UpKeep Reviews & Product Details

I like the versatility of UpKeep for data capture and ways to track activities. With the 'Request' or 'solicitudes' section, I can track and plan activities like projects, and the report capture is digital, which is an improvement compared to when it was done on paper. Additionally, I value the latest update that has allowed me to learn more about how to set up PM Triggers and how to modify and upload the W.O. to each user. I enjoy how UpKeep helps me reduce the time spent capturing reports and accurately track pending activities. Review collected by and hosted on G2.com.

I don't like the topic of downloading W.O. in PDF format. I'm interested in downloading a large number of W.O., but if I select them, it puts them all in a single file and not individually. I also found the initial setup of UpKeep difficult. Review collected by and hosted on G2.com.

I appreciate being able to streamline my work and manage, evaluate, and track inventory all in one place. It’s also great for the day-to-day maintenance of production assets, it’s easy to use, and it receives constant updates. I especially like the benefits it provides, such as reduced downtime, improved efficiency, and better asset management. Review collected by and hosted on G2.com.

Overall, my experience has been excellent. I’m honestly surprised that more people don’t know about or use UpKeep. I don’t have anything negative to say. The mobile app was helpful for my technicians, and I was able to track reports and manage work orders for my team. Review collected by and hosted on G2.com.

Very intuitive. From the get-go, it's very easy to navigate. Other CMMS systems I've used in the past, both in Military/Aviation as well as service shop programs, always had a massive learning curve. You had to keep cheat sheets until you memorized everything with the old databases/CMMS programs I've used. My first day of training, I was basically a pro after about an hour. Review collected by and hosted on G2.com.

There are a few things that I feel could be streamlined. For instance, when I need to print or save a Work Order. I open the work order, then I click print, then it brings up another window, and you have to export it, save it, and either print it from there or email it. Then when you're done, you have to close like three or four windows to be able to access another Work Order on that same page. Review collected by and hosted on G2.com.

I like the ability to create checklists because it gives me a unified operational layer. The platform offers a simple, structured system, and I appreciate how it provides operational data along with a unified command center to manage everything in one place. I also love being able to optimize inspections, which makes the overall process feel more organized and consistent. Review collected by and hosted on G2.com.

I’d really like to see integrated modules that cover all of our internal coordination, and I also wish there were more native integrations available. The initial setup takes a while, and there’s definitely a learning curve when it comes to the more advanced analytics. Review collected by and hosted on G2.com.

The automated features are excellent and provide all the information I need to stay up to date. I also love that we can add documents. It offers a wide range of essential applications, and maintenance requests are handled promptly, which makes the overall experience smooth and reliable. Review collected by and hosted on G2.com.

The program requires a lot of customization, and it would be great if the customization options were more thorough. At times, the system crashes because of connectivity issues, and in those situations it can be a bit slow to load information. Review collected by and hosted on G2.com.

I really love that it offers clear benefits for businesses. I love being able to optimize my work and manage, evaluate, and track inventory all in one place. It saves me from having to handle everything on paper. I also appreciate that it’s easy to use, and that the constant product updates keep improving our efficiency and overall product management. Review collected by and hosted on G2.com.

Overall, my experience with UpKeep has been excellent. I’m honestly surprised that more people don’t know about it or use it. I don’t have anything negative to say— I use it daily at work, and it consistently does the job I need it to do. Review collected by and hosted on G2.com.

I like the Nova AI integration in UpKeep. It makes creating a more fluid work order process easier by allowing me to upload files and extract the needed information with AI assistance. This capability makes programming preventative maintenance much easier and more uniform. There's just so much it has helped with thanks to access to Nova. Review collected by and hosted on G2.com.

Only thing that I've really ran into trouble with UpKeep is being able to scan my manuals because we're an older company. I scan the manuals in using my printer and send them to my email. And I have tried every way I can to make it easier to take the information from the scanned documents and get it into UpKeep and have Nova process it, and it's just been a struggle. Review collected by and hosted on G2.com.

This has been day vs night compared to our prior CMMS software. I love the easy to navigate user interface. The mobile app has been extremely handy to use. Vs our other software we used prior to this, i love that i can quickly interact with an actual human being for customer support!

I feel as a team we've been able to keep track of things much better, and once we've been using this for awhile i feel it will prove to be extremely beneficial. Review collected by and hosted on G2.com.

Honestly nothing yet...I've been extremely happy with the transfer to UpKeep and i feel the team over there is always open to feedback if any issues do arise.

They've been great to deal with :) Review collected by and hosted on G2.com.

I like that it’s a very easy system to implement, integrate, and keep up to date, especially considering the high volume of users. It also allows for seamless communication with our existing systems. I appreciate that the dashboard provides a clear overview of ongoing maintenance tasks and pending purchases, which helps us prioritize effectively. Review collected by and hosted on G2.com.

I have nothing negative to say, customer service has been excellent, from the initial setup to the (very few) technical issues I've had during this time. Review collected by and hosted on G2.com.

The system provides clear visibility into work orders, and I really appreciate how easy it is to use. It supports an excellent workflow and should make troubleshooting much easier in the future. The reporting module is especially strong—a fantastic, superb tool for tracking maintenance. Review collected by and hosted on G2.com.

Some functions can take a while to load, and a drop-down calendar for selecting past dates would be helpful. Printing work orders also requires extra attention, and some of the search functions still aren’t working perfectly. Review collected by and hosted on G2.com.