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BigTime Pricing Overview

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BigTime Pricing Reviews

(2)
JF
Office Manager/Bookkeeper
Small-Business (50 or fewer emp.)
"Big Time Experiance"
What do you like best about BigTime?

The best thing about Big Time is their Dedicated Team to help you through the process, no matter how hard or how long it takes to get the time keeping and invoicing exactly the way we want and need. I also really like the way the Big Time team works with each other to help their clients. We have been using Big Time for a couple of years now and won't even consider switching. As a small architectural firm, we struggled to find a time keeping and invoicing program to fit our needs. Their program is not too complicated or overly simplified. The new Big Time Wallet has made receiving payments much easier and faster. All this while maintaining competitive pricing and fees. Review collected by and hosted on G2.com.

What do you dislike about BigTime?

I don't dislike anything about Big Time. The only thing that needed improvement was the report center but they have been making those improvements so all is good. Review collected by and hosted on G2.com.

Response from Vicky Karantonakis of BigTime

Hi Julie, so glad to hear the BigTime team was able to customize invoicing to fit your needs! We're excited to be supporting your success!

Curt K.
CK
Principal Wetland Specialist, CEO
Small-Business (50 or fewer emp.)
"Good Product Poor Customer Service"
What do you like best about BigTime?

Easy to use. But not sure if its worth it. Mobile app works occasionally. Review collected by and hosted on G2.com.

What do you dislike about BigTime?

Where to start? Pricing is high for business under 5 employees. Even though its advertised as so much a month you get charged more. The training progress is on your own. Customer service is poor at best. Unable to speak to a human. Issues will billing, invoicing takes weeks to get fixed. Terrible customer service. It takes days to weeks to get a question answered. If you need a responce within a week search elsewhere...... Review collected by and hosted on G2.com.

Response from Anna Hankus of BigTime

Thank you for your feedback. We're glad you find BigTime easy to use and appreciate the automated reminders, but we’re sorry to hear about your frustrations with customer service and billing.

We strive to provide timely support and understand how important quick resolutions are. Your concerns are being taken seriously as we work to improve response times and overall service.

If you’re open to it, we’d love to connect and address any outstanding issues. Please reach out to support@bigtime.net, and we’ll do our best to help.

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