evaluagent Reviews & Product Details

I use EvaluAgent for QA and feedback work, and it helps with tracking feedback and performance. I find EvaluAgent easy to use and navigate, which streamlines the process of accessing feedback. I like how handy it is to access the information since it's not confusing at all. The best thing about EvaluAgent is its 'easy on the eyes' layout. The initial setup was straightforward with support available every step of the way. I definitely recommend EvaluAgent, as I rate it a 10 out of 10. Review collected by and hosted on G2.com.

Sometimes my team and I have issues with the site taking a lot longer than usual to load, this could be improved upon. Review collected by and hosted on G2.com.

I really appreciate EvaluAgent for its ease of use and the straightforward way it helps me conduct phone call reviews. It's incredibly intuitive, which makes understanding how to improve my customer service skills through its feedback very manageable. The platform allows assessors to highlight parts of the call and mark areas for improvement, giving me clear guidance on where to focus my efforts. The initial setup was also a breeze, as it was ready to use immediately after signing up, which saved me a lot of time and hassle. Overall, this seamless process and user-friendly experience make EvaluAgent a tool I find indispensable for maintaining and enhancing my customer interactions. Review collected by and hosted on G2.com.

Nothing that i can think of Review collected by and hosted on G2.com.

I love how Evaluagent breaks down and provides a comprehensive quality assessment of my team’s performance, enabling me to effortlessly review scores and identify strengths or weaknesses. Its intuitive and self-service nature makes it very easy to explore and use without any notable difficulties during setup. I appreciate how its features make it straightforward for my colleagues to view performance snapshots, guiding them to understand their progress at a glance, and the color coordination and graphical representation depict this breakdown effectively across the QA. This transforms the tool into a profound time-saving asset for the team, allowing self-service to be enacted efficiently. Furthermore, I find the reporting capabilities essential, as they simplify isolating fail areas, streamlining my workflow. Overall, Evaluagent empowers my team with clear insights and saves considerable time with its user-friendly design and impactful analytics. Review collected by and hosted on G2.com.

I find that evaluating using EvaluAgent could benefit from more frequent checks across a larger range of calls. It feels necessary to leverage AI further to handle a larger volume of assessments effectively. By doing so, it could help in isolating priority areas more efficiently. Review collected by and hosted on G2.com.

What I like best is the user-friendly interface and the clarity of the QA results and metrics. As a Complaints Officer, I like to identify trends in my performance and specific areas of failure. The platform's dashboard makes it easy to look into my individual scorecards, helping me quickly understand where coaching or process changes are needed to prevent future escalations. The reporting is really effective and simple to pull. Review collected by and hosted on G2.com.

While the core functionality is excellent, my only minor suggestion relates to notification customisation. I would appreciate more controls over how we approve reviews, as we have to manually search for the two sections we have to review: 'You have an evaluation', and 'You have received quality feedback' Review collected by and hosted on G2.com.

I have been using EvaluAgent for 4 years as a platform to evaluate agent calls, live chats, and emails with customers. I appreciate the straightforward setup process, which allowed me to sign in with my company email and start receiving evaluations immediately. The streamlined feedback process with the QA team is incredibly beneficial, delivering evaluations quickly, and enabling me to acknowledge them and challenge any disagreements efficiently. I love filtering evaluations over time and the overview of statistics it provides, which helps me track performance trends effectively. Additionally, I find it simple to navigate, which greatly enhances my user experience and would be a key reason for purchasing it again. Review collected by and hosted on G2.com.

I dislike having to mark my calls as acknowledged on two different sides of the evaluation. It feels like an unnecessary step, and consolidating this process into one place would make it much more efficient. Review collected by and hosted on G2.com.

Very transparent and clear when feedback has been received on an item. Very easy to be made aware when action is needed. GUI is clear and concise with easy customisation over items. Clear history of items allowing agents to find pain points in processes. Review collected by and hosted on G2.com.

Reviews can often not show correctly in the feedback section of the portal leading to hunting around for the feedback to find where there is one hiding somwhere that needs to be reviewed. Review collected by and hosted on G2.com.

I appreciate that there are so many options available when reviewing a call. As a handler, this makes it very clear for me to see what I am doing well and also highlights the areas where I need to improve. I also value being able to view the team averages, as this helps me understand where I am performing better and where I need to focus more to stay aligned with the rest of the department. it is also easy to use and was easily implemented as a new starter and integrate in our team and company. I use the platform monthly to see how i am performing. I dont feel like i have any issues whereby i have to contact the customer support services, as the platform is easy to use. Review collected by and hosted on G2.com.

I find it frustrating that locating my evaluations is rather difficult, since they are often archived after being reviewed. When I want to look up specific evaluations from certain dates, it becomes quite inconvenient to sift through all the archived items just to find the one I need. Review collected by and hosted on G2.com.

It always presents feedback in a clear and readable way, which makes it easier for me to understand and act on. It also provides space for ongoing improvement in my role as a customer support agent, and it has helped me track both my performance and the areas where I need to develop further. Review collected by and hosted on G2.com.

The filter options can feel a bit overwhelming at times, and occasionally they seem excessive. Review collected by and hosted on G2.com.

I am really pleased to have all my quality parameters conveniently available in one place with Evaluagent. It provides detailed information about each case I have handled, along with the quality scores I received. Accessing my scores is now much simpler compared to the old method of having one-to-one meetings every time, which has saved time for everyone involved. Review collected by and hosted on G2.com.

The interface could use some enhancements, as it currently gives the impression that the app is still under development. There is also potential to introduce additional features to make it more complete. Review collected by and hosted on G2.com.

The interface is excellent and user-friendly; it's easy to navigate without getting lost in the text, and the color scheme is visually appealing. Review collected by and hosted on G2.com.

There are times when Evaluagent fails to load properly, forcing us to wait—occasionally for hours—before we can access and review the evaluations we've received. Additionally, the platform lacks a straightforward method for looking up past evaluations, which makes the review process less efficient. Review collected by and hosted on G2.com.