[ WaitWell Reviews ](https://www.g2.com/products/waitwell/reviews) [ WaitWell Reviews ](https://www.g2.com/products/waitwell/reviews) # WaitWell Pricing Overview [Editedit](https://my.g2.com/waitwell/pricings) WaitWell Starter Starting at $29.00 Per Month [Contact Us](#) Ideal for organizations managing a single line with fewer than 3-5 services. Best suited for businesses with up to 100 visits per month. - 1 location with unlimited staff accounts - 100 SMS per month (top-up available) - 1 virtual queue (synced appointments and walk-ins, with AI wait time estimator) - Appointment booking and management - Unlimited 2-way messaging (basic communication templates) - Dashboard - Basic Reports, without Waillo Insights - Starter Support (Knowledgebase and Live Chat) Show More WaitWell Basic Starting at $55.00 Per Month [Contact Us](#) Drive additional efficiencies with more advanced workflow functionality. Suited for businesses with fewer than 3,000 visits/month. - Unlimited locations and staff accounts - 250 SMS per month (top-up available) - 2 virtual queues (synced appointments and walk-ins, with AI wait time estimator) - Appointment booking and management - Unlimited 2-way messaging (advanced communication templates) - Dashboard - Advanced Reports, without Waillo Insights - Payments - Basic Support (Knowledgebase, Live Chat and Email) - Ad Free - Broadcasts and Alerts - Waivers/Forms Show More WaitWell Campus Contact Us [Contact Us](#) Designed for campuses with complex, multi-department service needs that require billing certainty and term discounts. - Unlimited locations and staff accounts - Custom SMS allowance per month - Unlimited queues (synced appointments and walk-ins, with AI wait time estimator) - Appointment booking and management - Unlimited 2-way messaging (advanced communication templates) - Dashboard - Advanced Reports, with Waillo Insights (60 day trial) - Payments - Premium Support (Dedicated CSR – Knowledgebase, Live Chat and Email) - Ad Free - Broadcasts and Alerts - Waivers/Forms - Customer satisfaction and net promoter surveys - Document Upload - Multi-location analytics - Integrations - Central Booking Hub - Webhooks and API Access - Feature customization - SSO - Staff Scheduling - Waillo AI Chat (60 day trial) - Desk assignments and ticket routing - Auto-Complete Address Field - Virtual Service - Sandbox environment - Invoicing by department - Fixed Pricing - Volume and term discounts - Events mode - Custom user roles - Service Locator Map - Service Level Agreement Show More WaitWell Enterprise Contact Us Designed for larger organizations with complex service needs that require billing certainty and term discounts. - Unlimited locations and staff accounts - Custom SMS allowance per month - Unlimited queues (synced appointments and walk-ins, with AI wait time estimator) - Appointment booking and management - Unlimited 2-way messaging (advanced communication templates) - Dashboard - Advanced Reports, with Waillo Insights (60 day trial) - Payments - Premium Support (Dedicated CSR – Knowledgebase, Live Chat and Email) - Ad Free - Broadcasts and Alerts - Waivers/Forms - Customer satisfaction and net promoter surveys - Document Upload - Multi-location analytics - Integrations - Central Booking Hub - Webhooks and API Access - Feature customization - SSO - Staff Scheduling - Waillo AI Chat (60 day trial) - Desk assignments and ticket routing - Auto-Complete Address Field - Virtual Service - Sandbox environment - Invoicing by department - Fixed Pricing - Volume and term discounts - Events mode - Custom user roles - Service Locator Map - Service Level Agreement Show More WaitWell Campus Contact Us Designed for campuses with complex, multi-department service needs that require billing certainty and term discounts. - Unlimited locations and staff accounts - Custom SMS allowance per month - Unlimited queues (synced appointments and walk-ins, with AI wait time estimator) - Appointment booking and management - Unlimited 2-way messaging (advanced communication templates) - Dashboard - Advanced Reports, with Waillo Insights (60 day trial) - Payments - Premium Support (Dedicated CSR – Knowledgebase, Live Chat and Email) - Ad Free - Broadcasts and Alerts - Waivers/Forms - Customer satisfaction and net promoter surveys - Document Upload - Multi-location analytics - Integrations - Central Booking Hub - Webhooks and API Access - Feature customization - SSO - Staff Scheduling - Waillo AI Chat (60 day trial) - Desk assignments and ticket routing - Auto-Complete Address Field - Virtual Service - Sandbox environment - Invoicing by department - Fixed Pricing - Volume and term discounts - Events mode - Custom user roles - Service Locator Map - Service Level Agreement Show More WaitWell offers a pricing package to suit any service organization, large or small. WaitWell has 5 pricing editions. Look at different pricing editions below and see what edition and features meet your budget and needs. Pricing information for WaitWell is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase WaitWell must be conducted with the seller. Pricing information was last updated on February 25, 2026 Show More ## Top-Rated Alternatives [ ![Waitwhile](https://images.g2crowd.com/uploads/product/hd_favicon/28bb2ddf95d5d326271370287927f678/waitwhile.svg "Waitwhile") Waitwhile 4.9/5 (318) ](https://www.g2.com/products/waitwhile/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5 (1,842) ](https://www.g2.com/products/tidio/reviews) [ ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave") Weave 4.6/5 (416) ](https://www.g2.com/products/weave-weave/reviews) [ View All Alternatives ](https://www.g2.com/products/waitwell/competitors/alternatives) ## WaitWell Pricing Reviews (2) MC Matthew C. Business System Analyst Mid-Market (51-1000 emp.) 11/14/2023 More Options - "Feature Rich, Affordable Solution to QMS" 5/5 What do you like best about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both of these are high value adds that make for a more engaging experience with the software. They have also added a more robust access and roles page that is easier to use and navigate that allows for more specific access types. Review collected by and hosted on G2.com. What do you dislike about WaitWell? They still need to tighten up their configuration pages, they can get overwhelming when you are trying to change multiple settings all at once. However, their customer service really helps in this regard. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? We have been using Waitwell for almost 2 years now. We were forced to begin using a queuing/scheduling software when COVID occurred. We researched for about 6 months before deciding on Waitwell for the primary reasons of functionality, cost and support. We use it for scheduling our criminal record checks, our walkin police reporting and scheduling for our virtual police reporting. We have been incredibly satisfied with the product overall. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-8868854/official_response/edit) Thank you, Matthew, for updating your previous review. We always appreciate feedback from our super-users. It's good to know that you are funding the expansion of our role-based access controls to be useful. You'll be happy to learn that we have a UI/in-app copy project underway now that will simplify navigation of the settings. WaitWell is the most robust queue and booking solution on the market, but that comes with a very lengthy settings section. We are working to make it easier to navigate so users can more quickly find the setting they are looking for. [See how WaitWell improved](https://waitwell.ca/resources/) Rating Updated (3/27/2026) Validated ReviewerIncentivizedSource: Organic ![Deepika K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepika K.") DK Deepika K. Mid-Market (51-1000 emp.) 3/5/2026 More Options - - [Respond as WaitWell](https://www.g2.com/survey_responses/waitwell-review-12444283/official_response/new) "Effective Appointment System with a Few Feature Enhancements Suggested" 4/5 What do you like best about WaitWell? WaitWell makes it easy for students and clients to book appointments on their own, which cuts down on back-and-forth emails. The interface is straightforward and user-friendly for both staff and clients. It also helps us organize appointments efficiently by keeping everything in one place. Calendar integration works reasonably well, which makes scheduling simpler to manage day to day. Overall, it has streamlined our appointment-booking process and improved accessibility for students. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Some features that would improve the overall experience are still limited. For example, there aren’t daily automatic reminders that summarize upcoming appointments, which would make it easier to plan the day. Calendar invites also don’t include much detail, and they aren’t always straightforward to save directly to Outlook when preparing for a meeting. Additionally, accessing previous tickets or events often requires manager-level permissions. This can make it more difficult for staff to quickly review past interactions when supporting students or clients. Lastly, the platform has limited options for setting up automated pre-request messages or creating templates for different services, which would help cut down on repetitive, manual communication. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? For our office, this tool has streamlined appointment management, improved accessibility for students seeking support, and helped us organize our schedules more effectively. It also keeps all appointments tracked in one centralized system, which makes it easier to manage service delivery and ensure students receive support in a timely manner. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: In-app WaitWell Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a8562cf922ba5a503f1e3644215853e8/waitwhile.png "Product Avatar Image") Waitwhile 4.9/5 (338) [ Compare Now ](https://www.g2.com/compare/waitwell-vs-waitwhile) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_59d0201eca909385f82e4c97ee2d3eab/qless.png "Product Avatar Image") QLess 4.3/5 (23) [ Compare Now ](https://www.g2.com/compare/qless-vs-waitwell) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_914775f30a5467d594861fd1d76b0974/qminder.png "Product Avatar Image") Qminder 4.6/5 (246) [ Compare Now ](https://www.g2.com/compare/qminder-vs-waitwell) ##### Categories on G2 [ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Chatbots ](https://www.g2.com/categories/chatbots)[ AI Chatbots ](https://www.g2.com/categories/ai-chatbots) [ Visitor Management ](https://www.g2.com/categories/visitor-management)[ Digital Analytics ](https://www.g2.com/categories/digital-analytics)[ Online Appointment Scheduling ](https://www.g2.com/categories/online-appointment-scheduling)[ Patient Engagement ](https://www.g2.com/categories/patient-engagement)[ Patient Scheduling ](https://www.g2.com/categories/patient-scheduling)[ Patient Intake ](https://www.g2.com/categories/patient-intake)[ Queue Management ](https://www.g2.com/categories/queue-management) Show More ##### Explore More [ What's the best accounting software for startups ](https://www.g2.com/discussions/what-s-the-best-accounting-software-for-startups)[ Leading operational risk management solutions for medium-sized businesses ](https://www.g2.com/discussions/what-are-the-leading-operational-risk-management-solutions-for-medium-sized-businesses)[ What platform provides analytics on video ad engagement rates? ](https://www.g2.com/discussions/what-platform-provides-analytics-on-video-ad-engagement-rates) [ Which note-taking app provides the most customizable templates? ](https://www.g2.com/discussions/which-note-taking-app-provides-the-most-customizable-templates)[ Top-rated low-code software for mobile app development ](https://www.g2.com/discussions/top-rated-low-code-software-for-mobile-app-development)[ Pros and Cons Details ](https://www.g2.com/products/waitwell/reviews?qs=pros-and-cons) Show More [ What's the best accounting software for startups ](https://www.g2.com/discussions/what-s-the-best-accounting-software-for-startups)[ Leading operational risk management solutions for medium-sized businesses ](https://www.g2.com/discussions/what-are-the-leading-operational-risk-management-solutions-for-medium-sized-businesses)[ What platform provides analytics on video ad engagement rates? ](https://www.g2.com/discussions/what-platform-provides-analytics-on-video-ad-engagement-rates) [ Which note-taking app provides the most customizable templates? ](https://www.g2.com/discussions/which-note-taking-app-provides-the-most-customizable-templates)[ Top-rated low-code software for mobile app development ](https://www.g2.com/discussions/top-rated-low-code-software-for-mobile-app-development)[ Pros and Cons Details ](https://www.g2.com/products/waitwell/reviews?qs=pros-and-cons)