact on our call center operations:

- Auto Queues: Previously, agents often felt the call selection process was unfair. Since implementing this system and explaining its random selection design, the team has accepted the process more readily and shown overall improvement in quality.

- Auctions: This feature helped transform quality assurance into a positive experience that our agents actually look forward to.

- 1-1 Sessions and Plans: These tools have been very helpful for tracking agent progress in one centralized location. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

The only areas where I think the system needs improvement are the email notifications and how the date range is changed. Review collected by and hosted on G2.com.

What problems is evaluagent solving and how is that benefiting you?

Ability to quickly evaluate calls and get information to agents all in one platform. All the features on this platform also helped the business stay ahead of quality issues and gave us a way to pinpoint the pain points.Finding patterns and addressing them immediately made a huge difference in our quality. Review collected by and hosted on G2.com.

Марія .

senior patient support advisor

Small-Business (50 or fewer emp.)

4/30/2026

"Efficient Call Monitoring, Needs Better AI Transcription"

5/5

What do you like best about evaluagent?

I use EvaluAgent for convenient and efficient call monitoring, all in one place, with a good tracking system and coaching opportunities. I like the quick, convenient AI options and found the initial setup very easy, with great support from the EvaluAgent team at the beginning. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

I think EvaluAgent could definitely improve its AI transcription and auto evaluation features. The transcription makes a lot of mistakes, especially with accents, and the auto evaluation struggles to recognize what agents and clients are talking about. Review collected by and hosted on G2.com.

Wilson L.

Senior advisor

Airlines/Aviation

Mid-Market (51-1000 emp.)

4/1/2026

"Combines Automation with Actionable Insights for QA"

5/5

What do you like best about evaluagent?

I like how effectively Evaluagent combines automation with clear, actionable insights, making the entire quality assurance process far more efficient and impactful. It also solves the issue of limited visibility from QA sampling, and reduces the time and effort spent on manual reviews. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

While Evaluagent is a highly effective tool overall, there are a few areas where improvement could further enhance the user experience. One area is the initial setup and customization of the scorecard. One of the main challenges we experienced during the initial setup was the time and clarity required to design a scorecard that accurately reflects our business needs. To further improve the initial setup experience, the AI-assisted scorecard builder should be improved, and dynamic recommendations based on usage and an interactive calibration dashboard should be taken care of to make it more efficient. Review collected by and hosted on G2.com.

Mayur R.

PLAYER INTERACTION SPECIALIST

Mid-Market (51-1000 emp.)

6/1/2024

"User-Friendly with Room for Filter Improvement"

4.5/5

What do you like best about evaluagent?

I use EvaluAgent to receive feedback from my quality manager, and I find it very easy to navigate. I don't need to spend a lot of time finding what I need. The user interface is user-friendly, which makes it simple to get notified and quickly access all the inputs when I receive feedback. The initial setup of EvaluAgent was very easy. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

The filter feature can be more helpful. When I try to filter out data which I need to calculate my feedback number, it's very complicated. Review collected by and hosted on G2.com.

Response from Olly Johnson of evaluagent

edit

Thank you for your feedback! We’re delighted to hear that you find Evaluagent easy to navigate and beneficial for providing quality feedback to improve your work in customer support.

We’re sorry to hear about the occasional login issues. Please reach out to us at support@evaluagent.com so we can investigate and resolve this for you.

Umer B.

Senior executive

Computer Software

Enterprise (> 1000 emp.)

9/15/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Evalving agent with Clear, Easy-to-Use software having a Dashboard with Insightful Graphs and Charts"

5/5

What do you like best about evaluagent?

Evaluagents' dashboard view looks perfectly clear and understanding with every parameter shown in graphs and charts. Its truly easy to use and keeps record of all the evaluations. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

The annoying part to me is that everytime I am required to put my complete user id to login and it's auction feature opens only once in months. Review collected by and hosted on G2.com.

Ashwin A.

Executive - Operations

Enterprise (> 1000 emp.)

12/26/2025

"Great Performance Tracking, But Email Notifications Need Improvement"

3.5/5

What do you like best about evaluagent?

Evaluagent has been an excellent tool for tracking my performance in my role. It provides a comprehensive summary that highlights both my key strengths and areas for improvement, which helps me understand exactly where to focus my efforts. The support team at Evaluagent is also very responsive; when I had a login issue, they resolved it quickly. The monthly auctions also give me extra motivation to use the portal, thanks to the gamified setup where the top user of Evaluagent gets rewarded. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

I think Evaluagent should include the quality results in their email notifications. Currently, they only send a rather alarming message stating that a quality review has been done, but they don't mention the percentage or whether it was a pass or fail. This approach can be unsettling and makes me feel anxious, prompting me to open Evaluagent right away. Additionally, I believe there is room for improvement in the website's design and animations. Review collected by and hosted on G2.com.

Dale John S.

Search Engine Optimization Copywriter

Small-Business (50 or fewer emp.)

7/27/2026

"Seamless Evaluations with User-Friendly Interface"

5/5

What do you like best about evaluagent?

I use evaluagent for mid-year and year-end performance reviews, and it helps us analyze and evaluate our workmates efficiently. The UIX is very user-friendly, which makes it easy to navigate. I also find the colors or legend for rating calls very helpful in gauging the calls. The audio integration is seamless, and the API key connection to Amazon Connect allows us to upload calls for review effortlessly. Logging in was straightforward, thanks to the user-friendly interface. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

None. Everything is working fine correctly :) Review collected by and hosted on G2.com.

Jan D.

Customer Care Associate

Enterprise (> 1000 emp.)

5/28/2024

"Very useful although the layout/display have been confusing me for a while"

4/5

What do you like best about evaluagent?

I think the scope of possibilities and the presentation of data is quite impressive

However, it is not very intuitive, which is why my score is not a 10 Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

The layout could be more intuitive with clearer prompts Review collected by and hosted on G2.com.

Response from Olly Johnson of evaluagent

edit

Thank you for your feedback. We’re thrilled that you appreciate the way data and information are displayed in evaluations. We understand your point about the layout and are always striving to make our interface more intuitive with clearer prompts. It’s great to hear that Evaluagent helps you excel in your role by providing a clear view of any mistakes or feedback from the QA team. If you have any further suggestions, please let us know.