Workday Professional Services Automation Reviews & Product Details

Workday Professional Services Automation (PSA) automates the entire Opportunity to Cash process in one intuitive tool, linked directly to HCM and financials data like skills, resource availability, project margins, billing and staff utilization, all designed to match the right talent to the right project at the right time. This eliminates siloed systems, reducing manual, error-prone work, and preventing revenue leakage. Workday Services CPQ (Configure, Price, Quote) integrates with your CRM system to track project opportunities as they progress and automatically creates customer facing quotes, contracts and project resourcing plans, reducing several manual steps in the Sales to Service handoff and jumpstarting projects as soon as they are sold. Built with an adaptable architecture, Workday PSA supports flexible and secure project management, finance, accounting, and HR processes all on one platform, allowing for quick adaptation to business changes with "on the fly" reporting.

Seller

Workday

Discussions

Workday Professional Services Automation Community

Languages Supported

English

Overview by

Lily Tse

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User Insights

Average based on 22 real user reviews.

Workday Professional Services Automation Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Workday Professional Services Automation, and what problem is it built to solve?

Workday Professional Services Automation is used to bring work-related information and administrative processes into one system. In practice, users describe using Workday for HR-related workflows, employee information, time tracking, and expenses.

What company sizes and industries is Workday Professional Services Automation the best fit for?

Workday Professional Services Automation appears most relevant to enterprise organizations, while positive experiences also span mid-market and smaller companies.

Enterprise: the clearest concentration, among organizations with more than 1,000 employees.
Mid-market: represented by organizations with 51–1,000 employees.
Small business: also represented, with organizations of 50 or fewer employees.

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Here's how.

Verified User in Computer Software

Enterprise (> 1000 emp.)

Originally submitted 3/12/2024

"Glueing Salesforce CMS daily business with HR management"

4.5/5

What do you like best about Workday Professional Services Automation?

Seamless integration between daily business environment (Salesforce) Review collected by and hosted on G2.com.

What do you dislike about Workday Professional Services Automation?

Role management and group policies to ease up some processes in Salesforce (e.g. Pursuit Project creation and Cases creation) Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

10/19/2021

"Workday"

5/5

What do you like best about Workday Professional Services Automation?

I liked that I could see previous paychecks, hours worked, vacation used and left, as well as view W2. Review collected by and hosted on G2.com.

What do you dislike about Workday Professional Services Automation?

Sometimes the layout could be a little funky and you would have to click around to find what you need. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

12/20/2020

"Easy Hours Tracking"

4/5

What do you like best about Workday Professional Services Automation?

I love that I can submit my own hours as I work them and that I can request vacation time at any time I please and know that it will go straight to my supervisor for review. My old system had me email requesting time off and I barely knew how much vacation time I have accrued throughout the year or the amount of sick time I had available to me. In that sense, that was valuable information to me. Review collected by and hosted on G2.com.

What do you dislike about Workday Professional Services Automation?

I wish I understood the "absence" language. For a brief time, I was logging my time incorrectly in the system. For example, a holiday time off is noted as "Holiday Time Taken" but in my eyes, I feel like it would make more sense to be a credit. Anyway, there is times where I am not sure what to select but have to check with HR in terms of logging a correct timesheet code. Review collected by and hosted on G2.com.

Ankur S.

Associate System Engineer

Enterprise (> 1000 emp.)

7/31/2020

"Great platform to manage Human Resources"

5/5

What do you like best about Workday Professional Services Automation?

The best thing I liked about workday is its user interface. Also, all the information including personal and professional can be found under a single roof. Review collected by and hosted on G2.com.

What do you dislike about Workday Professional Services Automation?

Nothing as of now. It is a fantastic platform for managing employees. Review collected by and hosted on G2.com.

Recommendations to others considering Workday Professional Services Automation:

It's a good platform for managing Human Resources Review collected by and hosted on G2.com.

What problems is Workday Professional Services Automation solving and how is that benefiting you?

It has now become easy to find my job details including my personal info, compensation, profile under a single roof. Now I need not require to access these information in different tools as I can find all the details at a single place. Review collected by and hosted on G2.com.

A. Marie C.

Access Services Associate

Mid-Market (51-1000 emp.)

6/18/2020

"User friendly interface"

4/5

What do you like best about Workday Professional Services Automation?

The interface is quite easy for users to use. Customization is easy to use as well. Review collected by and hosted on G2.com.

What do you dislike about Workday Professional Services Automation?

Some items on workday are hidden and can be a bit difficult to access without administrative help to users. Review collected by and hosted on G2.com.

Recommendations to others considering Workday Professional Services Automation:

If you need resources in one place and an easy user interface, consider workday. Review collected by and hosted on G2.com.

What problems is Workday Professional Services Automation solving and how is that benefiting you?

We solve the issues of centralized requests for time off, onboarding checklists, accessing tax documents, and accessing time sheets and pay history. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Enterprise (> 1000 emp.)

Originally submitted 4/23/2020

"Workday is a user friendly tool with an intuitive UI which can be accessed remotely."

4/5

What do you like best about Workday Professional Services Automation?

Can be accessed remotely via the internet. Review collected by and hosted on G2.com.

What do you dislike about Workday Professional Services Automation?

Data privacy remains to be a top concern. Review collected by and hosted on G2.com.

Verified User in Broadcast Media

Enterprise (> 1000 emp.)

Originally submitted 10/17/2019

"Workday is just fine! Central place for professional services."

3.5/5

What do you like best about Workday Professional Services Automation?

I like how workday guides you through different modules when needing to complete different processes. I also like their alert/notification system, as it keeps me organized on things like submitting time, submitting an expense report, etc. Review collected by and hosted on G2.com.

What do you dislike about Workday Professional Services Automation?

Workday is not always easy to navigate. It is often difficult to "pick up where you left off." Review collected by and hosted on G2.com.

Tessa B.

Technician

Enterprise (> 1000 emp.)

11/14/2019

"Workday makes my life convenient."

5/5

What do you like best about Workday Professional Services Automation?

Workday lets me access all the feedback my coworkers have left for me. Review collected by and hosted on G2.com.

What do you dislike about Workday Professional Services Automation?

There is nothing that I dislike about Workday. Review collected by and hosted on G2.com.

Verified User in Environmental Services

Enterprise (> 1000 emp.)

10/25/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"I love Workday!"

5/5

What do you like best about Workday Professional Services Automation?

Workday is a very user-friendly database! It is extremely easy to work in and run reports Review collected by and hosted on G2.com.

What do you dislike about Workday Professional Services Automation?

I honestly cannot think of any, I have no complaints! Review collected by and hosted on G2.com.

James W.

Services Program Manager

Aviation & Aerospace

Enterprise (> 1000 emp.)

3/30/2019

"Many great features and tools"

4/5

What do you like best about Workday Professional Services Automation?

Org charts and payslips. The ability to see teams is excellent for ensuring you are contacting the right personnel. The electronic payslips are a nice bonus. Review collected by and hosted on G2.com.

What do you dislike about Workday Professional Services Automation?

Goals and objectives. The interface is clunky and I struggle to understand where to click. For example you have to push "edit" or something like that in order to make any changes, but it isn't obvious. It just isn't intuitive. Review collected by and hosted on G2.com.