--- title: evaluagent Reviews meta_title: 'evaluagent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 447 reviews by the users' company size, role or industry to find out how evaluagent works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 447 scale: '5' date_modified: '2026-08-11' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # evaluagent Reviews **Vendor:** EvaluAgent **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 447 ## About evaluagent evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. ## evaluagent Pros & Cons **What users like:** - Users appreciate the **ease of use** of EvaluAgent, benefiting from clear checklists and user-friendly feedback options. (81 reviews) - Users find evaluagent **user-friendly and helpful** , enjoying its straightforward setup and valuable insights for support conversations. (39 reviews) - Users love the **user-friendly interface** of evaluagent, making it easy to navigate and enhancing learning experiences. (34 reviews) - Users value the **intuitive design** of EvaluAgent, finding it easy to enhance customer service skills through straightforward feedback. (24 reviews) - Users value the **easy navigation** of EvaluAgent, allowing quick access to essential features and insights effortlessly. (24 reviews) - Intuitive (23 reviews) - Scoring System (21 reviews) - Feedback Management (19 reviews) - Easy Access (16 reviews) - Users appreciate the **efficient evaluation process** of Evaluagent, valuing features like calls and score-based insights. (16 reviews) **What users dislike:** - Users note the **missing features** in Evaluagent, particularly for messaging and advanced reporting options. (15 reviews) - Users note **layout issues** with EvaluAgent, citing difficulties in navigation and a need for a more modern design. (14 reviews) - Users find EvaluAgent's interface to be **not intuitive** , making navigation challenging and frustrating, especially for newcomers. (13 reviews) - Users find the **complexity of features** to be overwhelming, making navigation and onboarding more difficult than necessary. (12 reviews) - Users find the **filtering issues** in Evaluagent challenging, complicating the management of reports and data views. (12 reviews) - Users find the **steep learning curve** challenging, especially with navigation and numerous options for new users. (9 reviews) - Limited Customization (9 reviews) - Users face **navigation issues** , finding the interface difficult and experiencing trouble logging in efficiently. (9 reviews) - Users criticize the **inadequate reporting** capabilities of Evaluagent, limiting insights into agent performance issues. (8 reviews) - Limited Options (8 reviews) ## evaluagent Reviews ### 1. Great for QA Feedback, But Access Limitations Frustrate **Rating:** 2.5/5.0 stars **Reviewed by:** Ryan L. | Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about evaluagent?** Easy use to QA our agents - deliveries good feedback each time. **What do you dislike about evaluagent?** Limitations of access when needing to amend a review. **What problems is evaluagent solving and how is that benefiting you?** QA for our collection agents giving live feedback when needed ### 2. Nice product **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2024 **What do you like best about evaluagent?** the overall design and colors are smooth **What do you dislike about evaluagent?** Many things: the menus change frequently, the time selection menu is very dumb in that you have to select the end date before selecting the start date, and finally, you need to click on the date field for the calendar to disappear. The password policy is stupid too, the frequency that it asks you to change your password gives me the impression that I am working with sensitive data such as national security or CIA **What problems is evaluagent solving and how is that benefiting you?** it helps to provide feedback to agents and keep record of our sessions, it's beneficial in the way that help us improve the quality even more with keeping the track ### 3. Pleasing interface, relatively easy to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about evaluagent?** I like that it displays agent data in a relatively easy to digest format, in an aesthetically pleasing way. It allows me to go through all my evaluations in a short number of time. **What do you dislike about evaluagent?** There are many sub-pages and tabs that perhaps are not quite relevant towards the scope of my job and/or performance, and it can be a little confusing when trying to acknowledge all my evaluations. Sometimes, I find that evaluations can get "stuck" -- as in, you acknowledge them from the notification end, but it is still showing as unresolved on a different page. **What problems is evaluagent solving and how is that benefiting you?** It is easy to use when receiving feedback about my work. This is how it mainly benefits me. **Official Response from Olly Johnson:** > Thank you for sharing your feedback! 🌟 We’re delighted to hear that you find evaluagent’s interface aesthetically pleasing and appreciate how it presents agent data in an easy-to-digest format. It’s great to know that the platform helps you review your evaluations efficiently. We understand your concerns about navigating sub-pages and tabs that may not feel directly relevant to your role. Your feedback is valuable, and we’ll take this into account as we strive to enhance the user experience. Additionally, the issue of evaluations appearing unresolved despite being acknowledged is something we’d like to help with. Please reach out to our team at cx@evaluagent.com, and we’ll be happy to investigate further and resolve this for you. It’s wonderful to hear that evaluagent supports you in receiving feedback and improving your work. Thank you for sharing your thoughts—they help us refine and improve the platform to better meet the needs of all users. 😊 ### 4. The software is useful, depending on how the company uses it. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about evaluagent?** Feedback categories are helpful to departmentalise infomration Ease of use **What do you dislike about evaluagent?** Autofails create negative dynamics. No opportunity to discuss this with the QA team, no standardised procedures and criteria of marking. Filters are not well designed. **What problems is evaluagent solving and how is that benefiting you?** It does not really solve any problems. The benefit is only that we can have feedback caregories. Other than that, the organisation oftentimes uses this in an arbitrary manner without standardised or clear procedures. **Official Response from Olly Johnson:** > Thank you for your feedback. We’re sorry to hear that aspects of your company’s QA process have impacted your experience with evaluagent. While we provide the tools to support structured and transparent quality assurance, we understand that how they are implemented can vary across organisations. We strongly recommend discussing any concerns with your team leader or, if available, using the Community Feature within the platform to raise feedback anonymously. Your insights are invaluable in helping us continue to refine and improve the platform. Thanks again for sharing your thoughts! ### 5. Receive quality feedback from colleagues to improve performance **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about evaluagent?** Receive structured quality feedback that allows continous improvement of performance. **What do you dislike about evaluagent?** It should be easier to find unacknowledged feedback when logging in, sometimes feedback is missed which leads to issues. **What problems is evaluagent solving and how is that benefiting you?** Allowing for more structured feedback from colleagues regarding performance ### 6. good so far easy to navigate **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about evaluagent?** Easy to mark calls ans dash board facitity is good **What do you dislike about evaluagent?** So far nothing i am still getting used to it but so far so good **What problems is evaluagent solving and how is that benefiting you?** East to navigate and easy to score and evalute .collates all information in the one place ### 7. It's a decent tool, but still lacking. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about evaluagent?** Dashboards are nice, they can definitely provide us with a quick glance on what might need attention, which is definitely appreciated in this high paced world we live in. **What do you dislike about evaluagent?** The ability to deep dive needs some rework. Sometimes we want to provide teams with the current areas that need work with and also give concrete examples and to do that currently the only way I can do this would be to open each evaluation separately (or by checking each agent that is being evaluated) which takes time and extra effort. **What problems is evaluagent solving and how is that benefiting you?** That is actually part of why my current review is a 6. I cannot truly see what exactly differentiates Evaluagent from any other regular quality assurance tool. **Official Response from Ash Smith:** > Good Afternoon, Thanks for your feedback. We really appreciate you taking the time out to provide honest and useful feedback. We are constantly reviewing our platform and work with customers on our roadmap to ensure we meet the ever-changing needs of our customers in the contact centre industry. I am not sure if you are aware however there is one option to produce the reporting you may be looking for. I would always appreciate a call though to discuss further and ensure we understand your needs fully. Please see the below link for further information. https://support.evaluagent.com/hc/en-us/articles/4404431731601 In terms of differentiators between other solutions in the market. I wouldn't like to get into a comparison discussion here, however, as you may know of EvaluAgent. The platform has been born out of the contact centre environment and aligns to the use cases of a modern contact centres. We not only provide a great platform to manage QA processes but also help streamline developmental processes all under one system and not only that with our recent deployment of Automated Quality Assurance and SmartScore this can take any QA team or business looking to drive 100% coverage towards that journey. If you are interested in chatting further on the reporting needs, please contact csm@evaluagent.com and one of the team will be happy to assist. Thanks Ash ### 8. Easy to use **Rating:** 2.5/5.0 stars **Reviewed by:** Ellis S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about evaluagent?** Easy to use Clearly displayed results Areas to see results well presented **What do you dislike about evaluagent?** there are no downsides of using evaluagent compared to what we used previously **What problems is evaluagent solving and how is that benefiting you?** it is showing area to improve in far more detail when compared to previous system ### 9. Useful but basic **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about evaluagent?** -User friendly, quick to figure out and easy to navigate -Scorecard **What do you dislike about evaluagent?** -reporting & analytics are too basic, and require too much manual efforts to get **What problems is evaluagent solving and how is that benefiting you?** -spot top and bottom performing items quickly -keeping records in one place ## evaluagent Discussions - [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) - 2 comments - [View evaluagent pricing details and edition comparison](https://www.g2.com/products/evaluagent/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A46%3A27+-0500&secure%5Bsession_id%5D=343fb48c-493d-4de2-9e02-f9e0ede57849&secure%5Btoken%5D=652affc69280f087b08e89f04240c3fcc682c66ebf6213291eb5f03233d5dabd&format=llm_user) ## evaluagent Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Freshcaller](https://www.g2.com/products/freshcaller/reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Peopleware](https://www.g2.com/products/injixo-peopleware/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## evaluagent Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Machine Learning - Call Analysis - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top evaluagent Alternatives - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.8/5.0 (312 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews)