evaluagent Features

Based on 39 evaluagent reviews. Utilizes machine learning technology to analyze recorded sales calls

Analyzes or facilitates the analysis of recorded and stored sales calls for insight This feature was mentioned in 42 evaluagent reviews.

Leverages technology to rate or "read" recordings to determine the impact of sales calls 44 reviewers of evaluagent have provided feedback on this feature.

As reported in 40 evaluagent reviews. Transcribes sales calls from speech to text

Utilizes artificial intelligence technology to discover insights within recorded sales calls 41 reviewers of evaluagent have provided feedback on this feature.

Based on 329 evaluagent reviews. Provides tools for evaluating customer interactions

Based on 312 evaluagent reviews. Offers features for maintaining fair and consistent scoring

As reported in 327 evaluagent reviews. Generates quality and performance reports

Based on 316 evaluagent reviews. Tools for providing personalized feedback and coaching sessions

As reported in 324 evaluagent reviews. Provides a centralized dashboard for agents to view their scores and feedback

As reported in 287 evaluagent reviews. Tools for educating and training agents

Integrates with other customer service or CRM software This feature was mentioned in 292 evaluagent reviews.

As reported in 290 evaluagent reviews. Helps ensure customer privacy and data protection

As reported in 28 evaluagent reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 201 evaluagent reviews.

As reported in 199 evaluagent reviews. Condenses long documents or text into a brief summary.

Based on 19 evaluagent reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives