UpKeep Reviews & Product Details

Upkeep has helped my Facilities Managers across 13 Distribution Centers start to realize the value of predictability, IoT real-time monitoring, and the ability to truly become a mobile-friendly community that uses AI to improve overall reliability and system performance. Review collected by and hosted on G2.com.

Quite honestly, the ability to custom-build applications using the NOVA AI agent has generated so much excitement on our team that we’ve needed additional server space and processing support just to keep up with demand. Upkeep has been doing its best to respond as we onboard other buildings and bring more users onto the platform, and our needs continue to grow. Review collected by and hosted on G2.com.

I like every aspect of this CMMS software. It’s easy to use for both the technicians and the production staff who submit work requests. The analytics handle most of the heavy lifting for me, and I can easily track team performance, asset downtime, parts, and schedules. The recent NOVA AI addition has made everything so much easier. I would definitely recommend this over any other CMMS systems I’ve used in the past. Review collected by and hosted on G2.com.

The only downside I’ve experienced with Upkeep is how long it can take for the Work Order Status report to reflect updates to a work order’s status. My techs complete WOs, but sometimes it takes hours before those changes show up on the Work Order Status report. Review collected by and hosted on G2.com.

This is a user-friendly platform, and I can accomplish so much in a workday. I have more than enough ways to get to the things I need, and I can do it fast. It’s always growing, with more and more useful tools for maintenance and beyond. The EHS features are impressive, and the strong SOPs are amazing. Review collected by and hosted on G2.com.

Not much to say overall. The cost can sometimes seem like an obstacle, but the resources available outweigh that hurdle. Our office is already committed to another source for EHS, yet we could make use of so much more with this one tool if our funds weren’t already tied up elsewhere. There’s a plan for just about anyone. I owned a single seat years ago, and now we’re getting so much more out of it. Just not all of it, Yet! Review collected by and hosted on G2.com.

I like that UpKeep keeps us organized and makes it easy to assign jobs to employees without meeting in person. I can attach photos and notes to each job so employees have the details they need when they start. I also like the mobile platform and how easily I can create work orders and requests on the fly, or quickly record something that needs to be done, without getting a notebook or setting a meeting. Setup was very easy; it took some time to get users set up on their phones, but after that it was very simple. I also like that I can use the system without setting up assets or locations. Review collected by and hosted on G2.com.

I have no complaints or dislikes Review collected by and hosted on G2.com.

What I like most about UpKeep is the ability to organize work orders, manage preventive maintenance, and track maintenance activities in one place. As a maintenance supervisor, I find it useful to organize equipment by location, assign tasks to technicians, and keep a record of completed work. It helps our team stay organized, improve communication, and maintain better control over daily maintenance operations. Review collected by and hosted on G2.com.

One area that could be improved is the management of preventive maintenance schedules and work order numbering. When several recurring tasks are scheduled, it can sometimes be difficult to keep work orders organized and maintain a clear sequence. Improving these features would make it easier for maintenance supervisors to track tasks, plan workloads, and manage daily operations efficiently. Review collected by and hosted on G2.com.

I like Upkeep's customer Service the best. Whether it be through online chat, phonecall, email, or in-person; I have experienced great customer service by very knowledgeable people. I have made a major impact with my company by using Upkeep. This software basically took me by the hand and walked me through the process of being a CMMS operator. The upkeep university and the the staff's ready availabilty to answer questions about it's software, maintenance records in general, and reliabilty has proven to be a game changer for me and the company that I work for. Review collected by and hosted on G2.com.

I would prefer that the work orders cannot be closed without completing required fields, similar to how the requests are. For example, techs should have to enter a note, log their time, and checkoff tasks and checklists. Review collected by and hosted on G2.com.

I really appreciate how UpKeep provides visibility into the entire inspection process. Logging findings on the spot during an inspection, with photo attachments, and routing them directly to the responsible team ensures nothing goes astray. I also love the ability to filter open items by location and status, which makes planning my visits more efficient and gives me a clear picture of outstanding work at each property. Moreover, the mobile work order feature is incredibly valuable for capturing defects and evidence at the point of inspection. These features have made a noticeable difference in catching recurring faults before they impact guests and have proved their worth during busy times like the summer season. Review collected by and hosted on G2.com.

My one reservation concerns adoption rather than the application itself. Colleagues comfortable with technology take to it readily, while others have needed a firmer hand to get going. That is a matter of training and familiarity, to my mind, and not a fault of the platform, which I have always found straightforward once the initial hesitation passes. Review collected by and hosted on G2.com.

UpKeep provides a comprehensive platform for managing maintenance tasks, from tracking requests to scheduling preventive maintenance. Its user-friendly interface and AI-driven features streamline operations, making it an ideal choice for organizations of all sizes. Review collected by and hosted on G2.com.

I like UpKeep because it's very user-friendly and the support we receive is phenomenal, which is crucial for our small organization of about 80 employees. The ability to use the app from my phone with features like voice-to-text and AI interactions makes it easy to quickly and naturally input work orders, saving time and effort. UpKeep’s fleet module expansion has greatly improved our operations by allowing us to track maintenance requests for both our building and fleet in one platform. The AI interactions help in creating preventive maintenance schedules and managing service agreements efficiently. The initial setup was extremely easy, and the support team was outstanding in their assistance. The ease of use alongside cost efficiency makes UpKeep a great platform for the nonprofit world. Review collected by and hosted on G2.com.

UpKeep provides a centralized digital platform for managing maintenance documentation, ensuring consistency and auditability across all sites. It offers features like work-order templates and maintenance triggers to streamline operations and improve efficiency. Review collected by and hosted on G2.com.

I love how UpKeep gives our maintenance documentation one orderly, digital home, which makes it easy to keep records consistent and auditable. The Requests section is great for logging and tracking documentation tasks across projects, so nothing outstanding slips from view. Moving off paper to digital records has made a huge difference, allowing me to call up structured records quickly. The work-order templates and maintenance triggers are incredibly helpful, ensuring the correct procedures and inspection records are automatically attached to each job. These features help keep our O&M documentation complete and standardized across every site. Review collected by and hosted on G2.com.

Upkeep is very intuitive software to use. It’s quick and easy to create work orders, and it’s user-friendly for technicians. Review collected by and hosted on G2.com.

In my opinion, I still haven’t found a way to create or export an Excel file that includes all of the work orders. Review collected by and hosted on G2.com.