Top 10 evaluagent Alternatives & Competitors

Top 10 Alternatives to evaluagent Recently Reviewed By G2 Community

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MaestroQA
By MaestroQA
4.7/5
(325)
Product Description
Unlock the full power of your conversations. MaestroQA uses AI-powered conversation analytics to transform raw data into insights that drive strategy, boost revenue, and accelerate results company-wide.
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Reviewers say compared to evaluagent, MaestroQA is:
Slower to reach roi
Better at support
More usable
Categories in common with evaluagent:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

Zendesk Contact Center
By Zendesk
4.6/5
(283)
Product Description
Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WEM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one.
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Reviewers say compared to evaluagent, Zendesk Contact Center is:
Slower to reach roi
Better at support
More usable
Categories in common with evaluagent:
Contact Center Quality Assurance
Speech Analytics

Playvox Quality Management
By Playvox
4.8/5
(1,163)
Product Description
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
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Reviewers say compared to evaluagent, Playvox Quality Management is:
Slower to reach roi
Better at support
More usable
Categories in common with evaluagent:
Contact Center Quality Assurance

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Talkdesk
By Talkdesk
4.4/5
(2,502)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to evaluagent, Talkdesk is:
Slower to reach roi
More usable
More expensive
Categories in common with evaluagent:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

Genesys Cloud CX
By Genesys
4.4/5
(1,538)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to evaluagent, Genesys Cloud CX is:
Slower to reach roi
Categories in common with evaluagent:
Contact Center Quality Assurance
Speech Analytics

NiCE CXone
By NiCE
4.3/5
(1,730)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to evaluagent, NiCE CXone is:
Slower to reach roi
Categories in common with evaluagent:
Contact Center Quality Assurance
Speech Analytics

Convin.ai
By Convin
4.7/5
(548)
Product Description
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.
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Reviewers say compared to evaluagent, Convin.ai is:
More expensive
More usable
Better at support
Categories in common with evaluagent:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

Balto
By Balto
4.8/5
(582)
Product Description
Balto connects contact center agents with AI to enable better conversations that deliver results.
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Reviewers say compared to evaluagent, Balto is:
More usable
Slower to reach roi
Better at support
Categories in common with evaluagent:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

JustCall
By Saas Labs
4.3/5
(2,382)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Categories in common with evaluagent:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence