Top Free Shared Inbox Software - Page 3

How Many Shared Inbox Software Products Does G2 Track?

Total Products under this Category: 108

Category Stats (Sep 2026)

  • Average Rating: 4.59/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Zendo (+0.23%) - Among all products in this category, Zendo recorded the largest rating increase compared to last month

Last updated: September 15, 2026

How Does G2 Rank Shared Inbox Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 37,100+ Authentic Reviews
  • 108+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Shared Inbox Software

G2 Grid® for Shared Inbox Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Front, HubSpot Service Hub, Missive, Podium, Freshdesk, Hiver in Gmail, and Fin.

Underlying data: [Grid® JSON](https://www.g2.com/categories/shared-inbox/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=front&focus%5B%5D=hubspot-service-hub&focus%5B%5D=missive&focus%5B%5D=podium&focus%5B%5D=freshdesk&focus%5B%5D=hiver-in-gmail&focus%5B%5D=fin)

HelpCrunch

HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount.

Average Rating: 4.7/5.0

Total Reviews: 233

How Do G2 Users Rate HelpCrunch?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.3/10)
  • Integrations: 9.7/10 (Category avg: 8.5/10)
  • Trends: 8.7/10 (Category avg: 8.1/10)
  • Performance Tracking: 9.6/10 (Category avg: 8.3/10)

Who Is the Company Behind HelpCrunch?

  • Seller: HelpCrunch
  • Year Founded: 2016
  • HQ Location: Palo Alto, CA
  • Twitter: @HelpCrunchCom
    334 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 83% Small, 15% Medium

What Do G2 Reviewers Say About HelpCrunch?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of HelpCrunch, finding it intuitive and seamless to transition from other platforms.
  • Users value the multifunctional service of HelpCrunch, benefiting from its comprehensive features for customer communication.
  • Users appreciate the helpful and easy-to-use features of HelpCrunch, enabling smooth communication and efficient lead engagement.
  • Users love the reliable live chat features of HelpCrunch, enabling instant support and effective client engagement.
  • Users commend HelpCrunch for its excellent customer support, noting quick responses and effective onboarding assistance.
Cons
  • Users feel that HelpCrunch could benefit from more flexible customization options for widgets and automation rules.
  • Users experience slow loading times for the chat functionality, affecting performance and overall satisfaction.
  • Users face chat issues with slow loading times and hope for improvements in performance and AI integration.
  • Users find the pricing to be high for small businesses, especially with additional costs for features like AI editing.
  • Users experience slow loading times with HelpCrunch's live chat, causing occasional delays and frustration.

What Are Recent G2 Reviews of HelpCrunch?

Mojo Helpdesk

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.

Average Rating: 4.4/5.0

Total Reviews: 235

How Do G2 Users Rate Mojo Helpdesk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.3/10)
  • Integrations: 8.3/10 (Category avg: 8.5/10)
  • Trends: 7.2/10 (Category avg: 8.1/10)
  • Performance Tracking: 7.7/10 (Category avg: 8.3/10)

Who Is the Company Behind Mojo Helpdesk?

  • Seller: Mojo Helpdesk
  • Year Founded: 2011
  • HQ Location: Austin, Texas
  • Twitter: @mojohelpdesk
    705 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Primary/Secondary Education
  • Company Size: 55% Medium, 30% Small

What Do G2 Reviewers Say About Mojo Helpdesk?

AI-generated summary from verified user reviews

Cons
  • Users experience layout inconsistencies and screenshot issues with Mojo Helpdesk, impacting their overall ease of use.
  • Users face button issues in Mojo Helpdesk, finding layout changes and media handling frustrating and inconvenient.
  • Users experience editing difficulties with layouts and media, making customization and visual appeal challenging.
  • Users report formatting issues with layout consistency and difficulties handling images in Mojo Helpdesk.
  • Users experience layout issues with Mojo Helpdesk, struggling to maintain consistency and utilize dark mode effectively.

What Are Recent G2 Reviews of Mojo Helpdesk?

What Are G2 Users Discussing About Mojo Helpdesk?

Helpmonks

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works."

Average Rating: 4.3/5.0

Total Reviews: 26

How Do G2 Users Rate Helpmonks?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.3/10)
  • Integrations: 7.7/10 (Category avg: 8.5/10)
  • Trends: 8.9/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Helpmonks?

  • Seller: Helpmonks
  • Year Founded: 2013
  • HQ Location: Syracuse, New York
  • Twitter: @helpmonks
    2,086 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Small, 27% Medium

What Do G2 Reviewers Say About Helpmonks?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficient organization and labeling of emails, making search and retrieval a breeze.
  • Users praise the effective email organization and labeling in Helpmonks, enhancing search efficiency for past communications.
  • Users appreciate the email tracking feature in Helpmonks, enhancing organization and search efficiency for past communications.
  • Users value the organization and efficient email searching in Helpmonks, enhancing their email management experience.
Cons
  • Users experience random shutdowns with Helpmonks, leaving them without notifications or timelines for fixes.
  • Users are frustrated by poor notifications, leaving them uninformed about issues and when they will be resolved.
  • Users report random shutdowns that disrupt workflow, leaving them frustrated with a lack of updates on fixes.
  • Users are frustrated by the slow loading times of Helpmonks, hindering their efficiency and workflow.
  • Users often face random shutdowns with Helpmonks, leading to frustration due to lack of notifications or ETAs on fixes.

What Are Recent G2 Reviews of Helpmonks?

What Are G2 Users Discussing About Helpmonks?

Spike

Spike is an AI-powered email and team communication platform that combines email, chat, meetings, and collaboration tools into a single, organized workspace. It is designed for professionals, small teams, and businesses that use email as their primary communication channel but want a faster, more streamlined way to manage daily interactions and tasks. By transforming traditional email into a chat-like format, Spike simplifies how users read and reply to messages. The platform removes repetitive headers, quoted text, and long chains, allowing conversations to appear as clean, continuous threads. Users can manage all email accounts, calendars, and contacts in one place while taking advantage of built-in AI to summarize conversations, draft replies, and organize the inbox automatically. Spike supports both individual and team use. Freelancers and professionals use it to manage clients and projects more efficiently, while teams rely on Spike to centralize communication, share files, and collaborate in real time without switching between multiple tools. Core Features: Conversational Email: Presents emails as natural chat-like conversations while remaining fully compatible with standard email protocols. AI Productivity Tools: Provides automatic summaries, suggested replies, translations, and content drafting to speed up workflow. Priority Inbox: Uses AI to sort incoming messages into relevant categories—Priority, Other, Notes, and Starred—helping users focus on what matters most. Integrated Meetings: Enables voice and video calls directly from email threads for faster coordination. Collaborative Notes and Docs: Allows users to create, edit, and share documents in real time within the inbox. Unified Inbox and Search: Consolidates multiple email accounts and calendars into a single interface with cross-account search. Shared Inbox: Helps teams manage customer and project communications collaboratively, ensuring faster response times. Compatibility: Works with Gmail, Outlook, iCloud, Office 365, Yahoo Mail, and all IMAP-supported accounts across desktop, mobile, and web platforms. Security and Privacy: Spike is ad-free and never sells or monetizes user data. All message data is encrypted using the AES-256 standard. Spike is suited for users seeking a unified communication platform that enhances productivity while maintaining the familiarity of email. It bridges the gap between traditional email clients and modern collaboration tools, offering a single, AI-enhanced workspace that helps individuals and teams stay focused and efficient.

Average Rating: 4.6/5.0

Total Reviews: 249

How Do G2 Users Rate Spike?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.3/10)
  • Integrations: 3.3/10 (Category avg: 8.5/10)
  • Trends: 7.9/10 (Category avg: 8.1/10)
  • Performance Tracking: 8.8/10 (Category avg: 8.3/10)

Who Is the Company Behind Spike?

  • Seller: Spike
  • Year Founded: 2014
  • HQ Location: Herzliya, IL
  • Twitter: @SpikeNowHQ
    3,036 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 72% Small, 15% Medium

What Do G2 Reviewers Say About Spike?

AI-generated summary from verified user reviews

Pros
  • Users find Spike's ease of use remarkable, simplifying communications and enhancing their productivity significantly.
  • Users love the easy email management of Spike, appreciating its simple interface and organized personal messages.
  • Users love Spike's modern chat-like communication, which simplifies email management and enhances productivity through its intuitive design.
  • Users appreciate the intuitive chat-style interface of Spike, enhancing email management and reducing inbox anxiety significantly.
  • Users love Spike's chat-style interface and unified inbox, significantly enhancing productivity and email management.
Cons
  • Users note a lack of essential features in Spike, particularly impacting usability for structured and professional environments.
  • Users highlight limited features in Spike, noting message history caps and lack of search for Japanese text as significant drawbacks.
  • Users note integration issues with Spike, citing limited third-party support and occasional syncing problems with external email providers.
  • Users find Spike expensive, particularly feeling pressured towards paid plans due to limitations on the free tier.
  • Users express frustration with the limited customization options in Spike, impacting notification management and overall experience.

What Are Recent G2 Reviews of Spike?

What Are G2 Users Discussing About Spike?

Unipile

Integrating LinkedIn, Email, and WhatsApp with Unipile’s API into your software empowers your users to streamline their outreach and communication workflows. Enable advanced features like sending LinkedIn Invitations, InMails, and WhatsApp messages, while syncing inboxes across channels. Automate profile enrichment and data retrieval to enhance efficiency and deliver a unified communication experience. Optimize your users' workflows across LinkedIn, Email, and WhatsApp seamlessly!

Average Rating: 4.0/5.0

Total Reviews: 16

How Do G2 Users Rate Unipile?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Integrations: 9.2/10 (Category avg: 8.5/10)
  • Trends: 8.3/10 (Category avg: 8.1/10)
  • Performance Tracking: 9.6/10 (Category avg: 8.3/10)

Who Is the Company Behind Unipile?

  • Seller: Unipile
  • Year Founded: 2020
  • HQ Location: Riorges, FR
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 38% Medium, 38% Small

What Do G2 Reviewers Say About Unipile?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support of Unipile, appreciating quick access to knowledgeable assistance when needed.
  • Users find Unipile's ease of use exceptional, with a simple setup and prompt, helpful support for any inquiries.
  • Users find the easy setup of Unipile remarkably quick and straightforward, enhancing their overall experience.
  • Users appreciate the intuitive interface of Unipile, finding it easy to use and quick to set up.
  • Users find the setup ease of Unipile exceptional, allowing quick and simple initiation of the platform.
Cons
  • Users face significant connectivity issues due to lack of access to logs, complicating troubleshooting and performance.
  • Users feel that inadequate tracking hampers troubleshooting, as access to logs is crucial for a smoother experience.
  • Users desire access to logs in Unipile, as it would enhance troubleshooting and overall functionality.

What Are Recent G2 Reviews of Unipile?

What Are G2 Users Discussing About Unipile?

Featurebase

Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.

Average Rating: 4.7/5.0

Total Reviews: 52

How Do G2 Users Rate Featurebase?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.3/10)
  • Integrations: 7.5/10 (Category avg: 8.5/10)
  • Trends: 7.8/10 (Category avg: 8.1/10)
  • Performance Tracking: 7.2/10 (Category avg: 8.3/10)

Who Is the Company Behind Featurebase?

  • Seller: Featurebase
  • Year Founded: 2021
  • HQ Location: Tallinn, EE
  • Twitter: @FeaturebaseHQ
    2,216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 90% Small, 8% Medium

What Do G2 Reviewers Say About Featurebase?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive and versatile features of Featurebase, enhancing usability and valuable feedback collection.
  • Users find Featurebase's ease of use enhances their experience, allowing quick setup and intuitive feedback collection.
  • Users appreciate the ease of use and extensive features of Featurebase, making it a powerful all-in-one solution.
  • Users praise the responsive customer support of Featurebase, noting helpfulness and effective communication throughout their experience.
  • Users value the intuitive feedback management of Featurebase, facilitating easy collection and prioritization of customer insights.
Cons
  • Users find missing features such as limited customization, basic analytics, and lack of mobile ticket responses frustrating.
  • Users face limited features in lower plans, restricting access to essential tools and scalability for startups.
  • Users face various limitations with Featurebase, including bugs, poor integration, and frustration over lack of prioritization options.
  • Users note the limited customization options for branding and workflows, affecting flexibility for specific needs.
  • Users find the limited functionality of Featurebase a drawback, lacking deeper insights and flexibility in automation.

What Are Recent G2 Reviews of Featurebase?

ProProfs Help Desk

ProProfs Help Desk is an AI help desk for shared inboxes, ticket workflow automation, and scaling support teams. It is easy-to-use help desk software for teams moving off cluttered inboxes or looking to replace a heavier ticketing system. Teams use it to centralize customer emails into a shared inbox, automate routing and prioritization, and resolve tickets faster with AI drafting and categorization built into the workflow. 🎯 Popular use cases: • Shared inbox for team-wide email ticketing • Omnichannel support across email, live chat, and web forms • Ticket automation and workflow routing for growing teams • Customer satisfaction tracking and CSAT reporting • Internal help desk for IT and cross-team support requests 🎫 AI Help Desk: built into every stage of the ticket AI in ProProfs Help Desk isn't a bolt-on; it works across the ticket lifecycle from the moment a message lands to the moment it's resolved: • AI Ticket Router: Reads incoming tickets and assigns them to the right agent automatically, so nothing sits unclaimed in a shared inbox • AI Reply Drafter: Generates a first-response suggestion the moment a ticket lands, so agents edit and send instead of starting from a blank box • AI Ticket Categorizer: Tags and sorts tickets by topic and intent automatically, cutting out manual triage before an agent even opens them • AI Tone Rewriter: Adjusts a drafted reply's tone before it's sent, so agents can soften, formalize, or simplify a response in one click • AI Sentiment Detector: Flags frustrated or urgent customers based on message tone, so escalations get priority instead of sitting in the queue order • AI Resolution Engine: Resolves a majority of routine tickets end-to-end on higher plans, escalating only what genuinely needs a human agent ✨ Everything else you'd expect from a modern help desk: • Unlimited inboxes with tags, labels, and advanced search • Canned responses and file attachments for faster replies • Custom ticket forms and business hours configuration • Merge and bulk ticket operations • Built-in Knowledge Base integration for ticket deflection • Live Chat integration that turns missed chats into tickets automatically • API, SSO/SAML, and 40+ integrations on higher plans • Advanced reporting, CSAT tracking, and performance dashboards Whether the goal is keeping a small support team organized in one inbox or running an AI-first operation that resolves most tickets before an agent ever sees them, ProProfs Help Desk brings ticketing, automation, and self-service together in one platform.

Average Rating: 4.7/5.0

Total Reviews: 16

How Do G2 Users Rate ProProfs Help Desk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.3/10)

Who Is the Company Behind ProProfs Help Desk?

  • Seller: ProProfs
  • Year Founded: 2009
  • HQ Location: Los Angeles, CA
  • Twitter: @ProProfs
    4,731 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    214 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 83% Small, 22% Medium

What Are Recent G2 Reviews of ProProfs Help Desk?

What Are G2 Users Discussing About ProProfs Help Desk?

Zendo

Zendo is an all-in-one software for streamlining selling services, from custom, and productized to subscriptions. It helps entrepreneurs and agencies speed up their internal processes with the help of automation. Create your own workflows, automatically generate invoices, and boast a professional-looking Service Catalog, where your clients can easily make a purchase. It's a simple and elegant solution that instead of a dashboard, proposes a chat as a center of operations, where each new client's request creates a conversation thread. It's where you send quotes, invoices, payments, and messages. Forget about switching between tabs or apps entirely and do everything in one place. Zendo can be made your own with a variety of white-label options, from custom domain to branded colors and even your own, personalized chatbot! Gather your team and make your business thrive in this easy-to-use, intuitive software.

Average Rating: 4.9/5.0

Total Reviews: 12

How Do G2 Users Rate Zendo?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.3/10)
  • Integrations: 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Zendo?

  • Seller: MPC
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Katowice, PL
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 92% Small, 8% Medium

What Do G2 Reviewers Say About Zendo?

AI-generated summary from verified user reviews

Pros
  • Users value Zendo for its intuitive communication management features, centralizing interactions and enhancing productivity.
  • Users find Zendo's ease of use invaluable for managing client communication and onboarding efficiently.
  • Users value the affordable pricing of Zendo, making it accessible for freelancers and small businesses alike.
  • Users value the centralized communication feature of Zendo, making client management intuitive and efficient.
  • Users appreciate the centralized client communication in Zendo, facilitating quick interactions and efficient lead management.
Cons
  • Users find Zendo's platform has difficult customization, wishing for more design options to enhance their experience.
  • Users find Zendo's limited design capabilities restrictive, wishing for more customization options to enhance their experience.
  • Users find the implementation complexity of Zendo to be time-consuming and challenging during the onboarding process.
  • Users find the complex setup of Zendo to be time-consuming and challenging to navigate.
  • Users find the difficult setup of Zendo to be time-consuming and complex, hindering the initial experience.

What Are Recent G2 Reviews of Zendo?

What Are G2 Users Discussing About Zendo?

OneHash Chat

OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and comprehensive. Some notable features are - Unlimited Inbox - Unlimited Agents - Chat Widgets - AI Assist via OpenAI - Chatbot - Messenger, Telegram, email, Line Inbox - Workflow Automation - User Permission on Inbox - Canned Response - Generate reports (CSAT, Open Conversations, Conversation Traffic, Conversations by Agents etc.) - Add Label to the conversation - Event and Condition based Automation - Run Campaign on the Inbox - Import and Export Contacts

Average Rating: 4.8/5.0

Total Reviews: 13

How Do G2 Users Rate OneHash Chat?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Integrations: 8.3/10 (Category avg: 8.5/10)
  • Trends: 8.9/10 (Category avg: 8.1/10)
  • Performance Tracking: 9.4/10 (Category avg: 8.3/10)

Who Is the Company Behind OneHash Chat?

  • Seller: OneHash
  • Year Founded: 2020
  • HQ Location: Delaware
  • Twitter: @OneHash
    593 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 62% Small, 38% Medium

What Do G2 Reviewers Say About OneHash Chat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of OneHash Chat, which enhances team communication and efficiency.
  • Users love the enhanced collaboration efficiency of OneHash Chat, which streamlines team communication and file sharing.
  • Users appreciate the smoother communication provided by OneHash Chat, enhancing team efficiency with its simple interface.
  • Users appreciate the ease of use of OneHash Chat, which streamlines team communication and enhances efficiency.
  • Users love the easy communication with OneHash Chat, appreciating its simple interface and efficient daily interactions.

What Are Recent G2 Reviews of OneHash Chat?

Zowie

Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen.

Average Rating: 4.7/5.0

Total Reviews: 70

How Do G2 Users Rate Zowie?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.3/10)
  • Integrations: 10.0/10 (Category avg: 8.5/10)
  • Trends: 9.4/10 (Category avg: 8.1/10)
  • Performance Tracking: 9.2/10 (Category avg: 8.3/10)

Who Is the Company Behind Zowie?

  • Seller: Zowie Inc.
  • Year Founded: 2019
  • HQ Location: New York
  • Twitter: @ZowieAI
    144 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    94 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Consumer Services
  • Company Size: 48% Small, 40% Medium

What Do G2 Reviewers Say About Zowie?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient automation in Zowie, praising its fast implementation and tailored solutions for e-commerce.
  • Users find Zowie's platform intuitive and easy-to-use, enhancing their efficiency with quick implementation and tailored support.
  • Users value the efficient and fast implementation of Zowie, with a professional team addressing all their needs.
  • Users appreciate Zowie's efficient automation, which simplifies customer inquiries and enhances overall response speed.
  • Users appreciate the messaging automation of Zowie, enhancing support efficiency and improving customer satisfaction significantly.
Cons
  • Users highlight the limited features of Zowie, especially regarding reporting and integration with other tools.
  • Users note the missing features in Zowie, especially in reporting, BI integration, and chatbot management across markets.
  • Users note a limited customization option in Zowie, hindering flexibility for small startups looking for tailored solutions.
  • Users find the UI complexity of Zowie can become messy with more intricate workflows, leading to a less smooth experience.
  • Users report bugs and technical errors, leading to delays in resolution that frustrate the overall experience.

What Are Recent G2 Reviews of Zowie?

What Are G2 Users Discussing About Zowie?

MailClark

Optimize your teamwork by collectively managing your external communications directly in Slack or in Microsoft Teams MailClark is a Smart Messaging Assistant, enhanced with AI, helping everydays 12 000+Teams from more than 70 countries. This solution optimizes teamwork by collectively managing external communications directly within their daily workspace Slack or Microsoft Teams. MailClark is made for Support, IT, Marketing, Sales or Management teams.

Average Rating: 4.6/5.0

Total Reviews: 11

How Do G2 Users Rate MailClark?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.3/10)
  • Integrations: 10.0/10 (Category avg: 8.5/10)
  • Trends: 8.3/10 (Category avg: 8.1/10)
  • Performance Tracking: 9.2/10 (Category avg: 8.3/10)

Who Is the Company Behind MailClark?

  • Seller: MailClark
  • Year Founded: 2014
  • HQ Location: Lyon, FR
  • Twitter: @MailClarkAI
    1,069 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 64% Small, 45% Medium

What Are Recent G2 Reviews of MailClark?

What Are G2 Users Discussing About MailClark?

RogerRoger

At RogerRoger, we make life easier for sales and recruitment professionals by fixing inbox chaos. Our platform merges email and LinkedIn messages into a shared inbox. From there, messages can be processed in workspaces with Kanban boards, helping you stay organized, set up sales pipelines, and close deals faster. Key features: Manage messages from email and LinkedIn, WhatsApp and convert those messages into tasks/deals. Use Kanban boards to manage leads, opportunities, and projects easily. And a lot more, like Adding notes, subtasks, shared drafts, @mention, templates, team chat, managing contact info from LinkedIn, you name it. RogerRoger streamlines communication and pipeline management.

Average Rating: 4.7/5.0

Total Reviews: 3

How Do G2 Users Rate RogerRoger?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Integrations: 10.0/10 (Category avg: 8.5/10)
  • Trends: 5.0/10 (Category avg: 8.1/10)
  • Performance Tracking: 5.0/10 (Category avg: 8.3/10)

Who Is the Company Behind RogerRoger?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About RogerRoger?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of RogerRoger, finding it simple to set up and manage conversations effectively.
  • Users appreciate the easy integrations of RogerRoger, making setup and usage seamless for managing conversations.
  • Users love the easy setup of RogerRoger, making integration and usage a breeze for managing conversations.
  • Users love the easy integrations of RogerRoger, enabling seamless management of conversations with leads and stakeholders.

What Are Recent G2 Reviews of RogerRoger?

Sortd for Gmail

Sortd makes sales and customer service a breeze for Gmail teams. Effortlessly manage your emails, customers, tasks and team workflow, without ever leaving your Inbox. Sortd is the world's first Business Productivity Suite for Gmail and GSuite. It has been rated as the #1 App for Gmail with 3,600+ upvotes on Product Hunt. Sortd expands beyond email and productivity and integrates across the business into Projects, Sales & CRM, Client service, Hiring, Finance and Operations. It offers many of the same capabilities of an Hubspot, Trello Airtable, Monday or Asana but has a far stronger value proposition for Customer-Facing teams. Unlike competitors who focus on internal collaboration, Sortd is capable of managing both Internal and External collaboration being baked into the fabric of email and it is built for managing communication at the edge of the organization. Sortd lets you run your entire business on top of the same messaging tools that you use every day so that you can get stuff done right at the source of the communication ... right in Gmail. Sortd aims to modernize businesses with an all-in-one productivity suite by streamlining business collaboration, workflow, project management, client service and customer (communication) interactions. With Sortd, teams can seamlessly manage email, tasks, projects and adapt its workflows to any business or industry. Sortd ensures that nothing falls through the cracks. It helps your team get work done, by making sure they know who is doing what by when so that everyone can follow the plan and do the right work at the right time. Sortd creates real transparency. It’s not about data being somewhere in some other system but rather everything is accessible to everyone. It’s about turning data into action. It answers the call from businesses wishing to digitally transform their teams and processes to support the 'future of work' and solve remote working challenges in this new COVID-19 era. In summary, Sortd aims to bring Email into the 21st century an all-in-one productivity & collaboration suite that is designed to help teams stay in sync.

Average Rating: 4.3/5.0

Total Reviews: 20

How Do G2 Users Rate Sortd for Gmail?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.3/10)

Who Is the Company Behind Sortd for Gmail?

  • Seller: Sortd
  • HQ Location: Newark, Delaware
  • Twitter: @GetSortd
    4,334 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 15% Medium

What Do G2 Reviewers Say About Sortd for Gmail?

AI-generated summary from verified user reviews

Pros
  • Users find Sortd for Gmail to be easy to install and use across both desktop and mobile platforms.
  • Users find Sortd for Gmail to be easy to access on both desktop and mobile, enhancing their productivity.
  • Users love the easy setup of Sortd for Gmail, finding it simple to install and use across devices.
  • Users love the mobile compatibility of Sortd for Gmail, finding it easy to install and use on any device.
  • Users value the setup ease of Sortd for Gmail, finding it simple to install and user-friendly on all devices.
Cons
  • Users express frustration over access issues with Sortd for Gmail, seeking better integration with features like scheduling.
  • Users express frustration over the limited access to features like scheduling within Sortd for Gmail.
  • Users find the limited features of Sortd for Gmail restrictive, desiring better access to Pipedrive functionalities.
  • Users find the limited features of Sortd for Gmail restrict their productivity, especially for scheduling tasks.
  • Users find Sortd for Gmail not intuitive, expecting easier access to essential features like scheduling and task management.

What Are Recent G2 Reviews of Sortd for Gmail?

What Are G2 Users Discussing About Sortd for Gmail?

SparrowDesk

SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams.

Average Rating: 4.6/5.0

Total Reviews: 12

How Do G2 Users Rate SparrowDesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)

Who Is the Company Behind SparrowDesk?

  • Seller: SurveySparrow Inc.
  • Year Founded: 2017
  • HQ Location: Palo Alto, California
  • Twitter: @surveysparrow
    904 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    401 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 17% Large

What Do G2 Reviewers Say About SparrowDesk?

AI-generated summary from verified user reviews

Pros
  • Users value the AI assistance for speeding up support tasks efficiently while maintaining a clean interface.
  • Users value the AI efficiency of SparrowDesk, enhancing productivity and streamlining support management effortlessly.
  • Users love the efficiency of assignment management in SparrowDesk, simplifying support tasks and improving team onboarding.
  • Users love the automated responses feature in SparrowDesk for simplifying support and enhancing team efficiency.
  • Users find SparrowDesk's ease of use valuable, simplifying day-to-day support and onboarding new teammates effortlessly.
Cons
  • Users face challenges with automation complexity, as some settings require time and not all integrations are available.
  • Users often face integration issues with SparrowDesk, as some needed integrations are still unavailable.
  • Users find the lack of integrations limiting, as some essential tools aren't currently supported by SparrowDesk.
  • Users find the limited automation of SparrowDesk frustrating due to unavailable integrations and time-consuming settings adjustments.
  • Users note the limited integrations in SparrowDesk, which hinders the efficiency of their workflows.

What Are Recent G2 Reviews of SparrowDesk?

Cerb

Cerb is the extensible platform for support teams who need more than no-code. Deliver superior customer service with unlimited customization. For over 23 years, Cerb has evolved based on the feedback of thousands of teams; from solo founders to 1,000+ person enterprises managing millions of requests. Build your support team's ideal workspace Transform email and social accounts into a team inbox. Create personalized shared workspaces to keep your team focused and informed. Monitor performance and customer satisfaction with dashboards. Get the right work in front of the right team members automatically -- no digging, no cherry-picking. Solve complex challenges with KATA, our intuitive automation language built for the browser Bridge the gap between inflexible visual builders and complex custom development. Embed interactive shortcuts throughout the UI to unify and automate your workflows. Integrate with any API-based service. Deploy and share your changes with versioned workflow templates. Take advantage of leading language models to build helpful AI agents Grant tools to agents and let them take action to complete tasks on your behalf. Answer questions automatically based on your existing documentation. Draft automatic responses and summarize long conversations. Enrich conversations with relevant data from disparate systems.

Average Rating: 3.8/5.0

Total Reviews: 2

Who Is the Company Behind Cerb?

  • Seller: Webgroup Media
  • Year Founded: 2001
  • HQ Location: Covina, US
  • Twitter: @webgroupmedia
    39 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Are Recent G2 Reviews of Cerb?

What Are G2 Users Discussing About Cerb?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated October 3, 2024