---
title: evaluagent Reviews
meta_title: 'evaluagent Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 442 reviews by the users' company size, role or industry
  to find out how evaluagent works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 442
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# evaluagent Reviews
**Vendor:** EvaluAgent  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 442
## About evaluagent
evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers.



## evaluagent Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of EvaluAgent, enjoying clear checklists and user-friendly data presentations. (81 reviews)
- Users find evaluagent **exceptionally helpful** , enhancing learning with user-friendly features and centralized data management. (39 reviews)
- Users praise the **user-friendly interface** of evaluagent, enhancing their work experience and learning efficiency. (34 reviews)
- Users value the **intuitive interface** of EvaluAgent, which simplifies phone call reviews and enhances customer service skills. (24 reviews)
- Users find the **navigation simple and intuitive** , making it effortless to navigate through the platform's features. (24 reviews)
- Intuitive (23 reviews)
- Scoring System (21 reviews)
- Feedback Management (19 reviews)
- Easy Access (16 reviews)
- Users appreciate the **efficient evaluation process** of Evaluagent, valuing features like calls and score-based insights. (16 reviews)

**What users dislike:**

- Users find the **lack of messaging tools and customization options** limits Evaluagent's potential as a complete QA solution. (15 reviews)
- Users find the **layout issues** of EvaluAgent hinder usability, especially for those less familiar with the system. (14 reviews)
- Users find the **interface not intuitive** , leading to frustration, especially for newcomers and those less familiar with the system. (13 reviews)
- Users find the **complexity of advanced features** overwhelming, making it challenging to navigate for new users. (12 reviews)
- Users report **filtering issues** , finding the design inadequate for simpler views and complicating their experience. (12 reviews)
- Users find the **steep learning curve** challenging, especially with navigation and numerous options for new users. (9 reviews)
- Limited Customization (9 reviews)
- Users face **navigation issues** , finding the interface difficult and experiencing trouble logging in efficiently. (9 reviews)
- Users criticize the **inadequate reporting** capabilities of Evaluagent, limiting insights into agent performance issues. (8 reviews)
- Limited Options (8 reviews)

## evaluagent Reviews
  ### 1. Evaluagent Helps to easily track trends, improvements, and opportunities for contact centers

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.)

**Reviewed Date:** June 05, 2023

**What do you like best about evaluagent?**

Evaluagent Helps to easily track trends, improvements, and opportunities for contact center team members. I'm able to drill into the grows and glows for each of my team members each month and use that to ensure continuous progress.

**What do you dislike about evaluagent?**

The evaluation reporting dates can be confusing. Instead of listing the scorecard date as that of when it was completed it would be helpful to have the date listed as that of the actual interaction. Otherwise, I think the platform itself is well-rounded and effective in creating a place to review the quality of phone interactions.

**What problems is evaluagent solving and how is that benefiting you?**

It is assisting with identifying areas of struggle that need to be improved to ensure the best client/customer/merchant experience. It also assists with identifying strengths that can be reinforced to ensure consistent performance.

**Official Response from Olly Johnson:**

> Thank you so much for your thoughtful review! We’re delighted to hear that evaluagent is helping you track trends, improvements, and opportunities for your contact center team members. It’s great to know that you’re able to use the platform to drill into performance and support continuous progress for your team.

We appreciate your feedback regarding the evaluation reporting dates and understand how having the interaction date listed instead of the scorecard completion date could be more useful. Your suggestion is valuable, and we’ll certainly take this into consideration for future improvements.

If you have any further feedback or questions, feel free to reach out to us at cx@evaluagent.com. We’re always happy to help!

Thanks again for sharing your experience!

  ### 2. It is a very helpful and valuable software!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jules M. | Agent, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 26, 2024

**What do you like best about evaluagent?**

Being able to track my progress is really nice, and the points/auction system is a great engagement tool.

**What do you dislike about evaluagent?**

The only thing is having to acknowledge the whole assesment and the individual remarks separately, especially because you see the individual remarks when acknowledging the complete assesment.

**What problems is evaluagent solving and how is that benefiting you?**

You don't know what you're doing wrong until someone tells you, so having the call ready to listen and the checklist of what specifically you did/didn't do works wonders for being aware of and able to improve on one's job.

**Official Response from Olly Johnson:**

> Thank you for your thoughtful review! 🌟

We’re so pleased to hear that you find evaluagent helpful for tracking your progress and that you enjoy the points/auction system as an engagement tool. It’s fantastic to know these features are making a positive impact and keeping things engaging!

We appreciate your feedback about acknowledging the full assessment and individual remarks separately. We understand how this could feel repetitive, and we’re always looking for ways to streamline the experience. Please don’t hesitate to reach out to us at cx@evaluagent.com so we can explore your feedback further and consider improvements.

It’s great to see how evaluagent is helping you gain clarity on areas for improvement with call recordings and detailed checklists. Supporting awareness and growth is exactly what we strive for, so it’s wonderful to know it’s working for you.

Thank you again for your insights and kind words—we’re here to support your success! 😊

  ### 3. My go to tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nikila C. | TEC, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 18, 2024

**What do you like best about evaluagent?**

Evaluagent is most helpful to me because I am able to keep records for all of my employess in one spot. Whether it's for meetings or just doing QA's Evaluagent makes it easier.

**What do you dislike about evaluagent?**

The only thing I dislike about Evaluagent is that you are able to delete some records that may have been added in error.

**What problems is evaluagent solving and how is that benefiting you?**

Evaluagent is helping me to keep track via meeting with all of my employess and easily know what I need to follow up on and who with.

**Official Response from Olly Johnson:**

> Thank you for your wonderful review! We're so glad to hear that evaluagent is your go-to tool for keeping all of your employee records in one place and that it’s making your meetings and QA process easier to manage.

We appreciate your feedback regarding the ability to delete records. If you have any concerns about records added in error or would like assistance, please don’t hesitate to reach out to us at cx@evaluagent.com. We’d be happy to help!

Thanks again for sharing your experience!

  ### 4. Pleasing interface, relatively easy to use

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 28, 2024

**What do you like best about evaluagent?**

I like that it displays agent data in a relatively easy to digest format, in an aesthetically pleasing way.
It allows me to go through all my evaluations in a short number of time.

**What do you dislike about evaluagent?**

There are many sub-pages and tabs that perhaps are not quite relevant towards the scope of my job and/or performance, and it can be a little confusing when trying to acknowledge all my evaluations.
Sometimes, I find that evaluations can get "stuck" -- as in, you acknowledge them from the notification end, but it is still showing as unresolved on a different page.

**What problems is evaluagent solving and how is that benefiting you?**

It is easy to use when receiving feedback about my work. This is how it mainly benefits me.

**Official Response from Olly Johnson:**

> Thank you for sharing your feedback! 🌟

We’re delighted to hear that you find evaluagent’s interface aesthetically pleasing and appreciate how it presents agent data in an easy-to-digest format. It’s great to know that the platform helps you review your evaluations efficiently.

We understand your concerns about navigating sub-pages and tabs that may not feel directly relevant to your role. Your feedback is valuable, and we’ll take this into account as we strive to enhance the user experience. Additionally, the issue of evaluations appearing unresolved despite being acknowledged is something we’d like to help with. Please reach out to our team at cx@evaluagent.com, and we’ll be happy to investigate further and resolve this for you.

It’s wonderful to hear that evaluagent supports you in receiving feedback and improving your work. Thank you for sharing your thoughts—they help us refine and improve the platform to better meet the needs of all users. 😊

  ### 5. The software is useful, depending on how the company uses it.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.)

**Reviewed Date:** January 21, 2025

**What do you like best about evaluagent?**

Feedback categories are helpful to departmentalise infomration
Ease of use

**What do you dislike about evaluagent?**

Autofails create negative dynamics.
No opportunity to discuss this with the QA team, no standardised procedures and criteria of marking.
Filters are not well designed.

**What problems is evaluagent solving and how is that benefiting you?**

It does not really solve any problems. The benefit is only that we can have feedback caregories. Other than that, the organisation oftentimes uses this in an arbitrary manner without standardised or clear procedures.

**Official Response from Olly Johnson:**

> Thank you for your feedback. We’re sorry to hear that aspects of your company’s QA process have impacted your experience with evaluagent. While we provide the tools to support structured and transparent quality assurance, we understand that how they are implemented can vary across organisations.

We strongly recommend discussing any concerns with your team leader or, if available, using the Community Feature within the platform to raise feedback anonymously.

Your insights are invaluable in helping us continue to refine and improve the platform. Thanks again for sharing your thoughts!

  ### 6. Incredible visual tool for monitoring your performance and feedback

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.)

**Reviewed Date:** October 21, 2024

**What do you like best about evaluagent?**

You get visual dashboards of how well you are performing and feedback from your managers about what you are doing right and what you could improve with valuable feedback. You are also able to question the feedback and dispute it.

**What do you dislike about evaluagent?**

The settings can feel quite heavy and options to acknowledge feedback can be challenging.

**What problems is evaluagent solving and how is that benefiting you?**

Strict new regulations have emerged within financial services, such as the FCA's Consumer duty. When I receive feedback from my regular audits, Evaluagent helps me improve and implement change where possible. Without Evalugent, I wouldn't have been able to track a large number of past audits and provide the best service to customers I interact with on a daily basis.

  ### 7. Easy & efficient

**Rating:** 4.0/5.0 stars

**Reviewed by:** Breeyuna F. | Ambassador, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 28, 2024

**What do you like best about evaluagent?**

How easy it is to navigate & to acknowlegde your graded calls

**What do you dislike about evaluagent?**

Not be able to see what specifically you were docked points for -example, if "all information wasn't provided to assist the caller", I would like for it to include what specific information wasn't included so that we have a better idea & can improve going forward.

**What problems is evaluagent solving and how is that benefiting you?**

Its a service that contains our graded quality assessment forms - makes it more accessible.

**Official Response from Olly Johnson:**

> Thank you for your review! 🌟

We’re delighted to hear that you find evaluagent easy to navigate and efficient for acknowledging graded calls. Making the platform straightforward and user-friendly is something we prioritise, so it’s wonderful to know it’s meeting your expectations.

We understand the importance of detailed feedback, particularly when points are docked. Your suggestion to include more specific information about missed elements is incredibly valuable. Please feel free to reach out to us at cx@evaluagent.com so we can explore ways to ensure the feedback provided is as actionable and clear as possible.

It’s great to hear that evaluagent makes your quality assessment forms more accessible, supporting your ability to improve and grow. Thank you for sharing your feedback—it helps us continue to refine the platform and better serve users like you. 😊



  ### 8. Evaluagent is very easy to use and beginner friendly.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jennifer P. | Customer Service Associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 23, 2024

**What do you like best about evaluagent?**

It is very convenient and easy to navigate, very straightforward.

**What do you dislike about evaluagent?**

I think there are some web bugs that still needs to be improved.

**What problems is evaluagent solving and how is that benefiting you?**

I was able to identify the areas that needs to be improved in terms of communicating with customers.

**Official Response from Olly Johnson:**

> Thank you for sharing your feedback! 🌟

We’re delighted to hear that you find evaluagent convenient, easy to use, and beginner-friendly. Making the platform straightforward to navigate is something we take great pride in, so it’s wonderful to know that’s your experience.

We appreciate your comments about web bugs and understand how important a smooth experience is. Please feel free to reach out to our support team at support@evaluagent.com so we can look into any specific issues you’ve encountered.

It’s great to see that evaluagent is helping you identify areas for improvement in customer communication. Supporting your growth and enabling better outcomes is exactly what we aim to achieve.

Thank you for your valuable feedback—it helps us continue to improve and support users like you! 😊

  ### 9. Seamless UI

**Rating:** 5.0/5.0 stars

**Reviewed by:** Izabella R. | Senior Benefit Consultant I, Enterprise (> 1000 emp.)

**Reviewed Date:** October 18, 2024

**What do you like best about evaluagent?**

Evaluagent has incredibly well integrated features that are comprehensbile even from the first time opening the site. It's easy to navigate and pleasing to the eye in terms of design.

**What do you dislike about evaluagent?**

The font size could be larger by default and the photos in the product portal could be clearer/higher resolution.

**What problems is evaluagent solving and how is that benefiting you?**

Evaluagent really puts the QA requirements in a clear cut way that is easy to digest. It solves the problem of miscommunication between departments.

**Official Response from Olly Johnson:**

> Thank you for your great review! We're thrilled to hear that you find evaluagent easy to navigate and that our features are well integrated and user-friendly from the start. It's also wonderful to know that the platform helps clarify QA requirements and reduces miscommunication between departments.

Regarding the font size, you should be able to adjust this through your browser settings. However, if you need further assistance, feel free to reach out to us at support@evaluagent.com, and we’d be happy to help with this or any other concerns.

Thanks again for your valuable feedback!

  ### 10. Revolutionised QA for us

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nick M. | Head of Customer Success & IT Assets, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 08, 2022

**What do you like best about evaluagent?**

The platform's intuitive interface and robust reporting tools make it seamless to manage and optimise our quality assurance processes.

**What do you dislike about evaluagent?**

Occasionally, certain customisations feel limited, requiring workarounds to achieve desired outcomes.

**What problems is evaluagent solving and how is that benefiting you?**

Evaluagent helps us streamline our quality assurance process by automating evaluations and providing clear insights into agent performance, which has significantly improved team productivity and customer service consistency.

**Official Response from Olly Johnson:**

> Thank you for your fantastic review! 🌟

We’re thrilled to hear that evaluagent has revolutionised your QA processes and that you find the platform’s intuitive interface and robust reporting tools so effective. Helping you manage and optimise quality assurance seamlessly is exactly what we aim for.

We understand that, at times, workarounds may be needed to achieve certain customisations. If you have specific ideas or suggestions, we’d love for you to head to our product portal within the platform to log feedback on future features—it’s invaluable in helping us shape the platform to better meet your needs.

It’s wonderful to hear that evaluagent is helping you streamline your QA processes, automate evaluations, and deliver clear insights into agent performance. We’re delighted that this has contributed to improved team productivity and customer service consistency.

Thank you again for your thoughtful feedback—it’s a pleasure to support your success! 😊

  ### 11. Evaluagent Feedback

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carlos C. | Tier 1 Agent, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 01, 2024

**What do you like best about evaluagent?**

Evaluagent is really helpful when trying to improve our ways to interact with customers, because it provides a really detailed information about the feedbacks that our supervisors provide.

**What do you dislike about evaluagent?**

The app is really helpful and well organized, I wouldn't change anything from it.

**What problems is evaluagent solving and how is that benefiting you?**

Evaluagente is providing useful tools when reviewing the feedback provided by our supervisors

**Official Response from Olly Johnson:**

> Thank you so much for your thoughtful feedback! 😊 It’s fantastic to hear that evaluagent is helping you improve your interactions with customers and that you find the detailed feedback from your supervisors so valuable. Supporting growth and effective communication is exactly what we strive for!

We’re also delighted to know you find the platform well-organised and helpful—it means a lot to us that you wouldn’t change a thing.

  ### 12. Love being able to see what i have messed up on

**Rating:** 4.5/5.0 stars

**Reviewed by:** Krystin  R. | Customer Service Representive, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 07, 2024

**What do you like best about evaluagent?**

Evaluagent allows me to be able to review what mistakes to help me increase my prodcution. I enjoy being able to see my scores to better assit me in assisting the best possible way.

**What do you dislike about evaluagent?**

wish we could actually listen to the call while we review our mistakes.

**What problems is evaluagent solving and how is that benefiting you?**

i havent seen any problems

**Official Response from Olly Johnson:**

> Thank you so much for your thoughtful feedback! 😊 It’s amazing to hear that evaluagent is helping you identify areas for improvement and boosting your productivity. Knowing that you’re using your scores to assist customers in the best possible way is exactly what we aim for!

Regarding your comment about listening to calls—good news! We do have methods to review calls alongside feedback, and we’d love to help you explore this further. Please don’t hesitate to reach out to us at cx@evaluagent.com so we can discuss how to set this up for you.

  ### 13. Receive quality feedback from colleagues to improve performance

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 17, 2025

**What do you like best about evaluagent?**

Receive structured quality feedback that allows continous improvement of performance.

**What do you dislike about evaluagent?**

It should be easier to find unacknowledged feedback when logging in, sometimes feedback is missed which leads to issues.

**What problems is evaluagent solving and how is that benefiting you?**

Allowing for more structured feedback from colleagues regarding performance

  ### 14. Easy once you get the hang of it

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 18, 2024

**What do you like best about evaluagent?**

I like the dashboard page, the colorful graphics make it easy to see my QA statistics at a glance.

**What do you dislike about evaluagent?**

Sometimes it can be hard to navigate if you don't acknowledge the QA immediately, QA sometimes hides and I end up needing to get help finding it when I'd like to be able to access unacknowledged reports easier.

**What problems is evaluagent solving and how is that benefiting you?**

For the most part Evaluagent solves the problem of knowing what my QA averages/scores are at a glance, this benefits me because it makes it easier to know where I stand and how I can improve as an employee.

**Official Response from Olly Johnson:**

> Thank you for your review! We're glad to hear that you enjoy the dashboard and find the colorful graphics helpful in quickly seeing your QA statistics.

We appreciate your feedback regarding the navigation challenges, especially with unacknowledged QA reports. We're always looking for ways to improve the platform, so your input is valuable. If this issue persists, please don’t hesitate to reach out to us at cx@evaluagent.com, and we’d be happy to assist you with making this process smoother.

Thanks again for sharing your experience!

  ### 15. Evaluagent has made me better.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Victor M. | Responsable de aseguramiento de la calidad bilingue, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 18, 2024

**What do you like best about evaluagent?**

It is easier for me to know my improvement opportunities.

**What do you dislike about evaluagent?**

I think that the interface can be a little bit more friendly, since sometimes is hard for me to find the information I am looking for.

**What problems is evaluagent solving and how is that benefiting you?**

Is easier to look fo r the imporvement opportunities, and also is very well described what is done properly and what not.

  ### 16. Very simplistic design

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 23, 2025

**What do you like best about evaluagent?**

Its design and how the entire page is organized

**What do you dislike about evaluagent?**

sometimes notifications take a little time to load

**What problems is evaluagent solving and how is that benefiting you?**

Notifications take a long time to load, it's difficult to understand how to review the evaluations, the icons are not intuitive.

  ### 17. Amazing

**Rating:** 5.0/5.0 stars

**Reviewed by:** DeVarius O. | Senior Benefits Consultant 1, Enterprise (> 1000 emp.)

**Reviewed Date:** October 28, 2024

**What do you like best about evaluagent?**

Evaluagent is an amazing tool.  It lets me know what improvements I need to make in order to be a successful agent. I'm very grateful to be able to utilize this program

**What do you dislike about evaluagent?**

there isn't anything that i dislike about evaluagent

**What problems is evaluagent solving and how is that benefiting you?**

it's helping to improve myself and to be a better agent

**Official Response from Olly Johnson:**

> Thank you for your fantastic review! 🌟

We’re delighted to hear how much you value evaluagent and how it supports your growth as an agent. Helping users identify opportunities for improvement and achieve success is exactly what we aim to do, and it’s wonderful to know the platform is making a positive impact for you.

It’s also great to hear there’s nothing you dislike about evaluagent—feedback like this motivates us to keep delivering the best possible experience for our users.

Thank you again for sharing your thoughts. We’re thrilled to be a part of your journey and are always here to support your continued success! 😊



  ### 18. Good tool and easy to use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 21, 2024

**What do you like best about evaluagent?**

I really enjoy the dashboard and how easy it is to start a new evaluation.

**What do you dislike about evaluagent?**

The login process. If you leave it open and the page logs you out, you will not be able to log in, as a time-out error will be displayed. The login process is also on two different pages: one for the username and one for the password. It would be a better experience to have both on one page.

**What problems is evaluagent solving and how is that benefiting you?**

It's an easy way to evaluate my team member and keep a record of their progression

**Official Response from Olly Johnson:**

> Thank you for sharing your review! We're glad to hear that you enjoy the dashboard and find it easy to start a new evaluation—it's great to know that evaluagent is helping you track your team members' progress.

We appreciate your feedback regarding the login process, especially the time-out error and the two-page login flow. Your input is valuable, and we'll definitely look into how we can improve this experience. In the meantime, if you continue to experience login issues, please don't hesitate to reach out to us at support@evaluagent.com so we can assist you further.

Thanks again for your thoughtful feedback!

  ### 19. It has been so helpful during my employment at my company!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Courtney C. | Call Center Associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 20, 2024

**What do you like best about evaluagent?**

The format is great for providing me the best feedback!

**What do you dislike about evaluagent?**

I have not had many issues with it thus far.

**What problems is evaluagent solving and how is that benefiting you?**

It allows calls to be attached to the evauations, as well as a chat transcript of the conversation. I love how I can go back to listen to suggestions from my feedback!

  ### 20. Evaluagent is very efficient

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.)

**Reviewed Date:** November 08, 2024

**What do you like best about evaluagent?**

I like the simplicity of use and also interface and the multiple tracking mode displays

**What do you dislike about evaluagent?**

i would love to see more customizable features and more focus on the urgent tasks pending/deadline

**What problems is evaluagent solving and how is that benefiting you?**

EvaluAgent is offering an efficient interface to monitor my KPIs and keep me synced with the rest of the team and the company internal policy and goals

**Official Response from Olly Johnson:**

> Thank you for your thoughtful review! 🌟

We’re delighted to hear that you enjoy the simplicity, interface, and multiple tracking mode displays in evaluagent. Making the platform intuitive and versatile is something we strive for, so it’s fantastic to see that reflected in your experience.

We appreciate your suggestion for more customisable features and greater focus on urgent tasks. We're always happy to hear feature requests—please feel free to head to our product portal within the platform to share your ideas. Your input helps us prioritise the features that matter most to our users.

It’s great to know that evaluagent is helping you efficiently monitor your KPIs and stay aligned with your team and company goals. Supporting your success is what we’re here for!

Thank you again for your feedback—it’s invaluable as we continue to enhance the platform. 😊

  ### 21. I have had great experiences with evaluagent

**Rating:** 5.0/5.0 stars

**Reviewed by:** Barbara B. | CCR, Enterprise (> 1000 emp.)

**Reviewed Date:** November 07, 2024

**What do you like best about evaluagent?**

I like how the different areas are broken down. It shows you where you did well and where you can improve.

**What do you dislike about evaluagent?**

It can be a little difficlt to understan as a new user.

**What problems is evaluagent solving and how is that benefiting you?**

Evaluagent is used for my quality scores

**Official Response from Olly Johnson:**

> Thank you for your review! 🌟

We’re delighted to hear that you appreciate how evaluagent breaks down different areas, making it clear where you’ve done well and where there’s room for improvement. Helping users identify and act on insights is exactly what we aim for.

We understand that evaluagent can feel a bit challenging for new users at first. To make things easier, we encourage you to check out our Help Centre for quick start guides or reach out to us at cx@evaluagent.com—we’re always here to help you get the most out of the platform.

It’s great to know that evaluagent is supporting your quality scoring process. Thank you for sharing your feedback—we’re always listening and working to improve your experience! 😊

  ### 22. Evaluagent - excellent platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 28, 2024

**What do you like best about evaluagent?**

I had no idea what to expect when I took on this training, but all my expectations were surpassed. 
The onboarding sessions were well organised and give you time to explore before moving on to the next session (5 in all). There were also a few exercises to complete before each session (recommended a week apart). This platform does a lot more than just evaluate calls or emails etc. Every small detail has been well thought of, from creating your point scorings to your scorecards, how often you want to evaluate your agents  to allowing feedback, awarding agents, creating autowork queues (choosing sample calls for you based on certain criteria), 1:1 sessions and much more. To be honest, I can't wait to get started and I believe my agents will find this platform really useful. This really is a game changer.

**What do you dislike about evaluagent?**

I really can't think of any bad points, this will be a game changer for us.

**What problems is evaluagent solving and how is that benefiting you?**

It will ensure we have consistency within the teams and the service we offer. It will ensure that agents follow processes and learn from their mistakes. It will also help to develop agents by allowing them to listen and submit feedback on evaluations. Performance monitoring will be a much more streamlined process due to Evaluagent.

**Official Response from Nadine Edmondson:**

> Thank you so much for taking the time to review the platform! We really pride ourselves on understanding the pain points our customers are facing and delivering a solution that is game changing so we're delighted that we've achieved that for you. 

  ### 23. EVALUAGENT REVIEW

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rodrigo E. | Compliance Screening Agent, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 15, 2024

**What do you like best about evaluagent?**

It is easy to use and useful to improve our work as a team.

**What do you dislike about evaluagent?**

Too much information about the other agents.

**What problems is evaluagent solving and how is that benefiting you?**

It helps me to be evaluated nd see my improvement opportunities in my work.

**Official Response from Olly Johnson:**

> Thank you for your review! 🌟

We’re delighted to hear that you find evaluagent easy to use and a helpful tool for improving teamwork. Supporting collaboration and team development is at the core of what we aim to achieve.

We appreciate your feedback about the amount of information available on other agents. If this is something you’d like us to look into further, please feel free to share more details with our team at cx@evaluagent.com—we’re here to help and ensure the platform meets your needs.

It’s great to hear that evaluagent is helping you identify improvement opportunities and enhance your work. Personal growth and performance improvement are exactly what we strive to support.

Thank you again for sharing your thoughts—we’re always here to listen and improve! 😊

  ### 24. I love the breakdown of scores.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Takesha W. | Insurance Broker, Enterprise (> 1000 emp.)

**Reviewed Date:** October 19, 2024

**What do you like best about evaluagent?**

I really enjoy the evaluation calls and the trending topics feature, which highlights areas to focus on based on scores.

**What do you dislike about evaluagent?**

Some users might find that certain features could be more customizable or that the reporting options may not always meet specific needs.

**What problems is evaluagent solving and how is that benefiting you?**

valuAgent is helping me achieve my goals with my agency and quality assurance. I'm evaluated based on a script, and this program allows me to see both positive and negative trends. It helps me identify areas where I need support and improvement.

  ### 25. Straight forward. Easy going interface.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luis Enrique L. | AML Compliance Quality Assurance Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 25, 2024

**What do you like best about evaluagent?**

The options to filter information, review evaluations and feedbacks in a friendly interface

**What do you dislike about evaluagent?**

The options to not be able to review all feedbacks and acknowledge them in a bulk

**What problems is evaluagent solving and how is that benefiting you?**

A platform that help up to provide feedbacks to agents to improve processes

**Official Response from Olly Johnson:**

> Thank you for your review! 🌟

We’re delighted to hear that you enjoy evaluagent’s friendly interface and appreciate the options for filtering information and reviewing evaluations. Making the process straightforward and user-friendly is exactly what we aim for.

We understand your feedback about the inability to review and acknowledge all feedback in bulk. Your suggestion is valuable, and we encourage you to reach out to us at cx@evaluagent.com so we can explore potential solutions and improvements to streamline this process.

It’s great to know that evaluagent is helping your team provide feedback to agents and improve processes. Supporting growth and efficiency is at the heart of what we do.

Thank you for sharing your thoughts—we’re always here to listen and improve! 😊

  ### 26. Good experience

**Rating:** 4.0/5.0 stars

**Reviewed by:** Romana R. | Customer Support Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 18, 2024

**What do you like best about evaluagent?**

Evaluagent shows the improvements that need to be made and where you are with your target.

**What do you dislike about evaluagent?**

If you pass score increases slighlty but if there is a fail or feed back the score decreases a lot.

**What problems is evaluagent solving and how is that benefiting you?**

Just shows what you need to improve

**Official Response from Olly Johnson:**

> Thank you for your review! We're glad to hear that evaluagent helps you track your progress and shows areas where improvements can be made.

We appreciate your feedback regarding how scores change, especially when passing or receiving feedback. If you'd like to discuss how scoring works or need more clarity, please feel free to reach out to us at cx@evaluagent.com—we’d be happy to assist and explore any adjustments that might help.

Thanks again for sharing your experience!

  ### 27. AWESOME

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 23, 2024

**What do you like best about evaluagent?**

EvaluAgent is highly regarded for its easy-to-use interface and powerful quality assurance capabilities, including performance tracking, real-time feedback, and automatic scoring, which enhance agent performance and customer happiness.

**What do you dislike about evaluagent?**

EvaluAgent's occasional complexity in customizing and integration is a typical complaint, since it can make setup and reporting more time-consuming for certain users.

**What problems is evaluagent solving and how is that benefiting you?**

EvaluAgent provides real-time feedback, tracks performance, and automates evaluations to address quality assurance issues. By boosting customer satisfaction, guaranteeing compliance, and improving agent performance, this helps users.

  ### 28. Review about the Guide

**Rating:** 5.0/5.0 stars

**Reviewed by:** John Marc O. | CSR, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 04, 2024

**What do you like best about evaluagent?**

I can see what scores i have, and what can I improve

**What do you dislike about evaluagent?**

Nothing to dislike about the site, it's all perfect

**What problems is evaluagent solving and how is that benefiting you?**

Can see what i need to improve on my quality work

**Official Response from Olly Johnson:**

> Thank you for your lovely feedback! 😊 It’s fantastic to hear that evaluagent is helping you track your scores and identify areas for improvement. Supporting quality and growth is exactly what we aim to do.

We’re also delighted to know you find the platform perfect—your kind words mean so much to us!

If you ever have suggestions or ideas for enhancements, we’re always happy to hear them. 

  ### 29. Quality Coach and Moderator

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 18, 2023

**What do you like best about evaluagent?**

Ease of access
Reports are ok
Configuration is simple
New product updates 
they work on the customers feedback most of the times

**What do you dislike about evaluagent?**

The support team is responsive 
Product Demo could have been made little easily acessable or may be video help articles to help us understand the new features

**What problems is evaluagent solving and how is that benefiting you?**

it helps us to understand the areas of opportunity and  tracks the users progress to meet the Quality standards

**Official Response from Olly Johnson:**

> Thank you for taking the time to share your feedback about EvaluAgent. We're pleased to hear that you appreciate the ease of access, the simplicity of configuration, and our reporting features.

We are surprised to hear about your experience with our support team, as we pride ourselves on providing excellent customer service. We normally ensure a swift and continuous response, and we would love to resolve any communication issues that have occurred. Also, regarding system availability, we strive to maintain great uptime across all shifts, not just during UK hours—please check our status updates at https://status.evaluagent.com/ for real-time information.

We understand the importance of reliable and functional tools for identifying training opportunities and are concerned about the issues you've experienced with the comments feature. Please reach out to us directly at cx@evaluagent.com so we can address these concerns thoroughly. We would also be happy to arrange calls to discuss how we can better serve your needs and enhance your experience, especially in maximising training opportunities.

Thank you again for your feedback, and we look forward to hearing from you soon to make your experience with EvaluAgent even better.

  ### 30. Great System

**Rating:** 5.0/5.0 stars

**Reviewed by:** Harry S. | Travel Advisor, Enterprise (> 1000 emp.)

**Reviewed Date:** January 02, 2025

**What do you like best about evaluagent?**

Its a great way to stay connected with your company and consistantly grow in your abilities.

**What do you dislike about evaluagent?**

I personally think that the dashboard could be slightly more user friendly and straightforward but all in all it is great.

**What problems is evaluagent solving and how is that benefiting you?**

Compliance training

**Official Response from Olly Johnson:**

> Thank you for your review! It’s great to hear that evaluagent is helping you stay connected with your company and supporting your ongoing growth.

We appreciate your feedback on the dashboard usability—making sure our platform is as intuitive as possible is always a priority. You’ll be pleased to know that we have some dashboard updates in the works to make the experience even more user-friendly!

Thanks again for sharing your thoughts—stay tuned for more improvements! 🚀

  ### 31. Very usuaful and insightful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Taminca  A. | Ambassador, Enterprise (> 1000 emp.)

**Reviewed Date:** November 07, 2024

**What do you like best about evaluagent?**

I love that it displays and breaks down your strongest points as well as your weak points on what you need to improve on. I love the updates

**What do you dislike about evaluagent?**

Nothing at the moment that i dislike. So far its been a great experience working with

**What problems is evaluagent solving and how is that benefiting you?**

Its allowing me to have insights on what my weak points on and shows where i can make improvemnts

**Official Response from Olly Johnson:**

> Thank you for your amazing feedback! 😊 It’s fantastic to hear that evaluagent is providing you with valuable insights into your strengths and areas for improvement. We’re so glad you’re enjoying the updates too—keeping things fresh and helpful is a big priority for us!

It’s also wonderful to know you’ve had such a positive experience so far. If you ever have suggestions or ideas to make your experience even better, we’re all ears.

  ### 32. Am having a smooth experience so far

**Rating:** 5.0/5.0 stars

**Reviewed by:** hossam j. | gaming customer support agent, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 29, 2024

**What do you like best about evaluagent?**

the amount of information and numbers evaluagent keep track of, easier to follow my improvement

**What do you dislike about evaluagent?**

it took me sometime to learn how to navigate in it

**What problems is evaluagent solving and how is that benefiting you?**

improving my work quality

  ### 33. Evaluagent review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 18, 2024

**What do you like best about evaluagent?**

I anticipate being able to see the breakdown of my scoring, that way I am able to address and correct the  areas that need to be improved and I can become consistent with how  I am scored on my work processes in the future.

**What do you dislike about evaluagent?**

There have been no downsides of ne using evaluagent

**What problems is evaluagent solving and how is that benefiting you?**

Giving me the oppurtunity to address areas of weaknesses that I can acknowledge and correct in the future

  ### 34. Good App for sharing quality observation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Shruti W. | Quality Assurance Specialist And Trainer, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 08, 2024

**What do you like best about evaluagent?**

I like that evaluagent is easy to pull reports, do evaluations, has features which enables easy ways of working. I like the coaching feature of evaluagent as well which allows us to keep eveything on one platform for better navigation.

**What do you dislike about evaluagent?**

I dislike the reporting feature as it does not allow us to pull specific reports.

**What problems is evaluagent solving and how is that benefiting you?**

Helps me to evluate the cases and identify areas of improvement

  ### 35. Explendid

**Rating:** 5.0/5.0 stars

**Reviewed by:** Edgard S. | Customer Service Specialis, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 18, 2024

**What do you like best about evaluagent?**

Nice and easy to learn since it's an easy process

**What do you dislike about evaluagent?**

There are a lot of options that are not in use

**What problems is evaluagent solving and how is that benefiting you?**

The evalutions received help me to get better on each interaction

  ### 36. The most trustworthy experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Victor M. | Fraud Agent., Mid-Market (51-1000 emp.)

**Reviewed Date:** October 28, 2024

**What do you like best about evaluagent?**

How easier is for me to detect mi areas of oportunities.

**What do you dislike about evaluagent?**

I think the interface could be friendlier.

**What problems is evaluagent solving and how is that benefiting you?**

Solving tickets in Zendesk and evaluations in Sift.

**Official Response from Olly Johnson:**

> Thank you for your review! 🌟

We’re thrilled to hear that evaluagent makes it easier for you to identify areas of opportunity. Supporting users in recognising and acting on improvement areas is exactly what we aim for.

We appreciate your feedback about the interface and understand how a friendlier design could enhance the experience. If you have specific suggestions, we’d love for you to reach out to us at cx@evaluagent.com so we can better understand your needs and explore improvements.

It’s great to know that evaluagent is helping you with ticket resolution in Zendesk and evaluations in Sift. Thank you for sharing your experience—we’re here to support your continued success! 😊

  ### 37. New age coaching

**Rating:** 5.0/5.0 stars

**Reviewed by:** andres  g. | Licensed Agent, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 21, 2024

**What do you like best about evaluagent?**

I really appreciate how transparent the process is, and how easily you can see the QA agents notes.

**What do you dislike about evaluagent?**

Not any that I have come accross so far.

**What problems is evaluagent solving and how is that benefiting you?**

quick feedback

  ### 38. Need to listen to calls

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.)

**Reviewed Date:** October 25, 2024

**What do you like best about evaluagent?**

Can't say I have had a good experience thus far

**What do you dislike about evaluagent?**

appears they are marking off/failing agents on things that are in fact being completed, and when you challenge it, they don't change it, which lowers QA scores for wording and things being completed.

**What problems is evaluagent solving and how is that benefiting you?**

They aren't solving problems for agent- appears they are failing agents on things being read but then marking it as failed

**Official Response from Olly Johnson:**

> Thank you for sharing your honest feedback with us.

We’re truly sorry to hear that your experience with evaluagent hasn’t met your expectations. Ensuring fairness and accuracy in QA scoring is extremely important to us, and your concerns about perceived discrepancies are something we take very seriously.

We’d like the opportunity to investigate this further and help resolve these issues. Please reach out to our team at cx@evaluagent.com so we can better understand your specific concerns, including any examples you can share. Our goal is to ensure the platform supports both agents and QA teams effectively.

We’re committed to making evaluagent a tool that enhances accuracy, transparency, and collaboration. Thank you again for bringing this to our attention—we’re here to help improve your experience.

  ### 39. Review for Evaluagent

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Packaging and Containers | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 02, 2023

**What do you like best about evaluagent?**

It helps customer representatives to be able to check on what area they need to improve and highlights the needs for improvement

**What do you dislike about evaluagent?**

I have used for more than 1 yr and I can say that there's nothing that I disliked from evaluagent

**What problems is evaluagent solving and how is that benefiting you?**

This provides a complete summary on how your productivity and provides results for the work made

**Official Response from Olly Johnson:**

> Thank you so much for your thoughtful review! 😊 It’s fantastic to hear that evaluagent is helping customer representatives identify areas for improvement and providing clarity on where to focus. Supporting personal growth and development is exactly what we strive for.

We’re also delighted to know that you’ve had a great experience with evaluagent over the past year—your kind words mean a lot to us!

  ### 40. creative critics

**Rating:** 5.0/5.0 stars

**Reviewed by:** lauryn d. | call agent, Enterprise (> 1000 emp.)

**Reviewed Date:** October 18, 2024

**What do you like best about evaluagent?**

it is easy and simple ad very user friendly

**What do you dislike about evaluagent?**

doesnt allow you to see a preview in work email for busy days

**What problems is evaluagent solving and how is that benefiting you?**

allowing to break down my calls

**Official Response from Olly Johnson:**

> Thank you for your review! We're glad to hear that you find evaluagent easy, simple, and user-friendly. It's great to know that the platform is helping you break down your calls effectively.

We appreciate your feedback regarding the lack of a preview in work email for busy days. We’ll take this into consideration for future improvements. In the meantime, if you have any further questions or suggestions, feel free to reach out to us at support@evaluagent.com, and we’d be happy to assist you.

Thanks again for sharing your thoughts!

  ### 41. Easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** unyque d. | Benefits Consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** October 25, 2024

**What do you like best about evaluagent?**

Evaluagent is fairly easy to use and comprehend.

**What do you dislike about evaluagent?**

I don't have any dislikes. The program is really nice!

**What problems is evaluagent solving and how is that benefiting you?**

Quality assurance for my calls

**Official Response from Olly Johnson:**

> Thank you for your lovely review! 🌟

We’re thrilled to hear that you find evaluagent easy to use and comprehend. Simplicity and user-friendliness are core aspects of our platform, so it’s fantastic to know it’s working well for you.

It’s wonderful that you don’t have any dislikes—feedback like this motivates us to keep delivering the best experience possible!

Thank you again for your kind words. We’re so glad evaluagent is meeting your needs and are always here to support you if you ever have questions or suggestions. 😊

  ### 42. It has been a great upgrade from the previous solution, playvox.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 30, 2024

**What do you like best about evaluagent?**

I like the simplicity, user interface, and awards system.

**What do you dislike about evaluagent?**

The notifications are somewhat encumbered.

**What problems is evaluagent solving and how is that benefiting you?**

Clearly and quickly communicating evaluations on our customer succcess department interactions.

**Official Response from Olly Johnson:**

> Thank you for your review! We're delighted to hear that evaluagent has been a great upgrade for you and that you’re enjoying the simplicity, user interface, and awards system.

We’d love to learn more about your experience with notifications so we can better understand any challenges you're facing. If you’re open to sharing more details, please reach out to us at cx@evaluagent.com—we’d be happy to dive into it with you!

Thanks again for your feedback! 🚀

  ### 43. Excellent Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.)

**Reviewed Date:** October 22, 2024

**What do you like best about evaluagent?**

Easy navigation and understanding of employee reviews. Have never had to reach out to Customer Support when it comes to issues as i've never had any. I frequenty use this application to review my evaluations.

**What do you dislike about evaluagent?**

I don't have anything to dislike.  it's great.

**What problems is evaluagent solving and how is that benefiting you?**

It's helping me keep track of what I miss and what I need to improve on.

**Official Response from Olly Johnson:**

> Thank you so much for your glowing review! We're delighted to hear that you find evaluagent easy to navigate and that it's been a valuable tool in helping you track your performance and areas for improvement. It's fantastic to know you've never had any issues requiring support, and we're glad to hear you're frequently using the platform for evaluations.

We’re always here to ensure you have the best possible experience, and it’s great to see that our platform is meeting your needs. If you ever have any feedback or suggestions in the future, please don’t hesitate to get in touch!

Thanks again for your kind words!

  ### 44. Evaluagent is always evolving

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 02, 2024

**What do you like best about evaluagent?**

I appreciate how all the data I need is conveniently available in the Evaluagent.

**What do you dislike about evaluagent?**

I don't particularly appreciate that updates are made without prior knowledge.

**What problems is evaluagent solving and how is that benefiting you?**

We are able to view the metrics to better our customer service team.

**Official Response from Olly Johnson:**

> Thank you for your review! 🌟

We’re so pleased to hear that you find evaluagent convenient for accessing all the data you need. Making essential information readily available is a priority for us, and it’s great to see that it’s supporting your work.

Regarding your feedback on updates, we want to reassure you that we always keep our customers informed about releases. You can find detailed information in the release section of our Help Centre, which is a great resource for staying up to date on the latest enhancements.

It’s wonderful to hear that evaluagent is helping you track metrics to enhance your customer service team’s performance. Supporting teams to deliver exceptional service is exactly what we’re here for.

Thank you again for sharing your thoughts—we’re always here to listen and improve! 😊

  ### 45. Evaluagent

**Rating:** 4.0/5.0 stars

**Reviewed by:** Joseph N. | Sales agent, Enterprise (> 1000 emp.)

**Reviewed Date:** October 18, 2024

**What do you like best about evaluagent?**

It is good for evaluating my performance at work .

**What do you dislike about evaluagent?**

I think it is okay and I trust their judgement

**What problems is evaluagent solving and how is that benefiting you?**

Quality assurance

  ### 46. A good review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Enrique P. | Call Center Agent, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 18, 2024

**What do you like best about evaluagent?**

This app helps us identify areas for improvement. With it, we can quickly review our quality audit with our supervisor.

**What do you dislike about evaluagent?**

I believe this app has no drawbacks, as it simplifies tasks and speeds up problem-solving.

**What problems is evaluagent solving and how is that benefiting you?**

It really helps improve my skills in handling customer service as a call center agent.

**Official Response from Olly Johnson:**

> Thank you so much for your thoughtful review! 😊 It’s fantastic to hear how evaluagent is helping you identify areas for improvement and work effectively with your supervisor to review quality audits. Simplifying tasks and speeding up problem-solving are exactly what we strive for, so it’s wonderful to know the platform is meeting your needs.

We’re also thrilled to hear that evaluagent is helping you enhance your customer service skills—that’s what it’s all about!

If you ever have suggestions or ideas to make things even better, we’d love to hear them.

  ### 47. Evaluagent is the best!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vince Michael B. | Operations - Agent, Enterprise (> 1000 emp.)

**Reviewed Date:** October 18, 2024

**What do you like best about evaluagent?**

I highly recommend evaluagent as it was helpful in the way we communicate and organize improvements that must be made in our business practices.

**What do you dislike about evaluagent?**

What I dislike about evaluagent is that I do not see what to not like.

**What problems is evaluagent solving and how is that benefiting you?**

It helps us solve the way we deal with communication errors that we can improve on.

  ### 48. Simple to navigate

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 07, 2024

**What do you like best about evaluagent?**

I like that it is very easy to naviagate and I am able to see all the datails about my feedback on one page.

**What do you dislike about evaluagent?**

Really no downsides, very user friendly site.

**What problems is evaluagent solving and how is that benefiting you?**

Helps us to see our QA's scores and the breakdown of those scores

**Official Response from Olly Johnson:**

> Thanks so much for your kind words! 😊 It’s great to hear that you find evaluagent so easy to use and that everything you need is right there in one place. We’ve worked hard to make the platform simple and intuitive, so knowing it’s working well for you really means a lot.

We’re also thrilled that you’re finding value in tracking your QA scores and seeing the breakdowns—helping teams like yours is exactly why we do what we do.

If you ever think of anything we could do to make evaluagent even better, we’d love to hear your ideas. Thanks again for sharing your experience! 🌟

  ### 49. Pleasant

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 20, 2024

**What do you like best about evaluagent?**

able to received notifications via email, able to complete calibration sessions

**What do you dislike about evaluagent?**

the inability to edit rules or notifications created, having to create a new one to add new agents

**What problems is evaluagent solving and how is that benefiting you?**

able to solve security break identification

**Official Response from Olly Johnson:**

> Thank you for your review! 🌟

We’re delighted to hear that you find value in receiving email notifications and completing calibration sessions. These features are designed to make monitoring and maintaining quality as seamless as possible, so it’s great to know they’re working well for you.

We understand your frustration with the inability to edit existing rules or notifications. Please don’t hesitate to reach out to our team at cx@evaluagent.com so we can better understand your needs and explore how we can assist with this issue.

It’s fantastic to hear that evaluagent is helping you address security break identification—supporting critical processes like this is a key part of our mission.

Thank you for your feedback; we’re always here to listen and improve! 😊

  ### 50. Best Place for KPI's

**Rating:** 4.5/5.0 stars

**Reviewed by:** Anmol S. | Customer Support Analyst, Banking, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2024

**What do you like best about evaluagent?**

It's very user-friendly.
Can be accessed from everywhere.
It shows the positive and negative which helps us to improve customer sevice skills.
It's showing us everything in detailed. 
Every review which is being done, we are getting notified regarding same via emails.
It's best.

**What do you dislike about evaluagent?**

Nothing is there we can dislike aboout Evaluagent.

**What problems is evaluagent solving and how is that benefiting you?**

It helps us in reviewing our own skills and improve them. I've improved my quality scores because of Evaluagent

**Official Response from Olly Johnson:**

> We’re thrilled to hear that you find our platform user-friendly and appreciate its accessibility from anywhere. It's great to know that our detailed feedback, highlighting both positives and areas for improvement, is helping you enhance your customer service skills. We’re also glad you find the email notifications about each review useful.

It’s incredibly rewarding to hear that Evaluagent is assisting you in reviewing and improving your skills, and that it has positively impacted your quality scores. Your satisfaction is our top priority, and we’re delighted that you have no dislikes about our platform.

Thank you once again for your positive feedback and for being a valued user of Evaluagent. We look forward to continuing to support your growth and success.


## evaluagent Discussions
  - [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) - 2 comments

- [View evaluagent pricing details and edition comparison](https://www.g2.com/products/evaluagent/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-07-14+14%3A43%3A37+-0500&secure%5Bsession_id%5D=2f386e26-e376-461f-9b6f-ca648ed13e60&secure%5Btoken%5D=534f28efba6a9b28778223aaf8d8a70c9ca21368772e296fb0b3b0e249338e9b&format=llm_user)
## evaluagent Integrations
  - [Aircall](https://www.g2.com/products/aircall/reviews)
  - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews)
  - [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  - [Freshcaller](https://www.g2.com/products/freshcaller/reviews)
  - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews)
  - [Peopleware](https://www.g2.com/products/injixo-peopleware/reviews)
  - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

## evaluagent Features
**Call Analytics**
- Machine Learning
- Call Analysis

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Generative AI**
- AI Text Summarization

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Engagement**
- Feedback
- Dashboards
- Training

**Performance**
- Integrations
- Compliance

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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