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Best Shared Inbox Software for Medium-Sized Businesses - Page 2

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

Products classified in the overall Shared Inbox category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Shared Inbox to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Shared Inbox category.

In addition to qualifying for inclusion in the Shared Inbox Software category, to qualify for inclusion in the Medium-Sized Business Shared Inbox Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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21 Listings in Shared Inbox Available
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Helpwise Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    8
    Helpful
    8
    Ease of Use
    7
    Simple
    5
    Efficiency
    4
    Cons
    Missing Features
    7
    Technical Issues
    5
    Bugs
    3
    Email Communication Issues
    3
    Insufficient Information
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Helpwise features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Integrations
    Average: 8.5
    8.5
    Trends
    Average: 8.0
    8.1
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Saas Labs
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
Helpwise Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
8
Helpful
8
Ease of Use
7
Simple
5
Efficiency
4
Cons
Missing Features
7
Technical Issues
5
Bugs
3
Email Communication Issues
3
Insufficient Information
3
Helpwise features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.6
Integrations
Average: 8.5
8.5
Trends
Average: 8.0
8.1
Performance Tracking
Average: 8.3
Seller Details
Seller
Saas Labs
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
302 Twitter followers
LinkedIn® Page
www.linkedin.com
415 employees on LinkedIn®
Entry Level Price:€349.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 72% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Trengo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    74
    Helpful
    60
    Customer Support
    46
    Features
    43
    Communication
    37
    Cons
    Missing Features
    42
    Limited Features
    27
    Messaging Issues
    23
    Chat Functionality
    17
    Limited Functionality
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    7.4
    Integrations
    Average: 8.5
    6.8
    Trends
    Average: 8.0
    7.0
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    282 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 72% Small-Business
  • 26% Mid-Market
Trengo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
74
Helpful
60
Customer Support
46
Features
43
Communication
37
Cons
Missing Features
42
Limited Features
27
Messaging Issues
23
Chat Functionality
17
Limited Functionality
14
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
7.4
Integrations
Average: 8.5
6.8
Trends
Average: 8.0
7.0
Performance Tracking
Average: 8.3
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
282 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 81% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Gmelius Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Email Management
    14
    Collaboration
    12
    Team Collaboration
    12
    Communication
    11
    Cons
    Email Management Issues
    8
    Missing Features
    8
    Performance Issues
    6
    Email Issues
    5
    Learning Curve
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gmelius features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Integrations
    Average: 8.5
    7.8
    Trends
    Average: 8.0
    8.1
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Geneva
    Twitter
    @gmelius
    1,792 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 81% Small-Business
  • 16% Mid-Market
Gmelius Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Email Management
14
Collaboration
12
Team Collaboration
12
Communication
11
Cons
Email Management Issues
8
Missing Features
8
Performance Issues
6
Email Issues
5
Learning Curve
5
Gmelius features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
7.8
Trends
Average: 8.0
8.1
Performance Tracking
Average: 8.3
Seller Details
Year Founded
2016
HQ Location
Geneva
Twitter
@gmelius
1,792 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drag turns Gmail into a Team Workspace. One single place to support customers, manage tasks and close deals, from the place teams love: Gmail. Stop switching between tools and run your entire workflow

    Users
    • CEO
    Industries
    • Non-Profit Organization Management
    • Leisure, Travel & Tourism
    Market Segment
    • 85% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Drag Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Email Management
    9
    Organization
    9
    Team Collaboration
    8
    Collaboration
    7
    Cons
    Limited Customization
    4
    App Freezing
    3
    Email Management
    3
    Learning Curve
    3
    Steep Learning Curve
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Drag features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Integrations
    Average: 8.5
    8.3
    Trends
    Average: 8.0
    8.5
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2018
    HQ Location
    London
    Twitter
    @lovedragapp
    1,078 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drag turns Gmail into a Team Workspace. One single place to support customers, manage tasks and close deals, from the place teams love: Gmail. Stop switching between tools and run your entire workflow

Users
  • CEO
Industries
  • Non-Profit Organization Management
  • Leisure, Travel & Tourism
Market Segment
  • 85% Small-Business
  • 11% Mid-Market
Drag Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Email Management
9
Organization
9
Team Collaboration
8
Collaboration
7
Cons
Limited Customization
4
App Freezing
3
Email Management
3
Learning Curve
3
Steep Learning Curve
3
Drag features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.4
Integrations
Average: 8.5
8.3
Trends
Average: 8.0
8.5
Performance Tracking
Average: 8.3
Seller Details
Year Founded
2018
HQ Location
London
Twitter
@lovedragapp
1,078 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

    Users
    No information available
    Industries
    • Information Technology and Services
    • Primary/Secondary Education
    Market Segment
    • 55% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Mojo Helpdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Bugs
    1
    Button Issues
    1
    Editing Difficulties
    1
    Formatting Issues
    1
    Layout Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mojo Helpdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Integrations
    Average: 8.5
    7.2
    Trends
    Average: 8.0
    7.7
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    Austin, Texas
    Twitter
    @mojohelpdesk
    714 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

Users
No information available
Industries
  • Information Technology and Services
  • Primary/Secondary Education
Market Segment
  • 55% Mid-Market
  • 30% Small-Business
Mojo Helpdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Bugs
1
Button Issues
1
Editing Difficulties
1
Formatting Issues
1
Layout Issues
1
Mojo Helpdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
7.2
Trends
Average: 8.0
7.7
Performance Tracking
Average: 8.3
Seller Details
Year Founded
2011
HQ Location
Austin, Texas
Twitter
@mojohelpdesk
714 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Entry Level Price:$15 /agent/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 54% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Kayako Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Case Management
    2
    Ease of Use
    2
    Simple
    2
    Status Tracking
    2
    AI Assistance
    1
    Cons
    Limited Features
    2
    Email Communication Issues
    1
    Lack of Features
    1
    Lack of Integrations
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Kayako features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Integrations
    Average: 8.5
    8.2
    Trends
    Average: 8.0
    7.9
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Kayako
    Year Founded
    2001
    HQ Location
    N/A
    Twitter
    @Kayako
    9,538 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
    Phone
    +1 (888) 952-9256
Product Description
How are these determined?Information
This description is provided by the seller.

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 54% Small-Business
  • 34% Mid-Market
Kayako Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Case Management
2
Ease of Use
2
Simple
2
Status Tracking
2
AI Assistance
1
Cons
Limited Features
2
Email Communication Issues
1
Lack of Features
1
Lack of Integrations
1
Missing Features
1
Kayako features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.4
8.5
Integrations
Average: 8.5
8.2
Trends
Average: 8.0
7.9
Performance Tracking
Average: 8.3
Seller Details
Seller
Kayako
Year Founded
2001
HQ Location
N/A
Twitter
@Kayako
9,538 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Phone
+1 (888) 952-9256