--- title: evaluagent Reviews meta\_title: 'evaluagent Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 447 reviews by the users' company size, role or industry to find out how evaluagent works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 447 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # evaluagent Reviews & Product Details Visit Website evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. * * * Product Website evaluagent Seller [EvaluAgent](https://www.g2.com/sellers/evaluagent) Discussions [evaluagent Community](https://www.g2.com/products/evaluagent/discuss) Languages Supported Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, French, Hungarian, Indonesian, Italian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Turkish, Vietnamese Solution Type All-in-One Show More ## Pricing Pricing provided by evaluagent. ### AutoQM & Improvement Starting at $35.00 1 Per user Per Month [ View More Pricing Information ](https://www.g2.com/products/evaluagent/pricing) ## evaluagent Integrations (13) What do users say about integrations? Verified by evaluagent [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Assembled WFM ](https://www.g2.com/products/assembled-wfm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshcaller ](https://www.g2.com/products/freshcaller/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshchat ](https://www.g2.com/products/freshworks-freshchat/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshservice ](https://www.g2.com/products/freshservice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys ](https://www.g2.com/products/vitech-corporation-genesys/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Peopleware ](https://www.g2.com/products/injixo-peopleware/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") RingCentral Contact Center ](https://www.g2.com/products/ringcentral-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More AA Ashwin A. Executive - Operations Enterprise (\> 1000 emp.) 12/26/2025 "Great Performance Tracking, But Email Notifications Need Improvement" 3.5/5 What do you like best about evaluagent? Evaluagent has been an excellent tool for tracking my performance in my role. It provides a comprehensive summary that highlights both my key strengths and areas for improvement, which helps me understand exactly where to focus my efforts. The support team at Evaluagent is also very responsive; when I had a login issue, they resolved it quickly. The monthly auctions also give me extra motivation to use the portal, thanks to the gamified setup where the top user of Evaluagent gets rewarded. Review collected by and hosted on G2.com. What do you dislike about evaluagent? I think Evaluagent should include the quality results in their email notifications. Currently, they only send a rather alarming message stating that a quality review has been done, but they don't mention the percentage or whether it was a pass or fail. This approach can be unsettling and makes me feel anxious, prompting me to open Evaluagent right away. Additionally, I believe there is room for improvement in the website's design and animations. Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? This tool addresses the issue I used to have of constantly needing to ask my supervisor about my quality scores. Now, I can independently view all my data myself. Review collected by and hosted on G2.com. Show More 4/26/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite AB Ashwini B. Proctor Mid-Market (51-1000 emp.) 12/29/2025 "Great Performance Tracking, But Interface Needs Refinement" 3.5/5 What do you like best about evaluagent? Evaluagent is a tool that offers quality assessments for each individual involved in a process. It keeps me updated on my assessment scores, highlighting both my strengths and areas where I can improve. The platform is also convenient for my supervisor and the quality team as the Ease of Integration helps them to assess our performances and add our score accordingly. Overall, Evaluagent is an excellent tool for tracking performance in real time. Review collected by and hosted on G2.com. What do you dislike about evaluagent? The main area where Evaluagent could improve is in refining the features they display. I find that some tabs are redundant and could be consolidated into a single tab for simplicity. Additionally, the default score shown on the homepage reflects the last 30 days, but I prefer to view my current month's performance. This means I have to manually filter for 'show current month' every time I log in, which is inconvenient. I believe more customization options would be helpful, and the interface itself could be enhanced to feel more user-friendly, as it currently seems a bit underdeveloped. Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? Previously, it was difficult to approach my supervisor about my performance and scores, especially when they were busy. The scores used to be published in Excel sheets only once a week. Now, I can see my results in real time, whenever an evaluation is done on my work, I receive a notification in Gmail. Additionally, my scores, which were previously visible to other teammates on Excel, are now accessible only to me. I feel that this has improved my privacy. Overall, Evaluagent makes me feel more comfortable at the workplace regarding my quality parameters. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ZA zaina a. customer service advisor Enterprise (\> 1000 emp.) 7/28/2026 "Great for Acknowledging Reviews and Gathering Constructive Feedback" 4/5 What do you like best about evaluagent? I like that you can acknowledge reviews and receive constructive criticism. Review collected by and hosted on G2.com. What do you dislike about evaluagent? It’s a little fiddly to use on desktop unless it’s in full-screen mode. Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? It helped me realise what I need to improve on, as well as identify my strongest skills. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nelson W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nelson W.") NW Nelson W. Repayment and reconciliation Snr agent Enterprise (\> 1000 emp.) 10/27/2025 "A Reliable and Intuitive QA Solution That Boosts Agent Performance" 4/5 What do you like best about evaluagent? There are so many best things in evaluagent. But if I had to pick one thing that stands out most: the combination of usability + customizability. So many systems in the contact-center / QA space are either highly flexible but complex, or simple but rigid. EvaluAgent appears to hit a sweet spot: easy enough to adopt quickly, yet flexible enough to adapt to specific business needs. That balance is rare and valuable. Review collected by and hosted on G2.com. What do you dislike about evaluagent? Since initial configuration and user-management are flagged as tricky, allocate time + maybe external support for rollout; ensure structure (scorecards, roles, teams) is set properly from the start. Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? EvaluAgent helps by providing live/real-time QA, automated workflows (e.g., auto-assigned work queues) and faster evaluation turnaround. Improved agent engagement & morale: The team engagement features (badges, leaderboards, real-time feedback, agent dashboards) mean agents can see their progress, feel recognised, and feel the QA process is not just “audit & punish” but “develop & grow”. That helps reduce attrition and improve service quality indirectly. Review collected by and hosted on G2.com. Show More 11/19/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite AC Andrew C. 1/8/2026 "Centralized Data Excellence with Room for UI Improvement" 4/5 What do you like best about evaluagent? I think the fact that EvaluAgent keeps the data centralized is very important to me. I also like being able to export and share data consistently without having to go through layers of BI and development work. It makes the process much easier, and being able to train people to use the platform very quickly is very useful. EvaluAgent simplifies the process of keeping things up to date and makes it easier to train new people around the platform. The initial setup was very straightforward and very positive, even for someone new or in a partial admin role. Each step of setup was straightforward. Review collected by and hosted on G2.com. What do you dislike about evaluagent? I think there are certain small things in terms of UI that could be more consistent or a little bit more flexible in terms of how we can customize it. I think, there is a just enough amount of customization, but maybe not for a power user who's used to working with complex databases and structures. I think there are just, simple things like, being able to use keyboard shortcuts, I think, is something that really could be helpful. And, you know, like, placements of certain buttons and things like that. Sometimes with different platforms or in terms of where you're working from, can be a little bit tricky. Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? I use EvaluAgent to track the quality of automated processes and agent interactions. It's great for consistent evaluation tracking, centralizing data, and providing feedback to agents, simplifying workflows, training, and making data accessible without extra layers of work. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jamie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie C.") JC Jamie C. Team Leader Mid-Market (51-1000 emp.) 10/31/2025 "Easy Setup, Needs AI Improvements" 4/5 What do you like best about evaluagent? I like Evaluagent for its ease of use. The initial setup is very easy, which saves a lot of time. I also appreciate the drop-downs and how I can use KPIs to drill down exactly where colleagues are going right and wrong. This detailed insight allows me to trim down exactly where to focus on improving or writing up notes. Review collected by and hosted on G2.com. What do you dislike about evaluagent? The AI tool that's used within evaluagent, it's not quite there yet. Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? I use Evaluagent to monitor colleagues' performance. It helps me check status flags to identify underperformance in certain areas so I can focus on improving those areas. Review collected by and hosted on G2.com. Show More 4/21/2026 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 7/22/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "A Structured System That Keeps Team Evaluations Organized" 4/5 What do you like best about evaluagent? I like that it’s a very structured system and it helps my team of 20 people organize evaluations. Review collected by and hosted on G2.com. What do you dislike about evaluagent? it might be simplified, some of the options are not very useful! Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? It helps us organise workload between team leaders and monitor who does how much stuff Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 6/9/2026 "Helpful Progress Tracking with Date-Specific Feedback" 4/5 What do you like best about evaluagent? it is useful for tracking your progess as a colleague in the company it has helpful that you can pick specific dates to view feedback. I also like that you can customise an avatar Review collected by and hosted on G2.com. What do you dislike about evaluagent? i am personally not a big fan of AI so that is one downside. Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? The UI is easy to use and to understand Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 4/24/2026 "Handy for Tracking Quality Feedback, But Navigation Makes Info Hard to Find" 3.5/5 What do you like best about evaluagent? It's handy to keep track of our quality results and any feedback/improvement points that we've received! Review collected by and hosted on G2.com. What do you dislike about evaluagent? It can be difficult to navigate the site and easily access the information to view. I'm still unsure of how to use it fully, as it can be quite confusing. Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? Evaluagent has allowed me to track my quality progress, which is very handy to monitor and also notice if there's been an improvement! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/31/2025 "Intuitive Platform with Excellent Reporting Functionality" 4/5 What do you like best about evaluagent? What I like best is the user-friendly interface and the clarity of the QA results and metrics. As a Complaints Officer, I like to identify trends in my performance and specific areas of failure. The platform's dashboard makes it easy to look into my individual scorecards, helping me quickly understand where coaching or process changes are needed to prevent future escalations. The reporting is really effective and simple to pull. Review collected by and hosted on G2.com. What do you dislike about evaluagent? While the core functionality is excellent, my only minor suggestion relates to notification customisation. I would appreciate more controls over how we approve reviews, as we have to manually search for the two sections we have to review: 'You have an evaluation', and 'You have received quality feedback' Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? Evaluagent solves the problem of slow, complex reporting by providing clear, instantaneous QA results. This benefits my role by allowing me to rapidly identify complaint root causes and ensure compliance issues are addressed without delay. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about evaluagent? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about evaluagent ](https://www.g2.com/products/evaluagent/discussions/new) ZA zaina ali • Last activity 14 days ago How do you use evaluagent feedback to improve skills without getting bogged down in desktop UX? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-do-you-use-evaluagent-feedback-to-improve-skills-without-getting-bogged-down-in-desktop-ux) GU Guest User • Last activity 12 months ago What is EvaluAgent used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-evaluagent-used-for) [ View all Discussions ](https://www.g2.com/products/evaluagent/discuss) ## Pricing Options Pricing provided by evaluagent. ### AutoQM & Improvement Starting at $35.00 1 Per user Per Month ### AutoQM + Conversation Intelligence Starting at $65.00 1 Per user Per Month [ View More Pricing Information ](https://www.g2.com/products/evaluagent/pricing) evaluagent Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-evaluagent) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/zendesk-contact-center-vs-evaluagent) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-evaluagent) ##### ##### evaluagent Features Call Analytics Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/evaluagent/features) ## Top-Rated Alternatives [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ ![Zendesk Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk Contact Center") Zendesk Contact Center 4.5/5(314) ](https://www.g2.com/products/zendesk-contact-center/reviews) [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ View All Alternatives ](https://www.g2.com/products/evaluagent/competitors/alternatives) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) ##### Explore More [SafetyCulture vs Fulcrum for a field operations team that needs digital inspection forms, photo documentation and real-time reporting without a lengthy rollout?](https://www.g2.com/discussions/safetyculture-vs-fulcrum-for-a-field-operations-team-that-needs-digital-inspection-forms-photo-documentation-and-real-time-reporting-without-a-lengthy-rollout)[Which auditing services platforms have genuinely outstanding customer support and comprehensive training resources?](https://www.g2.com/discussions/which-auditing-services-platforms-have-genuinely-outstanding-customer-support-and-comprehensive-training-resources)[Hoopla vs Ambition for a sales ops team that wants to drive rep engagement and performance visibility without paying for capabilities designed for a 500-person sales floor?](https://www.g2.com/discussions/hoopla-vs-ambition-for-a-sales-ops-team-that-wants-to-drive-rep-engagement-and-performance-visibility-without-paying-for-capabilities-designed-for-a-500-person-sales-floor) [What is the most affordable invoice management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-invoice-management-software-for-smbs)[What's the best security compliance software for ensuring data protection](https://www.g2.com/discussions/what-s-the-best-security-compliance-software-for-ensuring-data-protection)[Pros and Cons Details](https://www.g2.com/products/evaluagent/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)