--- title: DearDoc Reviews meta_title: 'DearDoc Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 43 reviews by the users' company size, role or industry to find out how DearDoc works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 43 scale: '5' date_modified: '2026-06-24' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # DearDoc Reviews **Vendor:** Deardoc **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.1/5.0 **Total Reviews:** 43 ## About DearDoc DearDoc provides over 2,500+ doctors, physicians, and health and wellness practitioners with a suite of cloud-based tools and services designed to help doctors get more patients, run their practices more efficiently, and improve patient experience. DearDoc offers solutions for every stage of the patient journey, including an AI Smartchat, Autodialer and Review Generator, testimonial displayer, text-to-pay software, and a telemedicine platform. DearDoc also provides creative and technical support services for enhanced patient acquisition and experience including website design, SEO services, Social Media Management, and Google Integration. ## DearDoc Pros & Cons **What users like:** - Users commend DearDoc for its **efficient patient communication** , effectively engaging patients and reducing the burden on staff. (7 reviews) - Users highlight the **ease of use** of DearDoc, appreciating its efficient AI chat and seamless integration with websites. (6 reviews) - Users commend the **effective appointment scheduling** of DearDoc, transforming missed calls into valuable bookings effortlessly. (4 reviews) - Users appreciate the **instant response time** of DearDoc, enhancing patient engagement and reducing missed opportunities. (4 reviews) - Users value the **efficient AI chat** functionality of DearDoc for capturing patient interest and facilitating scheduling. (3 reviews) - Communication (2 reviews) - Communication Efficiency (2 reviews) - Users commend the **responsive and helpful customer support** from DearDoc, enhancing their overall experience with the software. (2 reviews) - Centralization (1 reviews) - Easy Integrations (1 reviews) **What users dislike:** - Users express frustration over **misleading marketing** , claiming deceptive sales tactics and false guarantees contributed to their dissatisfaction. (2 reviews) - Users report significant **payment issues** with DearDoc, including auto-renewal charges and poor cancellation guidance, causing frustration. (2 reviews) - Users report a **complete lack of effective customer support** , causing frustration and unresolved issues with DearDoc's services. (2 reviews) - Users experience significant **billing issues** with DearDoc, facing unfulfilled guarantees and unresponsive support during onboarding. (1 reviews) - Users find the **complex interface** challenging due to overwhelming customization options, leading to confusion. (1 reviews) - Users criticize DearDoc for being **incredibly expensive** , citing poor support and unfulfilled service expectations. (1 reviews) - Frequent Updates (1 reviews) - Integration Issues (1 reviews) - Limited Customization (1 reviews) - Users report **poor call functionality** , leading to frustrating experiences and ineffective communication with DearDoc support. (1 reviews) ## DearDoc Reviews ### 1. ailed to Deliver Core EHR Integration — Do Not Sign Without Performance Guarantees **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about DearDoc?** - Eventually responded after significant escalation and external pressure - Demonstrated willingness to resolve the issue, but only on their terms **What do you dislike about DearDoc?** ** Critical failure on core deliverable:** EHR scheduling integration promised and contracted for — still not functional after 6+ months. **No responsiveness:** Two-month communication blackout after contract signature. Multiple unanswered emails. **Accountability avoidance:** When confronted, vendor's sole response was "your agreement allows for NO outs." Used contract language as a shield instead of fixing the product. **Lack of transparency:** No status updates. No Trust! - **Customer-hostile contract structure:** Agreement heavily favors vendor with no performance milestones, no exit clauses, and no accountability for delivery. **What problems is DearDoc solving and how is that benefiting you?** They promised their service would work and replace our reliance on ZocDoc. ### 2. Voice AI Receptionist: Never Miss a Call, Always Book Appointments **Rating:** 5.0/5.0 stars **Reviewed by:** Diego P. | Head of Reception, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2025 **What do you like best about DearDoc?** The Voice AI receptionist has made the biggest impact for us. It picks up every missed call no matter how busy we are and actually turns them into real appointments. Our team doesn’t need to get overwhelmed a lot and patients get quick answers instead of voicemail. **What do you dislike about DearDoc?** Every now and then we update some of the responses but thats just part of keeping things current. **What problems is DearDoc solving and how is that benefiting you?** We were losing a ton of business from missed calls, especially during peak hours. Deardoc has given us a voice system that by responds instantly and keeping callers engaged. otherthan that the automated review requests have improved our online ratings more in just a few months than we managed in the past couple of years. This has enhanced our online presence and allowed us to attract more patients without needing to hire additional staff. ### 3. Effortless Call Management That Boosts Appointments and ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Jean L. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about DearDoc?** it manages the rush hours well . When the front desk is occupied with checking in patients, this AI automatically answers incoming calls. It is allowing us to worry less about missing out on business and the ability to turn missed calls into actual appointments is delivering a clear return on investment. **What do you dislike about DearDoc?** Its not totally fill it and forget it you have to keep updating the scripts. If we change our pricing or clinic timings we must update the AI manually or it gives wrong info to patients, so that is a small headache **What problems is DearDoc solving and how is that benefiting you?** The main problem it is solving is the missed calls during peak hours. It is a value for money tool for busy clinics where workflow needs help. The voice system helps it by responding instantly and keeping callers engaged ### 4. DearDoc's AI Chat Transformed Our Patient Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Peter G. | Sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about DearDoc?** We have been using DearDoc for over a year now. We rely on the AI chat feature, which has been excellent for capturing patient inquiries after business hours. It handles basic questions and gathers all the necessary patient information. Our ratings have improved thanks to the automated review requests provided by DearDoc. Considering all these features, I believe DearDoc is the best fit for our needs. **What do you dislike about DearDoc?** At first, we needed to adjust some of the responses. **What problems is DearDoc solving and how is that benefiting you?** Before we started using DearDoc, website visitors rarely booked appointments with us. Since implementing DearDoc, we've seen a noticeable increase in bookings from our patients. Patients also benefit from receiving some form of immediate assistance, which has been helpful. Additionally, DearDoc has enhanced our online presence. ### 5. Effortless Patient Management with Instant AI Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Darmada M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about DearDoc?** What I appreciate about DearDoc is how efficiently it manages patients' questions without creating additional tasks for our front desk staff. The AI chat responds to most enquiries instantly, keeping patients engaged throughout the process. **What do you dislike about DearDoc?** I haven't encountered any issues; all the features work well and are highly efficient. **What problems is DearDoc solving and how is that benefiting you?** We lost some patients in the past because we did not respond when they visited our website. Now, however, we no longer have these issues. ### 6. Effortless Patient Engagement and Seamless AI Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjeev M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about DearDoc?** DearDoc makes it it easy to capture patients' interest. I was impressed by how the AI chat instantly answers common questions. It also integrates smoothly with our website and online profiles. **What do you dislike about DearDoc?** Setting up the customization initially took a bit of time, as we needed to adjust the responses to align with the tone of our practice. **What problems is DearDoc solving and how is that benefiting you?** DearDoc effectively addresses the issue of missed inquiries and delayed responses to patient questions, making it a highly efficient solution. ### 7. Instant Chat Feature Helps Us Capture More Patients **Rating:** 5.0/5.0 stars **Reviewed by:** Saran K. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2025 **What do you like best about DearDoc?** DearDoc has addressed issue we faced. Previously, we would lose patients because no one was available to respond immediately when they visited our website. Now, our chat feature replies instantly, ensuring we don't miss those opportunities. **What do you dislike about DearDoc?** So far, I haven't encountered any issues, and all the features have been good. **What problems is DearDoc solving and how is that benefiting you?** Since we switched to DearDoc, we have been seeing an increase in the number of patients coming to us. ### 8. Instant Patient Connections and Effortless Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Sajiv T. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about DearDoc?** Deardoc instantly connects website visitors to real conversations. Its AI chat feature responds to questions, gathers patient information, and efficiently guides leads through the scheduling process. **What do you dislike about DearDoc?** There are plenty of customization options, which made the initial setup a bit confusing for me. **What problems is DearDoc solving and how is that benefiting you?** It helps ensure that no enquiries are missed by providing instant responses to visitors. ### 9. Instant Patient Engagement with Efficient AI Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Ratheesh T. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2025 **What do you like best about DearDoc?** DearDoc immediately captures patient interest as soon as they visit the website. The AI chat efficiently answers common questions and collects patient details and enquiries. **What do you dislike about DearDoc?** There are so many customisable options that it becomes quite confusing. **What problems is DearDoc solving and how is that benefiting you?** It eliminates the hassle of dealing with missed patient enquiries. ### 10. Unreliable, Overpriced, and Poorly Managed – Avoid DearDoc **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about DearDoc?** We initially like the check-ins from our account success manager, and had high hopes for the softwarte, but it was incredibly underwhelming and overpriced. **What do you dislike about DearDoc?** Our experience with DearDoc has been incredibly frustrating. While we initially signed up with high expectations, we quickly encountered major issues with support, communication, and service delivery. At first, we had Success Calls to review our dashboard and check in with our account manager. However, these eventually stopped entirely, leaving us with no direct contact person for troubleshooting or assistance. When we requested the addition of a new dashboard, the process dragged on for almost a year and was never properly completed, despite repeated assurances. We faced ongoing technical problems throughout this process, yet despite months of follow-ups, we received no real assistance. Meanwhile, the existing dashboard we initially had did little to benefit our business, making the lack of proper setup for the new one even more frustrating. Communication was inconsistent at best—we were forced to constantly reach out for updates because we wouldn’t hear back for months at a time. To make matters worse, when we explicitly informed a representative that we did not wish to renew, we were given the runaround instead of proper cancellation guidance. This resulted in an unfair auto-renewal charge for services we never fully received. Attempts to resolve the issue with customer support were met with delays, miscommunication, and unfulfilled promises. Given the insanely overpriced service and complete lack of accountability, we cannot recommend DearDoc to any business looking for reliable support. If you're considering working with them, think twice before committing—our experience has been a complete waste of time and money. **What problems is DearDoc solving and how is that benefiting you?** None ### 11. Excellent **Rating:** 4.0/5.0 stars **Reviewed by:** Tosha C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about DearDoc?** DearDoc has a wonderful customer service team! Hugo was extremely helpful and answered all of our questions. **What do you dislike about DearDoc?** We don't dislike anything. Dear doc is great **What problems is DearDoc solving and how is that benefiting you?** It is helping get patients in the door from the website chat and also helping us get reviews because we can send the request in a text quickly. My favorite part would be that we can chat with our patients about any scheduling errors or anything quickly if a patient likes to text more than they want to talk on the phone. ### 12. Exceeded my expectations! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2023 **What do you like best about DearDoc?** DearDoc has helped my business tremendously. The AI chatbot feature on my site has saved me both time (answering questions that visitors cannot easily find on my website) and money (no need for a secretary and DearDoc has lengthened my website visits and interest in my website, thereby converting more visits to booked appointments). I will forever be a loyal DearDoc customer because of the personal touch the team provides. I am on monthly calls with Rachel and Casie, who not only show me my website stats, but offer creative improvements to my chat dialog, which is updated monthly so that my site feels fresh and current. We have also included videos in the chat so that visitors also feel and can see the personal touch and don't feel like they are just talking to a robot. I actually enjoy my monthly DearDoc calls and look forward to seeing my business continue to grow organically with such an inspiring team, who truly feel like a part of MY team. **What do you dislike about DearDoc?** There is nothing to dislike. DearDoc is attentive, professional and creative. **What problems is DearDoc solving and how is that benefiting you?** DearDoc is fielding all of my website visits around the clock, converting visitors into booked appointments even in my sleep! ### 13. Incredible tool for expanding your business and incorporating multiple functions into one platform! **Rating:** 3.5/5.0 stars **Reviewed by:** abby h. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about DearDoc?** the dashboard has been a great help in tracking our clients throughout the different stages in our complex process and allows us to store all pertinent information in the notes attached to the opportunity card! **What do you dislike about DearDoc?** There are a few glitches I've noticed, but nothing too concerning and our customer success manager, Griffin, is always very effiecient and supportive in helping reslove any issues we come across! **What problems is DearDoc solving and how is that benefiting you?** allowing us to combine multiple programs we used to use into one! ### 14. Intuitive UI, Great Lead Generation, & Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Glenn V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about DearDoc?** The AI chat connects patients to us in ways that otherwise wouldn't be possible. Our patients enjoy how easy it is to reach and stay connected with our team, and we've gained a lot of insight into how to refine their experience. The customer service has been nothing short of excellent; my customer success manager Damone has always gone above and beyond, being very accommodating, attentive, **What do you dislike about DearDoc?** Nothing as of right now. I haven't run into any issues since I began using DearDoc. It has been a simple, easy, and rewarding experience. I would recommend DearDoc to anybody who wants an efficient connection with their patients. **What problems is DearDoc solving and how is that benefiting you?** DearDoc solves the problem of answering general questions instantly through AI, saving time and money. Team members are enabled to provide more attention to those who need it; while still being able to be notified and connect with those who haven't had their needs met with the AI chat. ### 15. Belligerent Sales person **Rating:** 0.0/5.0 stars **Reviewed by:** David G. | Hard Money Lender, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about DearDoc?** absolutely nothing. I used in several years ago and they're and unable to provide me with appropriate services. they blamed my practice for the lack of patients. They never took any responsibility. **What do you dislike about DearDoc?** dishonest marketing. I was asked to have a non-sales meeting to discuss WebMD . It turned into a ssales call for this product. I told him is applying and he became abusive verbally. I **What problems is DearDoc solving and how is that benefiting you?** he did not inform he ### 16. Vaporware - Complete Failure to deliver services **Rating:** 1.0/5.0 stars **Reviewed by:** Ross M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about DearDoc?** The chatbot is, technically, functional. Outside of that we have yet to receive even one inbound lead from this channel after 2 months of service. **What do you dislike about DearDoc?** Their sales team will promise you the world, and the onboarding team simply disappears. We were told that DearDoc's platform would be able to replace other existing vendors. Now, we're stuck esentially double-paying for nothing. It's been a hugely disappointing experience. **What problems is DearDoc solving and how is that benefiting you?** So far, I can't really tell what they're doing. I can't even get them on the phone. ### 17. Great product for Instant messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Dr.Kishor K. | Owner DSO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about DearDoc?** We use Deardoc for instant patient engagement through our website, and it seems to work effectively alongside our EMR system. The features are simple to use, and of course, the customer support is swift. I want to thank Lorely for providing a tutorial video for our team. **What do you dislike about DearDoc?** Nothing as of now. We do not have any problem. **What problems is DearDoc solving and how is that benefiting you?** Right now, DearDoc is taking care of instant messaging from the website, which enables our patients to schedule an appointment at their convenience and in particular for those who prefer not to call for one. Due to the feature being available, it helps us enhance patient visitation from the website. ### 18. 10 out of 10 experience with DearDoc & my Project Manager Ashley **Rating:** 5.0/5.0 stars **Reviewed by:** Connor P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about DearDoc?** The most helpful thing about DearDoc is they're 1000% committed to my companies success and they listen to my concerns & questions carefully. Because of this, they've helped us acquire a lot of leads during our time. **What do you dislike about DearDoc?** Nothing I can think of. Their software I would rate 8/10. However, their team alone it was a great experience working with them. I couldn't be any more grateful! **What problems is DearDoc solving and how is that benefiting you?** They helped us generate more business. Through the deardoc chatbot we're able to get 10-12 new customers per month. This has been one of the jey contributors in helping usw scale our business. ### 19. HELPFUL.. **Rating:** 4.0/5.0 stars **Reviewed by:** Anita I. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about DearDoc?** User friendly...AI Chat is my favorite, allowing patients to ask questions and inquire about our services after hours. Giving us information to follow up and respond without making phone calls. Texting is an easy way of communicating back and initiating appointments with the patient. **What do you dislike about DearDoc?** I have not found anything that I dislike about Dear Doc. Our CSM, Natalia Castillo, is super and very helpful in many areas. **What problems is DearDoc solving and how is that benefiting you?** We wanted an increase in Google reviews and our website visibility. With the help of Natalia, she has made that happen! ### 20. Review for Hugo **Rating:** 4.0/5.0 stars **Reviewed by:** Michael T. | Naturopathic Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about DearDoc?** Features that encourage new clients. Hugo is an excellent customer care rep. Dear Doc provided some very effective upgrades to my website that resulted in enough new business to defray the cost of the subscription. **What do you dislike about DearDoc?** The website design team did not meet my expectations for developing a high quality, professional website, specifically in terms of languaging and attention to detail **What problems is DearDoc solving and how is that benefiting you?** Upgrading website. Engaging new patients. 80 some referrals from Dear Doc resulted in 66 new patients making appointments ### 21. Good Marketing Company **Rating:** 5.0/5.0 stars **Reviewed by:** Anne L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about DearDoc?** I love getting all the patient reviews and how they help with negative reviews, Hugo is a great help **What do you dislike about DearDoc?** No direct notifications when a patient utilizes the text messaging **What problems is DearDoc solving and how is that benefiting you?** NA ### 22. Great experience overall **Rating:** 5.0/5.0 stars **Reviewed by:** Janay S. | Chiropractor/ Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about DearDoc?** I love the AI chat feature that I'm currently using for my website! I also love that I have a personal Customer Success Manager, Ashley Malone, that I can reach out to at anytime with questions or concerns. She's not only very knowledgeable but patient and kind as well! **What do you dislike about DearDoc?** I don't have downside at this time that I can think of. **What problems is DearDoc solving and how is that benefiting you?** Questions on my website regarding pricing and other frequently asked questions. ### 23. The website design is beautiful! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about DearDoc?** I loved getting to know the DearDoc team in the onboarding process. Everything went very smoothly and in a timely manner. My questions have been answered quickly, the website design process was the best I've experienced and it turned out great. Highly recommend!! **What do you dislike about DearDoc?** I use Square for online scheduling and for selling product. I wish I could import my leads from DearDoc into Square once the client schedules. **What problems is DearDoc solving and how is that benefiting you?** They take care of contacting missed calls, answering questions on the website through AI chat, client review requests, Google integration, and not letting any leads slip through the cracks. It is helping us increase our clientele as questions are easily answered on the site. ### 24. Helpful and patient. We had plenty of questions and updates which were taken care of professionally **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about DearDoc?** Everyone is very accommodating and kind. **What do you dislike about DearDoc?** I have not run into any problems so far. **What problems is DearDoc solving and how is that benefiting you?** DearDoc has cut down on our phone calls since most of the questions people have can be answered with the AI chat. There is the added benefit of questions being answered after hours as well. ### 25. User friendly and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about DearDoc?** I appreciate the training and customer support we received while setting up our account and the ongoing support moving forward **What do you dislike about DearDoc?** I wish I had more control over the dashboard and how I organized and titled my different options of where the leads go. I also would like it if the email had spell check **What problems is DearDoc solving and how is that benefiting you?** DearDoc helps answer some of the questions new patients may have immediately; it helps filter some of the concerns before reaching out to us ### 26. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Michael T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about DearDoc?** Dashboard pretty user friendly and great success managers. **What do you dislike about DearDoc?** The cost is steep but you get a decent return on your investment. **What problems is DearDoc solving and how is that benefiting you?** Getting me more patients and seeing which patients that come to my website are making appointments. ### 27. Great Customer Service and Features **Rating:** 5.0/5.0 stars **Reviewed by:** Liz D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about DearDoc?** The customer service!! Garrett Wrenn worked with us to accommodate all our needs, and it was done within 24-48 hours. They are reliable, fast and always go above and beyond. They get new features quicker than any other companies we have worked with in the past. **What do you dislike about DearDoc?** Price is a little too high but it definitely meets all needs that our office is looking for **What problems is DearDoc solving and how is that benefiting you?** As of right now they have fixed all issued we had ### 28. Horrible service and disappointing ethics **Rating:** 0.0/5.0 stars **Reviewed by:** Dawn L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about DearDoc?** The website they built for us was beautiful. The concept is wonderful (if they were dependable). **What do you dislike about DearDoc?** They did not follow through as agreed upon. Didn't post social media posts on time and posted the wrong posts to our site. Did not update our website and would not give us access to update it ourselves. I cancelled services (several times) and they have a ridiculous protocol to terminate. Even after having a DearDoc employee confirm I did not have a financial balance, I received a threatening email from their attorney demanding money from me. **What problems is DearDoc solving and how is that benefiting you?** They have created more problems for me than solving them. ### 29. 25 new patients a month **Rating:** 5.0/5.0 stars **Reviewed by:** Bobby Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about DearDoc?** It's like having an employee that works 24 hours a day! **What do you dislike about DearDoc?** There is absolutely nothing to dislike!! **What problems is DearDoc solving and how is that benefiting you?** Front staff have more time to deal with other issues. ### 30. Worked with DearDoc for years and would not change for anything. **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about DearDoc?** All the features offered and the consistent addition of new features. Customer service is 2nd to none. **What do you dislike about DearDoc?** Nothing. No complaints. Fantastic program and service. **What problems is DearDoc solving and how is that benefiting you?** Generating new patient web based leads. Patient communication. Allows us to capture patients we would have lost in the past due to lack of features offered by DearDoc. ### 31. Exceptional Product + Unsurpassed Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney S. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about DearDoc?** We became a client of DearDoc after a demo of their AI which was a "no brainer". Not only are the products and features outstanding, their support is unsurpassed. Our customer experience lead, Garrett Wrenn , always exceeds our expectations + is truly fabulous to work with! **What do you dislike about DearDoc?** I have not found anything to dislike or any downsides. **What problems is DearDoc solving and how is that benefiting you?** We lost our website designer unexpectedly and needed to make updates, they were there without hesitation to step in and take over. The AI chat helps tremendously with the amount of phone calls coming in daily. ### 32. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Breiry C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about DearDoc?** They are very knowledgeable people. Fast response to our emails/questions. Always available to speak on the phone and review current products and new services. Overall very happy with their services! **What do you dislike about DearDoc?** Everything has been working fine for us; our doctors are pleased with the services. **What problems is DearDoc solving and how is that benefiting you?** N/A ### 33. Lindsay Golia was fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about DearDoc?** Lindsay walked me through options in the software - helping me with logging in and finding extra easter eggs in software **What do you dislike about DearDoc?** I haven't find anything to dislike - could be faster - but that's mostly internet speed **What problems is DearDoc solving and how is that benefiting you?** I mostly use to get information to Doctors ### 34. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Love J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about DearDoc?** It ability to provide leads and feedback. Such a useful tool **What do you dislike about DearDoc?** There's nothing I can say negative about Dear Doc **What problems is DearDoc solving and how is that benefiting you?** Solving the needs of customers ### 35. Not happy **Rating:** 2.0/5.0 stars **Reviewed by:** Tek F. | Surgeon, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about DearDoc?** Decent product that got the job done. I feel like the patient trafick was captured on my website more with DearDoc than without it. **What do you dislike about DearDoc?** I feel like I was sold one thing and then got something else. Once I started using the program I realized it was not what I was expecting. The salesman was a little slimy and I felt like I got tricked into signing up. Not cool. lost my trust instantly. **Recommendations to others considering DearDoc:** Look at other companies that offer the same type of services. DearDoc is super expensive, several thousand dollars a month even if you get their "discounted rate" The sales guy I talked to made it seem like I was specially chosen to join their collection of high-quality doctors offices in the country. They offered me a great product at an insane price, I said no way. They then dropped the price way down if I signed up for a year all upfront, making it look like a great deal. Compared to the first number, it was a great deal, but still way too expensive. I used it for 2 or 3 days and realized the sales guy way over promised on the product. a few of the features I bought didnt work, The system was nothing special compared to other companies that offer the same thing. I called and asked for a refund after 3 days, they said no way, you signed up for a year, too bad so sad. After 3 months of fighting,they finally gave me back half the money I spent. I dont recommend them at all. I dont trust them, at least not the sales team. decent product that gets the job done but way over priced. Dont get sucked in, slimy sales people are great at their jobs but they make a nightmare for the admin people that have to deal with grumpy customers that were oversold and under delivered. **What problems is DearDoc solving and how is that benefiting you?** Trying to capture more of the website traffic and turn them into leads or actual customers. A lot of people ckicked on the widget they set up on my website. They kept telling me that I had "x" number of leads each month I used them, which looked great on paper to them. The problem was that I had absolutely no increase in the number of new customers the entire time I used them. All the customers, instead of clicking on my website "schedule an appointment now" button, they all clicked on DearDocs pop up widget. Dear Doc took credit for all the new patients. They then tried to tell me that they had generated all these new patients for my practice. ### 36. Doubled the leads from our website within 1 month! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about DearDoc?** The initial setup was very easy and they created our AI chat within a few days. Our dedicated customer success manager, Lucy, is accessible any time for questions or updates and has guided us every step of the way! We are very happy with our decision to join DearDoc and would highly recommend their services to any medical practice. **What do you dislike about DearDoc?** Nothings I can think of right now. Everyone has been great, and the product does as advertised. **Recommendations to others considering DearDoc:** We were on the fence because we had not heard of them until they reached out to us, but it's worth it. You will get your return on your money almost immediately. **What problems is DearDoc solving and how is that benefiting you?** We are always looking for new patients at our practice. I've been working here at an Office Manager for over 7 years, and nothing has worked as well at bringing patients into our office as DearDoc. ### 37. It really works. 5-7 new patients a week **Rating:** 5.0/5.0 stars **Reviewed by:** Anamul h. | Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about DearDoc?** First off, I never write reviews. I don't have time, and I never feel the need to. But dear doc has done so much for my practice, that I feel obligated to. \n\nThe product works. We use the ai chat, review generator, and text2pay. The ai chat has brought in about 5-7 new patients every week, and we've gone from 3-4 average google reviews, and are now at over 60+ 5 star reviews (we've been using dear doc for over a year). \n\nText2pay has been much easier for my patients to pay their balances that are due. We used to do mailers, but we never got a great response. \n\nThe dear doc dashboard has also been easy for our staff and is very thought out. it's the first time we are able to text with our patients **What do you dislike about DearDoc?** I wish there were a better way to organize new vs existing patients in the dear doc dashboard. right now, it all goes into one list, and even though it states which is new or existing, it is still not too easy to see. **Recommendations to others considering DearDoc:** we had no idea how to handle this until deardoc came through, and has completely changed the business for us. **What problems is DearDoc solving and how is that benefiting you?** Our website really never did much for us. It wasn't until dear doc called us that we realized that we were missing a large number of patients on our website. ### 38. Not happy with process of correcting my billing, took about 20 phone calls and multiple emails **Rating:** 2.5/5.0 stars **Reviewed by:** Gregory B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about DearDoc?** The AI worked okay. The customer service was marginal **What do you dislike about DearDoc?** Watch the language in contracts, auto renewals. **Recommendations to others considering DearDoc:** Make sure you know what you sign, plus our rep went MIA **What problems is DearDoc solving and how is that benefiting you?** None ### 39. Convenience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about DearDoc?** We have been pleased with the services DearDoc provides. It allows patients to inquire about services at their convenience instead of waiting on hold or reaching us after hours. The notifications that we receive about these inquiries allow us to follow up with patients and schedule appointments for them. Additionally, the support that DearDoc provides is very responsive. **What do you dislike about DearDoc?** The only improvement I would like to see is obtaining more personal information about the patient ie address, birthday, insurance carrier, and ID number, to be collected at the time of inquiry. **What problems is DearDoc solving and how is that benefiting you?** Patients request appointments without having to call. This allows increased productivity. ### 40. Excellent means for new patient leads **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia S. | Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about DearDoc?** The AI allows you to set up a way to answer perspective questions and initiate new appointment scheduling without increasing staff phone time. **What do you dislike about DearDoc?** I still have to have a clinical messaging system even though there is HIPAA compliant texting **Recommendations to others considering DearDoc:** Decide upon how it can enhance your practice. New patient leads are important when you are trying to grow . **What problems is DearDoc solving and how is that benefiting you?** Im solving being a small practice with limited staff and limited marketing abilities. Able to spend more time with patients instead of fielding new patient question. Great source for leads ### 41. Convenient and Vital **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about DearDoc?** The service provided by the DearDoc employees is fantastic. They are quick to respond to any questions or needs we may have. Their tools are easy to use and have completely transformed our small business during these difficult times. I would recommend DearDoc to everyone! **What do you dislike about DearDoc?** I wish there was a way to analyze and perhaps prompt "lost leads", maybe sending out a message automatically to check in. **What problems is DearDoc solving and how is that benefiting you?** Engagement on our website is way up, as well as quick quiestions that need to be answered by patients. This frees up the staff to focus on the day to day funstions of the office and less on chasing patient leads. ### 42. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Barry R. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about DearDoc?** DearDoc has amazing customer service. They are quick to respond to any questions or concerns. **What do you dislike about DearDoc?** There is no reason to dislike anything. On the contrary, we are pleased with the service. **What problems is DearDoc solving and how is that benefiting you?** Using DearDoc has given our patients the ability to request appointments and ask any questions without having to wait on the phone. ### 43. Mediocre **Rating:** 2.5/5.0 stars **Reviewed by:** Dr. Ashley T. | CEO, physician **Reviewed Date:** May 24, 2021 **What do you like best about DearDoc?** Is a nice streamlined way to input new patient inquiries from website or they auto sync to dashboard through chat. Capability to call or text patients directly and arrange patients as active leads or move to lost leads or other to keep organized. **What do you dislike about DearDoc?** Chat is bulky and annoying on the site. I honestly prefer to just use the direct patient inquiry call to action on our website and manually input them to the dear doc dashboard. For several months, they had some "glitch" on my account and nothing was pushing through which resulted in a significant loss of potential revenue. Hardly any integrations which would be helpful like auto pushing through from wordpress the direct website patient inquires. **What problems is DearDoc solving and how is that benefiting you?** Streamlined way to organize patient followup (granted, we never had used any type of CRM in the past) ## DearDoc Discussions - [What is DearDoc used for?](https://www.g2.com/discussions/what-is-deardoc-used-for) - 1 comment - [View DearDoc pricing details and edition comparison](https://www.g2.com/products/deardoc/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-28+05%3A30%3A56+-0500&secure%5Bsession_id%5D=fc9ebf2c-e410-4202-9231-38bdd0afeb4b&secure%5Btoken%5D=2b315524098ae57a0c0646dcdea6e7d19580f6a6b1ff98eb7031788017a58b1f&format=llm_user) ## DearDoc Integrations - [Athena](https://www.g2.com/products/bennett-technologies-pvt-ltd-athena/reviews) ## DearDoc Features **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications **Operations** - Workflow Management - Interoperability - Engagement Measuring - Patient Satisfaction Management **Generative AI** - AI Text Summarization ## Top DearDoc Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,976 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (522 reviews)