Spend Management Software: Analyst Takeaways from G2’s Review Data

Tracking expenses is a challenge that every business faces. From travel costs to employee purchases, spending can quickly get out of hand without a clear system. That’s where spend management software comes in. It’s not just a digital ledger, it’s a way to keep spending organized, automate approvals, and maintain visibility over company costs. After reviewing thousands of G2 user reviews, I’ve seen how teams in software, IT services, non-profits, and accounting rely on these tools to simplify spend and expense management. They log receipts, enforce spending policies, and prevent budget overruns. Spend management software is a must-have for companies dealing with complex spending categories or managing multiple departments.

What I Often See in Spend Management Feedback

Pros: What Users Consistently Appreciate Ease of Use: Users often highlight how intuitive these platforms are. Whether navigating menus, submitting expenses, or automating receipts, they appreciate how simple it is to get things done. “Easy to use. Easy to digest. Access to Support/Live Chat. Self-serve resources, like FAQs and Help Center Articles. I set up an event for my team onsite recently, when previously, I had only used the tool for my company expenses, and I was concerned I would mess something up. But everything was straightforward to set up.”- Allison Guertin, Navan review. Automated Receipt Management: I’ve noticed that many users appreciate being able to email receipts directly to the platform. They’re automatically logged and matched with expenses, which greatly simplifies expense tracking, especially for people who travel often. “What stands out are the powerful features—real-time expense tracking, automated receipt capture, and seamless integrations with accounting software. It has significantly improved how we handle business expenses, saving time and reducing manual errors.”- Alexandra Holt, Payhawk review. Centralized Expense Tracking: Users value having a single platform where all spending is tracked and categorized. This makes it easier for finance teams to monitor expenses and for managers to monitor budgets. “It is the easy integration of expense management and tracking in one platform. Automated business processes for payments and real-time expense tracking. The use of virtual cards makes it easier to manage and allocate budgets. It is easy, daily, and time-saving.” -Shabbir Ambaliyasana, BILL review. Cons: Where Many Platforms Fall Short Confusing Navigation: Several reviews mention that the interface can be confusing, especially with too many views or settings that are difficult to navigate. This can be a barrier for teams trying to use the platform efficiently. “The only critique I have is that sometimes the navigation through the interface is not intuitive. Once you use it a couple of times, you understand the nuances, but at first it can be confusing.”-Bill Rose, Airbase review. Budget Management Complexity: I see users mention that setting up and managing budgets can be confusing, with multiple steps that aren’t always clear. This is a common issue, especially for teams trying to maintain strict budget control. “The budget piece can be confusing, and receiving a card takes a long time. Training could be better, and based on our setup, there could have been a better job of splitting expenses across various locations. That component seems limited.” - Michelda Johnson, BILL Spend & Expense (Formerly Divvy) review. Limited Customization: Users sometimes wish more flexibility in tracking or categorizing expenses. The lack of customization can be a roadblock for teams with unique needs. “While the tool covers a wide range of procurement needs effectively, there are occasional opportunities to enhance the user experience further, especially with more advanced analytics and reporting customization. ”- Nalini Gottumukkala, PRM360 review.

My Expert Takeaway on Spend Management Software in 2025

The teams that get the most out of spend management software don’t just track expenses. They use it to gain a clear understanding of where their money is going, prevent unnecessary costs, and keep spending aligned with their financial goals. With an average star rating of 4.5, an 8.8/10 likelihood to recommend, and high scores for ease of use (7.0/7), setup (6.5/7), and support (7.0/7), these platforms consistently earn praise for how they simplify financial management. The best teams use these tools to set budgets, automate approvals, and monitor spending in real time. I’ve observed it is also used to optimize travel costs, negotiate better rates, and spot wasteful spending before it adds up. They treat spend management software as a way to drive smarter decisions, not just a place to store receipts. For these teams, tracking costs is not just about turning spending data into insights. They know where their money goes, how to control it, and how to turn savings into a competitive advantage.

Page 4 | Best Spend Management Software: User Reviews from September 2026

Gatekeeper

Gatekeeper is the only unified Vendor and Contract Lifecycle Management solution. Built for lean Finance, Procurement and Legal teams with enterprise-sized compliance responsibilities, Gatekeeper brings every vendor, contract, obligation, renewal, performance review and line of spend together in one connected platform. Unlike standalone CLM, supplier risk and procurement tools, every stage of the vendor lifecycle stays connected, giving organisations complete visibility, stronger governance and better commercial decisions. Due diligence shapes the contract. The contract stays connected to obligations, performance and spend. A continuous view of what every vendor delivers and costs surfaces savings your team can act on Gatekeeper AI turns your data into answers, while Gatekeeper Agents turn those answers into action. More than 50 specialist agents automate due diligence, contract review, evidence collection, compliance monitoring, obligation tracking and supplier performance. Customers reduce vendor onboarding by up to 90%, accelerate contracting by up to 75%, reclaim more than 30 weeks of manual administration and reduce vendor spend by up to 14%. With implementation in less than 60 days, more than 1,700 integrations and SOC 1 Type 2, SOC 2 Type 1, ISO 9001 and ISO 27001 certifications, Gatekeeper helps organisations strengthen governance, accelerate contracting and unlock more value from every supplier relationship. Protection ✦ Performance. Together.

Average Rating: 4.5/5.0

Total Reviews: 82

How Do G2 Users Rate Gatekeeper?

Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Gatekeeper?

Seller: Gatekeeper
Company Website:
Year Founded: 2010
HQ Location: London, United Kingdom
Twitter: @gatekeeperhq
100 Twitter followers
LinkedIn® Page: www.linkedin.com
116 employees on LinkedIn®

Who Uses This Product?

Top Industries: Information Technology and Services, Financial Services
Company Size: 49% Medium, 29% Large

What Do G2 Reviewers Say About Gatekeeper?

AI-generated summary from verified user reviews

Pros

Users commend the user-friendly design of Gatekeeper, appreciating its ease of use and exceptional client service.
Users praise Gatekeeper's exceptional customer support, highlighting the team's dedication and effectiveness in assisting users.
Users find contract management easy with Gatekeeper, benefiting from efficient onboarding and streamlined processes.
Users find implementation easy with Gatekeeper, thanks to friendly support and intuitive features that enhance user experience.
Users love the customization options in Gatekeeper, enhancing user experience and adapting to unique business needs.

Cons

Users are frustrated by missing features like customization options and integration with ERP systems in Gatekeeper.
Users find limited customization frustrating, as it prolongs modifications and restricts personal adjustments to configurations.
Users find the product expensive, noting that pricing could be improved and additional modules significantly increase costs.
Users find the high fees for additional modules to be a significant drawback, impacting overall value.
Users report poor customer support, facing challenges even after submitting Tech support requests for issue resolution.

What Are Recent G2 Reviews of Gatekeeper?

"Easy-to-Connect CLM with a Powerful API"

Rating: 4.5/5.0 stars

— David d.

Best Spend Management Software - Page 4

How Many Spend Management Software Products Does G2 Track?

Category Stats (Sep 2026)

How Does G2 Rank Spend Management Software Products?

G2 Grid® for Spend Management Software

How Do G2 Users Rate Gatekeeper?

Who Is the Company Behind Gatekeeper?

Who Uses This Product?

What Do G2 Reviewers Say About Gatekeeper?

Pros

Cons

What Are Recent G2 Reviews of Gatekeeper?

What Are G2 Users Discussing About Gatekeeper?

How Do G2 Users Rate Tropic?

Who Is the Company Behind Tropic?

Who Uses This Product?

What Do G2 Reviewers Say About Tropic?

Pros

Cons

What Are Recent G2 Reviews of Tropic?

How Do G2 Users Rate Order.co?

Who Is the Company Behind Order.co?

Who Uses This Product?

What Do G2 Reviewers Say About Order.co?

Pros

Cons

What Are Recent G2 Reviews of Order.co?

How Do G2 Users Rate Mercury?

Who Is the Company Behind Mercury?

Who Uses This Product?

What Do G2 Reviewers Say About Mercury?

Pros

Cons

What Are Recent G2 Reviews of Mercury?

How Do G2 Users Rate Corpay One?

Who Is the Company Behind Corpay One?

Who Uses This Product?

What Do G2 Reviewers Say About Corpay One?

Pros

Cons

What Are Recent G2 Reviews of Corpay One?

What Are G2 Users Discussing About Corpay One?

How Do G2 Users Rate Zaggle?

Who Is the Company Behind Zaggle?

Who Uses This Product?

What Do G2 Reviewers Say About Zaggle?

Pros

Cons

What Are Recent G2 Reviews of Zaggle?

What Are G2 Users Discussing About Zaggle?

How Do G2 Users Rate Weel?

Who Is the Company Behind Weel?

Who Uses This Product?

What Are Recent G2 Reviews of Weel?

What Are G2 Users Discussing About Weel?

How Do G2 Users Rate PRMAI?

Who Is the Company Behind PRMAI?

Who Uses This Product?

What Do G2 Reviewers Say About PRMAI?

Pros

Cons

What Are Recent G2 Reviews of PRMAI?

What Are G2 Users Discussing About PRMAI?

How Do G2 Users Rate ZoneProcure?

Who Is the Company Behind ZoneProcure?

Who Uses This Product?

What Do G2 Reviewers Say About ZoneProcure?

Pros

Cons

What Are Recent G2 Reviews of ZoneProcure?

How Do G2 Users Rate Coupa?

Who Is the Company Behind Coupa?

Who Uses This Product?

What Do G2 Reviewers Say About Coupa?

Pros

Cons

What Are Recent G2 Reviews of Coupa?

What Are G2 Users Discussing About Coupa?

How Do G2 Users Rate PayEm?

Who Is the Company Behind PayEm?