UpKeep Reviews & Product Details

Very eay to use and roll out across our facilities. We have 34 locations and had no system prior to selecting UpKeep. REally easy to setup. We continue to add to the system utilitzing the full power of the system. The help chat is easy to use. It is very cost effective. Review collected by and hosted on G2.com.

So far we have found nothing that we dislike about UpKeep Review collected by and hosted on G2.com.

I like the versatility of the reports function. Being able to easily categorize and track our workload has improved our productivity and helped us identify areas to implement changes. PLUS, the customer service has been amazing. Live chat is super handy, and I never have to wait at all to talk to someone. Review collected by and hosted on G2.com.

UpKeep is very feature heavy and some of the functions are not as intuitive as I'd like. It just took a little practice and mock runs to get up to speed. Review collected by and hosted on G2.com.

Upkeep makes managing my Preventative maintenance very easy. Particularly with the mobile version, and the creation and use of checklists means I can work through my maintenance with the aid of Upkeep with ease. Review collected by and hosted on G2.com.

I have an android phone and smartwatch, I would love if Upkeep was available as an app on my android smartwatch. I know this is available already on apple smartwatch, so this upgrade from Upkeep would just be the icing on the cake. Review collected by and hosted on G2.com.

From inventory, work orders, assets to analytics and everything in between. All my info for work is in one place all nice, neat and organized. There is no need to run multiple programs at a time to complete any tasks. You can make this as detailed or as simple as you would like. You can use this for any field of work you are in. Review collected by and hosted on G2.com.

When first starting like any program, it does take time to input all the information need. Like locations, inventory and so forth. The time spent doing this is worth every second of it. Review collected by and hosted on G2.com.

There are lots of options and different avenues to explore in upkeep. All our staff have the app and all find it very easy to use. You can pretty much mould the app to do what ever you like. This has really helped us with stock issues which are now linked to jobs and automatically tells us when more stock is needed. Review collected by and hosted on G2.com.

Ive had some instances when i havent had 3g/4g and some of the info i have added to a work order has been lost and has not updated. Also a facilty to be able to upload more pictures to a work order at a time would be helpful for when adding lots of pictures to work orders Review collected by and hosted on G2.com.

Not only can I track everything going on in our facility and strategical execute planned projects. I can grow as a leader with plenty of resources through the maintenance community! It’s truly refreshing to have a user friendly system in place. Review collected by and hosted on G2.com.

Not much here to say. Cost sometimes can seam like an obstacle. The resources available out weigh this hurtle. Besides there’s a plan for just about anyone. I owned a single seat use which suited me fine until now. Review collected by and hosted on G2.com.

The app's ability to perform almost all (if not all) of the functions you use at the desktop. This is incredibly useful in staying on top of things, and being able to capture information when it's most convenient. Review collected by and hosted on G2.com.

Having the PM modules still in beta mode. They are definitely lacking some features right now, but I understand they are working on them. Review collected by and hosted on G2.com.

How easily it is to get started documenting your processes and checklist. Review collected by and hosted on G2.com.

Initial set up assistance was lacking for me. I was not aware of the actual process/roadmap to achieve full usage of the system until later in my use of it. Vendors & Customers > People & Teams > Categories > Facility Locations > Assets > Meters > Settings > Parts/Inventory > Purchase Orders > Files > Request Portal. The Parts/Inventory template can assign assets, vendors, teams, and customer. However, you must utilize the ID given to it by the program first, hence the roadmap. Also, file size to be uploaded is maxed at 10MB, would be helpful to have larger files. Review collected by and hosted on G2.com.

Responsiveness of Upkeep staff in answering questions and tech support Review collected by and hosted on G2.com.

The app does seem a bit biased towards fleet owners or businesses with lots of there own equipment. Would benefit with features more useful to retail service providers. Review collected by and hosted on G2.com.

I like the visibility of open work orders and that everyone can see progress and issues real time. We have implemented inventory so that staff knows where when and where parts are available. Review collected by and hosted on G2.com.

One issue we have run into is that less tech savvy maintenance personnel require training upon initial implementation, but we have overcome that with supervision and guidance. Review collected by and hosted on G2.com.

how easliy i can open a work order, track an asset and check on my team work.

set PPMs and assign work order to my team at their areas Review collected by and hosted on G2.com.

sometimes and whenever i try to share a report with the clinet i cant share it via whatsapp unless i download the file into my phone Review collected by and hosted on G2.com.

I enjoy the analytics tab on Upkeep. Being able to track everything from maintenance history to monthly PM spending has been key to expediting budgets and justifying the replacement of older equipment. Review collected by and hosted on G2.com.

Data input at the start was slow and tedious. At the same time, this process can be sped up if you have the information you want in upkeep already on a spreadsheet. Upload the spreadsheet and it will convert it over for you. Review collected by and hosted on G2.com.

UpKeep has been an answered prayer to our mission! Just make a note on what needs to be fixed and no need to worry with it again. Its repaired that day or the following day. The technicians are so kind and very tidy also! Definitely glad we use these guys!!! Review collected by and hosted on G2.com.

Ive not had a problem at all with UpKeep Review collected by and hosted on G2.com.

I like that we can now keep track of all of our assets and setup work orders to maintain our GMP's. Review collected by and hosted on G2.com.

I don't like the way my recurring work orders populate before they need done. It confused a couple of my guy and they completed work orders that weren't due yet. But i see you have made some changes in that area already. Review collected by and hosted on G2.com.

Logging a call or request wherever you are and sending the works instruction to the contractor from anywhere. Review collected by and hosted on G2.com.

Only one meter reading per meter in a 24-hour cycle would prefer an am and pm entry to see the difference in usage during normal time and knight time (waste) Review collected by and hosted on G2.com.

The ability to track progress and all items over time. Review collected by and hosted on G2.com.

There is no ability to link requests together for multiple users. Sometimes we make requests for properties but in those instances they cannot see the tickets. Review collected by and hosted on G2.com.

Upkeep is an easily accessible tool made for asset management and modern maintenance. The best part about this tool is that it is accessible on any device, it does not matter either you are on windows computer or MacBook or mobile or tablet. You can easily access it from your browser and use it to manage all your stuff. There are many features and functions to manage and organize your stuff, allowing new installations and implementations. Let us talk about the learning curve, well about that it not very complex tool. With just little effort, you can understand this tool totally. The mobile app is quite easy and simple to understand and has almost features that are in the PC version of the tool. The ability to track all the stuff that is going on in your assets is another thing that I personally liked too much. Review collected by and hosted on G2.com.

Well, everything that has some good points also has a bad side. The tool overall is quite good and is made preciously to help out the users but it is not matured yet and the developers are supposed to work more on this tool to make it useful for more big of the organizations. The reporting system is good but there is no editing of reports feature available. Review collected by and hosted on G2.com.

We are a multiple facility operation with ongoing projects and improvements. Upkeep has helped

Me empower my

Team! They are on top of most

Work orders within minutes of submission. Review collected by and hosted on G2.com.

The filters could be a little smoother to navigate. Review collected by and hosted on G2.com.

All the tools are thee, easy to use, it's very helpful. Review collected by and hosted on G2.com.

Nothing so far, did not find anything to bring to attention Review collected by and hosted on G2.com.

How simple and user friendly Upkeep is to manage Review collected by and hosted on G2.com.

Some aspects are too complicated if you want to create work orders to be on either an annual or bi-annual basis Review collected by and hosted on G2.com.

It is so easy and quick to send maintenance requests. Using Upkeep has made my job much easier. Review collected by and hosted on G2.com.

I have no complaints at all. Upkeep has simplified my job. Review collected by and hosted on G2.com.

It is easy, the interface and layout of the pages are intuitive. The automated email system and the ability to look up your past issues are all a big plus. Review collected by and hosted on G2.com.

You can't delete an attachment from the page once it is loaded. Review collected by and hosted on G2.com.

I LOVE THAT IS ORGANIZED AND EASY TO USE Review collected by and hosted on G2.com.

I DONT LIKE HOW THE USERS ARE PUT IT AND THEY CAN BE PUT IT MULTIPLE TIMES Review collected by and hosted on G2.com.

They are quick in adding features and fixing bugs. The UI is very user friendly and hardly requires any training. You do not need to be a "user" to be able to add tickets.

There are a ton of features to organize and plan for installations/major maintenance.

I believe they will grow well with our company and fully expect all bugs and needed features will make it into the program. Review collected by and hosted on G2.com.

Bugs. There are still bugs here and there and that can hamper planning or reporting. Review collected by and hosted on G2.com.

The ability to track and assign work orders Review collected by and hosted on G2.com.

I really have no problems, the system is working as expected Review collected by and hosted on G2.com.