--- title: evaluagent Reviews meta_title: 'evaluagent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 442 reviews by the users' company size, role or industry to find out how evaluagent works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 442 scale: '5' date_modified: '2026-07-12' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # evaluagent Reviews **Vendor:** EvaluAgent **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 442 ## About evaluagent evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. ## evaluagent Pros & Cons **What users like:** - Users appreciate the **ease of use** of evaluagent, enjoying clear checklists and user-friendly feedback options. (81 reviews) - Users find EvaluAgent **incredibly helpful and user-friendly** , appreciating its insightful features and easy data management. (39 reviews) - Users appreciate the **user-friendly interface** of evaluagent, which enhances their learning and motivates performance effectively. (34 reviews) - Users value the **intuitive interface** of EvaluAgent, making phone call reviews and customer service improvement effortless. (24 reviews) - Users appreciate the **easy navigation** of EvaluAgent, allowing effortless access to feedback and insights. (24 reviews) - Intuitive (23 reviews) - Scoring System (21 reviews) - Feedback Management (19 reviews) - Easy Access (16 reviews) - Users appreciate the **efficient evaluation process** of Evaluagent, valuing features like calls and score-based insights. (16 reviews) **What users dislike:** - Users feel the lack of **key features** in Evaluagent limits its effectiveness as a comprehensive QA solution. (15 reviews) - Users find the **layout issues** of EvaluAgent hinder navigation and overall user experience, especially on mobile devices. (14 reviews) - Users find EvaluAgent's interface **not intuitive** , making navigation challenging, especially for newcomers, due to its clunky design. (13 reviews) - Users find the **complexity of advanced features** in Evaluagent overwhelming, making it challenging for new users to navigate. (12 reviews) - Users experience **filtering issues** with Evaluagent, finding the current system confusing and limiting for basic reporting needs. (12 reviews) - Users find the **steep learning curve** challenging, especially with navigation and numerous options for new users. (9 reviews) - Limited Customization (9 reviews) - Users face **navigation issues** , finding the interface difficult and experiencing trouble logging in efficiently. (9 reviews) - Users criticize the **inadequate reporting** capabilities of Evaluagent, limiting insights into agent performance issues. (8 reviews) - Limited Options (8 reviews) ## evaluagent Reviews ### 1. Transformation of Call Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Liam H. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about evaluagent?** This has evolved the way we score calls in our business. Previously, all calls were scored on an excel sheet which was a very manual process. Now it is much more structured and gives us the ability to look at trends. I use this daily within my role now and it is easy to use. **What do you dislike about evaluagent?** It is tricky when we want to introduce a new scorecard as we have to wait for a new month so it doesn't affect reporting. **What problems is evaluagent solving and how is that benefiting you?** Quality issues across the business; we can now tailor out coaching and training to specific QA line items. ### 2. Evaluagent - A perfect tool for QA and agent analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about evaluagent?** EvaluAgent is a helpful tool; as a user, it allows me to carefully track my KPIs and performance relating to my job on a daily basis with ease. Evaluagent easily allows me to filter specific KPIs and scenarios, allowing me to dial in on those that need the most work, and as a user, it gives me a valuable insight into my performance. EvaluAgent also has great integration with our systems, allowing easy access to call reviews and listening without leaving one system. **What do you dislike about evaluagent?** Evaluagent sometimes shows too high of content, such as very advanced filters and views; whilst this is great for in-depth management, it sometimes is confusing for those just looking for simple stats or views **What problems is evaluagent solving and how is that benefiting you?** Business management and ensuring criteria for agents are being successful and continually met. This benefits myself as an agent as I can see my performance effectively. I cannot comment as a wider buisness. ### 3. Friendly UI **Rating:** 5.0/5.0 stars **Reviewed by:** Danexii G. | Police Service Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about evaluagent?** Works even better now much faster UI and its easy to navigate **What do you dislike about evaluagent?** Improve and have it dark mode, Ui needs dark mode **What problems is evaluagent solving and how is that benefiting you?** It helps me with feedback on how to get better in my contact center calls. i also love when my evals are 100 percent it gives me joy to see that number on the feedback ### 4. Focused Conversations and Insightful Metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about evaluagent?** I liked the greyed out parts of the conversation as it easily helps you stay focused on the person you're evaluating. Metrics are looking great too! **What do you dislike about evaluagent?** I don't really like that the notes and important details are collapsed and they were "hidden" after I wrote them. **What problems is evaluagent solving and how is that benefiting you?** By centralizing evaluations in one system with clear criteria and structured workflows, it makes feedback more consistent, easier to complete, and easier to track over time. ### 5. It's been 4 more since I'm using evaluagent and it's been fantastic experience with no issues so far. **Rating:** 4.5/5.0 stars **Reviewed by:** Mayur R. | PLAYER INTERACTION SPECIALIST , Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2024 **What do you like best about evaluagent?** I used to face some bugs previously but now they have improved so much that I have not faced any bugs. **What do you dislike about evaluagent?** They can make the UI more easy to navigate. **What problems is evaluagent solving and how is that benefiting you?** so as i'm working in customer support my cases gets evaluted with evaluagent and benefits me with quality feedback to improve my work. **Official Response from Olly Johnson:** > Thank you for your feedback! We’re delighted to hear that you find Evaluagent easy to navigate and beneficial for providing quality feedback to improve your work in customer support. We’re sorry to hear about the occasional login issues. Please reach out to us at support@evaluagent.com so we can investigate and resolve this for you. ### 6. Evaluagent Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2025 **What do you like best about evaluagent?** I manage a team and I like that I can build 121 templates into evaluagent so that they can be specific to my needs. I can also keep track of the teams performance on a regular basis and see trends **What do you dislike about evaluagent?** Sometimes there can be a lot of clicks and steps to be get to the next section. Or sometimes when you need to enter info to get to next step it doesnt always outline the section that you have missed **What problems is evaluagent solving and how is that benefiting you?** - Allowing me to track performance on a regular basis for my team - Allows me to be able to share with team members without the need for google docs. - Creates an easy flow to conversations and support. ### 7. Great service easy to understand and straightforward **Rating:** 5.0/5.0 stars **Reviewed by:** Jason L. | Medicare sales rep, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about evaluagent?** I like that is is very easy to read and understand. Give me the quick info I want on the homescreen and don't need to search very hard for it. Use it multiple time a week. Lots of features haven't explored them all yet but I know they are there. Had to contact customer service once and they were very friendly and **What do you dislike about evaluagent?** So far haven't found any downsides. I have enjoyed using it. Been using for over a year and no issues. **What problems is evaluagent solving and how is that benefiting you?** It puts all our call reviews in one place and averages. Makes it very easy to read. Very straightforward and understandable **Official Response from Nadine Edmondson:** > Hi Jason, thanks for taking the time to review the evaluagent platform. We're really pleased to hear that you're finding it easy-to-use and that it's getting you quickly to the information you need. Please come back and tell us more once you've had a chance to explore the additional features! And please don't hesitate to reach out to the team if you need any help. ### 8. Evaluagent - apt tool for Quality assessment **Rating:** 5.0/5.0 stars **Reviewed by:** Vaideki V. | Quality Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about evaluagent?** * We can customize the reports as per the protocol in place. * It is designed to be user-friendly. **What do you dislike about evaluagent?** It will be better if weekly comparison metrics are embedded to review the performance of the target audience. **What problems is evaluagent solving and how is that benefiting you?** It helps in assessing the agent's performance. **Official Response from Olly Johnson:** > Thank you very much for your feedback on EvaluAgent. It’s wonderful to hear that you appreciate the customisability of the reports and the user-friendly design of our software. We continuously strive to ensure our system meets the needs of our users effectively. We value your suggestion regarding the embedding of weekly comparison metrics to review the performance of the target audience. Your input is invaluable, and we are always looking for ways to enhance our features to better serve our users. We’re pleased that EvaluAgent is effectively assisting in assessing agent performance within your organisation. Understanding agent performance is crucial, and it’s great to know our tool is helping you achieve this. If you have any more suggestions or need further assistance, please don’t hesitate to reach out to us. We’re committed to supporting your needs and enhancing your experience with EvaluAgent. Thank you once again for your review and for choosing EvaluAgent. ### 9. Great tool for feedback and general evaluation. **Rating:** 4.0/5.0 stars **Reviewed by:** Roberto F. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about evaluagent?** It is really easy to use, very user friendly, the options to filter and add more details to a certain evaluations are pretty useful for the evaluator to implement specialized and focused feedback, this, and the easy access for the agents to review their feedback and see their progress helps a lot to motivate the knowledge growth. **What do you dislike about evaluagent?** Certain bugs that sometimes impact the platform performance, specially when the credentials are expired, and you need to reset them and they don't get recognized immediately by the platform (marks the new credentials as incorrect). Also the automatic interface change (new VS classic). **What problems is evaluagent solving and how is that benefiting you?** It's improving the time that leaders take to coach agents, helps the planning for the session, and also makes a database to see the growth from the collaborators (this helps a lot specially with visibility which it's vital for a fast-paced work environment). ### 10. Effortless from start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Becks C. | Customer Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about evaluagent?** Its super easy to create contacts to evaluate, from start tk finish **What do you dislike about evaluagent?** It can seem complicated sometimes with how much is available to look at **What problems is evaluagent solving and how is that benefiting you?** It helps tracks my own progression, and progression of my team and others ### 11. User-Friendly and Clear, But Metrics Viewing Can Be Tricky **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about evaluagent?** Very user friendly and accessible. Clear and easy to navigate. **What do you dislike about evaluagent?** Sometimes there is difficulty surrounding showing metrics when you're viewing as an agent as opposed to a marker **What problems is evaluagent solving and how is that benefiting you?** Marked by QA for rationales and reviews surrounding high level investigation cases. Very handy to have an easy to access record or all marked work to review and revise with. ### 12. Organized and User-Friendly with Clear Sections **Rating:** 5.0/5.0 stars **Reviewed by:** Kristian B. | Collections agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about evaluagent?** Easy to see my QAs and everything has its own section. **What do you dislike about evaluagent?** There are so many options within reports it can be hard to find what you need. **What problems is evaluagent solving and how is that benefiting you?** I am a collections advisor and Evaluagent allows QA to effectively give me feedback to improve service for customers. ### 13. Agent Performance Analysis and Improvement. **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel Mario A. | Senior Fraud Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about evaluagent?** In terms of implementation simplicity, we were pleasantly impressed by how fast we were able to have everything up and running. The simple onboarding procedure and its unambiguous directions. Numerous functions are available on the platform to meet our various wants. It includes everything, from call recording to performance statistics, so we can adjust our strategy as needed. Finally, a significant benefit was how simple it was to integrate with our current systems. **What do you dislike about evaluagent?** It really is a great platform, what I don't like is the display of the notifications. **What problems is evaluagent solving and how is that benefiting you?** Evaluagent solves a number of the main issues we ran with when assessing our agents. First of all, it streamlines the formerly laborious and sometimes erratic process of agent performance monitoring. We may now easily measure performance indicators thanks to a clear UI and simple implementation. Evaluagent's integration with our current systems has also improved processes and reduced interruptions. Because of this integration, we can spend more time concentrating on performance enhancement and less time administering disparate technologies. **Official Response from Olly Johnson:** > Thank you so much for your fantastic review! We’re thrilled to hear that evaluagent has made a significant positive impact on your operations and that the implementation process was smooth and straightforward. It’s wonderful to know that our customer service team has been helpful and responsive in supporting your needs. We’re also glad to hear that you’re benefiting from the platform’s many features, from call recording to performance stats, and that the integration with your existing systems was seamless. We appreciate your feedback regarding the display of notifications. If you'd like to share more about your experience with this, feel free to reach out to us at cx@evaluagent.com. We’re always looking to improve and would love to assist in making the platform even better for you. Thanks again for your thoughtful feedback! ### 14. Dual lane QA tool **Rating:** 3.5/5.0 stars **Reviewed by:** Derrick G. | QA, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about evaluagent?** Agents can self-review, leave comments, or appeal scores, making QA feel like a two-way street instead of having it a tool for just audits and making it plain and simple **What do you dislike about evaluagent?** Not syncronised with Google to sync callibration with organisations that rely more on Google applications. **What problems is evaluagent solving and how is that benefiting you?** Visibility to agents and the team on reporting Connected coaching Identifying trends Boosting agents moral through ability of agents appealing reviews ### 15. Great Multi-Field Evaluation, But Filtering Recent Data Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Bronte M. | Customer Operations Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about evaluagent?** It is a positive aspect that the software allows you to evaluate using multiple fields. **What do you dislike about evaluagent?** It can be challenging to filter for the most recent evaluations and to identify trends in markdowns. **What problems is evaluagent solving and how is that benefiting you?** Marking my calls, allowing personal growth and development ### 16. Helpful platform but needs tweaks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about evaluagent?** It's fairly intuitive to use and you can view multiple agents at any one time. It's fairly quick to respond, as a platform. **What do you dislike about evaluagent?** You're not able to see all fields at one time so you have to scroll across, which can make it difficult to know if you're looking at the correct line. You also don't seem to be able to filter the columns by the subject call line and can't see how to do it. (I've tried all the filters). You can hear but can't download the calls directly from the platform. **What problems is evaluagent solving and how is that benefiting you?** I use Evaluagent for call listening and to identify both positive and negative calls and sentiments. These help us identify areas for improvement in our services. ### 17. It is a good platform to provide feedback and keep track of your achievements. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about evaluagent?** What I like to have within reach is that you can graphically see the progress you have made over time, this makes the improvement more visual and you can recognize what you have changed from the beginning regarding your continuous improvement score. **What do you dislike about evaluagent?** The most useful thing for me has been to separate the quality feedback from the general feedback, so you can see if it's an improvement in the process or in customer handling. **What problems is evaluagent solving and how is that benefiting you?** It helps us to resolve and track areas of opportunity in coworkers. ### 18. Great tool but there's always room for improvement. **Rating:** 5.0/5.0 stars **Reviewed by:** Abdel V. | Transaction Monitoring Anti Money Laundering Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about evaluagent?** Ease of use is the best thing out here, I remember the first time I used the tool even without knowing where to go I was able to locate my feedbacks. **What do you dislike about evaluagent?** I don't know if my organization settled the site like that, although is easy to use as stated before, I would like to have a button or a place like a profile where I can see all of my evaluations right away, as of right now I must go to my team's list and search for my name to see all of my feedback so it would be nice to have everything for me in one place. **What problems is evaluagent solving and how is that benefiting you?** As of right now I'm and agent receiving QA feedbacks here. ### 19. Good system **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha C. | Customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about evaluagent?** Nice layout and easy to find stuff. Good colour scheme too. **What do you dislike about evaluagent?** Sometimes notifications don't follow the correct link/place I thought it would. **What problems is evaluagent solving and how is that benefiting you?** Its making it easy for me to improve in my job and my work ### 20. Great Value, But Clunky Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Sian T. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about evaluagent?** Lots of good values and aspects. Ease of use. **What do you dislike about evaluagent?** Clunky but once used to it, it is then fine. **What problems is evaluagent solving and how is that benefiting you?** It is helping with feedback to agents, to help improve their knowledge/work and also provide good feedback. ### 21. Evaluagent user for a long time **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro A. | Fraud agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about evaluagent?** It lets you know how you are doing at work, and to be able to see the areas of opportunity where we can improve **What do you dislike about evaluagent?** The interface is not as friendly as other apps/websites, and could be more grafic about the results **What problems is evaluagent solving and how is that benefiting you?** The Quality assurance where I make my work and I am evaluated with some subjects that I have to followed. It helps me to realize where I can improve to be a better analyst. ### 22. A tool with great insights and a friendly team to help you **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about evaluagent?** The most helpful about evaluagent is the insights it gives us in our support conversations, setting up different scorecards targeting different type of contacts and the ability to track all feedback and action items in one place. Besides all that, the integration was super easy. **What do you dislike about evaluagent?** There are some limitations on the tool when it comes to reporting and it's a shame the insights of contact reasons are only visible in the highest plan. **What problems is evaluagent solving and how is that benefiting you?** It solves our issue of not having visibility on the quality of our contact handling without having to hire a full team of QA analysts. ### 23. Userfriendly and Powerful QA Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about evaluagent?** I recently logged in to Evaluagent and was immediately impressed as a first time user with the simplicity and ease of understanding combined with scorecards which help me analyse my quality data very easily. **What do you dislike about evaluagent?** One area of feedback would be more customisation with the layout which the user can amend as per their department or preference. **What problems is evaluagent solving and how is that benefiting you?** As a user who looks at the quality scores , the ease with how I can check my data quickly and efficiently saves me time during my work hours and provides me information to improve and points to specifically concentrate for the future. ### 24. Evaluagent has helped keep track of which categories I lack in, and where I am exceling in as well. **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian E. | Investigations analalyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about evaluagent?** The most helpful part of Evaluagent is that it separates all the categories in every evaluation and lets you get a more in depth dive into your numbers and how well you are doing in comparison to other peers. Additionally, it has a very user friendly interface and is easy to learn how to navigate though the platform. **What do you dislike about evaluagent?** The least helpful thing about Evaluagent would have to be the amount of duplicate notifications I occasionally receive. Also, there could be a better layout within the actual evaluation to have a more open view of the evaluation. **What problems is evaluagent solving and how is that benefiting you?** Evaluagent helps me ensure I am adhering to company updates on certain procedures that sporadically receive updates ### 25. evaluagent is a very user friendly tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Piya S. | Specialist player experience, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about evaluagent?** evaluagent is very easy to use and understandable in terms of effectiveness. Navigation is very easy. It provides reliable outcome of evaluations and can be adapted to differnt evaluation scenarios. The feedbacks shared on this tool are very clear, actionable and helpful for improvemnt. It also works well with the existing systems. **What do you dislike about evaluagent?** There are no negative pointers. There's nothing not likable about this tool. **What problems is evaluagent solving and how is that benefiting you?** It helps us understand our quality audits and feedback. Also, it helps in correcting and improving the quality related areas. ### 26. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Fair-Flower R. | customer support, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2025 **What do you like best about evaluagent?** How easily I can find what I am looking for **What do you dislike about evaluagent?** It would be nice if its mobile compatible. When you open it up on a mobile, everything does not fit on screen and its hard to navigate **What problems is evaluagent solving and how is that benefiting you?** Quality of calls has improved ### 27. Straightforward and easily digestible way to review my performance. **Rating:** 5.0/5.0 stars **Reviewed by:** Eldad D. | Gaming Support Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about evaluagent?** I like the layout and presentation of the data, specifically the graphs. **What do you dislike about evaluagent?** I dislike the archiving system for evaluations, as it is rather tedious and difficult to locate previous evaluations. **What problems is evaluagent solving and how is that benefiting you?** It is making it easier for team leads and agents to communicate and identify problem points, as well as helping agents self review. ### 28. complaint officer **Rating:** 4.0/5.0 stars **Reviewed by:** Chloe D. | complaint officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about evaluagent?** its easy to get my QA results from the business **What do you dislike about evaluagent?** nothing, i think it's really useful for business' **What problems is evaluagent solving and how is that benefiting you?** helping my work get evaluated ### 29. Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Erick M. | Fraud agent, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about evaluagent?** That it's easy to use and really friendly. **What do you dislike about evaluagent?** That I have to log in every time that I log off **What problems is evaluagent solving and how is that benefiting you?** I am able to know how Im doing in QA ### 30. Clear QA Checklists, But Search Filters Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about evaluagent?** I like the clear checklist options when reviewing QA, making it obvious what has gone well and what needs improvement. **What do you dislike about evaluagent?** I struggle to navigate the filters in search and find this to be a bit clunky/unclear. **What problems is evaluagent solving and how is that benefiting you?** Providing feedback on work completed to ensure it has been done as expected according to company policy ### 31. Evaluagent helps me improve my teams QA **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about evaluagent?** its easy to navigate around, and i like the layout. When writing an evalauation for one of my agents, I find this easy to summarise what went well on a call or any constructive feedback that i have. I like how you can also highlight the key points of the agent's call, without going into depth, by using the tick boxes. I also like the number of different features it has. **What do you dislike about evaluagent?** None, I like how Evalaugent helps me with my day-to-day role and helps me give feedback to my agents. **What problems is evaluagent solving and how is that benefiting you?** Helps identify how agnets can improve. ### 32. Effortless Operation and Excellent Support with Easy Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about evaluagent?** It is very easy to operate, provides good support and ease of integration **What do you dislike about evaluagent?** Whilst I do use evaluagent, I haven't used it long enough/often enough to pinpoint any dislikes at this point in time. **What problems is evaluagent solving and how is that benefiting you?** It is very straight-forward and as i previously said easy to use, saving a lot of time which is just amazing. ### 33. Minimalistic Design That Shines **Rating:** 5.0/5.0 stars **Reviewed by:** ahmed G. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about evaluagent?** The minimalistic design, and number of features available. **What do you dislike about evaluagent?** it can be hard to navigate at first but once you get used to it, it is very easy to intergrate. **What problems is evaluagent solving and how is that benefiting you?** Data analysis ### 34. Innovative and Efficient use for evaluating **Rating:** 5.0/5.0 stars **Reviewed by:** Jamar T. | Customer Care Support Expert, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about evaluagent?** You can easily select criteria that matches what you need to complete your evaluation. You can integrate easily and its user friendly. Allows you to do more evaluations with ease and you can frequently do more work. And once you receive an evaluations, user will be able to toggle and locate the said evaluation. **What do you dislike about evaluagent?** As far as I am using evaluagent, there is nothing that I dislike nor disadvantage in using it. Its completely good for me. **What problems is evaluagent solving and how is that benefiting you?** evaluagent is streamlining my evaluation process, making it more efficient and insightful. it helps me quickly assess customer interactions, identify key areas that need improvement, and ensure that feedback is both structured and actionable. this not only saves me time but also enhances the overall effectiveness of coaching and quality assurance efforts, ultimately leading to better customer experiences ### 35. Straightforward and Helpful, Perfect for Easy Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about evaluagent?** It is straight foward and helpful an easy to manage for both managers and colleague **What do you dislike about evaluagent?** I wish it had easier ways to customize certain features **What problems is evaluagent solving and how is that benefiting you?** Helping me track learning developpment needed in my job ### 36. Keeps QA Tasks Organized, But Navigation Could Be Clearer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about evaluagent?** This tool helps me stay organized with my QA tasks and supports my efforts to improve. **What do you dislike about evaluagent?** It isn't always obvious where you need to provide acknowledgment. **What problems is evaluagent solving and how is that benefiting you?** This tool has been instrumental in helping me address any issues that come up with QA, always ensuring that the customers' needs are prioritized. ### 37. EvaluAgentCX: AI-Powered QA That Enhances Performance and Customer Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Caleb G. | KYC Associate, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about evaluagent?** EvaluAgentCX transforms quality assurance through AI-driven conversation intelligence and automated QA. By delivering accurate, objective insights from every customer interaction, the platform enables you to eliminate distractions, focus on what matters most, and make data-informed decisions that enhance performance and customer experience. **What do you dislike about evaluagent?** has a steep learning curve for new users. **What problems is evaluagent solving and how is that benefiting you?** breaks down the aspect of Quality Assurance ### 38. Exceptionally Easy to Use and Intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about evaluagent?** Its ease of use, everything is signposted and is not confusing. **What do you dislike about evaluagent?** More tips on scorecard building. Sometimes it can be confusing. **What problems is evaluagent solving and how is that benefiting you?** Its allowing me to tailor feedback to 3 different categories and letting the agents see their feedback in a easy to read formatted view. ### 39. g2 review **Rating:** 0.0/5.0 stars **Reviewed by:** cain c. | fraud agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about evaluagent?** that I can receive feedback and learn more about how to do my job. **What do you dislike about evaluagent?** is difficult when you're a new user, there are too many options to see. **What problems is evaluagent solving and how is that benefiting you?** that i can check how i am doing in my work daily basis and improve on my job tasks. **Official Response from Olly Johnson:** > Thank you for your feedback. We’re glad our feedback feature helps you in your role! We’re sorry to hear you find the platform overwhelming as a new user. We’d love to understand your challenges better. Please reach out to us at cx@evaluagent.com so we can assist you. ### 40. Easy Access, Great UI, and Versatile—Absolutely Love It! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about evaluagent?** really eay to access, great UI, has many purposes **What do you dislike about evaluagent?** nothing i love it its great and i really want to keep using it thanku **What problems is evaluagent solving and how is that benefiting you?** QA calls and making sure that im doing things correcly and i can be recorded correctly and given correct feedback ### 41. Evaluagent review as a data analyst **Rating:** 4.5/5.0 stars **Reviewed by:** Jesus O. | Fraud Prevention Uphold, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about evaluagent?** I personally enjoy using the different features that allow us to view our quality assurance in different graphs and the user friendly lay out the website provides. Additionally the security level asserts the confidence in the information being used as well.. **What do you dislike about evaluagent?** A few details I would consider to add 2 different features, which can be personalization within the app as well as the option to add attachments. **What problems is evaluagent solving and how is that benefiting you?** Evaluagent reduced the time spent understanding and viewing previous performance progression. ### 42. Accessible and Effective for Quality Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about evaluagent?** I like how it is a useful way to keep track of my quality in an accessible way. **What do you dislike about evaluagent?** Nothing. I think it is fit for purpose and easy to use. **What problems is evaluagent solving and how is that benefiting you?** It is solving how I receive quality feedback in a timely manner. ### 43. Evaluagent and team performance reviews **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about evaluagent?** I like that you can provide feedback to your team members about whatever you are evaluating, and it also allows your team members to leave their feedback on the evaluation you have provided. It is also user-friendly and gives an overall summary of evaluations. **What do you dislike about evaluagent?** So far, I have not found anything I dislike about the software. **What problems is evaluagent solving and how is that benefiting you?** It makes it easier to receive feedback from my team leaders. The analytics also provides me with some analytics on my monthly performance. ### 44. Quick and Easy Feedback Makes a Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about evaluagent?** i get feedback quickly and easily. It is a good tool that fosters growth **What do you dislike about evaluagent?** Sometimes i find it a bit hard to navigate, but once you learn, it is easy **What problems is evaluagent solving and how is that benefiting you?** Helps to grow the agents and helps to build the business.. ### 45. Customer Success Specialist **Rating:** 3.5/5.0 stars **Reviewed by:** Tegan C. | Customer Success Specilist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about evaluagent?** How easy it is to filter per agent - this help with my team **What do you dislike about evaluagent?** How slow it can be sometimes - can slow efficiency **What problems is evaluagent solving and how is that benefiting you?** Ensuring we are remaining compliant with process and have good customer service skills whist taking calls ### 46. It is user friendly and one of the better software i've used for QA sampling. **Rating:** 4.0/5.0 stars **Reviewed by:** Jack L. | Contact Centre Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about evaluagent?** I appreciate the visuals: Graphs and Charts which make it easier to understand the data and comparisons between different groups. Additionally, the chronological timeline of QA cases makes it easy to see developments and improvements for individuals. **What do you dislike about evaluagent?** Exporting reports is a bit clunky, I wish it was more accessible to view a report and export it, as opposed to going through the exporter and selecting a report again. **What problems is evaluagent solving and how is that benefiting you?** EvaluAgent is helping us to resolve business critical issues around data authentication and compliance issues. Additionally, it has benefited me in identifying inefficiency pain points. ### 47. Efficient feedback tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2025 **What do you like best about evaluagent?** It helps me to track my performance at work, particularly knowing my strenghts and weaknesses. **What do you dislike about evaluagent?** I wish the feedback challenge system was better designed. **What problems is evaluagent solving and how is that benefiting you?** Tracking my work's strengths and weaknesses. ### 48. Easy Layout, But Too Many Separate Parts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about evaluagent?** easy layout so can easily view where you need to go. **What do you dislike about evaluagent?** Sometimes it can be overwhelming as there are alot of different parts not needed. **What problems is evaluagent solving and how is that benefiting you?** Feedback as i can get feedback on there ### 49. Perfect to flag issues and help to improve agent handling. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Gaming Support Agent, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about evaluagent?** I really think that the most interesting and amazing thing about EvaluAgent is that you can demonstrate point by point what has been done well and what has been done poorly in a review. Ease of use is something that should be mentioned as you just have to click to see the feedback of each thing. It has been very easy to learn how to use it since it was implemented, it is very versatile and user friendly. Regarding the frequency of use that is obtained from this app, I can say that it depends a lot on what you want to use it for since it can be used for all types of cases in all types of customer support areas. Once it was integrated, it was very easy to improve the quality and highlight the good and the bad in order to improve. Regarding the customer support area, it can be very good to highlight the points and checkpoints collected. Overall, I think it's an app worth integrating into your customer support area if you want to improve or provide feedback. **What do you dislike about evaluagent?** The notification area usually shows items once, when you click on them they disappear as if they had been archived, this is not bad since there is a way to find it again but there are times when this item has not been finalized. **What problems is evaluagent solving and how is that benefiting you?** Providing concise feedback at a specific point about processes and other things is excellent. It is an app that greatly helps the development of any agent, including myself. **Official Response from Olly Johnson:** > Here’s a response that addresses the feedback thoroughly: Thank you for sharing your detailed review! 🌟 We’re thrilled to hear that you find evaluagent so effective for flagging issues and providing actionable feedback. Helping teams improve agent performance by clearly highlighting strengths and areas for development is a key focus for us, so it’s fantastic to know this aligns with your experience. It’s also great to hear that evaluagent’s ease of use, versatility, and ability to support various customer service areas have made a positive impact for you. Your perspective on how easily it integrates into workflows and improves quality is especially encouraging—it’s exactly the kind of difference we aim to make! We appreciate your feedback on the notification system and understand how this could be improved. If you have specific ideas on enhancements, we’d love for you to share them via our product portal in the platform. Your suggestions play a big role in helping us prioritise improvements. Finally, it’s wonderful to know evaluagent is helping you and your team develop and provide more concise, impactful feedback. Supporting growth and excellence is what we’re all about! Thank you again for your insightful comments—they’re invaluable as we continue to enhance the platform for our users. 😊 ### 50. Great for QA Feedback, But Access Limitations Frustrate **Rating:** 2.5/5.0 stars **Reviewed by:** Ryan L. | Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about evaluagent?** Easy use to QA our agents - deliveries good feedback each time. **What do you dislike about evaluagent?** Limitations of access when needing to amend a review. **What problems is evaluagent solving and how is that benefiting you?** QA for our collection agents giving live feedback when needed ## evaluagent Discussions - [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) - 2 comments - [View evaluagent pricing details and edition comparison](https://www.g2.com/products/evaluagent/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+02%3A00%3A41+-0500&secure%5Bsession_id%5D=0293cc3c-3f18-4c1b-aeef-b2379efa4d05&secure%5Btoken%5D=fd855c957449dff78957b9aded45616963d4f07eb8ffa8f95cafbe1968f29566&format=llm_user) ## evaluagent Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Freshcaller](https://www.g2.com/products/freshcaller/reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Peopleware](https://www.g2.com/products/injixo-peopleware/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## evaluagent Features **Call Analytics** - Machine Learning - Call Analysis **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top evaluagent Alternatives - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.7/5.0 (311 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (307 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews)