The ability to message quickly between patient and providers and their care team, previously due to HIPAA, there was a lot of phone tag involved. In addition, accessing your own medical records was a huge nuisance and very timely with most practices. Having instant access to your labs, visit notes, medications, discharge instructions, etc., enables patients to be more fluid with effectively managing and maintaining their own health. Review collected by and hosted on G2.com.

There is some difficulty navigating providers that haven't been linked to account. In addition to including the provider team, it would be nice to have the option to schedule with new providers that were accepting new patients, ones that didn't require live phone schedules due to level of information or skillful scheduling required. Review collected by and hosted on G2.com.