Top Free Shared Inbox Software - Page 2

How Many Shared Inbox Software Products Does G2 Track?

Total Products under this Category: 92

Category Stats (Aug 2026)

  • Average Rating: 4.58/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: BoldDesk (+0.33%) - Among all products in this category, BoldDesk recorded the largest rating increase compared to last month

Last updated: August 05, 2026

How Does G2 Rank Shared Inbox Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 36,800+ Authentic Reviews
  • 92+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Shared Inbox Software

G2 Grid® for Shared Inbox Software plotting products by satisfaction and market presence

Highlighted products: Front, Zendesk for Customer Service, HubSpot Service Hub, Missive, Podium, Freshdesk, Hiver in Gmail, and Fin.

Underlying data: [Grid® JSON](https://www.g2.com/categories/shared-inbox/grids.json?focus%5B%5D=front&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=hubspot-service-hub&focus%5B%5D=missive&focus%5B%5D=podium&focus%5B%5D=freshdesk&focus%5B%5D=hiver-in-gmail&focus%5B%5D=fin)

Sponsored

SparrowDesk

SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams.

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Helpwise

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation.

Average Rating: 4.6/5.0

Total Reviews: 178

How Do G2 Users Rate Helpwise?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.3/10)
  • Integrations: 8.6/10 (Category avg: 8.5/10)
  • Trends: 8.5/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.1/10 (Category avg: 8.3/10)

Who Is the Company Behind Helpwise?

  • Seller: Saas Labs
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 90% Small, 10% Medium

What Do G2 Reviewers Say About Helpwise?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional customer management of Helpwise, appreciating helpful support and reliable assistance.
  • Users commend the excellent customer support at Helpwise, highlighting patience and effective problem-solving assistance.
  • Users commend the easy access to Helpwise support, ensuring seamless problem resolution and user satisfaction.
  • Users find Helpwise's patient and supportive technical assistance invaluable for effective problem resolution and customer satisfaction.
  • Users appreciate the excellent platform usability of Helpwise, making it a reliable choice for years.

What Are Recent G2 Reviews of Helpwise?

What Are G2 Users Discussing About Helpwise?

LiveAgent

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

Average Rating: 4.5/5.0

Total Reviews: 1,481

How Do G2 Users Rate LiveAgent?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.3/10)
  • Integrations: 9.4/10 (Category avg: 8.5/10)
  • Trends: 9.4/10 (Category avg: 8.1/10)
  • Performance Tracking: 9.4/10 (Category avg: 8.3/10)

Who Is the Company Behind LiveAgent?

  • Seller: QualityUnit
  • Year Founded: 2004
  • HQ Location: Bratislava
  • Twitter: @qualityunit
    480 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 29% Medium

What Do G2 Reviewers Say About LiveAgent?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of LiveAgent, enjoying its intuitive interface and quick support responses.
  • Users appreciate the ease of use and feature-rich capabilities of LiveAgent, enhancing customer communication and support efficiency.
  • Users appreciate the centralized customer communications of LiveAgent, enhancing engagements and boosting customer experience significantly.
  • Users appreciate the ease of use of LiveAgent, benefiting from its efficient ticketing system and centralized communications.
  • Users value the efficiency of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity.
Cons
  • Users find the learning curve steep, requiring significant training to utilize LiveAgent effectively and efficiently.
  • Users express frustration with missing features in LiveAgent, affecting mobile usability and communication flexibility.
  • Users find the user experience not intuitive, leading to frustration with navigation and feature access.
  • Users find that the steep learning curve of LiveAgent requires significant training for effective usage over time.
  • Users face integration issues with LiveAgent, especially with telephony and automation within Magento and WhatsApp.

What Are Recent G2 Reviews of LiveAgent?

What Are G2 Users Discussing About LiveAgent?

Salesmsg

𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg.

Average Rating: 4.7/5.0

Total Reviews: 409

How Do G2 Users Rate Salesmsg?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.3/10)
  • Integrations: 9.0/10 (Category avg: 8.5/10)
  • Trends: 8.1/10 (Category avg: 8.1/10)
  • Performance Tracking: 10.0/10 (Category avg: 8.3/10)

Who Is the Company Behind Salesmsg?

  • Seller: Salesmsg
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Delray Beach, FL
  • Twitter: @salesmsg
    148 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Sales
  • Top Industries: Health, Wellness and Fitness, Real Estate
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Salesmsg?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Salesmsg, finding it intuitive and convenient for patient communication.
  • Users find Salesmsg to facilitate easy communication, allowing effective interaction without disturbing patients too much.
  • Users value the easy integration with HubSpot, enhancing communication and workflow efficiency in their sales processes.
  • Users value the seamless integration of Salesmsg with HubSpot, enhancing communication and support efficiency.
  • Users value the responsive customer support of Salesmsg, enhancing their overall experience and resolution of issues.
Cons
  • Users desire a dark mode and the ability to upload large images, noting these missing features improve usability.
  • Users experience messaging issues with delivery and limitations, impacting their overall texting experience.
  • Users experience sending issues with blank panels and lack of feedback on message delivery, impacting usability.
  • Users report SMS delivery issues that can delay message viewing and cause unexpected calls during outgoing texts.
  • Users find the slow loading of the mobile app frustrating, often leading to reliance on the desktop version.

What Are Recent G2 Reviews of Salesmsg?

What Are G2 Users Discussing About Salesmsg?

intheloop.io

Loop Email is a simple yet powerful team inbox. It's been built with the familiarity of an email client, so it's easy to set up and use for any teams that are used to handling customer messages via email. It's hard being productive when you spend half your time reading emails, and the other half flipping between platforms to tell your team about said emails. You need a single app that's going to help you move faster and keep everything and everyone on the same page. This is Loop. It simplifies and organizes all your incoming work communication into one inbox and gives you and your team back order, control and focus. With Loop no messages get missed and your team can assign ownership, chat about customer emails, exchange files, automate workflows and manage shared inboxes with ease. Why not try it today?

Average Rating: 4.9/5.0

Total Reviews: 19

How Do G2 Users Rate intheloop.io?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Integrations: 8.3/10 (Category avg: 8.5/10)
  • Trends: 9.4/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.9/10 (Category avg: 8.3/10)

Who Is the Company Behind intheloop.io?

  • Seller: Loop Email
  • Year Founded: 2006
  • HQ Location: London, London
  • Twitter: @loop_email
    2,240 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 89% Small, 11% Medium

What Do G2 Reviewers Say About intheloop.io?

AI-generated summary from verified user reviews

Pros
  • Users value the effective communication of intheloop.io, enhancing accuracy and improving client care in real-time.
  • Users highlight the communication efficiency of intheloop.io, enabling accurate, real-time client care and streamlined processes.
  • Users commend the exceptional customer support of intheloop.io, enhancing communication and client care significantly.
  • Users appreciate the ease of use of intheloop.io, enabling accurate, effective communication and exceptional client care.
  • Users value the easy communication between agents, enhancing accuracy and improving real-time client care.

What Are Recent G2 Reviews of intheloop.io?

What Are G2 Users Discussing About intheloop.io?

Crisp

Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...)

Average Rating: 4.5/5.0

Total Reviews: 199

How Do G2 Users Rate Crisp?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.3/10)
  • Integrations: 8.3/10 (Category avg: 8.5/10)
  • Trends: 7.4/10 (Category avg: 8.1/10)
  • Performance Tracking: 7.9/10 (Category avg: 8.3/10)

Who Is the Company Behind Crisp?

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 86% Small, 12% Medium

What Do G2 Reviewers Say About Crisp?

AI-generated summary from verified user reviews

Pros
  • Users praise the exceptional customer support from Crisp, making every interaction a pleasure and enhancing overall satisfaction.
  • Users love Crisp for its user-friendly features like Shortcuts and AI automation, enhancing support efficiency and personalization.
  • Users love the advanced segmentation and AI features of Crisp, enhancing customer support and boosting engagement significantly.
  • Users love the user-friendly interface of Crisp, which facilitates quick resolutions without complications.
  • Users love the intuitive interface of Crisp, which simplifies managing customer conversations efficiently and effectively.
Cons
  • Users find the missing features in Crisp limit its potential, especially for article management and notifications.
  • Users note the limited features of Crisp, especially in article editing and analytics, impacting overall usability.
  • Users find the lack of essential features in Crisp frustrating, affecting usability and efficiency during daily tasks.
  • Users find Crisp to be expensive, especially as essential features are locked behind higher-tier plans.
  • Users find the learning curve frustrating, as understanding the logic and building workflows requires significant time investment.

What Are Recent G2 Reviews of Crisp?

What Are G2 Users Discussing About Crisp?

Drag

Drag is the AI-powered inbox platform built for teams. Used by 200,000+ users since 2017. Drag turns Gmail into a shared workspace where teams collaborate on email, support tickets, sales pipelines, and operational workflows - without leaving the inbox. The platform includes shared inboxes, AI agents that resolve tickets end-to-end, AI Intelligence grounded in your team's knowledge, live chat, kanban boards, automations, internal notes, and assignments. Teams use Drag for: • Customer support: Shared inboxes for support@, info@, and help@ addresses. Assign emails, leave internal notes, track SLAs, automate triage. • Sales pipelines: Convert inbound emails into deal pipelines. Track conversations, assign reps, monitor close rates. • Operations: Manage finance@, hr@, ops@ and other shared addresses. Route requests, automate handoffs, keep a single source of truth. • AI-first workflows: Drag Agents resolve tickets autonomously using your help center, past tickets, and team knowledge. Connect agents via MCP to Claude, ChatGPT, Cursor and other tools. Drag is available as a webapp, Chrome extension, desktop app, MCP server, and API. Backed by Techstars (Class of 2019) and other investors. Featured by Google on the Chrome Store. Shared inboxes — Multiple team members manage email together inside Gmail AI Agents — Resolve tickets end-to-end using your knowledge base and history AI Intelligence — Grounded responses from your team's docs, tickets, and chat Live chat — Customer chat that lands in the same inbox as email Kanban boards — Visual pipelines for tickets, deals, and tasks Automations — Trigger-based workflows for routing, replies, and escalations Internal notes — Private team discussions inside each email thread Assignments — Owner tracking and accountability per email/thread Email templates — Shared, AI-enhanced response libraries Reporting — Team performance, response times, and volume metrics MCP server — Connect Drag to Claude, ChatGPT, and other AI tools REST API — Build custom integrations and automations Chrome extension — Native Gmail integration, zero context switching Webapp & desktop — Use Drag outside Gmail when needed Google integration — SSO, Calendar, Workspace native

Average Rating: 4.5/5.0

Total Reviews: 254

How Do G2 Users Rate Drag?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.3/10)
  • Integrations: 8.4/10 (Category avg: 8.5/10)
  • Trends: 8.3/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Drag?

  • Seller: DragApp.com
  • Year Founded: 2018
  • HQ Location: London
  • Twitter: @lovedragapp
    913 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Non-Profit Organization Management, Leisure, Travel & Tourism
  • Company Size: 85% Small, 11% Medium

What Do G2 Reviewers Say About Drag?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the real-time collaboration features of Drag, significantly enhancing team productivity and communication.
  • Users love the organization features of Drag, enhancing workflow efficiency and simplifying email management for better collaboration.
  • Users highlight the effective team collaboration in Drag, facilitating real-time sharing and enhanced productivity in shared inbox management.
  • Users appreciate the ease of use of Drag, enjoying its intuitive interface and efficient collaboration features.
  • Users appreciate the seamless email management of Drag, which enhances organization and boosts team collaboration effortlessly.
Cons
  • Users desire more customization options for Drag, hoping for enhanced flexibility in personalizing their experience.
  • Users find the difficult setup process challenging, particularly with advanced functions and the learning curve involved.
  • Users desire greater customization options in Drag to better tailor the product to their specific needs.
  • Users find the learning curve steep, especially those new to Kanban boards, making initial setup challenging.
  • Users find the steep learning curve challenging, especially when starting with advanced features and the interface.

What Are Recent G2 Reviews of Drag?

What Are G2 Users Discussing About Drag?

Glassix

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe.

Average Rating: 4.8/5.0

Total Reviews: 197

How Do G2 Users Rate Glassix?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.3/10)
  • Integrations: 9.4/10 (Category avg: 8.5/10)
  • Trends: 9.5/10 (Category avg: 8.1/10)
  • Performance Tracking: 9.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Glassix?

  • Seller: Glassix
  • Year Founded: 2015
  • HQ Location: Tel Aviv, Israel
  • LinkedIn® Page: www.linkedin.com
    24 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Real Estate
  • Company Size: 67% Small, 30% Medium

What Do G2 Reviewers Say About Glassix?

AI-generated summary from verified user reviews

Pros
  • Users find Glassix to be simple and easy to understand, avoiding unnecessary complications with data.
  • Users find Glassix to be simple and easy to use, avoiding unnecessary complications with data management.
  • Users appreciate the intuitive design of Glassix, finding it simple and easy to understand without confusion.
  • Users appreciate the simplicity and ease of understanding of Glassix, avoiding complications with data management.
  • Users value the simple and easy-to-understand nature of Glassix, making it accessible and user-friendly.
Cons
  • Users find a lack of integrations with Glassix, limiting its functionality and making it feel incomplete.
  • Users feel that Glassix has limited features, lacking completeness as a standalone program.
  • Users feel that Glassix lacks complete features, making it feel insufficient for comprehensive program needs.

What Are Recent G2 Reviews of Glassix?

Emailgistics

Emailgistics is an advanced email management solution designed to enhance Microsoft Outlook 365 shared mailboxes. This software focuses on automation, intelligent routing, and performance tracking, providing a structured, data-driven approach to managing emails. By streamlining shared inbox management, Emailgistics aims to boost team efficiency, accountability, and collaboration, fundamentally transforming how organizations handle their email communications. This solution is particularly beneficial for organizations that deal with high volumes of incoming messages and require a systematic approach to ensure timely responses. Emailgistics addresses common challenges associated with email management, such as the risk of missed messages and delayed replies. By automating the assignment of emails to the appropriate team members, Emailgistics significantly reduces the time spent on manual triage, allowing teams to concentrate on delivering prompt and accurate replies to customers. Key features of Emailgistics include automated message assignment, customizable workflow rules, and one-click availability controls. These functionalities enable teams to manage email interactions efficiently without becoming overwhelmed by administrative tasks. The automation aspect ensures that messages are routed to the right individual, which not only speeds up response times but also enhances accountability among team members. This structured approach promotes a collaborative and efficient work environment, where team members can focus on their core responsibilities rather than getting bogged down by email overload. Additionally, Emailgistics provides performance tracking tools, such as real-time dashboards and detailed reports on response times and productivity metrics. These data-driven insights empower managers to make informed decisions, refine team performance, and continuously improve email management processes. By analyzing performance metrics, organizations can identify areas for improvement and implement strategies to enhance overall efficiency, ensuring that every team member is contributing effectively to email communications. Seamlessly integrated with Outlook 365, Emailgistics enhances existing workflows without disrupting established practices. This integration allows teams to optimize their email management processes, leading to faster, more reliable responses and improved collaboration. By adopting Emailgistics, organizations can transform their email handling capabilities, ensuring that they meet customer expectations while maintaining a high level of operational efficiency.

Average Rating: 4.7/5.0

Total Reviews: 52

How Do G2 Users Rate Emailgistics?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.3/10)
  • Integrations: 8.2/10 (Category avg: 8.5/10)
  • Trends: 7.5/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.8/10 (Category avg: 8.3/10)

Who Is the Company Behind Emailgistics?

  • Seller: Emailgistics
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Oakville, CA
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Manufacturing
  • Company Size: 44% Medium, 42% Small

What Do G2 Reviewers Say About Emailgistics?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional customer support of Emailgistics, enhancing implementation and ongoing assistance for better management.
  • Users praise the ease of use in Emailgistics, appreciating the quick setup and intuitive dashboard navigation.
  • Users love the time-saving benefits of Emailgistics, enhancing productivity and streamlining email management effectively.
  • Users appreciate the efficient email management in Emailgistics, enhancing workflows and improving customer service effectiveness.
  • Users value the enhanced team collaboration with Emailgistics, improving workflows and personalizing email management effectively.
Cons
  • Users face archiving issues that complicate email management and require significant training to overcome.
  • Users find the difficult setup process time-consuming and challenging, especially with numerous accounts and rules to manage.
  • Users experience slow loading times when searching folders and using the Outlook add-on, impacting their efficiency.
  • Users desire better folder management options, including sharing rules and the ability to fully close folders.
  • Users face challenges due to a lack of training, struggling to adapt to the new email management approach.

What Are Recent G2 Reviews of Emailgistics?

MessageDesk

MessageDesk is a web-based business text messaging and shared SMS inbox platform that enables organizations to send and receive SMS/MMS from existing landline or VoIP phone numbers through a multi-user interface. MessageDesk is designed for mid-sized and larger teams that want a centralized way to handle texting without moving their primary phone numbers to a new carrier. MessageDesk supports U.S. and Canadian 10-digit numbers and can connect with all major VoIP providers and messaging services like Twilio, while allowing voice calls to remain with the current provider. Capabilities include: Text-enabling existing numbers: connect a business landline, Twilio, or VoIP number via number hosting/authorization, or use new local or toll-free numbers. Shared team inbox: all inbound/outbound conversations appear in a single inbox for multiple agents, with conversation history visible to the team. Relay automations/workflows: assignment, labeling, filtering, and internal collaboration features to automatically send messages and route conversations across threads. Messaging features: group texting, mass/broadcast texting, MMS messaging/media, templates, and scheduled text messages. Customers use MessageDesk in a variety of ways, including for appointment reminders, customer support via text, sales or lead follow-ups, dispatch and logistics messaging, HR and company updates, service and delivery updates, and billing notifications. MessageDesk also includes carrier registration support for A2P 10DLC, which is required for all business texting use cases in the U.S. You can use MessageDesk via any device with a web browser or download the companion mobile apps for iOS or Android. MessageDesk integrates with Zapier to connect to CRMs, forms, and scheduling tools. More integrations are planned for the future.

Average Rating: 4.6/5.0

Total Reviews: 35

How Do G2 Users Rate MessageDesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Integrations: 7.1/10 (Category avg: 8.5/10)
  • Trends: 9.0/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.7/10 (Category avg: 8.3/10)

Who Is the Company Behind MessageDesk?

  • Seller: Alderwood Labs
  • Year Founded: 2018
  • HQ Location: Reno, Nevada
  • Twitter: @messagedeskapp
    93 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 77% Small, 20% Medium

What Do G2 Reviewers Say About MessageDesk?

AI-generated summary from verified user reviews

Pros
  • Users find MessageDesk easy to use and setup, making communication seamless for daily and official tasks.
  • Users love the easy communication features of MessageDesk, enhancing connectivity and streamlining client interactions seamlessly.
  • Users value the automation features of MessageDesk, significantly improving communication efficiency and management.
  • Users value the effective communication features of MessageDesk, enhancing connectivity and collaboration among team members.
  • Users highly value the reliable customer support of MessageDesk, which enhances their overall experience and satisfaction.
Cons
  • Users express frustration with complex processes in MessageDesk, finding the setup and threading difficult to manage.
  • Users find the pricing of MessageDesk to be a bit high, especially in comparison to competitors.
  • Users face messaging issues with multiple threads and confusion over message credits in group conversations on MessageDesk.
  • Users experience number registration difficulties and issues with duplicate contacts, complicating initial setup and usage.
  • Users face app incompatibility issues, leading to multiple threads and complicating participation in group conversations.

What Are Recent G2 Reviews of MessageDesk?

What Are G2 Users Discussing About MessageDesk?

Trengo

Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI.

Average Rating: 4.3/5.0

Total Reviews: 244

How Do G2 Users Rate Trengo?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.3/10)
  • Integrations: 7.2/10 (Category avg: 8.5/10)
  • Trends: 6.8/10 (Category avg: 8.1/10)
  • Performance Tracking: 7.0/10 (Category avg: 8.3/10)

Who Is the Company Behind Trengo?

  • Seller: Trengo
  • Year Founded: 2017
  • HQ Location: Utrecht, Utrecht, Netherlands
  • Twitter: @TrengoHQ
    284 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    90 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Leisure, Travel & Tourism, Apparel & Fashion
  • Company Size: 73% Small, 26% Medium

What Do G2 Reviewers Say About Trengo?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Trengo, appreciating its intuitive design and straightforward implementation.
  • Users find Trengo's helpful AI workflow automations and customer support invaluable for efficient communication management.
  • Users appreciate the great customer support from Trengo, making onboarding and integration seamless and efficient.
  • Users value the integrated multi-channel messaging features of Trengo, enhancing chat management and organization effortlessly.
  • Users value the streamlined communication Trengo offers, enhancing customer interactions with ease and effective support.
Cons
  • Users note that Trengo has some missing features like linking FAQ pages and ineffective reports, impacting usability.
  • Users feel the limited features of Trengo hinder communication, especially with WhatsApp and overall usability.
  • Users are frustrated with messaging issues in Trengo, including limitations on WhatsApp and slow loading times.
  • Users find the chat functionality lacking, with significant limitations affecting efficiency and user experience.
  • Users find the learning curve steep, noting difficulties in setup and unintuitive features within Trengo.

What Are Recent G2 Reviews of Trengo?

What Are G2 Users Discussing About Trengo?

GrooveHQ

The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.

Average Rating: 4.6/5.0

Total Reviews: 194

How Do G2 Users Rate GrooveHQ?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.3/10)
  • Integrations: 8.6/10 (Category avg: 8.5/10)
  • Trends: 8.1/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.5/10 (Category avg: 8.3/10)

Who Is the Company Behind GrooveHQ?

  • Seller: GrooveHQ
  • Year Founded: 2011
  • HQ Location: Newport, RI
  • Twitter: @Groove
    6,683 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 77% Small, 22% Medium

What Do G2 Reviewers Say About GrooveHQ?

AI-generated summary from verified user reviews

Pros
  • Users commend GrooveHQ for its responsive customer support, enhancing collaboration and clarity in managing queries effectively.
  • Users value the helpful reminders from GrooveHQ, making follow-ups and support management seamless for teams.
  • Users love how GrooveHQ's automation feature ensures that nothing slips through the cracks, providing timely follow-ups.
  • Users praise GrooveHQ's ease of use, benefiting from collaborative tools and responsive support for efficient management.
  • Users praise the easy setup of GrooveHQ, highlighting responsive support and clear help resources that enhance collaboration.
Cons
  • Users face chat functionality issues, as it's all or nothing for including parts of conversations in responses.
  • Users express frustration over the lack of selective comment inclusion, leading to disjointed conversations across platforms.
  • Users struggle with email communication issues, wishing to selectively include parts of conversations without reverting to other platforms.
  • Users face challenges with limited issue resolution options, making it hard to select relevant conversation parts when forwarding.
  • Users find merging tickets cumbersome, which complicates their workflow and hampers efficiency in GrooveHQ.

What Are Recent G2 Reviews of GrooveHQ?

What Are G2 Users Discussing About GrooveHQ?

Keeping

Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.

Average Rating: 4.5/5.0

Total Reviews: 68

How Do G2 Users Rate Keeping?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.3/10)
  • Integrations: 8.1/10 (Category avg: 8.5/10)
  • Trends: 8.0/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.3/10 (Category avg: 8.3/10)

Who Is the Company Behind Keeping?

  • Seller: Keeping
  • Year Founded: 2007
  • HQ Location: Brooklyn, NY
  • Twitter: @keepingcom
    181 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Higher Education
  • Company Size: 80% Small, 20% Medium

What Do G2 Reviewers Say About Keeping?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Keeping, finding it easy to learn and integrate into daily business.
  • Users value the simple interface of Keeping, finding it easy to learn and use daily for business tasks.
  • Users praise the effective case management in Keeping, enhancing communication and streamlining workflows within Salesforce.
  • Users praise the seamless communication integration of Keeping, enhancing efficiency within Salesforce for managing messages.
  • Users appreciate the easy access to customer emails within Salesforce, streamlining communication and improving efficiency.
Cons
  • Users find the complex administration of Keeping requires considerable time and effort to master effectively.
  • Users find Keeping to have a difficult learning curve, necessitating considerable time and effort to master.
  • Users find the learning curve steep, necessitating considerable time and effort to become proficient with Keeping.
  • Users want more customization options for workflows, noting a less modern UI as a limiting factor.
  • Users desire an improved search functionality and more inbox organization options for better email management.

What Are Recent G2 Reviews of Keeping?

What Are G2 Users Discussing About Keeping?

DevRev

DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface.

Average Rating: 4.4/5.0

Total Reviews: 213

How Do G2 Users Rate DevRev?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.3/10)
  • Integrations: 8.5/10 (Category avg: 8.5/10)
  • Trends: 8.5/10 (Category avg: 8.1/10)
  • Performance Tracking: 7.8/10 (Category avg: 8.3/10)

Who Is the Company Behind DevRev?

  • Seller: DevRev
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Palo Alto, CA
  • Twitter: @devrev
    3,269 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    937 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: HR Specialist, Product Manager
  • Top Industries: Computer Software, Financial Services
  • Company Size: 55% Medium, 33% Small

What Do G2 Reviewers Say About DevRev?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of DevRev, noting its user-friendly interface and seamless navigation.
  • Users commend the efficiency of DevRev, noting its rapid navigation and responsiveness enhances their support experience.
  • Users appreciate the intuitive and powerful features of DevRev, enhancing communication and operational efficiency across teams.
  • Users commend DevRev's intuitive platform, seamless communication, flexible workflows, and responsive support team, enhancing overall productivity.
  • Users value the robust functionality and insightful analytics of DevRev, enhancing their customer engagement experience.
Cons
  • Users find several missing features in DevRev, particularly around automation, reporting, and cohort creation.
  • Users note the limited features of DevRev, which restricts automation, reporting, and user flow analysis capabilities.
  • Users find a lack of features in DevRev, impacting automation and reporting capabilities, but improvements are noted.
  • Users find the learning curve steep, making it challenging for non-tech individuals to navigate DevRev effectively.
  • Users find the product not intuitive, making it challenging for non-tech teams to navigate and utilize effectively.

What Are Recent G2 Reviews of DevRev?

Gmelius

Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace.

Average Rating: 4.4/5.0

Total Reviews: 756

How Do G2 Users Rate Gmelius?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.3/10)
  • Integrations: 8.3/10 (Category avg: 8.5/10)
  • Trends: 7.8/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.1/10 (Category avg: 8.3/10)

Who Is the Company Behind Gmelius?

  • Seller: Gmelius SA
  • Year Founded: 2016
  • HQ Location: Geneva
  • Twitter: @gmelius
    1,772 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 81% Small, 16% Medium

What Do G2 Reviewers Say About Gmelius?

AI-generated summary from verified user reviews

Pros
  • Users find Gmelius to be extremely user-friendly, streamlining their work processes and simplifying inbox management.
  • Users love the easy email assignment and note-taking features of Gmelius, enhancing team communication and workflow.
  • Users value the seamless collaboration tools of Gmelius, enhancing organization and keeping teams aligned effortlessly.
  • Users appreciate the robust team collaboration features of Gmelius, simplifying email management and enhancing communication.
  • Users appreciate the robust team collaboration features of Gmelius, enhancing email management and streamlining communication.
Cons
  • Users experience significant email management issues with Gmelius, including slow loading times and ineffective search functions.
  • Users find Gmelius lacking in advanced mobile features, making email management on the go challenging.
  • Users experience performance issues with Gmelius, citing slow email loading times and inefficient bulk task management.
  • Users experience significant email loading delays with Gmelius, leading to frustration and inefficiency in email management.
  • Users find the learning curve steep, requiring additional training and guidance for effective software deployment.

What Are Recent G2 Reviews of Gmelius?

What Are G2 Users Discussing About Gmelius?

Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

Average Rating: 4.1/5.0

Total Reviews: 225

How Do G2 Users Rate Kayako?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.3/10)
  • Integrations: 8.5/10 (Category avg: 8.5/10)
  • Trends: 8.2/10 (Category avg: 8.1/10)
  • Performance Tracking: 7.9/10 (Category avg: 8.3/10)

Who Is the Company Behind Kayako?

  • Seller: Kayako
  • Year Founded: 2001
  • HQ Location: N/A
  • Twitter: @Kayako
    9,448 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    60 employees on LinkedIn®
  • Phone: +1 (888) 952-9256

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 53% Small, 35% Medium

What Do G2 Reviewers Say About Kayako?

AI-generated summary from verified user reviews

Pros
  • Users praise the contextual AI suggestions in Kayako, enhancing response accuracy and reducing guesswork for support agents.
  • Users value the contextual AI efficiency of Kayako, enhancing support responsiveness and accuracy in addressing customer needs.
  • Users appreciate the contextual AI technology in Kayako, which significantly enhances support agents' efficiency and accuracy.
  • Users value the contextual automated responses of Kayako, enhancing support with relevant AI-generated suggestions.
  • Users appreciate the contextual responsiveness of Kayako's AI, enhancing support with accurate and relevant suggestions.
Cons
  • Users find the mobile experience lacking intuitiveness, making it challenging for agents in the field or after hours.
  • Users find the mobile experience lacking, stating it's not ideal for agents needing accessibility on-the-go.
  • Users find the mobile experience lacking, making it inconvenient for agents needing quick access on-the-go.
  • Users feel the mobile experience is underdeveloped, making it challenging for agents to use effectively on-the-go.

What Are Recent G2 Reviews of Kayako?

What Are G2 Users Discussing About Kayako?