1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) 4. [evaluagent Discussions](https://www.g2.com/products/evaluagent/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_25fb15338209004156581bd3625df4ec/evaluagent.png "Product Avatar Image") ![Reward for good evaluagent reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37303/medal.svg "Reward for good evaluagent reviews") ](/products/evaluagent/reviews) [ evaluagent ](/products/evaluagent/reviews) (449)4.5/5 evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. Show More * * * ### 69.0 Nps Score Already have evaluagent? ### All evaluagent Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is EvaluAgent used for? ](/discussions/what-is-evaluagent-used-for) What is EvaluAgent used for? [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software)[ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+evaluagent+questions+and+get+answers+from+expert+users+in+our+evaluagent+Discussions+section.&title=evaluagent+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fevaluagent%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=evaluagent+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fevaluagent%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fevaluagent%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=evaluagent+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fevaluagent%2Fdiscuss%0aAsk+evaluagent+questions+and+get+answers+from+expert+users+in+our+evaluagent+Discussions+section.) 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[zaina a.](https://www.g2.com/users/61e054e1-d2e6-48f7-8d4d-5177045879df "zaina a.") • 3 months ago customer service advisor customer service advisor More Options - [ # How do you use evaluagent feedback to improve skills without getting bogged down in desktop UX? ](/discussions/how-do-you-use-evaluagent-feedback-to-improve-skills-without-getting-bogged-down-in-desktop-ux) I like that evaluagent lets you acknowledge reviews and get constructive criticism, and it’s helped me see what I need to improve and what my strongest skills are. The downside is it feels a bit fiddly on desktop unless it’s in full-screen mode. The feedback helps me understand my strengths and... [Read more](/discussions/how-do-you-use-evaluagent-feedback-to-improve-skills-without-getting-bogged-down-in-desktop-ux) [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+evaluagent+questions+and+get+answers+from+expert+users+in+our+evaluagent+Discussions+section.&title=evaluagent+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fevaluagent%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=evaluagent+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fevaluagent%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fevaluagent%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=evaluagent+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fevaluagent%2Fdiscuss%0aAsk+evaluagent+questions+and+get+answers+from+expert+users+in+our+evaluagent+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=evaluagent+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fevaluagent%2Fdiscuss%0aAsk+evaluagent+questions+and+get+answers+from+expert+users+in+our+evaluagent+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/evaluagent/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/55ffc01a1c8d164e73c990de5a47815d/evaluagent%282%29.svg "Product Avatar Image") ### Have you used evaluagent before? Answer a few questions to help the evaluagent community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fevaluagent%2Fdiscuss%3Fsmall_ask%3Devaluagent) No ## Top Contributors in evaluagent 1 ZA Loading... ### [zaina a.](https://www.g2.com/users/61e054e1-d2e6-48f7-8d4d-5177045879df "zaina a.") customer service advisor 1 pt