I do not know since we have as yet to have it working properly and can not get assistance. Review collected by and hosted on G2.com.

Both their sales and support are sub-standard. We have been trying to get setup for about a week, were upload on services, and spent hours on a support meeting a few days ago. We were supposed to get a follow up, but so far we have not been able to contact anyone. Maybe they are out of business? So far we have not gotten value out of the product but want to try to, but they will not contact us back. Review collected by and hosted on G2.com.

This map pack shows the average ranking for keywords within a specific mile radius of my business location. Review collected by and hosted on G2.com.

It could be more user-friendly, and it would help to have easier access to the training videos. Review collected by and hosted on G2.com.

BrightLocal has the best tools to give us a sense of how we are ranking for SEO keywords in our market. Their competitor analysis is also very insightful, and gives us actionable items to work on with our digital agencies. Review collected by and hosted on G2.com.

Because of all the tools and options available, it can be a little difficult to navigate or find where you are looking to go the very first time. Review collected by and hosted on G2.com.

Citation Building for Websites is Very Amazing; they take the whole process smoothly. Ranking Tracking and review management are very useful. Review collected by and hosted on G2.com.

A little high price for the full tool and adding extra for citation building Review collected by and hosted on G2.com.

Brightlocal was communicative during the update process, informing me of any issues, next steps, impediments, and work-arounds. Review collected by and hosted on G2.com.

Some, who do not appreciate interaction, may prefer a more automated directory citation update service like Yext. Review collected by and hosted on G2.com.

BrightLocal provides an all-in-one solution to improve local search rankings, manage citations, and oversee reputation management with an easy-to-use dashboard. Review collected by and hosted on G2.com.

Simple to use system, no complaints from me. Review collected by and hosted on G2.com.

Bright local is easy to use, due to GUI (graphical user interface). Its simple to view rankings, and everything associated with the software. Review collected by and hosted on G2.com.

I cant think of any. Overall its an excellent product. Review collected by and hosted on G2.com.

For me, using Bright Local is very helpful for those users who need to get reviews and ratings for their work. You can also easily navigate the bright local website based on your frequency of use, and the customer support is also notifying you that they are there to help you if you need it. The bright local has an excellent Ease of Integration. Review collected by and hosted on G2.com.

To be honest, there's nothing yet that I dislike about Bright Local as far as I am using it. Because every time I use it, I can easily get what I need. But there is just one thing that I am experiencing that is not a big deal for me. It is that there's a time when you are going to search for a client in the bright local search bar and it is not showing up, but when you continuously press the next button, you will see what you are looking for. But again, it's not a big deal. Only a few normal things happen on every website. If ever other users are also experiencing that situation and request to fix it, I am sure it can be done with the bright local ease of implementation. Review collected by and hosted on G2.com.

Easy to use and great customer service (thanks Bethel!) Love the local grid feature Review collected by and hosted on G2.com.

It runs a little slow but it's worth the wait! Review collected by and hosted on G2.com.

BrightLocal has a ton of options, all of which appear to be useful for somebody attempting to rank SMEs on Google at a local level. The interface is reasonably intuitive and navigation between applications is quite easy. The onboarding videos (Bright Academy) are among the best I've ever used. The support can only be described as superior. Review collected by and hosted on G2.com.

There isn't a lot to dislike. As an agency, I'd prefer more options with white labelling. I believe the platform would benefit from administrators being able to exert more granular control over user groups, although, in fairness, there is a workaround that goes some way toward solving that (relatively minor) issue. Review collected by and hosted on G2.com.