--- title: Oversight Reviews meta\_title: 'Oversight Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 50 reviews by the users' company size, role or industry to find out how Oversight works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 50 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- ### Oversight Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **exceptional customer support** from Oversight, ensuring prompt assistance and tailored solutions for their needs. [(14 mentions)](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=1142833&qs=pros-and-cons#reviews) Users highlight the **efficiency improvement** with Oversight, significantly reducing manual audits and enhancing decision-making capabilities. [(12 mentions)](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=1141658&qs=pros-and-cons#reviews) Users commend Oversight for its **enhanced efficiency** , significantly reducing manual efforts and improving accuracy in transaction reviews. [(11 mentions)](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=1142563&qs=pros-and-cons#reviews) Users value the **ease of deployment** and exceptional customer service of Oversight, enhancing overall organizational efficiency. [(11 mentions)](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=1142658&qs=pros-and-cons#reviews) Users find Oversight's **implementation ease** exceptional, with a user-friendly setup that enhances efficiency in data management. [(10 mentions)](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=1142592&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Oversight, complicating insights and requiring clearer support for effective use. [(5 mentions)](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=2087733&qs=pros-and-cons#reviews) Users face **poor customer support** , as responses are slow and often do not resolve issues correctly on the first attempt. [(5 mentions)](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=1142734&qs=pros-and-cons#reviews) Users struggle with the **complexity of Oversight** , finding setup and insights challenging amid system bugs and issues. [(4 mentions)](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=2087885&qs=pros-and-cons#reviews) Users experience **inconsistent support and performance** from Oversight, leading to unresolved issues and inaccuracies over time. [(4 mentions)](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=2270514&qs=pros-and-cons#reviews) Users experience **slow performance** with lengthy loading times, making transaction processing frustrating and inefficient. [(4 mentions)](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=1142846&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Oversight ##### 1. Customer Support Users highlight the **exceptional customer support** from Oversight, ensuring prompt assistance and tailored solutions for their needs. [ See 14 mentions ](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=1142833&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "Customizable Audit Precision with Reliable Support" What do you like about Oversight? We like Oversight for its audit risk model customization. We can customize what should or should not be flagged at a granular level, which helps the t ![Vishal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal G.") VG Vishal G. Enterprise (\> 1000 emp.) 5.0/5 "Exceptional Automation and Support Make Oversight Indispensable" What do you like about Oversight? I appreciate Oversight’s robust automation and system-driven controls, which consistently deliver a high level of accuracy and reliability. The platfo ##### 2. Efficiency Improvement Users highlight the **efficiency improvement** with Oversight, significantly reducing manual audits and enhancing decision-making capabilities. [ See 12 mentions ](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=1141658&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Continuous Analytics Updates Keep Us Ahead of Travel Risks" What do you like about Oversight? Continuous updates to analytics that help us stay ahead of the risks with out travel spend ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "Customizable Audit Precision with Reliable Support" What do you like about Oversight? We like Oversight for its audit risk model customization. We can customize what should or should not be flagged at a granular level, which helps the t ##### 3. Efficiency Users commend Oversight for its **enhanced efficiency** , significantly reducing manual efforts and improving accuracy in transaction reviews. [ See 11 mentions ](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=1142563&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "Customizable Audit Precision with Reliable Support" What do you like about Oversight? We like Oversight for its audit risk model customization. We can customize what should or should not be flagged at a granular level, which helps the t AA Alonso A. 5.0/5 "Empowers Smart Decision-Making with Ease" What do you like about Oversight? I use Oversight to identify risky transactions and ensure policy compliance. I really like Oversight's friendly interface and how it helps with big am ##### 4. Helpful Users value the **ease of deployment** and exceptional customer service of Oversight, enhancing overall organizational efficiency. [ See 11 mentions ](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=1142658&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "Customizable Audit Precision with Reliable Support" What do you like about Oversight? We like Oversight for its audit risk model customization. We can customize what should or should not be flagged at a granular level, which helps the t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Oversight Transformed Our Expense Auditing Process" What do you like about Oversight? Before we started using Oversight, we were only able to audit around 10% of our expense reports. Now, with Oversight, I feel much more assured that an ##### 5. Implementation Ease Users find Oversight's **implementation ease** exceptional, with a user-friendly setup that enhances efficiency in data management. [ See 10 mentions ](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=1142592&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "Customizable Audit Precision with Reliable Support" What do you like about Oversight? We like Oversight for its audit risk model customization. We can customize what should or should not be flagged at a granular level, which helps the t AA Alonso A. 5.0/5 "Empowers Smart Decision-Making with Ease" What do you like about Oversight? I use Oversight to identify risky transactions and ensure policy compliance. I really like Oversight's friendly interface and how it helps with big am ### 5 Cons or Disadvantages of Oversight ##### 1. Learning Curve Users face a **steep learning curve** with Oversight, complicating insights and requiring clearer support for effective use. [ See 5 mentions ](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=2087733&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "Customizable Audit Precision with Reliable Support" What do you dislike about Oversight? I've been having some issues with data completeness when it flows from Concur into Oversight. Some expense reports were left as 'pending audit' and we ![Jennifer G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer G.") JG Jennifer G. Enterprise (\> 1000 emp.) 4.0/5 "Empowers Focused Audits and Streamlines Organization" What do you dislike about Oversight? Some parts of the software are still in the process of "learning," which can make certain insights harder to utilize because of the presence of false ##### 2. Poor Customer Support Users face **poor customer support** , as responses are slow and often do not resolve issues correctly on the first attempt. [ See 5 mentions ](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=1142734&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Continuous Analytics Updates Keep Us Ahead of Travel Risks" What do you dislike about Oversight? Support team takes too long to resolve issues and does not always resolve issues correctly the first time. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Uncovering insights Concur misses & driving streamlined review and compliance" What do you dislike about Oversight? There is opportunity to improve the accuracy of receipt recognition and keyword-based detection. Some duplicate cases are not consistently identified. ##### 3. Complexity Users struggle with the **complexity of Oversight** , finding setup and insights challenging amid system bugs and issues. [ See 4 mentions ](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=2087885&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "Customizable Audit Precision with Reliable Support" What do you dislike about Oversight? I've been having some issues with data completeness when it flows from Concur into Oversight. Some expense reports were left as 'pending audit' and we ![Jennifer G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer G.") JG Jennifer G. Enterprise (\> 1000 emp.) 4.0/5 "Empowers Focused Audits and Streamlines Organization" What do you dislike about Oversight? Some parts of the software are still in the process of "learning," which can make certain insights harder to utilize because of the presence of false ##### 4. Inconsistent Users experience **inconsistent support and performance** from Oversight, leading to unresolved issues and inaccuracies over time. [ See 4 mentions ](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=2270514&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Continuous Analytics Updates Keep Us Ahead of Travel Risks" What do you dislike about Oversight? Support team takes too long to resolve issues and does not always resolve issues correctly the first time. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "Customizable Audit Precision with Reliable Support" What do you dislike about Oversight? I've been having some issues with data completeness when it flows from Concur into Oversight. Some expense reports were left as 'pending audit' and we ##### 5. Slow Performance Users experience **slow performance** with lengthy loading times, making transaction processing frustrating and inefficient. [ See 4 mentions ](https://www.g2.com/products/oversight-oversight/reviews?filters%5Bsentiment_snippet%5D=1142846&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "Good but still a long way to go" What do you dislike about Oversight? Itemized Receipt Detection: The system does not currently distinguish between valid itemized receipts and generic vouchers, often accepting the latter ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "AP Manager" What do you dislike about Oversight? One item that could use improvement is the speed of pulling historical data. MT Meredith T. Sr. Analyst Enterprise (\> 1000 emp.) 7/23/2026 "Oversight Delivers Actionable Insights for Smarter Spend Compliance" 5/5 What do you like best about Oversight? Oversight is going to help our very large organization track policy violations more effectively and efficiently. We are able to now capture meaningful and actionable insights into employee spending and expense reconciliation behaviors. Changing these behaviors at such a large scale feels impossible but this tool is going to make it possible for our lean team to execute and deliver on those much needed changes. Review collected by and hosted on G2.com. What do you dislike about Oversight? There is nothing to dislike about this tool. The only thing is that there is a learning curve to building the muscle memory to navigating the platform. That takes practice and time. The implementation team were extremely supportive and graceful with that process. One other call out is the self-guided training. I accidentally completed the test BEFORE I completed the lessons. If there is a way to prevent future users from doing so, I would recommend making that adjustment. Review collected by and hosted on G2.com. What problems is Oversight solving and how is that benefiting you? Oversight is solving a much needed reporting gap and policy violation tracking gap. The tool also enables us to contact employees directly about policy violations and address behaviors directly. Concur doesn't offer that but Oversight does and it is TIME SAVER! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 7/24/2026 "Smarter, More Proactive T&E Audits with Clearer Expense Visibility" 5/5 What do you like best about Oversight? What I like most about Oversight is how it strengthens our audit process with smarter, more consistent detection of potential policy issues, duplicate charges, missing documentation, and unusual spending patterns. It gives our team clearer visibility into expense activity and helps us concentrate on the transactions that truly need review, instead of relying solely on manual sampling. I also appreciate that Oversight supports both compliance and the employee experience by surfacing issues earlier and giving us a chance to correct them or coach employees before small problems become bigger ones. Overall, it helps us move toward a more proactive, data-driven T&E audit program. Review collected by and hosted on G2.com. What do you dislike about Oversight? What I like least about Oversight is that, like any audit analytics tool, it requires thoughtful configuration and ongoing tuning to make sure alerts are meaningful and aligned to T-Mobile policy. Some items may be flagged even though they are ultimately allowable, so there will still be a need for human review, context, and judgment. There is also some upfront effort required to build the right workflows, templates, exception handling, and user guidance. That said, those challenges feel manageable and are outweighed by the long-term benefits of stronger visibility, consistency, and compliance. Review collected by and hosted on G2.com. What problems is Oversight solving and how is that benefiting you? Oversight is helping solve the challenge of identifying higher-risk expenses more consistently and efficiently across a large volume of transactions, while also giving us stronger reporting capabilities that we did not previously have. The improved reporting will help us see patterns across policy exceptions, duplicate charges, missing documentation, personal expenses, and other risk areas, instead of only addressing issues one transaction at a time. This benefits us by giving leadership and the TEC team better visibility into trends, root causes, and coaching opportunities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Enterprise (\> 1000 emp.) 6/17/2026 "Oversight’s AI Catches What Teams Might Miss" 5/5 What do you like best about Oversight? Oversight has the AI ability to do the work that several human beings couldn't do. I would have to hire an entire team of people to accomplish the same amount of work and even then I feel like we would miss something that Oversight would have caught. Review collected by and hosted on G2.com. What do you dislike about Oversight? If I had a dislike it would be on the integration. The amount of data that has to go from our system to Oversight and back is so great that it takes several hours to download and upload the data. I wish there was a way to have it around an hour instead. Review collected by and hosted on G2.com. What problems is Oversight solving and how is that benefiting you? Oversight is actively improving their AI in such a way that it can keep up with the people who are trying to cheat our business out of T&E money. There are dishonest employees out there with capabilities to access AI now to break the rules so we need someone like Oversight on our side to fight back. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sébastien C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sébastien C.") SC Sébastien C. Corporate Responsible for all Group Applications for Procurement and Finance Enterprise (\> 1000 emp.) 7/20/2026 "Great Solution and Implementation Team That Adapts to Your Needs" 4/5 What do you like best about Oversight? Their solution is great!! But i'd like to have insights and exceptions that could be customizable more especially for a worldwide group where different matters occurs depending on the country. The implementation team is great! They listen and try to adapt as much as one can. Review collected by and hosted on G2.com. What do you dislike about Oversight? Bit to rigid for large companies where some countries have some form of dependencies. Largely turned towards US companies and not European ones Review collected by and hosted on G2.com. What problems is Oversight solving and how is that benefiting you? Easy. We used to analyze 4% of our Expense with probably some frauds. Now 100% are screened and fraud will drop. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AG ANNA G. Global T&E Process Owner Enterprise (\> 1000 emp.) 4/7/2026 "Clean, Intuitive Interface That’s Easy to Navigate" 5/5 What do you like best about Oversight? The system is easy to navigate, with a clean, intuitive interface. It’s a much better option than the previous tool we used. Review collected by and hosted on G2.com. What do you dislike about Oversight? Compared with our previous system, we’re missing the ability to set review thresholds for expense-type subcategories, which is proving problematic. In addition, it doesn’t check itemization or provide translation. Those features were included in the basic package in our previous tool, but here we would need to pay extra. Access is also subject to an additional charge, which was not the case with Appzen. Review collected by and hosted on G2.com. What problems is Oversight solving and how is that benefiting you? It reduces the time we spend reviewing expense reports, which is cost-efficient. It also helps us focus our attention on what really matters, instead of reviewing items that don’t add value. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 12/16/2025 "Customizable Audit Precision with Reliable Support" 4/5 What do you like best about Oversight? We like Oversight for its audit risk model customization. We can customize what should or should not be flagged at a granular level, which helps the team pinpoint risky areas while reducing manual workload. I also appreciate the good and timely support throughout the implementation process. It helps us target the risky areas for a manual audit and offers more risk categories. It's great that we can choose to auto-approve or auto-reject exceptions flagged by certain risk models. The overall accuracy is better with Oversight comparing to the old tool we used. Review collected by and hosted on G2.com. What do you dislike about Oversight? I've been having some issues with data completeness when it flows from Concur into Oversight. Some expense reports were left as 'pending audit' and weren't actioned into Oversight until we reported the issue. Also, there have been duplicated exceptions flagged by Oversight due to system bugs. I think Oversight should have a system to monitor these issues and be the first to identify and report them, rather than us having to catch them. The initial setup wasn't easy, and it took a while for us to fine-tune the insights. However, it is totally understandable as we've been asking for customizations and descopes. It definitely worth the time to deep dive in to the insights while still in implementation. Review collected by and hosted on G2.com. What problems is Oversight solving and how is that benefiting you? I use Oversight for custom audit risk models, helping my team focus on risky areas and reduce manual work with auto approvals or rejections for exceptions. Review collected by and hosted on G2.com. Show More Response from MACIE SMITH of Oversight [Editedit](https://www.g2.com/survey_responses/oversight-review-12101989/official_response/edit) Thank you for sharing your experience! We really appreciate the time and thought you put into your review. We’re glad Oversight is helping your team focus on the right risks and reduce manual effort—and it’s great to hear the accuracy and flexibility are a step up from your previous solution. We understand how frustrating it is when data doesn’t flow cleanly or when issues come up that require extra manual follow-up. That’s not the experience we want for our clients. We’ll share this feedback with our product and engineering teams so they can dig into what’s happening and help prevent it going forward. Your input genuinely helps us improve. Thanks again for the partnership—we value the collaboration and appreciate you flagging this. Validated ReviewerSource: G2 invite on behalf of seller ![Vishal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal G.") VG Vishal G. Process Lead - Concur Expense Audit Enterprise (\> 1000 emp.) 12/9/2025 "Exceptional Automation and Support Make Oversight Indispensable" 5/5 What do you like best about Oversight? I appreciate Oversight’s robust automation and system-driven controls, which consistently deliver a high level of accuracy and reliability. The platform significantly reduces manual effort, minimizes errors, and enhances compliance through timely and intelligent validations. I also value the responsiveness of the Oversight team—any new requirements or enhancements are carefully considered, prioritized, and implemented effectively. This proactive approach to continuous improvement makes Oversight a dependable and efficient tool for managing exception reviews and overall process governance. Review collected by and hosted on G2.com. What do you dislike about Oversight? One area that could be improved is the handling of Discop’ed Related Exceptions. Currently, the system tags only one exception for auditor review, while the remaining exceptions tied to individual expense lines are closed automatically (DRE). This approach needs further review and validation. Ideally, only the expense lines without any exceptions should be auto-closed (DRE), while all exception-related lines should remain open for proper auditor review. Revisiting this logic would help ensure more accurate and thorough exception handling. We have been waiting a long time for AI detection to be implemented for our APAC region, which is still on hold due to APAC region tax requirements. Review collected by and hosted on G2.com. What problems is Oversight solving and how is that benefiting you? Oversight provides more accurate and efficient analysis of duplicate expenses, both within the same employee’s submissions and across different employees, which greatly reduces the risk of duplicate reimbursements. Additionally, its vendor validation and keyword-based checks are extremely helpful in identifying potential issues, ensuring compliance, and improving the overall quality of expense review. These capabilities save time, enhance accuracy, and support stronger internal controls.” Review collected by and hosted on G2.com. Show More Response from MACIE SMITH of Oversight [Editedit](https://www.g2.com/survey_responses/oversight-review-12062535/official_response/edit) Thank you for such a thoughtful and detailed review. We’re glad to hear that Oversight’s automation and system-driven controls are helping reduce manual effort, improve accuracy, and support strong compliance—and we truly appreciate the recognition of our team’s responsiveness. Partner feedback plays a big role in how we prioritize and deliver enhancements, so it means a lot to hear that reflected in your experience. We also appreciate you calling out the current behavior around Discovered Related Exceptions. Your perspective on keeping all exception-related lines open for auditor review is a valid one, and this is exactly the kind of practical feedback we rely on as we continue refining exception logic to better support real-world audit workflows. Regarding AI detection in APAC, we understand the frustration with the delay. Regional tax requirements add complexity, but we know how important consistent coverage is across geographies. This remains an active area of focus for us, and we appreciate your patience as we work to deliver a solution that meets both regulatory needs and your expectations. Thanks again for the partnership and for taking the time to share such constructive feedback. Validated ReviewerSource: G2 invite on behalf of seller ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") CB Verified User in Biotechnology Enterprise (\> 1000 emp.) 7/21/2026 "Automatic Expense Report Reviews with Flexible Customization" 4/5 What do you like best about Oversight? The ability to automatically review all expense reports. Flexibility of the system to adjust to Medtronic's requirements. Review collected by and hosted on G2.com. What do you dislike about Oversight? At times, there were communication disconnects within the internal Oversight team. For example, we would discuss rolling out the implementation in phases with the implementation manager, but that plan wouldn’t always be communicated internally to the PM or the ORS team. Review collected by and hosted on G2.com. What problems is Oversight solving and how is that benefiting you? We’re now auditing 100% of expenses, expanding our coverage and giving us a better chance to identify violations. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jennifer G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer G.") JG Jennifer G. Manager, Corporate Cards and Expenses Enterprise (\> 1000 emp.) 12/11/2025 "Empowers Focused Audits and Streamlines Organization" 4/5 What do you like best about Oversight? This tool enables us to concentrate on the most critical audits, helping us identify significant policy issues that need to be addressed and reinforced through education. It also provides a centralized location for storing our communications and completed work, making it easier to keep everything organized. Review collected by and hosted on G2.com. What do you dislike about Oversight? Some parts of the software are still in the process of "learning," which can make certain insights harder to utilize because of the presence of false positives. Review collected by and hosted on G2.com. What problems is Oversight solving and how is that benefiting you? This tool is effective for identifying policy misuse and fraud. It also assists in refining company policies, educating employees, saving money, and maintaining a strong focus on risk management. Review collected by and hosted on G2.com. Show More Response from MACIE SMITH of Oversight [Editedit](https://www.g2.com/survey_responses/oversight-review-12079004/official_response/edit) Thanks for sharing your experience—we really appreciate it. We’re glad Oversight is helping your team focus time and energy on the audits that matter most, and that having everything centralized has made it easier to stay organized and consistent in your follow-up and education efforts. We also hear you on the false positives. Our models are designed to surface potential risk, but we know insights are only useful if they’re clear and actionable. Feedback like this helps us continue refining how Oversight learns and improves, so it delivers stronger signal with less noise over time. Thanks again for being a partner—we appreciate the opportunity to keep learning alongside you. Current UserValidated ReviewerSource: Organic ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Enterprise (\> 1000 emp.) 4/2/2026 "Intuitive Risk Detection and Anomaly Insights in Expense Data" 5/5 What do you like best about Oversight? What I’ve found most valuable about Oversight is its ability to identify potential risks and anomalies in expense data. The platform is also very intuitive to use, and it supports different personalized solutions depending on what you need. Review collected by and hosted on G2.com. What do you dislike about Oversight? There are many ways to summarize your research. This isn’t really a negative point, since Oversight cooperates with multiple partners. Review collected by and hosted on G2.com. What problems is Oversight solving and how is that benefiting you? It stays focused on what actually matters. The ability to identify vendors through MC codes has helped us improve expense categorization and prevent potential fraud. Review collected by and hosted on G2.com. 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