DearDoc Reviews & Product Details

Thanks to DearDoc, we are now able to connect with new patients online much more easily. The AI chat feature does a great job of answering patients' questions, which has been a real asset. We've seen a significant rise in appointment requests coming through both our website and our Google listing. Having all conversations organized in one place is extremely convenient, and we can also keep track of everyone who has reached out. Additionally, the customer support team is responsive and helpful. Review collected by and hosted on G2.com.

I don't have any major dislikes. It took us about a week or two to get used to the dashboard, but once we became familiar with it, it proved to be very useful. Review collected by and hosted on G2.com.

The Voice AI receptionist has made the biggest impact for us. It picks up every missed call no matter how busy we are and actually turns them into real appointments. Our team doesn’t need to get overwhelmed a lot and patients get quick answers instead of voicemail. Review collected by and hosted on G2.com.

Every now and then we update some of the responses but thats just part of keeping things current. Review collected by and hosted on G2.com.

it manages the rush hours well . When the front desk is occupied with checking in patients, this AI automatically answers incoming calls. It is allowing us to worry less about missing out on business and the ability to turn missed calls into actual appointments is delivering a clear return on investment. Review collected by and hosted on G2.com.

Its not totally fill it and forget it you have to keep updating the scripts. If we change our pricing or clinic timings we must update the AI manually or it gives wrong info to patients, so that is a small headache Review collected by and hosted on G2.com.

We have been using DearDoc for over a year now. We rely on the AI chat feature, which has been excellent for capturing patient inquiries after business hours. It handles basic questions and gathers all the necessary patient information. Our ratings have improved thanks to the automated review requests provided by DearDoc. Considering all these features, I believe DearDoc is the best fit for our needs. Review collected by and hosted on G2.com.

At first, we needed to adjust some of the responses. Review collected by and hosted on G2.com.

What I appreciate about DearDoc is how efficiently it manages patients' questions without creating additional tasks for our front desk staff. The AI chat responds to most enquiries instantly, keeping patients engaged throughout the process. Review collected by and hosted on G2.com.

I haven't encountered any issues; all the features work well and are highly efficient. Review collected by and hosted on G2.com.

DearDoc makes it it easy to capture patients' interest. I was impressed by how the AI chat instantly answers common questions. It also integrates smoothly with our website and online profiles. Review collected by and hosted on G2.com.

Setting up the customization initially took a bit of time, as we needed to adjust the responses to align with the tone of our practice. Review collected by and hosted on G2.com.

DearDoc has addressed issue we faced. Previously, we would lose patients because no one was available to respond immediately when they visited our website. Now, our chat feature replies instantly, ensuring we don't miss those opportunities. Review collected by and hosted on G2.com.

So far, I haven't encountered any issues, and all the features have been good. Review collected by and hosted on G2.com.

Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficiently guides leads through the scheduling process. Review collected by and hosted on G2.com.

There are plenty of customization options, which made the initial setup a bit confusing for me. Review collected by and hosted on G2.com.

DearDoc immediately captures patient interest as soon as they visit the website. The AI chat efficiently answers common questions and collects patient details and enquiries. Review collected by and hosted on G2.com.

There are so many customisable options that it becomes quite confusing. Review collected by and hosted on G2.com.

We initially like the check-ins from our account success manager, and had high hopes for the softwarte, but it was incredibly underwhelming and overpriced. Review collected by and hosted on G2.com.

Our experience with DearDoc has been incredibly frustrating. While we initially signed up with high expectations, we quickly encountered major issues with support, communication, and service delivery.

At first, we had Success Calls to review our dashboard and check in with our account manager. However, these eventually stopped entirely, leaving us with no direct contact person for troubleshooting or assistance.

When we requested the addition of a new dashboard, the process dragged on for almost a year and was never properly completed, despite repeated assurances. We faced ongoing technical problems throughout this process, yet despite months of follow-ups, we received no real assistance. Meanwhile, the existing dashboard we initially had did little to benefit our business, making the lack of proper setup for the new one even more frustrating. Communication was inconsistent at best—we were forced to constantly reach out for updates because we wouldn’t hear back for months at a time.

To make matters worse, when we explicitly informed a representative that we did not wish to renew, we were given the runaround instead of proper cancellation guidance. This resulted in an unfair auto-renewal charge for services we never fully received. Attempts to resolve the issue with customer support were met with delays, miscommunication, and unfulfilled promises.

Given the insanely overpriced service and complete lack of accountability, we cannot recommend DearDoc to any business looking for reliable support. If you're considering working with them, think twice before committing—our experience has been a complete waste of time and money. Review collected by and hosted on G2.com.