The portal itself is intuitive and easy to use from a patient experience. Working with the implementation team was a very positive experience and we ran into very few complications with the integration into our EHR. The portal itself is stable, and we have seen very little in the way of downtime or general performance issues. The addition of AI forms translations is very helpful for our non-english speaking patients. We are taking a stage approach to e-forms in our organization and are beginning to see the benefits of having these forms available for patients to complete before their appointments. We have also been able to boost patient engagement with the patient activate feature. Review collected by and hosted on G2.com.

A few of the issues we’ve run into have been related to lab notifications. Patients receiving multiple notifications for each test run within a panel has led to some negative feedback. That said, the team has been very open and receptive to the feedback we’ve provided regarding this. Review collected by and hosted on G2.com.