Best Live Chat Software - Page 16
This page was last updated on June 9th, 2025
Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, dramatically improving customer engagement and conversion rates. This powerful communication tool allows customer service teams to provide immediate support for product questions, technical issues, or help with website navigation.
Agents can proactively engage visitors with strategically timed pop-up chat windows. Customers can also start conversations when they need assistance. Unlike traditional ticket-based systems where customers may wait hours or days for responses, live chat software creates a seamless, conversational experience that increases purchase likelihood and customer satisfaction.
By implementing live chat software, businesses can significantly reduce response times, increase first-contact resolution rates, and create more personalized customer experiences that drive loyalty and sales.
Live chat functionality is often packaged with other software types like e-commerce platforms, help desk software, and digital customer service software. Many times, it is a core feature that acts as the foundation for AI-powered platforms like chatbots, conversational support software, and customer service automation software where the technology is highly compatible with language model applications.
To qualify for inclusion in the Live Chat category, a product must:
Featured Live Chat Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management da
- Computer Software
- 83% Small-Business
- 22% Mid-Market
4,766 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Web based help desk software with live chat and remote desktop
- 70% Small-Business
- 20% Mid-Market
1 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and co
- 38% Mid-Market
- 38% Small-Business
- Overview
- User Satisfaction
- Seller Details
Sarbacane is an email and SMS marketing solution. Email design and analytics are provided. Users can import contacts or manually enter them. A/B testing can be performed for campaign optimization.
- 100% Small-Business
109 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Xima CCaaS is a cloud-based contact center management software that provides real-time insights into all the interactions that occur within a contact center. Xima CCaaS offers an intuitive interface t
- Hospital & Health Care
- 73% Small-Business
- 27% Mid-Market
128 Twitter followers
- Overview
- User Satisfaction
- Seller Details
We believe that growing your local business shouldn't require so much software or expensive marketing. ZyraTalk helps local service businesses build better relationships with their customers and grow
- 75% Small-Business
- 25% Mid-Market
15 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Live Video Chat, Screen Sharing and Co-Browsing for sales and support teams. Apizee offers visual engagement solutions, helping companies solve complex customer problems faster through personalized r
- 67% Small-Business
- 25% Enterprise
722 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Your #1 Solution for Seamless Interaction on the Leading Messaging Platform! empowering your business for sales, support, and marketing. Unlock features like Team Inbox, Broadcast Messaging, Contact M
- 67% Small-Business
- 33% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Chatango offers live group chat for websites.
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
ChatStack is a self-hosted live chat software for websites.
- 67% Small-Business
- 33% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for sta
- 73% Small-Business
- 27% Mid-Market
2,105 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Contact/Call Centers, any website that experiences a good flow of visitors, organizations that need to support online customers, e-commerce websites. Integrated Customer Engagement (ICE) offers a per
- 100% Small-Business
- 33% Mid-Market
1,950 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Intelswift is an AI-powered customer support platform designed to reduce support costs and increase customer satisfaction. The platform combines AI agents, an omnichannel helpdesk, live chat, analy
- 17% Small-Business
- 6% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Kartra is the all-in-one business platform for experienced creators, coaches, and experts to monetize their knowledge and services online. The platform includes everything you need to market and sel
- Marketing and Advertising
- Health, Wellness and Fitness
- 91% Small-Business
- 12% Mid-Market
497 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Easy to use live chat software for your website. Affordable prices, mobile support.
- 100% Small-Business
12 Twitter followers
