Reputology Reviews & Product Details

Reputology Overview

What is Reputology?

Reputology is a review monitoring and feedback platform that helps SMBs and Enterprises capture customer feedback and improve. Industry leaders like Gold's Gym, Hillstone Restaurant Group, and House of Blues utilize Reputology. And thousands of other locations count on Reputology, too, like dental groups, auto-dealers, retail stores, restaurant chains, and others. To learn more about Reputology, go to: https://www.reputology.com/pages/contact

Reputology Details
Website
Product Description

Monitor reviews and feedback for all of your stores on Yelp, Google+ & more. Reputology helps multi-location businesses respond quickly & improve.


Seller Details
Seller
Reputology
Company Website
HQ Location
Boston, MA
Twitter
@reputology
116 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®

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Reputology Reviews

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Principal/Partner
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Reputology was recommended by a member of a Facebook group I belong to as a great tool they use to monitor online reviews. I requested a demo and received an immediate response. The demo blew me away! Reputology offers the analytics that I was looking for and then some. It will definitely help our clients monitor their online reputation while addressing concerns from their customers. Review collected by and hosted on G2.com.

What do you dislike?

I don't really have any dislikes at this time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

They are very responsive to your questions and concerns and willing to work with you to ensure a great experience which is a huge asset when you are just getting started. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We recently started working with a company that has multiple businesses in the same community and were looking for a way to determine how their businesses are perceived online. Reputology fits the bill by saving our team hours of combing through reviews to analyze their online footprint. Additionally, Reputology provides the ability for our client to move beyond the paper surveys they currently use and instead direct their guests to an online survey which can be more easily tracked. Review collected by and hosted on G2.com.

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Administrator
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The platform is easy to use, the reporting is stout, the organization is phenomenal. I love the software. Review collected by and hosted on G2.com.

What do you dislike?

Would love to see more sites monitored in my focus niche (senior care). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

My experience has been nothing but pleasant. The sales process to the onboarding process to the actual implementation of the system has been seamless. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This platform allows us to monitor the online reputations of our clients, report to them when negative reviews are received, and respond accordingly quickly and effectively. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I really like how it takes information from many different sites and brings all information to me! I don't have to go to many sites to track the reviews and comments. The data is put into charts that help the presentation to company executives. I am very excited to be using this prodcut Review collected by and hosted on G2.com.

What do you dislike?

At this time I do not have any dislikes, I am enjoying the ease of use of reputology and honestly have no issues to report at all Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I think it is a great product and it is easy to use definitely worth the investment! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

At this time I am able to look at all of the comments from multiple sites and decide if there are changes that may need to be made as a result Review collected by and hosted on G2.com.

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Chief Executive Officer
Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The constant touch points from Jack and that there's a central hub of reviews I can check at-a-glance. Review collected by and hosted on G2.com.

What do you dislike?

No Yelp and I would say that's about it. Not liking that there's a minimum of characters required to complete this survey. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None so far. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The regular updates that are all housed in one area. Review collected by and hosted on G2.com.

What do you dislike?

No Yelp integration. I know that platform is hard to deal with, but it's a necessary evil for us agency people to track. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping better track of reviews Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The simplicity! Gets the job done! So easy to use. Review collected by and hosted on G2.com.

What do you dislike?

Cannot save responses. You can't just get one companies analytics, you have to apply and re-apply filters. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Papa John's is currently going through a rough patch and Reputology has helped us stay on top of things and not miss one review. Benefits are primarily the simplicity and the survey feature! Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Great platform for acquiring reviews and ensuring your business knows what your customers are saying all in 1 page Review collected by and hosted on G2.com.

What do you dislike?

This is a great platform, most or all your needs will be met with the management of reviews. It would be nice to have reviews from Yelp but you can get real time updates from them directly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a great platform, most or all your needs will be met with the management of reviews. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The platform makes it easier to view reviews in 1 simple page. Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Web-based application, easy to use on any device, well-designed interface, Hootsuite integration.. Review collected by and hosted on G2.com.

What do you dislike?

Would like the ability to adjust the parameters on auto-generated reports. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Reputology to manage reviews for 9 properties. It allows us to collaborate as a team and always know the status of a review. The notes feature allows us to document progress and keep a record of all responses. The reporting is simple and efficient. What used to take us hours each day is now streamlined into a smooth, efficient process. Awesome time saver! Review collected by and hosted on G2.com.

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IR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Reputology is great a keep everything in one place and then letting me know if there is ever a review missed. Review collected by and hosted on G2.com.

What do you dislike?

It's doesn't have the prettiest backend. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps to ensure that I haven't missed any online reviews and recaps the week nicely with an email. Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Reputology made it easy to identify reputation trends and issues across our franchise system. Review collected by and hosted on G2.com.

What do you dislike?

The recent omission of Yelp data from their system became an obstacle for us. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Their analysis tools can help give context to bulk reviews. It's well worth pursuing f you can look past the lack of Yelp data. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to monitor, reply to, and address online reviews for our many businesses is essential. We've gained insight into how our restaurants are performing in the eyes of customers. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

This amazing software will notify you instantly and the analytics are definitely a plus! I would recommend this product to any business, It keeps you informed of what is being said and let's you respond right then and there. This has created a lot of positive feedback and responses from our audience. We are using this software for various clients and they all approve. Review collected by and hosted on G2.com.

What do you dislike?

It might be beneficial to have this software operate in Spanish or other languages, but this problem is solved by using the keywords feature. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You will not regret it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have improved our clients online reputation and presence. We can now respond to negative reviews instantly and solve problems quicker because we are notified. Before we would have to check manually and some reviews were never seen. This has also decreased the negative feedback. Review collected by and hosted on G2.com.

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co-owner
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I love that it pulls all of our reviews into one easy to manage dashboard.

I also like that it gives us a solid analytic resource for our gains and setbacks.

The BIGGEST win is the surveys that we use when clients check out. We can set a threshold to ask if they would like to share on social channels if their rating was above a rating we determine. And even better, we can select which sites to ask to push to, which has been immensely helpful for us to focus on increasing our ratings one specific sites so we have a better overall rating! Review collected by and hosted on G2.com.

What do you dislike?

I wish we could actually post responses from Reputology, not just monitor that they need to be addressed. I also wish we could assign a task within Reputology for another team member to handle if it is their area of focus or needs to be escalated. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reputology has been the backbone of a reputation management program we have been running for one of our clients. Their online ratings were down because of previous owners. Now that the new management had taken over, we need to change online perception and let everyone know that things changed. The best way to do this was to focus on online reviews and Reputlogy has been essential to this. Not only have we steadily increased and engaged with reviewers, but if we didn't have the survey functionality that helps push to review online, we would not have seen the dramatic increase in online reviews. Review collected by and hosted on G2.com.

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Social Media Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

This software makes is simple to monitor your reviews across all platforms. Review collected by and hosted on G2.com.

What do you dislike?

You cannot reply to Yelp reviews within the software. You can only see them and then have to go outside the platform to do any responding. Kind of a hassle. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easier monitoring of reviews. Bad reviews are being handled now and not slipping through the cracks. Review collected by and hosted on G2.com.

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Digital Marketing Manager
Restaurants
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Reputology is perfect for multi-location businesses. As a growing restaurant group, we were in search for a review platform that would allow us to create custom segments, emails, groups, and provide the detailed analytics needed to generate reports. This platform has exceeded all of our expectations. It is extremely user friendly and the custom groups allow our team to respond quickly without having to dig through reviews. The analytics and data provided are very helpful and accurate. In addition to the platform, Jack (our rep) has been a pleasure to work with and is always quick to take action when we have a request. We highly recommend Reputology for those in search for a user-friendly and customizable review platform. Review collected by and hosted on G2.com.

What do you dislike?

It took a little longer for our old Yelp reviews to appear in the dashboard which caused a minor issue with accuracy when pulling a year-over-year report. We did start to receive new Yelp reviews right away and the old ones were pulled in shortly after coming on board. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were in need of a user-friendly platform that would allow specific markets or departments to only receive review alerts/reports for their locations. Reputology's platform allows us to create custom email alerts and groups making it easy to access reviews and respond right away. Review collected by and hosted on G2.com.

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Marketer at StoryPoint & Independence Villages, Senior Village Management
Management Consulting
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I really love the text analytics features. They allow us to look at what our reviewers are talking about and what parts they like and dislike. This allows us to better respond to reviews with a confidence about that specific call out. Review collected by and hosted on G2.com.

What do you dislike?

Nothing yet. Everything has been great so far and there are so many features. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It allows us to better boost our online reputation by responding to reviews quicker, via their review notification features. Review collected by and hosted on G2.com.

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Business Systems Advisor, Digital
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the pricing and the support received. I like the fact that they have added Yelp! reviews recently as a reaction to demand from customers. Review collected by and hosted on G2.com.

What do you dislike?

The fact that they don't capture new profiles that come up each day on Facebook. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a tool that effectively captures online reviews and helps you reply back and solicit reviews from users, then this is a good tool for a good price. They have good support system and look to take suggestion from customers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been tracking the online reviews for our client's facilities and have taken corrective measures to sort out the issues mentioned in reviews. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Reputology makes managing multiple social media accounts easy Review collected by and hosted on G2.com.

What do you dislike?

The pricing is a bit expensive for small businesses. Add discounts for multiple pages/companies. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Logging in an out of social media accounts can be time consuming. Reputology keeps reviews all in one place. Review collected by and hosted on G2.com.

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Founder
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

A) amazingly helpful team behind Reputology

B) ridiculously easy to get going ( they do all the initial setup )

C) integrates with Hootsuite ( keep it simple )

D) easy admin UI ( learn it fast ) Review collected by and hosted on G2.com.

What do you dislike?

The only other feature I'd want is to respond directly from Reputology to any review.

I know this is on their roadmap - and that the review sites haven't opened up their APIs yet.

It's a high class problem to have - needing to respond to reviews :-) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We reviewed all the players we could find in this space, Reputology won by a landslide.

Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are building the social proof for our clients by responding on their behalf in social media ( including review sites ).

This social proof is another piece in the overall customer experience - demonstrating that our clients care for their customers.

Our clients are busy running their businesses, we let them focus on their core business while we take care of their social and review media. Reputology aggregates reviews for us - saving time and keeping the data easy to manage. Review collected by and hosted on G2.com.

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Owner, Digital Content Strategist
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

This product is streamlined. It's easy to navigate and looks really nice too. I couldn't imagine another product that would outperform the user experience of Reputology. The support team behind the product is awesome too! We have enjoyed working with our rep to help better understand the product and tailor it to fit our needs. They've been very responsive and receptive of feedback. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that we didn't find the product earlier! Beyond that, I wish there were more customization options, but the software is already very loaded. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you sign up for a demo of the product. The sales team is extremely knowledgable and will tailor the demo to your needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a platform for our F&B client that gathered all reviews across the internet and compiled them in one place. Then, we needed the ability to answer and report on these reviews. Reputology was the answer to helping us become more efficient at getting the job done. Review collected by and hosted on G2.com.

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Aerial Instructor
Real Estate
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Reputology allows me to maintain multiple review sites from a single location. I'm notified almost immediately when a review is posted which gives me the ability to respond quickly to both positive and negative feedback. The time saved from not having to constantly monitor your online reputation is priceless. Review collected by and hosted on G2.com.

What do you dislike?

I currently don't have any complaints regarding this product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Responding quickly to a review is paramount. Customers have commented on coming across a negative review, but continuing to pursue our company because of the response. With this product I know I'm not potentially missing an opportunity to respond to what someone puts out there. Review collected by and hosted on G2.com.

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Director of Marketing
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Reputology is easy to use, easy to set up, and is a very cost-effective way of monitoring online reviews and being able to respond right away. I work in digital marketing, and we set this up for our clients (who are mostly physicians and software companies) as a way to stay on top of their online presence. Our clients also love the review survey. Review collected by and hosted on G2.com.

What do you dislike?

I have very little to complain about. The tool is great. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We offer this tool to clients who have poor ratings online, or who are starting a new business. We've gone from being constantly surprised by new negative reviews to staying 100% on top of them all the time. Review collected by and hosted on G2.com.

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Online Account Executive
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Our team loves that we can have an internal conversation with our client on how to respond before we actually do. Review collected by and hosted on G2.com.

What do you dislike?

It would be really nice if our team was able to post final response directly from platform with one hit of a button. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to respond/manage reviews in a timely manner. Because I get regular email updates when reviews come in, I'm able to easily stay on top of all reviews. Review collected by and hosted on G2.com.

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UE
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

This system monitors all of our social media reviews, from Facebook, Open Table, Yelp, Trip Advisor and more. It is awesome to get reports with all of the information and guest comments in a concise single report/email. It makes things much easier to keep up with. Review collected by and hosted on G2.com.

What do you dislike?

It would be nice if there was a way to link the ability to respond rather than having to log in to each individual platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We see a lot of comments from our guests, both good and bad that we might have otherwise missed. It gives us the opportunity to follow up as well as improve our services. Review collected by and hosted on G2.com.

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Response from Jack Yu of Reputology

Thanks for the review! We understand your desire to respond directly from the platform. Right now, the review sites do not like giving 3rd parties access to their messaging systems, so we can't do it in order to be in compliance with their terms and conditions. But that is why Reputology forms direct partnerships with sites like Yelp whenever possible so that we can bring your feedback directly to them to make it happen.

Digital Media Marketing Manager
Automotive
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Being able to see all the reviews in one place.

The analytics are great.

Review collected by and hosted on G2.com.

What do you dislike?

Not being able to see your current rating. Currently you can only see your average rating.

Not being able to respond directly to reviews.

Not being able to see responses to reviews. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are being able to save a lot of time having all the reviews in one place. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Reputology aggregates reviews from many of the most popular sources into one view, but allows you to segment the reviews in various ways making review management at the Enterprise or independent location extremely easy and convenient. Review collected by and hosted on G2.com.

What do you dislike?

I haven't found anything yet to say I dislike at all. The one item I'd like to see is a more transparent white label option whereon a user viewing source code wouldn't see references to Reputology. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Enterprise level management of reviews for many locations on behalf of clients. Review collected by and hosted on G2.com.

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Do you work for Reputology?

Reputology Categories on G2