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Compare MaestroQA and evaluagent 
Featured Products
At a Glance
Market Segments
Mid-Market (54.5% of reviews)
Mid-Market (65.0% of reviews)
Entry-Level Pricing
Request a demo today
Starting at £20.00 1 Per user Per Month
MaestroQA
Star Rating
(323)4.8 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
Request a demo today
Learn more about MaestroQAevaluagent
Star Rating
(423)4.5 out of 5
Market Segments
Mid-Market (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at £20.00 1 Per user Per Month
Free Trial is available
Learn more about evaluagentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that MaestroQA excels in user satisfaction, boasting a higher overall rating compared to evaluagent. Users appreciate its customizability and seamless integration with AI, which has significantly streamlined their QA processes in customer support.
- According to verified reviews, evaluagent shines in its ease of use, with many users highlighting how simple it is to navigate and access feedback. This user-friendly design helps streamline the process of tracking performance and feedback, making it a practical choice for QA tasks.
- Users say that MaestroQA's implementation process is notably quick and intuitive, with recent feedback emphasizing its effective onboarding wizard that helps new users get started without hassle. This contrasts with evaluagent, which, while easy to use, may not have the same level of onboarding support.
- Reviewers mention that evaluagent has a larger volume of recent reviews, indicating a more active user base and potentially more up-to-date insights. This could be beneficial for buyers looking for a solution that is currently well-supported and frequently updated.
- G2 reviewers highlight MaestroQA's superior quality of support, with users noting a high level of responsiveness and helpfulness from the support team. This is a significant advantage for teams that require ongoing assistance and guidance as they implement the software.
- According to recent user feedback, both products have their strengths, but MaestroQA's advanced features, such as its ability to analyze calls and chats, provide a competitive edge in terms of functionality. Users have noted that these features are critical for their operational needs, especially during transitions to new platforms.
Pricing
Entry-Level Pricing
MaestroQA
Contact Us
Request a demo today
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evaluagent
Auto-QA and Improvement
Starting at £20.00
1 Per user Per Month
- Call transcription
- Auto work assignment
- Auto, manual, blended QA scorecards
Free Trial
MaestroQA
Free Trial is available
evaluagent
Free Trial is available
Ratings
Meets Requirements
9.4
257
9.1
362
Ease of Use
9.4
260
9.0
371
Ease of Setup
9.2
84
9.2
261
Ease of Admin
9.2
76
9.1
99
Quality of Support
9.7
249
9.1
320
Has the product been a good partner in doing business?
9.6
74
9.4
100
Product Direction (% positive)
9.4
236
9.4
364
Features by Category
Call Analytics
Not enough data
Feature Not Available
Not enough data
8.7
39
Not enough data
8.9
42
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
8.9
44
Not enough data
8.7
40
Not enough data
8.4
41
Generative AI
Not enough data
8.9
28
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.5
216
9.2
333
9.5
217
8.9
313
9.1
213
8.8
329
Engagement
9.4
218
9.0
318
9.2
214
8.7
325
9.1
196
8.4
287
Performance
9.3
199
8.5
293
9.5
198
8.9
291
Generative AI
9.1
66
7.4
201
9.2
66
7.5
199
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
19
Categories
Categories
Shared Categories
MaestroQA and evaluagent are categorized as Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
MaestroQA is categorized as Multilingual Customer Support
evaluagent has no unique categories
Reviews
Reviewers' Company Size
MaestroQA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
evaluagent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
23.1%
Computer Software
9.1%
Information Technology and Services
7.5%
Retail
6.2%
Telecommunications
5.8%
Other
48.4%
Financial Services
22.1%
Consumer Services
20.4%
Insurance
8.7%
Gambling & Casinos
3.6%
Computer Games
3.4%
Other
41.7%
Alternatives
Discussions
Are you guys still testing the recording function?
1 Comment
Official Response from MaestroQA
Hi Daniel, Leah here from MaestroQA. Your question couldn't have come at a better time - we launched Screen Capture last week! This landing page has all the...Read more
Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?
1 Comment
VP
Hi! Yes. On the coaching page, you can adjust the filters to change the charts. If you are an Admin or Manager, you also have access to the Reporting module....Read more
MaestroQA has no more discussions with answers
What is EvaluAgent used for?
2 Comments
Official Response from evaluagent
Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated...Read more
evaluagent has no more discussions with answers
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