DearDoc Reviews & Product Details

The most helpful part of DearDoc is having several tools working together to improve the client experience and help my business run more efficiently. The automated communication makes it easier to respond to potential clients, answer common questions, and help people schedule services without extra back-and-forth. I also appreciate the personalized support—David Duenas has been especially helpful in optimizing my membership and making sure I’m using the services that best fit my business.

Overall, the biggest upsides of DearDoc are the automated communication, easier online scheduling, improved lead follow-up, and the ability to address common client questions even when I’m busy with patients. It creates a more professional, responsive experience while saving me time. I also value the ongoing support from David Duenas, who has helped me optimize my membership and make better use of the available features. Review collected by and hosted on G2.com.

The least helpful part was that some features initially felt a little overwhelming and needed to be customized before they worked well for my business. There can be a learning curve, and the value depends on taking the time to optimize the tools. Thankfully, David Duenas has been very helpful in making adjustments and ensuring my membership better fits my needs. Review collected by and hosted on G2.com.

I like that DearDoc is convenient for patients to use, making it easy for them to interact with it. Also, setting it up was easy, which is a big plus. Review collected by and hosted on G2.com.

I find it frustrating that there's no API with my EHR, which limits integration. Another issue is that the system doesn't allow user account maintenance or the creation of forms, even though I have admin privileges. The reports generated are inaccurate, which is quite disappointing. Also, there's not much AI use, which feels like a missed opportunity. Review collected by and hosted on G2.com.

Being able to see all the opportunities that patients are requesting Review collected by and hosted on G2.com.

There isn't anything I dislike right now, it's very helpful getting referrals for new patients. Review collected by and hosted on G2.com.

It has helped me with my online presence greatly. The entire group have been insightful and easy to contact when needed. tons of great resources and tools to help grow a practice. Review collected by and hosted on G2.com.

Some features create extra emails but they are a necessary evil. Overall I don't have much to dislike. It has taken the need to manage my website off of my responsibility and take care of it for me. Review collected by and hosted on G2.com.

I like the texting option and the calling feature on the DearDoc app. It's really convenient for texting appointment details or translating things when we can't call patients. When we had a snow day, having the app allowed me to call and cancel appointments without using my personal number. cristina tapia was very helpful and informative Review collected by and hosted on G2.com.

n/a Review collected by and hosted on G2.com.

DearDoc helps you communicate with patients and potential new patients in real time. It helps us to understand how important our website presence can be Review collected by and hosted on G2.com.

It has been helpful. Not all leads pan out but it’s still helpful. Review collected by and hosted on G2.com.

I like DearDoc for bringing in quality patients to my practice, which helps me connect with those who are searching for me. I find the study flow of new patient referrals really beneficial and appreciate their consistency. The initial setup of DearDoc was easy, and everything has worked well so far. Review collected by and hosted on G2.com.

I have no dislikes Review collected by and hosted on G2.com.

- Eventually responded after significant escalation and external pressure

- Demonstrated willingness to resolve the issue, but only on their terms Review collected by and hosted on G2.com.

** Critical failure on core deliverable:** EHR scheduling integration promised and contracted for — still not functional after 6+ months.

**No responsiveness:** Two-month communication blackout after contract signature. Multiple unanswered emails.

**Accountability avoidance:** When confronted, vendor's sole response was "your agreement allows for NO outs." Used contract language as a shield instead of fixing the product.

**Lack of transparency:** No status updates. No Trust!

- **Customer-hostile contract structure:** Agreement heavily favors vendor with no performance milestones, no exit clauses, and no accountability for delivery. Review collected by and hosted on G2.com.

Ease of integration with our website, and the onboarding and technical support. Review collected by and hosted on G2.com.

To date, I haven't found any downsides, it's been a good experience overall. Review collected by and hosted on G2.com.

Customer service is excellent and very responsive whenever I reach out. Review collected by and hosted on G2.com.

Not much to say—I haven’t had many issues, and the ones I’ve had have been resolved. Review collected by and hosted on G2.com.