--- title: evaluagent Reviews meta_title: 'evaluagent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 442 reviews by the users' company size, role or industry to find out how evaluagent works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 442 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # evaluagent Reviews **Vendor:** EvaluAgent **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 442 ## About evaluagent evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. ## evaluagent Pros & Cons **What users like:** - Users appreciate the **ease of use** of EvaluAgent, enjoying clear checklists and user-friendly data presentations. (81 reviews) - Users find evaluagent **exceptionally helpful** , enhancing learning with user-friendly features and centralized data management. (39 reviews) - Users praise the **user-friendly interface** of evaluagent, enhancing their work experience and learning efficiency. (34 reviews) - Users value the **intuitive interface** of EvaluAgent, which simplifies phone call reviews and enhances customer service skills. (24 reviews) - Users find the **navigation simple and intuitive** , making it effortless to navigate through the platform's features. (24 reviews) - Intuitive (23 reviews) - Scoring System (21 reviews) - Feedback Management (19 reviews) - Easy Access (16 reviews) - Users appreciate the **efficient evaluation process** of Evaluagent, valuing features like calls and score-based insights. (16 reviews) **What users dislike:** - Users find the **lack of messaging tools and customization options** limits Evaluagent's potential as a complete QA solution. (15 reviews) - Users find the **layout issues** of EvaluAgent hinder usability, especially for those less familiar with the system. (14 reviews) - Users find the **interface not intuitive** , leading to frustration, especially for newcomers and those less familiar with the system. (13 reviews) - Users find the **complexity of advanced features** overwhelming, making it challenging to navigate for new users. (12 reviews) - Users report **filtering issues** , finding the design inadequate for simpler views and complicating their experience. (12 reviews) - Users find the **steep learning curve** challenging, especially with navigation and numerous options for new users. (9 reviews) - Limited Customization (9 reviews) - Users face **navigation issues** , finding the interface difficult and experiencing trouble logging in efficiently. (9 reviews) - Users criticize the **inadequate reporting** capabilities of Evaluagent, limiting insights into agent performance issues. (8 reviews) - Limited Options (8 reviews) ## evaluagent Reviews ### 1. Good feedback site **Rating:** 5.0/5.0 stars **Reviewed by:** Baljinder S. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about evaluagent?** that it shows all points , what you can work on, what you do well, how and where to improve **What do you dislike about evaluagent?** nothing, well structed imformative, and helpful , shows clearly how to achieve your scores **What problems is evaluagent solving and how is that benefiting you?** my call scores, what ive done well, and feedback on how to improve ### 2. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Nory E. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about evaluagent?** It is helping me to improve my knowledge in the process wit hthe help of Quality Analyst feedbacks. And love see the badges **What do you dislike about evaluagent?** Nothing, every step or part of EvaluAgent is helpful. **What problems is evaluagent solving and how is that benefiting you?** It gives me guidance on how my performance well in every task assigned to me. **Official Response from Olly Johnson:** > Thank you so much for your lovely review! We're thrilled to hear that evaluagent is helping you improve your knowledge through Quality Analyst feedback and that you’re enjoying the badges feature. It's fantastic to know that you find every part of the platform helpful and that it’s guiding you in your performance. If you ever have any suggestions or further feedback, we’d love to hear from you! Thanks again for your kind words! ### 3. I love using Evaluagent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about evaluagent?** It allows input and quality feedback! It allows you to see where you stand with your metrics. **What do you dislike about evaluagent?** I haven't encountered anything that I do not like about evaluagent. **What problems is evaluagent solving and how is that benefiting you?** It allows me to see the areas that I can improve on to better assist our members. **Official Response from Olly Johnson:** > Thank you for your fantastic review! 🌟 We’re thrilled to hear how much you enjoy using evaluagent and that it provides valuable input and quality feedback to help you track your metrics. Supporting clarity and improvement is exactly what we aim for, so it’s wonderful to know the platform is benefiting you. It’s great to hear that you haven’t encountered any dislikes—that’s the kind of feedback we love to receive! We’re delighted that evaluagent is helping you identify areas for improvement to better assist your members. Thank you for sharing your thoughts, and we’re here to support your continued success! 😊 ### 4. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about evaluagent?** I like that it allows us to see what we have one well at and what we havnt to improve our work performance **What do you dislike about evaluagent?** Some of the features are limited but it also depends on the person reviewing to leave detailed notes **What problems is evaluagent solving and how is that benefiting you?** helping me improve my targets and bonus ### 5. Great platform would recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Chloe W. | Travel advisor, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about evaluagent?** Loved being able to get an in depth view of stat scoring and leave/get nice comments about my work **What do you dislike about evaluagent?** I think it could be a little bit more user friendly in terms of layouts/how to use **What problems is evaluagent solving and how is that benefiting you?** Managable way of getting feedback and quaility scores all in one place ### 6. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Karl Benedict V. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about evaluagent?** What i like about evaluagent is that there's a lot to learn and explore for my own growth. **What do you dislike about evaluagent?** What I dislike about evaluagent is that there's a lot of feature to explore and a bit latency. **What problems is evaluagent solving and how is that benefiting you?** Evaluagent helps me to identify my recent trends. **Official Response from Olly Johnson:** > Thank you for your review! 🌟 We’re thrilled to hear that you enjoy the opportunities for learning and growth with evaluagent—it’s fantastic to know our platform is supporting your development. We appreciate your feedback on the range of features and understand that any latency can be frustrating. Please do reach out to our support team at support@evaluagent.com, and we’ll be happy to investigate this further for you. It’s great to hear that evaluagent is helping you identify trends effectively. Supporting you to make data-driven decisions is one of our core goals, and we're glad to see it's making a difference! If there’s anything else we can do to enhance your experience, don’t hesitate to let us know. Thank you for being part of our journey! ### 7. Helps a Great Deal **Rating:** 5.0/5.0 stars **Reviewed by:** Robin W. | Licensed Health Insurance Agent, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2024 **What do you like best about evaluagent?** I like that it breaks everything down so I can understand my strengths and weaknesses **What do you dislike about evaluagent?** sometimes it's hard to have my calls pulled up **What problems is evaluagent solving and how is that benefiting you?** it solves the problem with knowing what I'm forgetting in my scripting. it benefits with remebering the details that I missed ### 8. Best way to improve my performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about evaluagent?** The qualification system where I can know what I did good and what I did wrong **What do you dislike about evaluagent?** I would like more details and the ability of provide feedback from me to the evaluator **What problems is evaluagent solving and how is that benefiting you?** Helping to improve my quality **Official Response from Olly Johnson:** > Thank you for sharing your feedback! 😊 It’s great to hear that you find the qualification system helpful for understanding both your strengths and areas for improvement—this is exactly what we aim to provide. Regarding your suggestion about providing feedback to your evaluator, we’re happy to let you know that we do have options for this. Please feel free to reach out to us at cx@evaluagent.com, and we’d be delighted to discuss how we can set this up for you. ### 9. Amazing scoring system **Rating:** 5.0/5.0 stars **Reviewed by:** Thanh D. | Fraud Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about evaluagent?** You can easily review your QA and what has been done and your review from the QA agent. **What do you dislike about evaluagent?** It's a very good program, where there's nothing to dislike. **What problems is evaluagent solving and how is that benefiting you?** My QA reviews my mistakes and I can easily track what I have missed and what I have not. It proves my working skills. ### 10. Evaluagent has been to the point with my Quality measures while providing services to the clientele. **Rating:** 5.0/5.0 stars **Reviewed by:** Ishatwa S. | Senior Representative/Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2024 **What do you like best about evaluagent?** The insights are very Crisp and informative **What do you dislike about evaluagent?** Evaluagent Data needs to be filtered every month rather than automatically resetting for a fresh month. **What problems is evaluagent solving and how is that benefiting you?** Evaluagent is diagnosing the places where our quality gets marked down and comes up with the solution or information where we can improve our scores. It is very knowledgeable. **Official Response from Olly Johnson:** > Thank you for your review of Evaluagent. We’re delighted to hear that you find our insights to be crisp and informative, and that they have been instrumental in enhancing your quality measures! We appreciate your feedback regarding the need to filter data manually each month. If you would like to discuss this further or have any suggestions for improvement, please reach out to us at cx@evaluagent.com. We value your feedback. It’s great to know that Evaluagent is helping you identify areas for improvement and providing solutions to boost your quality scores. Our goal is to support you in achieving excellence, and we’re glad to be part of your journey. ### 11. Good, it is easy to see everything **Rating:** 4.0/5.0 stars **Reviewed by:** Jeen R. | Responsible gambling analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about evaluagent?** Easy to view everything, and easy to navigate **What do you dislike about evaluagent?** the option to select last 7 days is hard since you cant get out of the screen **What problems is evaluagent solving and how is that benefiting you?** it shows me what im doing right and wrong in my work and where i can approve in ### 12. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** John Mathew C. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about evaluagent?** It has charts and visualization of the data you require. **What do you dislike about evaluagent?** No being able to acknowledge all feedback at the same time. **What problems is evaluagent solving and how is that benefiting you?** Quality and it helps us to know what our score is for Quality and make the necessary adjustments. **Official Response from Olly Johnson:** > Thank you for your review! 🌟 We’re delighted to hear that you appreciate the charts and data visualisations in evaluagent. Providing clear and actionable insights is a core goal for us, so it’s wonderful to know these features are valuable to you. We understand your feedback about not being able to acknowledge all feedback at once. Please feel free to reach out to us at cx@evaluagent.com so we can discuss this further and explore how we can improve this aspect of the platform for you. It’s great to hear that evaluagent is helping your team track quality scores and make the necessary adjustments. Supporting continuous improvement is exactly what we strive for. Thank you for sharing your thoughts—we’re always here to listen and improve your experience! 😊 ### 13. Helpful QA program for Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about evaluagent?** Evaluagent gives our team one place to give and review ticket feedback. It is customizable to our team and product and really helps us keep our support bar high. **What do you dislike about evaluagent?** I sometimes find the interface a little unclear and not as intuitive as I would like. For example, there is not an option to remove the remote or face-to-face feedback option when an agent reviews their feedback. **What problems is evaluagent solving and how is that benefiting you?** Evaluagent allows our team to automatically pull tickets to QA with set filters, which saves us time. It also gives our team a spot to track and document feedback on tickets. **Official Response from Olly Johnson:** > Thank you for your insightful review! We're thrilled to hear that evaluagent provides your team with a centralised platform for ticket feedback and helps maintain a high support standard. Your appreciation of its customisation features and efficiency in automating QA processes is much valued. We also appreciate your constructive feedback regarding the interface. We continually strive to improve our user experience, and your comments about the feedback options will be considered in our future updates. Thank you for your support and for choosing evaluagent. If you have any more suggestions or need assistance, please feel free to reach out. ### 14. Evaluagent review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about evaluagent?** It allows me to view the evaluation right away and gives feedback **What do you dislike about evaluagent?** I wish the calls were linked to the reveiw for easy listen options. **What problems is evaluagent solving and how is that benefiting you?** It is solving issues of error that may be quickly resolved. **Official Response from Olly Johnson:** > Thank you for your review! 🌟 We’re glad to hear that evaluagent allows you to view evaluations promptly and provides valuable feedback to support your development. Timely feedback is key to resolving issues effectively, and it’s great to know the platform is helping in this area. We appreciate your suggestion about linking calls to reviews for easier listening. This is a fantastic idea, and we encourage you to reach out to us at cx@evaluagent.com to discuss how we can better support your needs. Your input is invaluable in helping us improve the platform. It’s great to see that evaluagent is helping you address errors quickly and efficiently. Thank you for sharing your feedback—we’re always here to listen and enhance your experience! 😊 ### 15. Evaluagent Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2024 **What do you like best about evaluagent?** Clear, concise - easy to view/navigate which is great! **What do you dislike about evaluagent?** Currently there is nothing that i dislike about evaluagent **What problems is evaluagent solving and how is that benefiting you?** Evaluagent is helping me to improve my customer service as small insights and areas to improve on are commicated to me clearly. ### 16. Gets the job done **Rating:** 5.0/5.0 stars **Reviewed by:** George A. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about evaluagent?** I can easily check my evaluations and have the option to contest decisions if i feel i've been unfairly scored. **What do you dislike about evaluagent?** I don't think i'd have a complain about evaluagent so far. **What problems is evaluagent solving and how is that benefiting you?** I feel no diference to be honest. ### 17. Practical and very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about evaluagent?** Evaluagent provides an easy way to know the requirements to reach our goals. **What do you dislike about evaluagent?** Sometimes, we do not get all the information provided by the QA analyst. **What problems is evaluagent solving and how is that benefiting you?** The way me and my colleagues reach the requirements applied by the client. **Official Response from Olly Johnson:** > Thank you for your review! We're pleased to hear that evaluagent is helping you and your colleagues easily understand the requirements to reach your goals. We’re sorry to hear that you’ve sometimes not received all the information from the QA analyst. We’d like to investigate this further to ensure you’re getting all the details you need. Please reach out to us at support@evaluagent.com, and we’ll be happy to assist you. Thanks again for sharing your feedback! ### 18. The prefilled scorecards are great but the length of the calls are not always accurate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about evaluagent?** Ease of use and implementation. The number of features **What do you dislike about evaluagent?** The length of some the calls are to short so they are not able to be used at my company **What problems is evaluagent solving and how is that benefiting you?** It prefillls the scorecards which makes it easier to complete **Official Response from Olly Johnson:** > Thank you for your review! We're pleased to hear that you find evaluagent easy to use and implement, and that you're enjoying the number of features, especially the prefilled scorecards that help streamline your work. We appreciate your feedback regarding the call lengths. We’d love to investigate this further to ensure the platform meets your company’s needs. Please feel free to reach out to us at support@evaluagent.com so we can assist you in resolving this issue. Thanks again for your valuable input! ### 19. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Jochebed M. | Customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about evaluagent?** It helps me to identify the opportunity and challenges to my skills. **What do you dislike about evaluagent?** None so far, since it helps this to an individual. **What problems is evaluagent solving and how is that benefiting you?** It help to identify my opportunity and improved the skills. **Official Response from Olly Johnson:** > Thank you for your kind feedback! 😊 It’s wonderful to hear that evaluagent is helping you identify opportunities and challenges to grow your skills. Supporting personal and professional development is at the heart of what we do. We’re also glad to know you’ve had a positive experience with no drawbacks so far. If you ever have suggestions or ideas to enhance your experience, we’d love to hear them. ### 20. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jennery S. | BPO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about evaluagent?** Very good in evaluating and will allow me to know what to improve. **What do you dislike about evaluagent?** I have nothing to say, evaluagent is great. **What problems is evaluagent solving and how is that benefiting you?** The evaluagent solving all the invalid speech **Official Response from Olly Johnson:** > Thank you so much for your kind words! 😊 It’s great to hear that evaluagent is helping you identify areas for improvement and supporting your development. Knowing it’s making a positive impact means a lot to us! We’re also thrilled that you’ve had such a great experience with evaluagent—it’s wonderful to hear there’s nothing you’d change. If you ever have ideas or feedback to share, we’d love to hear them. ### 21. Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about evaluagent?** Ease of Implementation any once can use it easily without anu complication. **What do you dislike about evaluagent?** Not disliking yet beacuse it is really good app. **What problems is evaluagent solving and how is that benefiting you?** it is giving the average of your quality score without any hassle. ### 22. Incredible Platform for progress **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca V. | Senior IATA Ticketing Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about evaluagent?** Its a great platform to know our performance to the area which needs attention to improve our skills and performance **What do you dislike about evaluagent?** Nothing as of now, Its a good progress and nothing was diadvantage while using. **What problems is evaluagent solving and how is that benefiting you?** Its a great tool for the quality and the orders to know extra attention where we lack, Its also a tool i realise help me for achieveing my excellence in quality assuarance and progression improvise **Official Response from Olly Johnson:** > Thank you for your wonderful review! We're delighted to hear that evaluagent is helping you track your performance and focus on areas for improvement, ultimately supporting your growth and skill development. It’s fantastic to know that the platform is contributing to your excellence in quality assurance. We’re also glad that you haven’t experienced any disadvantages while using evaluagent. If you ever have any feedback or questions in the future, feel free to reach out to us at cx@evaluagent.com—we’re always here to help! Thanks again for sharing your experience! ### 23. Awesome experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah Jane C. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2023 **What do you like best about evaluagent?** The dashboard helps the agent see the overview of their scores **What do you dislike about evaluagent?** None as of this moment. All are working very fine to me. **What problems is evaluagent solving and how is that benefiting you?** I don't see any problem in Evaluagent so far **Official Response from Olly Johnson:** > Thank you for your wonderful review! We're so happy to hear that you're having an awesome experience with evaluagent and that the dashboard is helping your agents easily see an overview of their scores. It's also great to know that everything is working well for you. If you ever have any questions or need assistance in the future, feel free to reach out to us at cx@evaluagent.com. We're always here to help! Thanks again for sharing your experience! ### 24. it is good **Rating:** 5.0/5.0 stars **Reviewed by:** Antonia R. | representitive, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2024 **What do you like best about evaluagent?** It is very clear to read reviews given.. **What do you dislike about evaluagent?** it is a little hard to navigate and to understand what each tab will give you **What problems is evaluagent solving and how is that benefiting you?** quality of calls **Official Response from Olly Johnson:** > Thank you for your feedback! 🌟 We’re glad to hear that you find the reviews on evaluagent clear and easy to read. Providing clarity in feedback is essential for improving quality, and it’s great to know this aspect is working well for you. We understand that navigating the platform and understanding the purpose of each tab can sometimes feel challenging. If you’d like, please reach out to us at cx@evaluagent.com or check out our Help Centre for guidance. We’re here to ensure you get the most out of evaluagent. It’s wonderful to hear that evaluagent is supporting the quality of your calls. Thank you again for sharing your thoughts—we’re always working to improve the user experience! 😊 ### 25. Not 100% accurate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about evaluagent?** It is helpful to evaluate the calls and identify mistakes without spending the entire day on it. **What do you dislike about evaluagent?** The transcript of calls is not accurate. **What problems is evaluagent solving and how is that benefiting you?** Time managment **Official Response from Olly Johnson:** > Thank you for your feedback! 🌟 We’re pleased to hear that evaluagent helps you evaluate calls efficiently and identify mistakes without taking up your entire day. Supporting better time management and effective evaluations is one of our key goals. We’re sorry to hear about the challenges with call transcript accuracy. Please don’t hesitate to reach out to us at cx@evaluagent.com so we can understand this issue better and explore ways to improve your experience. Your feedback is essential to helping us refine the platform. Thank you again for sharing your thoughts. We’re committed to enhancing evaluagent to better serve your needs! 😊 ### 26. Confusing UI **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about evaluagent?** ease of implementation to track my quality goals **What do you dislike about evaluagent?** difficult to navigate interface, many incorrect clicks to find what I'm looking for **What problems is evaluagent solving and how is that benefiting you?** tracking quality percentage performance, QA **Official Response from Olly Johnson:** > Thank you for taking the time to share your feedback. We’re glad to hear that you find evaluagent helpful for tracking your quality goals and performance percentages. It’s important to us that the platform supports your QA needs effectively. We’re sorry to hear about your experience with the user interface and navigation. Your feedback is incredibly valuable, and we’d like to help address these concerns. Please feel free to reach out to our team at cx@evaluagent.com so we can better understand the challenges you’re facing and provide guidance or explore ways to improve your experience. Your input plays a crucial role in shaping our platform, and we’re committed to making evaluagent as user-friendly as possible. Thank you again for sharing your thoughts—we’re here to help! ### 27. Excellent platform for peer review and QA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about evaluagent?** The platform is simple to navigate and offers insightful metrics **What do you dislike about evaluagent?** The UI is a bit clunky, though I believe it is trying to be user-friendly. **What problems is evaluagent solving and how is that benefiting you?** Automated QA Scoring **Official Response from Olly Johnson:** > Thank you for your review! We're really pleased to hear that you find evaluagent easy to navigate and that you're benefiting from the insightful metrics and automated QA scoring. We appreciate your feedback on the UI as well. We're always working to improve the platform, and your input helps us continue to refine the user experience. If you have any specific suggestions, we’d love to hear them! Thanks again for sharing your thoughts! ### 28. great for keeping up woth progress **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about evaluagent?** progress is important in a fast pace environment. **What do you dislike about evaluagent?** nothing, very useful for keeping up with accuracy. **What problems is evaluagent solving and how is that benefiting you?** where i go wrong in my calls keeps quality great ### 29. Improved Interface and quality of life updates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about evaluagent?** Have new options for filters to obtain what you need most adn the ability to create and personalized your own dashboard **What do you dislike about evaluagent?** Slow response of the tool in if the has multiple tabs and if opened on phones **What problems is evaluagent solving and how is that benefiting you?** Tracking all of the agents audits and evaluations as well as a one stop shop for all feedbacks provided in a certain time period **Official Response from Olly Johnson:** > Thank you for your review! We're glad to hear you're enjoying the new filtering options and the ability to personalise your own dashboard. It's great to know that evaluagent is helping you track agent audits and evaluations effectively. We appreciate your feedback regarding the tool's response time, especially when using multiple tabs or on mobile devices. We'd love to help you address this issue—please feel free to reach out to us at support@evaluagent.com so we can discuss it further and work on improving your experience. Thanks again for your valuable feedback! ### 30. evaluagent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about evaluagent?** I like that evaluagent shows what you need to improve on **What do you dislike about evaluagent?** Sometimes my score isnt where I want it to be **What problems is evaluagent solving and how is that benefiting you?** n/a ### 31. Easy use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about evaluagent?** Easy navigation and use and easy while login. **What do you dislike about evaluagent?** There is no currently found it useful so far. **What problems is evaluagent solving and how is that benefiting you?** Quality Audit navigation. ### 32. GREAT APPLICATION **Rating:** 5.0/5.0 stars **Reviewed by:** Gian M. | COLLECTIONS OFFICER, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about evaluagent?** THE EASE OF USE AS IT IS VERY USER FRIENDLY **What do you dislike about evaluagent?** NOTHING EVERYTHING WORKS GREAT NO ISSUES **What problems is evaluagent solving and how is that benefiting you?** QA WITHIN THE BUSINESS ### 33. Great platform for feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Yasmin E. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about evaluagent?** I like that it is very user friendly, visually appealing and easy to obtain information needed for reporting. **What do you dislike about evaluagent?** I don't see any negatives, it is a very good system to use. **What problems is evaluagent solving and how is that benefiting you?** It is used to provide feedback and quality assurance in my business. **Official Response from Olly Johnson:** > Thank you for your positive review! We're delighted to hear that you find evaluagent user-friendly, visually appealing, and effective for obtaining information needed for reporting. Your satisfaction with our platform means a lot to us. We appreciate your feedback and are pleased to know you haven't encountered any negatives. Your support is invaluable. Thank you for choosing evaluagent. If you have any suggestions or need further assistance, please don't hesitate to reach out. ### 34. VERY EASY TO NAVIGATE **Rating:** 5.0/5.0 stars **Reviewed by:** LaVonnia B. | SENIOR BENEFIT CONSULTANT II, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about evaluagent?** IT HELPS ME STAY ON TOP OF MY QA SCORES WHICH AFFECTS MY BONUSES **What do you dislike about evaluagent?** NOTHING AT THIS TIME, EVERY THING WORKED OUT FINE **What problems is evaluagent solving and how is that benefiting you?** NOT A PROBLEM BUT THE ABILITY TO SEE QA SCORES TO MAKE SURE I MAINTAIN THE SCORE I NEED TO BONUS **Official Response from Nadine Edmondson:** > Thanks for your great review Lavonnia B. Pleased to hear the platform is helping you deliver against your organization's quality KPIs and ensure you get your bonus! ### 35. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about evaluagent?** The evaluagentprovides an update if you have not followed the correct procedure. It provides an update by providing the relevant Knowledge article **What do you dislike about evaluagent?** There isn't a downside to the features of the evaluagent. **What problems is evaluagent solving and how is that benefiting you?** Evaluagent is providing an updated regarding my cases to ensure all the correct steps have been taken. **Official Response from Olly Johnson:** > Thank you for your review! We're thrilled to hear that you find evaluagent easy to use and that the platform helps by providing relevant Knowledge articles when procedures aren't followed correctly. It’s great to know evaluagent is supporting you in ensuring all the correct steps are taken in your cases. We’re also pleased that you haven’t experienced any downsides with the features! If you ever have any questions or further feedback, feel free to reach out to us at cx@evaluagent.com—we're always here to help. Thanks again for sharing your experience! ### 36. Blessing for Quality Analysts **Rating:** 5.0/5.0 stars **Reviewed by:** Md A. | E-Travel Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about evaluagent?** Its simple interface is what I like the most. **What do you dislike about evaluagent?** When we dispute a result. It is not easy to track it. **What problems is evaluagent solving and how is that benefiting you?** Evaluagent`s simple interface makes it the number-one tool and it covers all the aspect of a conversation evalaution. **Official Response from Olly Johnson:** > Thank you for your valuable feedback. We're delighted to hear that you appreciate our simple interface. Our team works hard to ensure that our platform is user-friendly and intuitive, making your experience as seamless as possible. We apologise for the inconvenience you’ve faced with tracking dispute results. Your feedback is crucial, and we are actively working on improving this feature to provide a more transparent and efficient process for our users. In the meantime, please feel free to reach out to us at cx@evaluagent.com, and we will be happy to discuss further and offer assistance. It's great to know that evaluagent is effectively addressing your needs for conversation evaluation. We're committed to continuously enhancing our platform to ensure it remains the top choice for your evaluation requirements. ### 37. Evaluagent is a great way to keep up with my work performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about evaluagent?** keeping track of my work performance and see where i need to make improvements if there are any. **What do you dislike about evaluagent?** i honestly can't think of one dislike, the program is awesome **What problems is evaluagent solving and how is that benefiting you?** evaluagent is making it easier for workers like me to keep of with work performance and areas of impprovement. **Official Response from Olly Johnson:** > Thank you for your review! We're thrilled to hear that our platform is helping you effectively track your work performance and identify areas for improvement. It's great to know that you're finding the program awesome and have no dislikes. Your feedback is invaluable as we continue to enhance our platform to better serve users like you. Keep up the excellent work, and thank you for being a valued part of our community! ### 38. Very useful although the layout/display have been confusing me for a while **Rating:** 5.0/5.0 stars **Reviewed by:** Jan D. | Customer Care Associate, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about evaluagent?** Display of data/information in evaluations **What do you dislike about evaluagent?** The layout could be more intuitive with clearer prompts **What problems is evaluagent solving and how is that benefiting you?** It helps me excel in my role as I have a clear view of any mistakes or feedback the QA team may have **Official Response from Olly Johnson:** > Thank you for your feedback. We’re thrilled that you appreciate the way data and information are displayed in evaluations. We understand your point about the layout and are always striving to make our interface more intuitive with clearer prompts. It’s great to hear that Evaluagent helps you excel in your role by providing a clear view of any mistakes or feedback from the QA team. If you have any further suggestions, please let us know. ### 39. A great ideology to know our progress **Rating:** 5.0/5.0 stars **Reviewed by:** Prakash M. | IATA Ticketing agent, Airlines/Aviation, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2024 **What do you like best about evaluagent?** Effective results in simple format, Easy to use, More compatible. **What do you dislike about evaluagent?** Nothing as of now during the usage the underatnsing was way better to acknowledge. **What problems is evaluagent solving and how is that benefiting you?** It resolves the miscommunication in the workflow, During the results of evelugent, i was able to completely understand the quality check and the score along with feedback. **Official Response from Olly Johnson:** > Thank you for your positive review! We're delighted to hear that you find evaluagent effective, easy to use, and compatible with your needs. It's great to know that our platform helps you understand the quality check process and scores, enhancing your workflow communication. We're pleased that your experience has been positive so far, and we appreciate your feedback. Should you have any suggestions or encounter any issues in the future, please don't hesitate to reach out. ### 40. It is very good and swift **Rating:** 4.5/5.0 stars **Reviewed by:** gagan c. | Customer service anaylist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about evaluagent?** I am able to track my progress over time **What do you dislike about evaluagent?** Interface is liitle less interactive and need to improve same **What problems is evaluagent solving and how is that benefiting you?** I am able to gather scoress and track my progress **Official Response from Olly Johnson:** > Thank you for your feedback. We’re delighted to hear that you find value in tracking your progress over time. Your input on the interface is greatly appreciated, and we’re always working on improvements to make it more interactive. ` We’re pleased that gathering scores and tracking progress has been beneficial for you. If you have any further suggestions, please don’t hesitate to share. ### 41. Good and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2024 **What do you like best about evaluagent?** Clear to see scores, positive and negative. **What do you dislike about evaluagent?** No key showing what aspects of score mean. **What problems is evaluagent solving and how is that benefiting you?** Mistakes are made on Slack and it allows feedback for errors or tasks that need to be done. ### 42. It is an amazing experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Mani K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about evaluagent?** Fluency of the UI and the data organization. **What do you dislike about evaluagent?** The evaluagent can be a little bland at times. **What problems is evaluagent solving and how is that benefiting you?** It helps with data organization and keeping records. quality and mattrix. **Official Response from Olly Johnson:** > We’re delighted to hear that you have had an amazing experience with our platform and appreciate the fluency of the UI and data organisation. It's great to know that Evaluagent is helping you with data organisation and record-keeping. We understand that you find Evaluagent can be a little bland at times. We value your input and would love to hear more about your experience. Please reach out to our Customer Experience team to share your thoughts and suggestions on how we can improve. Thank you once again for your feedback and for being a valued user of Evaluagent. We look forward to continuing to support your needs and enhancing your experience with our platform. ### 43. A good Quality and Assurance tool that is easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Imelda W. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about evaluagent?** It incorporates everything pertaining to evaluation of quality: evaluations, Calibration, and Coaching. I also like the bit about agents being able to acknowledge the scores received. It has a very good interphase that is very easy to navigate. Evaluations are made possible through the integration of other CRM with Evaluagent which is a plus. **What do you dislike about evaluagent?** I would like it to have speech analytics to help us analyze some unique words that are useful to the business. Speech analytics will let us know if agents use specific business terms to promote or sell the company more. **What problems is evaluagent solving and how is that benefiting you?** We used to do quality evaluations on spreadsheets. It was very time-consuming and challenging for analysts and agents to keep up with their scores and report on the same. EvaluAgent made Word easier by incorporating everything to be done on the same webpage. I can now access to information anytime and can schedule calibrations and coach agents on the same platform ### 44. Extremely powerful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about evaluagent?** Evaluagent is an extremely useful and valuable tool when assessing our teams Quality and performance. The user face and design is amazing and very easy on the eye. It is something i use and reference every day in my work **What do you dislike about evaluagent?** some bits are slughtly clunky, for example when changing dates to review **What problems is evaluagent solving and how is that benefiting you?** Performance evaluation Feedback enablement Department analysis **Official Response from Olly Johnson:** > Thank you so much for your positive feedback! We’re thrilled to hear that Evaluagent is such a valuable tool for assessing your team’s quality and performance. It’s great to know you find the user interface easy on the eye and use it daily. We appreciate your constructive criticism regarding the date-changing functionality. Please reach out to us at cx@evaluagent.com so we can better understand and address your concerns. ### 45. Effortless, easy and professional **Rating:** 4.5/5.0 stars **Reviewed by:** Holly H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about evaluagent?** I love the simplicity of Evaluagent for my team and my agents. The platfrom is easy to navigate and user friendly. I love the KPI reports and all the data I can see for all of the agents and how it easily breaks it down into dofferent formulas. The agent view is also engaging and we are already seeing an improvement in our call quality and overall pass rate with the use of Evaluagent. The 1-2-1 section is really sueful an clear for the team leaders and the agents to use and understand. The real time data of the pass rate and quality score is my favourite feature. I love the score cards and how they are customiaslable. The support we have recieved from the team at evaluagent has been great from the very first conversation we had with them 8 months ago to today. **What do you dislike about evaluagent?** Only thing I would change is for the administartos to be able to see what the agents see when they receive their feedback so we can have an understanding of what they see when the evaluation has been sent to them. **What problems is evaluagent solving and how is that benefiting you?** It has made our business more streamline and efficient and data driven. All our data in one place is so much eaiser to navugate ona daily basis, no more trailing through endless spread sheets! ### 46. Good **Rating:** 4.0/5.0 stars **Reviewed by:** balraj s. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2024 **What do you like best about evaluagent?** It is simple to understand and easy. It is good. **What do you dislike about evaluagent?** It takes sometime to load should be more fast. **What problems is evaluagent solving and how is that benefiting you?** It provides score of the quality and we can provide feedback to the user easliy. **Official Response from Olly Johnson:** > Thank you for taking the time to share your feedback. We are delighted to hear that you find the platform simple, easy to understand, and beneficial for providing quality scores and user feedback. Regarding your comment on loading times, we'd like to investigate this further to enhance your experience. Please reach out to us at support@evaluagent.com with details about any specific sections of the product you feel are slow. We would be happy to look into this matter for you. Your insights are valuable to us, and we are committed to making our product the best it can be! ### 47. Great system for all your quality needs **Rating:** 4.5/5.0 stars **Reviewed by:** Nav B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about evaluagent?** Evaluagent is really easy to utilise! It's great for not only completing QA but reporting features. I can easily track the teams progress and find key data in the reporting fuctions. **What do you dislike about evaluagent?** Evaluagent can sometimes have system bugs, however in saying that a quick message to support and they are usually rectified in a timely manner. It would be great to see more options to filter auto work queues; such as being able to filter through call wrap code. **What problems is evaluagent solving and how is that benefiting you?** Being able to fully import all of our calls through Genysis Cloud. Currently we're unable to import the full customer and customer support sides of the conversation; this will help us tremendously and mean we can use the auto work queues to speed up our evaluation process and reduce the risk of QA bias. ### 48. Review **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about evaluagent?** Simple, easy and the feedback can be structured for the agents to easily understand their strengths / weaknesses. **What do you dislike about evaluagent?** There should be more options to pull better M.I **What problems is evaluagent solving and how is that benefiting you?** Easy and clear feedback in each section of the scorecard. **Official Response from Olly Johnson:** > Thank you for your review! We're delighted to hear that you find our platform simple and easy to use, and that it helps in providing structured feedback for agents to understand their strengths and weaknesses. We appreciate your suggestion for more options to pull better M.I. We would be more than happy to discuss this further, as we feel we have lots of options to pull M.I. Please reach out to us at cx@evaluagent.com. We noticed you left a 0-star rating and we'd be very interested to understand the reasons behind this. Your detailed feedback is crucial for us to improve and ensure that we meet your needs and expectations. Thank you for being a valued part of our community! ### 49. G2 The Solution for Great Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia H. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2023 **What do you like best about evaluagent?** Evaluagent is a game-changer in the realm of performance evaluation. With its user-friendly interface, comprehensive features, and emphasis on data-driven decision-making, Evaluagent empowers organizations to unlock the full potential of their workforce. Whether you're a small business or a multinational corporation, Evaluagent offers the tools and insights necessary to drive employee development and foster a culture of continuous improvement. I highly recommend Evaluagent to any organization seeking to enhance their performance evaluation process. **What do you dislike about evaluagent?** There isn't much to dislike, so, I honestly don't dislike anything about the product! Evaluagent is excellent, as someone who values practical performance evaluation and continuous improvement, I recently had the opportunity to experience Evaluagent, and I must say that it has left an indelible mark on my professional journey. **What problems is evaluagent solving and how is that benefiting you?** Real-Time Analytics and Reporting: Evaluagent's real-time analytics and reporting tools are invaluable for organizations seeking to make data-driven decisions. The platform provides detailed insights into individual and team performance, highlighting strengths and areas for improvement. The ability to generate customizable reports and visualize data in graphical formats makes it easier to identify trends and patterns. This empowers organizations to make informed decisions, optimize their workforce, and drive continuous improvement. Seamless Integration: Evaluagent seamlessly integrates with existing HR systems, allowing for a streamlined evaluation process. This integration eliminates the need for manual data entry, reducing administrative burden and saving time. The platform's compatibility with other HR tools ensures a cohesive ecosystem, enhancing overall efficiency and effectiveness. ### 50. Very helpful when it comes to improving your customer service skills, talk time, etc. Use it ! **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel D. | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about evaluagent?** I like that it breaks down each portion of the call that the quality assurance agent scores, and provides the date and time when the call took place. It gives a 365-day range to review all acknowledged/unacknowledged monitors that were done. **What do you dislike about evaluagent?** I don't like that it doesn't give the specific account that the call is referred especially if the agent states there wasn't any note placed on the application/account as I have had more than one monitor to where this has happened and I've had to dig through all previous calls taken/noted that day - come to find out I actually did notate the call. The ability to dispute the monitor real time instead of having a TEC/Supervisor dispute it on my behalf. There should be a more stream-line/real time dispute process available in this day in age. **What problems is evaluagent solving and how is that benefiting you?** EvaluAgent has come a long way from when I first started using it. It has made improvements to the way calls are graded, it's more user friendly as to where the menu is more precise on what I can look for with giving a breakdown box on the upper right hand corner of what's been recently added to the program/application. ## evaluagent Discussions - [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) - 2 comments - [View evaluagent pricing details and edition comparison](https://www.g2.com/products/evaluagent/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+01%3A19%3A21+-0500&secure%5Bsession_id%5D=259aa7a0-cd96-4116-988d-68209680d5b3&secure%5Btoken%5D=e2540e2b47859747f66308d29d6f323e4610f2b2f5edb5284ad3eb9329d49cb1&format=llm_user) ## evaluagent Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Freshcaller](https://www.g2.com/products/freshcaller/reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Peopleware](https://www.g2.com/products/injixo-peopleware/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## evaluagent Features **Call Analytics** - Machine Learning - Call Analysis **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top evaluagent Alternatives - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.7/5.0 (311 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews)