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At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (64.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at £20.00 1 Per user Per Month
Playvox Quality Management
Star Rating
(1,162)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Playvox Quality Managementevaluagent
Star Rating
(417)4.5 out of 5
Market Segments
Mid-Market (64.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at £20.00 1 Per user Per Month
Free Trial is available
Learn more about evaluagentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Playvox Quality Management excels in its Evaluation feature, scoring 9.7, which reviewers mention provides comprehensive insights into agent performance, while evaluagent's score of 9.4 indicates it also offers solid evaluation capabilities but may lack some depth.
- Reviewers mention that Playvox's Calibration feature, with a score of 9.6, allows for effective alignment of quality standards, whereas evaluagent's score of 9.1 suggests it may not be as robust in facilitating calibration sessions.
- G2 users highlight Playvox's superior Call Analysis capabilities, scoring 9.2, which reviewers say provides actionable insights, while evaluagent does not have a specific score for this feature, indicating a potential gap in its analytics offerings.
- Users on G2 report that Playvox's Generative AI Text Generation feature shines with a score of 9.5, offering advanced capabilities for content creation, while evaluagent's score of 7.6 suggests it may not meet the same level of user expectations in this area.
- Reviewers mention that Playvox's Feedback feature scores 9.7, providing a highly effective way to gather and analyze user feedback, while evaluagent's score of 9.1 indicates it offers feedback mechanisms but may not be as user-friendly or comprehensive.
- Users say that Playvox's Integrations feature, with a score of 9.6, allows seamless connectivity with other tools, enhancing workflow efficiency, while evaluagent's score of 8.6 suggests it may have fewer integration options or less ease of use in this regard.
Pricing
Entry-Level Pricing
Playvox Quality Management
No pricing availableevaluagent
Auto-QA and Improvement
Starting at £20.00
1 Per user Per Month
- Call transcription
- Auto work assignment
- Auto, manual, blended QA scorecards
Free Trial
Playvox Quality Management
Free Trial is available
evaluagent
Free Trial is available
Ratings
Meets Requirements
9.5
902
9.1
358
Ease of Use
9.5
912
9.0
367
Ease of Setup
9.5
370
9.2
257
Ease of Admin
9.3
208
9.1
100
Quality of Support
9.6
828
9.1
316
Has the product been a good partner in doing business?
9.5
201
9.3
101
Product Direction (% positive)
9.2
891
9.4
360
Features by Category
Call Analytics
Not enough data
Feature Not Available
Not enough data
8.7
39
Not enough data
8.9
42
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
8.9
44
Not enough data
8.7
40
Not enough data
8.4
41
Generative AI
Not enough data
8.9
28
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.7
774
9.2
329
9.6
757
8.9
312
9.6
783
8.8
327
Engagement
9.7
781
9.0
316
9.6
786
8.7
324
9.5
763
8.4
287
Performance
9.6
721
8.5
292
9.7
736
8.9
290
Generative AI
9.5
153
7.4
201
9.6
153
7.6
199
Generative AI
Not enough data
8.6
19
Categories
Categories
Shared Categories
Playvox Quality Management and evaluagent are categorized as Contact Center Quality Assurance
Unique Categories
Playvox Quality Management has no unique categories
evaluagent is categorized as Speech Analytics and Conversation Intelligence
Reviews
Reviewers' Company Size
Playvox Quality Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
evaluagent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
21.7%
Banking
15.8%
Financial Services
6.1%
Food & Beverages
5.3%
Telecommunications
4.8%
Other
46.4%
Financial Services
22.3%
Consumer Services
20.6%
Insurance
8.6%
Gambling & Casinos
3.7%
Computer Games
3.4%
Other
41.4%
Alternatives
Discussions
I suggest that you set up a program to teach another language through Playvox?
3 Comments
G2
i hope thatRead more
How does the Free Trial work?
1 Comment
Official Response from Playvox Quality Management
During our Free Trial you will access all our Professional Plan features. However, if you want to try out specific features that are not included in that...Read more
Do you charge per user or per agent?
1 Comment
Official Response from Playvox Quality Management
At Playvox we charge you per user/per month as we offer 4 different roles: Administrator, QA Analyst, Team Leader and Agent. Depending on the role, each user...Read more
What is EvaluAgent used for?
2 Comments
Official Response from evaluagent
Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated...Read more
evaluagent has no more discussions with answers
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