evaluagent Reviews & Product Details

Evaluagent is a tool that offers quality assessments for each individual involved in a process. It keeps me updated on my assessment scores, highlighting both my strengths and areas where I can improve. The platform is also convenient for my supervisor and the quality team as the Ease of Integration helps them to assess our performances and add our score accordingly. Overall, Evaluagent is an excellent tool for tracking performance in real time. Review collected by and hosted on G2.com.

The main area where Evaluagent could improve is in refining the features they display. I find that some tabs are redundant and could be consolidated into a single tab for simplicity. Additionally, the default score shown on the homepage reflects the last 30 days, but I prefer to view my current month's performance. This means I have to manually filter for 'show current month' every time I log in, which is inconvenient. I believe more customization options would be helpful, and the interface itself could be enhanced to feel more user-friendly, as it currently seems a bit underdeveloped. Review collected by and hosted on G2.com.

As a member of the Operations Amendment Team at loveholidays, we have recently been using EvaluAgent to assess and improve the caliber of our customer service. All things considered, the platform has greatly enhanced our daily operations, and I'm quite happy with it. Since it saves a lot of time, it is simple to review my quality scores in detail instead of contacting my supervisor beforehand. Review collected by and hosted on G2.com.

While EvaluAgent offers excellent functionality, its user interface could be improved to enhance the overall experience, particularly for newcomers or users less familiar with the system. The interface sometimes feels a bit clunky and would benefit from a more modern, streamlined design. Navigating some features requires a few extra clicks, and finding certain data points could be more intuitive. A more polished and user-friendly interface would make the experience even smoother. Review collected by and hosted on G2.com.

There are so many best things in evaluagent. But if I had to pick one thing that stands out most: the combination of usability + customizability.

So many systems in the contact-center / QA space are either highly flexible but complex, or simple but rigid. EvaluAgent appears to hit a sweet spot: easy enough to adopt quickly, yet flexible enough to adapt to specific business needs. That balance is rare and valuable. Review collected by and hosted on G2.com.

Since initial configuration and user-management are flagged as tricky, allocate time + maybe external support for rollout; ensure structure (scorecards, roles, teams) is set properly from the start. Review collected by and hosted on G2.com.

It's quick and easy to use, and it's easy to find all of my reviews in one place. I like the graph on the front page which shows how much of my feedback has been positive/neutral/negative. It seems like it's easy to use for those conducting the reviews as well. I've never encountered any issues using Evaluagent. Review collected by and hosted on G2.com.

I need to acknowledge reviews in two sections of my account, but both contain the same information. If I acknowledge feedback in one section but don't do it in the other - even though the feedback is the same - it can reflect negatively on me. It would be nice to be able to automatically approve it in both areas. Review collected by and hosted on G2.com.

I think the fact that EvaluAgent keeps the data centralized is very important to me. I also like being able to export and share data consistently without having to go through layers of BI and development work. It makes the process much easier, and being able to train people to use the platform very quickly is very useful. EvaluAgent simplifies the process of keeping things up to date and makes it easier to train new people around the platform. The initial setup was very straightforward and very positive, even for someone new or in a partial admin role. Each step of setup was straightforward. Review collected by and hosted on G2.com.

I think there are certain small things in terms of UI that could be more consistent or a little bit more flexible in terms of how we can customize it. I think, there is a just enough amount of customization, but maybe not for a power user who's used to working with complex databases and structures. I think there are just, simple things like, being able to use keyboard shortcuts, I think, is something that really could be helpful. And, you know, like, placements of certain buttons and things like that. Sometimes with different platforms or in terms of where you're working from, can be a little bit tricky. Review collected by and hosted on G2.com.

What I appreciate most about evaluagent is how straightforward the website is to use. Many work tools can be confusing and difficult to navigate, but evaluagent stands out for its simplicity and clarity. I found it very easy to use and did not encounter any issues. Review collected by and hosted on G2.com.

I can't say that there's anything I dislike about evaluagent. I use it regularly in my job and, so far, I haven't encountered any issues. Based on my experience, I would recommend it as a tool for evaluating agents in the customer service field. Review collected by and hosted on G2.com.

Agents are able to get spot feedback targeted on line items that have resulted in fails. The feedback shared enables the agent to note the area they have challenges in, how it impacts the overall customer experience and what they can do moving forward to improve their performance. It also supports a 2 way feedback loop where agents can query on evaluations they feel are biased for a neutral review by another reviewer who is able to close loop fairly for both the agent and evaluator. Review collected by and hosted on G2.com.

The root cause analysis function has been least helpful because the team has not been able to use it to drill down to root causes of agent performance issues. We are not able to map out the root causes based on agent issues, system issues, process issues, training etc. Evaluagent can work to improve this function to allow for mapping and reporting Review collected by and hosted on G2.com.

We've been using this Evaluagent for several months now, and the results have been nothing short of impressive. The system provides a clean, intuitive interface that makes it easy to review, score, and track call performance across our entire team.

What really stands out is the customization evaluation criteria, which allows us to tailor feedback to our specific business goals. The automated scoring and trend tracking have significantly improved our training process and overall call quality.

Our agents love the transparent feedback, and managers appreciate the time saved with built-in analytics and reporting tools. The app also integrates smoothly with our existing systems, which made onboarding a breeze.

If you're serious about improving customer interactions, boosting team performance, and maintaining a consistent standard of communication, this system is a must-have. Highly recommended! Review collected by and hosted on G2.com.

Nothing! I can say whole heartily that there isn't an issue our team has faced using this system. We've had nothing but positive feedback from everyone in the team that has used Evaluagent. Review collected by and hosted on G2.com.

EvaluAgent is easy to use, incredibly functional and clear to understand. It offers some really useful tools that allow you to track and asses data, insights and trends. Review collected by and hosted on G2.com.

The ability to load audi files into an evaluation is helpful, but if paused for a certain period of time, the audio will sometimes fail to play again. This means having to refresh the page. The playback speed options are also slightly limited (1x, 1.5x and 2x). Additional options of 1.25x and 1.75x would be useful. Review collected by and hosted on G2.com.

Ease of Use: The interface is simple and allows users to quickly find relevant information without onboarding assistance. Agents and managers appreciate being able to track performance and feedback directly through customizable dashboards.

Performance Insights: Detailed scorecards and dashboards help visualize progress and drive continuous team improvement.

Feedback and Coaching: The system seamlessly supports one-on-one meetings, personalized feedback, and e-learning tools, strengthening individual and team development. Review collected by and hosted on G2.com.

Dashboard Customization: Prefer to have a more personalized dashboard upon login with metrics specific to their role or performance.

Reporting Flexibility: The reporting tools are generally effective, but more options for date ranges and filtering details would benefit in managing overlapping periods.

Workflow Rigidity: While overall functionality is strong, there is limited customization in audit and reporting structures. Review collected by and hosted on G2.com.