--- title: medent Reviews meta_title: 'medent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25 reviews by the users' company size, role or industry to find out how medent works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 25 scale: '5' date_modified: '2026-08-07' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # medent Reviews **Vendor:** medent **Category:** [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 25 ## About medent Better connections start with medent. At medent, our mission is to support value-based care. We offer an “All-In-One” EMR/EHR, Patient Portal & Practice Management system that integrates with industry leading AI to provide a high-level of interoperability and automation. Trusted in the industry for more than 50 years, medent boasts highly customizable tools and flexible workflows that ensure patients are getting the right care at the right time. Schedule your free demonstration to see why 97% of our business comes from satisfied customer referrals! ## medent Pros & Cons **What users like:** - Users find Medent to be **extremely easy to use** , appreciating its straightforward interface and helpful customer support. (6 reviews) - Users praise the **helpful and friendly customer support** team of Medent for their responsiveness and willingness to improve. (3 reviews) - Users appreciate the **extreme customizability** of Medent, finding it user-friendly and adaptable to various needs. (3 reviews) - Users value the **customization options** in Medent, making it user-friendly and adaptable to diverse preferences and departments. (2 reviews) - Users find Medent **straightforward and user-friendly** , with helpful customer service that enhances the overall experience. (2 reviews) - Users enjoy the **intuitive design** of Medent, making it easy to learn and customize for various needs. (2 reviews) - Patient Communication (2 reviews) - Accessibility (1 reviews) - Centralization (1 reviews) - Data Security (1 reviews) **What users dislike:** - Users face **interface issues** such as excessive clicking and lack of quick access to the main menu. (2 reviews) - Users find the **complex interface** challenging and time-consuming to navigate, especially for a large organization. (1 reviews) - Users find the **difficult navigation** frustrating, as returning to the main menu requires excessive clicking. (1 reviews) - Users feel the lack of a **practice ticketing system** and a known issues page hampers troubleshooting efficiency. (1 reviews) - Users find the **lack of a ticketing system** in Medent frustrating, hindering the identification of open tickets. (1 reviews) - Navigation Difficulty (1 reviews) - Not User-Friendly (1 reviews) - UX Improvement (1 reviews) ## medent Reviews ### 1. Highly recommend medent! **Rating:** 5.0/5.0 stars **Reviewed by:** Erica M. | Front Office Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about medent?** Medent is straightforward and user-friendly. I was able to learn how to use it in just a couple of weeks. **What do you dislike about medent?** There isn't anything I dislike about Medent. I would definitely recommend it to others. **What problems is medent solving and how is that benefiting you?** One advantage of using Medent is the ability to open multiple tabs simultaneously, which makes it much easier to access information for several patients at once. **Official Response from Megan Chapman:** > We're thrilled to hear that you find Medent easy to use and that it has been beneficial for you in managing multiple patients efficiently. Thank you for recommending us! ### 2. An easy to use, intuitive EHR system with excellent customer service support. **Rating:** 5.0/5.0 stars **Reviewed by:** Scott Shaver O. | Participant, Fundraiser, and Mentor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about medent?** Medent is extremely easy to use and customize to each user within the organization. **What do you dislike about medent?** The patient portal could be a little better, but overall, there is not much that I do not like about Medent. **What problems is medent solving and how is that benefiting you?** Medent has a great suite of reports that are easily accessed. The EHR is very easy to use and is very intuitive. We use it for scheduling, billing, posting payments, maintaining patient records - basically everything that a medical office needs, except for accounting/banking (we use Quickbooks). It integrates easily with Excel and Adobe Acrobat. **Official Response from Megan Chapman:** > Thank you, Scott! We are so excited to hear you've had such a positive experience with our system. We appreciate the feedback! ### 3. Medent EMR evolving with healthcare across practices and departments **Rating:** 4.5/5.0 stars **Reviewed by:** Allison W. | Clinical Applications specialist, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about medent?** I work primarily in medent and I find the system to be very user friendly compaired to other systems I've previously used. It is customizable and intuative for each department and user preference. Medent is continually updating,improving, and building areas within it's system. Practice suggestions for improvements are taken seriously and implimented with the consideration of regulations and requirements from multiple states. We've had some amazing colaberation between our IT security and Medent to resolve issues when transitioning from a server connection to a cloud connection, firewalls blocking nessessary programs, and many other hiccups that arise. **What do you dislike about medent?** It would be nice to have a practice ticketing system and a known problems and issues page when troubleshooting for a large orginization. Interface builds take some time to build and integrate. **What problems is medent solving and how is that benefiting you?** The state of VT has laws limiting what medical information shared with parents of children from age 12-18. Medent is working on options for parents to still have communication with the practice while limiting medical information shared. **Official Response from Megan Chapman:** > Thank you, Allison, for your feedback! We're happy to hear MEDENT is very user-friendly compared to other systems you've used and glad our team can work with yours to resolve issues quickly. We actually have a status page project into programming and hope to be able to unveil this to clients soon! We agree that transparency and clear communication is a high priority. ### 4. Great program and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kristine G. | Billing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about medent?** It is user friendly and has an easy to access user manual and the customer service is fantastic. **What do you dislike about medent?** There is a lot of clicking to return to the main menu. It would be helpful to have a menu at the top that you can access the main menu quickly and perhap even email, triages, etc. **What problems is medent solving and how is that benefiting you?** Medent has created reports for me to run to obtain data that my supervisors are looking for. Medent is working on an Integrated Health System. When this is completed it will allow our Medent System to integrate with another department so we can view and adjust scheduling back and forth. It will help with our surgery scheduling and allow the surgery center and our office to have access to the patient information, appointments. This will cut down and papers being transferred and better time management instead of waiting for the paperework to be physically transferred. **Official Response from Megan Chapman:** > Thank you so much, Kristine, for the review! We are so happy to hear that our system is user-friendly and that our customer support team is top-notch. In regards to the top menu suggestion, we actually do have several options we can help you set up to reduce clicks, including our customizable Bookmark Toolbar and "Breadcrumbs" that let users escape back multiple screens with one click. I've copied a link to a tutorial on Breadcrumbs here in my response :) ### 5. My experience with Medent has been a great learning experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about medent?** Medent is user friendly; the customer service team is always very helpful and friendly. **What do you dislike about medent?** There is nothing I don't like about Medent. **What problems is medent solving and how is that benefiting you?** I'm not aware of any problems Medent is working on at the time. **Official Response from Megan Chapman:** > Thrilled to hear that you've had such a positive experience with our system and support team! ### 6. Amazing customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about medent?** I love the their customer service. The Medent team is always willing to listen and take our improvement requests to their teams. I think the system as a whole is very easy to use and extremly customizable for the User. **What do you dislike about medent?** Medent doesn't have a ticketing system to easily identify open tickets in your organization. **What problems is medent solving and how is that benefiting you?** Improving the Portal for the patient experience. This will help us to better support the patient it participating in their care. Currently our VT adolescents do not have access to the Portal. Adolescents can not make changes to their healthcare record, but some information must be protected from their guardians. Medent is working on a message only Portal, which will be helpful. **Official Response from Megan Chapman:** > Thank you so much for the review! We are always happy to hear that our support team is doing a stellar job with customer service. In regards to the ticketing system, we agree there needs to be some more open communication on the status of different features and client support tickets. We're actually making progress in programming a status page as well as some other ways to alert clients of the status of their requests! We will take this feedback to the team! ## medent Discussions - [Is Medent cloud based?](https://www.g2.com/discussions/is-medent-cloud-based) - 1 comment - [How does Medent Mobile work?](https://www.g2.com/discussions/how-does-medent-mobile-work) - 1 comment - [Does MEDENT have an app?](https://www.g2.com/discussions/does-medent-have-an-app) - 1 comment - [What is Medent software?](https://www.g2.com/discussions/what-is-medent-software) - 1 comment - [View medent pricing details and edition comparison](https://www.g2.com/products/medent/reviews?filters%5Bsentiment_snippet%5D=1879095&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A12%3A43+-0500&secure%5Bsession_id%5D=28c980e2-253b-417b-8959-f8e153c4e218&secure%5Btoken%5D=2656c559562de73bae2e7a1935cdf7fb23452ff92ff65a990d1428c0bc8f6b20&format=llm_user) ## medent Features **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation - Mobile Access - Historical Reporting - For Primary Care - For Urgent Care - Clinical Care **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management - Telemedicine Integration - Claims Management - Documentation Management - Revenue Management - Patient Records Management - Document Management - Invoice Management - Medication Management - Task Management - Care Plan Management - Calendar Management - Communication Management - Prescription Management - Inventory Management - Forms Management - Image Management - Practice Management - Intake Management - Appointment Management - Lab Order Management - Configurable Workflow - Formulary Management - EMR/EHR - Clinic Interoperability - Compliance Management - Records Management - Template Management - Registration Management - Referral Management - Case Management - For Pain Management - Escalation Management - Queue Management - In-Patient Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Added Efficiencies** - EMR/EHR - Compliance - Medical Billing - Patient Information Management - Medical Billing - Third-Party Integrations - Data Integration - Tax Management - Expense Management - Claims Management - Fixed Asset Management - Materials Management - Cash Management - Workflow Management - Subscription Management - Invoice Management - Audit Management - Availability Management - Employee Management - Insurance Management - Practice Management - Care Plan Management - Appointment Management - Compliance Management - Records Management - Document Management - Calendar Management - Assessment Management - Template Management - Patient Records Management - Inventory Management - Communication Management - EMR/EHR - Forms Management - Contact Management - Accounting Integration - Out-Patient Management - Payroll Management - Physician Management - Registration Management - Task Management - Policy Management - Revenue Management - In-Patient Management - Lab Information Management - Bed Management - Patient Flow Management - Vaccine Management - Financial Management - Telemedicine Integration **Additional Functionality** - Compliance Tracking - Self Service Portal - Document Storage - Activity Tracking - Charting - Reporting & Statistics - API - HIPAA Compliant - Activity Dashboard - Appointment Scheduling - Customizable Reports - Real-Time Updates - E-Prescribing - Scheduling - Pharmacy - Generative AI - AI Copilot - Real-Time Data - Data Import/Export - Client Portal - Real-Time Reporting - Automated Scheduling - Multi-Location - Alerts/Notifications - Order Entry - Access Controls/Permissions - Customizable Templates - Reminders - Project Accounting - Medical Coding - Payment Processing - Payment Reconciliation - Approval Process Control - Revenue Recognition - Resource Allocation & Planning - General Ledger - Mobile Access - Purchasing & Receiving - For Medical Purposes - Secure Data Storage - Financial Reporting - Accounts Payable - Accounts Receivable - Budgeting/Forecasting - Financial Analysis - Electronic Payments - Patient Scheduling - Live Chat - Patient Engagement - Physician Scheduling - Multi-Physician - Patient Portal - Telemedicine - Insurance Eligibility Verification - Claims Scrubbing - Patient Intake - Clinic Interoperability - SOAP notes - Billing & Invoicing - Task Scheduling - Chat/Messaging - Goal Setting/Tracking - For Occupational Therapists - Progress Tracking - Progress Reports - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Customer Database - Real-Time Notifications - Monitoring - Patient Location Tracking - SMS Messaging - Contact Database - Surveys & Feedback - Real-Time Monitoring - Clinical Notes - Credit Card Processing - Growth Charts - Scheduled/Automated Reports - Immunization & Allergy Tracking - Medical History Records - Treatment Planning - Coding Assistance - Email Reminders - Availability Indicator - For Podiatrists - Online Intake Forms - Customizable Fields - Imaging and X-rays - Calendar Sync - Customizable Branding - Facility Scheduling - Referral Tracking - For Speech Therapists - Historical Reporting **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - EHR** - Autonomous Task Execution **Additional Functionality** - Quality Assurance - For Anesthesiologists - Data Collection - AI Copilot - Preoperative Modules - Generative AI - ICD-10 Compliance - Intraoperative Charting - EHR/EMR Integration - Templates - Patient Communications - Reporting & Statistics - Compliance Tracking - Customizable Templates - Customizable Forms - Multi-Location - Voice Recognition - API - Activity Dashboard - E-Prescribing - Billing & Invoicing - ONC-ATCB Certified - Referral Tracking - Claims Scrubbing - Electronic Payments - Insurance Eligibility Verification - Coding Assistance - Meaningful Use Certified - Live Chat - HIPAA Compliant - Treatment Planning - Charting - Patient Portal - For Cardiologists - Reminders - Customizable Reports - Appointment Scheduling - Third-Party Integrations - Monitoring Device Integration - Patient Intake - Decision Support - Progress Notes - For Dermatologists - Data Import/Export - Lab Integration - Telemedicine - Medical Billing - Reporting/Analytics - Audit Trail - Medication Database - Clinical Notes - Handwriting Recognition - Imaging and X-rays - File Sharing - Patient Scheduling - Immunization & Allergy Tracking - Order Entry - Outcome Assessment Tools - Alerts/Notifications - Initial Assessments - Family History Tracking - Annotations - Diagnostic Reports - Growth Charts - Customizable Tests - Patient Engagement - EDI - For Family Medicine - Medication History - For Substance Abuse Therapy - For Mental/Behavioral Health - Confirmations/Reminders - Medication Alerts/Warnings - Mobile App - Therapy Notes - Electronic Signature - For Group Therapy - For Neurologists - Speech Recognition - Hardware Integration - For Obstetrics & Gynecology - Diagnostic Imaging - Patient Education - Patient Questionnaires - Patient Monitoring - Task Scheduling - For Ophthalmologists - SOAP notes - 3D Imaging - For Orthopedics - PACS Integration - Electronic Prior Authorization - Analytics - Vitals Tracking - For Podiatrists - Medical History Records - Automatic Transcription - Case Notes - Self Service Portal - Access Controls/Permissions - Third-Party Integration - Scheduling - For Psychiatrists - Self Check-In/Check-Out - Urgent Care Templates - Digital Signature - Lab Results - Payment Processing - Data Security - Drug Reference Database - Accounting - For Urologists - Collaboration Tools - Web-based Deployment **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging ## Top medent Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (896 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.5/5.0 (362 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (632 reviews)