--- title: evaluagent Reviews meta_title: 'evaluagent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 442 reviews by the users' company size, role or industry to find out how evaluagent works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 442 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # evaluagent Reviews **Vendor:** EvaluAgent **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 442 ## About evaluagent evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. ## evaluagent Pros & Cons **What users like:** - Users appreciate the **ease of use** of EvaluAgent, benefiting from clear checklists and user-friendly feedback options. (81 reviews) - Users find evaluagent **user-friendly and helpful** , enjoying its straightforward setup and valuable insights for support conversations. (39 reviews) - Users love the **user-friendly interface** of evaluagent, making it easy to navigate and enhancing learning experiences. (34 reviews) - Users value the **intuitive design** of EvaluAgent, finding it easy to enhance customer service skills through straightforward feedback. (24 reviews) - Users value the **easy navigation** of EvaluAgent, allowing quick access to essential features and insights effortlessly. (24 reviews) - Intuitive (23 reviews) - Scoring System (21 reviews) - Feedback Management (19 reviews) - Easy Access (16 reviews) - Users appreciate the **efficient evaluation process** of Evaluagent, valuing features like calls and score-based insights. (16 reviews) **What users dislike:** - Users note the **missing features** in Evaluagent, particularly for messaging and advanced reporting options. (15 reviews) - Users note **layout issues** with EvaluAgent, citing difficulties in navigation and a need for a more modern design. (14 reviews) - Users find EvaluAgent's interface to be **not intuitive** , making navigation challenging and frustrating, especially for newcomers. (13 reviews) - Users find the **complexity of features** to be overwhelming, making navigation and onboarding more difficult than necessary. (12 reviews) - Users find the **filtering issues** in Evaluagent challenging, complicating the management of reports and data views. (12 reviews) - Users find the **steep learning curve** challenging, especially with navigation and numerous options for new users. (9 reviews) - Limited Customization (9 reviews) - Users face **navigation issues** , finding the interface difficult and experiencing trouble logging in efficiently. (9 reviews) - Users criticize the **inadequate reporting** capabilities of Evaluagent, limiting insights into agent performance issues. (8 reviews) - Limited Options (8 reviews) ## evaluagent Reviews ### 1. User friendly, simple to use and very friendly assistance from evaluagent . **Rating:** 4.0/5.0 stars **Reviewed by:** Aisha D. | Workforce Planner, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about evaluagent?** Immediate feedback, Agents are allowed to acknowledge and dispute feedback easily. **What do you dislike about evaluagent?** I would appreciate being able to customize reports. **What problems is evaluagent solving and how is that benefiting you?** Trend Identification and easy access to stats. ### 2. Great tool for QA. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about evaluagent?** Everything is documented and evaluated in 1 place. You can control the access that each user has to the platform. The ability to easily see results and drill down to different levels. Also, EvaluAgent really listens to the customer and takes into account their wants and needs. Very easy to use. **What do you dislike about evaluagent?** I am not able to customize my reporting. Enhanced reporting is coming but I would still like to be able to set up a report that I want, press a button and it comes out the way I want it to look. **What problems is evaluagent solving and how is that benefiting you?** Right now it is that I want to be able to see all the activity that an evaluator has in a time table format or report to monitor usage as well as capacity. It sounds like it is available, but is not included in our current package. Benefits realized is that there is less time spent on manual issues that and more time for evaluations. ### 3. Easy to navigate and a great system for improving QA scores **Rating:** 5.0/5.0 stars **Reviewed by:** Carla T. | Training and Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2021 **What do you like best about evaluagent?** We love how the system is laid out and is so easy to navigate by both agents and evaluators. Evaluagent is used not only as our QM system, but we also use it as a training tool for new starters in order to ensure they have the best understanding of how our calls, emails and online chats are structured. Since introducing evaluagent early last year, we have seen an increase in our average quality score of almost 20% and have just acheived our highest ever monthy QA score of 94.7%. This could not have been done without evaluagent and the reports that we produce from the data within the system each month. It's also great that each agent can view their individual dashboard in order to keep track of their own targets and performance as well as any areas requiring more attention. **What do you dislike about evaluagent?** There is nothing to dislike about this system. It's so easy to navigate, and the customer service is always fantastic. Feedback is always welcomed, and they will go out of their way to help with any queries that you may have along the way. **Recommendations to others considering evaluagent:** If you are looking to improve your company's quality score, then I highly recommend Evaluagent. It's easy to navigate and gives agents and managers full sight of performance. **What problems is evaluagent solving and how is that benefiting you?** The introduction of Evaluagent has helped us to identify areas requiring focus across all contact channels. The system makes it so easy to identify areas of weakness over any selected period of time and this is used to generate reports for Team Leaders on a monthly basis. The benefit of this has been that Team Leaders have been able to identify what areas require the most attention or praise and helps to identify individual training needs etc. ### 4. Brilliant **Rating:** 5.0/5.0 stars **Reviewed by:** Craig W. | Customer Services Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2021 **What do you like best about evaluagent?** I've used this as both being quality checked and doing it. I love the way information can be pulled to give an average as well as being able to set goals **What do you dislike about evaluagent?** I've not had any issues when using this product **Recommendations to others considering evaluagent:** It's helped me become a better advisor **What problems is evaluagent solving and how is that benefiting you?** Everything is in the one place as well as being able to challenge feedback. This gives advisors the knowledge to go and review strong points and any place where further work is required ### 5. Almarose Hotels **Rating:** 5.0/5.0 stars **Reviewed by:** Drew J. | Quality & Coaching Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2021 **What do you like best about evaluagent?** For someone who has, in the past, toiled with endless, complicated, time consuming Excel spreadsheets, I wanted to streamline the whole contact centre performance reviews, and end the tyranny of spreadsheets. I searched on line and found Evaluagent, which, I say with complete honesty, has made such a positive impact on the efficiency of this crucial task. No PCI integration needed, no long winded training, just sign up and get started. The creation of performance sheets is so easy, and my Team Leaders find the scoring process so easy, and therefore, scores are completed on time!! The fact that agents see real time results means they continually improve. You can tell this was created by someone who really understands the issues faced by contact centres. **What do you dislike about evaluagent?** I haven't found anything yet? When I do, I'll let you know **Recommendations to others considering evaluagent:** If you need a Quality and Performance solution that simply, without fuss, creates an interactive environment for Agents, Team Leaders and Training & Quality Teams, then this really is the most important tool for your business **What problems is evaluagent solving and how is that benefiting you?** For someone who has, in the past, toiled with endless, complicated, time consuming Excel spreadsheets, I wanted to streamline the whole contact centre performance reviews, and end the tyranny of spreadsheets. I searched on line and found Evaluagent, which, I say with complete honesty, has made such a positive impact on the efficiency of this crucial task. No PCI integration needed, no long winded training, just sign up and get started. The creation of performance sheets is so easy, and my Team Leaders find the scoring process so easy, and therefore, scores are completed on time!! The fact that agents see real time results means they continually improve. You can tell this was created by someone who really understands the issues faced by contact centres. **Official Response from Kris Beveridge:** > Thank you for taking the time out to write this review Drew. There's some great feedback here! We were recently recognised by G2 as "Easiest to use", so it's great to hear that your Team Leads are enjoying the benefits. Cheers! ### 6. Evaluagent Review **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca F. | Customer Experience Squad, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2021 **What do you like best about evaluagent?** Its an easy, quick idiot proof platform to use , nothing messy about it **What do you dislike about evaluagent?** Nothing really always works great for me **What problems is evaluagent solving and how is that benefiting you?** Feedback - using this to provide feedback in a non negative way ### 7. I find evaluagent very easy to use, it has good tools and easy to navigate around the system **Rating:** 4.0/5.0 stars **Reviewed by:** Christine H. | Digital advisor, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about evaluagent?** I like how easy it is to navigate around the system and notifications come through almost instantly, When used correctly is very productive **What do you dislike about evaluagent?** Nothing I dislike about evaluagent, as long as it is used correctly there is no negative feedback **What problems is evaluagent solving and how is that benefiting you?** Easy to find feedback and with the sections on there it can be used productively making it clear what needs to be done. The notifications come through almost instant. ### 8. EvaluAgent **Rating:** 5.0/5.0 stars **Reviewed by:** Wungreiphy S. | Quality Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2021 **What do you like best about evaluagent?** The support team from EvaluAgent is amazing. They provide quick assistance. Their flexibility and openness to suggestions are commendable. EvaluAgent as a QA tool is easy to use and provides both basic and in-depth overview of the agent's quality performace. **What do you dislike about evaluagent?** They've always adjusted the tool according to our needs so there's nothing negative to say. **What problems is evaluagent solving and how is that benefiting you?** Using EA for auditing. It eliminates manual import and bias auditing. ### 9. Great User Interface & Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Michael R D. | Quality Assurance Specialist & Training Team, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2021 **What do you like best about evaluagent?** The platform has a splendid user interface, which allows for great graphics, insights, and display when it comes to the reporting information. Additionally, being able to customize many features such as scorecards, pass/fail options, coaching forms, and many other features is a great plus for our company. **What do you dislike about evaluagent?** Because EA does cater to many other companies, when a request to make a change to the platform is submitted, it requires either a majority of other users to agree or deemed relative enough to pursue by the EA developers. Because the platform cannot be completely 100% customized to every company, there are some limitations that do come from time to time. **Recommendations to others considering evaluagent:** For those looking to audit and monitor communications, procedures, and any internal interaction EvaluAgent is a great platform. Our company was able to swiftly set up and transfer our existing evaluation scorecards to be implemented into EA. The interface of reporting is very in-depth and detailed, which allows for evaluators to spot short-comings and areas to improve on. The reports can locate team/department trends, all the way down to individual performance results, feedback, and recording coaching sessions that have taken place to tackle these areas of improvement. **What problems is evaluagent solving and how is that benefiting you?** We are able to spot and record various stages of our communication that our associates struggle with on various channels. Identifying these issues allows us to design trainings and/or coaching strategies to improve those areas that need attention on an individual, team, or department level. **Official Response from Kris Beveridge:** > Thanks for spending the time to write this Michael. EvaluAgent was recently recognised in G2 as “Easiest to use” and “Easiest Setup” so some great feedback to take note of here in your recommendations. Excited to let you know, we’ve some new (huge) enhancements coming your way with respect to our UI. So looking forward to contacting you soon about this! ### 10. EvaluAgent is a great QA tool with enhanced coaching features **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | Director of Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about evaluagent?** It has a sophisticated reporting system that we no longer need to create any external report because everything we need is integrated into the system. I love the line item reporting that shows which exact items the employees are good at or need improvement on. The feature "Insights" which not only shows top agents in terms of QA score average but also in terms of QA score improvement, is a very nice recent addition. The enhanced coaching module (1 to 1) is also something we look forward to exploring further as it seems to cover everything we need to monitor coaching sessions and agents' commitments. **What do you dislike about evaluagent?** There is nothing to dislike about this tool. Whenever we encounter minor issues, their customer service always resolves them, so we have no complaints. **Recommendations to others considering evaluagent:** It's a valuable tool that we highly recommend! **What problems is evaluagent solving and how is that benefiting you?** EvaluAgent has solved our manual forms and reporting issues. It continues to add more relevant features, and EvaluAgent listens to its customers' feedback, and actually acts on them. **Official Response from Kris Beveridge:** > Thank you so much for sharing this feedback Jennifer. Great to hear some of the challenges of manual reporting you’ve overcome with EvaluAgent. Looking forward to continue working with you on the 121s and Actions feature. We’re already scoping opportunities to enhance this feature so keep the feedback coming! ### 11. Enabled for success! **Rating:** 5.0/5.0 stars **Reviewed by:** Brodie B. | Customer Service Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2021 **What do you like best about evaluagent?** The platform is enabled to get the best out of your agents and provide valuable insights for there interactions with customers. With the new 1 to 1 feature, it takes it to the next step in terms of functionality, allowing you to be able to keep track and records of your agent performance within the one platform. Customization of QA and 1 to 1 forms allows ultimate flexibility for the user to tailor to your organisational needs. The Evaluagent team is always approachable and open to feedback from its users to allow for continuous improvement and implementation of features into the platform. **What do you dislike about evaluagent?** I find the platform very user friendly... i do feel it can take a while to get to what you are looking for, as there are multiple places you can click to get to the same area/part of the platform you are looking for.. It would be good if it would be some work on this part of the design could be done to make it more simplistic. **What problems is evaluagent solving and how is that benefiting you?** Inconsistency of agent QA results - insights and reporting make it easier to track trends and common themes across teams. 1 to 1 function will also enable more powerful and documented conversations with our teams **Official Response from Kris Beveridge:** > Thanks Brodie for spending the time to write about your experiences. Totally hear you with respect to some of the navigation challenges and it's actually something we've been working on for a while. We're currently very close to showcasing some pretty exciting updates in respect to our UI, so watch this space with that one! ### 12. A great tool to streamline QA processes and engage the teams **Rating:** 4.5/5.0 stars **Reviewed by:** Karine T. | Head of Customer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2021 **What do you like best about evaluagent?** Evaluagent allows us to focus on the most important: developing the team and improve the quality of service we deliver to our customers. It removes all the paint points linked to setting up, performing and analysing QA, managing the agents' performance by having it all under one platform that is easy to configure and manage. The workflows are streamlined, the reporting is done for you, visually appealing and easy to understand at a glance. All the details you need to be able to identify patterns, opportunities and risks are there, and allow you to get insights from from a company level down to an individual level. The engagement features are also great to keep the teams engaged and motivated! It helps highlight successes and it is rewarding for the agents to see the recognition for progress and achievements. There are plenty of additional features to fit the needs and the size of your operations, and you can pick and choose only the ones that are relevant to you. Last but not least, the tool is in constant evolution, and the changes are based on actual users' feedback, which makes every release an actual direct improvement! **What do you dislike about evaluagent?** The only aspect that is currently not available is regarding the internationalisation of the software, which is only available in English. There are ways around this as you can set up the scorecards in any language, but it can have some limitations for the adoption of the tool. However, it is well built and intuitive to use, so this is not a major blocker. We actually have 4 non-English speaking teams currently using it. **Recommendations to others considering evaluagent:** Ask for a demo, and get a full tour of all the available features, before making your choice regarding the ones you actually need. It's very easy to set up and build on, so if you're starting your journey in streamlining your operations, you may want to start with the basics and implement more as you move forward. If you're already clear on what you need and what you want to achieve, the choice in terms of combination of features will be easy! **What problems is evaluagent solving and how is that benefiting you?** It's a massive time saving tool to start with, especially if like us you moved from Excel scorecards to a dedicated tool. But even after the initial set up, each new feature they release is built to facilitate the day to day handling of QA and overall management of agents' performance. So it helps you either save time or improve the impact of each evaluation. All the time saved can be used to either do more evaluations or more coaching. Features like the "Calibration" one also helps aligning standards between different evaluators. All in all, Evaluagent removes the pain and allows you to fast-track the improvement of your services. **Official Response from Kris Beveridge:** > Thank you so much Karine for writing this review. Lots of great feedback. Whilst we're not quite there yet with options for internationalisation of the platform, we are constantly listening to customers feedback. I'll ensure our product team has visibility of this for future consideration. Thanks! ### 13. Fantastic product and service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about evaluagent?** EvaluAgent offers very detailed reporting options for the business along with a wide rang of customizable tools to suite each business **What do you dislike about evaluagent?** Not being able to allow slack personal messages and not being able to personalise the dashboard **What problems is evaluagent solving and how is that benefiting you?** Being able to pin point specific areas of improvement needed. ### 14. First Class Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2021 **What do you like best about evaluagent?** When I took over the QA position for my company, I had no previous experience working with a QA platform. After a session with Michelle from EvaluAgent support, I was pleasantly surprised by how easy this system is to navigate. The reporting options allow you to drill down to individual statistics and support the more general departmental results. One of the most beneficial aspects of the system is the range of options when setting up the various scorecards. Being able to build in levels of scoring is a real asset when evaluating a consultant's performance. Being able to extract results & build comprehensive reporting is essential when evaluating performance & EvaluAgent enables this with great ease. I am still learning about the benefits of this platform, but so far, it has not disappointed me & the reassurance of having support on hand at any time gives me great confidence going forward. EvaluAgent was the right choice for this company. **What do you dislike about evaluagent?** One aspect of this platform that I find frustrating is the inability to modify a scorecard once created. It would be a great help if somebody could incorporate this feature into the system, eliminating the need to recreate an entire scorecard when modifications are needed. Other than that, I do not have any other issues with the system at this stage. **What problems is evaluagent solving and how is that benefiting you?** We are evaluating our Customer Experience & making improvements in efficiencies. The system has also allowed us to look into how processes are being followed. ### 15. Amazing and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Tawana C. | Quality Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about evaluagent?** Very user friendly Lots of reports/features Fast responding support Friendly onboarding team **What do you dislike about evaluagent?** NO current downsides, this tool really meets the QA needs of our company! **Recommendations to others considering evaluagent:** Go for it! You likely won't find a better software tool! **What problems is evaluagent solving and how is that benefiting you?** As a start up, we really needed to have something like this in place. It is helping us engage our reps by setting a quality score goal and allowing them to log into the tool, it keeps them up to speed with how they are doing at all times. Also with offering coaching, we are able to create a safe space for agents to talk freely about their process struggles and allows us to give that personal 1:1 feedback. I also love that we can tag their supervisors in evaluations and coaching sessions so everyone is always in the loop! **Official Response from Kris Beveridge:** > Thanks so much for passing on this feedback Tawana. We were recently recognised by G2 as "Best Support", so pleased things are working for you there. We'll be making enhancements to our coaching and 1:1s feature throughout the first half of this year, so watch this space soon... ### 16. The answer to your QA problems **Rating:** 5.0/5.0 stars **Reviewed by:** Nick F. | Head of Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2021 **What do you like best about evaluagent?** Evaluagent is incredibly well laid out, easy to navigate, is engaging for both leaders and agents, and provides the kind of insights you need to improve your level of service. When Evaluagent was first introduced, our quality was at 78%, 12 months later we have just had our highest ever month for quality at 94.7%, something we are incredibly proud of and something we couldn't have done without Evaluagent at the heart of our QA program. **What do you dislike about evaluagent?** Nothing. When we identify areas for improvement within Evaluagent, the team take feedback on board and implement changes at a pace that benefit all their customers. Evaluagent are a pleasure to partner with. **Recommendations to others considering evaluagent:** if you need QA software, look no further. **What problems is evaluagent solving and how is that benefiting you?** Using Evaluagent has helped us identify areas where we could improve the service we offer our customers across all our customer contact channels and made it easy for our agents to see where they themselves needed to improve. **Official Response from Kris Beveridge:** > Really appreciate your time to write this review Nick. Also congratulations on those incredible quality scores! I did want to let you know that we will be making some significant improvements to our UI in the upcoming weeks. This will improve navigation, speed and accessibility of features even more. If you would like to test drive it, please get in contact with Reg or just email support@evaluagent.com Thanks! ### 17. User friendly and excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2021 **What do you like best about evaluagent?** Easy to nagivate, plentiful supply of resources, and support on hand when needed! **What do you dislike about evaluagent?** Nothing to date - any potential issues / missing features have been resolved by the team. **Recommendations to others considering evaluagent:** EvaluAgent is very user friendly and easy to nagivate. The team are constantly adding new features and ensuring all processes are up to date! Our success mananger, Reg, has been extremely helpful and responsive right from our initial roll out of EvaluAgent to answering our questions and helping us integrate EvaluAgent into our reporting and quality assurance. **What problems is evaluagent solving and how is that benefiting you?** Discovering trends and being able to in turn provide feedback (positive and negative) and or training to the agent! ### 18. Great System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about evaluagent?** The system is so user friendly, easy to navigate and design. It allows you to really personalise the scorecards to your requirements and they are always on hand for support. **What do you dislike about evaluagent?** you need to ensure you only have one session open at a time or this can cause discrepancies with the reporting elements. **What problems is evaluagent solving and how is that benefiting you?** You can add suggestions for change realy easily and allows you to see other suggestions. ### 19. Using Evaluagent for BPO operation with over 1,000 front-line CSRs **Rating:** 5.0/5.0 stars **Reviewed by:** Chris E. | President, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about evaluagent?** Auto-calibration capability, line-item reporting, ease of use, triggering of QA queues based on evaluation results, ability to ensure compliance with minimum QA commitments, ability to easily access and integrate data with BI tools. **What do you dislike about evaluagent?** The things we want to see added to the product are in the works - Call/Chat analytics being the biggest. So no dislikes for existing capability, but looking forward to continued enhancements. **Recommendations to others considering evaluagent:** Great product, and great team supporting it. **What problems is evaluagent solving and how is that benefiting you?** We have automated all QA evaluations company wide, and have also automated coaching activities through same. We have improved our QA and coaching processes significantly since standardizing on Evaluagent, and that has driven a significant increase in our overall quality performance in handling customer experience transactions. **Official Response from Kris Beveridge:** > Thanks a lot for the feedback here Chris. We're definitely making great progress in our development of speech and text analytics. Looking forward to showcasing and working with you on this soon. ### 20. EvaluAgent is fantastic platform for coaching and evaluating. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Customer Success Manager (Hyper-growth startup) (AI & QA), Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about evaluagent?** The interface of EvaluAgent is very good and is consistent regardless of whether you're a manager or agent. Agents can only view their own data of course, but giving them access to all their performance and coaching data helps give ownership. Everything is well organised and easy to find. The support from EvaluAgent themselves is excellent - any support required from training to quick and simple questions are no trouble at all. EvaluAgent is also continually improving based on customer feedback which is a must in today's environment. **What do you dislike about evaluagent?** There's nothing that I dislike about EvaluAgent. **What problems is evaluagent solving and how is that benefiting you?** Our workflow is much more efficient - no more manual evaluation forms! Trend analysis and reports are available immediately both to the business and the individual. **Official Response from Kris Beveridge:** > Thanks Chris for spending the time to write this. We were recently recognised in G2 for “Highest User Adoption”, so pleased we’re making a difference at all levels of your organisation. Keep sharing that feedback and we’ll continue to develop our product based on customers thoughts and insights. ### 21. A great and easy way to bring a lot of insight for how to improve the performance of your employees! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about evaluagent?** EA is great because it is easy to use, set up, maintain and is really efficient in providing excellent insights and feedback as a result of it's built-in reports capabilities. Such a great tool to bring value and insights quickly! Also, great scorecards, easy grading scheme and brings about lots of transparency as it enables feedback to be given and managed directly by the employee him/herself **What do you dislike about evaluagent?** Some basic features can be improved for usage like being able to edit submitted scorecards and new features could be integrated to bring even greater value to managers to seek to understand if follow up actions were taken to feedforward a particular associate - would love to see a feature like this one developed in the system. **Recommendations to others considering evaluagent:** EA is highly recommended, it brought us to the next level. It was the quality assurance tool we needed to establish strict quality guidelines, record and collect feedback on them and improve our employee's performance. **What problems is evaluagent solving and how is that benefiting you?** We are solving conducting all of our quality evaluation processes in separate excels in different locations on different folders. EA offers one single solution where all quality evaluation processes can be clearly and easily documented. It also conducts the analysis for you. **Official Response from Kris Beveridge:** > Thanks for sharing your feedback here. Would be great to discuss some potential best practices on your use case for scorecards as I'm sure we could help. In relation to follow up actions, we do have this feature within our new 121s & Actions module and I would be happy to walk you through it. Feel free to connect with me at kris@evaluagent.com ### 22. A great system supported by a great team that has helped shape our Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen C. | L&D Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about evaluagent?** Ease of use - the system is straight forward and easy to use which means that it is easy to onboard new people and support our Quality model which we all know can sometime be a tricky beast to get right. The way we approach quality is a little different but the scorecard creation in the system was easy to manipulate to meet our requirements Reporting - The reporting function is intuitive and has many ways to "cut the cake" when it comes to the data which is a great advantage to the one of the core aspects of Quality, what you do with the information you find. This improves the impact of the system as it is used by several stakeholders who all can gain useful information to help improve our customer experience. Evaluating - Once the forms are created, I have found that I can increase the efficiency of the team by having a simple for that you can have auto fills and grading outcomes. These are just a few of the benefits the QA team have found. Support - They are there to help! and they are quick about it. Sometime I just need to interact with someone who can guide me to the point that I want and they offer this but the system also has an inbuilt knowledge base. I have also found that they are always improving the system - often a little present logo appears to let me know something new has arrived and I think this is vital for a company and system **What do you dislike about evaluagent?** There are a few things that need a bit of a "work around" but the system still manages to function with these and they have taken my feedback onboard to look into improvements. Also, more flexibility in the plans. I do not fully use the coaching function yet but it is still included. Both minor things as I still feel the system is value for money. **What problems is evaluagent solving and how is that benefiting you?** Engagement with the quality model and finding out the root cause to some of the detractors for our service. Also praise, it is a great tool to be able to recognise good work and also has a handy league table in the system as well. **Official Response from Kris Beveridge:** > Great review Stephen and really appreciate you spending the time to pass this on. We'd love to hear more about the workarounds you've implemented to see if we can improve what we're doing. Also just to mention the Coaching module is now changing to our new 121 & Actions feature. It provides a more broader and flexible approach to tracking any sort of meeting or coaching session. Be great to speak to you (kris@evaluagent.com) to discuss the benefits and transition plan. Thanks! ### 23. Exact fit to the requirments. **Rating:** 5.0/5.0 stars **Reviewed by:** Matt W. | Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about evaluagent?** Rapidly evolving solution, future-proofed architecture. The ability to filter target and schedule evaluations into highly configurable workflows saves so much time and makes the process so much more manageable and accurate. Allows engagement at all levels from senior management to supervision as well as agent engagement. Calibration features are excelent. **What do you dislike about evaluagent?** Noting found so far. We cant wait to see what else Evaluagent will offer. We would love to have more access to **Recommendations to others considering evaluagent:** If you don't see what you need, Evauagent are very engaged with their customers and will build new features where it is of benefit to new and existing customers. **What problems is evaluagent solving and how is that benefiting you?** Evauluagent allows us to continuously improve our processes and services. **Official Response from Kris Beveridge:** > Really appreciate the feedback here Matt. Pleased our work queues feature is gaining you efficiencies in your business. A lot more happening with respect to new features throughout the rest of the year, so watch this space very soon! ### 24. Performance in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about evaluagent?** Straightforward call quality monitoring easy yo use. **What do you dislike about evaluagent?** One to one form a bit too wordy, not specific to role **Recommendations to others considering evaluagent:** Simple to use and all in one place on one system **What problems is evaluagent solving and how is that benefiting you?** Able to promote positive and address and focus on specific coaching requirements. More productive ### 25. Working with EvaluAgent was one of the best decisions we’ve made as a company. **Rating:** 4.0/5.0 stars **Reviewed by:** Petra G. | Quality Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2021 **What do you like best about evaluagent?** Evaluagent is constantly improving and developing. They are willing to go above and beyond for their clients. The dashboard gives you a clear overview of the performance of your agents on any level. Bottom line performance are easily tackled. Love the possibility to create and work with work queues, which makes the lives of the quality managers much easier. **What do you dislike about evaluagent?** There's not much I dislike as they are willing to listen to their clients and are open to improve. **What problems is evaluagent solving and how is that benefiting you?** Analysed the root cause of service and product issues. Helped us find the bottom lines and therefore helped to improve that. Helped us to handle conversations more efficiently. **Official Response from Kris Beveridge:** > Thank you for writing this review Petra. Great to hear you’ve taken advantage of our work queues feature, which now enables you to automate evaluations from most customer service platforms. We’ll be introducing enhancements to our integrations feature soon to offer a side by side evaluation and transcription interface. More to come on this soon... ### 26. Excellent customer service, extremely proactive and helpful team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about evaluagent?** The team that support you, very helpful and proactive throughout your "onboarding process", the system itself is perfectly malleable and really does allow for the best outcome when completing QA. **What do you dislike about evaluagent?** Nothing, excellent service. There is nothing I would say that is a negative from EvaluAgent. **Recommendations to others considering evaluagent:** If you have a user base of 50 plus FTE, getting checks regularly, then this platform can hugely improve your reporting and ease of QA function. **What problems is evaluagent solving and how is that benefiting you?** We are looking to integrate a more visible and user friendly solution to QA and EvaluAgent is the perfect platform in which to do this, everyone has access to the system and can check on their own performance and reports are automatically generated as we had the option to set "root causes", among other set criteria, tailoring the reports to ourselves. **Official Response from Kris Beveridge:** > Thanks for the feedback here. We were recently recognised by G2 as "Easiest Setup" and " Best Support", so it's great to hear this is working for you. Also, some great tips for using our root causes feature for reporting. Cheers! ### 27. EvaluAgent has helped us streamline our Support Quality Assurance process **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2021 **What do you like best about evaluagent?** Reporting is simple and evaluations are quick and efficient **What do you dislike about evaluagent?** There are limitations, as expected with any platform. However, our suggestions and feedback have been taken on board with ease, and some of our requests have even made it to the product with a quick turnaround. **Recommendations to others considering evaluagent:** Consider your needs carefully in every aspect of the tool. Compare your needs to the tool features to find gaps or hurdles that may be overcome before or during implementation. **What problems is evaluagent solving and how is that benefiting you?** We had a very manual and simple process and have been able to expand our scope with the use of this tool. Our evaluations are more detailed and comprehensive, adding to the feedback we can provide to agents and more granular reporting. **Official Response from Kris Beveridge:** > Thanks for completing this review and pleased features such as reporting are working for you. Keep the suggestions coming via our feedback portal and we look forward to working with you through any limitations you have. ### 28. Really great and really handy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2021 **What do you like best about evaluagent?** The feedback I can provide to agents and ease of use **What do you dislike about evaluagent?** Sometimes it can be hard to find the information back **What problems is evaluagent solving and how is that benefiting you?** It's great to help monitor performance ### 29. CX for BPOs **Rating:** 5.0/5.0 stars **Reviewed by:** Felix S. | CEO, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about evaluagent?** The EA is built by users of the product, industry experts who understand both the needs of employees and customers - this isn't a tool designed by engineers who miss the boat on how to drive outcomes. **What do you dislike about evaluagent?** That it's not free but then again,.... we all need to make a living. **What problems is evaluagent solving and how is that benefiting you?** For Activus Connect, QA is about both the Ambassador Experience and the Customer Experience - EA provides a vehicle to balance both needs while enabling consistently repeatable outcomes. **Official Response from Kris Beveridge:** > Really appreciate the feedback here Felix. We were recently recognised by G2 as " Easiest to work with", so it's great to hear this. Looking forward to continue working with Nichole and the rest of the team through 2021 and beyond. Cheers! ### 30. Good QA tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about evaluagent?** Evaluagent gives me the insights in how my contact center is operating. Quick and easy. We can deepdive further into every elements to find out where we need optimization. **What do you dislike about evaluagent?** I havent experienced any downsides in using Evaluagent at this point, but I am running the contact center. So maybe my QA managers have more insights. **What problems is evaluagent solving and how is that benefiting you?** Benefits I have realized is that we gained insights in the quality of our customer service. We started measuring quality in Travix and we have looked at all vendors. We have chosen Evaluagent due to the easy of use, the connection to the freshworks suite, and the data insights for management level. ### 31. Evaluagent has been a great tool and helped us take our customer service to the next level **Rating:** 4.0/5.0 stars **Reviewed by:** Darren M. | CS Training and Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2021 **What do you like best about evaluagent?** The developers are always open to new ideas and the ongoing support offered by Reg has been fantastic. Everytime there is a new update or feature, the notifications and descriptions are detailed and easy to understand. **What do you dislike about evaluagent?** One thing I would like is for them to include multiligual capabilities **What problems is evaluagent solving and how is that benefiting you?** The need for spreadsheets and formulas are a thing of the past. The Dashboards and visualisations make it so much easier to understand the teams performance **Official Response from Kris Beveridge:** > Cheers for the feedback Darren. We’ve recently been recognised on G2 as “Best Support” and I’m sure Reg and our Development team play a big part in this. Also thank you for your comments here on multilingual capabilities and we have definitely heard this from other customers. Whilst it's not currently on our roadmap I have captured this feedback for our product team to review. We're always looking for ways to improve our product based on customer suggestions like yours! ### 32. Great CS, fast responses. **Rating:** 5.0/5.0 stars **Reviewed by:** Zahara R. | QAC Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2021 **What do you like best about evaluagent?** Tool is friendly, they are always open for feedback and ways to improve the system. **What do you dislike about evaluagent?** Time zone difference, but nothing you cant do about that, still they provide fast solutions to our issues. **What problems is evaluagent solving and how is that benefiting you?** We have been able to identify trends and keep better record of our things, before we used to do everything via email and excel, time consuming. **Official Response from Kris Beveridge:** > Thanks for passing this on Zahara. We support a number of global customers across different timezones and pleased to be recently recognised by G2 for "Best Support", so delighted things are working for you.. ### 33. intuitive, easy to use, fluid configuration **Rating:** 4.5/5.0 stars **Reviewed by:** Laurent P. | Manager, Operational Skills Development, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2021 **What do you like best about evaluagent?** ease of performing assessments be able to easily configure the grids **What do you dislike about evaluagent?** sometimes there are shortcuts to navigate quickly **What problems is evaluagent solving and how is that benefiting you?** Evaluate allows us to compile all of our evaluations of all our campaigns on one site. To be able to consult and improve our performance **Official Response from Kris Beveridge:** > Thanks for passing on your feedback Laurent. Although we don't have shortcuts yet we will be making significant enhancements to our UI, enabling faster navigation to all the tools and features we have under the hood. More to come very soon. ### 34. Evaluagent Review **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Client Delivery Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2021 **What do you like best about evaluagent?** The tool is dynamic and easy to use and the team are extremely supportive and highly skilled. **What do you dislike about evaluagent?** The tool had previously been inflexible but the changes made in the last 24 months have completely revolutionised the approach to Quality Monitoring and Coaching. **What problems is evaluagent solving and how is that benefiting you?** The Evaluagent solution has provided; - A modern and simple to use tool. - A flexible approach to changes and personalisation - Great reporting capability for Agents and Managers - No more Excel spreadsheets. **Official Response from Kris Beveridge:** > Thanks Andrew for this feedback. We’ve recently been recognised in G2 as “Easiest to use” so thanks for sharing your insight with this. We also have a number of new updates coming to you soon, so watch this space! ### 35. A great intuitive platform that helps coach and develop users while protecting the business risk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2021 **What do you like best about evaluagent?** How adaptable it is and usability for the end user. **What do you dislike about evaluagent?** Notifications could be simplified when setting up multiple alerts as the same result could be visible several times. **Recommendations to others considering evaluagent:** Do it no need to think about it, it will enhance your business and take away some of the stresses and sleepless nights. **What problems is evaluagent solving and how is that benefiting you?** Highlighting business risk and helping minimising that risk. Agent performance management is also a very good positive as has a great audit trail. **Official Response from Kris Beveridge:** > Really appreciate the feedback here. Totally understand that notifications can be noisy and there are some options in the admin settings to ensure you're receiving the notifications you really need. Would be happy to work through some best practices, or get some more insight and suggestions on improvements to our notification engine. Feel free to contact me to discuss this more at kris@evaluagent.com Cheers! ### 36. Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Nichole O. | Director, Learning and Development, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about evaluagent?** I love how easy Evaluagent is to use. It takes minutes to create reports that help us operationally drive performance. **What do you dislike about evaluagent?** It is manual to create reporting groups which is more difficult when you have a large group of users. **What problems is evaluagent solving and how is that benefiting you?** With Evaluagent, we are able to give our Ambassadors a real-time view of their performance. As soon as they log in, they can see their dashboards and the areas that they need to improve on. **Official Response from Kris Beveridge:** > Thanks for providing your feedback Nichole. Appreciated! It sounds like you're looking for more automated options when creating customer reporting groups? I'd love to dig into this in a bit more detail when we next speak. ### 37. It has being an excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** nitza c. | Quality Assurance Coach, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about evaluagent?** It helps us to do our evaluation quicker. **What do you dislike about evaluagent?** At the moment there is nothing to dislike **What problems is evaluagent solving and how is that benefiting you?** I am doing quality evaluations. It makes easier to evaluate our clients. **Official Response from Kris Beveridge:** > Thanks for the feedback Nitza. Pleased we're helping to improve efficiencies in your business. ### 38. EA Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2021 **What do you like best about evaluagent?** Very visual with great reporting features and helpful support team **What do you dislike about evaluagent?** Some areas do not provide the exact specifications we require, however, the support team has been keen to help and aid with our suggestions to make the system best fit our needs **What problems is evaluagent solving and how is that benefiting you?** Efficiency and time management **Official Response from Kris Beveridge:** > Hi There, thanks for sharing this feedback. Would definitely like to understand more about what you're looking for in your spec. Feel free to reach out to our feedback portal (just select 'Give Feedback') or just send it to me via kris@evaluagent.com ### 39. A great program for quality reviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about evaluagent?** EvaluAgent is very easy to configure for initial use, and is easy to learn for long-term use. **What do you dislike about evaluagent?** EvaluAgent is still a relatively new product, so there haven't always been the precise features I was looking for. **What problems is evaluagent solving and how is that benefiting you?** We've solved the problem of centralizing our quality review program in a single, online repository. **Official Response from Kris Beveridge:** > Hi There, really appreciate you sharing this feedback. Would be great to hear more of what's not quite there for you? Feel free to reach out to our feedback portal (just select 'Give Feedback') or just speak to me at kris@evaluagent.com ### 40. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Tenita B. | Q, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about evaluagent?** Its easy to utilize and maneuver through. **What do you dislike about evaluagent?** nothing everything is great while using it **What problems is evaluagent solving and how is that benefiting you?** I find it much easier to find the names and people i'm looking for **Official Response from Kris Beveridge:** > Thanks for this Tenita. Appreciate the feedback. Cheers! ### 41. Fantastic Service with top notch support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about evaluagent?** Great support, regular updates and feedback taken and actioned quickly. **What do you dislike about evaluagent?** Nothing, this service has been a fantastic investment. **Recommendations to others considering evaluagent:** Well worth the investment in a team who really understand the industry and act to develop their services around their customers requirements. **What problems is evaluagent solving and how is that benefiting you?** Allows us the ability to manage Quality service across 12 sites, in 21 languages and provide quick and simple reporting to the business. ### 42. Evaluagent review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about evaluagent?** The coaching tools and the evaluation standards clearly articulated **What do you dislike about evaluagent?** From time to time, the system is very slow to respond **What problems is evaluagent solving and how is that benefiting you?** The ability to verify that Ambassadors are viewing feedback and the consistent evaluation criteria visible for each section evaluated **Official Response from Kris Beveridge:** > Hi There, Thanks for raising this. It's really important that EvaluAgent is performing to our customers expectations. If ever you experience any slow responsiveness, please do not hesitate to contact us at support@evaluagent.com. We have support engineers on hand to diagnose performance issues as well as anything else you need help with. ## evaluagent Discussions - [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) - 2 comments - [View evaluagent pricing details and edition comparison](https://www.g2.com/products/evaluagent/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+02%3A47%3A22+-0500&secure%5Bsession_id%5D=24be1333-9a48-4dfb-9a7d-b9aa4d21e78a&secure%5Btoken%5D=bc2bef4841e82155e9f7b1d2a071fa257dfc3815bde9488a0b7ae094c3a90353&format=llm_user) ## evaluagent Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Freshcaller](https://www.g2.com/products/freshcaller/reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Peopleware](https://www.g2.com/products/injixo-peopleware/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## evaluagent Features **Call Analytics** - Machine Learning - Call Analysis **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top evaluagent Alternatives - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.7/5.0 (311 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews)