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WaitWell

By WaitWell Inc.

4.7 out of 5 stars
3 star
0%
2 star
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1 star
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How would you rate your experience with WaitWell?

WaitWell Pricing Overview

WaitWell Pricing Reviews

(2)
Charlotte V.
CV
Sessional Instructor, I.H. Asper School of Business
Small-Business (50 or fewer emp.)
"Effective Way to Manage Student Appointments"
What do you like best about WaitWell?

One of the biggest advantages is how easy it is to organize appointments and manage student traffic. Students can check in quickly, see their place in the queue, and receive updates without having to physically wait in line or repeatedly check with staff. For a career centre where drop-ins and quick advising sessions are common, this creates a much smoother experience for both students and advisors.

From a management perspective, the dashboard makes it easy to monitor queues in real time and ensure our team’s time is being used efficiently. It also helps us identify peak advising periods and adjust staffing accordingly. This kind of visibility is particularly useful during high-demand times like recruiting seasons. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

We have not been able to get the Outlook calendar sync to work, however, this may be due to system settings we are still figuring out. Review collected by and hosted on G2.com.

Deepika K.
DK
Mid-Market (51-1000 emp.)
"Effective Appointment System with a Few Feature Enhancements Suggested"
What do you like best about WaitWell?

WaitWell makes it easy for students and clients to book appointments on their own, which cuts down on back-and-forth emails.

The interface is straightforward and user-friendly for both staff and clients. It also helps us organize appointments efficiently by keeping everything in one place.

Calendar integration works reasonably well, which makes scheduling simpler to manage day to day.

Overall, it has streamlined our appointment-booking process and improved accessibility for students. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Some features that would improve the overall experience are still limited. For example, there aren’t daily automatic reminders that summarize upcoming appointments, which would make it easier to plan the day. Calendar invites also don’t include much detail, and they aren’t always straightforward to save directly to Outlook when preparing for a meeting.

Additionally, accessing previous tickets or events often requires manager-level permissions. This can make it more difficult for staff to quickly review past interactions when supporting students or clients. Lastly, the platform has limited options for setting up automated pre-request messages or creating templates for different services, which would help cut down on repetitive, manual communication. Review collected by and hosted on G2.com.

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