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Compare Hiver and Zoom Workplace 
Featured Products
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
Free
Free
Hiver
Star Rating
(1,274)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansZoom Workplace
Star Rating
(55,733)4.5 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansHiver vs Zoom Workplace
When assessing the two solutions, reviewers found them equally easy to use. However, Zoom Workplace is easier to set up , while reviewers preferred administration and ease of doing business with Hiver overall.
- Reviewers felt that Zoom Workplace meets the needs of their business better than Hiver.
- When comparing quality of ongoing product support, reviewers felt that Hiver is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Hiver over Zoom Workplace.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Zoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
Hiver
Free Trial is available
Zoom Workplace
Free Trial is available
Ratings
Meets Requirements
9.0
987
9.2
42,432
Ease of Use
9.1
1,011
9.1
42,577
Ease of Setup
9.0
586
9.1
13,711
Ease of Admin
9.2
451
9.0
12,310
Quality of Support
9.2
915
8.7
31,347
Has the product been a good partner in doing business?
9.2
442
9.1
11,492
Product Direction (% positive)
9.1
980
8.3
39,921
Features by Category
Ticket and Case Management
8.8
211
|
Verified
Not enough data
8.7
214
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.5
206
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
190
Not enough data
8.6
205
|
Verified
Not enough data
8.1
111
Not enough data
Generative AI
7.2
74
Not enough data
7.3
73
Not enough data
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
Not enough data
8.9
216
|
Verified
Not enough data
8.5
189
Not enough data
7.5
109
Not enough data
7.5
104
Not enough data
Platform
7.5
176
|
Verified
Not enough data
7.8
161
Not enough data
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
Not enough data
9.0
6573
|
Verified
Not enough data
9.1
6772
|
Verified
Not enough data
8.8
6018
|
Verified
Collaboration
Not enough data
8.6
5121
|
Verified
Not enough data
9.1
6763
|
Verified
Not enough data
9.0
6512
|
Verified
Not enough data
8.7
4984
|
Verified
Not enough data
9.3
7119
|
Verified
Functionality
Not enough data
8.5
5079
|
Verified
Not enough data
9.0
6329
|
Verified
Not enough data
8.7
4828
|
Verified
Agentic AI - Virtual Classroom
Not enough data
8.0
108
Business Instant Messaging
Not enough data
8.6
503
Not enough data
8.7
520
Not enough data
8.5
501
Business Instant Messaging
Not enough data
9.0
511
Not enough data
9.2
524
Business Instant Messaging
Not enough data
8.9
500
Not enough data
8.9
507
Not enough data
8.5
501
Generative AI - Business Instant Messaging
Not enough data
8.5
176
AI - Business Instant Messaging
Not enough data
8.4
173
Not enough data
8.4
174
Not enough data
8.3
171
Not enough data
8.3
171
Agentic AI - Business Instant Messaging
Not enough data
7.7
83
Not enough data
7.6
78
Grammar
Not enough data
8.9
74
Not enough data
8.6
74
Not enough data
9.0
75
Formatting
Not enough data
8.7
72
Not enough data
8.4
70
Not enough data
8.5
72
Content
Not enough data
8.7
71
Not enough data
8.5
71
Not enough data
8.6
70
Product Type
Not enough data
8.9
70
Not enough data
8.8
69
Generative AI
Not enough data
8.8
67
Not enough data
9.0
71
Design Tools
Not enough data
8.5
291
Not enough data
8.5
288
Not enough data
8.2
280
Not enough data
8.3
282
Not enough data
8.6
284
Communication Tools
Not enough data
8.7
284
Not enough data
8.9
291
Integrations
Not enough data
8.2
276
Not enough data
8.7
282
Software Offering
Not enough data
8.5
281
Not enough data
9.3
288
Not enough data
8.8
282
Agentic AI - Collaborative Whiteboard
Not enough data
7.9
78
Not enough data
7.9
78
Not enough data
7.8
76
Presenter Tools
Not enough data
9.0
16928
Not enough data
8.6
12636
|
Verified
Not enough data
8.7
13566
|
Verified
Not enough data
8.9
17373
|
Verified
Conferencing Options
Not enough data
9.1
19387
|
Verified
Not enough data
9.2
19539
|
Verified
Not enough data
9.3
21526
|
Verified
Application Tools
Not enough data
8.9
16006
|
Verified
Not enough data
9.1
19224
|
Verified
Not enough data
8.8
16117
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.4
236
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
9.1
407
Not enough data
9.1
407
Not enough data
7.8
379
Platform Content
Not enough data
8.1
376
Not enough data
7.8
373
Not enough data
9.0
396
Platform Additional Functionality
Not enough data
8.5
396
Not enough data
8.1
377
Agentic AI - Screen and Video Capture
Not enough data
7.5
136
Inbox Tools
Not enough data
8.1
101
Not enough data
8.2
103
Not enough data
8.7
104
Not enough data
8.7
103
Coordination Tools
Not enough data
8.8
111
Not enough data
8.8
104
Not enough data
8.5
104
Software Options
Not enough data
9.1
104
Not enough data
9.0
104
Email Client - Agentic AI
Not enough data
7.6
52
Not enough data
7.9
53
Platform Basics
Not enough data
8.8
64
Not enough data
8.2
60
Not enough data
8.7
39
Not enough data
8.7
41
Not enough data
8.3
40
Not enough data
8.1
41
Not enough data
8.3
41
Platform Data
Not enough data
8.1
60
Not enough data
8.4
59
Not enough data
8.2
59
Not enough data
8.5
62
Platform Interoperability
Not enough data
8.7
65
Not enough data
8.3
61
Platform Additional Functionality
Not enough data
8.6
60
Additional Functionality - Visitor Management
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.6
37
Not enough data
7.8
37
Agentic AI - Visitor Management
Not enough data
7.8
27
Platform Basics
Not enough data
8.6
25
Not enough data
8.8
26
Not enough data
8.6
28
Platform Content
Not enough data
8.5
25
Not enough data
7.9
25
Platform Interoperability
Not enough data
8.5
27
Platform Additional Functionality
Not enough data
8.3
28
Not enough data
8.0
27
Not enough data
8.4
24
Agentic AI - Digital Signage
Not enough data
6.5
8
Collaboration Tools
Not enough data
9.2
30705
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
14737
|
Verified
Not enough data
9.1
14791
|
Verified
Meeting Coordination
Not enough data
8.9
28077
|
Verified
Not enough data
9.0
27160
|
Verified
Not enough data
8.9
27447
|
Verified
Not enough data
9.0
15186
|
Verified
Software Type
Not enough data
8.9
26491
|
Verified
Not enough data
8.8
13925
|
Verified
Not enough data
9.2
15839
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.7
422
Not enough data
7.8
423
Not enough data
7.8
414
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
Not enough data
8.3
393
Not enough data
8.5
402
Shared Calendar
Not enough data
8.5
385
Not enough data
8.3
390
Accessibility
Not enough data
8.2
384
Not enough data
8.0
382
Integration
Not enough data
8.3
379
Not enough data
8.2
383
Not enough data
8.5
382
Notifications
Not enough data
8.3
384
Not enough data
7.9
380
Generative AI
Not enough data
7.4
301
Not enough data
7.5
308
Not enough data
7.6
311
Agentic AI - Calendar
Not enough data
7.7
120
Design
Not enough data
9.2
43
Not enough data
9.3
43
Not enough data
9.3
43
Collaboration
Not enough data
9.4
45
Not enough data
9.2
44
File Types
Not enough data
9.0
42
Not enough data
9.1
42
Not enough data
8.9
42
Edit & Revise
Not enough data
9.1
43
Not enough data
9.0
42
Not enough data
9.2
42
Integrate & Embed
Not enough data
9.3
46
Not enough data
9.1
43
Not enough data
9.3
45
Operating System
Not enough data
9.4
45
Not enough data
9.1
45
Not enough data
8.9
41
Generative AI
Not enough data
9.1
41
Not enough data
9.2
42
Not enough data
9.2
41
Not enough data
9.4
40
Not enough data
9.0
41
Agentic AI - Document Creation
Not enough data
9.3
23
Sorting & Filtering
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Not enough data
Integrations
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Not enough data
Time Management
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Not enough data
Generative AI
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Not enough data
Agentic AI - Email Management
7.2
31
Not enough data
7.2
32
Not enough data
Integrations
Not enough data
7.7
644
Not enough data
8.6
672
Not enough data
8.9
672
Not enough data
7.7
637
Not enough data
7.6
632
Branding & Customizatio
Not enough data
8.1
643
Not enough data
8.5
656
Not enough data
8.1
632
Automatic Rules & Configurations
Not enough data
8.4
640
Not enough data
8.5
652
Not enough data
8.4
655
Agentic AI - Business Scheduling
Not enough data
7.4
164
Not enough data
7.5
166
Seating Options
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.6
19
Not enough data
8.9
19
Tech Stack
Not enough data
8.5
21
Not enough data
8.8
20
Not enough data
9.2
22
Not enough data
8.5
19
Generative AI
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.2
19
Not enough data
7.5
19
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.8
161
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
6
Not enough data
Self-Service Experience
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Self-Service Platform
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
8.5
118
Not enough data
8.8
125
Not enough data
8.5
123
Meeting Automation - AI Meeting Assistants
Not enough data
9.0
145
Not enough data
8.7
122
Not enough data
8.7
123
Meeting Insights - AI Meeting Assistants
Not enough data
8.2
121
Not enough data
8.4
120
Not enough data
9.1
134
Accessibility - AI Meeting Assistants
Not enough data
8.3
118
Not enough data
8.6
125
Not enough data
8.3
114
Agentic AI - AI Meeting Assistants
Not enough data
7.8
76
Not enough data
7.8
77
Not enough data
8.0
76
Not enough data
7.9
77
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - Productivity Bots
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.2
11
Agentic AI - UCaaS Platforms
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
8.7
9
Extensions
Not enough data
8.9
1483
|
Verified
Not enough data
8.8
1460
|
Verified
Not enough data
8.7
1368
Features
Not enough data
8.8
1378
|
Verified
Not enough data
8.7
1331
Not enough data
8.9
1770
|
Verified
Not enough data
9.2
2014
|
Verified
Not enough data
9.3
2094
|
Verified
Not enough data
8.8
1597
|
Verified
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Zoom Workplace share no categories
Unique Categories
Hiver is categorized as Email Management, Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Zoom Workplace is categorized as UCaaS Platforms, AI Meeting Assistants, Business Instant Messaging, Business Scheduling, Desk Booking, Email Client, Screen Sharing, Collaborative Whiteboard, AI Writing Assistant, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, Calendar, Video Conferencing, Virtual Classroom, and Productivity Bots
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Information Technology and Services
8.9%
Computer Software
8.3%
Marketing and Advertising
5.7%
Education Management
5.5%
Higher Education
4.7%
Other
66.9%
Alternatives
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
How do you rate zoom for companies, what advantages does it offer?
48 Comments
MC
Zoom is very good. I use it in teaching my classes because of the control it gives the host. Google Meet is a close second for me. Zoom allows you to use...Read more
What does Zoom do?
28 Comments
DB
A unified communications platform that works as a soft phone and video conference tool both in desktop and mobile devices. Easy to use, integrated with all...Read more
What software do I need for zoom?
26 Comments
DK
You need zoom app which you can download free for mobile or pc . that's all.Read more
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