InteliChart Reviews & Product Details

InteliChart offers an AI-powered patient engagement platform that makes healthcare easier for patients, families, and the care teams who support them. The platform unifies the entire patient journey within a single system, helping practices coordinate engagement, reduce administrative burden, and support patients and families throughout their care experience. InteliChart integrates with more than 45 EHR systems and supports over 94 million patient records across ambulatory practices, health systems, long-term care organizations, and EHR partners. The platform is also recognized as the #1 patient engagement platform by Black Book for three consecutive years and as a top-rated Patient Portal by KLAS. Healthy Outcomes includes Patient Portal, Patient Intake, Patient Schedule, Patient Notify, Patient Survey, Patient Activate, Patient eHealth, and our Family Portal giving organizations a connected set of tools for communication, digital forms, scheduling, follow-up, and virtual care. Because every product is developed in-house, the platform functions as a unified ecosystem rather than a collection of separate solutions. InteliChart also brings intelligence to every corner of the platform with InteliSense, a suite of AI agents that automate administrative, operational, and clinical tasks such as scheduling, appointment recalls, check-ins, revenue workflows, and answering/handling common patient questions. Because InteliSense is built directly into the patient engagement tools patients and care teams use every day, every interaction feels consistent and connected while significantly reducing the manual workload that contributes to staff burnout. Healthcare organizations choose InteliChart because it helps them: 1. Simplify patient engagement using one platform for the entire journey 2. Reduce manual tasks and lighten staff workload 3. Improve patient satisfaction, communication, and follow-through 4. Strengthen revenue by reducing missed steps and improving adherence 5. Consolidate vendors and create a more predictable, connected experience 6. Deliver modern digital tools that patients want to use InteliChart's patient engagement platform is HITRUST r2 Certified, SOC 2 Type 2 Certified, HITRUST Practitioner Certified, HIPAA Security Certified, and NIST Certified, supporting secure and reliable experiences across the healthcare ecosystem. For organizations evaluating patient engagement software or AI-enabled healthcare tools, InteliChart provides a complete, unified platform that supports workflow efficiency, patient communication, and long-term digital engagement.

Product Website

Seller

InteliChart

Discussions

InteliChart Community

Languages Supported

English

Overview by

Claudia Gaitan

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

InteliChart Integrations

(11)

Verified by InteliChart

InteliChart Media

Patient Portal - Desktop

Patient Schedule - Desktop

Patient Schedule - Mobile

Patient Intake - Mobile

Patient Notify - Mobile

Patient Activate Campaigns - Desktop

See how InteliChart centralizes the patient journey in one platform. This demo shows our patient portal, intake, scheduling, communication, survey, and population health tools working together for a consistent digital experience.

See how one organization improved the patient experience with a more intuitive Patient Portal and delivered appointment reminders more quickly and effortlessly by fully customizing the messages sent to patients.

See how one organization transformed patient engagement with InteliChart’s Patient Portal and Patient Intake, achieving a 100% increase in portal use, a 75% reduction in new patient processing time, and a 1000% surge in secure messaging.

Official Downloads

(5)

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Patient Engagement Platform Feature Comparison

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Candace H.

Adminstrative Assistant

Small-Business (50 or fewer emp.)

2/12/2025

"Intuitive Chart Management, But Needs Better Multi-User Access"

3.5/5

What do you like best about InteliChart?

I like how everything goes into their chart and it does not make more work for us. It helps us not tie up our personal emails and it is a better way to communicate to the patient. There's also less work on all the employees with saving and printing etc. Review collected by and hosted on G2.com.

What do you dislike about InteliChart?

Setting up access for multiple people in the portal is really tough, especially in cases like divorced families where both parents want access to a child's chart. It's a lot of extra steps that could be easier. Also, the initial setup was very difficult, though it's gotten easier over the years. Review collected by and hosted on G2.com.

Shaniqua T.

12/16/2025

"Efficient Patient Portal with Minor Integration Hiccups"

4.5/5

What do you like best about InteliChart?

I really like how InteliChart serves as a great portal, offering patients the freedom to access any information they might need, from their visit summaries to messages from their provider. It's particularly useful for facilitating communication with the practice regarding all details of their visits. I also found the initial setup to be very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about InteliChart?

At times labs don't populate over. It would be beneficial if the IT department could monitor this. Patients often call the office stating that the portal isn't showing information that should populate and be integrated from the patients' charts into the portal. It would benefit the office and the patients if there was a way to monitor maybe a flagging issue to the IT department or to those who manage the InteliChart on their side. Review collected by and hosted on G2.com.

Adriana S.

Patient Access Liason

Mid-Market (51-1000 emp.)

9/11/2024

"Intelichart has been an amazing product for our Clinic"

4.5/5

What do you like best about InteliChart?

We have been using Intelichart for over 4 years now at our Clinic and it has been great! Patients and staff love it! Patients love the ability to be able to schedule appointments, request refills or message their providers directly without the hassle of having to call the clinic and being placed on hold. There are always enhancements and new features being added. It has improved our patient no shows dramatically with the the appointment reminders and on demand messages. We recently added personalized insights option for our portal users and we have had great feedback from patients that use it, they love the recommendations it provides. Also, anytime we have a question or need assistance on anything Intelichart is always so quick and helpful to respond. Review collected by and hosted on G2.com.

What do you dislike about InteliChart?

There are many modules you need to learn how to use but Intelichart is always great on answering any questions or doubts. Review collected by and hosted on G2.com.

What problems is InteliChart solving and how is that benefiting you?

Currently we have an enhancement request for Intelichart to use the date format to US when patients have their settings to spanish and it gives the mexico date format which sometimes causes confusion. Also, I frequestly requested an ehancement for non portal users to also receive email notifications for when a change has been made to their appointment such as appointment reschedule, cancellation, etc. Review collected by and hosted on G2.com.

Purav A.

Software Engineer Intern

Small-Business (50 or fewer emp.)

9/13/2025

Guest users or non-business users of the software, not included in G2 scores.

"Helps to streamline easy daily task"

4/5

What do you like best about InteliChart?

It is such a user friendly platform. It allows me to access information easily without switching between different platforms. The tools are valuable for operation efficiently and ease of integration. Review collected by and hosted on G2.com.

What do you dislike about InteliChart?

Mobile app feature is not that affective like desktop version and expanding report options and better customer support. Review collected by and hosted on G2.com.

Maribel M.

Clinical support analyst

Mid-Market (51-1000 emp.)

6/17/2025

"Great informative twainung"

4.5/5

What do you like best about InteliChart?

The ease of navigation. Very clearly laid out format. Review collected by and hosted on G2.com.

What do you dislike about InteliChart?

I don’t have many dislikes, overall has been easy utilizing for staff and patients. Review collected by and hosted on G2.com.

kayla w.

Front Desk Operations and Lead Referral Specialist

Small-Business (50 or fewer emp.)

7/31/2025

"User Friendly"

4/5

What do you like best about InteliChart?

IntelliChart is very user friendly, easy to navigate and very minimal lags. Review collected by and hosted on G2.com.

What do you dislike about InteliChart?

Since I am not an administrator, I am not able to fully utilize all features but hopeful that will change soon and I can leave an updated review. Review collected by and hosted on G2.com.

A I.

front desk

Mid-Market (51-1000 emp.)

8/22/2025

Guest users or non-business users of the software, not included in G2 scores.

"Anonymous"

2.5/5

What do you like best about InteliChart?

The portal can be helpful with lots of features with explore how forms are delivered. Review collected by and hosted on G2.com.

What do you dislike about InteliChart?

patients getting numerous emails, doesn't integrate well with ehr Review collected by and hosted on G2.com.

Carla G.

Sytem Support Tech

Mid-Market (51-1000 emp.)

12/4/2024

"Intelichart Review"

5/5

What do you like best about InteliChart?

They are always very helpful, and try to fix things as quickly as possible. They also have new things coming out, that integrate with their other products perfectly. It is easy to use and when implementing things also comes easy. We use their products everyday. Review collected by and hosted on G2.com.

What do you dislike about InteliChart?

Sometimes updates can breaks things. But support usually fixes whatever issues that come up quickly. Review collected by and hosted on G2.com.

What problems is InteliChart solving and how is that benefiting you?

It helps send notification reminders for all of our appointments, and it helps make requesting appointments or answering questions very easy for our patients. We are also about to launch intake which will make checking in and making co payments easier and faster. It also helps notify patients of any emergency type changes that will affect their appointments. Review collected by and hosted on G2.com.