I really enjoy the user friendly interface. It has helped our shelter to streamline our operational processes across multiple departments, which has greatly reduced our wait time and improved the customer experience. The software also provides extremely helpful metrics that help us to identify areas of improvement as well as highlight the areas in which we are doing very well. Review collected by and hosted on G2.com.

I have yet to identify any glaring downsides. It would be nice to be able to SMS or email outside links to customers as we currently can only send messages but not links. Review collected by and hosted on G2.com.

I like that Waitwhile provides a comprehensive view of patient statuses by allowing me to see who is waiting, who is being serviced, and who has already been completed at once. This functionality is invaluable as it enables me to effectively manage staff allocation to meet varying patient needs throughout the day. The ability to keep detailed records of patient visits and volumes is another feature I appreciate because it informs our productivity and quality measures. Additionally, the software's adaptability is crucial for our busy hospital environment, particularly in our Specialty department, where provider check-in processes differ. Waitwhile's interface is user-friendly, allowing for easy addition of staff members, which simplifies onboarding and daily operations. This user-friendly experience ultimately leads me to give Waitwhile a high recommendation score of 9 out of 10. Review collected by and hosted on G2.com.

I dislike the limitation on the number of patients that can be seen per month with Waitwhile. On an extremely busy day, we were required to pay to increase the monthly volume, which was an inconvenience. Review collected by and hosted on G2.com.

I appreciate how Waitwhile makes it easier to track customer orders and facilitates communication. I use it to sign in customers, having their name, phone number, and order number readily available, which saves me from manually typing this information and helps in efficiently tracking wait times. One of my favorite features is the ability to text customers directly, particularly since we don't have parking at our location, and we ask customers to wait in their cars to avoid tickets. This texting feature makes it significantly more convenient for our customers, as they can come and grab their orders promptly when notified. I also found the initial setup of Waitwhile to be very easy, which is a huge plus. The integration with Centiro is smooth and beneficial in managing operations. Based on these features and overall experience, I am extremely likely to recommend Waitwhile, rating it a 10 out of 10. Review collected by and hosted on G2.com.

Customers find it confusing when there are wait times displayed on the screen. They often misunderstand it as the time when their order will be ready, but it's actually the time until we call them up to check their ID. Review collected by and hosted on G2.com.

I find the statistics feature in Waitwhile incredibly beneficial as it provides insights into how long each student has to wait. This functionality allows us to manage our time effectively, especially during our shifts, by assessing how many students we can assist and determining when additional help may be required. Additionally, the chat function is valuable as it enables us to communicate directly with students, informing them when we will be available to assist them. The initial setup of Waitwhile was very easy, which streamlined its adoption into our workflow. Review collected by and hosted on G2.com.

I find the process of opening and closing the queue in Waitwhile to be cumbersome. The function is not easily accessible, requiring me a long time to locate it initially. Additionally, I often have to refresh the page to confirm whether the queue is open or closed, which is inconvenient. There have also been instances where the queue was closed by mistake, suggesting that the interface could be more intuitive and clearer in this aspect. Review collected by and hosted on G2.com.

It allows our school staff to easily manage parent arrivals during our Open Morning events and ensure a member of staff meets them promptly, according to their queue position on the waitlist. Review collected by and hosted on G2.com.

Perhaps in the future. Waitwhile could offer more granular permissions for different user groups. For example, some of our student tour guides could then access WaitWhile without viewing confidential family contact details and manage the family tour queue. Review collected by and hosted on G2.com.

It's so helpful to be able to message clients to see where they're at or to get any extra information that I need. It is also very helpful that I can see alerts when someone's messaging me back. I feel like scheduling appointments is very easy and simple. Review collected by and hosted on G2.com.

There's nothing that disappoints me about weight while I feel like it's a program that works really well. It helps me to be able to communicate with our customers and our clients very well. Review collected by and hosted on G2.com.

I use Waitwhile for online open doors with couriers. What I like the most is the ability to solve their problems and help them without having to meet them live. The chat feature enables me to send the Google meeting link via email, and the calendar feature lets me change my booking working hours whenever I want. These features provide me flexibility regarding my schedule. The initial setup of Waitwhile was very easy and practical. Review collected by and hosted on G2.com.

Perhaps the chat feature, it takes a bit long for the message to be delivered to the recipient. Review collected by and hosted on G2.com.

I appreciate Waitwhile for providing robust capabilities and endless customization options, which were crucial for our trade show event. The ability to customize workflows, message automations, form questions, schedules, and waitlist settings was particularly helpful. It allowed us to build an ideal setup that made our event possible and completely turnkey. The platform is feature-rich, offering flexibility for various applications, which significantly enhanced our ability to manage the registration and communication processes for event attendees effectively. Review collected by and hosted on G2.com.

While the initial setup of Waitwhile was straightforward for basic configurations, customizing the platform for specific needs presented challenges. When we aimed for a more tailored setup for our event, automating processes became complex, and overlapping schedules sometimes disrupted the waitlist functionality. Although these issues were resolvable, they added a layer of complexity. Additionally, while we utilized Waitwhile's native texting and email features, integration with our existing email system would have been preferable, allowing emails to come from an authorized address. Review collected by and hosted on G2.com.

The best the about waitwhile is the ease and speed of inputting our customers information. Review collected by and hosted on G2.com.

The only downside I have noticed is that when entering more than one order, the addition ones associated simply have to be added as a note and cannot be included in the input field for entering order numbers. Review collected by and hosted on G2.com.

We love that it helps all staff that are in-practice each day stay on the same page with which client/patient is waiting, being served and has completed their services. I've also used it for detective work when needing to identify certain aspects of a visit by looking at previous dates. It's great! We really like that it keeps a count of how many clients came in for services that day, too. It's an Amazing tool for our office with so many features. We couldn't run efficiently without it! Review collected by and hosted on G2.com.

The one gripe I have is that people can "book" their appointment online and then just show up without communication with the office. It would be helpful if it said "request" your appointment. That gives us a chance to then reach out once we have the requested booking. A lot of people think it's booked once they finish with waitwhile online and then arrive out of the blue. So just a tiny little tweak. Review collected by and hosted on G2.com.