--- title: evaluagent Reviews meta\_title: 'evaluagent Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 447 reviews by the users' company size, role or industry to find out how evaluagent works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 447 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # evaluagent Reviews & Product Details Visit Website evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. * * * Product Website evaluagent Seller [EvaluAgent](https://www.g2.com/sellers/evaluagent) Discussions [evaluagent Community](https://www.g2.com/products/evaluagent/discuss) Languages Supported Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, French, Hungarian, Indonesian, Italian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Turkish, Vietnamese Solution Type All-in-One Show More ## Pricing Pricing provided by evaluagent. ### AutoQM & Improvement Starting at $35.00 1 Per user Per Month [ View More Pricing Information ](https://www.g2.com/products/evaluagent/pricing) ## evaluagent Integrations (13) What do users say about integrations? Verified by evaluagent [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Assembled WFM ](https://www.g2.com/products/assembled-wfm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshcaller ](https://www.g2.com/products/freshcaller/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshchat ](https://www.g2.com/products/freshworks-freshchat/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshservice ](https://www.g2.com/products/freshservice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys ](https://www.g2.com/products/vitech-corporation-genesys/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Peopleware ](https://www.g2.com/products/injixo-peopleware/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") RingCentral Contact Center ](https://www.g2.com/products/ringcentral-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Ryan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan L.") RL Ryan L. Specialist Mid-Market (51-1000 emp.) 10/31/2025 "Great for QA Feedback, But Access Limitations Frustrate" 2.5/5 What do you like best about evaluagent? Easy use to QA our agents - deliveries good feedback each time. Review collected by and hosted on G2.com. What do you dislike about evaluagent? Limitations of access when needing to amend a review. Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? QA for our collection agents giving live feedback when needed Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 12/30/2024 "Nice product" 2.5/5 What do you like best about evaluagent? the overall design and colors are smooth Review collected by and hosted on G2.com. What do you dislike about evaluagent? Many things: the menus change frequently, the time selection menu is very dumb in that you have to select the end date before selecting the start date, and finally, you need to click on the date field for the calendar to disappear. The password policy is stupid too, the frequency that it asks you to change your password gives me the impression that I am working with sensitive data such as national security or CIA Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? it helps to provide feedback to agents and keep record of our sessions, it's beneficial in the way that help us improve the quality even more with keeping the track Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") UI Verified User in Information Services Mid-Market (51-1000 emp.) 10/28/2024 "Pleasing interface, relatively easy to use" 2.5/5 What do you like best about evaluagent? I like that it displays agent data in a relatively easy to digest format, in an aesthetically pleasing way. It allows me to go through all my evaluations in a short number of time. Review collected by and hosted on G2.com. What do you dislike about evaluagent? There are many sub-pages and tabs that perhaps are not quite relevant towards the scope of my job and/or performance, and it can be a little confusing when trying to acknowledge all my evaluations. Sometimes, I find that evaluations can get "stuck" -- as in, you acknowledge them from the notification end, but it is still showing as unresolved on a different page. Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? It is easy to use when receiving feedback about my work. This is how it mainly benefits me. Review collected by and hosted on G2.com. Show More Response from Olly Johnson of evaluagent [Editedit](https://www.g2.com/survey_responses/evaluagent-review-10420463/official_response/edit) Thank you for sharing your feedback! 🌟 We’re delighted to hear that you find evaluagent’s interface aesthetically pleasing and appreciate how it presents agent data in an easy-to-digest format. It’s great to know that the platform helps you review your evaluations efficiently. We understand your concerns about navigating sub-pages and tabs that may not feel directly relevant to your role. Your feedback is valuable, and we’ll take this into account as we strive to enhance the user experience. Additionally, the issue of evaluations appearing unresolved despite being acknowledged is something we’d like to help with. Please reach out to our team at cx@evaluagent.com, and we’ll be happy to investigate further and resolve this for you. It’s wonderful to hear that evaluagent supports you in receiving feedback and improving your work. Thank you for sharing your thoughts—they help us refine and improve the platform to better meet the needs of all users. 😊 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 1/21/2025 "The software is useful, depending on how the company uses it." 3/5 What do you like best about evaluagent? Feedback categories are helpful to departmentalise infomration Ease of use Review collected by and hosted on G2.com. What do you dislike about evaluagent? Autofails create negative dynamics. No opportunity to discuss this with the QA team, no standardised procedures and criteria of marking. Filters are not well designed. Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? It does not really solve any problems. The benefit is only that we can have feedback caregories. Other than that, the organisation oftentimes uses this in an arbitrary manner without standardised or clear procedures. Review collected by and hosted on G2.com. Show More Response from Olly Johnson of evaluagent [Editedit](https://www.g2.com/survey_responses/evaluagent-review-10750366/official_response/edit) Thank you for your feedback. We’re sorry to hear that aspects of your company’s QA process have impacted your experience with evaluagent. While we provide the tools to support structured and transparent quality assurance, we understand that how they are implemented can vary across organisations. We strongly recommend discussing any concerns with your team leader or, if available, using the Community Feature within the platform to raise feedback anonymously. Your insights are invaluable in helping us continue to refine and improve the platform. Thanks again for sharing your thoughts! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Mid-Market (51-1000 emp.) 2/17/2025 "Receive quality feedback from colleagues to improve performance" 3/5 What do you like best about evaluagent? Receive structured quality feedback that allows continous improvement of performance. Review collected by and hosted on G2.com. What do you dislike about evaluagent? It should be easier to find unacknowledged feedback when logging in, sometimes feedback is missed which leads to issues. Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? Allowing for more structured feedback from colleagues regarding performance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 12/6/2023 "good so far easy to navigate" 3/5 What do you like best about evaluagent? Easy to mark calls ans dash board facitity is good Review collected by and hosted on G2.com. What do you dislike about evaluagent? So far nothing i am still getting used to it but so far so good Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? East to navigate and easy to score and evalute .collates all information in the one place Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/2/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "It's a decent tool, but still lacking." 3/5 What do you like best about evaluagent? Dashboards are nice, they can definitely provide us with a quick glance on what might need attention, which is definitely appreciated in this high paced world we live in. Review collected by and hosted on G2.com. What do you dislike about evaluagent? The ability to deep dive needs some rework. Sometimes we want to provide teams with the current areas that need work with and also give concrete examples and to do that currently the only way I can do this would be to open each evaluation separately (or by checking each agent that is being evaluated) which takes time and extra effort. Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? That is actually part of why my current review is a 6. I cannot truly see what exactly differentiates Evaluagent from any other regular quality assurance tool. Review collected by and hosted on G2.com. Show More Response from Ash Smith of evaluagent [Editedit](https://www.g2.com/survey_responses/evaluagent-review-8173124/official_response/edit) Good Afternoon, Thanks for your feedback. We really appreciate you taking the time out to provide honest and useful feedback. We are constantly reviewing our platform and work with customers on our roadmap to ensure we meet the ever-changing needs of our customers in the contact centre industry. I am not sure if you are aware however there is one option to produce the reporting you may be looking for. I would always appreciate a call though to discuss further and ensure we understand your needs fully. Please see the below link for further information. https://support.evaluagent.com/hc/en-us/articles/4404431731601 In terms of differentiators between other solutions in the market. I wouldn't like to get into a comparison discussion here, however, as you may know of EvaluAgent. The platform has been born out of the contact centre environment and aligns to the use cases of a modern contact centres. We not only provide a great platform to manage QA processes but also help streamline developmental processes all under one system and not only that with our recent deployment of Automated Quality Assurance and SmartScore this can take any QA team or business looking to drive 100% coverage towards that journey. If you are interested in chatting further on the reporting needs, please contact csm@evaluagent.com and one of the team will be happy to assist. Thanks Ash Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ES Ellis S. Mid-Market (51-1000 emp.) 8/17/2023 "Easy to use" 2.5/5 What do you like best about evaluagent? Easy to use Clearly displayed results Areas to see results well presented Review collected by and hosted on G2.com. What do you dislike about evaluagent? there are no downsides of using evaluagent compared to what we used previously Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? it is showing area to improve in far more detail when compared to previous system Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 5/18/2023 "Useful but basic" 3/5 What do you like best about evaluagent? -User friendly, quick to figure out and easy to navigate -Scorecard Review collected by and hosted on G2.com. What do you dislike about evaluagent? -reporting & analytics are too basic, and require too much manual efforts to get Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? -spot top and bottom performing items quickly -keeping records in one place Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about evaluagent? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about evaluagent ](https://www.g2.com/products/evaluagent/discussions/new) GU Guest User • Last activity 12 months ago What is EvaluAgent used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-evaluagent-used-for) ZA zaina ali • Last activity 14 days ago How do you use evaluagent feedback to improve skills without getting bogged down in desktop UX? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-do-you-use-evaluagent-feedback-to-improve-skills-without-getting-bogged-down-in-desktop-ux) [ View all Discussions ](https://www.g2.com/products/evaluagent/discuss) ## Pricing Options Pricing provided by evaluagent. ### AutoQM & Improvement Starting at $35.00 1 Per user Per Month ### AutoQM + Conversation Intelligence Starting at $65.00 1 Per user Per Month [ View More Pricing Information ](https://www.g2.com/products/evaluagent/pricing) evaluagent Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-evaluagent) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/zendesk-contact-center-vs-evaluagent) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-evaluagent) ##### ##### evaluagent Features Call Analytics Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/evaluagent/features) ## Top-Rated Alternatives [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ ![Zendesk Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk Contact Center") Zendesk Contact Center 4.5/5(314) ](https://www.g2.com/products/zendesk-contact-center/reviews) [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ View All Alternatives ](https://www.g2.com/products/evaluagent/competitors/alternatives) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) ##### Explore More [SafetyCulture vs Fulcrum for a field operations team that needs digital inspection forms, photo documentation and real-time reporting without a lengthy rollout?](https://www.g2.com/discussions/safetyculture-vs-fulcrum-for-a-field-operations-team-that-needs-digital-inspection-forms-photo-documentation-and-real-time-reporting-without-a-lengthy-rollout)[Which auditing services platforms have genuinely outstanding customer support and comprehensive training resources?](https://www.g2.com/discussions/which-auditing-services-platforms-have-genuinely-outstanding-customer-support-and-comprehensive-training-resources)[Hoopla vs Ambition for a sales ops team that wants to drive rep engagement and performance visibility without paying for capabilities designed for a 500-person sales floor?](https://www.g2.com/discussions/hoopla-vs-ambition-for-a-sales-ops-team-that-wants-to-drive-rep-engagement-and-performance-visibility-without-paying-for-capabilities-designed-for-a-500-person-sales-floor) [What is the most affordable invoice management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-invoice-management-software-for-smbs)[What's the best security compliance software for ensuring data protection](https://www.g2.com/discussions/what-s-the-best-security-compliance-software-for-ensuring-data-protection)[Pros and Cons Details](https://www.g2.com/products/evaluagent/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)