Best Live Chat Software - Page 16
This page was last updated on June 9th, 2025
Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, dramatically improving customer engagement and conversion rates. This powerful communication tool allows customer service teams to provide immediate support for product questions, technical issues, or help with website navigation.
Agents can proactively engage visitors with strategically timed pop-up chat windows. Customers can also start conversations when they need assistance. Unlike traditional ticket-based systems where customers may wait hours or days for responses, live chat software creates a seamless, conversational experience that increases purchase likelihood and customer satisfaction.
By implementing live chat software, businesses can significantly reduce response times, increase first-contact resolution rates, and create more personalized customer experiences that drive loyalty and sales.
Live chat functionality is often packaged with other software types like e-commerce platforms, help desk software, and digital customer service software. Many times, it is a core feature that acts as the foundation for AI-powered platforms like chatbots, conversational support software, and customer service automation software where the technology is highly compatible with language model applications.
To qualify for inclusion in the Live Chat category, a product must:
Featured Live Chat Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently
- 71% Mid-Market
- 14% Enterprise
105 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Pega Customer Service is an advanced customer relationship management (CRM) application designed to streamline and enhance customer interactions for large enterprises. By integrating artificial intell
- 54% Enterprise
- 31% Small-Business
45,175 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management da
- Computer Software
- 83% Small-Business
- 22% Mid-Market
4,749 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Web based help desk software with live chat and remote desktop
- 70% Small-Business
- 20% Mid-Market
1 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and co
- 38% Mid-Market
- 38% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
SaleSmartly是一款客户高效聊天工具，旨在协助您高效管理客服聊天效率，促进业务高效率。SaleSmartly接入全球主流的社媒渠道，如Facebook、Instagram、WhatsApp、Line、Telegram、Email等，实现聊天自动化和智能化，提高员工效率和客户满意度。SaleSmartly还可以提供网页聊天插件，支持跨媒体和多账号聚合，让您的网站访客可以方便地与您沟通。Sal
- 29% Mid-Market
- 29% Small-Business
- Overview
- User Satisfaction
- Seller Details
Sarbacane is an email and SMS marketing solution. Email design and analytics are provided. Users can import contacts or manually enter them. A/B testing can be performed for campaign optimization.
- 100% Small-Business
109 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Signpost is the complete and automated solution to collect customer feedback, get more and better reviews, win new customers, get referrals and increase repeat business.
- Consumer Services
- Construction
- 82% Small-Business
- 7% Enterprise
2,319 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
At Social+, we are on a mission to redefine social networking by providing brands with all the technology they need to deliver curated, engaging and privacy-first social experiences directly within th
- 50% Mid-Market
- 50% Small-Business
479 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Xima CCaaS (Contact Center as a Service) is a cloud-based contact center software platform that helps businesses manage inbound and outbound customer interactions across voice, chat, email, SMS, and s
- Hospital & Health Care
- 70% Small-Business
- 30% Mid-Market
129 Twitter followers
- Overview
- User Satisfaction
- Seller Details
We believe that growing your local business shouldn't require so much software or expensive marketing. ZyraTalk helps local service businesses build better relationships with their customers and grow
- 75% Small-Business
- 25% Mid-Market
16 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Live Video Chat, Screen Sharing and Co-Browsing for sales and support teams. Apizee offers visual engagement solutions, helping companies solve complex customer problems faster through personalized r
- 67% Small-Business
- 25% Enterprise
721 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Your #1 Solution for Seamless Interaction on the Leading Messaging Platform! empowering your business for sales, support, and marketing. Unlock features like Team Inbox, Broadcast Messaging, Contact M
- 67% Small-Business
- 33% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Chatango offers live group chat for websites.
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
ChatStack is a self-hosted live chat software for websites.
- 67% Small-Business
- 33% Mid-Market
At Social+, we are on a mission to redefine social networking by providing brands with all the technology they need to deliver curated, engaging and privacy-first social experiences directly within th