I like that Qminder is also allowing me to pace my time with students - I can spend a few more minutes with a student when I know no one is waiting. Review collected by and hosted on G2.com.

Syncing availability to Google Calendar would be a great plus! Review collected by and hosted on G2.com.

What I like most about Qminder is how seamlessly it streamlines our customer service operations. Its intuitive queue management system has significantly reduced customer wait times while improving the efficiency of our team. The platform is easy to use, reliable, and has helped create a smoother, more organized experience for both our customers and staff. Overall, Qminder has had a positive impact on our daily operations and service quality. Review collected by and hosted on G2.com.

While Qminder has been a valuable tool for our team, there is still room for improvement. Occasionally, we experience minor glitches, and some customization options could be more flexible. That said, these issues are infrequent and have not had a significant impact on our daily operations. Overall, the benefits of using Qminder far outweigh these minor drawbacks. Review collected by and hosted on G2.com.

I actually like that there are added customizations and questions that can be added for Sign-in. It allows us to truly get a better picture of who we will serve prior to picking up the phone. Review collected by and hosted on G2.com.

Right now, not that I can think of. I truly love that we can now edit information after service is completed and even send messages. Review collected by and hosted on G2.com.

The new UI is very nice but I feel like I lost some power in filtering and sorting. It isn’t as user friendly as before as now it’s hard for me to figure out like what exactly is my service history especially 30 days. Review collected by and hosted on G2.com.

I think fixing the filtering of the history of clients is a good start. It’s very hard to tweak the settings of the calendar to get the right timeline to see which student I helped in the past and by who. Review collected by and hosted on G2.com.

I use Qminder for my job every day to check in and out of customers. It allows me to quickly and efficiently serve my customers in a timely manner, making the process of entering customer information quick and easy. I like how easy it is to navigate, and I can track my customers daily, weekly, or even monthly. The information I enter is saved and easy to access. I can go back to a specific date and see how I assisted a customer, and retrieve their information if I've forgotten it. It is very quick to pull up stored records. The setup and transfer were easy as I heard from my team, although I wasn't directly involved in the setup process. Overall, it's an efficient tool that helps me manage customer interactions smoothly. Review collected by and hosted on G2.com.

Sometimes there is freezing up. Maybe the notifications—they seem to be lagging in the sound or ability to pop up on my desktop. Review collected by and hosted on G2.com.

I use Qminder for all Hertz Uber rentals to process incoming customers for their Uber rental needs. It eliminates the need to keep a paper form for who is here and what their Uber needs are. What I like most is how easy it is for both employees and customers to use. I value the ability to set up the prompts and questions that best suit our needs. We have used just about all the features, and we use the data insights to share with our team where we excelled and what areas we can improve on. The initial setup was very easy. Review collected by and hosted on G2.com.

{"An area of improvement for me would be having a notice sent out to the next person in line so they can be prepared for when their name is called.","I would like it to be able to direct people to the agent that could help them the fastest when certain options are selected."} Review collected by and hosted on G2.com.

I like that we can see the total wait time per student since they have signed in. I know that their is now an appointment feature that our office does not currently use as we utilize Qminder floor drop-ins only but this would be a nice feature to try in the future. Review collected by and hosted on G2.com.

Above comment still exits, although you can minimize it there is another section in which this data can be found and do not think it is necessary in the main dashboard section on which we are calling and assigning students. Review collected by and hosted on G2.com.

The most helpful feature of Qminder is the ability to sign into our waiting list from home. Many customers can be helped without having to come into the location. This is convenient and saves time for both customers and employees. Review collected by and hosted on G2.com.

requiring customers to fill out all info before joining the wait list. Review collected by and hosted on G2.com.

The convenient reminder when a customer signs in, and it alerts me when they come in. Also, the insight data is very useful to keep track of monthly and yearly progress. Review collected by and hosted on G2.com.

Only downside is sometimes there's no notification sound when someone signs in. Review collected by and hosted on G2.com.

Helps Keep the people from fighting on who was there first and people jumping the line Review collected by and hosted on G2.com.

Wish i Had a better way to track repeat customers. So i know who keeps coming in to rewrite and ask for Vouchers Review collected by and hosted on G2.com.