# How can i separate Hiver tickets from my own emails in Gmail?



##### Post Metadata
- Posted at: over 4 years ago
- Author title: Workday Analyst
- Net upvotes: 1


## Comments
### Comment 1

We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. 

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Director Global Business Systems at Celonis


#### Reply 1

Yes, i have that one, but when i am running a search in all my emails the hiver tickets also come up in there, because it searches in archive and inbox. 

##### Reply Metadata
- Posted at: over 4 years ago
- Author title: Workday Analyst

#### Reply 2

Veronica, you just need to add in:inbox to your search in Gmail. This would search in only your Gmail inbox. Hiver emails are not in your inbox unless they're assigned to you, or unless you're in to/cc on those emails. So adding in:inbox to the search would give you results only from your inbox. If you have questions about this, please reach out to us at support@hiverhq.com.

##### Reply Metadata
- Posted at: over 4 years ago
- Author title: Founder, CEO @Hiver



## Related Product
[Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4