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medent

By medent

4.8 out of 5 stars
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medent Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

medent Integrations

(1)
Verified by medent

medent Media

medent Demo - Ambient Documentation & AI
medent has partnered with Suki AI to offer ambient documentation, which lets the system listen in on patient encounters and generate a complete note within 30 seconds.
medent Demo - Patient Pre-Check-In
medent's Patient Pre-Check-In feature lets practices send required documentation to patients via text and/or email to complete prior to their appointment.
medent Demo - eBooks
medent provides free eBooks and other resources to clients to help users maintain a clean, safe, efficient system!
Your EHR system shouldn't be a burden. Choose efficient. Choose MEDENT.
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Your EHR system shouldn't be a burden. Choose efficient. Choose MEDENT.
For more than 50 years, MEDENT has worked with thousands of provider to create a better EHR system. Learn how smarter software and a service team that cares can make the difference in your practice at www.MEDENT.com.
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For more than 50 years, MEDENT has worked with thousands of provider to create a better EHR system. Learn how smarter software and a service team that cares can make the difference in your practice at www.MEDENT.com.
Since 1968, MEDENT has worked with thousands of providers to create a better EHR system. Learn how smarter software and a service team that cares can make the difference in your practice at www.MEDENT.com.
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Since 1968, MEDENT has worked with thousands of providers to create a better EHR system. Learn how smarter software and a service team that cares can make the difference in your practice at www.MEDENT.com.
MEDENT's Collaborative Editor allows different users to edit the same document at the same time. Request a free demonstration at www.MEDENT.com.
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MEDENT's Collaborative Editor allows different users to edit the same document at the same time. Request a free demonstration at www.MEDENT.com.
Ever wonder what it takes to get MEDENT up and running? Learn more about our system implementation process and how our team of training specialists prepares new practices to go live with MEDENT.
Play medent Video
Ever wonder what it takes to get MEDENT up and running? Learn more about our system implementation process and how our team of training specialists prepares new practices to go live with MEDENT.
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medent Reviews (25)

Reviews

medent Reviews (25)

4.8
25 reviews

Pros & Cons

Generated from real user reviews
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Erica M.
EM
Front Office Specialist
Mid-Market (51-1000 emp.)
"Highly recommend medent!"
What do you like best about medent?

Medent is straightforward and user-friendly. I was able to learn how to use it in just a couple of weeks. Review collected by and hosted on G2.com.

What do you dislike about medent?

There isn't anything I dislike about Medent. I would definitely recommend it to others. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

We're thrilled to hear that you find Medent easy to use and that it has been beneficial for you in managing multiple patients efficiently. Thank you for recommending us!

Scott Shaver O.
SO
Participant, Fundraiser, and Mentor
Small-Business (50 or fewer emp.)
"An easy to use, intuitive EHR system with excellent customer service support."
What do you like best about medent?

Medent is extremely easy to use and customize to each user within the organization. Review collected by and hosted on G2.com.

What do you dislike about medent?

The patient portal could be a little better, but overall, there is not much that I do not like about Medent. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

Thank you, Scott! We are so excited to hear you've had such a positive experience with our system. We appreciate the feedback!

AW
Clinical Applications specialist
Hospital & Health Care
Mid-Market (51-1000 emp.)
"Medent EMR evolving with healthcare across practices and departments"
What do you like best about medent?

I work primarily in medent and I find the system to be very user friendly compaired to other systems I've previously used. It is customizable and intuative for each department and user preference. Medent is continually updating,improving, and building areas within it's system. Practice suggestions for improvements are taken seriously and implimented with the consideration of regulations and requirements from multiple states. We've had some amazing colaberation between our IT security and Medent to resolve issues when transitioning from a server connection to a cloud connection, firewalls blocking nessessary programs, and many other hiccups that arise. Review collected by and hosted on G2.com.

What do you dislike about medent?

It would be nice to have a practice ticketing system and a known problems and issues page when troubleshooting for a large orginization. Interface builds take some time to build and integrate. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

Thank you, Allison, for your feedback! We're happy to hear MEDENT is very user-friendly compared to other systems you've used and glad our team can work with yours to resolve issues quickly. We actually have a status page project into programming and hope to be able to unveil this to clients soon! We agree that transparency and clear communication is a high priority.

KG
Billing Manager
Small-Business (50 or fewer emp.)
"Great program and great customer service"
What do you like best about medent?

It is user friendly and has an easy to access user manual and the customer service is fantastic. Review collected by and hosted on G2.com.

What do you dislike about medent?

There is a lot of clicking to return to the main menu. It would be helpful to have a menu at the top that you can access the main menu quickly and perhap even email, triages, etc. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

Thank you so much, Kristine, for the review! We are so happy to hear that our system is user-friendly and that our customer support team is top-notch. In regards to the top menu suggestion, we actually do have several options we can help you set up to reduce clicks, including our customizable Bookmark Toolbar and "Breadcrumbs" that let users escape back multiple screens with one click. I've copied a link to a tutorial on Breadcrumbs here in my response :)

See how medent improved
AR
CEO
Mid-Market (51-1000 emp.)
"Excellent EMR with great support"
What do you like best about medent?

Their reporting features are excellent! Their reporting features are very user friendly and you can literally filter by anything you can think of! The system is very user friendly for out patient practice. Staff pick it up very quickly!

We also just switch from a physical Medent Server to their Cloud serive. Their technicains and project team were very responsive both before, during and after the implementation! Review collected by and hosted on G2.com.

What do you dislike about medent?

When you call support, even if you are returning a call from someone you can never get past the operator. Tech support doesnt have direct phone numbers or extensions. It can be frustrating when returning a call and then being told that the person that just tried to reach you would need to call you back. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

Thank you, Allison! We were thrilled to hear how smoothly things went with your recent transition to our cloud system. We also understand the frustration in not being able to reach our support staff via direct extensions; phone tag is no fun! Please note you can submit an online support request 24/7 via the secure form on our website. This is often the quickest way to troubleshoot an issue as these requests are automatically routed to the correct department. Our employees are often working with several clients throughout the day, so they may be on another call or case when you try to return our call; email is always another option for a quick response once your case has begun!

Verified User in Medical Practice
AM
Mid-Market (51-1000 emp.)
"My experience with Medent has been a great learning experience."
What do you like best about medent?

Medent is user friendly; the customer service team is always very helpful and friendly. Review collected by and hosted on G2.com.

What do you dislike about medent?

There is nothing I don't like about Medent. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

Thrilled to hear that you've had such a positive experience with our system and support team!

Verified User in Hospital & Health Care
AH
Mid-Market (51-1000 emp.)
"Amazing customer service"
What do you like best about medent?

I love the their customer service. The Medent team is always willing to listen and take our improvement requests to their teams. I think the system as a whole is very easy to use and extremly customizable for the User. Review collected by and hosted on G2.com.

What do you dislike about medent?

Medent doesn't have a ticketing system to easily identify open tickets in your organization. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

Thank you so much for the review! We are always happy to hear that our support team is doing a stellar job with customer service. In regards to the ticketing system, we agree there needs to be some more open communication on the status of different features and client support tickets. We're actually making progress in programming a status page as well as some other ways to alert clients of the status of their requests! We will take this feedback to the team!

LM
Small-Business (50 or fewer emp.)
"Best EMR ever"
What do you like best about medent?

Our practice has had so much success with Medent. The ease of use and training new employees, the customer service is great! Medent is always up to date with all the changes that are constantly made in the Family Practice realm. Review collected by and hosted on G2.com.

What do you dislike about medent?

There really isn't a downside to medent that we have found. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

Thank you so much for the review, Lynn! We are so excited about the AI integration we are working on. Looking forward to rolling that out to clients soon!

john a.
JA
Owner
Small-Business (50 or fewer emp.)
"Superior EMR Program"
What do you like best about medent?

I am a gastroenterologist in practice in the Finger Lakes since 1990. I began using Medent EMR in the mid-1990's and have been using this system continuously now for more than twenty-five years. I have been on staff at multiple hospitals in the area and have become quite familiar with other EMR systems and still rate Medent the best. It is easy to learn and has a user friendly interface which saves time and energy during a busy day. Old records are at your finger tips and communicating with other physicians takes but a keystroke. Diagnostic coding, superbills, triages, labs, xrays and emails are well integrated into the architecture of the program. Medent support is superb and the system is regularly updated. Needless to say I am thoroughly satisfied with this product and highly recommend it. Review collected by and hosted on G2.com.

What do you dislike about medent?

I have been using Medent for twenty-five plus years and find no real downsides. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

Thank you, John! We are thrilled to hear that MEDENT remains your preferred choice of EHR/EMR system after 25+ years. We hope you can participate in our new MEDENT Super Users Group we've established; your insight and expertise would be invaluable!

Bonnie F.
BF
Office Staff
Small-Business (50 or fewer emp.)
"MEDENT stays on the cutting edge of medical information software and provides great customer service"
What do you like best about medent?

User access to the MEDENT manual is extremely helpful for do-it-yourself users who sometimes work around the clock. While MEDENT support is generally quite responsive, their online manual provides immediate customer support at any hour. Review collected by and hosted on G2.com.

What do you dislike about medent?

MEDENT lacks the capability to fax documentation from both Practice Management and EMR in the same transmission. This frequently causes us extra steps while communicating with insurance companies. Review collected by and hosted on G2.com.

Response from Megan Chapman of medent

Thanks Bonnie! I've taken your feedback to our Project Development team. We're always looking for ways to boost efficiency, and it sounds like this is an area we can improve on!

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

7 months

Perceived Cost

$$$$$
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medent Features
Multiple Medical Provider Access
Ancillary Care Provider Access
Meaningful Use Reporting
ePHI Storage
Interoperability
Patient Workflow Management
Workflow Management
Interoperability
EHR Integration
Patient Portal
Patient Communications
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