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At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Mid-Market (64.9% of reviews)
Entry-Level Pricing
Request a demo today
Starting at £20.00 1 Per user Per Month
MaestroQA
Star Rating
(321)4.8 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Entry-Level Pricing
Request a demo today
Learn more about MaestroQAevaluagent
Star Rating
(414)4.5 out of 5
Market Segments
Mid-Market (64.9% of reviews)
Entry-Level Pricing
Starting at £20.00 1 Per user Per Month
Free Trial is available
Learn more about evaluagentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that MaestroQA excels in call analysis with a score of 9.2, highlighting its robust features that allow for detailed insights into call performance, while evaluagent, with a slightly lower score of 8.6, is noted for its lead qualification capabilities but lacks the depth in call analysis.
- Reviewers mention that MaestroQA's quality assurance features, particularly in evaluation and calibration, score highly at 9.5 and 9.5 respectively, indicating a strong focus on maintaining high standards in performance reviews, whereas evaluagent's scores of 9.4 and 9.1 suggest it is effective but not as comprehensive.
- G2 users highlight that MaestroQA's quality of support is exceptional, scoring 9.7, with many reviewers praising the responsiveness and helpfulness of the support team, while evaluagent, with a score of 9.2, is seen as reliable but not as standout in this area.
- Users on G2 report that MaestroQA's integration capabilities are impressive, scoring 9.3, which allows for seamless connectivity with other tools, while evaluagent's score of 8.6 indicates it may have fewer integration options, potentially limiting its versatility.
- Reviewers mention that MaestroQA's artificial intelligence features, particularly in AI text summarization, score 9.2, providing users with valuable insights quickly, whereas evaluagent's score of 7.7 suggests it may not offer the same level of sophistication in AI-driven features.
- Users say that MaestroQA's training features are highly rated at 9.1, with many finding the training resources effective and easy to use, while evaluagent's score of 8.7 indicates it provides training but may not be as comprehensive or user-friendly.
Pricing
Entry-Level Pricing
MaestroQA
Contact Us
Request a demo today
We'd love to put together a custom proposal for you based on your team's unique needs.
Request a demo and we'll contact you to learn more about your use case + create the best package for your team.
evaluagent
Auto-QA and Improvement
Starting at £20.00
1 Per user Per Month
- Call transcription
- Auto work assignment
- Auto, manual, blended QA scorecards
Free Trial
MaestroQA
Free Trial is available
evaluagent
Free Trial is available
Ratings
Meets Requirements
9.4
256
9.1
355
Ease of Use
9.4
259
9.0
364
Ease of Setup
9.2
83
9.2
254
Ease of Admin
9.2
75
9.1
100
Quality of Support
9.7
248
9.0
313
Has the product been a good partner in doing business?
9.6
73
9.3
101
Product Direction (% positive)
9.4
235
9.4
357
Features by Category
Call Analytics
Not enough data
Feature Not Available
Not enough data
8.7
39
Not enough data
8.9
42
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
8.9
44
Not enough data
8.7
40
Not enough data
8.4
41
Generative AI
Not enough data
8.9
28
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.5
215
9.2
327
9.5
217
8.9
312
9.1
212
8.8
325
Engagement
9.4
217
9.0
316
9.3
213
8.7
323
9.1
196
8.4
287
Performance
9.3
199
8.5
291
9.5
197
8.9
290
Generative AI
9.1
66
7.4
201
9.2
66
7.6
199
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
19
Categories
Categories
Shared Categories
MaestroQA and evaluagent are categorized as Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
MaestroQA is categorized as Multilingual Customer Support
evaluagent has no unique categories
Reviews
Reviewers' Company Size
MaestroQA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
evaluagent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
23.1%
Computer Software
9.1%
Information Technology and Services
7.5%
Retail
6.2%
Telecommunications
5.9%
Other
48.2%
Financial Services
22.2%
Consumer Services
20.5%
Insurance
8.6%
Gambling & Casinos
3.7%
Computer Games
3.5%
Other
41.5%
Alternatives
Discussions
Are you guys still testing the recording function?
1 Comment
Official Response from MaestroQA
Hi Daniel, Leah here from MaestroQA. Your question couldn't have come at a better time - we launched Screen Capture last week! This landing page has all the...Read more
Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?
1 Comment
VP
Hi! Yes. On the coaching page, you can adjust the filters to change the charts. If you are an Admin or Manager, you also have access to the Reporting module....Read more
MaestroQA has no more discussions with answers
What is EvaluAgent used for?
2 Comments
Official Response from evaluagent
Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated...Read more
evaluagent has no more discussions with answers
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