evaluagentCX redefines quality assurance with AI-powered conversation intelligence and automated QA. The platform delivers precise, unbiased insights from every customer interaction, helping you cut through the noise, find your focus and make smarter decisions that improve performance and CX.
Automate your scorecards and unlock insights in just 7 days - get up and running quickly with seamless integration into your existing tech stack (Five9, Genesys, 8x8, Intercom, Salesforce, Puzzel, Talkdesk, Amazon Connect, Injixo, Assembled. Freshdesk, aircall and more…).
An intuitive user interface with insightful dashboards and reports provide value from day one. Data and reports can also be freely shared with other tools such as Power BI, Tableau, Metabase, Looker and more for even deeper analysis.
Auto-QA every interaction - handle increasing customer interaction volumes effortlessly without in increasing headcount with Auto-QA. Fully customizable AI scorecards evaluate 100% of interactions, automatically flagging top-priority conversations for optional human review to ensure consistent and reliable quality management.
Find Hidden Insights - analyze every interaction across all channels - calls, chats, emails, and more - to uncover actionable patterns and predict CX trends. Share these insights seamlessly across teams to foster informed decision-making and improved collaboration.
Improve Agent Performance - support your team with objective, consistent scoring across all channels and an embedded learning Management System (LMS). evaluagentCX enables targeted coaching and performance improvements for both human and digital agents, creating better customer experiences.
Increase Agent Engagement - build a culture of recognition with fair, unbiased evaluations and gamified incentives. Timely, personalized feedback provides agents with clear development paths, fostering growth, motivation, and retention.
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evaluagent CommunityLanguages Supported
Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, French, Hungarian, Indonesian, Italian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Turkish, Vietnamese
Product Description
The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.
Overview by
Nadine Edmondson
