--- title: evaluagent Reviews meta\_title: 'evaluagent Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 447 reviews by the users' company size, role or industry to find out how evaluagent works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 447 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # evaluagent Reviews & Product Details Visit Website evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. * * * Product Website evaluagent Seller [EvaluAgent](https://www.g2.com/sellers/evaluagent) Discussions [evaluagent Community](https://www.g2.com/products/evaluagent/discuss) Languages Supported Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, French, Hungarian, Indonesian, Italian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Turkish, Vietnamese Solution Type All-in-One Show More ## Pricing Pricing provided by evaluagent. ### AutoQM & Improvement Starting at $35.00 1 Per user Per Month [ View More Pricing Information ](https://www.g2.com/products/evaluagent/pricing) ## evaluagent Integrations (13) What do users say about integrations? Verified by evaluagent [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Assembled WFM ](https://www.g2.com/products/assembled-wfm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshcaller ](https://www.g2.com/products/freshcaller/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshchat ](https://www.g2.com/products/freshworks-freshchat/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshservice ](https://www.g2.com/products/freshservice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Genesys ](https://www.g2.com/products/vitech-corporation-genesys/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Peopleware ](https://www.g2.com/products/injixo-peopleware/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") RingCentral Contact Center ](https://www.g2.com/products/ringcentral-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/31/2025 "Easy Scorecard Creation, But Frequent Breakdowns" 2/5 What do you like best about evaluagent? Easy to build scorecards Easy to raise a query Review collected by and hosted on G2.com. What do you dislike about evaluagent? Breaks down a lot Sometimes doesn't load Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? Easy to share feedback and helps analyse data and root causes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 6/4/2023 "Terrible UX" 1.5/5 What do you like best about evaluagent? link to specific cases that are QA'ed so that I can quickly navigate to them Review collected by and hosted on G2.com. What do you dislike about evaluagent? Difficult to navigate, too many drop-down menus. QA review and actual score appear as two separate items and notications Review collected by and hosted on G2.com. What problems is evaluagent solving and how is that benefiting you? I can see exactly where I made mistakes and where there's room for improvement. Getting kudos Review collected by and hosted on G2.com. Show More Response from Ash Smith of evaluagent [Editedit](https://www.g2.com/survey_responses/evaluagent-review-8176560/official_response/edit) Good Morning, Thank you for your feedback we really appreciate any feedback we receive. It's great to hear you are finding the tool great for identifying where mistakes are currently being made and building plans to improve. Upon reviewing your comments further. I would suggest having a call with one of our Customer Success Managers. We have options where you can review and create reports on completed Evaluations which may give you what you need and not only that we have just launched Dynamic Dashboard reporting so you can create the views that mean more to the business. To get in touch with a CSM you can email csm@evaluagent.com and one of the team will be happy to assist. Thanks Ash Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about evaluagent? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about evaluagent ](https://www.g2.com/products/evaluagent/discussions/new) GU Guest User • Last activity 12 months ago What is EvaluAgent used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-evaluagent-used-for) ZA zaina ali • Last activity 14 days ago How do you use evaluagent feedback to improve skills without getting bogged down in desktop UX? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-do-you-use-evaluagent-feedback-to-improve-skills-without-getting-bogged-down-in-desktop-ux) [ View all Discussions ](https://www.g2.com/products/evaluagent/discuss) ## Pricing Options Pricing provided by evaluagent. ### AutoQM & Improvement Starting at $35.00 1 Per user Per Month ### AutoQM + Conversation Intelligence Starting at $65.00 1 Per user Per Month [ View More Pricing Information ](https://www.g2.com/products/evaluagent/pricing) evaluagent Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-evaluagent) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/zendesk-contact-center-vs-evaluagent) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-evaluagent) ##### ##### evaluagent Features Call Analytics Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/evaluagent/features) ## Top-Rated Alternatives [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ ![Zendesk Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk Contact Center") Zendesk Contact Center 4.5/5(314) ](https://www.g2.com/products/zendesk-contact-center/reviews) [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ View All Alternatives ](https://www.g2.com/products/evaluagent/competitors/alternatives) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) ##### Explore More [SafetyCulture vs Fulcrum for a field operations team that needs digital inspection forms, photo documentation and real-time reporting without a lengthy rollout?](https://www.g2.com/discussions/safetyculture-vs-fulcrum-for-a-field-operations-team-that-needs-digital-inspection-forms-photo-documentation-and-real-time-reporting-without-a-lengthy-rollout)[Which auditing services platforms have genuinely outstanding customer support and comprehensive training resources?](https://www.g2.com/discussions/which-auditing-services-platforms-have-genuinely-outstanding-customer-support-and-comprehensive-training-resources)[Hoopla vs Ambition for a sales ops team that wants to drive rep engagement and performance visibility without paying for capabilities designed for a 500-person sales floor?](https://www.g2.com/discussions/hoopla-vs-ambition-for-a-sales-ops-team-that-wants-to-drive-rep-engagement-and-performance-visibility-without-paying-for-capabilities-designed-for-a-500-person-sales-floor) [What is the most affordable invoice management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-invoice-management-software-for-smbs)[What's the best security compliance software for ensuring data protection](https://www.g2.com/discussions/what-s-the-best-security-compliance-software-for-ensuring-data-protection)[Pros and Cons Details](https://www.g2.com/products/evaluagent/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)