Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both of these are high value adds that make for a more engaging experience with the software. They have also added a more robust access and roles page that is easier to use and navigate that allows for more specific access types. Review collected by and hosted on G2.com.
They still need to tighten up their configuration pages, they can get overwhelming when you are trying to change multiple settings all at once. However, their customer service really helps in this regard. Review collected by and hosted on G2.com.
Thank you, Matthew, for updating your previous review. We always appreciate feedback from our super-users. It's good to know that you are funding the expansion of our role-based access controls to be useful. You'll be happy to learn that we have a UI/in-app copy project underway now that will simplify navigation of the settings. WaitWell is the most robust queue and booking solution on the market, but that comes with a very lengthy settings section. We are working to make it easier to navigate so users can more quickly find the setting they are looking for.
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