--- title: evaluagent Reviews meta\_title: 'evaluagent Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 447 reviews by the users' company size, role or industry to find out how evaluagent works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 447 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # evaluagent Reviews & Product Details Visit Website evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. * * * Product Website evaluagent Seller [EvaluAgent](https://www.g2.com/sellers/evaluagent) Discussions [evaluagent Community](https://www.g2.com/products/evaluagent/discuss) Languages Supported Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, French, Hungarian, Indonesian, Italian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Turkish, Vietnamese Solution Type All-in-One Show More ## Pricing Pricing provided by evaluagent. ### AutoQM & Improvement Starting at $35.00 1 Per user Per Month [ View More Pricing Information ](https://www.g2.com/products/evaluagent/pricing) ## evaluagent Integrations (13) What do users say about integrations? Verified by evaluagent [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Assembled WFM ](https://www.g2.com/products/assembled-wfm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshcaller ](https://www.g2.com/products/freshcaller/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshchat ](https://www.g2.com/products/freshworks-freshchat/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshservice ](https://www.g2.com/products/freshservice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys ](https://www.g2.com/products/vitech-corporation-genesys/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Peopleware ](https://www.g2.com/products/injixo-peopleware/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") RingCentral Contact Center ](https://www.g2.com/products/ringcentral-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More AO Amaka o. Quality Assurance Lead Mid-Market (51-1000 emp.) 12/4/2024 "My review of Evaluagents QM tool" 0/5 What do you like best about evaluagent? My best part of the Evaluagent experience is the engagement with the sales, support and technical persons. They were supportive, knowledgeable and extremely ready to address innovation needs. I enjoyed the handheld support from Alioul and Chris. Step by step lessons are a big plus. The tool is easy to use, and implementation was fast and effective. Integration with Freshdesk was completed in minutes. There are a vast array of functions and features, and I especially love the insight generation. The tool reduces the need for frequent intervention by QA analysts while delivering regular and timely auto analysis Review collected by and hosted on G2.com. What do you dislike about evaluagent? Inability to train the AI to check organization specific resolution requirements including escalations. This is a major requirement for us, and we hope Evaluagent can build this. Also, Evaluagent does not have global insight generation. This is important for aiding organizational directioning and goal actualization. I feel the demo period is not enough to explore them. Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? It solves the problem of capacity and volume of evaluations as well as speed of evaluation. It also reduced subjectivity while maximizing the quality of generated insights Review collected by and hosted on G2.com. Show More 7/7/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![cain c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "cain c.") CC cain c. fraud agent Mid-Market (51-1000 emp.) 5/27/2024 "g2 review" 0/5 What do you like best about evaluagent? that I can receive feedback and learn more about how to do my job. Review collected by and hosted on G2.com. What do you dislike about evaluagent? is difficult when you're a new user, there are too many options to see. Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? that i can check how i am doing in my work daily basis and improve on my job tasks. Review collected by and hosted on G2.com. Show More Response from Olly Johnson of evaluagent [Editedit](https://www.g2.com/survey_responses/evaluagent-review-9708598/official_response/edit) Thank you for your feedback. We’re glad our feedback feature helps you in your role! We’re sorry to hear you find the platform overwhelming as a new user. We’d love to understand your challenges better. Please reach out to us at cx@evaluagent.com so we can assist you. 8/11/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") UC Verified User in Computer Games Small-Business (50 or fewer emp.) 1/23/2025 "Very simplistic design" 0/5 What do you like best about evaluagent? Its design and how the entire page is organized Review collected by and hosted on G2.com. What do you dislike about evaluagent? sometimes notifications take a little time to load Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? Notifications take a long time to load, it's difficult to understand how to review the evaluations, the icons are not intuitive. Review collected by and hosted on G2.com. Show More 2/14/2025 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") CI Verified User in Insurance Enterprise (\> 1000 emp.) 10/25/2024 "Need to listen to calls" 1/5 What do you like best about evaluagent? Can't say I have had a good experience thus far Review collected by and hosted on G2.com. What do you dislike about evaluagent? appears they are marking off/failing agents on things that are in fact being completed, and when you challenge it, they don't change it, which lowers QA scores for wording and things being completed. Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? They aren't solving problems for agent- appears they are failing agents on things being read but then marking it as failed Review collected by and hosted on G2.com. Show More Response from Olly Johnson of evaluagent [Editedit](https://www.g2.com/survey_responses/evaluagent-review-10411378/official_response/edit) Thank you for sharing your honest feedback with us. We’re truly sorry to hear that your experience with evaluagent hasn’t met your expectations. Ensuring fairness and accuracy in QA scoring is extremely important to us, and your concerns about perceived discrepancies are something we take very seriously. We’d like the opportunity to investigate this further and help resolve these issues. Please reach out to our team at cx@evaluagent.com so we can better understand your specific concerns, including any examples you can share. Our goal is to ensure the platform supports both agents and QA teams effectively. We’re committed to making evaluagent a tool that enhances accuracy, transparency, and collaboration. Thank you again for bringing this to our attention—we’re here to help improve your experience. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 10/28/2024 "Confusing UI" 1/5 What do you like best about evaluagent? ease of implementation to track my quality goals Review collected by and hosted on G2.com. What do you dislike about evaluagent? difficult to navigate interface, many incorrect clicks to find what I'm looking for Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? tracking quality percentage performance, QA Review collected by and hosted on G2.com. Show More Response from Olly Johnson of evaluagent [Editedit](https://www.g2.com/survey_responses/evaluagent-review-10415399/official_response/edit) Thank you for taking the time to share your feedback. We’re glad to hear that you find evaluagent helpful for tracking your quality goals and performance percentages. It’s important to us that the platform supports your QA needs effectively. We’re sorry to hear about your experience with the user interface and navigation. Your feedback is incredibly valuable, and we’d like to help address these concerns. Please feel free to reach out to our team at cx@evaluagent.com so we can better understand the challenges you’re facing and provide guidance or explore ways to improve your experience. Your input plays a crucial role in shaping our platform, and we’re committed to making evaluagent as user-friendly as possible. Thank you again for sharing your thoughts—we’re here to help! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/26/2024 "Review" 0/5 What do you like best about evaluagent? Simple, easy and the feedback can be structured for the agents to easily understand their strengths / weaknesses. Review collected by and hosted on G2.com. What do you dislike about evaluagent? There should be more options to pull better M.I Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? Easy and clear feedback in each section of the scorecard. Review collected by and hosted on G2.com. Show More Response from Olly Johnson of evaluagent [Editedit](https://www.g2.com/survey_responses/evaluagent-review-9926513/official_response/edit) Thank you for your review! We're delighted to hear that you find our platform simple and easy to use, and that it helps in providing structured feedback for agents to understand their strengths and weaknesses. We appreciate your suggestion for more options to pull better M.I. We would be more than happy to discuss this further, as we feel we have lots of options to pull M.I. Please reach out to us at cx@evaluagent.com. We noticed you left a 0-star rating and we'd be very interested to understand the reasons behind this. Your detailed feedback is crucial for us to improve and ensure that we meet your needs and expectations. Thank you for being a valued part of our community! Validated ReviewerSource: Organic ## Questions about evaluagent? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about evaluagent ](https://www.g2.com/products/evaluagent/discussions/new) GU Guest User • Last activity 12 months ago What is EvaluAgent used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-evaluagent-used-for) ZA zaina ali • Last activity 14 days ago How do you use evaluagent feedback to improve skills without getting bogged down in desktop UX? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-do-you-use-evaluagent-feedback-to-improve-skills-without-getting-bogged-down-in-desktop-ux) [ View all Discussions ](https://www.g2.com/products/evaluagent/discuss) ## Pricing Options Pricing provided by evaluagent. ### AutoQM & Improvement Starting at $35.00 1 Per user Per Month ### AutoQM + Conversation Intelligence Starting at $65.00 1 Per user Per Month [ View More Pricing Information ](https://www.g2.com/products/evaluagent/pricing) evaluagent Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-evaluagent) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/zendesk-contact-center-vs-evaluagent) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-evaluagent) ##### ##### evaluagent Features Call Analytics Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/evaluagent/features) ## Top-Rated Alternatives [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ ![Zendesk Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk Contact Center") Zendesk Contact Center 4.5/5(314) ](https://www.g2.com/products/zendesk-contact-center/reviews) [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ View All Alternatives ](https://www.g2.com/products/evaluagent/competitors/alternatives) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) ##### Explore More [SafetyCulture vs Fulcrum for a field operations team that needs digital inspection forms, photo documentation and real-time reporting without a lengthy rollout?](https://www.g2.com/discussions/safetyculture-vs-fulcrum-for-a-field-operations-team-that-needs-digital-inspection-forms-photo-documentation-and-real-time-reporting-without-a-lengthy-rollout)[Which auditing services platforms have genuinely outstanding customer support and comprehensive training resources?](https://www.g2.com/discussions/which-auditing-services-platforms-have-genuinely-outstanding-customer-support-and-comprehensive-training-resources)[Hoopla vs Ambition for a sales ops team that wants to drive rep engagement and performance visibility without paying for capabilities designed for a 500-person sales floor?](https://www.g2.com/discussions/hoopla-vs-ambition-for-a-sales-ops-team-that-wants-to-drive-rep-engagement-and-performance-visibility-without-paying-for-capabilities-designed-for-a-500-person-sales-floor) [What is the most affordable invoice management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-invoice-management-software-for-smbs)[What's the best security compliance software for ensuring data protection](https://www.g2.com/discussions/what-s-the-best-security-compliance-software-for-ensuring-data-protection)[Pros and Cons Details](https://www.g2.com/products/evaluagent/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)