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Best Enterprise Professional Services Automation Software

Nathan Calabrese
NC
Researched and written by Nathan Calabrese

Products classified in the overall Professional Services Automation category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Professional Services Automation to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Professional Services Automation category.

In addition to qualifying for inclusion in the Professional Services Automation Software category, to qualify for inclusion in the Enterprise Business Professional Services Automation Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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20 Listings in Enterprise Professional Services Automation Software Available

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    G2 Score
SAP Cloud ERP (formerly SAP S/4HANA Cloud)
(906)4.5 out of 5
View top Consulting Services for SAP Cloud ERP (formerly SAP S/4HANA Cloud)
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAP Cloud ERP (formerly SAP S/4HANA Cloud) is a modular ERP designed for every business need, powered by AI and analytics. SAP Cloud ERP enables users to run mission-critical operations in real time f

    Users
    • Consultant
    • Senior Consultant
    Industries
    • Information Technology and Services
    • Accounting
    Market Segment
    • 48% Enterprise
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SAP S/4HANA Cloud is a cloud-based ERP system that supports real-time financial reporting and transaction monitoring, and assists with internal control work and compliance-related processes.
    • Users frequently mention the seamless integration of various business processes, real-time access to comprehensive data, and the system's ability to improve the accuracy of financial records and support better audit follow-up.
    • Users mentioned the system's high level of integration can make it less intuitive, requiring extensive training to understand how each module functions and how their specific inputs feed into the overall financial information.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SAP Cloud ERP (formerly SAP S/4HANA Cloud) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    111
    Cloud-Based
    77
    Functionality
    77
    Efficiency
    70
    Cloud Based
    64
    Cons
    Complexity
    68
    Learning Curve
    59
    Learning Difficulty
    58
    Complex Setup
    54
    Limited Customization
    48
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SAP Cloud ERP (formerly SAP S/4HANA Cloud) features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.5
    Portfolio Performance
    Average: 7.9
    9.0
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAP
    Company Website
    Year Founded
    1972
    HQ Location
    Walldorf
    Twitter
    @SAP
    297,375 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    138,451 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SAP Cloud ERP (formerly SAP S/4HANA Cloud) is a modular ERP designed for every business need, powered by AI and analytics. SAP Cloud ERP enables users to run mission-critical operations in real time f

Users
  • Consultant
  • Senior Consultant
Industries
  • Information Technology and Services
  • Accounting
Market Segment
  • 48% Enterprise
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SAP S/4HANA Cloud is a cloud-based ERP system that supports real-time financial reporting and transaction monitoring, and assists with internal control work and compliance-related processes.
  • Users frequently mention the seamless integration of various business processes, real-time access to comprehensive data, and the system's ability to improve the accuracy of financial records and support better audit follow-up.
  • Users mentioned the system's high level of integration can make it less intuitive, requiring extensive training to understand how each module functions and how their specific inputs feed into the overall financial information.
SAP Cloud ERP (formerly SAP S/4HANA Cloud) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
111
Cloud-Based
77
Functionality
77
Efficiency
70
Cloud Based
64
Cons
Complexity
68
Learning Curve
59
Learning Difficulty
58
Complex Setup
54
Limited Customization
48
View All Pros and Cons
SAP Cloud ERP (formerly SAP S/4HANA Cloud) features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
8.5
Portfolio Performance
Average: 7.9
9.0
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
SAP
Company Website
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
297,375 Twitter followers
LinkedIn® Page
www.linkedin.com
138,451 employees on LinkedIn®
Certinia PS Cloud
(708)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Certinia Professional Services (PS) Cloud is a Salesforce-native professional services automation (PSA) solution trusted by more than 1,400 organizations worldwide. As a unified cloud PSA software, it

    Users
    • Salesforce Administrator
    • Business Analyst
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 53% Mid-Market
    • 36% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Certinia PS Cloud is a platform built on the Salesforce architecture, designed for project management, resource planning, and financials in a single, unified platform.
    • Users like that Certinia PS Cloud centralizes project management, resource planning, and financials, provides real-time visibility into project health, optimizes resource allocation, and offers accurate forecasting.
    • Users mentioned that Certinia PS Cloud is complex with a steep learning curve, certain workflows require too many steps, the interface can be less intuitive for new users, and the deployment process tends to be very lengthy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Certinia PS Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    62
    Project Management
    40
    Reporting
    37
    User-Friendly
    36
    Salesforce Integration
    28
    Cons
    Learning Curve
    27
    Complex Usability
    19
    Difficult Customization
    17
    Slow Performance
    17
    Missing Features
    16
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Certinia PS Cloud features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.8
    8.2
    Portfolio Performance
    Average: 7.9
    8.4
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Certinia
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @CertiniaInc
    12,255 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    943 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Certinia Professional Services (PS) Cloud is a Salesforce-native professional services automation (PSA) solution trusted by more than 1,400 organizations worldwide. As a unified cloud PSA software, it

Users
  • Salesforce Administrator
  • Business Analyst
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 53% Mid-Market
  • 36% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Certinia PS Cloud is a platform built on the Salesforce architecture, designed for project management, resource planning, and financials in a single, unified platform.
  • Users like that Certinia PS Cloud centralizes project management, resource planning, and financials, provides real-time visibility into project health, optimizes resource allocation, and offers accurate forecasting.
  • Users mentioned that Certinia PS Cloud is complex with a steep learning curve, certain workflows require too many steps, the interface can be less intuitive for new users, and the deployment process tends to be very lengthy.
Certinia PS Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
62
Project Management
40
Reporting
37
User-Friendly
36
Salesforce Integration
28
Cons
Learning Curve
27
Complex Usability
19
Difficult Customization
17
Slow Performance
17
Missing Features
16
View All Pros and Cons
Certinia PS Cloud features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
8.2
Portfolio Performance
Average: 7.9
8.4
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Certinia
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@CertiniaInc
12,255 Twitter followers
LinkedIn® Page
www.linkedin.com
943 employees on LinkedIn®
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Wrike
(4,520)4.2 out of 5
Optimized for quick response
11th Easiest To Use in Professional Services Automation software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wrike is a comprehensive work management platform designed to help teams and organizations streamline their collaboration, project planning, and task execution. By centralizing all work-related activi

    Users
    • Project Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 43% Mid-Market
    • 35% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Wrike is a project management tool that helps to build clear workflows, keep processes structured, and facilitate collaboration across teams.
    • Reviewers appreciate Wrike's customizable workflows, intuitive interface, and AI features, which provide structured input points and distribute requests to corresponding teams.
    • Reviewers mentioned that Wrike can be overwhelming for new users due to its numerous features, and some users have experienced issues with slow application performance and unresponsive customer support.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wrike Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Project Management
    508
    Team Collaboration
    499
    Task Management
    478
    Organization
    384
    Ease of Use
    339
    Cons
    Learning Curve
    327
    Not Intuitive
    246
    Missing Features
    218
    Limited Features
    190
    Complex Usability
    173
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wrike features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.8
    8.0
    Portfolio Performance
    Average: 7.9
    8.7
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wrike, Inc.
    Company Website
    Year Founded
    2006
    HQ Location
    San Diego, CA
    Twitter
    @wrike
    13,613 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,291 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wrike is a comprehensive work management platform designed to help teams and organizations streamline their collaboration, project planning, and task execution. By centralizing all work-related activi

Users
  • Project Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 43% Mid-Market
  • 35% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Wrike is a project management tool that helps to build clear workflows, keep processes structured, and facilitate collaboration across teams.
  • Reviewers appreciate Wrike's customizable workflows, intuitive interface, and AI features, which provide structured input points and distribute requests to corresponding teams.
  • Reviewers mentioned that Wrike can be overwhelming for new users due to its numerous features, and some users have experienced issues with slow application performance and unresponsive customer support.
Wrike Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Project Management
508
Team Collaboration
499
Task Management
478
Organization
384
Ease of Use
339
Cons
Learning Curve
327
Not Intuitive
246
Missing Features
218
Limited Features
190
Complex Usability
173
View All Pros and Cons
Wrike features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.8
8.0
Portfolio Performance
Average: 7.9
8.7
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Wrike, Inc.
Company Website
Year Founded
2006
HQ Location
San Diego, CA
Twitter
@wrike
13,613 Twitter followers
LinkedIn® Page
www.linkedin.com
1,291 employees on LinkedIn®
Deltek Vantagepoint
(639)4.1 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Deltek Vantagepoint is a project and financial management solution built for the way project-based businesses work. Vantagepoint is an intuitive, powerful solution that puts your projects and people a

    Users
    • Controller
    • Accountant
    Industries
    • Architecture & Planning
    • Civil Engineering
    Market Segment
    • 62% Mid-Market
    • 16% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Deltek Vantagepoint is a customizable tool designed to collect company-specific information across multiple data hubs and streamline processes across departments within a firm.
    • Reviewers appreciate the user-friendly nature of Deltek Vantagepoint, its easy initial setup, the ability to manipulate reports as needed, and its seamless integration of project management, accounting, and reporting in one system.
    • Reviewers experienced issues with the product's usability in project planning, the size of the entry screens, difficulties in finding specific information without extensive training, and limitations in its integration capabilities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Deltek Vantagepoint Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    121
    Project Management
    84
    Features
    78
    Reporting Efficiency
    48
    Customizability
    44
    Cons
    Poor Reporting
    47
    Missing Features
    46
    Complex Usability
    43
    Learning Curve
    39
    Complexity
    36
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Deltek Vantagepoint features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    7.1
    Portfolio Performance
    Average: 7.9
    7.3
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Deltek
    Company Website
    Year Founded
    1983
    HQ Location
    Herndon, VA
    Twitter
    @Deltek
    6,576 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,872 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Deltek Vantagepoint is a project and financial management solution built for the way project-based businesses work. Vantagepoint is an intuitive, powerful solution that puts your projects and people a

Users
  • Controller
  • Accountant
Industries
  • Architecture & Planning
  • Civil Engineering
Market Segment
  • 62% Mid-Market
  • 16% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Deltek Vantagepoint is a customizable tool designed to collect company-specific information across multiple data hubs and streamline processes across departments within a firm.
  • Reviewers appreciate the user-friendly nature of Deltek Vantagepoint, its easy initial setup, the ability to manipulate reports as needed, and its seamless integration of project management, accounting, and reporting in one system.
  • Reviewers experienced issues with the product's usability in project planning, the size of the entry screens, difficulties in finding specific information without extensive training, and limitations in its integration capabilities.
Deltek Vantagepoint Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
121
Project Management
84
Features
78
Reporting Efficiency
48
Customizability
44
Cons
Poor Reporting
47
Missing Features
46
Complex Usability
43
Learning Curve
39
Complexity
36
View All Pros and Cons
Deltek Vantagepoint features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
7.1
Portfolio Performance
Average: 7.9
7.3
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Deltek
Company Website
Year Founded
1983
HQ Location
Herndon, VA
Twitter
@Deltek
6,576 Twitter followers
LinkedIn® Page
www.linkedin.com
4,872 employees on LinkedIn®
Scoro
(488)4.5 out of 5
Optimized for quick response
10th Easiest To Use in Professional Services Automation software
Save to My Lists
Entry Level Price:$19.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Scoro is a professional services automation (PSA) software purpose-built for consultancies, agencies, IT firms, architecture companies, and other professional services businesses. It unites project

    Users
    • Project Manager
    • Director
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 67% Small-Business
    • 24% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Scoro is a platform that combines project management, CRM, billing, time tracking, and reporting into one system, aiming to streamline business operations.
    • Users frequently mention the platform's ability to centralize various business functions, its intuitive and detailed calendar for resource management, and its robust reporting capabilities as key benefits.
    • Reviewers experienced challenges with the initial adaptation due to the platform's complexity, limitations in customization, and occasional performance issues with large data imports.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Scoro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Project Management
    35
    Project Tracking
    29
    Time Tracking
    29
    Task Management
    24
    Cons
    Learning Curve
    18
    Missing Features
    13
    Limited Features
    11
    Limited Functionality
    9
    Not Intuitive
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Scoro features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.2
    Portfolio Performance
    Average: 7.9
    8.6
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Scoro
    Company Website
    Year Founded
    2013
    HQ Location
    London
    Twitter
    @ScoroSoftware
    8,239 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    143 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Scoro is a professional services automation (PSA) software purpose-built for consultancies, agencies, IT firms, architecture companies, and other professional services businesses. It unites project

Users
  • Project Manager
  • Director
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 67% Small-Business
  • 24% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Scoro is a platform that combines project management, CRM, billing, time tracking, and reporting into one system, aiming to streamline business operations.
  • Users frequently mention the platform's ability to centralize various business functions, its intuitive and detailed calendar for resource management, and its robust reporting capabilities as key benefits.
  • Reviewers experienced challenges with the initial adaptation due to the platform's complexity, limitations in customization, and occasional performance issues with large data imports.
Scoro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Project Management
35
Project Tracking
29
Time Tracking
29
Task Management
24
Cons
Learning Curve
18
Missing Features
13
Limited Features
11
Limited Functionality
9
Not Intuitive
9
View All Pros and Cons
Scoro features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.2
Portfolio Performance
Average: 7.9
8.6
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Scoro
Company Website
Year Founded
2013
HQ Location
London
Twitter
@ScoroSoftware
8,239 Twitter followers
LinkedIn® Page
www.linkedin.com
143 employees on LinkedIn®
Kantata Professional Services Automation (formerly Mavenlink+ Kimble)
(1,505)4.2 out of 5
Optimized for quick response
14th Easiest To Use in Professional Services Automation software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Seller Details
    Expand/Collapse Seller Details
Product Description
How are these determined?Information
This description is provided by the seller.

Kantata helps professional services organizations of 50 to 5,000+ employees ensure consistent excellence and profitability across every project. With a platform that connects everything from scoping t

Users
  • Project Manager
  • Consultant
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 57% Mid-Market
  • 30% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kantata Professional Services Automation is a project management tool that offers features for task tracking, hours allocation, resource planning, and financial reporting.
  • Reviewers appreciate Kantata's ability to streamline project management processes, automate common pain points, and provide real-time dashboards and reporting for improved visibility into project health, resource utilization, and financials.
  • Users reported issues with Kantata's user interface being complex for new users, lack of flexibility in creating custom fields, difficulties in tracking timesheets effectively, and slow performance with large datasets.
Kantata Professional Services Automation (formerly Mavenlink+ Kimble) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Project Management
49
Ease of Use
37
Project Tracking
33
Reporting Efficiency
30
Report Generation
29
Cons
Learning Curve
25
Complex Usability
22
Not Intuitive
20
Limited Customization
19
Lack of Customization
16
View All Pros and Cons
Kantata Professional Services Automation (formerly Mavenlink+ Kimble) features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
7.3
Portfolio Performance
Average: 7.9
7.3
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Kantata (formerly Mavenlink + Kimble)
Company Website
Year Founded
2008
HQ Location
Irvine, CA
Twitter
@GoKantata
11,593 Twitter followers
LinkedIn® Page
www.linkedin.com
470 employees on LinkedIn®
Rocketlane
(791)4.7 out of 5
Optimized for quick response
8th Easiest To Use in Professional Services Automation software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rocketlane is the world’s first Agentic Professional Services Automation (PSA) platform, built to transform how professional services teams deliver value in the AI-first era. While traditional PSAs fo

    Users
    • Customer Success Manager
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Rocketlane is a project management tool that allows users to track progress, generate reports, and manage tasks and subtasks.
    • Users like the ease of use, the ability to link tasks with Jira tickets, the AI note taker feature, the helpful support team, and the range of features offered, including automation and integrations with other tools.
    • Users reported issues with the inability to apply half-day leaves, time-consuming calendar selection, slow mobile response time, outdated UI, numerous bugs, confusing 'apply to subtask' filter option, lack of a full admin audit log, inability to forward emails from outside to Rocketlane, tricky templating, lack of integrations with common tools like GSuite, learning curve for advanced configurations and reporting options, slow response times, and lacking reporting capabilities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rocketlane Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    115
    Project Management
    84
    Project Tracking
    68
    Task Management
    61
    Intuitive
    57
    Cons
    Missing Features
    43
    Slow Loading
    27
    Slow Performance
    27
    Limited Customization
    20
    Task Management
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rocketlane features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Portfolio Performance
    Average: 7.9
    9.1
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rocketlane Corp
    Company Website
    Year Founded
    2020
    HQ Location
    Walnut, US
    Twitter
    @RocketlaneHQ
    1,391 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rocketlane is the world’s first Agentic Professional Services Automation (PSA) platform, built to transform how professional services teams deliver value in the AI-first era. While traditional PSAs fo

Users
  • Customer Success Manager
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Rocketlane is a project management tool that allows users to track progress, generate reports, and manage tasks and subtasks.
  • Users like the ease of use, the ability to link tasks with Jira tickets, the AI note taker feature, the helpful support team, and the range of features offered, including automation and integrations with other tools.
  • Users reported issues with the inability to apply half-day leaves, time-consuming calendar selection, slow mobile response time, outdated UI, numerous bugs, confusing 'apply to subtask' filter option, lack of a full admin audit log, inability to forward emails from outside to Rocketlane, tricky templating, lack of integrations with common tools like GSuite, learning curve for advanced configurations and reporting options, slow response times, and lacking reporting capabilities.
Rocketlane Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
115
Project Management
84
Project Tracking
68
Task Management
61
Intuitive
57
Cons
Missing Features
43
Slow Loading
27
Slow Performance
27
Limited Customization
20
Task Management
20
View All Pros and Cons
Rocketlane features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.8
9.0
Portfolio Performance
Average: 7.9
9.1
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Rocketlane Corp
Company Website
Year Founded
2020
HQ Location
Walnut, US
Twitter
@RocketlaneHQ
1,391 Twitter followers
LinkedIn® Page
www.linkedin.com
226 employees on LinkedIn®
SuiteProjects Pro
(231)3.7 out of 5
Optimized for quick response
View top Consulting Services for SuiteProjects Pro
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NetSuite SuiteProjects Pro (formerly known as NetSuite OpenAir) is a Professional Services Automation (PSA) solution that supports the full project delivery lifecycle including planning, resourcing, b

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SuiteProjects Pro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Intuitive
    1
    Management Ease
    1
    Project Management
    1
    Project Tracking
    1
    Cons
    Difficult Setup
    1
    Learning Curve
    1
    Slow Loading
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SuiteProjects Pro features and usability ratings that predict user satisfaction
    7.4
    Has the product been a good partner in doing business?
    Average: 8.8
    8.5
    Portfolio Performance
    Average: 7.9
    8.6
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Oracle
    Company Website
    Year Founded
    1977
    HQ Location
    Austin, TX
    Twitter
    @Oracle
    823,838 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    198,071 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NetSuite SuiteProjects Pro (formerly known as NetSuite OpenAir) is a Professional Services Automation (PSA) solution that supports the full project delivery lifecycle including planning, resourcing, b

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 29% Enterprise
SuiteProjects Pro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Intuitive
1
Management Ease
1
Project Management
1
Project Tracking
1
Cons
Difficult Setup
1
Learning Curve
1
Slow Loading
1
View All Pros and Cons
SuiteProjects Pro features and usability ratings that predict user satisfaction
7.4
Has the product been a good partner in doing business?
Average: 8.8
8.5
Portfolio Performance
Average: 7.9
8.6
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Oracle
Company Website
Year Founded
1977
HQ Location
Austin, TX
Twitter
@Oracle
823,838 Twitter followers
LinkedIn® Page
www.linkedin.com
198,071 employees on LinkedIn®
Cloud Coach
(180)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    From Onboarding to Professional Services and Success, post-sales teams are in constant dialogue with your customers. Touchpoints are fragmented, with colleagues working in system silos, driven by sepa

    Users
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 31% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Cloud Coach is a project management tool that integrates with Salesforce to provide project planning, milestone tracking, resource management, and automation features.
    • Reviewers frequently mention the efficiency and time-saving benefits of Cloud Coach, highlighting its robust integration with Salesforce, automation features, and the ability to streamline workflows and optimize resource use.
    • Users mentioned that the interface of Cloud Coach can be overwhelming due to its many features, and the configuration and customization process can be demanding and time-consuming.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Cloud Coach Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    59
    Project Management
    51
    Integrations
    41
    Easy Integration
    33
    Customization
    31
    Cons
    Learning Curve
    24
    Complexity
    22
    Missing Features
    17
    Limited Customization
    13
    Limited Features
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cloud Coach features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    7.1
    Portfolio Performance
    Average: 7.9
    8.4
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cloud Coach
    Company Website
    Year Founded
    2005
    HQ Location
    Fort Collins, Colorado
    Twitter
    @cloudcoach
    117 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

From Onboarding to Professional Services and Success, post-sales teams are in constant dialogue with your customers. Touchpoints are fragmented, with colleagues working in system silos, driven by sepa

Users
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 31% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Cloud Coach is a project management tool that integrates with Salesforce to provide project planning, milestone tracking, resource management, and automation features.
  • Reviewers frequently mention the efficiency and time-saving benefits of Cloud Coach, highlighting its robust integration with Salesforce, automation features, and the ability to streamline workflows and optimize resource use.
  • Users mentioned that the interface of Cloud Coach can be overwhelming due to its many features, and the configuration and customization process can be demanding and time-consuming.
Cloud Coach Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
59
Project Management
51
Integrations
41
Easy Integration
33
Customization
31
Cons
Learning Curve
24
Complexity
22
Missing Features
17
Limited Customization
13
Limited Features
13
View All Pros and Cons
Cloud Coach features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
7.1
Portfolio Performance
Average: 7.9
8.4
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Cloud Coach
Company Website
Year Founded
2005
HQ Location
Fort Collins, Colorado
Twitter
@cloudcoach
117 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
Workday Professional Services Automation
(22)4.1 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Workday Professional Services Automation (PSA) automates the entire Opportunity to Cash process in one intuitive tool, linked directly to HCM and ERP data like skills, resource availability, project m

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 68% Enterprise
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Workday Professional Services Automation features and usability ratings that predict user satisfaction
    6.3
    Has the product been a good partner in doing business?
    Average: 8.8
    6.7
    Portfolio Performance
    Average: 7.9
    8.9
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Workday
    Year Founded
    2005
    HQ Location
    Pleasanton, CA
    Twitter
    @Workday
    52,253 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26,836 employees on LinkedIn®
    Ownership
    NYSE:WDAY
Product Description
How are these determined?Information
This description is provided by the seller.

Workday Professional Services Automation (PSA) automates the entire Opportunity to Cash process in one intuitive tool, linked directly to HCM and ERP data like skills, resource availability, project m

Users
No information available
Industries
No information available
Market Segment
  • 68% Enterprise
  • 27% Mid-Market
Workday Professional Services Automation features and usability ratings that predict user satisfaction
6.3
Has the product been a good partner in doing business?
Average: 8.8
6.7
Portfolio Performance
Average: 7.9
8.9
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Workday
Year Founded
2005
HQ Location
Pleasanton, CA
Twitter
@Workday
52,253 Twitter followers
LinkedIn® Page
www.linkedin.com
26,836 employees on LinkedIn®
Ownership
NYSE:WDAY
Autotask
(522)4.3 out of 5
Optimized for quick response
9th Easiest To Use in Professional Services Automation software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual e

    Users
    • CEO
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Autotask is a ticket workflow automation system that centralizes tickets, tracks time, manages projects, and simplifies billing processes.
    • Reviewers appreciate Autotask's ability to enhance operational efficiency through its automation features, its seamless integration with other systems, and its user-friendly interface.
    • Users mentioned that Autotask can sometimes be slow or clunky, with some pages loading slowly, and the interface occasionally feels somewhat outdated and certain sections could be more user-friendly.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Autotask Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    79
    Integrations
    58
    Ticket Management
    48
    Automation
    31
    Easy Integrations
    29
    Cons
    Complex Usability
    27
    Learning Curve
    22
    Missing Features
    20
    Limited Functionality
    18
    Not User-Friendly
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Autotask features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.8
    6.8
    Portfolio Performance
    Average: 7.9
    8.2
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,439 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,512 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual e

Users
  • CEO
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Autotask is a ticket workflow automation system that centralizes tickets, tracks time, manages projects, and simplifies billing processes.
  • Reviewers appreciate Autotask's ability to enhance operational efficiency through its automation features, its seamless integration with other systems, and its user-friendly interface.
  • Users mentioned that Autotask can sometimes be slow or clunky, with some pages loading slowly, and the interface occasionally feels somewhat outdated and certain sections could be more user-friendly.
Autotask Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
79
Integrations
58
Ticket Management
48
Automation
31
Easy Integrations
29
Cons
Complex Usability
27
Learning Curve
22
Missing Features
20
Limited Functionality
18
Not User-Friendly
18
View All Pros and Cons
Autotask features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
6.8
Portfolio Performance
Average: 7.9
8.2
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,439 Twitter followers
LinkedIn® Page
www.linkedin.com
5,512 employees on LinkedIn®
Planview AdaptiveWork
(530)4.1 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Planview® AdaptiveWork: Adapt and Deliver with Confidence Any Portfolio, Any Project, Any Team. Planview AdaptiveWork (formerly Clarizen) is a versatile portfolio, project, and work management

    Users
    • Project Manager
    • Program Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 42% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Planview AdaptiveWork features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Portfolio Performance
    Average: 7.9
    9.0
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Planview
    Company Website
    Year Founded
    1989
    HQ Location
    Austin, TX
    Twitter
    @Planview
    3,064 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,882 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Planview® AdaptiveWork: Adapt and Deliver with Confidence Any Portfolio, Any Project, Any Team. Planview AdaptiveWork (formerly Clarizen) is a versatile portfolio, project, and work management

Users
  • Project Manager
  • Program Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 42% Enterprise
Planview AdaptiveWork features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
8.3
Portfolio Performance
Average: 7.9
9.0
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Planview
Company Website
Year Founded
1989
HQ Location
Austin, TX
Twitter
@Planview
3,064 Twitter followers
LinkedIn® Page
www.linkedin.com
1,882 employees on LinkedIn®
Keka
(1,869)4.5 out of 5
Optimized for quick response
1st Easiest To Use in Professional Services Automation software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Keka is a global People and Project Operations Platform designed for growing businesses to align teams, drive performance, and streamline HR, payroll, and project delivery. From hiring and onboardi

    Users
    • HR Manager
    • HR Executive
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Mid-Market
    • 21% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Keka HR is a human resource management system that centralizes HR processes such as attendance tracking, payroll processing, and employee management.
    • Reviewers frequently mention the user-friendly interface, seamless integration of HR functions, and the time-saving automation features that simplify daily HR tasks.
    • Reviewers noted occasional system lags, limited customization options, and the need for initial guidance to fully explore all modules and functionalities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Keka Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    508
    Intuitive
    297
    Helpful
    278
    Customer Support
    260
    User Interface
    249
    Cons
    Missing Features
    121
    Limited Customization
    111
    Limited Features
    109
    Poor Customer Support
    100
    Slow Loading
    97
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Keka features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Portfolio Performance
    Average: 7.9
    8.1
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Keka Technologies
    Company Website
    Year Founded
    2015
    HQ Location
    Seattle, US
    Twitter
    @kekahr_official
    1,151 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,204 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Keka is a global People and Project Operations Platform designed for growing businesses to align teams, drive performance, and streamline HR, payroll, and project delivery. From hiring and onboardi

Users
  • HR Manager
  • HR Executive
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Mid-Market
  • 21% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Keka HR is a human resource management system that centralizes HR processes such as attendance tracking, payroll processing, and employee management.
  • Reviewers frequently mention the user-friendly interface, seamless integration of HR functions, and the time-saving automation features that simplify daily HR tasks.
  • Reviewers noted occasional system lags, limited customization options, and the need for initial guidance to fully explore all modules and functionalities.
Keka Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
508
Intuitive
297
Helpful
278
Customer Support
260
User Interface
249
Cons
Missing Features
121
Limited Customization
111
Limited Features
109
Poor Customer Support
100
Slow Loading
97
View All Pros and Cons
Keka features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
8.9
Portfolio Performance
Average: 7.9
8.1
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Keka Technologies
Company Website
Year Founded
2015
HQ Location
Seattle, US
Twitter
@kekahr_official
1,151 Twitter followers
LinkedIn® Page
www.linkedin.com
1,204 employees on LinkedIn®
BigTime
(1,593)4.5 out of 5
Optimized for quick response
3rd Easiest To Use in Professional Services Automation software
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BigTime Software: The AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. Too many firms rely on disconnected quoting tools, spreadsheets, an

    Users
    • Office Manager
    • President
    Industries
    • Accounting
    • Architecture & Planning
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • BigTime is a time tracking and project management tool that allows users to log hours, manage tasks, and generate reports.
    • Reviewers appreciate BigTime's intuitive interface, automatic ID carryover, quick total hours update, and the ability to easily enter and manage time for multiple projects.
    • Reviewers experienced issues with column alignment, lack of task copying options, inability to edit submitted hours, and occasional system lags.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BigTime Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    103
    Time Tracking
    79
    User Interface
    44
    Time-saving
    41
    Tracking Ease
    39
    Cons
    Missing Features
    21
    Time-Consuming
    21
    Learning Curve
    19
    Time-Consumption
    19
    Manual Entry
    17
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BigTime features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.2
    Portfolio Performance
    Average: 7.9
    8.2
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BigTime
    Company Website
    Year Founded
    2002
    HQ Location
    Chicago, IL
    Twitter
    @BigTimeSoftware
    2,752 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    180 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BigTime Software: The AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. Too many firms rely on disconnected quoting tools, spreadsheets, an

Users
  • Office Manager
  • President
Industries
  • Accounting
  • Architecture & Planning
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • BigTime is a time tracking and project management tool that allows users to log hours, manage tasks, and generate reports.
  • Reviewers appreciate BigTime's intuitive interface, automatic ID carryover, quick total hours update, and the ability to easily enter and manage time for multiple projects.
  • Reviewers experienced issues with column alignment, lack of task copying options, inability to edit submitted hours, and occasional system lags.
BigTime Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
103
Time Tracking
79
User Interface
44
Time-saving
41
Tracking Ease
39
Cons
Missing Features
21
Time-Consuming
21
Learning Curve
19
Time-Consumption
19
Manual Entry
17
View All Pros and Cons
BigTime features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.2
Portfolio Performance
Average: 7.9
8.2
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
BigTime
Company Website
Year Founded
2002
HQ Location
Chicago, IL
Twitter
@BigTimeSoftware
2,752 Twitter followers
LinkedIn® Page
www.linkedin.com
180 employees on LinkedIn®
ConnectWise PSA
(515)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT serv

    Users
    • President
    • Network Engineer
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ConnectWise PSA is a centralized platform for managing tickets, projects, billing, and customer communications, integrated with other ConnectWise products and third-party tools.
    • Reviewers like the automation capabilities that reduce manual work, the integration with other apps, the robustness of the platform, and the valuable insights provided by the reporting and dashboard features.
    • Reviewers noted that the interface can feel outdated and cluttered, the learning curve is steep, setting up workflows or automations often requires technical expertise, and support response times can be slow.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ConnectWise PSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Integration
    20
    Feature Richness
    15
    Integrations
    15
    Customer Support
    13
    Cons
    Learning Curve
    24
    Poor Customer Support
    16
    Complex Usability
    15
    Missing Features
    13
    Performance Issues
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ConnectWise PSA features and usability ratings that predict user satisfaction
    7.4
    Has the product been a good partner in doing business?
    Average: 8.8
    6.0
    Portfolio Performance
    Average: 7.9
    7.5
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,940 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,439 employees on LinkedIn®
    Phone
    800-671-6898
Product Description
How are these determined?Information
This description is provided by the seller.

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT serv

Users
  • President
  • Network Engineer
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ConnectWise PSA is a centralized platform for managing tickets, projects, billing, and customer communications, integrated with other ConnectWise products and third-party tools.
  • Reviewers like the automation capabilities that reduce manual work, the integration with other apps, the robustness of the platform, and the valuable insights provided by the reporting and dashboard features.
  • Reviewers noted that the interface can feel outdated and cluttered, the learning curve is steep, setting up workflows or automations often requires technical expertise, and support response times can be slow.
ConnectWise PSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Integration
20
Feature Richness
15
Integrations
15
Customer Support
13
Cons
Learning Curve
24
Poor Customer Support
16
Complex Usability
15
Missing Features
13
Performance Issues
10
View All Pros and Cons
ConnectWise PSA features and usability ratings that predict user satisfaction
7.4
Has the product been a good partner in doing business?
Average: 8.8
6.0
Portfolio Performance
Average: 7.9
7.5
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
ConnectWise
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,940 Twitter followers
LinkedIn® Page
www.linkedin.com
3,439 employees on LinkedIn®
Phone
800-671-6898
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