--- title: InteliChart Reviews meta_title: 'InteliChart Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 65 reviews by the users' company size, role or industry to find out how InteliChart works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 65 scale: '5' date_modified: '2026-06-24' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # InteliChart Reviews **Vendor:** InteliChart **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.4/5.0 **Total Reviews:** 65 ## About InteliChart InteliChart offers an AI-powered patient engagement platform that makes healthcare easier for patients, families, and the care teams who support them. The platform unifies the entire patient journey within a single system, helping practices coordinate engagement, reduce administrative burden, and support patients and families throughout their care experience. InteliChart integrates with more than 45 EHR systems and supports over 94 million patient records across ambulatory practices, health systems, long-term care organizations, and EHR partners. The platform is also recognized as the #1 patient engagement platform by Black Book for three consecutive years and as a top-rated Patient Portal by KLAS. Healthy Outcomes includes Patient Portal, Patient Intake, Patient Schedule, Patient Notify, Patient Survey, Patient Activate, Patient eHealth, and our Family Portal giving organizations a connected set of tools for communication, digital forms, scheduling, follow-up, and virtual care. Because every product is developed in-house, the platform functions as a unified ecosystem rather than a collection of separate solutions. InteliChart also brings intelligence to every corner of the platform with InteliSense, a suite of AI agents that automate administrative, operational, and clinical tasks such as scheduling, appointment recalls, check-ins, revenue workflows, and answering/handling common patient questions. Because InteliSense is built directly into the patient engagement tools patients and care teams use every day, every interaction feels consistent and connected while significantly reducing the manual workload that contributes to staff burnout. Healthcare organizations choose InteliChart because it helps them: 1. Simplify patient engagement using one platform for the entire journey 2. Reduce manual tasks and lighten staff workload 3. Improve patient satisfaction, communication, and follow-through 4. Strengthen revenue by reducing missed steps and improving adherence 5. Consolidate vendors and create a more predictable, connected experience 6. Deliver modern digital tools that patients want to use InteliChart's patient engagement platform is HITRUST r2 Certified, SOC 2 Type 2 Certified, HITRUST Practitioner Certified, HIPAA Security Certified, and NIST Certified, supporting secure and reliable experiences across the healthcare ecosystem. For organizations evaluating patient engagement software or AI-enabled healthcare tools, InteliChart provides a complete, unified platform that supports workflow efficiency, patient communication, and long-term digital engagement. ## InteliChart Pros & Cons **What users like:** - Users appreciate the **ease of use** of InteliChart, finding it efficient for managing patient communication and documentation. (19 reviews) - Users appreciate the **seamless patient communication** with InteliChart, ensuring efficient interactions and streamlined processes. (14 reviews) - Users value the **easy communication with staff** through InteliChart, enhancing patient engagement and access to information. (7 reviews) - Users appreciate the **efficiency** of InteliChart, enhancing workflow and streamlining patient scheduling processes. (7 reviews) - Users appreciate the **easy integrations** of InteliChart, which enhance workflow and facilitate faster patient communication. (6 reviews) - Users value the **efficiency improvement** of InteliChart, enhancing patient intake and reducing complaints significantly. (5 reviews) - Features (5 reviews) - Form Management (5 reviews) - Reminders (5 reviews) - Users praise the **outstanding customer support** of InteliChart, highlighting quick fixes and effective product integration. (4 reviews) **What users dislike:** - Users are frustrated by the **limited features** of InteliChart, lacking clear communication on availability and essential tools. (6 reviews) - Users find the **difficult setup** of InteliChart challenging, particularly when configuring access for multiple users. (5 reviews) - Users find InteliChart's interface **not user-friendly** , leading to a frustrating and time-consuming experience for practices. (5 reviews) - Users are frustrated by **missing features** such as patient reminders and unclear availability during webinars. (4 reviews) - Users experience frequent **technical issues** with InteliChart, affecting data population and overall functionality. (4 reviews) - EMR Integration Issues (3 reviews) - Login Issues (3 reviews) - Poor Integration (3 reviews) - Expensive (2 reviews) - Limited Customization (2 reviews) ## InteliChart Reviews ### 1. Simplifies Patient Management, Needs PIN Feature Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Jan F. | Patient Engagement Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about InteliChart?** I like how quick and easy it is to search for patients and identify which ones have signed up for the patient portal. I can upload documents for patients to view and integrate them into their portal easily. The process takes just one click from Office Practicum when scanning documents. I also like how InteliChart connects to my daily schedule with Office Practicum, allowing me to determine which patients have or have not signed up and remind them to do so when they check in. It helps manage security risks by letting patients access their information with very limited security risk, avoiding the need to email protected health information. **What do you dislike about InteliChart?** The PIN feature does not work the best when patients are signing up for the portal. I don't like the fact that we have to send them a pin first in order for them to sign up. And that email we send has about only 48 hours until it is no longer valid. It becomes very frustrating. **What problems is InteliChart solving and how is that benefiting you?** InteliChart makes it quick and easy to search for patients, identify portal sign-ups, upload documents, and enhance security by preventing email risks. Integration with Office Practicum helps manage schedules and encourages patient portal sign-up. ### 2. Easy to Use, Smooth Navigation for Patients and Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah F. | Patient Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about InteliChart?** Ease of use. We have heard great feedback from our patients regarding how accessible everything is to navigate. When we log on ourselves to assist patients or to send invites, everything is such a smooth process. **What do you dislike about InteliChart?** InteliChart can be a bit challenging within a pediatric clinic setting. We have had to get creative with our work around for parental access once the patients reach the age of consent in our state. It would be helpful if there were a simplified process of access, or a way to track age groups and access more consistently. **What problems is InteliChart solving and how is that benefiting you?** We are newer to using many of the features of InteliChart. Strong benefits would revolve around the abilities that InteliChart allows, such as the intake process, as well as the features for access to those who speak languages other than English ### 3. Intuitive Chart Management, But Needs Better Multi-User Access **Rating:** 3.5/5.0 stars **Reviewed by:** Candace H. | Adminstrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about InteliChart?** I like how everything goes into their chart and it does not make more work for us. It helps us not tie up our personal emails and it is a better way to communicate to the patient. There's also less work on all the employees with saving and printing etc. **What do you dislike about InteliChart?** Setting up access for multiple people in the portal is really tough, especially in cases like divorced families where both parents want access to a child's chart. It's a lot of extra steps that could be easier. Also, the initial setup was very difficult, though it's gotten easier over the years. **What problems is InteliChart solving and how is that benefiting you?** I use InteliChart to keep personal emails separate and communicate better with patients. I also like that everything integrates into the chart, reducing work with saving and printing. ### 4. Streamlined Patient Communication, Exciting New Features **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren D. **Reviewed Date:** February 17, 2026 **What do you like best about InteliChart?** I am very excited about all the new and upcoming upgrades to InteliChart, and I'm definitely planning to add more services to our account. I'm particularly looking forward to the patient recall feature, which will follow-up with patients who need well visits and help them self-schedule via text. I think this will save a lot of time and reduce the front desk's time spent on the phone. Currently, all of our appointments are scheduled via phone call, and we don't have any self-scheduling options, so this feature is expected to cut down the time it takes to get patients scheduled and enhance patient compliance with well visits. **What do you dislike about InteliChart?** I think InteliChart's layout from the practice side could be improved. The layout is not necessarily very user-friendly. Learning the product itself is time-consuming. **What problems is InteliChart solving and how is that benefiting you?** I use InteliChart to send forms and information to patients and look forward to patient recall features that can save time by allowing self-scheduling, reducing phone calls, and improving patient compliance. ### 5. Effortless Setup and Reliable Patient Connectivity **Rating:** 5.0/5.0 stars **Reviewed by:** Shay W. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about InteliChart?** I use InteliChart for the portal, and it makes it easier to connect with patients. I love that it's easy to set up and very smooth to use. I also value its user-friendly nature. The recommendation score is a perfect 10, which reflects my satisfaction. **What do you dislike about InteliChart?** The services provided has been great **What problems is InteliChart solving and how is that benefiting you?** InteliChart makes connecting with patients easier and is easy to set up. ### 6. Efficient Patient Portal with Minor Integration Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Shaniqua T. **Reviewed Date:** December 16, 2025 **What do you like best about InteliChart?** I really like how InteliChart serves as a great portal, offering patients the freedom to access any information they might need, from their visit summaries to messages from their provider. It's particularly useful for facilitating communication with the practice regarding all details of their visits. I also found the initial setup to be very user-friendly. **What do you dislike about InteliChart?** At times labs don't populate over. It would be beneficial if the IT department could monitor this. Patients often call the office stating that the portal isn't showing information that should populate and be integrated from the patients' charts into the portal. It would benefit the office and the patients if there was a way to monitor maybe a flagging issue to the IT department or to those who manage the InteliChart on their side. **What problems is InteliChart solving and how is that benefiting you?** InteliChart lets patients access their visit summaries and messages from providers, enhancing communication about their visits. ### 7. Very easy to use from the provider side as well as the patient side. **Rating:** 3.0/5.0 stars **Reviewed by:** Staci R. | Revenue Cycle Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about InteliChart?** They work with the providers so well to make sure that it functions like we want. They have been easy to work with and our patients love it. I like all the features that they offer balances via text, demand messaging, appointment reminders, etc. To have one platform that does so many things it great. **What do you dislike about InteliChart?** Some of the features that are shown during webinars are not always in production and it isn't made clear that they are not yet in general release. **What problems is InteliChart solving and how is that benefiting you?** Getting forms and information before the scheduled appointments. Being able to send communication to specific patients based on diagnosis. The ease of communicating with our patient. ### 8. Unified Patient Platform with Seamless Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Morgan H. | Operations manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about InteliChart?** I like InteliChart because it brings all different platforms under one umbrella, making it easier for us to manage everything in one place. Before using InteliChart, we had to deal with multiple vendors for notifications and patient forms, but now it's streamlined into a single system. **What do you dislike about InteliChart?** none **What problems is InteliChart solving and how is that benefiting you?** InteliChart lets us send patient forms before visits and manage notifications. It consolidates platforms, so we handle everything in one place. ### 9. Streamlined Patient Engagement, Needs More Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about InteliChart?** I like that InteliChart is very user-friendly and helps us assist patients in viewing a lot of information. I appreciate that patients can send messages to their care team, and overall, the communication feature is awesome. **What do you dislike about InteliChart?** I'd like it to be more customizable, especially for adolescents. I wish there was a way to pick and choose what we're able to release, like sensitive material. We're still working through kinks all the time with the configuration. **What problems is InteliChart solving and how is that benefiting you?** InteliChart makes it easy for patients to communicate with care teams and access their information, reducing administrative tasks for staff and allowing patients to engage in their health. ### 10. Streamlined Patient Interactions, Needs Messaging Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about InteliChart?** I use InteliChart's patient portal for our patients, and I like that it provides features like online appointment scheduling, viewing documents, and messaging providers. These features make the process easier for both our staff and patients. **What do you dislike about InteliChart?** Group messaging/mass messaging, delays, errors viewing documents **What problems is InteliChart solving and how is that benefiting you?** I use InteliChart for patient scheduling, document viewing, and messaging, which streamlines processes for both staff and patients. ### 11. User-Friendly Patient Portal with an Easy-to-Navigate Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Holly M. | Biller/ office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about InteliChart?** User-friendly patient portal. The portal dashboard is easy to navigate, and I’m able to interact smoothly through the office practicum. **What do you dislike about InteliChart?** I would like to see more applications including and not all separate **What problems is InteliChart solving and how is that benefiting you?** It makes communication between providers and patients much easier. ### 12. Intellichart is super useful **Rating:** 5.0/5.0 stars **Reviewed by:** Willow M. | Patient Services Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about InteliChart?** Easy to register patients and integrates well with OP **What do you dislike about InteliChart?** It’s a separate platform from our EMR system so it has to be open in the background **What problems is InteliChart solving and how is that benefiting you?** It allows patients to message us rather than clogging the phone lines ### 13. Easy Patient Communication with Office Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Abby A. | Operations director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about InteliChart?** Easy patient communication with office staff **What do you dislike about InteliChart?** Cost. The prices are steep and not really helpful with small practices **What problems is InteliChart solving and how is that benefiting you?** 2 way communication with patients. Making it easy for us to message our patients ### 14. Top-Notch Patient Engagement with InteliChart **Rating:** 4.0/5.0 stars **Reviewed by:** Pat D. **Reviewed Date:** February 17, 2026 **What do you like best about InteliChart?** I like that InteliChart is a full patient engagement platform offering a comprehensive range of services. The patient portal provides a refreshing experience for patients, which enhances electronic patient engagement. **What do you dislike about InteliChart?** NA **What problems is InteliChart solving and how is that benefiting you?** InteliChart resolves poor patient portal experiences and enhances patient engagement. It offers a full patient engagement platform, providing a refreshing experience through its patient portal and optimizing workflows. ### 15. Intelichart has been an amazing product for our Clinic **Rating:** 4.5/5.0 stars **Reviewed by:** Adriana S. | Patient Access Liason, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about InteliChart?** We have been using Intelichart for over 4 years now at our Clinic and it has been great! Patients and staff love it! Patients love the ability to be able to schedule appointments, request refills or message their providers directly without the hassle of having to call the clinic and being placed on hold. There are always enhancements and new features being added. It has improved our patient no shows dramatically with the the appointment reminders and on demand messages. We recently added personalized insights option for our portal users and we have had great feedback from patients that use it, they love the recommendations it provides. Also, anytime we have a question or need assistance on anything Intelichart is always so quick and helpful to respond. **What do you dislike about InteliChart?** There are many modules you need to learn how to use but Intelichart is always great on answering any questions or doubts. **What problems is InteliChart solving and how is that benefiting you?** Currently we have an enhancement request for Intelichart to use the date format to US when patients have their settings to spanish and it gives the mexico date format which sometimes causes confusion. Also, I frequestly requested an ehancement for non portal users to also receive email notifications for when a change has been made to their appointment such as appointment reschedule, cancellation, etc. ### 16. Appointment Reminders Simplified, EHR Integration Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Jim M. **Reviewed Date:** February 17, 2026 **What do you like best about InteliChart?** I like that InteliChart calls patients for us, which means I don’t have to manually call patients anymore. **What do you dislike about InteliChart?** I find the interface with the EHR and related functionality lacking. The initial setup was difficult, very involved, and lengthy. **What problems is InteliChart solving and how is that benefiting you?** InteliChart handles appointment reminders and calls patients for me, so I don't have to manually contact them. ### 17. Two-Way Texting Is Hard to Manage for Large Practices **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about InteliChart?** The buildable forms, even though sometimes they are hard to customize **What do you dislike about InteliChart?** The two way text feature is awful for a large practice. It’s impossible to sort through **What problems is InteliChart solving and how is that benefiting you?** It’s not really benefiting us in the ways we were hoping. ### 18. Easy to Use, Customizable, and User-Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Annelise A. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about InteliChart?** Easy to use, customize and user friendly **What do you dislike about InteliChart?** It is mostly good, the only downside is the initial sign up is a little difficult **What problems is InteliChart solving and how is that benefiting you?** Allows patients to communicate with the practice easier ### 19. Helps to streamline easy daily task **Rating:** 4.0/5.0 stars **Reviewed by:** Purav A. | Software Engineer Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2025 **What do you like best about InteliChart?** It is such a user friendly platform. It allows me to access information easily without switching between different platforms. The tools are valuable for operation efficiently and ease of integration. **What do you dislike about InteliChart?** Mobile app feature is not that affective like desktop version and expanding report options and better customer support. **What problems is InteliChart solving and how is that benefiting you?** It helps solve communication and scheduling problems by providing an easy way to manage appointments and send reminders. As a user, it makes it simpler to stay updated with information and coordinate tasks efficiently, saving time and reducing confusion. ### 20. Great informative twainung **Rating:** 4.5/5.0 stars **Reviewed by:** Maribel M. | Clinical support analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about InteliChart?** The ease of navigation. Very clearly laid out format. **What do you dislike about InteliChart?** I don’t have many dislikes, overall has been easy utilizing for staff and patients. **What problems is InteliChart solving and how is that benefiting you?** It helps reduce call flow to customer service or reception staff. Increasing patient ability to access the record ### 21. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** kayla w. | Front Desk Operations and Lead Referral Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about InteliChart?** IntelliChart is very user friendly, easy to navigate and very minimal lags. **What do you dislike about InteliChart?** Since I am not an administrator, I am not able to fully utilize all features but hopeful that will change soon and I can leave an updated review. **What problems is InteliChart solving and how is that benefiting you?** Intelichart is allowing to go more electronic versus paper which is very time saving. ### 22. Anonymous **Rating:** 2.5/5.0 stars **Reviewed by:** A I. | front desk, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about InteliChart?** The portal can be helpful with lots of features with explore how forms are delivered. **What do you dislike about InteliChart?** patients getting numerous emails, doesn't integrate well with ehr **What problems is InteliChart solving and how is that benefiting you?** ease of intake but right now glitches ### 23. Intelichart Review **Rating:** 5.0/5.0 stars **Reviewed by:** Carla G. | Sytem Support Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about InteliChart?** They are always very helpful, and try to fix things as quickly as possible. They also have new things coming out, that integrate with their other products perfectly. It is easy to use and when implementing things also comes easy. We use their products everyday. **What do you dislike about InteliChart?** Sometimes updates can breaks things. But support usually fixes whatever issues that come up quickly. **What problems is InteliChart solving and how is that benefiting you?** It helps send notification reminders for all of our appointments, and it helps make requesting appointments or answering questions very easy for our patients. We are also about to launch intake which will make checking in and making co payments easier and faster. It also helps notify patients of any emergency type changes that will affect their appointments. ### 24. Very simple and convenient. **Rating:** 5.0/5.0 stars **Reviewed by:** Terry M. | systems engineer, Medical Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about InteliChart?** Intelichart is very simple to use. In a nutshell is self explanatory as you find what your looking for. **What do you dislike about InteliChart?** I have not come up with anything yet. Still pretty new with this app. **What problems is InteliChart solving and how is that benefiting you?** I dont have any yet. ### 25. Patient Intake **Rating:** 5.0/5.0 stars **Reviewed by:** Amy K. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about InteliChart?** It’s very user friendly and helps the patient intake process run smoother **What do you dislike about InteliChart?** I don’t have any dislikes at the moment. **What problems is InteliChart solving and how is that benefiting you?** It makes our check in process better ### 26. Intelichart is an outstanding product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about InteliChart?** Intelichart has offered convenience of integrating both our clinic staff and our patients with their amazing products from being able to use online scheduling or how easy the check-in process is for both staff and patients, making this a frequent resource that our patients love to use plus many other modules with Intelichart that we have implemented in our clinic including Patient Activate, Patient Notify, and Patient Survey. **What do you dislike about InteliChart?** The dislike about Intelichart would be having to go from one module to another like enterprise or practice portal, it takes more time but once its learned the process runs smoothly and customer service does a great job when subbiting a ticket for troublue shotting **What problems is InteliChart solving and how is that benefiting you?** It is helping us with the integration of adding forms to our patients charts It will benefit us as it will be time saving for both clinic staff and patients ### 27. Interesting **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about InteliChart?** I am excited about the new integration and updates **What do you dislike about InteliChart?** Login issues with patients, inaccurate growth charts **What problems is InteliChart solving and how is that benefiting you?** Insurance check is very helpful and we were looking for intelichart to inplement a check in process. ### 28. Staff and patient friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal G. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about InteliChart?** Setting up forms for the patient to complete when certain appointments have been selected has been a time saver. Our staff loves the fact that we can personalize our reminders based on the appointment types as well. We have had far less complaints from patients who use this portal than any other one. **What do you dislike about InteliChart?** Nothing yet. Anytime we have issues the support team is quick to assist. **What problems is InteliChart solving and how is that benefiting you?** Pt activate is helping us keep track patients and creating ways to reach out to certain groups. ### 29. Relavant product in today's medical patient experience **Rating:** 4.0/5.0 stars **Reviewed by:** Luke K. | Practice manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about InteliChart?** Provide a valid solution with improving the patient experience along with assisting in the clinics staff in regard to managing intake. **What do you dislike about InteliChart?** Still unsure if they are the best. i will look forward to working with them over the next year. **What problems is InteliChart solving and how is that benefiting you?** They were and still work with OP so Im continuing service with them for the portal ### 30. A Patient Portal that is user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about InteliChart?** Using InteliChart as a user and as a clinic allows me to see what is put into a portal. I feel that InteliChart does listen to their clients and the patients using the system to improve its functionality. **What do you dislike about InteliChart?** As a clinic user I dislike that there are so many add on products. That some of the items that are add ons, should be a part of the product for all to use. Not everything needs to be separated out. **What problems is InteliChart solving and how is that benefiting you?** They have helped solve several problems we have run into with the base product. Can look through my cases to see the variety. ### 31. Patient Intake Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about InteliChart?** Ease of Use, patient accessibility. It is very nice for our patients **What do you dislike about InteliChart?** None to think of at this time. The system functions as it should **What problems is InteliChart solving and how is that benefiting you?** We previously had issues with patient intake but that is no longer an issue ### 32. Quality Care Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about InteliChart?** The commincation bridge between us and our patient **What do you dislike about InteliChart?** That we can't see a report of the outgoing apppintment reminder messages. I would like to the delivery status. **What problems is InteliChart solving and how is that benefiting you?** Scheduling and communicating ### 33. Very detailed **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis V. | Patient access liason, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about InteliChart?** Yow user friendly it is, i have seen patients all ages be able to use it **What do you dislike about InteliChart?** Maybe too many tabs and sometimes it can be hard to find a specific thing **What problems is InteliChart solving and how is that benefiting you?** It helps us connect with our patients and give them more options other than just calling ### 34. Patient Portal Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Edwin M. | Software Training Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about InteliChart?** Patients having access to their medical records from multiple clinics using the same portal. **What do you dislike about InteliChart?** I dislike that it does not have patient reminders feature. **What problems is InteliChart solving and how is that benefiting you?** Patient communication and appointment documentation being easily accessible to the patient is where we find Intellichart being very useful. ### 35. Clinical Informatic Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about InteliChart?** I like the Patient Notify application and the ability to send forms to patient prior to their visit to complete and the information provided automatically populates in their chart. **What do you dislike about InteliChart?** On Demand Notifications do not go out to the patients until the next day. **What problems is InteliChart solving and how is that benefiting you?** Notifying patients of their appointments which freeze up the front desk to do other things ### 36. Easier to use and makes front desk check in more efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about InteliChart?** Intelichart set up was easy to do. Modifications are also easy to make. Staff love the check in process and patients like that they are spending less time waiting. **What do you dislike about InteliChart?** Nothing I love it. It has been extremely helpful. **What problems is InteliChart solving and how is that benefiting you?** Pre registration. Notification of appts-decreasing no show rates. Efficiency at check in. User friendly patient portal ### 37. Better communication with patients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about InteliChart?** Patients can comunicate faster via portal. Customer Support, Frequency of use, Ease of Integration. Ease of Use, Ease of Implementation **What do you dislike about InteliChart?** We need to be able to Syncronize notifications to patient when having multiple appointment in one day. **What problems is InteliChart solving and how is that benefiting you?** At this time all features purchased are fine for now. ### 38. Beneficial to our practice. **Rating:** 4.0/5.0 stars **Reviewed by:** Lexi H. | Patient Information Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about InteliChart?** The ease for both providers and patients. **What do you dislike about InteliChart?** Frequent updates and down time which offers hinder use for weekend use. **What problems is InteliChart solving and how is that benefiting you?** It is solving the issues that patient have when reaching providers or obtaining medical advise. ### 39. Decent for Medical Clinic **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about InteliChart?** The customer support is great. I like how many options there are. **What do you dislike about InteliChart?** There seems to be a lot of flukes or random things that go wrong. **What problems is InteliChart solving and how is that benefiting you?** We've had some issues with surveys and speed time and they have solved both of those so far. ### 40. Great offers and support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about InteliChart?** Being able to have multiple options within one service. Great support team and learning opportunities. Easy for all departments of staff to use. swithcing over from previous was simple for the team. **What do you dislike about InteliChart?** limited options on certain features unless doing a add on. **What problems is InteliChart solving and how is that benefiting you?** being able to stay HIPPA compliant ### 41. Seamless solutions for patient engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about InteliChart?** Organized training and implementation. Customer support is outstanding. Solutions are continuously added or improved. They listend to client feedback to improve their products. Fully integrated with our EHR. **What do you dislike about InteliChart?** The implimentation learning curve can be difficult for end users, but that is to be expected with any new product. **What problems is InteliChart solving and how is that benefiting you?** Bottlenecking at the front desk has been reduced. Patients have more control over when they schedule, which increases our visits. Appointment notification is uncomplicated. ### 42. Great new features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about InteliChart?** Adding to the patient experience is great! **What do you dislike about InteliChart?** The issues we had with the patient notify. **What problems is InteliChart solving and how is that benefiting you?** Great concepts in evolving with the industry standard ### 43. Excellent **Rating:** 4.0/5.0 stars **Reviewed by:** Diana C. | Patient Service Specialist, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about InteliChart?** The ability to design meaaages for patients. **What do you dislike about InteliChart?** Not much that I don't like...it's great can't wait **What problems is InteliChart solving and how is that benefiting you?** Better communication a ### 44. DIsappointed in overall experience and functionality **Rating:** 1.5/5.0 stars **Reviewed by:** Robin N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about InteliChart?** Patient is able to access their medical records 24/7 **What do you dislike about InteliChart?** Support is unhelpful. They spend way too much time trying to disprove the client that they should be spending on correcting all the issues. **What problems is InteliChart solving and how is that benefiting you?** Intelichart is reducing the number of patients coming into the clinics to get copies of physicials, immunizations, medical records, etc. **Official Response from William Saemann:** > Thank you for sharing your feedback with us. We appreciate your input so we can identify areas for improvement. We’re taking steps to address your concerns and your Account Manager will be following up via email with the next steps. ### 45. The implementation process was seamless. The patient experience is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about InteliChart?** I like the enrollment process for the patients. I like that they are automically sent a link after they are seen. I also like that we are able to send forms to our patients. **What do you dislike about InteliChart?** Not everything maps into our EMR when patinets complete forms. So some of the manul mapping leaves room for error. I also do not like in the practice portal that when you are mapping the self-registered patients there's not a back button, you alwasy ahve to click on dashboard. **What problems is InteliChart solving and how is that benefiting you?** Getting almost immedicate acces to the patients health information to them. Also being able to commuite quicker to our patients and getting information to them sooner. ### 46. Expectations met and then some **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about InteliChart?** Multiple areas of Intelichart to like---from giving the end-user full customization to what is displayed on the Patient's portal to the Support staff who promptly provide information related to any questions/issues that may get brought up. It's also comforting to know that Intelichart stays current with all the necessary accreditation, especially as the Cures Act constantly evolves in adding new data elements. **What do you dislike about InteliChart?** The Enhancement Request department can be slow to respond to new ideas submitted for consideration for future upgrades. Without knowing how these are reviewed, I can't necessarily fault the team responsible for reviewing these "recommendations" since they are constantly working to improve the core aspect of Intelichart for both the patient and clinical staff who support the Practice Portal. It would be nice to have some transparency or an option where other Intelichart clients can see other practice enhancement requests to see if there might be broad support for implementing enhancements **What problems is InteliChart solving and how is that benefiting you?** There are no specific problems, but having the luxury to meet with a dedicated Account representative to go over potential added features is a big plus. Having monthly calls where we can discuss our existing workflow to see if there are any options INtelichart can provide to improve that workflow is a perk. ### 47. Electronic Records **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about InteliChart?** Customer service - Working with the team is quite easy. Quick replies - Quite helpful **What do you dislike about InteliChart?** For me pretending to be a user of a senior age -- I would like to see little pop-ups to assist with guiding the seniors to better flow around the sight -- and or possible to have help along the way of useage. **What problems is InteliChart solving and how is that benefiting you?** My company using intelichart for the patients. This allows for communication, refilling prescriptions, and scheduling appointments. It is a more streamline. ### 48. Exceptional support and development team **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy C. | Manager, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about InteliChart?** It has transformed the lives of our support staff and patients. Its incredibly convenient and improving our workflow. The product is outstanding and continuously evolving. **What do you dislike about InteliChart?** The user interface is more intuitive and user friendly since it takes some time for new users to find desired features. **What problems is InteliChart solving and how is that benefiting you?** InteliCharts intuitive interface has simplified our process, for managing patient data. We no longer waste time searching for documents. Focuses on high quality healthcare services. ### 49. Efficiency and productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey M. | Partner, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about InteliChart?** The product itself is exceptional, without any lack. It has enhanced our workflow. Its ability to integrate with various vendors ensures troubleshooting. **What do you dislike about InteliChart?** InteliChart provides convenience through engagement and digital messaging.The system has no option for modifying features. **What problems is InteliChart solving and how is that benefiting you?** InteliChart has resolved the problems of perplexing software. Its user friendly interface allows our staff to navigate. This improvement has benefited our business by boosting. ### 50. Great, but room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Dalip R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2023 **What do you like best about InteliChart?** Notifications for Appointment Reminders, the ability to message your care team as a patient, the ability to request a med refill as a patient, and the ability to create certain types of campaigns. We also find the eHealth solution has been very easy to use. **What do you dislike about InteliChart?** The population builder within the Patient Activate Solution has been extremely underwhelming. There are many population filters that we have requested since we went live and none of them have been added via the Product team. Also - all of our enhancement requests have not been selected and performed. **What problems is InteliChart solving and how is that benefiting you?** Appointment Reminders, Patients have access to their own charts and patient plans and patients being able to request appointments without calling into the call centers. ## InteliChart Discussions - [What is InteliChart used for?](https://www.g2.com/discussions/what-is-intelichart-used-for) - 1 upvote - [View InteliChart pricing details and edition comparison](https://www.g2.com/products/intelichart/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-27+00%3A01%3A45+-0500&secure%5Bsession_id%5D=256366ea-cf07-43fc-a8bb-35263d9caa3d&secure%5Btoken%5D=65e80cec8d43b17b2e8508df6f4d91b51b75e860670c6d3d5cc7dc98279300dd&format=llm_user) ## InteliChart Integrations - [Altera Digital Health - Sunrise](https://www.g2.com/products/altera-digital-health-sunrise/reviews) - [Altera Digital Health - TouchWorks](https://www.g2.com/products/altera-digital-health-touchworks/reviews) - [Amazing Charts EHR](https://www.g2.com/products/amazing-charts-ehr/reviews) - [Aprima RCM](https://www.g2.com/products/aprima-rcm/reviews) - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [Experity EMR & PM](https://www.g2.com/products/experity-emr-pm/reviews) - [MEDfx](https://www.g2.com/products/medfx/reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) - [Office Practicum](https://www.g2.com/products/office-practicum/reviews) - [OP Cloud](https://www.g2.com/products/op-cloud/reviews) - [PointClickCare Senior Living Platform](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews) - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) ## InteliChart Features **Data Management** - Knowledge Share - Population Health Management - Data aggregator - Population Health Management - Predictive Patient Analysis - Population Health Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Patient Feedback Management - Patient Portal - Patient Communications **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Patient Communication & Engagement** - Personalized Patient Outreach - Intelligent Chatbots & Virtual Assistants - Two-Way Patient Messaging - AI-Powered Appointment Reminders **Care Management** - Patient Engagement - Population Health Management - Health Care Planning - Population Health Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Scheduling & Access Optimization** - Self-Service Appointment Scheduling - Digital Intake & Pre-Visit Forms - AI-Based Scheduling Optimization - Waitlist & Cancellation Management **Compliance** - HIPAA Compliance - State Regulation Compliance **Agentic AI - Population Health Management** - Autonomous Task Execution **Care Coordination & Automation** - Risk Stratification & Patient Prioritization - Automated Care Pathway Guidance - Referral Management **Operational Intelligence & Integration** - Predictive No-Show Analytics - EHR & Practice Management Integration - Operational Performance Dashboards ## Top InteliChart Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (895 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (521 reviews)