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Best Enterprise Queue Management Software

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

Products classified in the overall Queue Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Queue Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Queue Management category.

In addition to qualifying for inclusion in the Queue Management Software category, to qualify for inclusion in the Enterprise Business Queue Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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4 Listings in Enterprise Queue Management Software Available

(304)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists

    Users
    • Cafe Ambassador
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 46% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Waitwhile is a software platform designed to manage and streamline tasks such as customer service, staff allocation, and record keeping in various environments including offices, hospitals, schools, and event venues.
    • Reviewers like the user-friendly interface of Waitwhile, its ability to provide a comprehensive view of statuses, its adaptability to different environments, and its features that aid in task organization, customer communication, and record keeping.
    • Reviewers noted some limitations with Waitwhile, such as a cap on the number of patients that can be seen per month, difficulty integrating with existing systems, complexity in customizing the platform for specific needs, and occasional system downtime during peak times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Waitwhile Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    73
    User-Friendly
    42
    Appointment Management
    17
    Messaging Features
    14
    Positive Experiences
    13
    Cons
    Missing Features
    9
    Messaging Issues
    8
    Client Experience
    7
    Limited Customization
    6
    Learning Curve
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Waitwhile features and usability ratings that predict user satisfaction
    8.9
    Location-based Peformance Reports
    Average: 8.6
    9.6
    Ease of Use
    Average: 9.1
    8.8
    Clerk Performance Reports
    Average: 8.8
    8.7
    Digital Signage
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @waitwhile
    182 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists

Users
  • Cafe Ambassador
Industries
  • Retail
  • Consumer Services
Market Segment
  • 46% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Waitwhile is a software platform designed to manage and streamline tasks such as customer service, staff allocation, and record keeping in various environments including offices, hospitals, schools, and event venues.
  • Reviewers like the user-friendly interface of Waitwhile, its ability to provide a comprehensive view of statuses, its adaptability to different environments, and its features that aid in task organization, customer communication, and record keeping.
  • Reviewers noted some limitations with Waitwhile, such as a cap on the number of patients that can be seen per month, difficulty integrating with existing systems, complexity in customizing the platform for specific needs, and occasional system downtime during peak times.
Waitwhile Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
73
User-Friendly
42
Appointment Management
17
Messaging Features
14
Positive Experiences
13
Cons
Missing Features
9
Messaging Issues
8
Client Experience
7
Limited Customization
6
Learning Curve
4
Waitwhile features and usability ratings that predict user satisfaction
8.9
Location-based Peformance Reports
Average: 8.6
9.6
Ease of Use
Average: 9.1
8.8
Clerk Performance Reports
Average: 8.8
8.7
Digital Signage
Average: 8.8
Seller Details
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@waitwhile
182 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
(77)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:Starting at $250.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WaitWell is a comprehensive queue management and appointment scheduling platform built to elevate customer service, streamline operations, and boost overall efficiency. The system enables organization

    Users
    • Triage Specialist
    Industries
    • Higher Education
    • Government Administration
    Market Segment
    • 45% Small-Business
    • 26% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • WaitWell is a queuing software that allows users to send SMS messages to students, integrate with Outlook calendars, and efficiently locate students when their number is called.
    • Reviewers appreciate the ability of WaitWell to facilitate efficient communication with students, its ease of use, and the quick and responsive customer support that resolves issues promptly.
    • Reviewers experienced limitations with report customization in WaitWell, difficulties in updating settings, and challenges in tracking when a specific area closes a ticket or transferring students to the correct line.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • WaitWell Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    User-Friendly
    17
    Customer Support
    16
    Easy Setup
    14
    Customer Service
    10
    Cons
    Missing Features
    4
    Customization Difficulty
    3
    Data Inaccuracy
    3
    Limited Customization
    3
    Technical Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • WaitWell features and usability ratings that predict user satisfaction
    8.3
    Location-based Peformance Reports
    Average: 8.6
    9.5
    Ease of Use
    Average: 9.1
    8.6
    Clerk Performance Reports
    Average: 8.8
    8.5
    Digital Signage
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2020
    HQ Location
    Calgary, Canada
    Twitter
    @WaitWell2
    88 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WaitWell is a comprehensive queue management and appointment scheduling platform built to elevate customer service, streamline operations, and boost overall efficiency. The system enables organization

Users
  • Triage Specialist
Industries
  • Higher Education
  • Government Administration
Market Segment
  • 45% Small-Business
  • 26% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • WaitWell is a queuing software that allows users to send SMS messages to students, integrate with Outlook calendars, and efficiently locate students when their number is called.
  • Reviewers appreciate the ability of WaitWell to facilitate efficient communication with students, its ease of use, and the quick and responsive customer support that resolves issues promptly.
  • Reviewers experienced limitations with report customization in WaitWell, difficulties in updating settings, and challenges in tracking when a specific area closes a ticket or transferring students to the correct line.
WaitWell Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
User-Friendly
17
Customer Support
16
Easy Setup
14
Customer Service
10
Cons
Missing Features
4
Customization Difficulty
3
Data Inaccuracy
3
Limited Customization
3
Technical Issues
3
WaitWell features and usability ratings that predict user satisfaction
8.3
Location-based Peformance Reports
Average: 8.6
9.5
Ease of Use
Average: 9.1
8.6
Clerk Performance Reports
Average: 8.8
8.5
Digital Signage
Average: 8.8
Seller Details
Company Website
Year Founded
2020
HQ Location
Calgary, Canada
Twitter
@WaitWell2
88 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®

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(244)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:$389.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for publ

    Users
    No information available
    Industries
    • Higher Education
    • Hospital & Health Care
    Market Segment
    • 52% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Qminder is a customer check-in management tool that streamlines customer service operations and enhances communication with customers.
    • Reviewers appreciate Qminder's user-friendly interface, its ability to accurately track customer visits, and the convenience it provides in managing customer queues and assigning customers to specific employees.
    • Reviewers experienced issues with Qminder such as glitches when switching screens, customer complaints about mandatory sign-ins, and the inability to edit time if a client's check-out is forgotten.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Qminder Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Helpful
    13
    Simple
    9
    Convenience
    7
    Customer Engagement
    6
    Cons
    Unnecessary Features
    4
    Booking Issues
    3
    Insufficient Information
    3
    Lack of Customization
    3
    Limited Customization
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Qminder features and usability ratings that predict user satisfaction
    8.6
    Location-based Peformance Reports
    Average: 8.6
    9.3
    Ease of Use
    Average: 9.1
    8.9
    Clerk Performance Reports
    Average: 8.8
    8.5
    Digital Signage
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Qminder
    Company Website
    Year Founded
    2011
    HQ Location
    London, UK
    Twitter
    @Qminder
    540 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for publ

Users
No information available
Industries
  • Higher Education
  • Hospital & Health Care
Market Segment
  • 52% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Qminder is a customer check-in management tool that streamlines customer service operations and enhances communication with customers.
  • Reviewers appreciate Qminder's user-friendly interface, its ability to accurately track customer visits, and the convenience it provides in managing customer queues and assigning customers to specific employees.
  • Reviewers experienced issues with Qminder such as glitches when switching screens, customer complaints about mandatory sign-ins, and the inability to edit time if a client's check-out is forgotten.
Qminder Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Helpful
13
Simple
9
Convenience
7
Customer Engagement
6
Cons
Unnecessary Features
4
Booking Issues
3
Insufficient Information
3
Lack of Customization
3
Limited Customization
3
Qminder features and usability ratings that predict user satisfaction
8.6
Location-based Peformance Reports
Average: 8.6
9.3
Ease of Use
Average: 9.1
8.9
Clerk Performance Reports
Average: 8.8
8.5
Digital Signage
Average: 8.8
Seller Details
Seller
Qminder
Company Website
Year Founded
2011
HQ Location
London, UK
Twitter
@Qminder
540 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
(131)4.4 out of 5
8th Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:$78.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s

    Users
    • Sales Consultant
    Industries
    • Computer Software
    • Education Management
    Market Segment
    • 50% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Engageware Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Helpful
    8
    Customer Support
    7
    Efficiency
    7
    Time-saving
    7
    Cons
    Learning Curve
    4
    Expensive
    3
    Layout Issues
    3
    Steep Learning Curve
    3
    Complexity
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Engageware features and usability ratings that predict user satisfaction
    10.0
    Location-based Peformance Reports
    Average: 8.6
    8.8
    Ease of Use
    Average: 9.1
    10.0
    Clerk Performance Reports
    Average: 8.8
    10.0
    Digital Signage
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2000
    HQ Location
    Tewksbury, MA
    Twitter
    @engageware
    2,897 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s

Users
  • Sales Consultant
Industries
  • Computer Software
  • Education Management
Market Segment
  • 50% Mid-Market
  • 34% Enterprise
Engageware Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Helpful
8
Customer Support
7
Efficiency
7
Time-saving
7
Cons
Learning Curve
4
Expensive
3
Layout Issues
3
Steep Learning Curve
3
Complexity
2
Engageware features and usability ratings that predict user satisfaction
10.0
Location-based Peformance Reports
Average: 8.6
8.8
Ease of Use
Average: 9.1
10.0
Clerk Performance Reports
Average: 8.8
10.0
Digital Signage
Average: 8.8
Seller Details
Company Website
Year Founded
2000
HQ Location
Tewksbury, MA
Twitter
@engageware
2,897 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®