# Best Queue Management Software for Medium-Sized Businesses ## How Many Queue Management Software Products Does G2 Track? **Total Products under this Category:** 81 ### Category Stats (Aug 2026) - **Average Rating:** 4.61/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Qmatic (+1.31%) - Among all products in this category, Qmatic recorded the largest rating increase compared to last month _Last updated: August 15, 2026_ ## How Does G2 Rank Queue Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 1,100+ Authentic Reviews - 81+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Queue Management Software ![G2 Grid® for Queue Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/queue-management/grids.png?focus%5B%5D=55315&focus%5B%5D=1282383&focus%5B%5D=26029&focus%5B%5D=1327718&focus%5B%5D=1866&focus%5B%5D=142841) Highlighted products: Waitwhile, NetFUNNEL, Qminder, WaitWell, Engageware, and Qtrac Virtual Queuing and Appointment Scheduling Platform. Underlying data: [Grid® JSON](https://www.g2.com/categories/queue-management/grids.json?focus%5B%5D=waitwhile&focus%5B%5D=netfunnel&focus%5B%5D=qminder&focus%5B%5D=waitwell&focus%5B%5D=engageware&focus%5B%5D=qtrac-virtual-queuing-and-appointment-scheduling-platform&segment=mid-market) **Sponsored** ### Qminder Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? \* Quick onboarding - launch in under a week \* Flexible setup - tailored workflows and APIs \* Better visibility - monitor and optimize in real time \* Reduced manual tasks - eliminate paper, spreadsheets, and guesswork \* Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: \* Government offices and public agencies \* Hospitals and healthcare networks \* Retail chains and customer service centers \* Banks and financial institutions \* Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: \* Visitor website with branded UX \* Appointment scheduling \* Virtual and physical check-in for visitors \* Two-way messaging and visitor notifications \* Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: \* Walk-in and queue management \* Real-time dashboards and role-based clerk tools \* Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: \* Real-time insights and analytics across verticals \* Smart filters by location, staff, service line, and time range \* Seamless integrations with CRM and BI tools \* Exportable data and service KPI analytics \* Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2367&secure%5Bchosen_at%5D=2026-08-15T08%3A29%3A48Z&secure%5Bdisplayable_resource_id%5D=2367&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2367&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=26029&secure%5Bresource_id%5D=2367&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fqueue-management%2Fmid-market&secure%5Btoken%5D=714c010585147e53a990fe1839647d539e979de17688a20fc7f404102360c9af&secure%5Burl%5D=https%3A%2F%2Fwww.qminder.com&secure%5Burl_type%5D=company_website) ### [Waitwhile](https://www.g2.com/products/waitwhile/reviews) Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists and seamless appointment scheduling, Waitwhile enables organizations to manage customer flow efficiently, ensuring that both walk-ins and scheduled appointments are handled with ease. This platform is particularly beneficial for businesses that rely on in-person interactions, such as retail stores, restaurants, and service providers. The target audience for Waitwhile includes businesses of all sizes that seek to improve customer engagement and streamline their operational processes. From large retailers like Best Buy and Louis Vuitton to boutique service providers, Waitwhile caters to a diverse range of industries. The platform is particularly useful in scenarios where customer wait times can lead to frustration or lost sales opportunities. By implementing Waitwhile, businesses can create a more organized and pleasant experience for their customers, ultimately driving higher conversion rates and customer satisfaction. Key features of Waitwhile include integrated waitlists and appointment bookings, which allow businesses to manage all customer interactions in one centralized location. This feature not only increases operational efficiency but also enhances the employee experience by reducing the chaos often associated with managing customer flow. Additionally, the platform offers unrivaled customization options, enabling businesses to tailor the customer journey to their specific needs. This flexibility minimizes drop-offs and maximizes upsell opportunities, allowing businesses to capitalize on every customer interaction. Moreover, Waitwhile's best-in-class API and integrations facilitate seamless connectivity with existing technology stacks, ensuring that businesses can automate their workflows without disrupting their current systems. The platform's user-friendly interface is designed for ease of use, allowing administrators to configure settings quickly, employees to get started with minimal training, and customers to navigate the system effortlessly. This focus on user experience sets Waitwhile apart from other queue management solutions, making it a preferred choice for organizations looking to enhance their service delivery. In summary, Waitwhile stands out as a comprehensive queue management and appointment scheduling platform that not only improves operational efficiency but also enriches the customer experience. By leveraging its advanced features and capabilities, businesses can transform how they manage customer interactions, ultimately leading to increased satisfaction and loyalty. **Average Rating:** 4.9/5.0 **Total Reviews:** 322 #### How Do G2 Users Rate Waitwhile? - **Location-based Peformance Reports:** 8.9/10 (Category avg: 8.7/10) - **Ease of Use:** 9.6/10 (Category avg: 9.3/10) - **Clerk Performance Reports:** 8.9/10 (Category avg: 8.8/10) - **Digital Signage:** 8.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind Waitwhile? - **Seller:** [Waitwhile, Inc](https://www.g2.com/sellers/waitwhile-inc) - **Company Website:** waitwhile.com - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **Twitter:** @waitwhile 183 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2c46dea6cb6efc7af5afc4e6ccd2e7946397522f4163c13d1753349d4ff1f4aa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwaitwhile%2F&secure%5Burl_type%5D=linkedin_company_website) 50 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Associate, Cafe Ambassador - **Top Industries:** Retail, Consumer Services - **Company Size:** 46% Small, 32% Medium #### What Do G2 Reviewers Say About Waitwhile? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Waitwhile, enjoying its intuitive interface and quick check-in process. - Users appreciate the **user-friendly interface** of Waitwhile, finding it simple and intuitive for efficient customer management. - Users find the **easy setup** of Waitwhile invaluable, allowing for quick deployment in fast-paced environments. - Users love the **intuitive appointment management** of Waitwhile, enhancing efficiency and client communication seamlessly. - Users value the **time efficiency** of Waitwhile, enhancing task management and speeding up customer check-ins. ##### Cons - Users highlight the **client experience concerns** , particularly with elderly clients and privacy apprehensions affecting usability. - Users feel that the **missing features** limit flexibility and functionality, such as granular permissions and time increments. - Users face **messaging issues** with Waitwhile, including mismatched notifications and the need for alternative communication methods. - Users find **inefficient processes** in Waitwhile, noting difficulty in accessing queues and searching for transactions. - Users experience a **steep learning curve** with Waitwhile, finding its interface and settings customization challenging and unintuitive. #### What Are Recent G2 Reviews of Waitwhile? **["Seamless, Reliable UI with Endless Integrations and Effortless Onboarding"](https://www.g2.com/survey_responses/waitwhile-review-13206540)** **Rating:** 5.0/5.0 stars _— John N._ [Read full review](https://www.g2.com/survey_responses/waitwhile-review-13206540) **["Waitwhile Streamlines Queues a User-Friendly Experience Efficient and Management Solution"](https://www.g2.com/survey_responses/waitwhile-review-12919413)** **Rating:** 5.0/5.0 stars _— Selena B._ [Read full review](https://www.g2.com/survey_responses/waitwhile-review-12919413) #### What Are G2 Users Discussing About Waitwhile? - [What is Waitwhile com?](https://www.g2.com/discussions/what-is-waitwhile-com) - [How do you use Waitwhile?](https://www.g2.com/discussions/how-do-you-use-waitwhile) - 2 comments, 1 upvote - [Does Waitwhile have an app?](https://www.g2.com/discussions/does-waitwhile-have-an-app) - 3 comments, 1 upvote - [What does Waitwhile do?](https://www.g2.com/discussions/what-does-waitwhile-do) - 1 comment ### [NetFUNNEL](https://www.g2.com/products/netfunnel/reviews) Zero Down, Cost Efficiency! NetFUNNEL is a powerful online traffic management solution designed to ensure system stability during high-demand periods. By effectively controlling traffic flow with features like virtual waiting rooms and path control, it prevents service downtime and enhances user experience. Trusted by organizations across various industries, NetFUNNEL guarantees seamless digital operations even during peak times. Service downtime, slow performance, and malicious bot traffic can severely impact user experience and harm brand reputation, making advanced traffic management not just an option but a necessity. NetFUNNEL empowers organizations to optimize server resources, block harmful bots, and prevent IT downtime, ensuring service availability and a seamless digital experience. With its advanced, cloud-based virtual waiting room, organizations can efficiently control web traffic, helping to reassure users, keep them engaged, and improve overall service credibility. The reliability and scalability of NetFUNNEL have made it the preferred choice for over 600 customers across diverse industries. Renowned organizations such as Starbucks Korea, Samsung, Hyundai Motors, SK Telecom, Asiana Airlines, and Nike Korea have entrusted NetFUNNEL to manage significant traffic spikes and block malicious bots during critical periods. Whether handling large-scale promotional events, ticketing sales, or sudden traffic surges, NetFUNNEL ensures operations continue without disruptions. By resolving traffic management challenges, blocking harmful bot activity, and preventing service outages, NetFUNNEL not only enhances user satisfaction but also protects brand reputation. With this robust solution in place, businesses can confidently handle even the most demanding situations, freeing them from the stress of downtime and ensuring smooth and uninterrupted operations every time. **Average Rating:** 4.8/5.0 **Total Reviews:** 35 #### How Do G2 Users Rate NetFUNNEL? - **Ease of Use:** 9.2/10 (Category avg: 9.3/10) #### Who Is the Company Behind NetFUNNEL? - **Seller:** [STCLab](https://www.g2.com/sellers/stclab) - **Year Founded:** 2020 - **HQ Location:** Seoul, South Korea - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a3746ed2eb1fbfe09d82a20d71851da085cd39975c83d385ab68ccc40e8a005f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstclab-global%2F&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® - **Ownership:** support@stclab.com #### Who Uses This Product? - **Company Size:** 51% Medium, 46% Large #### What Are Recent G2 Reviews of NetFUNNEL? **["A trusted partner guiding successful promotions through deep experience."](https://www.g2.com/survey_responses/netfunnel-review-12403099)** **Rating:** 5.0/5.0 stars _— woobin y._ [Read full review](https://www.g2.com/survey_responses/netfunnel-review-12403099) **["A Solid Solution for Managing Traffic Spikes"](https://www.g2.com/survey_responses/netfunnel-review-12404076)** **Rating:** 5.0/5.0 stars _— 두호 ._ [Read full review](https://www.g2.com/survey_responses/netfunnel-review-12404076) ### [Qminder](https://www.g2.com/products/qminder/reviews) Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? \* Quick onboarding - launch in under a week \* Flexible setup - tailored workflows and APIs \* Better visibility - monitor and optimize in real time \* Reduced manual tasks - eliminate paper, spreadsheets, and guesswork \* Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: \* Government offices and public agencies \* Hospitals and healthcare networks \* Retail chains and customer service centers \* Banks and financial institutions \* Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: \* Visitor website with branded UX \* Appointment scheduling \* Virtual and physical check-in for visitors \* Two-way messaging and visitor notifications \* Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: \* Walk-in and queue management \* Real-time dashboards and role-based clerk tools \* Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: \* Real-time insights and analytics across verticals \* Smart filters by location, staff, service line, and time range \* Seamless integrations with CRM and BI tools \* Exportable data and service KPI analytics \* Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk. **Average Rating:** 4.6/5.0 **Total Reviews:** 248 #### How Do G2 Users Rate Qminder? - **Location-based Peformance Reports:** 8.6/10 (Category avg: 8.7/10) - **Ease of Use:** 9.3/10 (Category avg: 9.3/10) - **Clerk Performance Reports:** 8.9/10 (Category avg: 8.8/10) - **Digital Signage:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind Qminder? - **Seller:** [Qminder](https://www.g2.com/sellers/qminder) - **Company Website:** www.qminder.com - **Year Founded:** 2011 - **HQ Location:** London, UK - **Twitter:** @Qminder 542 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=800e78905a0063850f6032cb60daddcddf96b0481effd22565dee7b5374adc7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2368669%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Higher Education, Hospital & Health Care - **Company Size:** 52% Small, 31% Medium #### What Do G2 Reviewers Say About Qminder? _AI-generated summary from verified user reviews_ ##### Pros - Users find Qminder to be **very user-friendly** , allowing seamless navigation and efficient queue management for all ages. - Users value the **helpful tracking capabilities** of Qminder, enhancing customer support and engagement effectively. - Users value Qminder's **ease of use** , enhancing customer check-ins and streamlining workplace operations efficiently. - Users appreciate Qminder's **efficiency** in managing check-ins, leading to improved organization and streamlined operations. - Users appreciate the **convenience** of Qminder for efficient customer queuing and easy access to client information. ##### Cons - Users express frustration with **access issues** like mandatory sign-in, limited app availability, and inconsistent notifications. - Users find the **insufficient information** in Qminder leads to confusion during patient intake and check-in processes. - Users face frequent **technical issues** with Qminder, including app crashes and glitches during client switching. - Users find the **unnecessary features** of Qminder detract from its effectiveness and usability in specific contexts. - Users report significant **update issues** with Qminder, including bugs, malfunctioning features, and loss of reminders. #### What Are Recent G2 Reviews of Qminder? **["Efficient Queue Management That Improves Customer Service"](https://www.g2.com/survey_responses/qminder-review-8907135)** **Rating:** 5.0/5.0 stars _— Kanan J._ [Read full review](https://www.g2.com/survey_responses/qminder-review-8907135) **["Helpful for Monitoring Check Ins, Reviewing Past Visits"](https://www.g2.com/survey_responses/qminder-review-7588248)** **Rating:** 4.0/5.0 stars _— Andrea L._ [Read full review](https://www.g2.com/survey_responses/qminder-review-7588248) ### [WaitWell](https://www.g2.com/products/waitwell/reviews) WaitWell is a secure, scalable platform for queue management and appointment scheduling that helps organizations improve customer flow and service delivery across single or multi-location operations. Customers can book appointments or join virtual queues through QR codes, web, SMS, or kiosks, receiving real-time updates and turn notifications for a smoother experience. Staff have access to real-time dashboards and AI-powered insights, including an AI chatbot that can assist customers. These tools help teams quickly spot bottlenecks, optimize staffing, and improve overall operational efficiency. With secure payment processing, open API integrations (CRM, EHR, and more), and HIPAA/SOC 2 compliance, WaitWell simplifies operations while delivering smarter, more responsive service experiences. **Average Rating:** 4.7/5.0 **Total Reviews:** 98 #### How Do G2 Users Rate WaitWell? - **Location-based Peformance Reports:** 8.3/10 (Category avg: 8.7/10) - **Ease of Use:** 9.4/10 (Category avg: 9.3/10) - **Clerk Performance Reports:** 8.6/10 (Category avg: 8.8/10) - **Digital Signage:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind WaitWell? - **Seller:** [WaitWell Inc.](https://www.g2.com/sellers/waitwell-inc) - **Company Website:** waitwellsoftware.com - **Year Founded:** 2020 - **HQ Location:** Calgary, Canada - **Twitter:** @WaitWell2 90 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9c2db3daf819c37e0a143968be3a2368f3664a4894aafa6266388e4050ae679&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwaitwell&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Triage Specialist - **Top Industries:** Higher Education, Education Management - **Company Size:** 50% Small, 28% Medium #### What Do G2 Reviewers Say About WaitWell? _AI-generated summary from verified user reviews_ ##### Pros - Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. - Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. - Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. - Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. - Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. ##### Cons - Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. - Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. - Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. - Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. - Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. #### What Are Recent G2 Reviews of WaitWell? **["Smooth transition with a short learning curve and strong day-to-day usability"](https://www.g2.com/survey_responses/waitwell-review-12549682)** **Rating:** 4.0/5.0 stars _— Diana B._ [Read full review](https://www.g2.com/survey_responses/waitwell-review-12549682) **["Feature Rich, Affordable Solution to QMS"](https://www.g2.com/survey_responses/waitwell-review-8868854)** **Rating:** 5.0/5.0 stars _— Matthew C._ [Read full review](https://www.g2.com/survey_responses/waitwell-review-8868854) ### [Engageware](https://www.g2.com/products/engageware/reviews) Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency. **Average Rating:** 4.4/5.0 **Total Reviews:** 128 #### How Do G2 Users Rate Engageware? - **Location-based Peformance Reports:** 10.0/10 (Category avg: 8.7/10) - **Ease of Use:** 8.8/10 (Category avg: 9.3/10) - **Clerk Performance Reports:** 10.0/10 (Category avg: 8.8/10) - **Digital Signage:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Engageware? - **Seller:** [Engageware](https://www.g2.com/sellers/engageware) - **Year Founded:** 2000 - **HQ Location:** Tewksbury, MA - **Twitter:** @engageware 2,865 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=867b673b94d802a4346e6c2466a75dd26b20073318cce2a5027d60c9f076746f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fengageware%2F&secure%5Burl_type%5D=linkedin_company_website) 113 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Consultant - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Medium, 34% Large #### What Do G2 Reviewers Say About Engageware? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Engageware, simplifying appointment scheduling and customer engagement processes. - Users find Engageware to be **extremely helpful** for seamless appointment scheduling and efficient support through AI tools. - Users value the **responsive customer support** of Engageware, appreciating their friendly assistance in resolving issues quickly. - Users praise Engageware for its **exceptional efficiency** in client engagement and time management, enhancing overall productivity. - Users value the **robust knowledge base** of Engageware, enhancing appointment scheduling and optimizing communication effectively. ##### Cons - Users find the **high prices** of Engageware challenging, impacting their ability to fully utilize the platform. - Users struggle with **layout issues** in Engageware, including disorganization, clunky navigation, and poor content access controls. - Users find the **learning curve steep** with Engageware, making it challenging to adapt and utilize effectively. - Users find the **configuration complexity** of Engageware challenging, requiring extensive technical support and higher pricing adjustments. - Users struggle with **integration issues** , finding the lack of functional calendar sync and a modern UI problematic. #### What Are Recent G2 Reviews of Engageware? **["Engageware Boosted Conversions with Time-Saving Scheduling"](https://www.g2.com/survey_responses/engageware-review-12713152)** **Rating:** 4.5/5.0 stars _— Prosper I._ [Read full review](https://www.g2.com/survey_responses/engageware-review-12713152) **["Engageware Boosts Engagement between customer and employee"](https://www.g2.com/survey_responses/engageware-review-11852177)** **Rating:** 4.5/5.0 stars _— Anshu K._ [Read full review](https://www.g2.com/survey_responses/engageware-review-11852177) #### What Are G2 Users Discussing About Engageware? - [What is Engageware used for?](https://www.g2.com/discussions/what-is-engageware-used-for) - [What does TimeTrade do?](https://www.g2.com/discussions/what-does-timetrade-do) - [How much does TimeTrade cost?](https://www.g2.com/discussions/how-much-does-timetrade-cost) - [What is TimeTrade used for?](https://www.g2.com/discussions/what-is-timetrade-used-for) - [What is TimeTrade?](https://www.g2.com/discussions/what-is-timetrade) ### [Qtrac Virtual Queuing and Appointment Scheduling Platform](https://www.g2.com/products/qtrac-virtual-queuing-and-appointment-scheduling-platform/reviews) Organizations have instrumented every digital touchpoint. But their branches, stores, clinics, and offices are still a blind spot. Qtrac instruments the frontline. Better experience, smarter operations, real intelligence from every visit. Qtrac is an In-Person Service Platform for service-driven organizations. It replaces manual lobby processes with one system for appointment scheduling, virtual queuing, check-in, customer updates, and staff coordination. Customers can book ahead or join a virtual line, check in from their phone, a kiosk, or a QR code, and get real-time updates so they can wait without standing in line. If you came here looking for “virtual queuing” or “appointment scheduling,” you are in the right place. But the line is not the story. What matters is the visit: why someone came in, how they were routed, what happened during service, and what outcome it produced. Qtrac captures real-time, first-party signals across the visit so leaders can see what is working, spot bottlenecks, and improve consistency across locations over time. What you can do with Qtrac Deliver a better experience -Support appointments and walk-ins in one flow -Offer mobile, kiosk, QR, and on-site check-in -Send real-time updates that reduce uncertainty and crowding Orchestrate service in real time -Route customers to the right service or staff member -Coordinate staff execution as demand changes -Reduce manual intervention in the lobby Turn visits into intelligence -Understand demand patterns, wait conditions, abandonment, and performance differences across locations -See how staffing decisions impact outcomes -Make every location perform more like your best one Request a demo at qtrac.com to see how Qtrac instruments the frontline and turns every visit into experience, orchestration, and intelligence. **Average Rating:** 4.7/5.0 **Total Reviews:** 45 #### How Do G2 Users Rate Qtrac Virtual Queuing and Appointment Scheduling Platform? - **Location-based Peformance Reports:** 8.2/10 (Category avg: 8.7/10) - **Ease of Use:** 8.9/10 (Category avg: 9.3/10) - **Clerk Performance Reports:** 8.3/10 (Category avg: 8.8/10) - **Digital Signage:** 8.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Qtrac Virtual Queuing and Appointment Scheduling Platform? - **Seller:** [Lavi Industries](https://www.g2.com/sellers/lavi-industries-84f7e7fc-c092-4f70-ac24-3574f765ee4a) - **Year Founded:** 1979 - **HQ Location:** Valencia, CA - **Twitter:** @LaviIndustries 220 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=51c8b55a3af6188c09063a721a90626fff52367a801198f6190bd6a73b526a11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flavi-industries&secure%5Burl_type%5D=linkedin_company_website) 97 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Government Administration, Retail - **Company Size:** 56% Medium, 29% Small #### What Are Recent G2 Reviews of Qtrac Virtual Queuing and Appointment Scheduling Platform? **["Very happy we switched to Qtrac"](https://www.g2.com/survey_responses/qtrac-virtual-queuing-and-appointment-scheduling-platform-review-9632297)** **Rating:** 5.0/5.0 stars _— Adam R._ [Read full review](https://www.g2.com/survey_responses/qtrac-virtual-queuing-and-appointment-scheduling-platform-review-9632297) **["Qtrac has Greatly Improved our Service Outcomes!!"](https://www.g2.com/survey_responses/qtrac-virtual-queuing-and-appointment-scheduling-platform-review-9799172)** **Rating:** 5.0/5.0 stars _— Marilyn B._ [Read full review](https://www.g2.com/survey_responses/qtrac-virtual-queuing-and-appointment-scheduling-platform-review-9799172) #### What Are G2 Users Discussing About Qtrac Virtual Queuing and Appointment Scheduling Platform? - [What is Qtrac Virtual Queuing and Appointment Scheduling Platform used for?](https://www.g2.com/discussions/what-is-qtrac-virtual-queuing-and-appointment-scheduling-platform-used-for) Spotlight Categories [Account-Based Orchestration Platforms](https://www.g2.com/categories/account-based-orchestration-platforms) [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) [Expense Management Software](https://www.g2.com/categories/expense-management) [Spend Management Software](https://www.g2.com/categories/spend-management) Similar Categories - [Business Card Scanning](/categories/business-card-scanning) - [Desk Booking](/categories/desk-booking) - [Digital Business Card](/categories/digital-business-card) - [Digital Wayfinding](/categories/digital-wayfinding) - [Emergency Notification](/categories/emergency-notification) - [Hybrid Enablement](/categories/hybrid-enablement) - [Lost and Found](/categories/lost-and-found) - [Meeting Room Booking Systems](/categories/meeting-room-booking-systems) - [Other Office](/categories/other-office) - [Phone Verification](/categories/phone-verification) - [Print Management](/categories/print-management) - [Room Systems](/categories/room-systems) - [Space Management](/categories/space-management) - [Virtual Mailbox](/categories/virtual-mailbox) - [Visitor Management](/categories/visitor-management) [Browse Queue Management Themes](/categories/queue-management/themes)