Check out our list of free Shared Inbox Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagra
Users
Owner
CEO
Industries
Marketing and Advertising
Consulting
Market Segment
61% Small-Business
2% Mid-Market
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
HighLevel is a platform that combines CRM, email marketing, funnels, and automation into one tool, aiming to streamline tasks and improve efficiency for businesses.
Reviewers frequently mention the platform's wide range of features, its ability to integrate various aspects of business operations, and the valuable support provided by the HighLevel team.
Reviewers mentioned the steep learning curve for new users, the overwhelming number of features, and the need for more intuitive interface and better documentation.
User Satisfaction
HighLevel features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagra
Users
Owner
CEO
Industries
Marketing and Advertising
Consulting
Market Segment
61% Small-Business
2% Mid-Market
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
HighLevel is a platform that combines CRM, email marketing, funnels, and automation into one tool, aiming to streamline tasks and improve efficiency for businesses.
Reviewers frequently mention the platform's wide range of features, its ability to integrate various aspects of business operations, and the valuable support provided by the HighLevel team.
Reviewers mentioned the steep learning curve for new users, the overwhelming number of features, and the need for more intuitive interface and better documentation.
HighLevel features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Spark for Teams is a collaborative email platform builds on the foundation of the Spark email app, which is widely recognized for its smart features that help users manage their email more efficiently
Users
No information available
Industries
No information available
Market Segment
88% Small-Business
6% Mid-Market
User Satisfaction
Spark for Teams features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
5.6
Trends
Average: 8.0
5.4
Performance Tracking
Average: 8.3
What G2 Users Think
TP
Initially I loved the easy onboarding, implementing the IMAP with my google business account adn have it up and running within minutes.
Now the... Read review
MG
Spark Mail has completely transformed how I manage my emails and collaborate with my team. The snoozing feature is key, allowing me to defer emails... Read review
Spark for Teams is a collaborative email platform builds on the foundation of the Spark email app, which is widely recognized for its smart features that help users manage their email more efficiently
Users
No information available
Industries
No information available
Market Segment
88% Small-Business
6% Mid-Market
Spark for Teams features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
5.6
Trends
Average: 8.0
5.4
Performance Tracking
Average: 8.3
TP
Initially I loved the easy onboarding, implementing the IMAP with my google business account adn have it up and running within minutes.
Now the... Read review
MG
Spark Mail has completely transformed how I manage my emails and collaborate with my team. The snoozing feature is key, allowing me to defer emails... Read review
Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations tea
Users
No information available
Industries
Information Technology and Services
Market Segment
63% Mid-Market
38% Small-Business
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
Shared Inbox by Canary is a tool designed to streamline team email management through Gmail integration, allowing for efficient tracking, assigning, and resolving of emails.
Reviewers appreciate the seamless Gmail integration, the ability to assign and share emails with a click, and the excellent customer support provided by the Canary team.
Users experienced occasional bugs or login/sync issues, a slight delay in assigning emails, and some found the pricing a bit steep for small teams and startups.
User Satisfaction
Shared Inbox by Canary features and usability ratings that predict user satisfaction
Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations tea
Users
No information available
Industries
Information Technology and Services
Market Segment
63% Mid-Market
38% Small-Business
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
Shared Inbox by Canary is a tool designed to streamline team email management through Gmail integration, allowing for efficient tracking, assigning, and resolving of emails.
Reviewers appreciate the seamless Gmail integration, the ability to assign and share emails with a click, and the excellent customer support provided by the Canary team.
Users experienced occasional bugs or login/sync issues, a slight delay in assigning emails, and some found the pricing a bit steep for small teams and startups.
Shared Inbox by Canary features and usability ratings that predict user satisfaction
HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing.
All in one.
Scale customer communications with AI in all channels while keeping it personal and controllable.
Users
CEO
Founder
Industries
Computer Software
Information Technology and Services
Market Segment
83% Small-Business
15% Mid-Market
User Satisfaction
HelpCrunch features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
9.7
Integrations
Average: 8.5
8.7
Trends
Average: 8.0
9.6
Performance Tracking
Average: 8.3
What G2 Users Think
MD
1) Great options for big support teams > collaboration, private notes, saved replies, macro. Lots of options of customisation of look of live chat,... Read review
М
HelpCrunch works extremely well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot,... Read review
HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing.
All in one.
Scale customer communications with AI in all channels while keeping it personal and controllable.
Users
CEO
Founder
Industries
Computer Software
Information Technology and Services
Market Segment
83% Small-Business
15% Mid-Market
HelpCrunch features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
9.7
Integrations
Average: 8.5
8.7
Trends
Average: 8.0
9.6
Performance Tracking
Average: 8.3
MD
1) Great options for big support teams > collaboration, private notes, saved replies, macro. Lots of options of customisation of look of live chat,... Read review
М
HelpCrunch works extremely well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot,... Read review
ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management da
Users
No information available
Industries
Computer Software
Market Segment
83% Small-Business
22% Mid-Market
User Satisfaction
ProProfs Help Desk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
What G2 Users Think
BP
I like to shared inbox so that it is not all falling on one person's plate of responsibility, instead any ticket can be viewed and resolved by... Read review
CW
I like the ticket prioritizing of the platform to help identify most critical issues first that may effect business productivity. I also like the... Read review
ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management da
Users
No information available
Industries
Computer Software
Market Segment
83% Small-Business
22% Mid-Market
ProProfs Help Desk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
BP
I like to shared inbox so that it is not all falling on one person's plate of responsibility, instead any ticket can be viewed and resolved by... Read review
CW
I like the ticket prioritizing of the platform to help identify most critical issues first that may effect business productivity. I also like the... Read review
Integrating LinkedIn, Email, and WhatsApp with Unipile’s API into your software empowers your users to streamline their outreach and communication workflows. Enable advanced features like sending Link
Users
No information available
Industries
No information available
Market Segment
43% Mid-Market
36% Small-Business
User Satisfaction
Unipile features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.2
Integrations
Average: 8.5
8.3
Trends
Average: 8.0
9.6
Performance Tracking
Average: 8.3
What G2 Users Think
SB
Free to use, organises well for your custom needs and very user friendly. Makes my job much easier as it inboxes and then organise each task Read review
DL
I love about Unipile is it avoids the complexities of integrating messaging functionality by reducing development time and cost by using a... Read review
Integrating LinkedIn, Email, and WhatsApp with Unipile’s API into your software empowers your users to streamline their outreach and communication workflows. Enable advanced features like sending Link
Users
No information available
Industries
No information available
Market Segment
43% Mid-Market
36% Small-Business
Unipile features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.2
Integrations
Average: 8.5
8.3
Trends
Average: 8.0
9.6
Performance Tracking
Average: 8.3
SB
Free to use, organises well for your custom needs and very user friendly. Makes my job much easier as it inboxes and then organise each task Read review
DL
I love about Unipile is it avoids the complexities of integrating messaging functionality by reducing development time and cost by using a... Read review
Zendo is an all-in-one software for streamlining selling services, from custom, and productized to subscriptions. It helps entrepreneurs and agencies speed up their internal processes with the help of
Users
No information available
Industries
No information available
Market Segment
90% Small-Business
10% Mid-Market
User Satisfaction
Zendo features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.2
Integrations
Average: 8.5
0.0
No information available
0.0
No information available
What G2 Users Think
MB
I had been looking for a tool to manage customer care for years. I had tried both Zendesk and Freshdesk but Zendo is really the one for me. An... Read review
Zendo is an all-in-one software for streamlining selling services, from custom, and productized to subscriptions. It helps entrepreneurs and agencies speed up their internal processes with the help of
Users
No information available
Industries
No information available
Market Segment
90% Small-Business
10% Mid-Market
Zendo features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.2
Integrations
Average: 8.5
0.0
No information available
0.0
No information available
MB
I had been looking for a tool to manage customer care for years. I had tried both Zendesk and Freshdesk but Zendo is really the one for me. An... Read review
Spike is an AI-powered email and team communication platform that combines email, chat, meetings, and collaboration tools into a single, organized workspace. It is designed for professionals, small te
Users
Owner
CEO
Industries
Information Technology and Services
Computer Software
Market Segment
73% Small-Business
14% Mid-Market
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
Spike is a software that handles emails and transforms them into a real-time chat-like experience, aiming to make communication faster and less formal.
Reviewers frequently mention the built-in collaboration tools, such as notes, tasks, and file sharing, the unified inbox and clean interface, and the ability to record and send quick voice notes right from the inbox.
Users reported limited integrations with CRM platforms and project management tools, occasional syncing issues with external email providers, and some emails on mobile not displaying properly, requiring them to be opened on a computer.
User Satisfaction
Spike features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Spike is an AI-powered email and team communication platform that combines email, chat, meetings, and collaboration tools into a single, organized workspace. It is designed for professionals, small te
Users
Owner
CEO
Industries
Information Technology and Services
Computer Software
Market Segment
73% Small-Business
14% Mid-Market
User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
Spike is a software that handles emails and transforms them into a real-time chat-like experience, aiming to make communication faster and less formal.
Reviewers frequently mention the built-in collaboration tools, such as notes, tasks, and file sharing, the unified inbox and clean interface, and the ability to record and send quick voice notes right from the inbox.
Users reported limited integrations with CRM platforms and project management tools, occasional syncing issues with external email providers, and some emails on mobile not displaying properly, requiring them to be opened on a computer.
Spike features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and co
Users
No information available
Industries
Information Technology and Services
Market Segment
62% Small-Business
38% Mid-Market
User Satisfaction
OneHash Chat features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
8.9
Trends
Average: 8.0
9.4
Performance Tracking
Average: 8.3
What G2 Users Think
PJ
These features have made our life as Customer Support easier. Monotonous works are just a click away with the help of canned response, automation,... Read review
GY
The setup is very easy to achieve and also the pricing is justifiable. Read review
OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and co
Users
No information available
Industries
Information Technology and Services
Market Segment
62% Small-Business
38% Mid-Market
OneHash Chat features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
8.3
Integrations
Average: 8.5
8.9
Trends
Average: 8.0
9.4
Performance Tracking
Average: 8.3
PJ
These features have made our life as Customer Support easier. Monotonous works are just a click away with the help of canned response, automation,... Read review
GY
The setup is very easy to achieve and also the pricing is justifiable. Read review
Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations.
Today’s
Users
No information available
Industries
Retail
Consumer Services
Market Segment
48% Small-Business
40% Mid-Market
User Satisfaction
Zowie features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
10.0
Integrations
Average: 8.5
9.4
Trends
Average: 8.0
9.2
Performance Tracking
Average: 8.3
What G2 Users Think
AG
Zowie works seamlessly with Messenger !! Read review
AI
We love the proactive functionality. Personalization is a huge initiative for us and that's something we can accomplish through Zowie. Our goal is... Read review
Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations.
Today’s
Users
No information available
Industries
Retail
Consumer Services
Market Segment
48% Small-Business
40% Mid-Market
Zowie features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
10.0
Integrations
Average: 8.5
9.4
Trends
Average: 8.0
9.2
Performance Tracking
Average: 8.3
AG
Zowie works seamlessly with Messenger !! Read review
AI
We love the proactive functionality. Personalization is a huge initiative for us and that's something we can accomplish through Zowie. Our goal is... Read review
Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups.
It's lo
Users
Founder
Industries
Computer Software
Information Technology and Services
Market Segment
89% Small-Business
8% Mid-Market
User Satisfaction
Featurebase features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
6.7
Integrations
Average: 8.5
7.8
Trends
Average: 8.0
7.2
Performance Tracking
Average: 8.3
What G2 Users Think
UC
Great product with a lot of features. They are actively implementing new functionalities so it'll be in the future an even more polished... Read review
JJ
We’ve been using Featurebase for a while now and honestly, we love it. It’s one of those tools that just does what it’s supposed to do without... Read review
Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups.
It's lo
Users
Founder
Industries
Computer Software
Information Technology and Services
Market Segment
89% Small-Business
8% Mid-Market
Featurebase features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
6.7
Integrations
Average: 8.5
7.8
Trends
Average: 8.0
7.2
Performance Tracking
Average: 8.3
UC
Great product with a lot of features. They are actively implementing new functionalities so it'll be in the future an even more polished... Read review
JJ
We’ve been using Featurebase for a while now and honestly, we love it. It’s one of those tools that just does what it’s supposed to do without... Read review
Optimize your teamwork by collectively managing your external communications directly in Slack or in Microsoft Teams
MailClark is a Smart Messaging Assistant, enhanced with AI, helping everydays 12 00
Users
No information available
Industries
No information available
Market Segment
64% Small-Business
45% Mid-Market
User Satisfaction
MailClark features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
10.0
Integrations
Average: 8.5
8.3
Trends
Average: 8.0
9.2
Performance Tracking
Average: 8.3
What G2 Users Think
TZ
I'm glad they have a free option for people like me who love the app but only use it for one inbox in one channel in Slack. The paid plans seem... Read review
BS
We had a problem at Orlando Fringe. We couldn't spread the word to all of the people that needed to know when a show during our festival was sold... Read review
Optimize your teamwork by collectively managing your external communications directly in Slack or in Microsoft Teams
MailClark is a Smart Messaging Assistant, enhanced with AI, helping everydays 12 00
Users
No information available
Industries
No information available
Market Segment
64% Small-Business
45% Mid-Market
MailClark features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
10.0
Integrations
Average: 8.5
8.3
Trends
Average: 8.0
9.2
Performance Tracking
Average: 8.3
TZ
I'm glad they have a free option for people like me who love the app but only use it for one inbox in one channel in Slack. The paid plans seem... Read review
BS
We had a problem at Orlando Fringe. We couldn't spread the word to all of the people that needed to know when a show during our festival was sold... Read review
At RogerRoger, we make life easier for sales and recruitment professionals by fixing inbox chaos. Our platform merges email and LinkedIn messages into a shared inbox. From there, messages can be proce
Users
No information available
Industries
No information available
Market Segment
100% Small-Business
User Satisfaction
RogerRoger features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
10.0
Integrations
Average: 8.5
5.0
Trends
Average: 8.0
5.0
Performance Tracking
Average: 8.3
What G2 Users Think
HT
I really appreciate how RogerRoger makes managing emails and tasks in one place super simple. It’s like having a shared inbox mixed with a project... Read review
ME
What I like best besides the obvious LinkedIn PowerUp, is the agility of the team, the real connection they have with their users and how fast and... Read review
At RogerRoger, we make life easier for sales and recruitment professionals by fixing inbox chaos. Our platform merges email and LinkedIn messages into a shared inbox. From there, messages can be proce
Users
No information available
Industries
No information available
Market Segment
100% Small-Business
RogerRoger features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
10.0
Integrations
Average: 8.5
5.0
Trends
Average: 8.0
5.0
Performance Tracking
Average: 8.3
HT
I really appreciate how RogerRoger makes managing emails and tasks in one place super simple. It’s like having a shared inbox mixed with a project... Read review
ME
What I like best besides the obvious LinkedIn PowerUp, is the agility of the team, the real connection they have with their users and how fast and... Read review
Sortd makes sales and customer service a breeze for Gmail teams.
Effortlessly manage your emails, customers, tasks and team workflow, without ever leaving your Inbox.
Sortd is the world's first Busi
Users
No information available
Industries
No information available
Market Segment
75% Small-Business
15% Mid-Market
User Satisfaction
Sortd for Gmail features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
What G2 Users Think
MM
My favorite features:
1. Being able to create a board for to-dos and things that I need to respond to or get things done. I can put due dates on... Read review
TS
This software has been a game changer for me. The ability to thread multiple emails together into 1 task is the best feature. Emails no longer get... Read review
Sortd makes sales and customer service a breeze for Gmail teams.
Effortlessly manage your emails, customers, tasks and team workflow, without ever leaving your Inbox.
Sortd is the world's first Busi
Users
No information available
Industries
No information available
Market Segment
75% Small-Business
15% Mid-Market
Sortd for Gmail features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
MM
My favorite features:
1. Being able to create a board for to-dos and things that I need to respond to or get things done. I can put due dates on... Read review
TS
This software has been a game changer for me. The ability to thread multiple emails together into 1 task is the best feature. Emails no longer get... Read review
Cerb is the extensible platform for support teams who need more than no-code. Deliver superior customer service with unlimited customization.
For over 23 years, Cerb has evolved based on the feedba
Users
No information available
Industries
No information available
Market Segment
50% Enterprise
50% Mid-Market
User Satisfaction
Cerb features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
What G2 Users Think
JO
There are lots of options to modify views for personal pages. Read review
AH
The amount of customization. Setting up Easy or complex workflows tailor made for your teams to stay efficient. Read review
Cerb is the extensible platform for support teams who need more than no-code. Deliver superior customer service with unlimited customization.
For over 23 years, Cerb has evolved based on the feedba
Users
No information available
Industries
No information available
Market Segment
50% Enterprise
50% Mid-Market
Cerb features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
JO
There are lots of options to modify views for personal pages. Read review
AH
The amount of customization. Setting up Easy or complex workflows tailor made for your teams to stay efficient. Read review
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.