InteliChart Reviews & Product Details

One of the new things I really like about InteliChart is how streamlined and user-friendly the platform has become. It makes patient communication more efficient by keeping messages, tasks, and patient information organized in one place. The improved workflow helps our team respond to patients more quickly, track requests more effectively, and reduce time spent navigating between different systems. Overall, it has enhanced both staff efficiency and the patient experience by making communication and care coordination much smoother. Review collected by and hosted on G2.com.

InteliChart has been a valuable tool for patient communication and engagement. One area that could be improved is message management, particularly for high-volume inboxes. Additional filtering, sorting, and search capabilities would make it easier to prioritize patient messages and locate previous conversations. Enhancements to notification settings would also help improve efficiency for staff managing patient communications throughout the day. Review collected by and hosted on G2.com.

I like the unlimited training feature of InteliChart. It's great because when we don't understand a process, we can schedule training sessions and keep the recordings for future use. This is super helpful for getting a better understanding of the system and ensuring we can revisit the material whenever necessary. Review collected by and hosted on G2.com.

Not all fields are mapped into NextGen, requiring manual entry, which can be quite a hassle. The setup for text message reminders is confusing and we can't seem to get it right. Navigating the settings is hard when attempting to make changes, with wording that doesn’t always make sense and settings that are hard to find. Although the initial setup was organized, it felt incomplete, leaving us to figure out a lot on our own. Review collected by and hosted on G2.com.

Support. The support team ensure to assist you from start to finish, with a great & helpful attitude each time. Not only are questions asked to ensure they have full details of the issue, but also follow up with you constantly giving the reassurance that the case is still being worked on, escalating cases to further teams for optimal troubleshooting. Review collected by and hosted on G2.com.

Integrations consistently feel like a difficult process, from initial implementation through troubleshooting. It has been challenging for us every time, and it often seems like new implementations have to be figured out on our end, which leads to back-to-back support tickets and repeated meetings when the integration fails. This impacts our incorporation significantly because we sometimes have to turn services off, which leaves a bad impression on our patient users. We’re also rarely given a clear, step-by-step process for implementation, and at times the trainings add more confusion than clarity. Review collected by and hosted on G2.com.

I like InteliChart because it brings all different platforms under one umbrella, making it easier for us to manage everything in one place. Before using InteliChart, we had to deal with multiple vendors for notifications and patient forms, but now it's streamlined into a single system. Review collected by and hosted on G2.com.

Because it is always developing, there are times where Intelichart does not provide the services or processing we need, but it comes out in later upgrades. Review collected by and hosted on G2.com.

The portal itself is intuitive and easy to use from a patient experience. Working with the implementation team was a very positive experience and we ran into very few complications with the integration into our EHR. The portal itself is stable, and we have seen very little in the way of downtime or general performance issues. The addition of AI forms translations is very helpful for our non-english speaking patients. We are taking a stage approach to e-forms in our organization and are beginning to see the benefits of having these forms available for patients to complete before their appointments. We have also been able to boost patient engagement with the patient activate feature. Review collected by and hosted on G2.com.

A few of the issues we’ve run into have been related to lab notifications. Patients receiving multiple notifications for each test run within a panel has led to some negative feedback. That said, the team has been very open and receptive to the feedback we’ve provided regarding this. Review collected by and hosted on G2.com.

I like how quick and easy it is to search for patients and identify which ones have signed up for the patient portal. I can upload documents for patients to view and integrate them into their portal easily. The process takes just one click from Office Practicum when scanning documents. I also like how InteliChart connects to my daily schedule with Office Practicum, allowing me to determine which patients have or have not signed up and remind them to do so when they check in. It helps manage security risks by letting patients access their information with very limited security risk, avoiding the need to email protected health information. Review collected by and hosted on G2.com.

The PIN feature does not work the best when patients are signing up for the portal. I don't like the fact that we have to send them a pin first in order for them to sign up. And that email we send has about only 48 hours until it is no longer valid. It becomes very frustrating. Review collected by and hosted on G2.com.

The support I get from Intellichart is truly excellent. They always reply within the first day. Review collected by and hosted on G2.com.

I don’t really have any dislikes about Intellichart. The only thing I’ve noticed is the random AI trying to schedule patients at times when we’re closed. Other than that, I haven’t had any issues with the program. Review collected by and hosted on G2.com.

Ease of use. We have heard great feedback from our patients regarding how accessible everything is to navigate. When we log on ourselves to assist patients or to send invites, everything is such a smooth process. Review collected by and hosted on G2.com.

InteliChart can be a bit challenging within a pediatric clinic setting. We have had to get creative with our work around for parental access once the patients reach the age of consent in our state. It would be helpful if there were a simplified process of access, or a way to track age groups and access more consistently. Review collected by and hosted on G2.com.

patients being able to message, request refills without calling Review collected by and hosted on G2.com.

No one likes having to use pin numbers!!!! Review collected by and hosted on G2.com.

Having agency and control over the entire system while still having easy access to support as needed Review collected by and hosted on G2.com.

Is lacking some of the nuance I'd like in these types of products. Review collected by and hosted on G2.com.