Oversight Reviews & Product Details

Oversight’s integrated, AI-powered spend monitoring platform helps finance, audit, procurement, and shared services leaders protect working capital and gain confidence in their financial controls. By continuously analyzing every transaction, Oversight proactively surfaces fraud, errors, and policy breaches before they trigger financial misstatements, regulatory failures, or reputational damage. Unlike fragmented tools or manual sampling, Oversight applies continuous learning models built on deep transaction data, combined with proven compliance best practices, for unmatched accuracy. This reduces cash flow surprises, lowers fraud risk, and frees teams to focus on growth instead of endless reviews — giving finance teams confidence their organization is protected today and tomorrow. Oversight’s platform reinvents the audit and goes beyond spend monitoring by harnessing AI to deliver actionable insights that matter. Here's why Oversight stands out: • T&E and P-card Monitoring: Oversight’s integrated, AI-powered T&E solution analyzes expense reports, card spend, and reimbursements in real time. It detects policy violations, fraud, and errors before they escalate. Finance, audit, and shared services teams gain confidence their expense controls work, protect working capital, and free time for more strategic priorities. • Procure-to-Pay : Oversight’s integrated, AI-powered P2P platform continuously analyzes procurement and payment data, vendor master records, and compliance adherence in real time. It detects fraud, errors, duplicate payments, and risky patterns before they become costly. Finance teams gain confidence their controls work, protect cash, and focus on higher-value initiatives. • Big-Picture Insights: Real-time dashboards show audit outcomes and program impacts, empowering your team to make smarter decisions. • Global Risk Focus: AI-driven models help your team zero in on high-impact risks, cutting through the noise. • Seamless Communication: Built-in tools streamline policy enforcement and employee engagement, keeping everything on track. • AP Precision: Catch duplicates, overpayments, and errors before they cost you. Oversight automatically flags risks and keeps your finances and Vendor Master clean. With a 98% accuracy rate and expert support, Oversight empowers finance teams to tackle financial challenges more efficiently and effectively.

Product Website

Seller

Oversight

Discussions

Oversight Community

Languages Supported

English

Overview by

Stephanie Duran

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

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Oversight Integrations

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Verified by Oversight

Oversight Media

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Oversight AI streamlines audits with automated insights, identifying risks, detecting fraud, and ensuring compliance. By analyzing each transaction, it enhances productivity, freeing auditors to focus on strategy and financial integrity.

Hear from customers about Oversight AI’s impact on compliance, spend risk, and efficiency. This tool streamlines audits, catches costly errors, and empowers data-driven decisions, protecting your bottom line across industries.

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Official Downloads

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Spend Insights Report Issue #4 This is the Power of a Comprehensive, Multi-Tiered Audit Approach

Spend Insights Report Issue #3 Accounts Payable Business Email Compromise

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Oversight Reviews (42)

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Verified User

12/16/2025

"Customizable Audit Precision with Reliable Support"

4/5

What do you like best about Oversight?

We like Oversight for its audit risk model customization. We can customize what should or should not be flagged at a granular level, which helps the team pinpoint risky areas while reducing manual workload. I also appreciate the good and timely support throughout the implementation process. It helps us target the risky areas for a manual audit and offers more risk categories. It's great that we can choose to auto-approve or auto-reject exceptions flagged by certain risk models. The overall accuracy is better with Oversight comparing to the old tool we used. Review collected by and hosted on G2.com.

What do you dislike about Oversight?

I've been having some issues with data completeness when it flows from Concur into Oversight. Some expense reports were left as 'pending audit' and weren't actioned into Oversight until we reported the issue. Also, there have been duplicated exceptions flagged by Oversight due to system bugs. I think Oversight should have a system to monitor these issues and be the first to identify and report them, rather than us having to catch them. The initial setup wasn't easy, and it took a while for us to fine-tune the insights. However, it is totally understandable as we've been asking for customizations and descopes. It definitely worth the time to deep dive in to the insights while still in implementation. Review collected by and hosted on G2.com.

Response from MACIE SMITH of Oversight

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Thank you for sharing your experience! We really appreciate the time and thought you put into your review. We’re glad Oversight is helping your team focus on the right risks and reduce manual effort—and it’s great to hear the accuracy and flexibility are a step up from your previous solution.

We understand how frustrating it is when data doesn’t flow cleanly or when issues come up that require extra manual follow-up. That’s not the experience we want for our clients. We’ll share this feedback with our product and engineering teams so they can dig into what’s happening and help prevent it going forward. Your input genuinely helps us improve.

Thanks again for the partnership—we value the collaboration and appreciate you flagging this.

Vishal G.

Process Lead - Concur Expense Audit

Enterprise (> 1000 emp.)

12/9/2025

"Exceptional Automation and Support Make Oversight Indispensable"

5/5

What do you like best about Oversight?

I appreciate Oversight’s robust automation and system-driven controls, which consistently deliver a high level of accuracy and reliability. The platform significantly reduces manual effort, minimizes errors, and enhances compliance through timely and intelligent validations. I also value the responsiveness of the Oversight team—any new requirements or enhancements are carefully considered, prioritized, and implemented effectively. This proactive approach to continuous improvement makes Oversight a dependable and efficient tool for managing exception reviews and overall process governance. Review collected by and hosted on G2.com.

What do you dislike about Oversight?

One area that could be improved is the handling of Discop’ed Related Exceptions. Currently, the system tags only one exception for auditor review, while the remaining exceptions tied to individual expense lines are closed automatically (DRE). This approach needs further review and validation. Ideally, only the expense lines without any exceptions should be auto-closed (DRE), while all exception-related lines should remain open for proper auditor review. Revisiting this logic would help ensure more accurate and thorough exception handling.

We have been waiting a long time for AI detection to be implemented for our APAC region, which is still on hold due to APAC region tax requirements. Review collected by and hosted on G2.com.

What problems is Oversight solving and how is that benefiting you?

Oversight provides more accurate and efficient analysis of duplicate expenses, both within the same employee’s submissions and across different employees, which greatly reduces the risk of duplicate reimbursements. Additionally, its vendor validation and keyword-based checks are extremely helpful in identifying potential issues, ensuring compliance, and improving the overall quality of expense review. These capabilities save time, enhance accuracy, and support stronger internal controls.” Review collected by and hosted on G2.com.

Response from MACIE SMITH of Oversight

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Thank you for such a thoughtful and detailed review. We’re glad to hear that Oversight’s automation and system-driven controls are helping reduce manual effort, improve accuracy, and support strong compliance—and we truly appreciate the recognition of our team’s responsiveness. Partner feedback plays a big role in how we prioritize and deliver enhancements, so it means a lot to hear that reflected in your experience.

We also appreciate you calling out the current behavior around Discovered Related Exceptions. Your perspective on keeping all exception-related lines open for auditor review is a valid one, and this is exactly the kind of practical feedback we rely on as we continue refining exception logic to better support real-world audit workflows.

Regarding AI detection in APAC, we understand the frustration with the delay. Regional tax requirements add complexity, but we know how important consistent coverage is across geographies. This remains an active area of focus for us, and we appreciate your patience as we work to deliver a solution that meets both regulatory needs and your expectations.

Thanks again for the partnership and for taking the time to share such constructive feedback.

Jennifer G.

Manager, Corporate Cards and Expenses

Enterprise (> 1000 emp.)

12/11/2025

"Empowers Focused Audits and Streamlines Organization"

4/5

What do you like best about Oversight?

This tool enables us to concentrate on the most critical audits, helping us identify significant policy issues that need to be addressed and reinforced through education. It also provides a centralized location for storing our communications and completed work, making it easier to keep everything organized. Review collected by and hosted on G2.com.

What do you dislike about Oversight?

Some parts of the software are still in the process of "learning," which can make certain insights harder to utilize because of the presence of false positives. Review collected by and hosted on G2.com.

Response from MACIE SMITH of Oversight

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Thanks for sharing your experience—we really appreciate it. We’re glad Oversight is helping your team focus time and energy on the audits that matter most, and that having everything centralized has made it easier to stay organized and consistent in your follow-up and education efforts.

We also hear you on the false positives. Our models are designed to surface potential risk, but we know insights are only useful if they’re clear and actionable. Feedback like this helps us continue refining how Oversight learns and improves, so it delivers stronger signal with less noise over time.

Thanks again for being a partner—we appreciate the opportunity to keep learning alongside you.

Alonso A.

12/16/2025

"Empowers Smart Decision-Making with Ease"

5/5

What do you like best about Oversight?

I use Oversight to identify risky transactions and ensure policy compliance. I really like Oversight's friendly interface and how it helps with big amounts of data. The interface helps us work efficiently and make smart decisions by reviewing and downloading data. The initial setup was very easy and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Oversight?

I consider that a mailbox with replies from employees could be a very valuable improvement. With a panel menu that contains emails sent and replied to the employees. This feature will help to give follow up to cases that require it. Review collected by and hosted on G2.com.

Response from MACIE SMITH of Oversight

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Thank you for taking the time to share your experience—we really appreciate it. We’re glad to hear Oversight is helping you quickly identify risky transactions, work efficiently with large volumes of data, and make informed decisions through an interface that’s easy to use from day one.

We also appreciate the product feedback around adding a space to manage employee email replies and follow-ups. That’s a thoughtful suggestion, and we agree that better visibility into case-related communications enhances the experience for both you and the rest of the organization. We’ll be sure to share this feedback with our product team for consideration as we continue to evolve the platform.

Thanks again for the review and for being a partner—we appreciate your input as we keep improving Oversight.

Verified User in Banking

Enterprise (> 1000 emp.)

12/1/2025

"Oversight Transformed Our Expense Auditing Process"

5/5

What do you like best about Oversight?

Before we started using Oversight, we were only able to audit around 10% of our expense reports. Now, with Oversight, I feel much more assured that any policy misinterpretations are being caught and addressed promptly. Oversight scans a far wider range of expenses and employee patterns than our individual auditors could manage, allowing it to identify issues before reimbursements are made. Review collected by and hosted on G2.com.

What do you dislike about Oversight?

The main drawbacks of Oversight stem from the way its AI interprets data. For instance, it sometimes flags expenses as potential duplicates even when the date, merchant, and receipt are all different. Additionally, the system may flag a 'suspicious keyword' that isn't actually part of the expense, but rather appears in an advertisement on the receipt, such as those from grocery stores or pharmacies. Review collected by and hosted on G2.com.

What problems is Oversight solving and how is that benefiting you?

Oversight has been instrumental in helping us detect potential policy violations more rapidly and achieve wider compliance throughout our organization. While we are still in the initial phases of implementation and updating our internal procedures, we are already noticing daily improvements thanks to Oversight's program. Furthermore, requesting refinements is straightforward, which makes the program adaptable to a variety of different requirements. Review collected by and hosted on G2.com.

Response from MACIE SMITH of Oversight

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Thank you for taking the time to write a review—and for working with us. It’s great to hear Oversight helped you move beyond spot-checking a small slice of reports and feel more confident issues are being caught before money goes out the door.

We also really appreciate the callout on the false flags. Things like duplicate alerts when the details are actually different, or “suspicious keywords” pulled from ads on receipts, can be frustrating. Our goal is to help you catch real issues early without creating extra noise, and feedback like this helps us keep improving.

Thanks again for being an engaged partner—we’re committed to continuously improving the experience and outcomes for your team.

Anand B.

Associate Manager

Enterprise (> 1000 emp.)

10/6/2025

"Oversight AI Detect - Amazing one-stop solution tool for all expense audit requirements!"

4.5/5

What do you like best about Oversight?

It's not just any extension but a complete tool with all solutions for T&E expense audits. I like auto-allocation of daily volume, email communication feature, and insights based on the parameters and thresholds Review collected by and hosted on G2.com.

What do you dislike about Oversight?

As of now, nothing major, but would like to have GST Countries incorporated in the parameters for GST Bifurcation related findings. Review collected by and hosted on G2.com.

Response from MACIE SMITH of Oversight

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Thank you for the review—we really appreciate it. We’re glad Oversight is serving as a one-stop solution for your T&E audits and helping your team focus on high-value risks through automation, insights, and built-in communication tools.

Thanks as well for the suggestion around incorporating GST countries into the parameters for GST bifurcation findings. That’s helpful feedback, and we’ll be sure to share it with our product team as they continue to enhance regional and tax-specific capabilities.

We appreciate the partnership and your thoughtful input as we continue to improve Oversight.

Verified User in Medical Devices

Enterprise (> 1000 emp.)

6/30/2025

"Money left on the table"

5/5

What do you like best about Oversight?

Our account managers are on point with knowing the product and/or knowing how to help promote the power of the product. There is a willingness to ensure we have any data or resources needed for business cases and such. There is a commitment to ensuring they are doing right by the customer.

The appreciation events hosted at Fusion for their clients is done in a tasteful and appropriate manner. A dinner at the restaurant in the convention center showed there was a respect of our personal time and having food ready was a nice touch! Review collected by and hosted on G2.com.

What do you dislike about Oversight?

Nothing to add in this section at this time. Review collected by and hosted on G2.com.

What problems is Oversight solving and how is that benefiting you?

The amount of opportunity for spend that needs to be reviewed. It puts data to the comments of "people are spending too much on teh wrong things" or "we have a problem with people not using the corporate cards properly" The data allows actual dollar amounts, expense types, employee names to be used for exact scenarios in question. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Enterprise (> 1000 emp.)

9/4/2025

"Uncovering insights Concur misses & driving streamlined review and compliance"

4/5

What do you like best about Oversight?

The solution proved easy to deploy across the organization. Oversight provides visibility into risks and anomalies that are not effectively identified in Concur, such as receipts reused across employees, duplicate submissions and other compliance related exceptions. Additionally the tool contributes meaningfully to employee education and makes the review process more streamlined. Review collected by and hosted on G2.com.

What do you dislike about Oversight?

There is opportunity to improve the accuracy of receipt recognition and keyword-based detection. Some duplicate cases are not consistently identified. Missing the audit trail timestamps for SLA calculations.

Initial customer support through Concur was challenging, but improved significantly. Review collected by and hosted on G2.com.

What problems is Oversight solving and how is that benefiting you?

Oversight addresses several key challenges in expense and compliance management that are not easily detected by Concur. These include duplicate or reused receipts, policy violations, and other anomalous transactions. By automatically flagging these issues, Oversight reduces manual audit workload, increases accuracy and supports employee education. The platform provides policy insights, deliver actionable alerts and improves operational efficiency. Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Enterprise (> 1000 emp.)

6/10/2025

"Excellent software with first class client support"

5/5

What do you like best about Oversight?

Oversight has taken the hassle out of manually auditing expense report. Even before my Company custom configured the software, to meet our individual needs, the program was great. Now that my Company has added keywords and dollar thresholds that are specific to my Company's industry, the program is excellent. In addition to Oversight being an amazing software, our Client Sucess Manager is always available to meet our needs. My Company does not have to worry about issues because if they should arise our Client Success Manager will resolve them immediately. In short, Oversight has transformed my Audit Teams productivity for the better and placed us on the pathway to success. Review collected by and hosted on G2.com.

What do you dislike about Oversight?

Oversight is highly configurable but unfortunately the configuration requests must be initiated by opening a support ticket. Thankfully, our Client Success Manager is able to open the ticket for us if we send her an email with all the details. Review collected by and hosted on G2.com.

Verified User in Medical Devices

Enterprise (> 1000 emp.)

6/9/2025

"Good but still a long way to go"

3.5/5

What do you like best about Oversight?

It is dynamic and there is an option for bulk closing Review collected by and hosted on G2.com.

What do you dislike about Oversight?

Itemized Receipt Detection: The system does not currently distinguish between valid itemized receipts and generic vouchers, often accepting the latter as valid documentation.

Lack of Country-Specific Configuration: There is no functionality to configure rules by country, which complicates compliance across regions. This limitation requires additional manual steps in the audit process to meet varying local requirements.

Attendee Validation: The system lacks validation checks for attendees, such as detecting duplicates or verifying that HCP expense types include appropriate HCP attendees.

Window Limitation: It is not possible to open multiple Oversight (OVS) windows simultaneously, which can hinder multitasking and workflow efficiency.

Performance Issues: System loading times can be lengthy, making transaction processing time-consuming and frustrating for users.

Accuracy of Transaction Amounts: Potential Impact (USD) updates have made the transaction amount reporting in accurate, also wish that there was a Transaction Amount (USD) so this wouldn't be a problem.

Lack of Report Name Search Functionality: The system does not currently allow users to search transactions by report name, making it more difficult to locate specific reports efficiently.

Limited Display Options When Filtering by Report ID: When filtering by expense report, there is no option to display additional useful columns such as the report name or submission date, which limits the ability to quickly contextualize results.

Limited Value of Dashboard Functionality: The current dashboard features do not provide meaningful insights or actionable information for our audit operations.

Limitations on Email Template Configuration: This has been a significant pain point. It is unclear during the implementation that in the future this would have an additional cost, personally I think the ability to configure email templates should be standard functionality available to any of your clients for free or change it, so the program administrators are able to perform these changes.

Summary Feature for Non-Compliant Notifications: The summarize emailing function does not work when notifying employees about multiple non-compliant transactions. As a result, we are forced to open each exception line individually and manually copy and paste the corresponding tables, which is highly time-consuming and inefficient. Review collected by and hosted on G2.com.