Top Free Shared Inbox Software - Page 2

How Many Shared Inbox Software Products Does G2 Track?

Total Products under this Category: 111

Category Stats (Oct 2026)

  • Average Rating: 4.59/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Jelly (+11.11%) - Among all products in this category, Jelly recorded the largest rating increase compared to last month

Last updated: October 15, 2026

How Does G2 Rank Shared Inbox Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 37,300+ Authentic Reviews
  • 111+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Shared Inbox Software

G2 Grid® for Shared Inbox Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, HubSpot Service Hub, Front, Missive, Freshdesk, Podium, Hiver in Gmail, and Fin.

Underlying data: [Grid® JSON](https://www.g2.com/categories/shared-inbox/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=hubspot-service-hub&focus%5B%5D=front&focus%5B%5D=missive&focus%5B%5D=freshdesk&focus%5B%5D=podium&focus%5B%5D=hiver-in-gmail&focus%5B%5D=fin)

Helpwise

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation.

Average Rating: 4.6/5.0

Total Reviews: 178

How Do G2 Users Rate Helpwise?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Integrations: 8.6/10 (Category avg: 8.5/10)
  • Trends: 8.5/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.1/10 (Category avg: 8.3/10)

Who Is the Company Behind Helpwise?

  • Seller: Saas Labs
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 90% Small, 10% Medium

What Do G2 Reviewers Say About Helpwise?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer management of Helpwise, noting responsive support that resolves issues effectively.
  • Users value the supportive customer service provided by Helpwise, enhancing satisfaction and problem resolution.
  • Users value the easy access to exceptional support from Helpwise, enhancing their overall experience with the platform.
  • Users value the exceptional support provided by Helpwise, making problem-solving efficient and effective.
  • Users commend the platform usability of Helpwise, appreciating its seamless support and recommendation as a primary mailing solution.

What Are Recent G2 Reviews of Helpwise?

What Are G2 Users Discussing About Helpwise?

LiveAgent

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

Average Rating: 4.5/5.0

Total Reviews: 1,480

How Do G2 Users Rate LiveAgent?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Integrations: 9.4/10 (Category avg: 8.5/10)
  • Trends: 9.4/10 (Category avg: 8.1/10)
  • Performance Tracking: 9.4/10 (Category avg: 8.3/10)

Who Is the Company Behind LiveAgent?

  • Seller: QualityUnit
  • Year Founded: 2004
  • HQ Location: Bratislava
  • Twitter: @qualityunit
    480 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 29% Medium

What Do G2 Reviewers Say About LiveAgent?

AI-generated summary from verified user reviews

Pros
  • Users find LiveAgent's ease of use exceptional, simplifying communication management and enhancing overall efficiency.
  • Users value the ease of use and feature-richness of LiveAgent, enhancing productivity and customer engagement seamlessly.
  • Users appreciate the centralized customer communication of LiveAgent, enhancing engagement and improving overall customer experience.
  • Users value the ease of use in LiveAgent, enhancing organization and improving customer communication across multiple channels.
  • Users praise LiveAgent for its efficiency, enabling fast ticket routing and centralized customer communication, enhancing productivity.
Cons
  • Users find the learning curve steep, requiring significant training to navigate LiveAgent's powerful features effectively.
  • Users note missing features in LiveAgent, including poor mobile performance and lack of customization options.
  • Users find the user interface not intuitive, leading to disappointment and difficulty in navigation and functionality.
  • Users note a steep learning curve in mastering LiveAgent, requiring substantial training for optimal usage.
  • Users express concerns about integration issues with LiveAgent, specifically regarding email, telephony, and automation with Magento.

What Are Recent G2 Reviews of LiveAgent?

What Are G2 Users Discussing About LiveAgent?

Salesmsg

Salesmsg is a text-message conversation platform designed to enhance customer interactions by making them visible, trackable, and professional. This innovative tool facilitates seamless communication from the initial text message to the development of long-term customer relationships. By integrating with existing customer relationship management (CRM) systems, Salesmsg ensures that every interaction is logged automatically, providing teams with a comprehensive view of their customer engagements. Targeted primarily at sales, marketing, and support teams, Salesmsg addresses the need for quick and efficient communication in a fast-paced business environment. The platform is particularly beneficial for organizations that prioritize responsiveness, as it enables sales teams to respond to leads in under 60 seconds, significantly increasing the chances of closing deals. Marketing teams can leverage Salesmsg to run SMS campaigns that boast an impressive 98% open rate, ensuring that messages reach their intended audience effectively. Additionally, support teams can manage a higher volume of customer inquiries without the need for additional staff, thanks to the capabilities of AI Agents. Key features of Salesmsg include automated first responses, a shared inbox for team collaboration, and full visibility for sales representatives. The platform allows marketing teams to execute broadcasts, segmented campaigns, and CRM-triggered sequences, making it easier to engage with customers based on their specific needs and behaviors. AI Agents play a crucial role in handling inbound inquiries around the clock, ensuring that customers receive timely responses while escalating issues to human agents when necessary. The benefits of using Salesmsg are evident in the results reported by its users. For instance, organizations have successfully reduced their daily recruiting work from four hours to just 30 minutes through AI qualification processes. Furthermore, the average lead response time has decreased from 27 minutes to 21 minutes, allowing teams to engage with potential customers more swiftly. The visibility provided by Salesmsg has also led to a significant increase in the number of sales representatives meeting their quotas, rising from three to 13. Additionally, the introduction of AI Agents has resulted in an 88% lift in response rates compared to traditional manual follow-ups. Salesmsg empowers teams to foster genuine conversations and build lasting customer relationships by streamlining communication processes and enhancing accountability. With its robust features and proven results, Salesmsg stands out as a valuable tool for businesses looking to improve their customer engagement strategies.

Average Rating: 4.7/5.0

Total Reviews: 427

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How Do G2 Users Rate Salesmsg?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Integrations: 9.0/10 (Category avg: 8.5/10)
  • Trends: 8.1/10 (Category avg: 8.1/10)
  • Performance Tracking: 10.0/10 (Category avg: 8.3/10)

Who Is the Company Behind Salesmsg?

  • Seller: Salesmsg
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Delray Beach, FL
  • Twitter: @salesmsg
    148 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Sales
  • Top Industries: Health, Wellness and Fitness, Real Estate
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Salesmsg?

AI-generated summary from verified user reviews

Pros
  • Users find Salesmsg to be highly user-friendly and intuitive, making communication seamless and convenient.
  • Users find easy communication with Salesmsg beneficial, allowing seamless interaction without disturbing patients during busy times.
  • Users value the easy integration with HubSpot, enhancing their workflow for sending personalized SMS to customers.
  • Users love the seamless integration with HubSpot, enhancing communication and lead management effectively.
  • Users appreciate the responsive customer support of Salesmsg, noting their availability and genuine investment in user success.
Cons
  • Users wish for missing features like dark mode and large image support to enhance their Salesmsg experience.
  • Users face messaging issues with text delivery and limitations on SMS sending, affecting overall usability and efficiency.
  • Users report sending issues with Salesmsg, facing blank panels and missing feedback on message delivery and responses.
  • Users report slow loading in the mobile app, making it hard to efficiently send messages and attachments.
  • Users experience SMS delivery issues, leading to delays in message visibility and unexpected call notifications.

What Are Recent G2 Reviews of Salesmsg?

What Are G2 Users Discussing About Salesmsg?

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intheloop.io

Loop Email is a simple yet powerful team inbox. It's been built with the familiarity of an email client, so it's easy to set up and use for any teams that are used to handling customer messages via email. It's hard being productive when you spend half your time reading emails, and the other half flipping between platforms to tell your team about said emails. You need a single app that's going to help you move faster and keep everything and everyone on the same page. This is Loop. It simplifies and organizes all your incoming work communication into one inbox and gives you and your team back order, control and focus. With Loop no messages get missed and your team can assign ownership, chat about customer emails, exchange files, automate workflows and manage shared inboxes with ease. Why not try it today?

Average Rating: 4.9/5.0

Total Reviews: 19

How Do G2 Users Rate intheloop.io?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Integrations: 8.3/10 (Category avg: 8.5/10)
  • Trends: 9.4/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.9/10 (Category avg: 8.3/10)

Who Is the Company Behind intheloop.io?

  • Seller: Loop Email
  • Year Founded: 2006
  • HQ Location: London, London
  • Twitter: @loop_email
    2,240 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 89% Small, 11% Medium

What Do G2 Reviewers Say About intheloop.io?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the effective communication in intheloop.io, enhancing accuracy and improving client care in real-time.
  • Users value the communication efficiency of intheloop.io, enhancing accuracy and client care in real-time.
  • Users praise the exceptional customer support at intheloop.io, enhancing communication and care for clients in real-time.
  • Users appreciate the ease of use of intheloop.io, enhancing communication and improving client care in real-time.
  • Users value the easy communication in intheloop.io, enhancing real-time client care and reducing redundancy.

What Are Recent G2 Reviews of intheloop.io?

What Are G2 Users Discussing About intheloop.io?

Crisp

Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...)

Average Rating: 4.5/5.0

Total Reviews: 204

How Do G2 Users Rate Crisp?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)
  • Integrations: 8.3/10 (Category avg: 8.5/10)
  • Trends: 7.4/10 (Category avg: 8.1/10)
  • Performance Tracking: 7.8/10 (Category avg: 8.3/10)

Who Is the Company Behind Crisp?

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 85% Small, 12% Medium

What Do G2 Reviewers Say About Crisp?

AI-generated summary from verified user reviews

Pros
  • Users highlight the exceptional customer support of Crisp, praising its responsiveness and efficiency in resolving issues.
  • Users highlight Crisp's outstanding features, noting its seamless integration, reliability, and exceptional customer support.
  • Users commend Crisp for its exceptional customer support, emphasizing responsiveness and efficiency as standout qualities.
  • Users find Crisp to be extremely easy to use, facilitating quick training and efficient conversation management for teams.
  • Users highlight the intuitive interface of Crisp, making it easy to use and integrate into their operations.
Cons
  • Users find the missing features in Crisp's mobile app limit its functionality compared to the desktop version.
  • Users find the limited features of the Crisp mobile app compared to the web platform frustrating for functionality.
  • Users express frustration with the lack of features in the Crisp mobile app compared to the desktop experience.
  • Users find Crisp to be expensive due to increased pricing and limited agent capacity, straining small businesses.
  • Users find the learning curve frustrating, as understanding the logic and building workflows requires significant time investment.

What Are Recent G2 Reviews of Crisp?

What Are G2 Users Discussing About Crisp?

Drag

Drag is the AI-powered inbox platform for teams on Gmail and Google Workspace. Used by 240,000+ users since 2017. Built for teams, open to every agent. Shared addresses like support@, sales@ and info@ become a team inbox inside Gmail, with assignment, collision detection, internal notes, automations and SLAs, in board, list or preview views. Emails stay in Gmail. Varley, Drag's AI, is included in the Plus and Pro plans. It drafts, tags and summarises conversations, answers your team in Copilot, and learns from your help center and past conversations. On Pro, Varley Agents resolve conversations on their own, with hand-offs to your team. Teams use Drag for: • Customer support: shared inboxes for support@ and help@, with SLAs, automations, a help center and live chat. • Sales and operations: track deals, requests and approvals as cards on a board, and manage finance@, hr@ and ops@ in one place. • WhatsApp (Pro): handle WhatsApp conversations next to email. • AI agents: connect Claude, ChatGPT or Cursor through Drag's MCP server, so your AI assistants work in the same inbox as your team. Key features: Shared inboxes — the whole team manages email together inside Gmail Varley AI — drafts, tags, summaries, sentiment and Copilot (Plus and Pro) Varley Agents — resolve conversations end to end with hand-offs to your team (Pro) Help center and live chat — answers and chats land in the same inbox as email WhatsApp — WhatsApp conversations next to email (Pro) Boards — kanban, list and preview views for tickets, deals and tasks Automations and SLAs — rules for routing, replies, escalations and business hours Internal notes and assignments — private discussion and a clear owner on every thread Email templates and sequences — shared, AI-assisted response libraries Reporting — response times, volume and team performance MCP server and REST API — connect Drag to Claude, ChatGPT, Cursor and your own tools (Pro) Drag runs as a Chrome extension inside Gmail and as web, desktop, iOS and Android apps. Backed by Techstars and featured by Google on the Chrome Web Store. Plans start at $12 per user per month billed yearly, with a 7-day free trial and no credit card required.

Average Rating: 4.5/5.0

Total Reviews: 254

How Do G2 Users Rate Drag?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.4/10)
  • Integrations: 8.4/10 (Category avg: 8.5/10)
  • Trends: 8.3/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Drag?

  • Seller: DragApp.com
  • Year Founded: 2018
  • HQ Location: London
  • Twitter: @lovedragapp
    913 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Non-Profit Organization Management, Leisure, Travel & Tourism
  • Company Size: 85% Small, 11% Medium

What Do G2 Reviewers Say About Drag?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time collaboration features of Drag, enhancing teamwork and streamlining communication within shared inboxes.
  • Users love the real-time information sharing in Drag, greatly enhancing team collaboration and overall productivity.
  • Users appreciate the ease of organization with Drag, enhancing collaboration and streamlining workflow efficiently.
  • Users find Drag's ease of use invaluable for navigating workflows and enhancing team collaboration effortlessly.
  • Users find Drag to be remarkably efficient, significantly enhancing team productivity and simplifying email management.
Cons
  • Users find the difficult setup process daunting, especially for those new to Kanban-style boards and automations.
  • Users find the learning curve steep, particularly for new users unfamiliar with Kanban boards and advanced features.
  • Users feel that the product lacks adequate customization options that could enhance their overall experience.
  • Users find the steep learning curve challenging, especially with advanced features and unfamiliar interfaces for newcomers.
  • Users face technical issues with Drag, experiencing frequent glitches, slow performance, and the need to refresh often.

What Are Recent G2 Reviews of Drag?

What Are G2 Users Discussing About Drag?

MessageDesk

MessageDesk is a web-based business text messaging and shared SMS inbox platform that enables organizations to send and receive SMS/MMS from existing landline or VoIP phone numbers through a multi-user interface. MessageDesk is designed for mid-sized and larger teams that want a centralized way to handle texting without moving their primary phone numbers to a new carrier. MessageDesk supports U.S. and Canadian 10-digit numbers and can connect with all major VoIP providers and messaging services like Twilio, while allowing voice calls to remain with the current provider. Capabilities include: Text-enabling existing numbers: connect a business landline, Twilio, or VoIP number via number hosting/authorization, or use new local or toll-free numbers. Shared team inbox: all inbound/outbound conversations appear in a single inbox for multiple agents, with conversation history visible to the team. Relay automations/workflows: assignment, labeling, filtering, and internal collaboration features to automatically send messages and route conversations across threads. Messaging features: group texting, mass/broadcast texting, MMS messaging/media, templates, and scheduled text messages. Customers use MessageDesk in a variety of ways, including for appointment reminders, customer support via text, sales or lead follow-ups, dispatch and logistics messaging, HR and company updates, service and delivery updates, and billing notifications. MessageDesk also includes carrier registration support for A2P 10DLC, which is required for all business texting use cases in the U.S. You can use MessageDesk via any device with a web browser or download the companion mobile apps for iOS or Android. MessageDesk integrates with Zapier to connect to CRMs, forms, and scheduling tools. More integrations are planned for the future.

Average Rating: 4.6/5.0

Total Reviews: 35

How Do G2 Users Rate MessageDesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Integrations: 7.1/10 (Category avg: 8.5/10)
  • Trends: 9.0/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.7/10 (Category avg: 8.3/10)

Who Is the Company Behind MessageDesk?

  • Seller: Alderwood Labs
  • Year Founded: 2018
  • HQ Location: Reno, Nevada
  • Twitter: @messagedeskapp
    93 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 77% Small, 20% Medium

What Do G2 Reviewers Say About MessageDesk?

AI-generated summary from verified user reviews

Pros
  • Users find MessageDesk to be easy to use, facilitating smooth communication and efficient daily operations.
  • Users love the easy communication feature of MessageDesk, allowing seamless connectivity and efficient team interaction.
  • Users value the automation features of MessageDesk, enhancing communication efficiency and organization in their workflows.
  • Users value the effective communication features of MessageDesk, enhancing connectivity and streamlining interactions across teams.
  • Users find the easy setup of MessageDesk intuitive, facilitating quick launches and integration within organizations.
Cons
  • Users express frustration with complex processes, citing issues with setup and managing multiple message threads.
  • Users find the price of MessageDesk to be somewhat high, making it less affordable than competitors.
  • Users experience messaging issues, struggling with multiple threads and unclear credit usage for group messages.
  • Users face challenges with number registration and duplicate contacts, impacting the initial setup of MessageDesk.
  • Users find app incompatibility frustrating, as it complicates group messaging threads and overall communication experience.

What Are Recent G2 Reviews of MessageDesk?

What Are G2 Users Discussing About MessageDesk?

Emailgistics

Emailgistics is an advanced email management solution designed to enhance Microsoft Outlook 365 shared mailboxes. This software focuses on automation, intelligent routing, and performance tracking, providing a structured, data-driven approach to managing emails. By streamlining shared inbox management, Emailgistics aims to boost team efficiency, accountability, and collaboration, fundamentally transforming how organizations handle their email communications. This solution is particularly beneficial for organizations that deal with high volumes of incoming messages and require a systematic approach to ensure timely responses. Emailgistics addresses common challenges associated with email management, such as the risk of missed messages and delayed replies. By automating the assignment of emails to the appropriate team members, Emailgistics significantly reduces the time spent on manual triage, allowing teams to concentrate on delivering prompt and accurate replies to customers. Key features of Emailgistics include automated message assignment, customizable workflow rules, and one-click availability controls. These functionalities enable teams to manage email interactions efficiently without becoming overwhelmed by administrative tasks. The automation aspect ensures that messages are routed to the right individual, which not only speeds up response times but also enhances accountability among team members. This structured approach promotes a collaborative and efficient work environment, where team members can focus on their core responsibilities rather than getting bogged down by email overload. Additionally, Emailgistics provides performance tracking tools, such as real-time dashboards and detailed reports on response times and productivity metrics. These data-driven insights empower managers to make informed decisions, refine team performance, and continuously improve email management processes. By analyzing performance metrics, organizations can identify areas for improvement and implement strategies to enhance overall efficiency, ensuring that every team member is contributing effectively to email communications. Seamlessly integrated with Outlook 365, Emailgistics enhances existing workflows without disrupting established practices. This integration allows teams to optimize their email management processes, leading to faster, more reliable responses and improved collaboration. By adopting Emailgistics, organizations can transform their email handling capabilities, ensuring that they meet customer expectations while maintaining a high level of operational efficiency.

Average Rating: 4.7/5.0

Total Reviews: 59

How Do G2 Users Rate Emailgistics?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Integrations: 8.2/10 (Category avg: 8.5/10)
  • Trends: 7.5/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.8/10 (Category avg: 8.3/10)

Who Is the Company Behind Emailgistics?

  • Seller: Emailgistics
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Oakville, CA
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Manufacturing
  • Company Size: 44% Small, 42% Medium

What Do G2 Reviewers Say About Emailgistics?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support from Emailgistics, ensuring assistance is always available for optimal use.
  • Users praise the ease of use in Emailgistics, appreciating the quick setup and intuitive dashboard navigation.
  • Users commend Emailgistics for its time-saving capabilities, significantly enhancing team productivity and streamlining email management.
  • Users appreciate the efficient email management in Emailgistics, enhancing workflows and improving customer service effectiveness.
  • Users value the team collaboration features of Emailgistics, enabling efficient management of shared emails and workflows.
Cons
  • Users face challenges with archiving issues, struggling to adapt to the new email management system effectively.
  • Users find the difficult setup process time-consuming and complex, especially for larger teams with many accounts.
  • Users face slow loading times when searching folders and using the Outlook add-on, affecting their experience.
  • Users desire improved folder management features, citing issues with slow actions and unwanted email movement.
  • Users face challenges due to a lack of training, struggling to adapt to the new email management approach.

What Are Recent G2 Reviews of Emailgistics?

Glassix

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe.

Average Rating: 4.8/5.0

Total Reviews: 197

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Glassix offers a seamless blend of Conversational AI, advanced AI chatbot tools powered by GPT-4, and a AI-driven unified inbox, ensuring instant, exceptional support and a boost in sales through superior customer engagement.

Price: ~~$65 per user/month (Growth)~~ → $45.50 per user/month (Growth)

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How Do G2 Users Rate Glassix?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)
  • Integrations: 9.4/10 (Category avg: 8.5/10)
  • Trends: 9.5/10 (Category avg: 8.1/10)
  • Performance Tracking: 9.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Glassix?

  • Seller: Glassix
  • Year Founded: 2015
  • HQ Location: Tel Aviv, Israel
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Real Estate
  • Company Size: 67% Small, 30% Medium

What Do G2 Reviewers Say About Glassix?

AI-generated summary from verified user reviews

Pros
  • Users find Glassix simple and easy to understand, appreciating its clear and uncomplicated data presentation.
  • Users find Glassix to be simple and easy to understand, making data management straightforward and uncomplicated.
  • Users admire the intuitive design of Glassix, finding it simple and easy to understand without complexity.
  • Users appreciate the simplicity and ease of understanding of Glassix, making data management straightforward.
  • Users appreciate the simple and easy-to-understand interface of Glassix, which avoids unnecessary complication with data.
Cons
  • Users find a lack of integrations with Glassix limits its overall functionality and usability in their workflows.
  • Users feel Glassix has limited features, lacking the completeness needed for a fully functional program.
  • Users feel that Glassix has missing features and lacks completeness as a standalone program.

What Are Recent G2 Reviews of Glassix?

Keeping

Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.

Average Rating: 4.5/5.0

Total Reviews: 70

How Do G2 Users Rate Keeping?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Integrations: 8.1/10 (Category avg: 8.5/10)
  • Trends: 8.0/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.3/10 (Category avg: 8.3/10)

Who Is the Company Behind Keeping?

  • Seller: Keeping
  • Year Founded: 2007
  • HQ Location: Brooklyn, NY
  • Twitter: @keepingcom
    181 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Higher Education, Computer Software
  • Company Size: 79% Small, 21% Medium

What Do G2 Reviewers Say About Keeping?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Keeping, finding it simple and helpful for daily business tasks.
  • Users appreciate the simple interface of Keeping, finding it easy to learn and use daily for business.
  • Users value the case management integration of Keeping, enhancing communication and response efficiency within Salesforce.
  • Users value the seamless communication integration of Keeping, enhancing efficiency in managing customer interactions within Salesforce.
  • Users appreciate the easy access provided by Keeping, enhancing communication and reducing context-switching for better efficiency.
Cons
  • Users find the complex administration of Keeping demanding substantial time and effort for effective mastery.
  • Users find Keeping to have a difficult learning curve, demanding considerable time and effort to understand fully.
  • Users find the learning curve steep, necessitating considerable time and effort to become proficient with Keeping.
  • Users desire more customization options for workflows, feeling the current UI lacks modernity and flexibility.
  • Users find the search functionality difficult, wishing for improved ticket organization and tagging systems.

What Are Recent G2 Reviews of Keeping?

What Are G2 Users Discussing About Keeping?

Trengo

Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI.

Average Rating: 4.3/5.0

Total Reviews: 244

How Do G2 Users Rate Trengo?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.4/10)
  • Integrations: 7.2/10 (Category avg: 8.5/10)
  • Trends: 6.8/10 (Category avg: 8.1/10)
  • Performance Tracking: 7.0/10 (Category avg: 8.3/10)

Who Is the Company Behind Trengo?

  • Seller: Trengo
  • Year Founded: 2017
  • HQ Location: Utrecht, Utrecht, Netherlands
  • Twitter: @TrengoHQ
    284 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Leisure, Travel & Tourism, Apparel & Fashion
  • Company Size: 73% Small, 26% Medium

What Do G2 Reviewers Say About Trengo?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Trengo, appreciating its straightforward implementation and intuitive design.
  • Users find Trengo's helpful customer support and automation features invaluable for managing their workflows efficiently.
  • Users commend Trengo for its exceptional customer support and seamless onboarding experience, enhancing overall satisfaction.
  • Users value the seamless integration of multiple channels in Trengo, enhancing chat management and efficiency significantly.
  • Users appreciate the streamlined communication in Trengo, highlighting its intuitive interface and excellent customer support.
Cons
  • Users feel that the missing features in Trengo hinder their experience and limit functionality in important areas.
  • Users criticize the limited features of Trengo, noting missing functionalities and difficulties in usage and setup.
  • Users face significant messaging issues with Trengo, including slow loading times and limitations on WhatsApp interactions.
  • Users find the chat functionality difficult to use with limitations on WhatsApp and missing features affecting communication.
  • Users report frequent bug issues with Trengo, leading to frustrations and inefficiencies in usage and coordination.

What Are Recent G2 Reviews of Trengo?

What Are G2 Users Discussing About Trengo?

GrooveHQ

Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team. Helply runs its own support on the product. Two people now support roughly 1,400 customers, work that once took a team of six. AI built in, not bolted on The inbox, workflows, permissions, and data model were designed for humans and AI agents from day one. You get one platform instead of a help desk, an AI add-on, and a separate knowledge base tool. The help desk Shared inbox and ticketing, live chat and messaging, knowledge base and help center, analytics and reporting, customer records, and workflows and automation. AI triage categorizes, prioritizes, and routes every conversation before anyone opens it. The AI agents - Support Agent resolves customer issues end to end on every channel. When a person is needed, it hands off with the investigation already done. - Assist Agent works beside your reps. It gathers context, drafts replies, and takes the actions they approve. - Background Agents watch every conversation and act without being asked. Churn, Knowledge, Revenue, Feature Request, and Insights agents ship ready to use, and teams can build their own. Agents that take action Helply connects to 60+ tools, including Salesforce, HubSpot, Stripe, Chargebee, Linear, Jira, GitHub, Gong, Notion, Confluence, Snowflake, and Zapier. Agents issue refunds, update records, and file engineering issues within the permissions you set, and every action is logged. Every channel in one workspace Email, live chat, Slack and Slack Connect, Microsoft Teams, WhatsApp, Discord, Telegram, phone, and SMS. Pricing built for AI Every plan includes unlimited users, so your whole company can help customers. AI work is billed in credits by complexity. Retries, failed actions, and rejected drafts never cost credits. Security SOC 2 Type II and GDPR compliant. Customer data is never used to train AI models. Easy to switch Migrate from Zendesk, Intercom, Freshdesk, Help Scout, Front, or Groove. Who it's for SaaS companies, ecommerce brands, marketplaces, consumer apps, and online services whose support volume is growing faster than their team.

Average Rating: 4.6/5.0

Total Reviews: 194

How Do G2 Users Rate GrooveHQ?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Integrations: 8.6/10 (Category avg: 8.5/10)
  • Trends: 8.1/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.5/10 (Category avg: 8.3/10)

Who Is the Company Behind GrooveHQ?

  • Seller: GrooveHQ
  • Year Founded: 2011
  • HQ Location: Newport, RI
  • Twitter: @Groove
    6,683 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 77% Small, 22% Medium

What Do G2 Reviewers Say About GrooveHQ?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support from GrooveHQ, enhancing collaboration and clarity in managing queries.
  • Users value the automation reminders in GrooveHQ, ensuring timely follow-ups and no missed communications.
  • Users find GrooveHQ's interface easy to use, facilitating efficient team collaboration and responsive support.
  • Users commend the easy setup process of GrooveHQ, enhancing collaboration and improving overall support efficiency.
  • Users appreciate the efficiency of GrooveHQ in managing support queries collaboratively and enhancing user experience.
Cons
  • Users find chat functionality issues frustrating, as they cannot select specific conversation parts for forwards or responses.
  • Users find the comment inclusion limitations frustrating, as they can't selectively forward conversation parts effectively.
  • Users face email communication issues, needing selective forwarding options to avoid sharing unnecessary conversation details.
  • Users face challenges due to the lack of selective conversation forwarding, complicating communication and leading to disjointed discussions.
  • Users find that merging tickets in GrooveHQ is not as straightforward as expected, causing some frustration.

What Are Recent G2 Reviews of GrooveHQ?

What Are G2 Users Discussing About GrooveHQ?

Gmelius

Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace.

Average Rating: 4.4/5.0

Total Reviews: 756

How Do G2 Users Rate Gmelius?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.4/10)
  • Integrations: 8.3/10 (Category avg: 8.5/10)
  • Trends: 7.8/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.1/10 (Category avg: 8.3/10)

Who Is the Company Behind Gmelius?

  • Seller: Gmelius SA
  • Year Founded: 2016
  • HQ Location: Geneva
  • Twitter: @gmelius
    1,772 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 81% Small, 16% Medium

What Do G2 Reviewers Say About Gmelius?

AI-generated summary from verified user reviews

Pros
  • Users find Gmelius easy to use, enhancing productivity and simplifying daily tasks with accessible features.
  • Users appreciate the easy email assignment and actioning features of Gmelius, enhancing collaboration and historical email management.
  • Users value Gmelius for its seamless collaboration tools, enhancing organization and visibility in team communications.
  • Users value the robust team collaboration features that streamline communication and enhance email management effectively.
  • Users value the effective communication tools in Gmelius, enhancing collaboration and simplifying email management.
Cons
  • Users experience email management issues with Gmelius, facing slow load times and ineffective search functionalities.
  • Users note the missing features in Gmelius' mobile app, which hinders effective email management on the go.
  • Users experience performance issues with Gmelius, finding it slow to load emails and cumbersome for bulk tasks.
  • Users often face slow email loading times and ineffective email search options with Gmelius, causing frustration and inefficiencies.
  • Users report a steep learning curve with Gmelius, requiring extra support to fully utilize its features.

What Are Recent G2 Reviews of Gmelius?

What Are G2 Users Discussing About Gmelius?

DevRev

DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface.

Average Rating: 4.3/5.0

Total Reviews: 208

How Do G2 Users Rate DevRev?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Integrations: 8.5/10 (Category avg: 8.5/10)
  • Trends: 8.5/10 (Category avg: 8.1/10)
  • Performance Tracking: 7.8/10 (Category avg: 8.3/10)

Who Is the Company Behind DevRev?

  • Seller: DevRev
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Palo Alto, CA
  • Twitter: @devrev
    3,269 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    901 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: HR Specialist, Product Manager
  • Top Industries: Computer Software, Financial Services
  • Company Size: 53% Medium, 34% Small

What Do G2 Reviewers Say About DevRev?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of DevRev, enjoying its intuitive interface and seamless onboarding experience.
  • Users commend the high efficiency of DevRev, highlighting responsive support and smooth navigation as key benefits.
  • Users value the intuitive and powerful platform of DevRev, enhancing communication and workflow efficiency seamlessly.
  • Users appreciate the intuitive platform and excellent support of DevRev, enhancing their daily operational efficiency significantly.
  • Users praise the highly responsive customer support of DevRev, appreciating timely assistance and intelligent bot interactions.
Cons
  • Users are concerned about the missing features in DevRev, particularly around automation, reporting, and user flow analysis.
  • Users express concerns over limited features, highlighting missing automation, reporting, and user flow analysis capabilities.
  • Users note the lack of features, with missing automation, reporting options, and user flow understanding capabilities.
  • Users find the learning curve steep, needing additional training due to the confusing and messy UI.
  • Users find DevRev not intuitive, especially for non-tech individuals, complicating the onboarding and overall experience.

What Are Recent G2 Reviews of DevRev?

Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

Average Rating: 4.0/5.0

Total Reviews: 224

How Do G2 Users Rate Kayako?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.4/10)
  • Integrations: 8.5/10 (Category avg: 8.5/10)
  • Trends: 8.2/10 (Category avg: 8.1/10)
  • Performance Tracking: 7.9/10 (Category avg: 8.3/10)

Who Is the Company Behind Kayako?

  • Seller: Kayako
  • Year Founded: 2001
  • HQ Location: N/A
  • Twitter: @Kayako
    9,448 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    60 employees on LinkedIn®
  • Phone: +1 (888) 952-9256

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 53% Small, 35% Medium

What Do G2 Reviewers Say About Kayako?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the contextual AI assistance that provides accurate, nuanced suggestions, enhancing the support experience significantly.
  • Users commend the contextual AI efficiency of Kayako, enhancing support responses and building confidence in its accuracy.
  • Users value the contextual AI technology for providing relevant suggestions, enhancing support efficiency and accuracy.
  • Users value the contextual automated responses of Kayako, enhancing support interactions with relevant and accurate suggestions.
  • Users appreciate the contextual AI assistance of Kayako, which enhances support with relevant and accurate suggestions.
Cons
  • Users find the mobile experience not intuitive, making it challenging for field agents or after-hours support.
  • Users note the quality issues with the mobile experience, finding it lacking for agents in the field.
  • Users feel the mobile experience needs improvement, as it's not ideal for agents on the go or after hours.
  • Users find the mobile experience lacking, making it difficult for agents to use effectively on the go.

What Are Recent G2 Reviews of Kayako?

What Are G2 Users Discussing About Kayako?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated October 3, 2024