I like that Artera has separate patient channels, so we don’t always have to verify a patient’s date of birth or name. I also like being able to mention people internally; it’s a good reminder when someone forgets their chat. The appointment triggers are amazing, and I love how customizable they were to our practice. Review collected by and hosted on G2.com.

I don’t like that when I select a patient channel and mention the patient’s name in it, Artera still prompts the multi-patient workflow. It should only activate for a new inbound message in the last 24 hours, not when someone responds to one of our messages. If we send a message first or say the patient’s name in the message, it shouldn’t activate. It makes us look dumb. Review collected by and hosted on G2.com.