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Top Free Shared Inbox Software - Page 2

Check out our list of free Shared Inbox Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Shared Inbox Software to ensure you get the right product.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
60 Shared Inbox Products Available
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Keeping
(65)4.5 out of 5
Save to My Lists
Entry Level Price:$14.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founde

    Users
    No information available
    Industries
    • Retail
    • Higher Education
    Market Segment
    • 83% Small-Business
    • 17% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Keeping features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    8.1
    Integrations
    Average: 8.5
    8.0
    Trends
    Average: 8.0
    8.3
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Andrew M.
    AM
    I love how easy it easy to collaborate with Keeping. The option to see assigned emails, provide canned response templates, and have a FAQ Resource... Read review
    Jae R.
    JR
    The simplicity of Keeping makes it the ideal email solution for our micro-business general inbox. Cost-effective, effective and reliable. The... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Keeping
    Year Founded
    2007
    HQ Location
    Brooklyn, NY
    Twitter
    @keepingcom
    182 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    48 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founde

Users
No information available
Industries
  • Retail
  • Higher Education
Market Segment
  • 83% Small-Business
  • 17% Mid-Market
Keeping features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
8.1
Integrations
Average: 8.5
8.0
Trends
Average: 8.0
8.3
Performance Tracking
Average: 8.3
Andrew M.
AM
I love how easy it easy to collaborate with Keeping. The option to see assigned emails, provide canned response templates, and have a FAQ Resource... Read review
Jae R.
JR
The simplicity of Keeping makes it the ideal email solution for our micro-business general inbox. Cost-effective, effective and reliable. The... Read review
Seller Details
Seller
Keeping
Year Founded
2007
HQ Location
Brooklyn, NY
Twitter
@keepingcom
182 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Kayako
(222)4.0 out of 5
Save to My Lists
Entry Level Price:$15 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 54% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kayako features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Integrations
    Average: 8.5
    8.2
    Trends
    Average: 8.0
    7.9
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Consumer Services
    UC
    Kayako offers simple ticket handling features and is basically a support portal that one can use fast and free as cloud solution for a small team... Read review
    RU
    Ticketing system. Multiple departments/groups. Ease of use for all users. Insight and reporting. SLA Management and visibility. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kayako
    Year Founded
    2001
    HQ Location
    N/A
    Twitter
    @Kayako
    9,536 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
    Phone
    +1 (888) 952-9256
Product Description
How are these determined?Information
This description is provided by the seller.

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 54% Small-Business
  • 34% Mid-Market
Kayako features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.4
8.5
Integrations
Average: 8.5
8.2
Trends
Average: 8.0
7.9
Performance Tracking
Average: 8.3
Verified User in Consumer Services
UC
Kayako offers simple ticket handling features and is basically a support portal that one can use fast and free as cloud solution for a small team... Read review
RU
Ticketing system. Multiple departments/groups. Ease of use for all users. Insight and reporting. SLA Management and visibility. Read review
Seller Details
Seller
Kayako
Year Founded
2001
HQ Location
N/A
Twitter
@Kayako
9,536 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Phone
+1 (888) 952-9256

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Enchant
(57)4.8 out of 5
8th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enchant is a helpdesk and knowledge base software solution.

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 84% Small-Business
    • 11% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Enchant features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.4
    9.2
    Integrations
    Average: 8.5
    9.1
    Trends
    Average: 8.0
    9.5
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Consumer Goods
    AC
    integration with multiple shopify accounts Read review
    AL
    We've been using Enchant for 7 years since it was SupportFu. It integrates seamlessly into our support process. Customers can email us as they... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enchant
    HQ Location
    Arkansas, United States
    Twitter
    @enchant
    115 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enchant is a helpdesk and knowledge base software solution.

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 84% Small-Business
  • 11% Mid-Market
Enchant features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.4
9.2
Integrations
Average: 8.5
9.1
Trends
Average: 8.0
9.5
Performance Tracking
Average: 8.3
Verified User in Consumer Goods
AC
integration with multiple shopify accounts Read review
AL
We've been using Enchant for 7 years since it was SupportFu. It integrates seamlessly into our support process. Customers can email us as they... Read review
Seller Details
Seller
Enchant
HQ Location
Arkansas, United States
Twitter
@enchant
115 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Emailgistics
(40)4.7 out of 5
Save to My Lists
Entry Level Price:$11.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Emailgistics is an advanced email management solution designed to enhance Microsoft Outlook 365 shared mailboxes. This software focuses on automation, intelligent routing, and performance tracking, pr

    Users
    No information available
    Industries
    • Manufacturing
    Market Segment
    • 50% Mid-Market
    • 45% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Emailgistics features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Integrations
    Average: 8.5
    7.4
    Trends
    Average: 8.0
    8.8
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Insurance
    AI
    Auto load balancing email assignment. Fair price. Reports Read review
    Jessi C.
    JC
    The delegation makes my schedule more open and free for development rather then delegating the emails myself. The customer service, Abdalla, has... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Emailgistics
    Company Website
    Year Founded
    2018
    HQ Location
    Oakville, CA
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Emailgistics is an advanced email management solution designed to enhance Microsoft Outlook 365 shared mailboxes. This software focuses on automation, intelligent routing, and performance tracking, pr

Users
No information available
Industries
  • Manufacturing
Market Segment
  • 50% Mid-Market
  • 45% Small-Business
Emailgistics features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.2
Integrations
Average: 8.5
7.4
Trends
Average: 8.0
8.8
Performance Tracking
Average: 8.3
Verified User in Insurance
AI
Auto load balancing email assignment. Fair price. Reports Read review
Jessi C.
JC
The delegation makes my schedule more open and free for development rather then delegating the emails myself. The customer service, Abdalla, has... Read review
Seller Details
Seller
Emailgistics
Company Website
Year Founded
2018
HQ Location
Oakville, CA
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
eDesk
(57)4.5 out of 5
12th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

    Users
    • Director
    Industries
    • Retail
    • Automotive
    Market Segment
    • 75% Small-Business
    • 18% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • eDesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Integrations
    Average: 8.5
    8.6
    Trends
    Average: 8.0
    8.6
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • JM
    Like many other helpdesk software providers, they had suitable integrations. Read review
    Abderrahmane H.
    AH
    eDesk truly shines with its comprehensive platform integrations - it connects seamlessly with all the channels we need without any hassle. The... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    xSellco Software
    Company Website
    HQ Location
    Dublin, Dublin
    Twitter
    @XSellco
    249 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    71 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

Users
  • Director
Industries
  • Retail
  • Automotive
Market Segment
  • 75% Small-Business
  • 18% Mid-Market
eDesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
8.2
Integrations
Average: 8.5
8.6
Trends
Average: 8.0
8.6
Performance Tracking
Average: 8.3
JM
Like many other helpdesk software providers, they had suitable integrations. Read review
Abderrahmane H.
AH
eDesk truly shines with its comprehensive platform integrations - it connects seamlessly with all the channels we need without any hassle. The... Read review
Seller Details
Seller
xSellco Software
Company Website
HQ Location
Dublin, Dublin
Twitter
@XSellco
249 Twitter followers
LinkedIn® Page
www.linkedin.com
71 employees on LinkedIn®
Helpmonks
(26)4.3 out of 5
Save to My Lists
Entry Level Price:$19 - $39 - $69 per ma...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for sta

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 73% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpmonks features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    7.7
    Integrations
    Average: 8.5
    8.9
    Trends
    Average: 8.0
    8.5
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Evert-Jan v.
    EV
    Assign conversations, internal notes, to-do manager, live-chat, email campaigns Great and fast support Read review
    Dave C.
    DC
    It's extremely cheap compared to other options. Hard to beat the pricing as a whole. Function wise, it does the trick. I especially love that it... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpmonks
    Year Founded
    2013
    HQ Location
    Syracuse, New York
    Twitter
    @helpmonks
    2,093 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for sta

Users
No information available
Industries
No information available
Market Segment
  • 73% Small-Business
  • 27% Mid-Market
Helpmonks features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
7.7
Integrations
Average: 8.5
8.9
Trends
Average: 8.0
8.5
Performance Tracking
Average: 8.3
Evert-Jan v.
EV
Assign conversations, internal notes, to-do manager, live-chat, email campaigns Great and fast support Read review
Dave C.
DC
It's extremely cheap compared to other options. Hard to beat the pricing as a whole. Function wise, it does the trick. I especially love that it... Read review
Seller Details
Seller
Helpmonks
Year Founded
2013
HQ Location
Syracuse, New York
Twitter
@helpmonks
2,093 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Crisp
(182)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 85% Small-Business
    • 13% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Crisp features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Integrations
    Average: 8.5
    7.4
    Trends
    Average: 8.0
    7.9
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Simon H.
    SH
    The Crisp team are incredible to work with, super fast support and always extremely helpful. Support tools for small companies get expensive fast.... Read review
    Verified User in Computer Software
    AC
    User-friendly interface that makes it easy to manage conversations and respond to customers promptly. It is simple but powerful. Simple... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Crisp IM SARL
    Year Founded
    2015
    HQ Location
    Nantes, FR
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 85% Small-Business
  • 13% Mid-Market
Crisp features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
7.4
Trends
Average: 8.0
7.9
Performance Tracking
Average: 8.3
Simon H.
SH
The Crisp team are incredible to work with, super fast support and always extremely helpful. Support tools for small companies get expensive fast.... Read review
Verified User in Computer Software
AC
User-friendly interface that makes it easy to manage conversations and respond to customers promptly. It is simple but powerful. Simple... Read review
Seller Details
Seller
Crisp IM SARL
Year Founded
2015
HQ Location
Nantes, FR
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Mojo Helpdesk
(242)4.4 out of 5
Save to My Lists
Entry Level Price:$14.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

    Users
    No information available
    Industries
    • Information Technology and Services
    • Primary/Secondary Education
    Market Segment
    • 55% Mid-Market
    • 30% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mojo Helpdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Integrations
    Average: 8.5
    7.2
    Trends
    Average: 8.0
    7.7
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • TP
    MOJO is helpful for departments who need to place orders of products that are needed. The abilty communicating between departments and filling... Read review
    Verified User in Construction
    AC
    Easy to use and constantly receives updates. The ability to modify settings, like how the comment/response emails from Mojo look to our users, as... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mojo Helpdesk
    Year Founded
    2011
    HQ Location
    Austin, Texas
    Twitter
    @mojohelpdesk
    714 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

Users
No information available
Industries
  • Information Technology and Services
  • Primary/Secondary Education
Market Segment
  • 55% Mid-Market
  • 30% Small-Business
Mojo Helpdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
7.2
Trends
Average: 8.0
7.7
Performance Tracking
Average: 8.3
TP
MOJO is helpful for departments who need to place orders of products that are needed. The abilty communicating between departments and filling... Read review
Verified User in Construction
AC
Easy to use and constantly receives updates. The ability to modify settings, like how the comment/response emails from Mojo look to our users, as... Read review
Seller Details
Seller
Mojo Helpdesk
Year Founded
2011
HQ Location
Austin, Texas
Twitter
@mojohelpdesk
714 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
BoldDesk
(112)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BoldDesk by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel sup

    Users
    • Software Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 37% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BoldDesk features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.0
    Integrations
    Average: 8.5
    8.9
    Trends
    Average: 8.0
    8.8
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • sunil p.
    SP
    They have a a proactive team. Very supportive and looks into issues promptly and solves them. Open for feedback and changes. Very easy to use and... Read review
    Verified User in Computer Software
    AC
    The product is very flaexible and will do most anything you need it to do with minimal external work. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Syncfusion®
    Company Website
    Year Founded
    2001
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Syncfusion
    11,975 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,380 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BoldDesk by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel sup

Users
  • Software Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 37% Mid-Market
BoldDesk features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.4
9.0
Integrations
Average: 8.5
8.9
Trends
Average: 8.0
8.8
Performance Tracking
Average: 8.3
sunil p.
SP
They have a a proactive team. Very supportive and looks into issues promptly and solves them. Open for feedback and changes. Very easy to use and... Read review
Verified User in Computer Software
AC
The product is very flaexible and will do most anything you need it to do with minimal external work. Read review
Seller Details
Seller
Syncfusion®
Company Website
Year Founded
2001
HQ Location
Morrisville, North Carolina
Twitter
@Syncfusion
11,975 Twitter followers
LinkedIn® Page
www.linkedin.com
2,380 employees on LinkedIn®
Brevo Marketing Platform
(2,464)4.5 out of 5
Optimized for quick response
View top Consulting Services for Brevo Marketing Platform
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitabl

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 84% Small-Business
    • 12% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Brevo is a marketing pack that includes email support, CRM, and automation tools, designed to streamline marketing processes and boost sales.
    • Reviewers frequently mention the user-friendly nature of Brevo, its affordability, high email delivery rate, and the ease of creating and managing email templates.
    • Users reported issues with Brevo's less flexible template designs, complex workflow lacking sophisticated automation capabilities, and concerns about deliverability where messages sometimes land in spam.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Brevo Marketing Platform features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Integrations
    Average: 8.5
    7.4
    Trends
    Average: 8.0
    8.5
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Brevo
    Company Website
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @brevo_official
    16,064 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    788 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitabl

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 84% Small-Business
  • 12% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Brevo is a marketing pack that includes email support, CRM, and automation tools, designed to streamline marketing processes and boost sales.
  • Reviewers frequently mention the user-friendly nature of Brevo, its affordability, high email delivery rate, and the ease of creating and managing email templates.
  • Users reported issues with Brevo's less flexible template designs, complex workflow lacking sophisticated automation capabilities, and concerns about deliverability where messages sometimes land in spam.
Brevo Marketing Platform features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
7.4
Trends
Average: 8.0
8.5
Performance Tracking
Average: 8.3
Seller Details
Seller
Brevo
Company Website
Year Founded
2012
HQ Location
Paris
Twitter
@brevo_official
16,064 Twitter followers
LinkedIn® Page
www.linkedin.com
788 employees on LinkedIn®
Tidio
(1,849)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer communication tool that combines real-time chat with automated bots, aiming to engage customers even when the business is offline.
    • Users like Tidio's seamless integration with websites, its practical features, and the prompt response from the support team, as well as its ability to integrate with other tools like Shopify, Facebook, and Instagram.
    • Users reported that the chatbot setup can feel limiting, the dashboard occasionally feels sluggish, and some advanced automation or reporting tools are only available on higher-tier plans.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.0
    Integrations
    Average: 8.5
    9.1
    Trends
    Average: 8.0
    9.0
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,320 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    166 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer communication tool that combines real-time chat with automated bots, aiming to engage customers even when the business is offline.
  • Users like Tidio's seamless integration with websites, its practical features, and the prompt response from the support team, as well as its ability to integrate with other tools like Shopify, Facebook, and Instagram.
  • Users reported that the chatbot setup can feel limiting, the dashboard occasionally feels sluggish, and some advanced automation or reporting tools are only available on higher-tier plans.
Tidio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.0
Integrations
Average: 8.5
9.1
Trends
Average: 8.0
9.0
Performance Tracking
Average: 8.3
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,320 Twitter followers
LinkedIn® Page
www.linkedin.com
166 employees on LinkedIn®
MessageDesk
(34)4.7 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MessageDesk is a web-based business text messaging and shared SMS inbox platform that enables organizations to send and receive SMS/MMS from existing landline or VoIP phone numbers through a multi-use

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 79% Small-Business
    • 21% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MessageDesk features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    7.1
    Integrations
    Average: 8.5
    9.0
    Trends
    Average: 8.0
    8.7
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Hospital & Health Care
    UH
    Messagedesk is a great platform to contact our customers. Additionally, their customer support is easy to reach and they solved all of our problems... Read review
    JG
    Great messaging solution that is much more powerful and versatile than anything we have used in past. Loads of features more than we will ever use.... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Alderwood Labs
    Year Founded
    2018
    HQ Location
    Reno, Nevada
    Twitter
    @messagedeskapp
    92 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MessageDesk is a web-based business text messaging and shared SMS inbox platform that enables organizations to send and receive SMS/MMS from existing landline or VoIP phone numbers through a multi-use

Users
No information available
Industries
No information available
Market Segment
  • 79% Small-Business
  • 21% Mid-Market
MessageDesk features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
7.1
Integrations
Average: 8.5
9.0
Trends
Average: 8.0
8.7
Performance Tracking
Average: 8.3
Verified User in Hospital & Health Care
UH
Messagedesk is a great platform to contact our customers. Additionally, their customer support is easy to reach and they solved all of our problems... Read review
JG
Great messaging solution that is much more powerful and versatile than anything we have used in past. Loads of features more than we will ever use.... Read review
Seller Details
Seller
Alderwood Labs
Year Founded
2018
HQ Location
Reno, Nevada
Twitter
@messagedeskapp
92 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
intheloop.io
(19)4.9 out of 5
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Loop Email is a simple yet powerful team inbox. It's been built with the familiarity of an email client, so it's easy to set up and use for any teams that are used to handling customer messages via em

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 89% Small-Business
    • 11% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • intheloop.io features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Integrations
    Average: 8.5
    9.4
    Trends
    Average: 8.0
    8.9
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Management Consulting
    EM
    I love how I can chat directly or within teams in the same app as I can do my usual email, plus I can have internal discussions around emails. The... Read review
    Verified User in Financial Services
    AF
    Simple, effective communication between all of our agents, allowing more accuracy, avoid duplication, time spent searching, researching, and most... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Loop Email
    Year Founded
    2006
    HQ Location
    London, London
    Twitter
    @loop_email
    2,268 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Loop Email is a simple yet powerful team inbox. It's been built with the familiarity of an email client, so it's easy to set up and use for any teams that are used to handling customer messages via em

Users
No information available
Industries
No information available
Market Segment
  • 89% Small-Business
  • 11% Mid-Market
intheloop.io features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
9.4
Trends
Average: 8.0
8.9
Performance Tracking
Average: 8.3
Verified User in Management Consulting
EM
I love how I can chat directly or within teams in the same app as I can do my usual email, plus I can have internal discussions around emails. The... Read review
Verified User in Financial Services
AF
Simple, effective communication between all of our agents, allowing more accuracy, avoid duplication, time spent searching, researching, and most... Read review
Seller Details
Seller
Loop Email
Year Founded
2006
HQ Location
London, London
Twitter
@loop_email
2,268 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
LiveAgent
(1,535)4.5 out of 5
10th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a comprehensive platform for communication that allows monitoring, control, and implementation of corrective measures, integrating various communication platforms and automating messages.
    • Users like LiveAgent's ability to store unlimited emails, its effective dashboard monitoring, its AI feature for improved responses, and its automatic ticket allocation feature that simplifies customer service.
    • Users reported that the setup can be confusing, the platform requires a good amount of training, detailed report creation can be time-consuming, and the user interface feels somewhat outdated.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Integrations
    Average: 8.5
    9.4
    Trends
    Average: 8.0
    9.4
    Performance Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    486 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a comprehensive platform for communication that allows monitoring, control, and implementation of corrective measures, integrating various communication platforms and automating messages.
  • Users like LiveAgent's ability to store unlimited emails, its effective dashboard monitoring, its AI feature for improved responses, and its automatic ticket allocation feature that simplifies customer service.
  • Users reported that the setup can be confusing, the platform requires a good amount of training, detailed report creation can be time-consuming, and the user interface feels somewhat outdated.
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
9.4
Integrations
Average: 8.5
9.4
Trends
Average: 8.0
9.4
Performance Tracking
Average: 8.3
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
486 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
Salesmsg
(356)4.7 out of 5
Optimized for quick response
15th Easiest To Use in Shared Inbox software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesmsg is the ultimate tool for communicating with your customers, clients, and team in real-time. Whether it’s sending texts or making calls, it’s all about staying connected, fast, and professiona

    Users
    • Owner
    • Sales
    Industries
    • Health, Wellness and Fitness
    • Real Estate
    Market Segment
    • 69% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesmsg features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    9.0
    Integrations
    Average: 8.5
    8.1
    Trends
    Average: 8.0
    10.0
    Performance Tracking
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • BG
    I can't express enough how delighted I am with this online texting provider! From my first interaction with the service, I've been absolutely... Read review
    Dan G.
    DG
    The Free tier provides real value and you don't feel like you have a half-baked product that it meant to only serve to push people to premium... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesmsg
    Company Website
    Year Founded
    2017
    HQ Location
    Delray Beach, FL
    Twitter
    @salesmsg
    145 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesmsg is the ultimate tool for communicating with your customers, clients, and team in real-time. Whether it’s sending texts or making calls, it’s all about staying connected, fast, and professiona

Users
  • Owner
  • Sales
Industries
  • Health, Wellness and Fitness
  • Real Estate
Market Segment
  • 69% Small-Business
  • 27% Mid-Market
Salesmsg features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
9.0
Integrations
Average: 8.5
8.1
Trends
Average: 8.0
10.0
Performance Tracking
Average: 8.3
BG
I can't express enough how delighted I am with this online texting provider! From my first interaction with the service, I've been absolutely... Read review
Dan G.
DG
The Free tier provides real value and you don't feel like you have a half-baked product that it meant to only serve to push people to premium... Read review
Seller Details
Seller
Salesmsg
Company Website
Year Founded
2017
HQ Location
Delray Beach, FL
Twitter
@salesmsg
145 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®