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Compare Playvox Quality Management and evaluagent 
Featured Products
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (64.9% of reviews)
Entry-Level Pricing
No pricing available
Starting at £20.00 1 Per user Per Month
Playvox Quality Management
Star Rating
(1,163)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Playvox Quality Managementevaluagent
Star Rating
(423)4.5 out of 5
Market Segments
Mid-Market (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at £20.00 1 Per user Per Month
Free Trial is available
Learn more about evaluagentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Playvox Quality Management excels in user satisfaction, boasting a higher overall rating compared to evaluagent. Users appreciate its intuitive interface, stating, "I like using Playvox, I love that it is easy to get in and use," which contributes to a smoother daily experience.
- According to verified reviews, Playvox offers superior tools for quality analysis, with features that allow users to customize feedback by adding images for better clarity. This capability is highlighted by users who mention that it "makes the qualification process easier and faster."
- Reviewers mention that evaluagent is user-friendly and simplifies the process of tracking feedback and performance. One user noted, "I find EvaluAgent easy to use and navigate," which can be a significant advantage for teams looking for straightforward solutions.
- Users say that Playvox's support quality stands out, with a high rating reflecting its effectiveness. Reviewers have noted the platform's ability to help teams learn from mistakes, stating it "made us learn all of our mistakes and improve," which can enhance team performance over time.
- G2 reviewers highlight that evaluagent's minimalistic design and feature set make it accessible, with one user stating, "Its super easy to create contacts to evaluate, from start to finish." This simplicity can be beneficial for teams that prioritize ease of use over extensive features.
- According to recent feedback, Playvox's advanced reporting and calibration features receive high praise, with users noting that the platform is equipped with "the best tools to do quality analysis for agents and team leaders." This focus on quality management can be a deciding factor for organizations aiming to improve their customer service standards.
Pricing
Entry-Level Pricing
Playvox Quality Management
No pricing availableevaluagent
Auto-QA and Improvement
Starting at £20.00
1 Per user Per Month
- Call transcription
- Auto work assignment
- Auto, manual, blended QA scorecards
Free Trial
Playvox Quality Management
Free Trial is available
evaluagent
Free Trial is available
Ratings
Meets Requirements
9.5
903
9.1
363
Ease of Use
9.5
913
9.0
372
Ease of Setup
9.5
371
9.2
262
Ease of Admin
9.3
208
9.1
100
Quality of Support
9.6
829
9.1
321
Has the product been a good partner in doing business?
9.5
201
9.3
101
Product Direction (% positive)
9.2
892
9.4
365
Features by Category
Call Analytics
Not enough data
Feature Not Available
Not enough data
8.7
39
Not enough data
8.9
42
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
8.9
44
Not enough data
8.7
40
Not enough data
8.4
41
Generative AI
Not enough data
8.9
28
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.7
775
9.2
334
9.6
757
8.9
314
9.6
783
8.8
330
Engagement
9.7
782
9.0
319
9.6
786
8.7
326
9.5
763
8.4
288
Performance
9.6
721
8.5
294
9.7
736
8.9
292
Generative AI
9.5
153
7.4
202
9.6
153
7.5
200
Generative AI
Not enough data
8.6
19
Categories
Categories
Shared Categories
Playvox Quality Management and evaluagent are categorized as Contact Center Quality Assurance
Unique Categories
Playvox Quality Management has no unique categories
evaluagent is categorized as Speech Analytics and Conversation Intelligence
Reviews
Reviewers' Company Size
Playvox Quality Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
evaluagent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
21.7%
Banking
15.8%
Financial Services
6.1%
Food & Beverages
5.3%
Telecommunications
4.7%
Other
46.4%
Financial Services
22.0%
Consumer Services
20.3%
Insurance
8.7%
Gambling & Casinos
3.6%
Computer Games
3.4%
Other
41.9%
Alternatives
Discussions
I suggest that you set up a program to teach another language through Playvox?
3 Comments
G2
i hope thatRead more
How does the Free Trial work?
1 Comment
Official Response from Playvox Quality Management
During our Free Trial you will access all our Professional Plan features. However, if you want to try out specific features that are not included in that...Read more
Do you charge per user or per agent?
1 Comment
Official Response from Playvox Quality Management
At Playvox we charge you per user/per month as we offer 4 different roles: Administrator, QA Analyst, Team Leader and Agent. Depending on the role, each user...Read more
What is EvaluAgent used for?
2 Comments
Official Response from evaluagent
Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated...Read more
evaluagent has no more discussions with answers
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