# Top 10 evaluagent Alternatives & Competitors **Average Rating:** 4.5/5 **Total Number of Reviews:** 447 Looking for alternatives or competitors to evaluagent? Contact Center Quality Assurance Software is a widely used technology, and many people are seeking quick, easy to use software solutions with training, compliance, and ai text generation. Other important factors to consider when researching alternatives to evaluagent include customer service and reporting. The best overall evaluagent alternative is MaestroQA. Other similar apps like evaluagent are Zendesk Contact Center, Playvox Quality Management, ScorebuddyCX, and Talkdesk. evaluagent alternatives can be found in [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Contact Center Software](https://www.g2.com/categories/contact-center). ## Best Paid & Free Alternatives to evaluagent - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Convin.ai](https://www.g2.com/products/convin-ai/reviews) - [Balto](https://www.g2.com/products/balto/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) ## Top 10 Alternatives to evaluagent Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how evaluagent stacks up to the competition, check reviews from current & previous users in industries like Financial Services, Gambling & Casinos, and Leisure, Travel & Tourism, and find the best product for your business. ### 1. [MaestroQA](https://www.g2.com/products/maestroqa/reviews) By MaestroQA **Average Rating:** 4.8/5 **Total Reviews:** 325 Unlock the full power of your conversations. MaestroQA uses AI-powered conversation analytics to transform raw data into insights that drive strategy, boost revenue, and accelerate results company-wide. Reviewers say compared to evaluagent, MaestroQA is: - Slower to reach roi - Better at support - More usable Categories in common with evaluagent: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence) **Compare:** [evaluagent vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-evaluagent) **Compare MaestroQA with other alternatives:** - [MaestroQA vs Zendesk Contact Center](https://www.g2.com/compare/maestroqa-vs-zendesk-contact-center) - [MaestroQA vs Playvox Quality Management](https://www.g2.com/compare/maestroqa-vs-playvox-quality-management) - [MaestroQA vs ScorebuddyCX](https://www.g2.com/compare/maestroqa-vs-scorebuddycx) - [MaestroQA vs Talkdesk](https://www.g2.com/compare/maestroqa-vs-talkdesk) - [MaestroQA vs NICE CXone](https://www.g2.com/compare/maestroqa-vs-nice-cxone) - [MaestroQA vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-maestroqa) - [MaestroQA vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-maestroqa) - [MaestroQA vs Balto](https://www.g2.com/compare/balto-vs-maestroqa) - [MaestroQA vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-maestroqa) ### 2. [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) By Zendesk **Average Rating:** 4.5/5 **Total Reviews:** 315 Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WEM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one. Reviewers say compared to evaluagent, Zendesk Contact Center is: - Slower to reach roi - Better at support - More usable Categories in common with evaluagent: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [evaluagent vs Zendesk Contact Center](https://www.g2.com/compare/zendesk-contact-center-vs-evaluagent) **Compare Zendesk Contact Center with other alternatives:** - [Zendesk Contact Center vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-zendesk-contact-center) - [Zendesk Contact Center vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center) - [Zendesk Contact Center vs ScorebuddyCX](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center) - [Zendesk Contact Center vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-zendesk-contact-center) - [Zendesk Contact Center vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-zendesk-contact-center) - [Zendesk Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-contact-center) - [Zendesk Contact Center vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-zendesk-contact-center) - [Zendesk Contact Center vs Balto](https://www.g2.com/compare/balto-vs-zendesk-contact-center) - [Zendesk Contact Center vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-zendesk-contact-center) ### 3. [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) By Playvox **Average Rating:** 4.8/5 **Total Reviews:** 1,163 Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place. Reviewers say compared to evaluagent, Playvox Quality Management is: - Slower to reach roi - Better at support - More usable Categories in common with evaluagent: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [evaluagent vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-evaluagent) **Compare Playvox Quality Management with other alternatives:** - [Playvox Quality Management vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-playvox-quality-management) - [Playvox Quality Management vs Zendesk Contact Center](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center) - [Playvox Quality Management vs ScorebuddyCX](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx) - [Playvox Quality Management vs Talkdesk](https://www.g2.com/compare/playvox-quality-management-vs-talkdesk) - [Playvox Quality Management vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-playvox-quality-management) - [Playvox Quality Management vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-playvox-quality-management) - [Playvox Quality Management vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-playvox-quality-management) - [Playvox Quality Management vs Balto](https://www.g2.com/compare/balto-vs-playvox-quality-management) - [Playvox Quality Management vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-playvox-quality-management) ### 4. [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) By ScorebuddyCX **Average Rating:** 4.5/5 **Total Reviews:** 835 ScorebuddyCX is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media. Reviewers say compared to evaluagent, ScorebuddyCX is: - More expensive - Better at support - More usable Categories in common with evaluagent: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [evaluagent vs ScorebuddyCX](https://www.g2.com/compare/scorebuddycx-vs-evaluagent) **Compare ScorebuddyCX with other alternatives:** - [ScorebuddyCX vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-scorebuddycx) - [ScorebuddyCX vs Zendesk Contact Center](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center) - [ScorebuddyCX vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx) - [ScorebuddyCX vs Talkdesk](https://www.g2.com/compare/scorebuddycx-vs-talkdesk) - [ScorebuddyCX vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-scorebuddycx) - [ScorebuddyCX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-scorebuddycx) - [ScorebuddyCX vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-scorebuddycx) - [ScorebuddyCX vs Balto](https://www.g2.com/compare/balto-vs-scorebuddycx) - [ScorebuddyCX vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-scorebuddycx) ### 5. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,586 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to evaluagent, Talkdesk is: - Slower to reach roi - More usable - More expensive Categories in common with evaluagent: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence) **Compare:** [evaluagent vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-evaluagent) **Compare Talkdesk with other alternatives:** - [Talkdesk vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-talkdesk) - [Talkdesk vs Zendesk Contact Center](https://www.g2.com/compare/talkdesk-vs-zendesk-contact-center) - [Talkdesk vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-talkdesk) - [Talkdesk vs ScorebuddyCX](https://www.g2.com/compare/scorebuddycx-vs-talkdesk) - [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-talkdesk) - [Talkdesk vs Balto](https://www.g2.com/compare/balto-vs-talkdesk) - [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) ### 6. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Reviewers say compared to evaluagent, NICE CXone is: - Slower to reach roi Categories in common with evaluagent: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [evaluagent vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-evaluagent) **Compare NICE CXone with other alternatives:** - [NICE CXone vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-nice-cxone) - [NICE CXone vs Zendesk Contact Center](https://www.g2.com/compare/nice-cxone-vs-zendesk-contact-center) - [NICE CXone vs Playvox Quality Management](https://www.g2.com/compare/nice-cxone-vs-playvox-quality-management) - [NICE CXone vs ScorebuddyCX](https://www.g2.com/compare/nice-cxone-vs-scorebuddycx) - [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NICE CXone vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-nice-cxone) - [NICE CXone vs Balto](https://www.g2.com/compare/balto-vs-nice-cxone) - [NICE CXone vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) ### 7. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,558 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to evaluagent, Genesys Cloud CX is: - Slower to reach roi Categories in common with evaluagent: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [evaluagent vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-evaluagent) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs MaestroQA](https://www.g2.com/compare/genesys-cloud-cx-vs-maestroqa) - [Genesys Cloud CX vs Zendesk Contact Center](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-contact-center) - [Genesys Cloud CX vs Playvox Quality Management](https://www.g2.com/compare/genesys-cloud-cx-vs-playvox-quality-management) - [Genesys Cloud CX vs ScorebuddyCX](https://www.g2.com/compare/genesys-cloud-cx-vs-scorebuddycx) - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Balto](https://www.g2.com/compare/balto-vs-genesys-cloud-cx) - [Genesys Cloud CX vs JustCall](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) ### 8. [Convin.ai](https://www.g2.com/products/convin-ai/reviews) By Convin **Average Rating:** 4.7/5 **Total Reviews:** 549 Convin is an AI-backed Full-Stack Conversations QA platform for contact centers. Reviewers say compared to evaluagent, Convin.ai is: - More expensive - More usable - Better at support Categories in common with evaluagent: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence) **Compare:** [evaluagent vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-evaluagent) **Compare Convin.ai with other alternatives:** - [Convin.ai vs MaestroQA](https://www.g2.com/compare/convin-ai-vs-maestroqa) - [Convin.ai vs Zendesk Contact Center](https://www.g2.com/compare/convin-ai-vs-zendesk-contact-center) - [Convin.ai vs Playvox Quality Management](https://www.g2.com/compare/convin-ai-vs-playvox-quality-management) - [Convin.ai vs ScorebuddyCX](https://www.g2.com/compare/convin-ai-vs-scorebuddycx) - [Convin.ai vs Talkdesk](https://www.g2.com/compare/convin-ai-vs-talkdesk) - [Convin.ai vs NICE CXone](https://www.g2.com/compare/convin-ai-vs-nice-cxone) - [Convin.ai vs Genesys Cloud CX](https://www.g2.com/compare/convin-ai-vs-genesys-cloud-cx) - [Convin.ai vs Balto](https://www.g2.com/compare/balto-vs-convin-ai) - [Convin.ai vs JustCall](https://www.g2.com/compare/convin-ai-vs-saas-labs-justcall) ### 9. [Balto](https://www.g2.com/products/balto/reviews) By Balto **Average Rating:** 4.8/5 **Total Reviews:** 593 Balto connects contact center agents with AI to enable better conversations that deliver results. Reviewers say compared to evaluagent, Balto is: - More usable - Slower to reach roi - Better at support Categories in common with evaluagent: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence) **Compare:** [evaluagent vs Balto](https://www.g2.com/compare/balto-vs-evaluagent) **Compare Balto with other alternatives:** - [Balto vs MaestroQA](https://www.g2.com/compare/balto-vs-maestroqa) - [Balto vs Zendesk Contact Center](https://www.g2.com/compare/balto-vs-zendesk-contact-center) - [Balto vs Playvox Quality Management](https://www.g2.com/compare/balto-vs-playvox-quality-management) - [Balto vs ScorebuddyCX](https://www.g2.com/compare/balto-vs-scorebuddycx) - [Balto vs Talkdesk](https://www.g2.com/compare/balto-vs-talkdesk) - [Balto vs NICE CXone](https://www.g2.com/compare/balto-vs-nice-cxone) - [Balto vs Genesys Cloud CX](https://www.g2.com/compare/balto-vs-genesys-cloud-cx) - [Balto vs Convin.ai](https://www.g2.com/compare/balto-vs-convin-ai) - [Balto vs JustCall](https://www.g2.com/compare/balto-vs-saas-labs-justcall) ### 10. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,394 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Categories in common with evaluagent: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence) **Compare:** [evaluagent vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-evaluagent) **Compare JustCall with other alternatives:** - [JustCall vs MaestroQA](https://www.g2.com/compare/saas-labs-justcall-vs-maestroqa) - [JustCall vs Zendesk Contact Center](https://www.g2.com/compare/saas-labs-justcall-vs-zendesk-contact-center) - [JustCall vs Playvox Quality Management](https://www.g2.com/compare/saas-labs-justcall-vs-playvox-quality-management) - [JustCall vs ScorebuddyCX](https://www.g2.com/compare/saas-labs-justcall-vs-scorebuddycx) - [JustCall vs Talkdesk](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [JustCall vs NICE CXone](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [JustCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [JustCall vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-saas-labs-justcall) - [JustCall vs Balto](https://www.g2.com/compare/balto-vs-saas-labs-justcall) ## Explore Articles - [What platform supports real-time room availability updates?](https://www.g2.com/discussions/what-platform-supports-real-time-room-availability-updates) - [Which breach and attack simulation tools integrate cleanly with SIEMs so a security team can run continuous validation and feed results directly into its detection workflow?](https://www.g2.com/discussions/which-breach-and-attack-simulation-tools-integrate-cleanly-with-siems-so-a-security-team-can-run-continuous-validation-and-feed-results-directly-into-its-detection-workflow ) - [What agency management software has the best policy tracking and commission calculation capabilities for independent brokers?](https://www.g2.com/discussions/what-agency-management-software-has-the-best-policy-tracking-and-commission-calculation-capabilities-for-independent-brokers) - [Top PRM platforms to improve partner collaboration](https://www.g2.com/discussions/top-prm-platforms-to-improve-partner-collaboration) - [Top-rated tools for combining ABM analytics with CRM data](https://www.g2.com/discussions/top-rated-tools-for-combining-abm-analytics-with-crm-data) - [X1 Search vs Lookeen vs Copernic Desktop Search for a financial services team evaluating desktop search software: which gives the fastest, most complete coverage across local files and email content?](https://www.g2.com/discussions/x1-search-vs-lookeen-vs-copernic-desktop-search-for-a-financial-services-team-evaluating-desktop-search-software-which-gives-the-fastest-most-complete-coverage-across-local-files-and-email-content) ## Spotlight Categories - [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) - [Performance Management Software](https://www.g2.com/categories/performance-management) - [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking)